Wheelchair-accessible entrance
Yes
Extra Space Storage in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-571-9746
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (143)
We rented here without any issues for a few months. We moved out at the end of our term and gave them 1 week verbal notice but since we were unable to come in during their office hours to sign off due to work and school obligations, they wrote us off for another month plus fees despite the fact that we did give notice and left the unit open and empty. The rep Nick acted as if he did me a favor because he didnt send me to auction... Huh. The unit was empty and you acknowledged you were informed it was being vacated. There are lots of storage facilities within the same area and I would recommend trying those before coming here. This is a shady operation taking advantage of an opportunity to charge for services not rendered.
Extra Space Storage is an excellent storage facility. It’s very clean, well managed and professional staff. Shout out to John who is always extremely helpful and attentive to his customers needs. I highly recommend this location.
Highly Recommend Extra Space Storage! I think their prices are great compared to the others near by! Josh and David at the front desk are not only accommodating to your needs but are wonderful to work with.
The most fast, friendly, professional service that I have ever received. They answered all my questions and had me set up in my unit in practically no time at all. Best rates and promotional offers !! Highly recommended!!
David was so helpful and knowledgeable. When moving he was a godsend got in and out in less than 30 minutes. 100% recommend.
Mr David was the best....He helped us pick the right unit...Even assisted us with moving process..Hands down the best Manager ever....I really appreciate Mr Davids going out of his way to make the process easy.
My experience was a great one. I lost my key and they were very good about helping me out. I would recommend this place for sure!!
Dave and John were very helpful. The customer service here is always 5 stars. Highly recommend!
Josh and David were extremely helpful and polite, very courteous and very patient on showing me different units,, this place is a must..
John helped me with my unit rental. He was attentive and kind. Great experience
David and Josh were extremely helpful with both of our units. They got us in right away and helped us with everything we needed!!
The staff at this storage unit are super friendly. Getting in and out is not too difficult. Definitely recommend this located if you live near by.
Major flooding problem at this life storage location and management and the owners are aware of the problem yet continue to rent out units. The entire contents of my home was damaged during a flood, they moved whatever I could salvage to a different unit and that unit flooded. Good luck getting a refund or reimbursement, stay far away from this place.
I want to thank John for being extremely helpful and patient while showing us options Made downsizing my storage unit a breeze!
Absolutely fantastic customer engagement and service. Felt a very personal touch with the process.
Just rented a unit, it was very smooth. Good people, clean environment. An excellent place to rent storage from.
Great spot. Great people, always checking to make sure the clients are good. Im very satisfied with their service.
Great customer service. Josh made sure that I got the unit that I wanted and at a excellent and affordable price.
Working with John, dave, and Josh is always a pleasure. If I could give them 10 stars I would.
Josh and David were wonderful. Easy and quick experience
They have the best offer for a controlled climate storage. David was very thorough and accommodating!
David was amazing! In and out in 20 minutes. Answered all my questions.
They were very helpful, efficient & extremely nice.The place is very clean. Nice facility.Decent pricing. Good deal especially the first 3 months. Would definitely recommend this place.
David and Josh were extremely helpful and knowledgeable. I highly recommend this location.
I have rented storage units in the past elsewhere and I never had an experience like this. Life Storage on Arthur Kill Road is spotless, a brand new building and with plenty of carts for moving boxes. Everything has been thought of. Nick and Brian are friendly and truly helpful. Between the cameras and employees that care I feel very secure about leaving my valuables there. Everything about this place is a good experience and convenience. And honestly this is the first climate controlled storage facility where I actually felt it cool and comfortable inside. Five stars for this place!
John helped me today and he is the best. Super thankful he is here.
Top of the line customer service. Highly recommend this storage facility to everyone.
So helpful! They were so friendly and the process was beyond easy. The place is clean! N the hours are great!
Quick, easy, and informative start up. Office staff was pleasant and polite and the whole place was very neat and clean.
Perfect spot for storage, staff is great, plenty of different sized spaces and most important, affordable. Access is very easy.
Excellent facility, professional,kind courteous staff. Great experience
Maria was great to deal with, very friendly and personable. Quick and easy process.
Josh was super helpful and patient. Had a great experience 😊
Very easy to set up and I got everything in quickly when I had to move. It was all ready for me after I reserved it.
Mike was very helpful and willing to show me any of the storage units I was interested in, he even helped me move a few things. Great customer service over all and a very chill atmosphere , 10/10 recommend storing here
Maria was fantastic!!! She provided amazing service and addressed any and all concerns. I’m very happy at this location all because of Maria
Thank you for a consistently great experience for my storing needs. It’s a pleasure to see a clean facility and always have a cart available. When I come in to pay my bill, I am always greeted by a friendly staff member Rob who makes the experience that much better. I highly recommend life storage, great location and great prices.
Nick was extremely professional and so helpful, explained everything & made our experience as easy as possible. Clean environment! Highly recommend
John set me up with my unit. He was great!
