Extra Space Storage in Ridgewood
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Ridgewood, Queens County, New York, US
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Site: https://www.extraspace.com/stora...
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
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We just signed a lease and moved our stuff into this storage. The whole process was great. The st...
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Extra Space Storage in other cities:
My experience at extra space storage with Eric Munoz and his staff was outstanding.They were very helpful in everything I needed. I couldn’t be more satisfied with the customer service they have truly and grateful to have had an experience I had with them. Thank you so much for all your support and help. I will definitely recommend them to anyone and everyone your are truly amazing.
Extra storage is a billion dollar company and if there principle is to take more $$ from their customers then that is not a good way of doing business. Especially during a recession.I’m new to extra storage and little did I know there’s a 25% late fee. Not $25. 25%. Which they claimed someone explained to me when signing up. That was not the case since I had a representative by the name of Oscar that was new to the location. He gave me a tour. Although he was very nice, he fail to tell me my access code and about the late fee during sign-up.Yesterday, I had a conversation with Carissa about the late fee. She said nothing could be done. (Most businesses offer a one time wavier. You would think a billion dollar company would offer something too right? They’re already making millions..) I had no problem paying the late fee if it was $25 but 25%? 25% is roughly $65+. Why was I not told this? When are late fees $65+?This conversation turned into 3 staff members backing each other up and interrogating me. This was not a service. There was no help. Just 3 staff members ganging up on a customer.They denied me access to my unit so I paid the late fee. As I leave, Eric is on the phone and wants to speak to me. We spoke briefly. He is suppose to reach out with a clearer resolution..
Yesenia at Extra Space Ridgewood is the BEST! She’s the most helpful and willing to do whatever you need to make your experience great. Probably the best customer service experience I’ve ever had. If one part of your move goes smoothly, this will be it! Would recommend to anyone!!
Just visited and spoke to Yesenia and was blown away with her customer service!! She was extremely friendly and knowledgeable and made me feel very comfortable with the whole process. I’m still deciding on which size unit I need but I know that when the time comes Yesenia will be there to help. It would be need of there was music playing in the storage area.Thank youAndres
Yesenia and Eric are a great team. The cleanest storage space Ive attended. Coming from Manhattan and Queens I choose Cypress ave Brooklyn. Even if I move to Long Island here is where my heart will stay. The only thing missing here is music through out the building.I have a storage space on the first floor and the Fourth floor and walking by yourself throughout the building is kind of spooky. Keep in mind the Fourth floor is 🥵 hot.
The move into my unit went very smoothly and the people in the office were so nice and helpful. Almost immediately upon hitting the highway to leave the city I had anxiety I hadnt closed my unit correctly so I called and they kindly checked it for me and let me know everything was all set. Would recommend this location!
Nathaniel was a great help with my last minute storage needs that I vastly underestimated - he helped me explore my options while in a time crunch and I am super happy with the unit that I transferred into. Wonderful customer service as usual at this location! Thank you so much!
Excellent customer service! I highly recommend this storage place!The team has been very efficient and helpful all the way with my move. Chorissa especially who helped me on all levels while I could not be present on site to take care of my move to the storage. She is amazing and extremely professional! thank you again!
Today was an day of desperation my daughter had to move I we needed a storage before 7p. My cousin I and drove frantically to 3 different storages all were closed even had the light turned off while we stood outside the door.By Gods grace the Extra space storage on Cypress Avenue was open. Eric Munoz the representative at the front desk was amazing and he went above and beyond to help us out in our desperation. His customer service and professionalism was immaculate I cant express how grateful I am.
Today I came in to this storage place to check-in about storage and pricing and must say that I was for a surprise !! I have the pleasure to meet Ms.Yesenia Rojas and must say she is an excellent sales person and excellent customer service .Very attentive to our needs and especially we felt safe about the place and environment that they take care. I very pleased we opened our business here at this location and would recommend to everyone who needs storages.
