Wheelchair-accessible entrance
Yes
Extra Space Storage in Long Island City
Categories
Location on the map
Long Island City, Queens County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-392-0187
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:9:30AM–6PM
Extra Space Storage in other cities:
Comments (199)
I wish there was a ZERO stars to give. Where can I start with this place, First off the females that work there have the worst attitude ever. They don’t even know how to communicate properly. These ratings are a scam don’t get tricked. They tell all the customers to rate 5 stars prior to getting a unit. Everytime you go to use the bathroom they tell you its not available right now with attitude. The air conditioning does not work in the building. I also seen the manager walk by the construction workers and laughed in there faces seeing them working hard and sweating with no working A/C in the building. These people are very toxic. Please go down the block there are cheaper storage units.
Customer service was excellent. Both women that assisted me from registering my unit to the woman introducing me to my unit, they were so kind and offered me good tips and instructions on moving in and what to expect.
Nicole made the unit rental experience quick and painless! She showed us some options based on our needs and was super friendly. She didn’t rush us even though we did show up close to close (sorry!!!) 😅 Most positive rental experience I’ve had. Thanks Nicole!!!!
Have gone to Extra Space for years and the current team (Jenny, Rachel et al) is the best team ever. Absolutely stellar! They are not only knowledgeable, but curteous and helpful and extremely responsible. And, they keep the place spotless. Bottom line: they treat the storage as if it were their own, with absolutely top-notch service. Im so impressed by everyone there.
Avoid at all costs. Classic bait and switch technique. They will show you a low price online then double the price in 3 months. My rate went from 35 dollars to 60 dollars and I just moved in. I will be calling consumer affairs. The management does not care and will dismiss you with a simple answer of we are allowed to raise your rates at any time its in your lease. What a joke.
I really hate to write bad reviews.But after the third time of being treated poorly at this place I have to. The costumer service here is horrible, your GENERAL MANAGER has the worst attitude, I spoke to her the first time but she continue to be rude to my employees. She even has the audacity to PARK her car in the spaces reserved for costumers and lied that the gate is not functioning. The second time I addressed the issue with another manager and she try to explain that she was entitled to the space for being a manager. There are hundreds of units here and not enough spaces for costumers to load their cars. Someone was supposed to call me about my complaints but instead they had increased the price of my unit by $100. I hope this can be resolve, and I and that someone from your team reaches out. A place like this should have kind and nice people taking care of your costumers.
Gets 2 start for the poor customer service. I needed to use the bathroom and was told that I could not because they were closing in 8 minutes and that she had just cleaned the bathroom.Staff should be oriented to the fact that a customers need, as long as the building is still open should be attend to.
Nicole thank you so much for your help! Amazing prices, clean facility and amazing customer service!!!
Rachel and the staff was amazing. We were greeted the minute I walk into the office. Things were very organized and Rachel made sure she walk us to the unit and that we were happy with the unit given to us. I had some issues with the unit given and she quickly gave us a new unit and made sure things were right. The manager even made sure we were given $50 credit for having movers. I wouldn’t even know about it without them mentioning it. Overall a great experience.
Super friendly and helpful staff! Clean building with easy access and super simple set up process for renting a unit!
Very clean storage. Great prices and they will help you find the best deal. I never felt so confident and secure with any others storages. Nicole thank you for such a seamless rental
Rachel was extremely helpful and took care of everything for me. She is a beacon of light in the customer experience world. I hope everyone gets the chance to experience her positive attitude, and attentiveness.
I visited this located today because it closest to me. I was greeted right away, I wasn’t sure about what size of unit i needed but the representative was super knowledgeable and helpful. Shout out to Shannon for all your help! I recommend this place because they really tell you everything you need to know in order to choose whats best for you and it was very affordable, i took advantage of the promotional offer. They have many options. Thanks 😊
Branden was beyond phenomenal, super knowledgeable and assisted me with all of my necessities in using their facility. Most definitely referring to friends and family! Highly recommend!
Jenny Is amazing her customer service skills are superb. The staff at this facility are kind , friendly and are always willing to help with and questions or concerns that you have.
I have actually called many Storage Facilities and I have to add prolly not the nicest person to speak with one the phone, it was just one frustrating phone call, after another. Then I called Extra Space Storage facility has set the bar high for future storage facilities. Great price and value, with a great management team running the place. I spoke with a young lady by the name of Shannon Mateiko and answered all my questions. She explained all the important details and rules, and I will extend that comment to add just how professional and sincere she was. She was super helpful and friendly made me feel like we were actually meeting in person. Customer service is as we know is very important but being able to mediate a frustrated person shows the extra level of training and the value of a person character. Thanks Extra Space Storage!