Maria was the best and helped me with my concerns and I’m supremely comfortable at the this place and I’m happy with the service thanku so much
This place is very helpful with all your needs. The front end employee who help me Nicholas quagliato was helpful with all my question and help me pick the right unit for the amount of stuff. I would store my stuff here in the future for sure.
Maria is the best ever saved me from my stuff getting sold appreciate her to the fullest
John, Dave, and Josh always provide great customer service
Josh was great and helpful David also was helpful in rental of unit thanks guys
Nicholas and Maria are very professional and a pleasure to deal with. I highly recommend anyone to use this facility
Manager called me and explained everything, was detailed and most of all FRIENDLY! Hard to find all of that these days!
David and staff were always very helpful.
David was very helpful in assisting me with my boxes.
Very easy rental experience and very helpful staff!
Super clean, great service, all the carts work and have brakes! Best ventilation I’ve ever encountered in a storage facility. It’s clear that there is a strong commitment here to doing things the right way.
Love Maria! She was so incredibly helpful and sweet.
I was moving into a smaller space and needed somewhere to store my belongings. After searching facilities I stumbled on Life Storage Staten Island. Jennifer was the representative that helped me from day one. She was super accommodating and helped me chose the proper unit for my needs. The day I was moving, I came into the facility and Jennifer walked me through all the details and answered any and all questions I had. She was extremely helpful and professional. I will definitely recommend this location and have them ask for her. Overall, outstanding experience!
Very obliging and helpful ....very clean...easily accessible.
Brian was super helpful and any associates I spoke to over the phone prior to coming in were knowledgeable and did their best to answer any and all of my questions. This was the easiest experience and I’m happy we chose Life Storage!
David was helpful and very nice clean site
The experience of moving isn’t easy. We are using Life Storage to store our belongings. It’s a new facility, I found it very nice, clean and temperature cool. Albert helped us, he was very knowledgeable and he made us feel that our storage will be safe. We made the right choice.
This is an excellent storage unit establishment! Very user friendly. The staff is very helpful and kind. Nick is always on point and very kind, knowledgeable, and helpful!!
Site is very clean and the staff very helpful thank you
Great location, clean and new. I want to thank Jennifer who works there for her friendly service. She made getting my first storage unit a fun and easy process and I am very grateful for all her help.
Nice facility. Clean and friendly staff
Fast and quick rental and great service.
This branch is well kept and super clean. The office smelled sooo good . The associate Nashae who helped us, was very informative, with the policy, storage sizes, & moving supplies. She also gave us a walk through to get us familiar with the space, which was nice.
Nick was amazing / wouldn’t have been able to make our move without him! He was really terrific, and made everything flow. Thanks Nick!
Jay did a great job taking care of our storage needs today. His customer service was great! Highly recommended.
Basically great experience. Easy, fast, friendly.
I came by because my wife and I were patiently waiting for this location to open up. We watched it get built! They are finally open, I was greeted by NaShae and Albert. They were very welcoming and the office smelt amazing!!!! We came in to see a few space sizes and pricing which they are great prices! We will be storing here when our contract is up at another storage facility! We will be spreading the word that you guys are now open! Thanks NaShae and Albert ☺️
Maria was very friendly and excellent to deal with.
I worked with Nashay (spelling?) Johnson. She was an absolute pleasure, took the time to explain everything I need to know and showed me around the facility as well. The unit and the grounds are very clean and well kept.
David was very helpful clean site
The place was clean, Nick at the front desk was courteous and friendly. The prices were reasonable for a rental space.
Nicholas was helpful and very accommodating. I would recommend this place for anyone looking for affordable storage!
Great place for storage. Manager Nick is pleasant and extremely helpful. Highly recommended!
Nick was very helpful and informative. Great experience here!
Top service and amazing people. Helped me find the perfect storage unit for my needs!!!
Josh is very professional and easy going
NaShae and Albert’s service is absolutely exceptional! Office smells so good and the building is nice and clean! Me and my wife will be long term customers here 😄
Great customer service with Josh!
Dave, Josh, and John are always helpful
David was amazing and very helpful
John and David were great
Rosalinda Pickering’s experience at life storage. Jenn and steph took care of matters and if I should ever need this type of business most definitely would use Life Storage again. Immaculate, and professional in every sense of the word !!!!! 10/9/2020I needed to go and get a bigger unit this time I met NashE. All I can add to this review you have prossionals don’t lose them. She accommodated as needed. These women should get nice bonuses for their work. 10/10/2020
Very helpful in getting me setup quick with a space
Staff is professional, courteous & knowledgeable.
Super Clean. Great Prices. Great Service. Best Storage on the Island by far!
Great place clean staff very helpful
Life Storage - Staten Island22 Zebra Pl, Staten Island, NYLife storage should be proud of the employees that are working for them especially Jennifer she help me out a lot very intelligent cheerful polite Jennifer really puts her mind to her job she takes the time out to help with any questions you need know.
Nick was awesome. Very nice and polite. Explained everything to me and was very knowledgeable.
David and Joshua is great .
David was an amazing help!