Excellent customer service!I was warmly greeted from the parking lot on my way to the office. My first time storing with Extra Space and had the pleasure working with Zana.She was clear on breaking down charges, helpful in comparing rates and addressing all other concerns. I arrived near closing time, and Zana went above & beyond as if I were the first to walk in for the day. Thank you 🙏
Yesinia was extremely helpful in getting me sorted with my storage. I had never been to the location on Cypress ave and was happy to see that it was a very clean and well attended to facility. Thank you Yesinia for making my experience an easy and pleasant one! I will definitely recommend this storage facility to friends!
Staff here is amazing. Big thank you to Chrissa, Yesenia, Malik for all your help. Chrissa made the whole process super easy. The space is clean and I feel confident my stuff will be in good hands at this facility. Highly recommend using this location. Looking forward to each time I swing by the staff is lovely!
Really excellent storage facility and service, both in person and over the phone. Made a stressful moving situation drastically more chill and much cheaper. They have a great offer that basically is a month of free storage if you need in a pinch. The rates, lack of hidden fees(so far) and Ridgewood location are very reasonable especially considering how high rent and nyc price increases have skyrocketed summer 2022. Very clean.
I use storage facilities frequently, and most people you come across in these places are rude and just don’t go the extra mile. But this sweet young lady, named Chrissa was so sweet and really took the time to go that extra mile. I highly recommend this facility. But I also recommend asking for Chrissa.
Went to get a unit today and was very impressed by the facility itself: super clean, security codes required at different access points, cameras, drive in garage, dolly rental, there’s even water for us. The staff, Zana and Eric were super friendly and funny. Zana gave me a tour of the facility and was super accommodating for what I was looking for. 10/10 service! Deff recommend this facility over the competition in the area
Will not be using any other storage place EXCEPT this one!!! The customer service is always so consistently pleasant and beyond helpful, from my first phone call to inquire about pricing and availability.During a stressful time dealing with relocating, it was so refreshing to have experienced the excellent assistance their team provides.Thank you, Extra Space!
Came here and I literally had the best and most easiest experience ever thanks to Malik & Erick. Malik was the kindest most helpful with his reassurance that we wouldn’t have to worry. I will be recommending this place to literally all my friends. If you live in bushwick and ridgewood I advice to come here
2/18/22 update: after 3 months of renting they raised my rent over 50% of my starting rent, which is an insane amount considering how quickly after I started renting they increased it. The person I talked to on the phone said that the online rate I got was only good for a bit and it would go up to the regular price, but this is not disclosed anywhere, other than the lease saying they adjust rent prices according to demand. A lot of other storage places around have units open for a lower price, and even one of their locations less than a mile away has the same unit for cheaper. They were nice enough to submit a rent revision and settled for a 28% increase, which is still a lot but the staff has been friendly and the facilities are pretty clean so I’ll be staying there for now until I can find a better deal which may be soon. Two stars has been subtracted because of this.Super helpful and friendly staff, easy to get to, clean facilities and great value for the money.
Great customer service, friendly staff, and extremely clean facilities. After almost 2 years of storing my items, the unit was just as clean and tidy as it was when originally shown to us (no pests, dust or damage). Shoutout to Eric, Yesenia and Zana for their great service. Thank you Extra Space Storage!
I’ve been to this storage for a year I believe and there are some very helpful and hard working people. Two people I would like to give super thanks for is Zana and Eric. Long story short, my parent passed and my mom was struggling for some time renting the unit and they gave us a break. It was a huge relief and how there are still generous people in this world. I am super thankful for their care and help through this entire process.