Beware of the price hikes that come with storing at this facility! We’ve been notified that suddenly the unit rent is increasing by nearly $80. We have several storage units at other facilities and this is the most it has ever increased. We reached out to speak with the manager as well as someone from the corporate office and didn’t receive any help or response, just an automated message asking us to please contact them to discuss this, which we did but couldn’t reach anyone. Disappointing because the front office staff were very nice when we moved in so we expected better. This level of price hike is unreasonable.We are going to be taking our business elsewhere.
Nicole is the best! Very patient and clear. Moving can be stressful but she was great in making sure we felt comfie and sure
Check in was a breeze, staff was super friendly and helpful. Made my first ever storage unit experience a geat. Thank you Linda for all your help.
When my Etsy shop featuring hand made cross stitches of cats playing golf didn’t take off as I had hoped, I didn’t know where I would store all of my materials. My roommates did not love it taking up space in our cat den, but what is a girl to do? That’s when I discovered this particular storage facility. A shy gal like me doesn’t always get along with others, but they have a person working there named Rachel and she made me happier than a kitten playing with a ball of yarn. Thank YOU Rachel for being totally PAWsome!
Came in to rent a space and the manager Jenny and her co-workers were so helpful and friendly the property was clean and my storage unit was bigger than i expected…. If u need a space this is where u need to go extra space on northern blvd Is the place…,
Ashley-Ann always give me a great experience whenever we have our encounters. She always goes above and beyond to make my experience right. She is all that“ ExtraSpaceStorage “ needs.
Pricess are fare had good custumer service experiances workers were very. Welcoming. And helpful. With all my questions and concerns . Justin. Was also helpful. And very understanding. Of what I wanted. Will recomand. To friends and family
Staff was super friendly and the whole experience was flawless. Glad I picked this location. Would highly recommend. Also very organized and efficient.
I have driven by plenty of times but never needed to go in until recently and the staff was amazing Jenny was so helpful and knowledgeable she helped me get the best unit i couldnt be more happy thank you so much for helping me in my time of need
Moving is so stressful, thank you for being so patient with me and helping me find the right unit to fit my needs! This was a icing on the cake and I feel so secure storing my stuff here!!
Shannon and the whole staff made moving in a breeze and the facility is great! Best storage experience I’ve had in NYC!
Rachel was very informative and helpful. She helped me find the perfect unit after a stressful search.
Extra Space Storage has convenient locations, decent hours 7 days a week, great promo prices on units, & cleanly facilities.
This place was great until move out day. I never had an issue with their customer service, in fact I found it to be amazing. On the day of my move out, I arrived around 8:15am. I made sure to be early so I could have an easy move out. I was the only customer when I arrived and there was only one person working there. Her demeanor changed as soon as I said I was moving out. She become SUPER condescending and even sucked her teeth when she had to type in my number in the system because I was unsure of my unit number. Again I was the only customer there, I would understand if it was a busy day and looking me up took too much time, but all it takes is a few seconds. I used to work in retail and Im appalled she thought her attitude was even remotely professional. I considered renting another unit before this incident but will take my money elsewhere. As for all the positive reviews you see, its because when you first move in they act super nice and encourage you to write a positive review.
They raised the price frequently while I was out of town. I had to relocate due to covid and couldn’t travel to move my items to another facility. They failed to warn me of the frequent price increases when I signed up for a unit with them. My items also smelled very mildewy, even though I chose a climate controlled unit. I spoke with employees over the phone while I was gone and they were not able to help. I was finally able to remove my items and close my unit there, afterwards I received many emails asking for a review so this is my honest review.
This was my first time at this location, and the representative was very attentive and really listened to my needs. I believe her name was Karissa and she was very customer service oriented and i appreciated the experience! The storage yards were decent sizes and got exactly what i was looking for , its very affordable and i recommend this place!
Your representative Rachel was very helpful with all of our questions. Great customer service! Would definitely recommend.
The price is great but thats because they close early and most of the units climate controlled
Great experience! this is one of the only facilities that is clean and well-maintained. Staff are incredibly responsive and helpful. Definitely recommended
Moving is already stressful, but the workers of Extra Space Storage really helped me in informative and courteous manner. Nicole set me up same day and answered all my questions
5/5 staff. Went above and beyond to accommodate my move. Best prices too. Look no further than this!
Lovely staff and great location. I recommended to all my friends.
Alex was amazingly helpful and made our move in and out stress free!
They was very helpful and friendly and I love the storage room I give them 5 stars
Rachel was a great help! Helped me find the perfect storage unit for my needs. Thanks a lot!
I spoke with your employee Kim yesterday and wanted to say how friendly she is! She made the whole experience a blast. I definitely would recommend working with her or anyone else on their staff. I have been a customer at this facility for awhile and would just like to say how clean the building is and how friendly kind and fun the amazing staff is here. They make even the most stressful times better with their great welcoming atmosphere and down to earth attitude. I couldn’t have a better experience with storage my belongings during a move than I had here. 10/10 would recommend to anyone. They make the whole process super quick and easy. No worries over cleanliness they take having a clean facility seriously. It’s definitely nothing like most nasty storage places around.
