Wheelchair-accessible entrance
Yes
Comments (199)
If you are looking for long term storage, this is not the right place.My stuff was ruined by mice.Also, the rate is increased without notice after 6 months and they dont say anything about that during sign up.
My experience at extra space storage with Eric Munoz and his staff was outstanding.They were very helpful in everything I needed. I couldn’t be more satisfied with the customer service they have truly and grateful to have had an experience I had with them. Thank you so much for all your support and help. I will definitely recommend them to anyone and everyone your are truly amazing.
Extra storage is a billion dollar company and if there principle is to take more $$ from their customers then that is not a good way of doing business. Especially during a recession.I’m new to extra storage and little did I know there’s a 25% late fee. Not $25. 25%. Which they claimed someone explained to me when signing up. That was not the case since I had a representative by the name of Oscar that was new to the location. He gave me a tour. Although he was very nice, he fail to tell me my access code and about the late fee during sign-up.Yesterday, I had a conversation with Carissa about the late fee. She said nothing could be done. (Most businesses offer a one time wavier. You would think a billion dollar company would offer something too right? They’re already making millions..) I had no problem paying the late fee if it was $25 but 25%? 25% is roughly $65+. Why was I not told this? When are late fees $65+?This conversation turned into 3 staff members backing each other up and interrogating me. This was not a service. There was no help. Just 3 staff members ganging up on a customer.They denied me access to my unit so I paid the late fee. As I leave, Eric is on the phone and wants to speak to me. We spoke briefly. He is suppose to reach out with a clearer resolution..
Yesenia at Extra Space Ridgewood is the BEST! She’s the most helpful and willing to do whatever you need to make your experience great. Probably the best customer service experience I’ve ever had. If one part of your move goes smoothly, this will be it! Would recommend to anyone!!
Yesenia! Was extremely professional and helpful to me and my mother. We were interested in one unit and we ended up purchasing two due to the outstanding service she provided. I’m very satisfied with choosing this specific storage unit!
Just visited and spoke to Yesenia and was blown away with her customer service!! She was extremely friendly and knowledgeable and made me feel very comfortable with the whole process. I’m still deciding on which size unit I need but I know that when the time comes Yesenia will be there to help. It would be need of there was music playing in the storage area.Thank youAndres
Yesenia and Eric are a great team. The cleanest storage space Ive attended. Coming from Manhattan and Queens I choose Cypress ave Brooklyn. Even if I move to Long Island here is where my heart will stay. The only thing missing here is music through out the building.I have a storage space on the first floor and the Fourth floor and walking by yourself throughout the building is kind of spooky. Keep in mind the Fourth floor is 🥵 hot.
Been extremely happy with my time using this location. And Yesenia is amazing! From the first day I came in to get a space until today, she’s incredibly helpful and goes above and beyond to ensure a great experience whenever I need anything!
The move into my unit went very smoothly and the people in the office were so nice and helpful. Almost immediately upon hitting the highway to leave the city I had anxiety I hadnt closed my unit correctly so I called and they kindly checked it for me and let me know everything was all set. Would recommend this location!
Nathaniel was a great help with my last minute storage needs that I vastly underestimated - he helped me explore my options while in a time crunch and I am super happy with the unit that I transferred into. Wonderful customer service as usual at this location! Thank you so much!
Excellent customer service! I highly recommend this storage place!The team has been very efficient and helpful all the way with my move. Chorissa especially who helped me on all levels while I could not be present on site to take care of my move to the storage. She is amazing and extremely professional! thank you again!
Yesenia is honestly the friendliest person I’ve ever met in customer service and she was so accommodating for me. I’m 7 months pregnant and she was extremely helpful, best experience at a storage unit!
Yesenia is, quite possibly, the best customer service I’ve ever received anywhere. She made our introduction to the space a breeze. Incredibly helpful and personable. Fantastic and couldn’t recommend more.
Yesenia Rojas is great. She makes us feel right at home. Very pleasant and down to earth. The rest of the staff are awesome and hilarious 😆 Glad to have chosen this location.
I spoke to Eric on the phone to get clarification on my reservation and he was SO helpful. He made sure I needed everything prior to move-in day and ensured I was getting the best deal for my needs. Top tier customer service!
Ive had a wonderful 1.5 years renting from Extra Space Storage. The facility is very clean, the prices are very affordable & the customer service has been attentive & positive from my first day to my last. Thank you!
Today was an day of desperation my daughter had to move I we needed a storage before 7p. My cousin I and drove frantically to 3 different storages all were closed even had the light turned off while we stood outside the door.By Gods grace the Extra space storage on Cypress Avenue was open. Eric Munoz the representative at the front desk was amazing and he went above and beyond to help us out in our desperation. His customer service and professionalism was immaculate I cant express how grateful I am.
