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Phone: +1 347-821-3231
Site: https://www.extraspace.com/stora...
Opening hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:10AM–4PM
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Total reviews rating 4.9

199 Reviews for Extra Space Storage 2023:

Review №1

2022-05-24

Ill start by saying the staff goes above & beyond. The facility is clean & the staff is always willing to answer any questions. Great managing skills. Yesenia helped me feel at peace with my belongings during a stressful move. She explained the process and fees thoroughly. She was very friendly and helpful. I never use a storage units before but I felt compelled to write a review because of her great service and attention to detail. Am happy to recommend extra space storage cause of Yesenia !

Review №2

2022-01-06

Honestly, my partner and I are first time storage users. I was so happy to have stopped by this location of Extra Space Storage. The facility was great in its entirety, but what really brings this review to 5 stars is the staff and their customer service. Both Oscar and Zana were wonderful to interact with and were both fully transparent helpful throughout the whole process. My unit is exactly what I needed and I’m happy with my decision. Relieved to put away some items that take up much needed space.

Review №3

2022-06-30

I was greeted immediately by Mr. Munoz who thoroughly walked me through the entire process. I explained it was my first experience with a storage facility and he took the time to explain everything from accessibility with the inclusion of the security of my items. His knowledge regarding what I could expect made me feel secure and so I felt very confident with my decision. Mr. Munoz provided all details and was very considerate while explaining a promotional package versus ongoing services so there would be zero surprises. I am overall very satisfied with his guidance and will refer family and friends to this facility. In his polite way, even helped me wrap the packing items he helped me purchase for long walk back home.Thank you kindlyjOann E.

Review №4

2022-06-18

Absolutely love the service here! Everyone on the team is extremely kind and patient, and very clear in explaining the pricing and services available. A very special shout-out to Carmen who advised us on our space. The facility is always clean, well lit and it’s never too hard to get your hands on equipment like hand carts. I feel very secure storing our items here.

Review №5

2022-05-17

Yesenia was an absolute pleasure. From start to finish she was the most accommodating and beyond helpful. Her outstanding personality and exceptional costumer service alone will have me recommending this Extra Space location to friends. With moving and everything I was so stressed about getting the storage unit secured, Yesenia’s energy took all the stress out of this for me. She’s a major asset to the people coming here.

Review №6

2022-05-18

I stopped by to ask a few questions and I was treated with the best customer service I have experienced since being in New York. Nathanial was not only kind and considerate, he was knowledgeable and capable. He was very busy, but he handled each customer with patients while acknowledging those who were waiting. I had no intentions to rent a unit that day because I wanted to do more research on other storage facilities in the area, but I couldn’t deny Nathanials excellent customer service and I leased on the spot.

Review №7

2022-02-26

I had an unexpected flood and had to get my stuff from our basement into storage. I called to get more information on which size would be best since it wasn’t too much stuff. From the time I called to the time we checked in at the office every single person was beyond kind, sincere, friendly, and helpful. I have used storage units before and people are nice but it’s just a business transaction no real empathy or emotion. Everyone spoke to us like family! I am truly impressed by how kind and yet professional they present themselves. This company is truly a gem in these hard times we are all living in! ❤️

Review №8

2022-07-03

So glad we rented through this location - Carissa was very thorough and informative. She answered all our questions and made sure all of our bases are covered, as well as being very informative about pricing. My experience made me feel that our move will be very efficient and our belongings will be safe.

Review №9

2022-03-19

I recently downsized my belongings in my storage unit. This made it easier for me to relocate the items to a place closer to my home. After researching prices and locations in the area, I decided on Extra Space Storage on Cypress Ave. in Queens. First big plus is the parking lot !! Lots of room to get in and out of the building. The garage is also great, if you have to unload or load in bad weather. The staff was very helpful with my questions and always friendly. The other plus for me, is that the location is kept clean. I dont have anything negative to say at all, but, extended hours are always a plus in NYC. Maybe a vending machine with drinks or snacks would be good, if people are involved in a more involved move. Music always makes for a better experience. Perhaps satellite radio or other programmed music. For the prices, location and staff, I highly recommend this Extra Space location.

Review №10

2022-05-04

Eric Munoz is by far the most helpful employee I have ever encountered. At my lowest he was there to assist and direct, because I was truly mind fogged and lost.With no time to spare and no place to go for my stuff he was truly a heaven sent! His customer service and personality is truly impeccable and unmatched!!!!!

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