Alex was very helpful and made the process seamless.
Nicole and Jenny were beyond helpful, storage facility was so clean and nice. Thank you for all your help!
My experience @ ExtraSpace Storage in LIC was great! Nicole and Jenny have been so helpful from the start. Nicole took the time to explain the process of renting a space and was very patient in answering all my questions (I had a lot). Not only is Nicole welcoming and friendly, but I also noticed that the other ExtraSpace Storage associates were just as pleasant. They are all polite (in-person or on the phone) and they have exceptional customer service etiquette. The facility is clean, well-kept and safe. If someone I know is every in search for some storage space, I will most definitely send them to the LIC location on Northern Blvd.Continue being AWESOME, ExtraSpace Storage 0732!
Very pleased with my experience!! I came in a few days ago to make some light inquires into getting a storage unit being that its my first time the representative chrissa was beyond helpful really broke things down to me piece by piece definitely recommend this location!
Nicole was super kind and helpful throughout the whole process of moving in our bins the first time. She explained everything in great detail. Overall great customer service! Highly recommend.
Great staff and storage space. Always accommodating and communicative
I don’t be writing reviews but I had to . Jose was a great helper and keeps the facility very clean with his handsome self
Very professional and great customer service. Especially from this young lady Chrissa. Truly a huge help. So polite and well spoken. I highly recommend this place if you need storage. Also I advise you ask for Chrissa for help. She just made everything so easy and comfortable. 10/10
Great experience, clean facilities.Stored here for over a year, no complaints.
Justin and Jenn are great excellent customer service thank you extra space
The place is very clean and well kept. It is close to the subway. The staff is very nice and helpful. I highly recommend this storage space to everyone.
Won storage unit on auction came late to pick it up took all stuff out and they did not give me back deposit said I had 48 hours to remove stuff lady in office was mean and just said bye now you all set
Very helpful and attentive to your storage needs. Highly recommend.
Its almost good, but some workers they re not using good miners, as they are not giving proper respond. And isnt using good miners to someone else 😕
Great experience, easy access and friendly service. Nicole was very helpful. Packing supplies were available and reasonable.
Alex is cool. Great and very professional location…
Brandon is a very helpful and caring person when it comes to helping people I had an great experience with him ..
Nicole is amazing. Thank you for making my rental so seamless!!
Nicole is amazing! Thank you for making this rental experience a great one
Branden made my visit a great one. His customer service is amazing!
Jenny and Nicole were perfect ! Really helpful and resourceful
Amazing customer service and good pricing! They helped me out with choosing the right unit!!
The Long Island city store is a very clean location and the staff are very friendly and helpful see property manger Jennalisa
Very helpful and understanding staff. Interactions were superb.
Extra space is the best storage facility Ive ever dealt with nice facility and even nicer people
Great experience. Nice facility and Alex was great.
Lots of care and attention from the facility managers! The location feels super safe and protected. Inside is also very safe with lots of cameras.
Jenny is so amazing very knowledgeable highly recommend this site for your storage needs
I made a reservation over the phone, the guy that I dont remember the name was really nice with me. I checked in others place the price was expense. I really recommend them. They open all day of the week. Employees are nice and helpful.
Great customer service from staff, nicole and Rachael where especially helpful
Outstanding customer service, I will continue to do business! I’d also like to show some appreciation and recognition to your employee Jose. He’s a very hard worker and is always extremely helpful. Fantastic job!
Erick answered all my questions, and was kind and curteous! Definetly will be a long term customer of theirs. - Jeffrey
Rachel was awesome - walked us through the different pricing. She actually let us look at the different unit options before we made a decision. Easy and we walked out with a unit rented same day. Thanks Rachel!
DO NOT RENT HERE WITHOUT INSURANCE.My $2500 computer was ruined here when part of the ceiling fell on it during their renovations. Guess what? Without paying the extra for insurance, there’s no liability for extra space storage.Store at your own risk. That said, the people that work here were all very nice.
Wonderful, friendly staff! From speaking to the agent on the phone to the ladies at the storage office itself, all were very clear with explaining everything and not your typical annoying salesperson trying to push or anything ! Thank you so much! :)
Linda is very nice person help me a lot with my check in
Jennalisa and Jose were the best!When I first made the reservation, Jennalisa called and broke down the process for me and made things way clearer then the site did (and the site itself is already simple and easy). She was accommodating and super helpful when I stopped by to see the unit. She was super amicable and nice.Clear and concise instructions/process, and no surprises.The place is clean! It is also super secure with cameras. I had trouble getting into the elevator and Jennalisa was able to help me out via the sound system.Highly recommend the service.
