Wheelchair-accessible entrance
Yes
Extra Space Storage in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-829-2688
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
Extra Space Storage in other cities:
Comments (199)
Peta-Gay Connell was the best sales representative. She was polite and informed me of all the necessary information I needed to know regarding pricing and assured me that my belongings were in good hands with Extra Space!!!!!
PETA-gay, made this storage process so easy and convenient and she even helped me with setting the lock. Very sweet and friendly. Highly recommend
I had a wonderful and seamless experience with Peta-Gay. I was able to finish my move in with the help of her. She was very kind and patient with me. I will highly recommend this location.
Azha and Peta-Gay were so nice and explained all the process to me. Made the whole move so easy for me! So lucky to work with such kind people during a stressful move!!!
Peta-Gay was an awesome help. Made the process easy and shes very kind and friendly. She welcomed me at the location with a very warm and upbeat welcome. Stay awesome Peta-Gay.
Peta-Gay awesome very professional and know her job very well. Great personality she was very helpful.
AzhaHer customer service was impeccable. Very nice young lady, knowledgeable and patient.
Needed a space at the storage facility and Azha took care of me from start to finish. I’m totally satisfied
Yes, this is a nice and clean facility but they fail to inform you that their prices increase every couple of months by nearly $100! Almost a year in and We are already paying double!! Will be seeking other options soon. This is ridiculous!
Ashley was an amazing asset to my move in. She was kind, courteous, professional and funny. I feel confident knowing she’s helping manage the unit I keep my business assets in.
Chris and Petagay absolutely amazing !!! Super helpful with transferring my unit. They made my process so much easier. Recommend this location to Anyone who is looking to rent a storage unit
Don’t communicate well the supervisor is sometimes very rude and don’t let you know about your rent increase there’s a new store employee and shees so sweet 🥲
I went to this location the other day and spoke to Linda she was very informative and knowledgeable regarding the different units and sizes was very pleased with her thank again Linda 👍🏻
PETA-gay Was very professional and awesome customer service I really recommend you to come so extra space storage in Zerega Avenue she’s the best
Ive been a long time customer and met with Linda today for the first time she was very attentive and sweet what a great new addition to this location
A good experience, Justin was very helpful and didn’t mind me asking questions
I had a wonderful and seamless experience with the help of Peta-Gay. I was able to finish setting up my move in quickly without her missing any of the details that were important for me to know. I highly recommend this location.
Andrea was so polite and very knowledgeable in helping me choose the right size storage unit. I was totally impressed with her customer service. She thoroughly explained everything and made me very comfortable in making the right decision. Thank you
I was helped by Linda she was so nice and helpful Im glad I dealt with her will definitely recommend!
Linda is so nice and helpful I came in to buy some boxes and she was cheerful and gave me good ideas about packing up my stuff
Linda Andrea and Pera gay were so nice and helpful to me and my family will recommend to everyone
I have been storing my things here for a while now and I never have any issues. All my stuff if safe and I sleep well at night knowing everything is good. The staff is very friendly and helpful. I had a couple issues and Justin really put my mind at ease and helped me figure everything out. Thank you guys!
The staff were super helpful and friendly. I rented a 10x10 for my 2 bedroom apartment and the unit is spacious. It also goes up pretty high so Im able to take our sectional apart and tilt the couch upward. I was expecting a better rate but should have reserved it online for the promotion. Will be renting for at least 6 months if not longer so Im hoping all goes well. Insurance is not included in the charge of the rental, so its an extra $47 (for up to 10k of possible damages). There is also a 1 time fee and charge for lock/key. They also said something about the rates can go up and down per month. So its not a locked in price each month. They have set hours so you cant just come late night and everyone has a code to enter.
Azha was very helpful and nice. Very clean place and welcoming
Andrea and Aza (my apologies if I spelled that wrong) are amazing, extremely helpful. Thank you!
PEta-gay was amazing, and she got me the perfect storage unit
Both Andrea and Petagay were very helpful polite and professional. It was an easy, stress free pleasurable experience!!!I would give them 10 stars if I could!!
The woman that work there are awesome always provide great customer service thanks again
Linda was very helpful. She went above and beyond to help me out.
Justin is kind and very patient the place is clean and staff is very professional thank u extra space
When I first arrived to the storage facility, I didnt think much of the experience. Just pay your fee, grab a key and get your space. Thats it. However, that was not the case with this particular location. Pete-Gay was an amazing person to speak with about seeing the storage spaces, going through different sizes and seeing the insides to view which would be best for me. I would highly recommend coming here for great customer service, and even though most of the good spaces are taken, you could just ask to check around and theyd be happy to find one just for you.