Oscar Suarez the Manager here Fixed my door andGave me great customer service. He was amazing, saved me from buying a new lock, was extremely kind and Really made my day. I was about to close my storage space here and be convinced me to say because of his excellent customer service. Thank you again Oscar
Amazing customer service.. these ladies are by far outrageously helpful and work so hard to make us customers feel happy and secure.They helped me find my unit and opened it for me.They are also consistent polite and respectful and also really funny and cool.I highly recommend this storage unit in Ridgewood Queens for anyone who is looking to store their furniture. Come to this place and i promise they will turn your bad day into a better day♥️
Yecenia and Zana were great help in finding the best unit for me, walked me around the premise and gave me a tour of some storage unit size options.Great prices online. If you go in person. Ask if they will honor their online price in person.Note that once you lock in an discounted amt for your monthly payment. It will raise. Mine raised after 6 months then again after another 3months.
10/23/21My son & I went here to check out some spaces. The ladies in here was nice, friendly & welcoming. Joy Wallace help us. She was professional & friendly. She informed us & showed us the facility. We like that this facility has a parking lot, which is a plus. The facility is clean still have that new building look. I would recommend this place.
I had such a pleasant and smooth experience with extra space thanks to Eric the property manager!!!! If there is another person named Eric this guy had an owl tattoo on his left forearm! Moving is so stressful and I do not know if the person reading this believes in angels but he was definitely an angel that was placed in my path that today. I wasn’t even supposed to be at his location because I did a rapid rental for the location 6 mins away !!! Eric took care of me, explained everything, was super straight forward and candid and I am so ever grateful for his help and his understanding. Renting a storage unit is something I am doing for the first time and he made me feel that where I am storing my stuff was going to be safe and secure. Extra space is very lucky to have such a well rounded but also personable person on their team because I thought I was only there to rent a space for my things but Eric made sure I felt safe, secure and if I ever needed anything to just let him know! So I thank you for having him as an employee but more importantly I thank Eric for being such a wonderful and empathetic person!
If you are looking for storage, look no further. I totally recommend Extra Space Storage. They are efficient, supportive, and the facility itself is super clean and secured, which made me happy to use their services. This was my first time ever putting my things in storage. The setup process was seamless. I was well informed about the insurance and the monthly payments. The pricing is also very fair and affordable. The Staff has extended hours, which allowed me to get off work and be able to make it to my appointment. I was pleased with the entire renting experience and I fully trust their services. Shoutouts to the staff for being so friendly and welcoming as well.
Extra Space Storage is awesome! We were greeted by Yesenia who walked us through the whole process of acquiring a storage space. She was friendly and professional. The place is clean, looks brand new and was easy to get to. I’m really glad we decided to come here and recommend it to everyone.
Thank you so much to Yesenia at the front desk who completely saved a really difficult day for me... She was so kind and helpful. I got there late and was moving by myself and she was so accommodating and really made a difference... I’m so appreciative for her! She really went above and beyond in every way with the service that she provided.The storage location is easily accessible and secure.
Yesenia is amazing! She was so helpful and kind. Her knowledge of the spaces and getting you the best she can just adds to the experience.The units are clean, well kept, and pretty reasonably priced. I had a wonderful first time experience and highly recommend giving this location a go.
Yesenia and Joy are amazing to work with. It is always a pleasant experience and their customer service is top notch. I recently moved out of one of my units and the move out process was seamless. The facilities are always kept clean and the temperature in the units is always nice and controlled. Highly recommend this place for your storage needs.
I had a wonderful experience while signing up for a storage unit today! The manager Yessina was extremely kind, thorough, and helpful during the entire process. She explained everything in a way that made everything so clear and she was very patient with me as I was understanding how everything works. She even helped me unload my items into my storage unit, such a sweet person! I felt very well taken care of and it was an overall enjoyable experience! 10/10 highly recommend!
The staff is amazing!!! I am going through the worst time of my life right now and Yesenia was so empathetic towards me. Then when I came in to store my belongings, Zana stayed after late for me and went out of her way to help me to store my things. I broke down because I didnt think I would be able to get my things stored in time. They both helped me so much every time I came in and helped make a really hard time better. So glad I chose extraspace.Thank you ladies,Amanda
As I walked in the store the team was very helpfulMargaret, Eric, Christine were very welcoming,They offered me all the packages and were able to help me draw my package and it was to my needs. I appreciated the work and effort yesenia was able to put on my case. Superb job thank you!!