Jenny has the best team. So friendly and informative.
Great customer service! Super clean! Thank you Extra Space!!
They always go above and beyond to make sure they help the customer anyway they can! Jenny is the best!!! She is super friendly and always goes the extra mile to make you really feel like family. Will definitely recommend to all my friends! If you want to skip the hassle this is the place for you!!
The team was supportive and honest with me. They showed me my options, never pressured me one way or another. The process was simple and well-explained. Great customer service during set-up and check-out. The building was clean and dust-free. The elevators were reliable. Definitely would recommend.
I have business accounts at this location; Rachel Furman was one of the most polite and professional colleagues Ive ever worked with at a Storage facility. She was very helpful and I highly recommend this location for your storage needs! Thank you again for helping me deal with a very sensitive situation.
Rachel was phenomenal. Truly recommend!
Jenny always try to be helpful anyway she can .A team player😊
Awesome staff very friendly very professional highly recommend for storage needs
Great experience, have used this facility on many occasions and have had the best service from the whole team. I worked with Rachel and Jennifer and they have gone above and beyond to help fill my very last minute needs. I would recommend them for hours, convenience and service!
Today I walked into the storage space and needed directions and Tanisha stopped her cleaning and helped me in my distress . She was very attentive and helpful and pleasant
Been a customer for 4 years, god staff and the insurance paid up a claim with. O issues or fuss Def recommend, would love the hours were longer but we cant always have everything.
Jenn amd Justin are amazing thank you so much
All around excellent experience!Samantha at the front desk was polite, sweet and super helpful. She made choosing and renting a storage unit a breeze. She walked me through the facility, showed me the unit beforehand and then set me up with the chosen unit all within 15 minutes. Moving and storing your things is also quite easy. They have several dollies for you to use and you can back up your vehicle into a loading bay for easy moving.Really took another stress factor out of moving.
Excellent service, Samantha was very kind and sweet, she took care of me in a very polite manner. She made sure I was satisfied before I left. Would recommend. They are the best, the prices were fair and everything was explained to me in a understanding way. Definitely will keep returning
This is a great location with easy access for loading in. Good deals and also extremely clean. The best part is the the customer service.The whole staff is wonderful. Jenny and Erick helped me tremendously getting started. . Overall I highly recommend this location.
Ms.Chrissa & the rest of the staff were extremely polite & helped me to the best of their abilities. I’m very satisfied with their service!
Jenny and Rachel helped us out and are great! They made the experience simple and easy. Thank you!
Nicole and Jenny are amazing!!! The most seamless rental!
So far, Ive interacted with 2 team members at Extra Space, and both have been amazing. They never felt rushed, answered all my questions, and seemed like they were happy to be there/help. Really, it was what I hope for any time I have a customer service experience, but dont often see. Thanks Jenny and Peter!
Erick is AMAZING. Broke down my lease so easily. Ive had four storages in other locations prior to this and I didnt get what I was signing. The newer staff seem to know what they are doing. Erick was juggling a phone call while explain everything to me with a couple minutes left till close. Pure professional.
I called this location for rates and information and I have to say, I was pleasantly surprised by their great customer service. Nicole was very informative and friendly. I would recommend that anyone in need of a storage should consider this one.
Overall the people are very friendly and nice, except for the fact that they have 2 loading docks, one in each building. The problem is that the loading dock that is literally 40 feet away from my storage is apparently being used as parking for the construction workers that are working in the building. I asked the girl in the front about it since it has happened multiple times and she replied they have no where to park so they are entitled to park at the loading dock all day, its first come first serve and tough luck. I replied that it wasnt fair since we are paying very expensive rates to store things and to be able to use the loading dock. she then replied that her manager also needed to park there and that the other locations dont even have loading docks! if there is no parking in the area then they can take a bus or train to work just like 7 million other New Yorkers do every DAY! this has got to be a joke, if this is the case you should mention to people that the loading dock is being used as a private parking lot before we rent the unit! We decided to close our contract and vacated the unit, we got a new one down the block at Public Storage without these issues!
Being between apartments can be really stressful. Jen and her team at this facility made moving into storage so seamless and simple. It’s so refreshing to interact with professionals that seem to truly enjoy what they do. No “corporate” feel here at all; they took the time to learn my name. Thank you again!!!!
I walked into Extra Space to Jenny. She is amazing and her personality made my day. Thank you so much for everything.
Great customer service, very friendly, and welcoming. Nikki, Sam, and Jen were all very accommodating, the storage rooms were well kept and conditioned. Was able to get a discount on the rates for using a u-haul. Would definitely recommend especially if you dont have a reservation.
Made my move in, nice and smooth. Thanks so much!
Alex and Jenny are awesome. Definitely recommend
Nathan was a great help with first securing a unit at a great price, and then when there was a slight change in the unit, he was quick and very helpful. Great customer service, and the price per unit is much better, along with the hours than most of the other local competitors.