This storage facility is the best I’ve used. The Store Manger Eric & Assistant Manager Yesenia are amazing and great people with the most respect and they have been nothing but a huge help. I recommend this facility to anybody looking for extra space!!!!!
Sweetest lady works at the front desk! Awesome service, so helpful with lending us a lock for our U-Haul while moving stuff in here and the parking is great! 10/10 recommend!!
I purchased 5 boxes that were too big for me to carry, but Yesenia went above and beyond to wrap the boxes up and make handles for me to carry them. What great customer service. Thanks Yesenia. Youre the best.
Today I came in to this storage place to check-in about storage and pricing and must say that I was for a surprise !! I have the pleasure to meet Ms.Yesenia Rojas and must say she is an excellent sales person and excellent customer service .Very attentive to our needs and especially we felt safe about the place and environment that they take care. I very pleased we opened our business here at this location and would recommend to everyone who needs storages.
This place is great for storage! I have been using for several months now. The customer service is great. Yesenia is the absolute best representative attentive and very personable!
Excellent customer service!I was warmly greeted from the parking lot on my way to the office. My first time storing with Extra Space and had the pleasure working with Zana.She was clear on breaking down charges, helpful in comparing rates and addressing all other concerns. I arrived near closing time, and Zana went above & beyond as if I were the first to walk in for the day. Thank you 🙏
The staff at the Cpress Ave location is exceptional. My moving in experience was top-notch, and unlike any other storage locations. Yasenia has been phenomenal in welcoming me to their facility and making sure that I settled in.
Yesenia was super amazing she took her time out to explain every detail word for word . Honestly her customer service was unexpected, truly didnt expect to feel like family and honestly I would recommend specifically YESENIA! Thank you for your time and patience .
Yesinia was extremely helpful in getting me sorted with my storage. I had never been to the location on Cypress ave and was happy to see that it was a very clean and well attended to facility. Thank you Yesinia for making my experience an easy and pleasant one! I will definitely recommend this storage facility to friends!
The facility is very clean and the customer service has been amazing never had service like this before. If in need of storage I would highly recommend and please look for Yesenia she is amazing great customer service like no other.
Yesenia, Zana, and Nathaniel were the absolute best and pleasure!! They were so helpful, friendly, and helped me get everything in order. Don’t think twice about storing your stuff with them!! You won’t regret it!!
The service here is amazing, they are always able to help us. Units are clean and spacious.They also speak Spanish so it was easy for us to communicate and ask all the questions need it.
Staff here is amazing. Big thank you to Chrissa, Yesenia, Malik for all your help. Chrissa made the whole process super easy. The space is clean and I feel confident my stuff will be in good hands at this facility. Highly recommend using this location. Looking forward to each time I swing by the staff is lovely!
Zana was an absolute pleasure! She definitely helped us find exactly what we needed out of our storage.The only thing I think this place needs is a little bit of music when you walk in to the reception.
Silverman was the most helpful! It looked like he was there alone, but he was keeping cool, calm and collected- making sure both myself and the other people got what they needed. He was awesome!
Really excellent storage facility and service, both in person and over the phone. Made a stressful moving situation drastically more chill and much cheaper. They have a great offer that basically is a month of free storage if you need in a pinch. The rates, lack of hidden fees(so far) and Ridgewood location are very reasonable especially considering how high rent and nyc price increases have skyrocketed summer 2022. Very clean.
Zana is the best. She made everything super smooth, was attentive of every detail, and very helpful and informative. Zana is THE reason that I choose to store at Extra Storage, and she deserves all good things and a huge raise every quarter!
Yesenia was awesome! So accommodating and efficient. She is also very entertaining. Great location too! Very clean and well run.
Very easygoing experience. Yesenia Rojas was super helpful and such a sweetheart! Everything went super smooth from moving my storage to a bigger unit.
During every experience I’ve had here, everyone has always been so friendly. They are also always so helpful and made our move an easy transition. Thank you to everyone in the office!
Yesenia is the absolute BEST!!!! she is always so pleasant and provides the best customer service.Thank you so much for making this such a simple process
I use storage facilities frequently, and most people you come across in these places are rude and just don’t go the extra mile. But this sweet young lady, named Chrissa was so sweet and really took the time to go that extra mile. I highly recommend this facility. But I also recommend asking for Chrissa.