Had the pleasure to deal with Christian, very humbly and helpful. I wish three were more people like him. Great expierence! 5 years ago it was great. Note i cant say the same. Thet dont know their ear from their nose. They are quick to call you to make a payment, but when you try to ask then about their rates going up & possibly being a mistake they forget who you are. Their prices go up every 3-6 months. I do not recommend this this storage location. If Christian was back it maybe a better place. They do not give you any grace period whats so ever then charged you 40 for begin a day late. Sorry but my 5 stars have gone done tio half. Cant even give them a 1. Dont like to give bad reviews, but they really are about the money not the experience or quality. I know many clients who steer very unsatisfied. Hope they get better. Has to leave to storage spot due to the unprofessionalism.
I signed up online but had someone call me to make sure I understood the next steps and how to reach them. When I arrived at the storage facility for the first time, a really nice, friendly rep named Petagaye helped me get settled in and showed me how to access my unity and where it was.
Linda was great she was very nice and attentive she answered all my questions thanks again
Andrea is very polite and I need directions uses of the bathroom.
Andrea Linda and Christina were great thank u so much ladies
I have unit at Edson and need to use the bathroom and staff is so nice.
Great customer service and clean storage units.
Amazing customer service by christina! i would definitely refer a friend.
Linda was great she helped me and answered all my questions
Came to the facility to get a unit and I was greeted by Peta-gay. Her service was very professional and helpful. I would definitely recommend this site to anyone because of her.
First time renting storage space and Assistant manager, Peta-Gay Connell was fantastic. She helped me from the moment I arrived showed me what to do , showed me the space, as a senior citizen, she was so patient , thank you so much.
My experience was great. Andrea was wonderful. I was there only to inquire and see the space. But ended up renting. Thank you for breaking down the information and help.
Ive been looking for a space for some time. I got lucky extra space had what I was looking for. Very easy to reserve over the phone. Ive communicated with representatives at the location on prior occasions, everyone was very polite. Andrea comes to mind, I spoke with another manager at the location and ultimately reserved with Gilbert. Very patient, clear and commutative. I have to say Im happy overall. The space is exactly what I needed. I would recommend extra space storage to anyone looking for storage space.Its been almost a year with Extra Space Storage. Everyone has been very nice to me, especially Ms. Pita-Gay, she is the best.
This ladies are awesome and very happy people we need people like that
Thalia and Andrea gave us great service. They answered all our questions and were very courteous to us. We got a nice sized unit.
Fantastic in-person customer service. Thalia is lovely and theyre lucky to have her!
Units nice and clean, amazing costumer service from Peta-Gay Connell,thank you for the help.
Andrea was exceptional! She was helpful, understanding, and extremely welcoming. I cannot thank her enough Im so happy with the service I received.
PETA-gay customer service was great and I love the energy at the site.thank you so much
This place is always so pleasant... Phenomenal service from a phenomenal staff! Always professional!
Christina’s the best! Always a good experience when she’s around!
Andrea showed my wife and I one of the units, and then showed us a climate controlled unit. Answered our questions and eased any worries that we may have had. She is amazing and very helpful. I would recommend them to anyone. Proud customer
Great team! Chris is the best! Thanks for everything
While I havent personally met Andrea, Manager nor Malik, Assistant manager,They have been a pleasure to work with and I am looking forward to meeting them. Theyve made what couldve been a difficult trip up from Florida a pleasurable one.Thank you folks and I will see you soon.
PETA- GAY at the Zerega site in the Bronx was amazing, she helped me get the right storage space, she was patient, friendly, and very polite…it was a pleasure doing business with her… highly recommended…..
Words cannot express how happy we are with Jay! His knowledge was so valuable for us. He was honest, sincere, and fair. Additionally, Andrea and Margo were great with our son! We are looking forward to furthering our business here! Thanks again Jay!
Ms. Christina was very courteous and helping with our first move !!! Thanks extra space !!!
I went there with lots of questions and left there with the perfect storage unit. Margo took us around and showed us a few different rooms so we could figure out the size we needed. She answered all of our questions and was soo helpful. She was friendly, patient, and provided great service. Im super happy with my experience so far. Thank you, Margo!
The staff Andrea and PETA Gay are great.