Dont usually leave reviews I dont even have a storage yet but Eric was super helpful. Called about renting a storage when my other one is up and the guy broke down everything so good. The prices are still to high for me but the experience through phone was good
I came In to rent a space and i must Say the location was very busy Jenny was the only one there she was patient and kind and made my process easy thank you so much the service years later still amazing great service
Dont waste your money. Moved out because they are raising the rental price every other month it seems. When I inquired about the price increase in the office, the very unfriendly and unhelpful lady told me and I quote: Our rental price changes on a daily basis and there is nothing we can do about it. Also they have a huge facility and only 4 Dollys available (chained to the wall) for moving your stuff from the car to the unit or vice versa. If you are lucky and get a dolly, you have to go to the office and give them your DL to get a key for the cart. After I went to return my key I saw my DL was still on the counter unsecured for anyone to take it. Dont go Extra Space Storage. I rented a unit a few blocks away cheaper and more customer friendly.
Thank you to Erick, Nasrin and Jose for the great customer service they provide, which in my case definitely went beyond what they were responsible for. Recently i had the pleasure of having great service provided to me at another Extra Space Storage location, which leads me to believe that the company is dedicated to hiring right people that know how to treat their customers, thanks again Erick, Nasrin and Jose.
I highly recommend this storage facility. They were able to accommodate my needs even though I was coordinating my move remotely. They stayed open past their regular hours because the movers arrived late. Jenny Is professional, responsive and reliable and I’m so thankful to her for making my move hassle-free!
ALEX, JENNALISA, ERICK... THE WHOLE STAFF OVER THERE... DEFINITELY RECOMMEND
Had a very smooth experience reserving and getting the storage unit. Shateeka and her colleague were extremely helpful walking me through the process and explaining everything I needed to know about the unit, the facility and their team. They were very patient and helpful with all of my questions and made the process very easy.
First time ever using a storage space and Im glad I went with Extra Space Storage. Customer service was amazing and the whole process was simple and quick. I was in and out in under 30 minutes!
Nikki was a great help. Very clear with the use of the space and the agreement between myself and ExtraSpace1.18.2022Rachel and Nicole need pay raises expeditiously. They were both so courteous with responding to my questions and reqursts. I just referred friends to experience what ive experienced!!
Very nice place!! Highly recommend!
When I was moving out of the storage unit today, a woman who worked here walked by with a broom and dust pan. I asked if she knew of trash can where I could throw away my empty plastic water bottle. She kept walking and without turning around told me there was no trash can and I had to take it off the property with me to throw away. I paid $140 a month for a year here and just wanted her to help me throw away my water bottle and received zero help. I get they don’t want people dumping their stuff here but it was just a water bottle!
I came in to get a storage space and I must say the manager named Jenny was so professional from start to finished she was very detailed and trust me I had a lot of questioned I didn’t feeler and feel happy about storing here go to her trust me you won’t regret it
Smells so good here!! Best storage ever
It’s a great site the customer service is great they took real good care of me keep up the great work.
Jean‘s service is so great and professional , their service is amazing great, and the storage looks clean and space enough to put our things, you give a cheap payment and get a great service, we Love here!
The girls at the office are amazing and so respectful. Def recommended clean facility as well. Best of the best in LIC
Such a friendly and professional location! Jenny and Nicole are absolutely the best! They are extremely helpful, hardworking, and just overall AMAZING CUSTOMER SERVICE!
Quick and easy service. No hassles.
Thank you Shannon for ur prompt service....
Great place. brand new office. Like the new staff. There is one girl. Forgot her name. Shes been there when the old staff was there. kinda rude. New guy with cool beard is awesome. Forgot his bame to
Customer service is always on point here. Mr Jose is an outstanding employee, he’s always so helpful and respectful. I would for sure be coming back for my storage services!
The staff was so helpful ! They offered extra help with things we needed while clearing out storage and were very accommodating and super nice !
I used this storage a couple of times, reasonable price, and kind and meticulous service all the time!Especially, in this time one lady called me to closing time has changed kindly then I could change get there earlier than I planned. It was sooo helpful because I don’t have the time to reschedule after that day.I really really appreciate that! In the middle of pandemic and deterioration of public order, I hope you guys are stay safe and healthy!I forgot asking her name! Two women was so nice!
Nicole is the best. Cleanest storage ever!!
Peter, Thank You for providing an outstanding experience. I was in a rush and I needed supplies to move my family. Peter was very Patient and was able to assist me with all my needs in a very fast pace. He was very professional and courteous.I will be definitely return to see Peter for my storage rental! Outstanding service with a smile!