Went to get a unit today and was very impressed by the facility itself: super clean, security codes required at different access points, cameras, drive in garage, dolly rental, there’s even water for us. The staff, Zana and Eric were super friendly and funny. Zana gave me a tour of the facility and was super accommodating for what I was looking for. 10/10 service! Deff recommend this facility over the competition in the area
Will not be using any other storage place EXCEPT this one!!! The customer service is always so consistently pleasant and beyond helpful, from my first phone call to inquire about pricing and availability.During a stressful time dealing with relocating, it was so refreshing to have experienced the excellent assistance their team provides.Thank you, Extra Space!
This storage facility is so nice and clean it especially the workers! They are too sweet, especially Yesenia! Her customer service is amazing, love her!
Walking through the door was a wonderful experience. The staff was very welcoming, the location smells wonderful, and the bathroom was clean. I definitely would recommend the location for storage.Thanks!A Virginia Gal
A lot of time and effort goes into customer support and help with this location- also a big shout out to Nathaniel who will go above and beyond to help. The overall space is kept clean and made to feel very comfortable with your belongings being kept in the unit.
Went in not knowing exactly what I needed but thankfully the staff is very knowledgeable Tom and Yesenia were awesome! asked all the right questions we were able to find an appropriate unit to fit my storage needs. Definitely would recommend ExtraSpace storage
Yesenia and Zana were awesome! I was having such a terrible day, until I walked in, and they made me laugh! Thank you so much for the experience, I look forward to the next time.
Best storage facility (1801) in Queens. Yesenia and Ashley were so helpful and friendly. Super clean establishment. Thank you so much!
I am not a customer but I do walk by twice a day. One side of this building is ideal for littering and dumping, but when I do see garbage it is gone in a day or two. I know there is a big effort behind that sort of maintenance, and the neighbors really appreciate it.
Came here and I literally had the best and most easiest experience ever thanks to Malik & Erick. Malik was the kindest most helpful with his reassurance that we wouldn’t have to worry. I will be recommending this place to literally all my friends. If you live in bushwick and ridgewood I advice to come here
Yesenia was amazing. Great customer service Very honest and upfront with all the info I needed to know. Highly recommend
Best storage experience so far and I have been storing many more years then I care to admit. Facility is clean and pleasant staff are courteous, professional, intelligent, friendly, wonderful.
Yesenia was fabulous to work with. She has incredible customer service skills. Great experience!
2/18/22 update: after 3 months of renting they raised my rent over 50% of my starting rent, which is an insane amount considering how quickly after I started renting they increased it. The person I talked to on the phone said that the online rate I got was only good for a bit and it would go up to the regular price, but this is not disclosed anywhere, other than the lease saying they adjust rent prices according to demand. A lot of other storage places around have units open for a lower price, and even one of their locations less than a mile away has the same unit for cheaper. They were nice enough to submit a rent revision and settled for a 28% increase, which is still a lot but the staff has been friendly and the facilities are pretty clean so I’ll be staying there for now until I can find a better deal which may be soon. Two stars has been subtracted because of this.Super helpful and friendly staff, easy to get to, clean facilities and great value for the money.
It was one of the best of the experience I had I was treated like family and Yesenia was very knowledgeable and showed me what exactly needed to store my tool box thank you again for your help with my needs
Mr. Silverman was incredibly helpful! Got me great unit and answered all my questions! 10/10 would come for him again!
Yesenia was super polite & super helpful, made the process of renting a storage unit super easy and had amazing customer service skills!!
Yesenja is the best. She helped me out when it was raining and the loading bay door was broken. She keeps it positive even when customers are stressed and demanding.
Extremely helpful staff both setting up ahead and arriving on site to unload/move in. Always there for a friendly hi during my visits too.
It was a pleasure to meet this place , very nice and clean. Great customer service by Yesenia Rojas thank you so much.
Yesenia was amazing—I had to upgrade to a larger unit and the process was seamless. She takes the stress out of moving!
Great customer service, friendly staff, and extremely clean facilities. After almost 2 years of storing my items, the unit was just as clean and tidy as it was when originally shown to us (no pests, dust or damage). Shoutout to Eric, Yesenia and Zana for their great service. Thank you Extra Space Storage!
Super friendly staff! Avid fans of Below Deck Sailing Yacht. Clean and well run storage place.
Chrissa was extra friendly & the whole staff seemed great. No rush. No pressure. Cheaper than where I was at. Easy rental. Easy decision. 👍🏻
Clean, well-managed storage, moving dollies available, a few minutes from the L subway station. The staff went out of their way to help with moving in and out. I highly recommend this place
Charissa greeted me right away and made the process a breeze. I’ve rented in other places and it wasn’t as great as here.Thank team Malik and Eric and Charissa!