Extra space is very clean i like this facility . Thank you Justin for all your help
Update 10/2/2020Andrea called today and gave me a better explanation of how they work, Im happy this location takes the time out to make sure there customers are Happy with there unit and see if they can find a way to help if your not. The size unit I have is worth 205$ a month with insurance 216$ and it large and spacious for all our belongings. So I recommend this location you wont regret it they will work with you.First post in 2018I love the workers there kind and helpful. But Ive been with them for over a year and there prices keep going up every 6 months. I started at $150 and now paying $210 its insane. They need to value there long time customers better in corporate and stop being so greedy.
The customer service is fantastic. Christina is amazing.
Extra Space met my needs effectively and beyond my expectations. After construction started unexpectedly on my terrace, I needed to rearrange things in my apartment fast. I reserved what seemed a good fit on line and they reached me by phone as promised. Andrea was professional, courteous and helpful as she explained my options and painlessly led me through the process. When I arrived to move in everything went just as she explained. The facility was safe and secure with good social distancing practiced in respect to Covid 19. I was even able to quickly run home to get a lock as she processed my info. Ive been back a few times and it remains an A+ experience so far.
Chris & Andrea are great. Bathroom clean!
Went today to rent a storage unit. Staff was so friendly and professional. Petagay helped me, she was such a sweetheart, thanks.
Thank u cristina for going above and beyond to making sure i was helped and all the info was understood
I am very thankful for Gilbert. At the peak of him about to close he let me move my things in and rent out the space. Great service and amazing person Gil really helped me to the max. Ever need storage definitely go to Gil.
Great staff, especially jay. I came in to inquire for a unit and he was so welcoming. For me, he stood out the most by taking his time to make sure I had all the information I needed when picking out a unit. Even tho I didnt get a unite I was extremely satisfied with the customer service at Extra Space Storage. Will surely recommend this storage company to everyone I know. Thank you kindly, guys!!!
Jay Santiago was extremely helpful when i spoke with him on the phone. I was extremely stressed out and unsure how much this was going to cost me and if i could even afford a unit. He walked me through every step and made sure to leave no question unanswered. I would definitely recommend all family and friends to him because he’s very knowledgeable and shows genuine interest. Thanks Jay your the best.
My experience was great ,Thalia Gomez gave me a walk around of 2 storage space I was interested in renting and she gave me some advice to make my decision easier on which storage space will suit me.
Andrea and Jenny are very helpful. Thanks so much.
Jay was great. I had thought about getting a storage unit last and year and met Jay and he took his time out to give me some options. I didn’t take the unit that day but came back because of the great hospitality I received from Jay. Extra Space on Zerega Ave you have a great guy running your facility
Petagay was very helpful and a quick worker
Beware of this storage. Look like Most of the reviews write by their own peoples. They will give you something is really bad on the front desk. But they will show you different things online. Starting after 2 months they will send you letter for price increase every 3 months. Im about to ripped of by this company. Leaving them. Thank
Andrea was amazing!!!! First time Ive ever seen a manager go above and beyond to assist a customer, saw her calling at least 10 people trying to find a solution for me. Appreciate the hard work to making my life easier,
When we had logistics issues for our Bronx territory Andrea F was on it and had the perfect solution for us. As a commercial company good, knowledgeable and fast service is important. She was knowledgeable, attentive and caring about our business. I highly recommend.
Cristina greeted me at the desk and she helped me find a convenient unit. She was very helpful.
So I finally decided on getting a storage unit after thinking about it for so much and I’m glad I chose this location! The assistant store manager Jay Santiago was super helpful and informative! He broke everything down for us and thanks to him, my decision was a quick one! Can’t wait to start storing! Thanks Jay!
Jay was awesome!! Go see him for your needs. He was professional & informative. He took initiative in servicing us despite the current pandemic. He was here for us & did all we needed. We are so grateful for his help!
Very pleasant and helpful with my transition.
The staff at Extra Space is phenomenal! While this being my first experience with using a storage facility, i should say it was by far the best service-oriented experience Ive had. I should say that the facility is okay, but the customer service, is by far the best I have received in a long time! I initially spoke to Andrea over the phone, she was very helpful, insightful and patien, in regards to walking me through the process of renting a unit. When i came into the facility i was helped by Tabitha who was diligently helping me along the way and took time out to answer all of my questions (I can get a bit annoying) she was extremely patient and such an insightful person. Both of the ladies working there treated me with the upmost respect (Ive never been called sir so many times) and patience. The customer service alone gets this place 5 stars, they are the nicest, most professional and patient people Ive had the pleasure of working with and will not take my business anywhere else.
During the process of reserving a unit, Andrea the store Manager was very professional and attentive to my needs and concerns which was very much appreciated. Unfortunately I had to cancel the reservation but Jay the assistant store Manager was also courteous and professional over the phone.