My experience here was great i would highly recommended just because of the welcoming staffReally made storage experience less complicated
Shateeka and Extra Space have been such amazing help!! They helped me get my storage lease signed over in advance through phone and email, sent me great photos to make sure I approved of unit, called me back if I needed anything, and toured the place with me when I arrived. I couldn’t ask for better assistance. Highly recommend
Bad Customer Service. The new management in charge need more training
Im here almost everyday and it’s never a hassle for me. To me what makes a place welcoming and worth coming to is having an amazing and great staff that are always attentive to every one of your needs. Big Thanks to you girls for being wonderful and making everyone feel like this is their second home. :)
Jenny Samantha ans Peter the dream team! I work at the unit from time to time with a friend you’re very helpful kind and patient. They always let me wait in the nice warm area you’re extremely efficient and they accommodate their customers all around. It’s also very clean here and organized. They work hard to make sure that it’s safe here also
Moving to NYC was stress enough. Never used a storage either. The manager in the office forgot his name made the whole process a lot easier. Explained everything straight. Even explained it to my mom in Spanish! Will be visiting again whenove
These guys are the best by far. Both Kia and Paula have offered the best customer service that I’ve ever experienced. They definitely deserve a huge raise for how they keep all their customers always smiling! Great job ladies!
This is the BEST place to do business, they truly care and value the customer experience! My mother is moving from SC so I recommended this storage facility since I live nearby. My mother is knee deep in the moving process and directly contacted the facility. Unfortunately, she became extremely confused about pricing and logistics during the process. During the entire process, the assistant manager, Niquae Clemons. **, was extremely patient, attentive, responsive and professional. He expeditiously and diligently worked to review, research and resolve the misunderstanding.
Shateeka & Jenny are Exceptional. I cant say enough about them, they made our experience a delight. Professional, friendly and precise. They are an Asset to the Mgmt team and I look forward to dealing with them in the future. Storage facility is highly recommended and Im so glad we found it.
Super helpful. Clean and affordable. I’ve been storing here for over 20 years and I couldn’t be happier!!!
I would recommend Extra Space Storage to anyone who needs assistance with their storage needs. I went in not knowing what i needed and the Representative Peter was more than helpful . He assisted me with the perfect storage space to hold the items that didnt fit in my new apartment. With great prices, a helpful and understanding staff and with the storage facility close to home, i was more than happy to use their services.
I came into Extra Space Storage today not knowing what I size storage I needed. As soon as I walked in a gentleman named Peter greeted me with a big smile. He walked me through prices and sizes of units and answered all questions I had. He was very knowledgeable and courteous. Thanks to him, I found a storage to fit my needs at a great price. I recommend everyone to see Peter when using this location for a great customer service experience!
Very clean, friendly staff, definitely recommend location
Easy fast move in! Units are clean and well kept. Nicole made the process a breeze! Thank you
5 stars for Shateeka and her amazing customer service. I needed a storage unit ASAP, like within the hour, and she was able to help me find the perfect unit at the most competitive price. The facility is clean and conveniently located, with FREE parking for easy access. I would recommend Extra Space Storage for your storage needs, and ask for Shateeka:)
The staff were very helpful
I need to share this experience with everyone!!! First time storing so needless to say i didnt know what to expect during my visit, and Jenny made the process so easy, she was so caring and made me feel comfortable, she was so sweet and very professional, i will definitely continue doing business at this location!! Jenny you rock thank you so much
Customer service is GREAT! I have been to other storage departments where the employees made my move-in process so stressful which resulted in continuing my search .. So glad I did because at this facility I felt so welcomed, the process was so quick and simple. Ask to Speak with BRYANT ! He is very professional and highly recommended.
So happy to find the perfect storage in a time of need! Nikki was quick and extremely nice so happy she could help me! Will definitely be telling everyone else to come to Extra Space to store there belongings!! Thanks again!!
Awesome staff great prices for storage
Great experience personally. Been to a few other storage places that never assisted me while I paid ridiculous fees. This place however has great customer service on and off site. They also offered fair prices compared to other places in the area. The process to rent storage is smooth and easy. I was assisted by (MD). Yes we have the same name, but not related. He explained everything I needed to know before purchasing storage space and answered all the questions I had. Definetly recommend!
Great friendly staff, nice accommodations
Someone named jose aka jun jun is really good at what he does at the “extra space storage” I felt like I was lost in a maze in there and he helped me out.. this mans service is amazing respectful young man.
Great staff and great service! Paula was a sweetheart and addressed any issues we had professionally. Very calm and joyful demeanor which is always highly appreciated. The whole experience with the staff was very pleasant and friendly. I highly recommend this location. You won’t be disappointed!
Rachel, Jenny, and the whole team were fantastic. The storage unit was clean and very safe.
This place is great. I was able to ship all of my moving boxes right to my unit from across the country and they held all of my packages for when I arrived. Super helpful and friendly staff!