Very nice and clean. Best service ever and the customer service from Yesenia is one and only ever. Highly recommend
Carmelo was a great help such a professional employee. Great environment and clean just missing some office music
Amazing people - incredible customer service. Highly recommend....and, Malik, who helped us...went above and beyond! Thank you.
Ms. Yesenia Rojas provides Amazing and Professional Customer Service when reservations are made in person and over the telephone!!
Yesenia Rojas was so helpful, really easy to access storage unit. she helped me fix a broken lock too
I’ve been to this storage for a year I believe and there are some very helpful and hard working people. Two people I would like to give super thanks for is Zana and Eric. Long story short, my parent passed and my mom was struggling for some time renting the unit and they gave us a break. It was a huge relief and how there are still generous people in this world. I am super thankful for their care and help through this entire process.
Super helpful staff and very fast and easy set up. I feel that I am leaving my valuables in very good hands for a good price
Very clean storage with amazing people working there! Super easy access to bring your things by car.
Chrissa was knowledgeable and patient with my needs. She explained everything to us. We were provided with a tour of the storage areas. Chrissa was so good that we rented two units. Thank you ExtraSpace.
Yesenia and Eric were amazing! So helpful and funny, they made a boring errand fun. Thank you!
Oscar Suarez the Manager here Fixed my door andGave me great customer service. He was amazing, saved me from buying a new lock, was extremely kind and Really made my day. I was about to close my storage space here and be convinced me to say because of his excellent customer service. Thank you again Oscar
Amazing customer service.. these ladies are by far outrageously helpful and work so hard to make us customers feel happy and secure.They helped me find my unit and opened it for me.They are also consistent polite and respectful and also really funny and cool.I highly recommend this storage unit in Ridgewood Queens for anyone who is looking to store their furniture. Come to this place and i promise they will turn your bad day into a better day♥️
Yecenia and Zana were great help in finding the best unit for me, walked me around the premise and gave me a tour of some storage unit size options.Great prices online. If you go in person. Ask if they will honor their online price in person.Note that once you lock in an discounted amt for your monthly payment. It will raise. Mine raised after 6 months then again after another 3months.
Very friendly and helpful staff, and got a great rate on a unit here. Just what we needed.
Yesenia is the most amazing person to help me set up a storage space. I felt very comfortable and secure signing up. Big five stars!
10/23/21My son & I went here to check out some spaces. The ladies in here was nice, friendly & welcoming. Joy Wallace help us. She was professional & friendly. She informed us & showed us the facility. We like that this facility has a parking lot, which is a plus. The facility is clean still have that new building look. I would recommend this place.
I had such a pleasant and smooth experience with extra space thanks to Eric the property manager!!!! If there is another person named Eric this guy had an owl tattoo on his left forearm! Moving is so stressful and I do not know if the person reading this believes in angels but he was definitely an angel that was placed in my path that today. I wasn’t even supposed to be at his location because I did a rapid rental for the location 6 mins away !!! Eric took care of me, explained everything, was super straight forward and candid and I am so ever grateful for his help and his understanding. Renting a storage unit is something I am doing for the first time and he made me feel that where I am storing my stuff was going to be safe and secure. Extra space is very lucky to have such a well rounded but also personable person on their team because I thought I was only there to rent a space for my things but Eric made sure I felt safe, secure and if I ever needed anything to just let him know! So I thank you for having him as an employee but more importantly I thank Eric for being such a wonderful and empathetic person!
Great staff! Wonderful experience every time, looking forward to our continued buisness. 😍
Great facility, excellent staff, very accommodating would love to walk around with some music around the facility. Would make it less eerie lol
Had a great experience with Malik and Nathaniel helping get me set up with storage!
I absolutely LOVVEEEEEED working with the team at this location. Any and every time I need something they are right there with excellent service. The building is very well kept, no issues with bugs or anything. Absolutely recommend!
Excellent customer service from Yessenia. She is very knowledgeable, funny and helpful. I advise anyone getting a storage for the first time to have Yessenia help you. You will not be disappointed.
If you are looking for storage, look no further. I totally recommend Extra Space Storage. They are efficient, supportive, and the facility itself is super clean and secured, which made me happy to use their services. This was my first time ever putting my things in storage. The setup process was seamless. I was well informed about the insurance and the monthly payments. The pricing is also very fair and affordable. The Staff has extended hours, which allowed me to get off work and be able to make it to my appointment. I was pleased with the entire renting experience and I fully trust their services. Shoutouts to the staff for being so friendly and welcoming as well.
Yesenia was an amazing person.. she walked us thru every detail. Awesome clean place. Thank you
Extra Space Storage is awesome! We were greeted by Yesenia who walked us through the whole process of acquiring a storage space. She was friendly and professional. The place is clean, looks brand new and was easy to get to. I’m really glad we decided to come here and recommend it to everyone.