Linda was a big help, great experience.
It has been a great experience so far. The facility is clean and organized, and the customer service has been excellent. Thank you, Andrea, for making the process so smooth and simple. Really, we appreciate it.
Thalia was great and professional ahe got me in the right unit and was very friendly
Andrea was extremely helpful! In a time of need she provided all the necessary information that was needed to ensure me that Extra Space was a good fit for my personal belongings that I value very much. Thank you again Andrea!
Petagay, Andrea, and Malik were very professional when dealing with me and took the time to help me with selecting the unit that best fits me despite it being limited capacity. They also provided me with needed accessories such as mattress covers and lock for unit which I needed.
An employee by the name of Gilbert was super helpful, knowledgeable and kind!Got my unit the same day that I showed up!Super clean and security is great.Prices are greater!
They treated me great, The worker was excellent and Services was really good so far.
Linda was awesome great service.
The staff at this facility are very helpful, ESPECIALLY Jay!Jay really went above and beyond to assist us, and answered all of the questions we had. He was so very helpful. I truly appreciate GREAT customer service!
I came into extra Space to get a storage unit and the Representative was amazing. He explained the differences and had a great attitude. I can really appreciate good people and great service. Thanks Christian for a great transaction and experience ⭐️⭐️⭐️⭐️⭐️ !!!!!
Petagay was very nice and let me know everything I needed to know about storing my personal items.
Very polite and professional staff. Palma was so very welcoming and friendly! She was such a great help and found the perfect sized storage unit for my furniture. She was sweet and kind which definitely helped me feel comfortable with the company.
This storage facility is awesome, Ive had an account with this company since 2014, they are very helpful. They aways put the customer first. I highly recommend this storage site if you want a worried free experience, and want your property taken care of by professionals. Christian( one of there workers)will even give you a courtesy call on the status of your account.
Gilbert was friendly & helped me find a unit meeting my needs. He was courteous & professional , I would return to rent storage space when needed and refer this facility!!! -Happy Customer
One of the best experiences everI recommend this place to anyoneMalik D. Palmer was excellent on answering all my questions. I have rented a storage there and would tell other to please do so.The location I went to is945 Zerega AveBronx, NY
My husband and I visited Extra Space on 7/22/20 to inquire of a storage unit. We were greeted by Margo who was polite and welcoming. That helped a lot because we were under a lot of added stress due to a fire caused by another tenant that resulted in our apartment being uninhabitable.Margo was knowledgeable and patiently allowed us to view a few units that would best serve our needs. We reserved a unit that day and Margo carefully explained the breakdown of the agreement. Extra SPACE has a STAR on their hands and it’s my pleasure to acknowledge that.Thank you 🙏🏾
Andrea is a very capable and amazing representative for your company! She helped me out in a great way. Helped me to get the perfect storage unit and saved me an amazing amount of money. An all star for sure!
The staff here just made my holidays! Thank you so much Extra Space @ Zerega!! I have been a customer here for years and have always appreciated the cleanliness of the facility as well as the professionalism of the staff, but there is truly something to be said about a business that goes above and beyond for a customer, even when its close to closing time. I came in at about 5:30 to make a payment and remove a few things from my storage unit when I accidentally dropped the keys to my car down the elevator shaft...I was HORRIFIED!! The on-site manager, Monica, immediately proceeded to call their elevator company (after calming me down from being a nervous wreck, of course) and was even sweet enough to add with a smile These things happen, dont worry. After calling her District Manager, Tom, to inform him of what was going on she let me know that unfortunately I would have to absorb the cost of the service call because the company had already made their monthly visit, a bill that could have run me anywhere from $300-$600! Honestly, it was my fault and I understood that completely but could not imagine coming up with that kind of money on the spot. Monica proceeded to talk the elevator company down to the charge of $225 and I was ready to bite the bullet when she decided to call her District Manager one more time to inform him of the situation and relay my plea of setting up a payment plan outside of my regular monthly bill so that I wouldnt be hit with it all in one shot. The storage gods must really have been with me on this one because Tom replied with a Happy Holidays!...just dont drop your keys anymore! and it was music to my ears!! I ended up not having to pay anything for retrieving my car keys thanks to the two kind, understanding, and helpful employees at this Extra Space Storage location. They will have my business for as long as I need their facility and they should have yours too!!!! - An extremely grateful customer.
Andrea as well as the other staff are very helpful and polite. Have been a customer for over thirty years
I need a unit and the staff at the location work with my budget and Storage needs. I will telling anyone who need Storage to rent with this company. Malik, Peta-Gay and Thaila was great to work with.