Came in about 2 weeks ago to get some information about the storage units. I was greeted by Zana she was so helpful and so patient with me. She answered all my questions and went above and beyond. I ended up renting a storage unit and quite frankly it was all the great service from Zana that made it a no brainer to choose extra space storage.
Yesenia and the team at 976 Cypress were so helpful & so kind. I immediately felt welcomed as a new tenant and when I mixed up my rental they set me up with a new space in no time (and answered all my annoying questions, hah).They are a sweet bunch that really took my situation into full consideration and have set me up with the best possible unit/rate. The building is also super clean, I highly recommend.
My experience with extra space storage on cypress has been phenomenal. Customer service was whole heartedly top notch. Staff is always smiling and very helpful. Through the pandemic I was late with my payments a few times due to changes at work and they worked with me and waived any late fees on several occasions. The place is kept clean and odorless. My belongings were there about a year, no bugs, no stains. It was an absolute pleasure doing business. Thank you! For those searching for a storage unit this is the one, however I believe every six months or so the rate is raised on your unit. So be mindful and ask questions about the percent and how often is is raised. My unit would have been going from 120 to 207.
I LOVE THESE PEOPLE!!!! Eric is absolutely amazing!! He took all of my moving stress away by making my sign up process smooth and informative! Nice soothing voice assuring nothing but the best! And Yesenia provided high quality service as well! Im telling you - these people made me cry tears of JOY!! God Bless You All!! Thank you!!!! Honored to have met you all and grateful to do business with you! Michelle
The staff we very kind and helped us in everything. They answered all our questions, and we were very satisfied with it. The place is big and the prices are really good. The spacing is very good as well, you can fit many things in on small storage room. The staff made us laugh with their jokes but they were focus on their jobs. I thank them for everything they did to make us satified! Their have also a parking zone where you can put your car in and take out your things with ease. Everything was clean and all. I would recommend people to actually come and purchase a Storage space here, you will like it!
This one goes out to Zana! Thanks a million for ALL of your help. I called to gather information and see about coming in to look at units. Not only was she courteous on the phone, but she had no issues with showing me as many units as I wanted to see. In the end I booked my unit same day. There was no hassle and no red tape out of the ordinary. Everything was straight forward and to the point. Nothing hidden. I can appreciate that with any company. There was a male (manager im guessing) I forgot his name. But he was helping with breaking down the things I didn’t understand as well. All in all! Great job. This is just from my initial encounter. Hopefully it stays this way while renting as well.
10/10 would recommend…Zana, one of the managers, was extremely helpful from start to finish. I got the exact kind of unit I was looking for, at half the price that CubeSmart and the other places wanted to charge me. Zana and the other staff were very accommodating, and great at what they do.
My experience at extra space storage cypress location was Amazing.Very Clean Every time i visit Especially the Employee Yesenia such great Customer Service Skills Very pleasant and Helpful. Need more Employees like her thank u so much Yesenia for making my visit pleasant and easy going.
Yesenia made this experience such a breeze! She explained our options to us, got us something close to the elevator and every time we stop by, she’s always smiling and very accommodating. She even insisted we walk into an elevator that she just freshly mopped, even though she’d have to do it again when get got out. Super friendly and responsible person!
Great security, very clean and has a nice size parking lot. The team are so kind and helpful.Special thanks to Yesenia. She is amazing. Pleasant and very helpful. She made my process from the beginning to the end very easy and comfortable for me. She is a sweet heart. Thank you!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-24Ill start by saying the staff goes above & beyond. The facility is clean & the staff is always willing to answer any questions. Great managing skills. Yesenia helped me feel at peace with my belongings during a stressful move. She explained the process and fees thoroughly. She was very friendly and helpful. I never use a storage units before but I felt compelled to write a review because of her great service and attention to detail. Am happy to recommend extra space storage cause of Yesenia !