Thank you so much to Yesenia at the front desk who completely saved a really difficult day for me... She was so kind and helpful. I got there late and was moving by myself and she was so accommodating and really made a difference... I’m so appreciative for her! She really went above and beyond in every way with the service that she provided.The storage location is easily accessible and secure.
I came in to the storage place and had this wonderful lady assist me by the name of yesenia! Yesenia was so helpful and so full of great energy! If u looking for a space please ask For Yesenia she will give u all information u need. .
Yesenia is amazing! She was so helpful and kind. Her knowledge of the spaces and getting you the best she can just adds to the experience.The units are clean, well kept, and pretty reasonably priced. I had a wonderful first time experience and highly recommend giving this location a go.
Yesenia was extremely helpful finding me a unit. I am happy with what I have chosen.. Thank you Yesenia for being so helpful and kind. Highly recommend
Super nice staff. Very clean and spacious facility. Zana was very sweet and answered any questions I had. 10 outta 10 would recommend!
Great customer service experience. Yesenia went above and beyond helping me.
Always such good people here. Yesenia goes above and beyond, every time. Thanks.
Loved the experience me and my partner had at Extra Space Storage! Thankful for meeting Joy she’s amazing! Also with Yesenia with her great energy and her wonderful jokes! Lol glad me and my partner came to this storage. Save and secure!
My experience was great. Ms. Chrissa was a great help, showed us the units we needed and we were in and quickly. She was knowledgeable and knew exactly what we needed. I definitely recommend. If you come in ask for Chrissa.
Nathaniel was super helpful. I came to buy some boxes and he was amazing. Super friendly. Will be coming back when I need a locker!
Very welcoming and warm people. Thank you Joy and your staff for showing me around and being so kind in helping me make a decision. Place is clean & priced fairly. Get the web deal and do at least a 6 month lease (to save a few dollars) Thanks for everything
Carissa and Yesenia were awesome! Very friendly and professional service. Clean and safe facility. Would highly recommend.
Exceptional service, very helpful and pleasant experience. Chrissa is great at her job with a wondeful personality. Will definitely recommend this place and send anyone who asks to her.
Yesenia has been extremely helpful and kind. She helped find the best fit for my needs.Thank you so much!!!
Joy was very professional and pleasant.She made me feel very comfortable and helped me explore all renting options!!I will definitely refer others to her!!Thanks Joy!!Liz
Yesenia Zana Eric are all amazing people. The best help I’ve ever had whilst moving. Good for the soul!!!
Recently visited the store and received excellent customer service. The environment was nice clean and friendly. I was assisted by one of the staff her name was Chrissa she help me get a storage. Glad I pick you guys!
Very good customer service. We came on the last minutes of their closing time and they were kind enough to let us stored our stuffs. And very friendly too
The parking lot makes unloading camera gear so much easier. Yesenia is so helpful and easy to talk to if I have any issues with my unit.
Yesenia was great and treated me like I was of her own family. Helped me out and answered all my questions. Highly recommend this facility!!!
Yesenia was a great help, help me with my 1st day leaving my belongings. This is the best storage in the area, I highly recommend this facility!!!
Eric was a really cool guy. Very helpful. This was a very nice building. Superficial recommendation, but maybe add some music for a better experience.
Yessenia was great and amazing! Great clean place One of the best storages spaces I’ve been to. Will definitely recommend and will definitely be coming back.
Yesenia and Joy are amazing to work with. It is always a pleasant experience and their customer service is top notch. I recently moved out of one of my units and the move out process was seamless. The facilities are always kept clean and the temperature in the units is always nice and controlled. Highly recommend this place for your storage needs.
Amazing service.Would recommend this storage facility to everyone.Knowledgeable sales rep. Great prices.
This facility is always clean and organized! Absolutely love the manager and assistants always so helpful! Would highly recommend!
Chrissa was such a treat and made this move into my new unit an easy decision and created no extra work for me. 10/10 recommend this location and staff.
We just moved to the city and were in desperate need to store some things and Zana was such a great help with everything! Would definitely recommend using storage here.
Customer service is 10/10 hard to find service this great in nyc but they exceeded all of my expectations!
Phenomal customer service experience!! Would love to see speakers added to enhance the experience!
The storage space is awesome ! Would love to see speakers added to enhance the experience
Yesenia and Chrissa ARE AMAZING CUSTOMERS SERVICE ladies. I would definitely recommend this storage only because they are working here!!
I came into extra space storage and Yesenia answered all my questions and her customer service is like no other and she is so funny. Highly recommend!