Andrea was very kind and helpful. She processed my account quickly and everything was neat and in order.
The staff is very responsive and informative. I would definitely recommend this facility to my family and co workers.
I was seen by Mr.Jay Santiago.Mr.Santiago was very professional,Informative, attentive.He was very informed & was able to help me greatly.I would recommend this facility.The employees are very nice and professionalThank YouDaisy ALVAREZ
I want to take this time to thank Malik for taking his time explaining certain concerns we had before renting a unit. He was very informative and helpful. Appreciate you!
Today’s experience was great! I was in a hurry to get a storage space as soon as possible. Tabitha was very fast and efficient. She showed me exactly what I needed and she got through the entire process very quick!
Great customer service! Walked in to Christian tidying up an hour and half early and he decided to welcome me and go over pricing and show me around to select a unit. You dont get that often, Ive been turned away 15 mins before open at places.
This place is fantastic. The staff is super friendly and helped accommodate my shredding company. They even supplied me some tape and kept things smooth. Tanisha espcially went above and beyond in her communications with me and my team. Excellent service.
I am a very busy individual with limited time and they were very courteous and helpful in working with me and fulfilling my storage needs . I expressed what I needed and Tabitha delivered. She was very patient, kind and provided terrific customer service.
I visited the facility on Sunday, 9-17-17 to reserve a unit. The assistant manager, Monica, was super helpful and very patient with me as I requested to see additional units to determine the size I needed. She explained all terms and conditions perfectly, and I am very happy with the unit I have reserved. Kudos to Monica for being very thorough!
The staff in this store are excellent. They really know how to provide excellent customer service...Especially, Andrea, Gilbert and Jay they provided great, great service to me and my husband. Thank you very much!!
I am not one to really write reviews but with the outstanding service received at this location I had to. I was referred to this location by my daughter who utilized their services and told me how exceptional the service was. I must admit I was very skeptical but to my surprise the service at this location exceeded my expectations. The location is clean and the staff is knowledgeable in communicating with you as well as helping you store your stuff safely with no damage. The person who assisted me name Palma went above and beyond to make this a very u stressful experience for me being that my previous storage experience with another company was not a great one. This location was remarkable in all their services and help. Truly thankful.
Great customer service , Andrea the manager was really sweet , jay assisted me with the whole process he was amazing , extremely helpful. Really appreciated all the help . Great experience .
I specially want to thank Andrea who without a problem took care of me. She showed me the building around and help figure out what was the best storage space for my needs.
Terry at Extra Space Storage was friendly, courteous and very helpful on March 13 when I first signed up. He made great suggestions and patiently showed us a variety of spaces. Today, 3/25, he was also very courteous and helpful. Keep up the good work, Terry. Also, glad you folks are renovating. I look forward to seeing what the renovation looks like. Thank you.Michelle Clarke
I Had a wonderful experience, first time I went there I met Wayne he was hey helpful took me to 2 units I was very pleased with his help, the 2nd time I went in was to move in and I met with Gus, he was awesome very help, and really got me settled in within 15 to 20 min top, I am very pleased with the way I was treated and hope all keeps going well.Thank you for everything.
Thalia was a pleasure to work with made the process quick and easy for me
Christian and Monica are superb! Monica was very thorough in every aspect. At the end of my visit I didnt have any questions because she covered every point. So glad my things are being stored here, I feel very comfortable. Will recommend to everyone.
Good people. well organized !
I dont understand that if closing time states: 7pm the staff tries to kick you out at 645pm. Claiming were closed they are false advertising there times which I as a consumer pay for. I left at 6:58 pm from storage. IF CLOSING TIME IS 645 PM PLEASE UPDATE LISTING FOR CLIENTS TO BE AWARE OF REAL FACILTIES HOURS.
Gilbert was very informative and very kind gave me a very decent price and all of my things fit in a 5x5. Would recommend this place to anyone keep up the good work.
Ive been a long time customer at Zeraga Extra Space Storage. The expertise of the staff has allowed me to be very comfortable with my belongings in storage. Moreover the friendly staff, especially Ms. Campbell, is a breath of fresh air and I enjoy coming to pay my bill. Keep up the good work.
Jay was funny and professional. We got everything done quickly and he helped us find the best unit for our needs. Definitely talk to him if you go to this location
This facility is great. They keep the location very clean and modern.The customer service is exceptional. Jay assisted us with everything we needed. He is very professional.