This location is staffed by exceptionally kind and assuring people, especially during social distance storage/moving. The units are clean and easily accessible and everything (the price, the process) was super transparent. I highly recommend!! Thank you to the fantastic staff here!
A previous manager, Eric, Nicky and Store manager Bryant Dipre were extremely helpful in handling and explaining details of my storage unit and company policy. I recommend using their services whenever needed. They exemplify customer service and am very happy to have them work with me to handle my storage needs!
Our experience with ExtraSpace was excellent! Peter and his team were very understanding and accommodating during our completely remote move. He maintained contact with us and helped us coordinate adding items into our storage unit while we were away. It was a very stressful process of moving out of our NYC apartment virtually, but ExtraSpace was very helpful. I would HIGHLY recommend using them for your storage needs.
Came in to get a storage as i currently Moved from Florida and was immediately greeted by Jennalisa. I have Never used storage before but i must Say she was Knowledgeable and very patient from showing me 4 rooms to helping me choose a lock amazing customer if u need a storage come here trust me you won’t regret it thank u Jenny 5 stars definitely
This is my first time using a storage facility and my experience at Extra Space Storage Northern Boulevard and it was great!! Nikki was very informative and guided me through the seamless process. I definitely recommend!!!! The entire staff was friendly and professional.
My theater has stored at this space for several years. The space is clean and not damp. The staff is always super helpful (thanks Shantiq!). The dock, while a touch challenging to back into due to traffic, is very safe and well lit. Would recommend, especially for large items.
Jenny is amazing. She’s the best!
This location was great they’re employee Nicole made my transaction nice and easy I definitely recommend going here and ask for her
One of the best customer service eperiences I have had in the moving and storage industry. Shateeka was able to coordinate my move in remotely all within 25 mins. Photos of the unit + contract were sent to me for my review in real time, and all procedures and contracts were explained simply and clearly. No gimmicks, no agenda. Truly a lovely experience. The loading dock also has fantastic hours and ease of access for larger vans or pickup trucks. The prices also cant be beat!!!!
Nicole was amazing. Helped me find the ideal unit for my needs and made check in a breeze
Jennalisa was so great she helped me get a space that fits my needs and truly went above and beyond what I thought of storage she is great I will be telling all of my friends
Amazing service! Can’t recommend highly enough. Nicole is awesome.
Niquae was great when I was here a few weeks ago. She was super helpful and understanding, even staying open a little late to finish the paperwork for my new storage unit since there had been a line when I arrived (usually they are very strict about closing time). This was much appreciated since I was moving the following day and had to set up the storage unit that evening. She was polite to all the customers in line ahead of me, even when they were less than polite to her.Thanks Niquae!My only problem with Extra Space Storage is that they dont have a dumpster so if you are clearing stuff out of your unit you have to take it all with you and throw it out elsewhere. And I do with they were open an hour or two later, especially on Sundays. But overall I have been very happy with this Extra Space Storage facility.
Easy experience! Very affordable prices
My experience over the phone was very helpful. Alyssa did a great job explaining everything.
Omg i cant say enough about this location i came Into the site and the whole site stood up to greet me how lovely was that the store manager jennalisa then took me on a tour of the building which i must Say was extremely clean for a storage location and then she helped me pick the perfect size and visualized my items inside Samantha shateeka and peter were also so helpful they are the true definition of team work thank u guys
Thanks Jenny and Alex. Definitely recommend
I just became a customer and it was he most pleasant experience. Kevin was so efficient and polite, it took just a few minutes to go through all the paperwork and he helped to get the best available rate. He even explained all the rules not in a boring manner! When Kevin was walking me to see my new storage area and had to leave his front desk, he locked the front door. It made me very comfortable of the safety of my items in the storage - my main concern. To conclude, I was very happy I picked this storage facility.
We reserved online and immediately received a call confirming our reservation. The staff are all very helpful and friendly. Nasrin was energetic and kind, she showed us different units and took the time to go around and find the unit we felt comfortable with. The process was easy. In summary, we had a great experience and would recommend it to our friends.
Came into the facility just looking for quoted prices and the deals where so good i decided to rent today. the staff is so wonderful thank you Shateeka and jen for the help today. and thank you Sam for making the process efficient and rapid. will highly recommend this clean facility to anyone.
One lady at the front desk was not nice on the phone, but the other two people were really helpful and kind. Ci was exceptional, a total pleasure to talk to. This company is very fortunate to have someone like her running their business.
Came in the other day with my boyfriend and it was a excellent experience. Thank you Sam and Jen even with a whole pandemic going on they where so sweet and helpful. Everything was clean and sanitized, will so recommend.