Review №2
2022-01-06Honestly, my partner and I are first time storage users. I was so happy to have stopped by this location of Extra Space Storage. The facility was great in its entirety, but what really brings this review to 5 stars is the staff and their customer service. Both Oscar and Zana were wonderful to interact with and were both fully transparent helpful throughout the whole process. My unit is exactly what I needed and I’m happy with my decision. Relieved to put away some items that take up much needed space.
Review №3
2022-06-30I was greeted immediately by Mr. Munoz who thoroughly walked me through the entire process. I explained it was my first experience with a storage facility and he took the time to explain everything from accessibility with the inclusion of the security of my items. His knowledge regarding what I could expect made me feel secure and so I felt very confident with my decision. Mr. Munoz provided all details and was very considerate while explaining a promotional package versus ongoing services so there would be zero surprises. I am overall very satisfied with his guidance and will refer family and friends to this facility. In his polite way, even helped me wrap the packing items he helped me purchase for long walk back home.Thank you kindlyjOann E.
Review №4
2022-06-18Absolutely love the service here! Everyone on the team is extremely kind and patient, and very clear in explaining the pricing and services available. A very special shout-out to Carmen who advised us on our space. The facility is always clean, well lit and it’s never too hard to get your hands on equipment like hand carts. I feel very secure storing our items here.
Review №5
2022-05-17Yesenia was an absolute pleasure. From start to finish she was the most accommodating and beyond helpful. Her outstanding personality and exceptional costumer service alone will have me recommending this Extra Space location to friends. With moving and everything I was so stressed about getting the storage unit secured, Yesenia’s energy took all the stress out of this for me. She’s a major asset to the people coming here.
Review №6
2022-05-18I stopped by to ask a few questions and I was treated with the best customer service I have experienced since being in New York. Nathanial was not only kind and considerate, he was knowledgeable and capable. He was very busy, but he handled each customer with patients while acknowledging those who were waiting. I had no intentions to rent a unit that day because I wanted to do more research on other storage facilities in the area, but I couldn’t deny Nathanials excellent customer service and I leased on the spot.
Review №7
2022-02-26I had an unexpected flood and had to get my stuff from our basement into storage. I called to get more information on which size would be best since it wasn’t too much stuff. From the time I called to the time we checked in at the office every single person was beyond kind, sincere, friendly, and helpful. I have used storage units before and people are nice but it’s just a business transaction no real empathy or emotion. Everyone spoke to us like family! I am truly impressed by how kind and yet professional they present themselves. This company is truly a gem in these hard times we are all living in! ❤️
Review №8
2022-07-03So glad we rented through this location - Carissa was very thorough and informative. She answered all our questions and made sure all of our bases are covered, as well as being very informative about pricing. My experience made me feel that our move will be very efficient and our belongings will be safe.
Review №9
2022-03-19I recently downsized my belongings in my storage unit. This made it easier for me to relocate the items to a place closer to my home. After researching prices and locations in the area, I decided on Extra Space Storage on Cypress Ave. in Queens. First big plus is the parking lot !! Lots of room to get in and out of the building. The garage is also great, if you have to unload or load in bad weather. The staff was very helpful with my questions and always friendly. The other plus for me, is that the location is kept clean. I dont have anything negative to say at all, but, extended hours are always a plus in NYC. Maybe a vending machine with drinks or snacks would be good, if people are involved in a more involved move. Music always makes for a better experience. Perhaps satellite radio or other programmed music. For the prices, location and staff, I highly recommend this Extra Space location.
Review №10
2022-05-04Eric Munoz is by far the most helpful employee I have ever encountered. At my lowest he was there to assist and direct, because I was truly mind fogged and lost.With no time to spare and no place to go for my stuff he was truly a heaven sent! His customer service and personality is truly impeccable and unmatched!!!!!