EXTRA SPACE STORAGE FACILITY HAVE BEENGREAT . EVERYTIME IM THERE ,I HAVE NO PROBLEM USING THIS FACILITY! WHAT I NEED IS ALWAYS AVAILABLE FOR ME ONCE I ARRIVE HERE. FANTASTIC FACILITY....!!!
Alsome ,very pleasant employee s very informative ************
Monica and Palma were very helpful on assisting me these girls were awesome. Great employee as well wonderful customer service !!! They should get a raise! I will defiantly recommend more people. Thank you!!!
This place it really clean and really easy to get in and out to get to your unit I had storage units at other locations and so far this one was the best for me customer service was excellent specially from one of the employees a special thank you to Gilbert that he was really knowledgeable and what he was talking about and trying to get me a better unit for my own convenience keep up the go work Gilbert 👍🏾👍🏾👍🏾👍🏾👍🏾
The staff there was great even though they didn’t have the unit I needed we will def use the in the future.
I would highly recommend visiting this location and especially working with Margo! She was extremely informative, helpful and insightful. She will not disappoint when coming to make a decision for your storage needs.
Thank you Margo for providing excellent service for me and my wife. Very informative and knowledgeable and making us feel welcome. The Space was perfect for our need. Thank you again!
Malik was wonderful. He is very patient, got right to the point and just the sweetest ever.
On November 27, 2019 I went into this store to ask for use of their bathroom. Praying they would let me use it...Going in I met Gilbert and asked to use the bathroom... Was pleasant and kind to point me to the bathroom. What a relief..! Thanks again Mr Gilbert...
I had a wonderful experience at the Zerega Extra Space Storage, I received excellent customer service from Palma she made my moving experience pleasant,efficient and fast. She helped me to make the best choice for my storage needs. I was very satisfied with my storage unit. Thank you Palma
Wonderful experience with both the manager & employee Adrianne and petagay. Mad my experience a memorable one.
As soon as I walked in the door Jay greeted us with a smile that literally did up the whole room he asked me what I needed what my concerns were and he told me he could accommodate me I’ve dealt with extra storage space before in the past but never did I ever bumped into a person such as Jay extra storage spaceHas a great employee I give Jay 100%
I rented out a space today. It was clean where I had rented the space. Jay Santiago did a wonderful job in explaining the various lot spaces. Highly recommend to others who would want to store items in storage facility .
I came in to inquire for a unit and the staff was so welcoming. Jay stood out because not only did he helped me but he was really informative. I would highly recommend this facility.
The employees were very helpful, informative and professional from the moment I stepped through the door. Ms. Rodriguez explained my contract, and walked me through the entire process and answered all of my questions. I would definitely use Extra Space again and would highly recommend them to others. And they have a great selection of storage space available, unlike other storage facilities.
This is the second time I am renting at this location. I am extremely satisfied with the service and hospitality. Monica, Palma and Adam are friendly and they treat you like family. I never had a problem with my previous unit. I was very happy with it.
Pete gay was amazing she did her best to accommodate me ty so much.
Amazing customer service ! Christina is the best!
Gilbert was extremely helpful and knowledgeable. He answered all questions and walk me through the facility even though it was time for him to clock out. Thanks again for your help
I went in to look at a storage unit and David helped me through the process and showed me everything about the space. Gave good advice on how to put my stuff in storage to get the most usage. He was very kind and friendly, i do appreciate his help, need more like him, thanks a bunch!
I had an exceptional experience at Extra Space Storage In Zerega whom i was professionally welcomed by the Manager Ms. Monica. Monica was as detailed as you can get and precise. I would recommend anyone who would be in a tough position in regards to seeking storage services. Monica is such an optimistic person that i felt comfortable all the way through the process. Thank you so much!!!
Thank you,Peta for an Excellent customer service.
Have been with them for years. The staff is helpful and courteous and the facility super clean and bright.
Went in to get a a storage locker and was greeted and helped by Margo at this location. She helped me get all necessary paperwork and equipment that I needed in order to get started. Exceptional and transparent service!
Peta gay and Andrea are great!!!
Thank you so much Petagay. The service was exactly what I wanted a quick in and out, hassle free. Thanks again
My aunt solicited the services of this unique facility in her storage needs and I must say she was pleased and I was very pleased. She is elderly and lifes alone and truly has no clue in anything in regards to the process of moving or storing anything as this can be a very stressful time in ones life. Thanks to Palma and Terry for being so caring and compassionate in assisting my Aunt through the whole process. As someone who doesnt live in the same state as my Aung and had to collaborate with these ladies at this facility via phone they did an awesome job and was extremely trustworthy and honest. Thanks a million!!