The staff is extremely friendly and the facility is super clean! Easy parking and vehicle unloading zone inside the building next to the elevator.
Super friendly and very helpful! Property looks very clean. Some speakers for a little music would be nice!
Lovely experience, helpful and fun staff! came to buy boxes, but would absolutely return for any storage needs in the future.
Great customer service. Moving kit is very affordable. I highly recommend it.
Clarissa was a great help! She took time to find the best space for our belongings.
I had a wonderful experience while signing up for a storage unit today! The manager Yessina was extremely kind, thorough, and helpful during the entire process. She explained everything in a way that made everything so clear and she was very patient with me as I was understanding how everything works. She even helped me unload my items into my storage unit, such a sweet person! I felt very well taken care of and it was an overall enjoyable experience! 10/10 highly recommend!
The staff is amazing!!! I am going through the worst time of my life right now and Yesenia was so empathetic towards me. Then when I came in to store my belongings, Zana stayed after late for me and went out of her way to help me to store my things. I broke down because I didnt think I would be able to get my things stored in time. They both helped me so much every time I came in and helped make a really hard time better. So glad I chose extraspace.Thank you ladies,Amanda
Yesenia was amazing and so helpful. Thank you so much. I Love this storage place :)
Very well organized and friendly the customer service was great Eric Munoz who works here was very professional.
Clean, nice space. Simple process with good online deals. Friendly, helpful staff. Definitely coming back.
Chrissa did great helping me and my wife find a unit! Such a blessing ! See her !
Chrissa was great . Great person helped me out with the best deal to assist with my move . Thumbs up
Excellent service! Place is always clean and the staff is very attentive. Very much recommended.
Christa is excellent. Excellent service she is a doll she deserves a raise !! People person !
Great facility. Excellent 5 Star service. Would be nice to have some clam music around the facility.
Oscar provided me with great service! He was very clear and understanding with everything!
Best storage option in Brooklyn! Always friendly and helpful staff; excellent pricing.
Place is amazingly clean and great staff especially yesenia.
Our experience was great, the lady ( Yesenia) was amazing, very helpful!!!She is always very sweet when I come here!She should get a raise because is hard to find people like her!
Super friendly and accommodating staff. Clean facilities. I had a great experience here!
Yesenia Rojas Was super helpful, and lovely to speak with! smooth and easy trasaction!
Friendly, helpful staff! Clean and modern facility. Best storage space Ive had in NYC, just wish they were open later.
We live in time in a time where our smiles are hidden. Yet, somehow, I was able sense the smile behind the employees Chrissa mask. I had a million questions. Chrissa and Yesenia both were tremendous help.
Chrissa made coming in a snowy NY day a pleasure. She was so professional and helpful. Extra space storage is clean and the staff is super friendly.
Yesenia and Eric are amazing. Great customer service and very clean establishment.
They were very helpful. The managers went above and beyond and the other staff were very friendly!
As I walked in the store the team was very helpfulMargaret, Eric, Christine were very welcoming,They offered me all the packages and were able to help me draw my package and it was to my needs. I appreciated the work and effort yesenia was able to put on my case. Superb job thank you!!
Joy and Yusenia were a great help to me today!I really appreciate how kind and friendly they are, over the phone and in person! I feel confident purchasing a storage space with these ladies there to assist me.
Yesenia was a pleasure. Very helpful and kind. She was able to help with all my questions and concerns.
This facility is amazing. Very clean and well maintained. Yesenia and her staff are always so helpful!
Joy was so sweet and helpful with getting me all set up. Moving can be stressful so her pleasant demeanor was very appreciated!Storage facility is very clean. Feel safe keeping my stuff here!
Came in about 2 weeks ago to get some information about the storage units. I was greeted by Zana she was so helpful and so patient with me. She answered all my questions and went above and beyond. I ended up renting a storage unit and quite frankly it was all the great service from Zana that made it a no brainer to choose extra space storage.
What a great storage space experience. Completely unexpected. Great welcome, very helpful, fun people.. Charissa, Eric, Yesenia all very friendly. Would definitely recommend.
Yesenia and the team at 976 Cypress were so helpful & so kind. I immediately felt welcomed as a new tenant and when I mixed up my rental they set me up with a new space in no time (and answered all my annoying questions, hah).They are a sweet bunch that really took my situation into full consideration and have set me up with the best possible unit/rate. The building is also super clean, I highly recommend.
Carissa was so helpful. Made the process to sign up very easy! Pretty affordable rates and very accessible.
Great place to storage , super clean and very very secure. All staff are very professional . 1th month free !!! Amazing . I will come back .