Nicole was the best!! She had great communication and was super helpful and kind. Definitely ask for Nicole
Super helpful and friendly staff. When I went to the facility for the first time, Chris showed me several units that were available in the size I had chosen, gave me a tour of the space, and walked me through the whole process. The facility itself is also very clean and well-maintained. Easy to access the loading dock as well. Two thumbs up :)
The people who work there are unprofessional. Bad attitudes and no customer service skills. I get there at 6pm and they are already announcing they are closing soon. Like hurry up and get out. Got there one night at 645 and they wouldnt let me quickly go up to get something. They couldnt risk staying one minute past 7. It wouldnt have taken long anyway. I needed to grab a small box. Thats what happens when you hire millennials. LAZYYYYYYY
Its my first experience with self storageI really searched alot of places and prices and extra space was the most convenient from location ,sizes , features to priceReally was smooth start from Engy on cresent location but didn’t had the size i m looking for she was very helpful to recommend the northern blvd location and here we come to Nasrin for front officeWho handled the whole process from reservation to set up my account she explained and showed me all the thing i need to know really was helpfulThen to the last part by Shatika who finished the paperwork when i came in with my stuffSmooth process and amazing teamworkThank you all girls u r the bestSo its going so well so far will let u know moreDown the way ........😉😉
I stopped by Extra space storage the other day to inquire about different rates and storage sizes they had available. I was greeted by an energetic young lady by the name of Nikki, who filled me with all the details and even helped me find the closest bank because my phone died. I would definitely recommend anyone to come to extra space storage.
Samantha was such a great help when it came to helping my mom with moving her items. She was patient and extremely helpful. We need more employees like her that show they’re happy at what they do.
Great Place! It was my first time here and Bryant who I thing is a manager or something, went above and beyond in his service! He was very patient and kind. I will definitely be coming again! Great management and STAFF!
Great staff, Raquel & Jennalisa are super awesome! Clean facility and the area is close to M & R train 36th Stop. Military friendly!
Great experience interacting with staff of every level. Well managed and competent. Peter was very helpful. Jenny was great as well.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-05EDIT: Everyone else Ive dealt with since I moved in has been so awesome to me, including Eric and Rachel, but also all the other people who work there. Thanks you guys!ORIGINAL: I had a truly great experience renting a unit at Extra Space Storage - from the service on the phone, to the service at the location, everyone was so helpful and kind. Special thanks to Raquel, who was very patient with me. She took great care with setting me up, and informed me in detail about everything that was important to me. Im glad I found this company, and I highly recommend it.
Review №2
2022-05-21I am thrilled with the service received, entire process was exceptional. Jenny and the ladies were helpful and pleasant. They made what can be a stressful experience so much fun. We were shown numerous units and they worked to give us the space needed at an affordable price. Would recommend. Location is also accessible.
Review №3
2022-06-21This review is an initial review based on how my experience were when I was moving in and how the staff were very accommodating. I definitely suggest to bring someone that could help you carry your stuff.They made sure that I was informed. This review might change as I get more stuff in and depending on how my future experiences will be. So far, I give them 5 stars.
Review №4
2022-06-18Call ahead to let them know I was coming Nicole told me she would be ready with my lock also asked me what type of lock I preferred. When we got there we parked around back and she met us there instead of us having to walk all the way to the office which we appreciated greatly. She showed us to our unit gave us our lock and gave us our space to do what we had to do. The area smells very clean which is always a plus. Great experience so far.
Review №5
2022-05-23Nicole (I didn’t get the name of her coworker) were AMAZING! We arrived with way too much stuff for the locker we had reserved, they recommended the perfect size and helped us get in and out in minutes! Thank you for the most seamless storage experience!
Review №6
2022-05-19I walked in today to rent out a storage unit and I was greeted by Shanon. She was extremely attentive and very helpful and answered all of the questions I’ve had. She was kind enough to show me various units to help me determine what unit was best suitable for me. Thanks to Shanon I was able to find and rent out a 5x7 storage unit and she took the time to explain detail by detail what was needed from me. Shanon is an asset to this company.
Review №7
2022-06-17My experience here has been amazing! Shannon was wonderful and very helpful. I spoke with other team members over the phone as well and everyone has been so patient and kind, really made a stressful move much better! Thanks everyone :)
Review №8
2022-03-29Rented a storage unit, Rachel on the other end of the phone made it super easy and convenient to do! She made sure all my needs were met, and that the space was the right one, she even switched my assignment in the system so I wouldnt have to buy a different kind of lock to save me some money. Overall a great experience!
Review №9
2022-06-19This place is great. Everyone on staff is always friendly and helpful. The rates were good and they were kind enough to work with us when there was a new rate adjustment. And the facility is very clean. Overall, an excellent experience.
Review №10
2022-07-09Totally recommending this place, very helpful staff. I came to do a transfer and everything was very well explained to me by Jenny, this is the 3rd time that she had helped me with everything. So please come to her if you want to get your storage unti at this location 😊