Had a great experience with Thalia was very nice to me
Gilbert was very helpful. Polite and kindHe understood what exactly we needed and showed us all our options. And place was very clean. Thanks
I was able to reserve a unit 100 percent online. Margo from customer service was very helpful. I would recommend Extra Space to my friends and colleagues.
Great staff, knowledgeable Jay and Gilvert aFave the best Customer Service ever. I have a unit a cross the stree from the same company. But this guys are awesome
They gave me a decent unit at a great price.had an issue where I needed to move my motocross bikes outside and Christian worked with me giving me time to do the switch also gave me a nice unit with a good rate.he is very cool also is Monica who got me to choose them.they both have great personalities.i have no issue with choosing this place.they are the best to deal with.Wish it was 24/7 access,but still worth it.
Christian was very helpful, answered all of my questions. He helped me find a storage that fit my needs as well as my pockets. He had a great attitude despite the fact it was so close to closing time.
It was very informative and straight to the point. I needed a storage unit and did not know about the storage system. In just a short amount of time I was set up with the unit that fit the needs of my things. Great customer service.
Thalia was amazing! Always friendly and answers all my questions with patience and great knowledge!
Place is nice and feels safe.But I can never get there because the hours just SUCK they not considerate of working people. The hours of business are bad! They Close to early on week days and weekends.If you have a full time job DO NOT CONSIDER this place 😡
Came here a couple weeks ago to rent a room. Very impressed with the size of the rooms here, it is very spacious and clean. The staff here are also very nice and helpful. Would definitely recommend others to this extra space storage facility.
Incredibly humble staff, especially Gus that took his time with making sure that we we’re extremely satisfied with our choice here at Extra Space Storage. Will surely recommend this storage company to everyone we know. Thank you kindly guys!!!
Depalma Campbell is tremendous! She is Customer Service savvy, in that she understands the need of the Customer. She isnt just trying to sell you a unit, she listens to you and works to accommodate you. She will walk around with you and show you however many units you need to see until you find the right one. She is professional, friendly and offers no excuses. Extra Space is lucky to have an employee like this. Thanks Depalma!
Great experience, easy to access, customer service great and storage room very roomy
Andrea is great to deal with!
Great pricing and wonderful customer service. They helped us with everything. We went to Cubesmart and they were very unhelpful and rude as if we were supposed to know everything. Will most definitely be coming back here for all my moving and storage needs.
I’ve just started coming to this facility and I must say I’m impressed by the hospitality of the staff here. They make you feel comfortable and relaxed. It is also very clean, especially for being one of the older Extra Space Storage sites. I look forward to continuing my business here.
Mrs Andrea is the best . Needed a large room asap and she responded with an extremely quick response. On a scale of 1-10 shes a 20 just needs to grow taller cant see her behind her desk lol
Due to my moving circumstances, I had to rush to the storage to move in less than 48 hours and when I tell you they were so professional and helped me so much. I appreciate it so much made my stress go away knowing I have a safe place for my items.
Wonderful service from Andrea and other staff members, knowledgeable and friendly. Thanks!
Extra Space Storage did it again! I needed to transfer to a bigger unit and Thalia was welcoming, patient, and very fast on an early Sunday morning.
The Best Storage You Could Rent To In NYC!! They Are ALWAYS So Very Helpful! Andrea and Tabitha Are Both Kind and Friendly People. You Can Easily Get An Honest Opinion When They Are Present! Thank You Extra Space Storage Located On Zerega Avenue You Guys Are The Best!!!
Excellent! Good and professional also personal service. These guys really hit the mark. I would like to extend my complements to Mr. Nazir he was most professional and helpful and is truly a valuable asset to this location.
Awesome team very professional
Margo was extremely helpful and you should definitely ask for her whenever you go select your storage. She’ll take great care of you
It is incredible that a company of such size can not improve the quality of service in all aspects at the Zerega location. Paying premium prices for my unit and ALWAYS theres some kind of issue at the place. No electricity, no elevator working after the fix the electricity that went for almost a month. Staff dont want to get up from the chair in the office so they take your ID or some sort of valuable item in order for them to release a platform cart from the chains and padlocks. SMH, we pay for service and this is what we get.
I had a great experience, I was honestly not considering extra space, but your employee gilbert really made me consider. I will definitely be using extra space in the very near future.
The service was amazing and straightforward with the information given and very good prices. Wayne was very helpful through the process and incredibly pleasant throughout it as well. 10/10 would recommend.