Great facility nice clean and great customer service by Yesenia. Thank you
My experience with extra space storage on cypress has been phenomenal. Customer service was whole heartedly top notch. Staff is always smiling and very helpful. Through the pandemic I was late with my payments a few times due to changes at work and they worked with me and waived any late fees on several occasions. The place is kept clean and odorless. My belongings were there about a year, no bugs, no stains. It was an absolute pleasure doing business. Thank you! For those searching for a storage unit this is the one, however I believe every six months or so the rate is raised on your unit. So be mindful and ask questions about the percent and how often is is raised. My unit would have been going from 120 to 207.
I LOVE THESE PEOPLE!!!! Eric is absolutely amazing!! He took all of my moving stress away by making my sign up process smooth and informative! Nice soothing voice assuring nothing but the best! And Yesenia provided high quality service as well! Im telling you - these people made me cry tears of JOY!! God Bless You All!! Thank you!!!! Honored to have met you all and grateful to do business with you! Michelle
The staff we very kind and helped us in everything. They answered all our questions, and we were very satisfied with it. The place is big and the prices are really good. The spacing is very good as well, you can fit many things in on small storage room. The staff made us laugh with their jokes but they were focus on their jobs. I thank them for everything they did to make us satified! Their have also a parking zone where you can put your car in and take out your things with ease. Everything was clean and all. I would recommend people to actually come and purchase a Storage space here, you will like it!
Ive been storing here for over a year and the staff has always been super nice, understanding, and communicative. It can be stressful managing my items in storage, but the infrastructure/facility/staff has never added to that stress.
Yesenia And the rest of the staff greeted me with open arms as a brand new customer appreciate the service. 💪
This one goes out to Zana! Thanks a million for ALL of your help. I called to gather information and see about coming in to look at units. Not only was she courteous on the phone, but she had no issues with showing me as many units as I wanted to see. In the end I booked my unit same day. There was no hassle and no red tape out of the ordinary. Everything was straight forward and to the point. Nothing hidden. I can appreciate that with any company. There was a male (manager im guessing) I forgot his name. But he was helping with breaking down the things I didn’t understand as well. All in all! Great job. This is just from my initial encounter. Hopefully it stays this way while renting as well.
I spoke to chrissa she was very helpful and professional. youre stuff will be in good hands with her! ask for her when u call shes on top of it!
Fantastic! Took care of all my needs made me feel comfortable and no pressure. Very nice and super helpful. Yesenia worked out the details and was very professional how she handle my case for my dad.
Yesenia is amazing. Facilities is very clean. Highly recommend.
I’ve had a storage unit before but the team here made the experience way more wonderful. They were welcoming and sweet. And special thanks to Eric for helping show me around and offering to help dust up the new unit.
Yesenia and malik are amazing!!! Great costumer service and have the place sparkling clean!!!!
Clean, secure, friendly staff, and actually climate controlled. Would recommend and use again in the future.
Great customer services Yesenia is great i love her never using another store unit again I found i found the right one❤️❤️
10/10 would recommend…Zana, one of the managers, was extremely helpful from start to finish. I got the exact kind of unit I was looking for, at half the price that CubeSmart and the other places wanted to charge me. Zana and the other staff were very accommodating, and great at what they do.
Yesenia was wonderful! And so was Eric :-) thank you so much for your help
Amazing service! Everyone was friendly and Zana was extremely helpful with charm.5 star!!!
Amazing service, cheap prices and spacious storage rooms! I can’t say enough about this place. Ask for Yesenia Rojas. Funny and kind and definitely helps and explains things perfectly. She broke everything down step by step and got us a good deal.
My experience at extra space storage cypress location was Amazing.Very Clean Every time i visit Especially the Employee Yesenia such great Customer Service Skills Very pleasant and Helpful. Need more Employees like her thank u so much Yesenia for making my visit pleasant and easy going.
Yesenia was incredibly friendly and helpful. Amazing.
Yesenia was extremely helpful i highly recommended. Very friendly, clean and safe place
This is the really great location ,its convenience nice and clean! Highly recommends!
Yesenia has made our experience very pleasant. I would highly recommend to others looking for a safe,clean and great space. Yesenia is the best.
Yesenia is fantastic the facility is spotless very clean excellent customer service and very helpful team
Yesenia made this experience such a breeze! She explained our options to us, got us something close to the elevator and every time we stop by, she’s always smiling and very accommodating. She even insisted we walk into an elevator that she just freshly mopped, even though she’d have to do it again when get got out. Super friendly and responsible person!
Yesenia was amazing!! She answered all my questions and made me feel like family!! Very courteous and professional. I would definitely recommend her to anyone needing storage!! Go see Yesenia!!