Fast and a pleasure to work with
Brian was super helpful and the overall experience was very pleasant!
Very great people, very quick and easy process, would recommend this place to anyone
David wasPatient and professional
I had an absolute pleasant experience!Thank you Brian and Nick!!!
Thanks Nashae and Jen for the excellent customer service. Very friendly and quick. I was in an out. Thanks again - Nicole
The store manager NaShae welcomed my wife and I with open arms! Great location, great service, and much more.
Excellent service and excellent employees. They go above & beyond for you.
Love this place! Extremely clean and their customer service is the best
Great service, affordable prices, 10/10
Very clean and secure place to storage items .
Great service and was quick and easy filling out paperwork! Thank you!
Great place to store your belongings, very nice clean climate control facility. My kind of place to keep my valuables.
Best company to keep storage nice people always make you feel welcome and always polite
David was so helpful
Super clean location lovely store thank you NaShae for getting me the perfect size to fit all my household goods
David and team was great
Very helpful and courteous
Very easy to deal with
Jennifer and Stephanie did a grate job . Very professional.Thank you for your service.
Very clean, well lit and has a friendly staff
Thank you so much Nick you were very helpful and thoughtful.
Great service highly recommend life storage
Place is over priced and very inconvenient and expensive with thier late fees taxes and insurance and everything else a find better place they are all over
David was great
If the dealing with Nick assistant manager it doesnt get any better than this
Great location, great deals on boxes! fantastic customer service!
Great people clean facility
Great experience very accommodating
Very good very professional everything
Great guys awesome service
Great place for storageReasonable prices
Excellent customer service!
John is the man
Albert was a lot of help !!! Excellent service
Great storage and price
Hood value
Cool staff
Very friendly and helpful
Snow detail two trips
Thanks to Josh and the team I was able to resolve an issue I was having with the unit. Josh was a breath of fresh air to deal with I am highly satisfied. Thank you extra space storage.
Dave and Josh where great
Awesome customer service ... David and Josh at the front desk were extremely helpful. Held my package for weeks
Extra space is great theyre polite courteous and always help me out anytime
Total reviews rating 4.9
143 Reviews for Extra Space Storage 2023:
Review №1
2022-08-16I have a great experience. The while team was wonderful especially the manager David. He was extremely helpful. Great customer service skill. I’m using this storage for my small business. I literally went there at 4pm and within 10 minutes i had the access to my storage.Thanks David for your help.
Review №2
2022-05-23Ive been to a lot of storage facilities, and dealt with a lot of employees who I were not too happy with. However this was definitely the most pleasant experience I have ever had. Many storage facilities try to sneak in extra fees etc, and are not very helpful. But the representative they had today Joshua Rojas was very informative and forthcoming helping me with all my needs. I thought he was a manager because he was so familiar with all aspects of our experience. Please hire more employees like him and you will have us as well as many others as lifelong customers.
Review №3
2022-08-08John was amazing! He had to call me back with a prorate amount n it was the fastest call back I’ve ever had from a company. The place is clean and accessing storage is very easy. Staff has always been great n very helpful. So happy I picked them to keep my belongings safe.
Review №4
2022-07-18Dave at the front desk was informative and helpful. The facilities were clean and very orderly. The price ranges naturally reflected the size of the space needed with discounts for upper floors compared to the main floor. I was looking for a very small space for about $20- $30 dollars per month that I intend to use for a years time and found it. It was reasonable and conveniently located. I would recommend this place to a friend.
Review №5
2022-05-23An employee at extra space storage named Josh Rojas was the most helpful employee. Not only did he provide a great customer experience, he also went the extra mile for us. Having been to many storage facilities, this one is by far the greatest that I have ever utilized. 10/10 recommend!
Review №6
2022-05-14David and Josh were very helpful with finding me a storage unit. They made the process quick and easy. Extra Space Storage is clean and easily accessible and I am glad I chose them for my storage needs. Great space and extremely great staff !
Review №7
2022-08-01We had a wonderful experience at Extra Space Storage. The 3 gentlemen here were very helpful, respectful and courteous!!! Would highly recommend this storage place!! David ,Josh and John were wonderful. Will definitely use this storage place in the future. Thank you All for a wonderful experience!! 🤍
Review №8
2022-08-01Super smooth Process. John was super helpful and friendly which made me feel confident in my decision of keeping my belongings at this facility. The location is clean and convenient. Elevator, climate controlled and currently 1 month free. No complaints!
Review №9
2022-07-17There is no better storage company than Extra Space Storage! I have used them for years and will continue to do so. I was extremely happy when I found out they were taking over the former, Life storage place here on SI, and immediately went to them for a new unit I needed for my business. The office folks there are impeccable, Josh and David are beyond helpful and courteous, both true assets and a joy to interact with. I highly, highly recommend using them for every ounce of your storage needs
Review №10
2022-07-30Amazing experience. Showed me around the building and different units that might work for me. After the process was complete they showed me how to operate the elevator and codes and brought me to my unit. Everyone was very nice and respectful I would definitely recommend storing your belongings here.