I was looking to store a few items while I was in the process of finding a bigger apartment. The staff was very friendly. I came to the place twice once to inquire about the price and was very surprised that they were willing to show me the size of the units before I comitted to them. I was very worried after hearing horror stories from other storage places with no security but my fear was put to rest oncr I was told how they handle the security here.
I usually dont write reviews of services or products I use, but after receiving 3 emails asking for a review, I thought Id write something so I would stop getting spammed.I researched a few storage facilities and chose Extra Space Storage because it was close to me and less expensive than others.I went online and reserved a 5 X 5 storage unit and watched a video describing the said unit. The video showed a unit with a roll down gate and I thought that was good.So, I get to the place and it seemed deserted. No one in the office or anywhere around. I wait a few minutes and a guy shows up and tells me that the sales agent wasnt in yet, but would be there in a few minutes.Sure enough Monica arrives and we get started in signing me up for the unit. In the middle of the transaction, another customer shows up with a problem and Monica forgets all about me and handles his issue. After that, another customer asks about storage and Monica once again stops all business with me and handles that persons issue.Not very professional, in my opinion....Finally, we finish up and we go see the unit I reserved. It was nothing like what was described on the website. No roll up gate. It was more like a plywood door.Now, I know anyone reading this will think this is a negative review, but it really isnt.Ive been happy with the unit I rented and Ive been back a few times to check on the plywood door and its still intact and my possessions are fine.I would recommend Extra Space Storage to anyone. I just wish the staff was a bit more professional.
Jay saw us 15 minutes before they closed. Gave us a unit and helped us move our things to the 3rd floor. He was very kind and attentive. Thanks jay
Customer services was amazing . Everyone there is super nice , they help me with choosing the best storages space that I need . and take the time to listen to my needs and requirements. Definitely would recommend this place .
Jay Santiago was absolutely fantastic 👏 great customer service funny and made us feel comfortable with facility awesome work 💪🏽💪🏽💪🏽
Staff was very friendly, engaging conversations, place was well cleaned up, Staff Andrea and Taliyah were amazing
Customer service was excellent and they were very helpful. The staff is very friendly. They explained everything to me in good detail so I would understand. I would recommend this place to everyone I love it there
It was pleasant to me Andrea the manager yesterday she made my storage needs stress free. I was doing some shopping for friend relocating and once she ready we are coming straight here.
I have been storing with extra space for a month now and it has been really good. I was downsizing my house and the manager Joy really made my move easy. I would recommend this facility to all my friends!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-07-02Andrea was very helpful and knowledgeable. She walked us to different units and explained what would fit. I felt very comfortable with her and trusted her advice. It wasnt just to sell us a unit she wanted to make sure it was the best for my family. I will definitely refer others to extra space storage. Awesome Customer Service
Review №2
2022-03-26The service here has been excellent. The workers are polite, professional and helpful. Christina & Andrea & Petagay have been great from the time we first rented to when we stopped using the unit. Highly recommend.
Review №3
2022-03-29Peta gay & Christina are the best workers in the bronx. They are very knowledgeable and have great attitudes at work. I needed help with storing business products and they helped me fast and efficiently. I would definitely recommend this extra space.
Review №4
2022-03-28Linda at Extra Space Storage is very professional, helpful, informative and pleasant. She helped us go through our first time rental process smoothly. Greatly appreciate her and the company.
Review №5
2022-05-08Linda was very helpful and really made my experience at this location that much better. She had the answers to all of my questions and showed me that she truly does have all of the customers needs in mind. If you are in need of storage I would highly recommend you visit this location and definitely ask for Linda!
Review №6
2022-05-07Linda provided me with such an easy experience while looking for storage. She was nice, helpful and happy to help and answer any questions that I had. I would totally recommend her for any future customers!
Review №7
2022-02-10I’ve never taken the time out to write a review, but I was in a bad place and I left this place in a completely different mindset. Long story short I lost everything and needed somewhere to store my stuff - which I’ve never done - and the girl there Cristina I think her name is just made me feel comfortable and secure. Glad I got lucky and I hope this helps her! Thank you Cristina!
Review №8
2022-05-31Peta and Azha were awesome. Great sense of humor, love them. Friendly, knowledgeable, helpful, patient and got my storage space happily. Clean place. Great experience..
Review №9
2022-06-10Staff was professional & knowledgeable. The rooms/spaces upstairs are not remodeled & it looks like NYC in the 80’s. It’s dark & the paint is peeling. The only reason I decided to rent a space is because of how friendly & professional staff was.
Review №10
2022-06-13Peta-Gal Connell was amazing. I wish I could give her more stars. She took her time showing us the unit and giving her expert advice. Every question was answered.