Easy, quick experience. Yesenia was very helpful!
Yesenia and staff were so helpful and kind! They had everything we needed :)
Great security, very clean and has a nice size parking lot. The team are so kind and helpful.Special thanks to Yesenia. She is amazing. Pleasant and very helpful. She made my process from the beginning to the end very easy and comfortable for me. She is a sweet heart. Thank you!
Amazing friendly people, such uplifting people that will bring a smile to your day. And amazing at helping you out.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-24Ill start by saying the staff goes above & beyond. The facility is clean & the staff is always willing to answer any questions. Great managing skills. Yesenia helped me feel at peace with my belongings during a stressful move. She explained the process and fees thoroughly. She was very friendly and helpful. I never use a storage units before but I felt compelled to write a review because of her great service and attention to detail. Am happy to recommend extra space storage cause of Yesenia !
Review №2
2022-01-06Honestly, my partner and I are first time storage users. I was so happy to have stopped by this location of Extra Space Storage. The facility was great in its entirety, but what really brings this review to 5 stars is the staff and their customer service. Both Oscar and Zana were wonderful to interact with and were both fully transparent helpful throughout the whole process. My unit is exactly what I needed and I’m happy with my decision. Relieved to put away some items that take up much needed space.
Review №3
2022-06-30I was greeted immediately by Mr. Munoz who thoroughly walked me through the entire process. I explained it was my first experience with a storage facility and he took the time to explain everything from accessibility with the inclusion of the security of my items. His knowledge regarding what I could expect made me feel secure and so I felt very confident with my decision. Mr. Munoz provided all details and was very considerate while explaining a promotional package versus ongoing services so there would be zero surprises. I am overall very satisfied with his guidance and will refer family and friends to this facility. In his polite way, even helped me wrap the packing items he helped me purchase for long walk back home.Thank you kindlyjOann E.
Review №4
2022-06-18Absolutely love the service here! Everyone on the team is extremely kind and patient, and very clear in explaining the pricing and services available. A very special shout-out to Carmen who advised us on our space. The facility is always clean, well lit and it’s never too hard to get your hands on equipment like hand carts. I feel very secure storing our items here.
Review №5
2022-05-17Yesenia was an absolute pleasure. From start to finish she was the most accommodating and beyond helpful. Her outstanding personality and exceptional costumer service alone will have me recommending this Extra Space location to friends. With moving and everything I was so stressed about getting the storage unit secured, Yesenia’s energy took all the stress out of this for me. She’s a major asset to the people coming here.
Review №6
2022-05-18I stopped by to ask a few questions and I was treated with the best customer service I have experienced since being in New York. Nathanial was not only kind and considerate, he was knowledgeable and capable. He was very busy, but he handled each customer with patients while acknowledging those who were waiting. I had no intentions to rent a unit that day because I wanted to do more research on other storage facilities in the area, but I couldn’t deny Nathanials excellent customer service and I leased on the spot.
Review №7
2022-02-26I had an unexpected flood and had to get my stuff from our basement into storage. I called to get more information on which size would be best since it wasn’t too much stuff. From the time I called to the time we checked in at the office every single person was beyond kind, sincere, friendly, and helpful. I have used storage units before and people are nice but it’s just a business transaction no real empathy or emotion. Everyone spoke to us like family! I am truly impressed by how kind and yet professional they present themselves. This company is truly a gem in these hard times we are all living in! ❤️
Review №8
2022-07-03So glad we rented through this location - Carissa was very thorough and informative. She answered all our questions and made sure all of our bases are covered, as well as being very informative about pricing. My experience made me feel that our move will be very efficient and our belongings will be safe.
Review №9
2022-03-19I recently downsized my belongings in my storage unit. This made it easier for me to relocate the items to a place closer to my home. After researching prices and locations in the area, I decided on Extra Space Storage on Cypress Ave. in Queens. First big plus is the parking lot !! Lots of room to get in and out of the building. The garage is also great, if you have to unload or load in bad weather. The staff was very helpful with my questions and always friendly. The other plus for me, is that the location is kept clean. I dont have anything negative to say at all, but, extended hours are always a plus in NYC. Maybe a vending machine with drinks or snacks would be good, if people are involved in a more involved move. Music always makes for a better experience. Perhaps satellite radio or other programmed music. For the prices, location and staff, I highly recommend this Extra Space location.
Review №10
2022-05-04Eric Munoz is by far the most helpful employee I have ever encountered. At my lowest he was there to assist and direct, because I was truly mind fogged and lost.With no time to spare and no place to go for my stuff he was truly a heaven sent! His customer service and personality is truly impeccable and unmatched!!!!!