F & D Supply Co Inc in Copiague
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Copiague, Suffolk County, New York, US
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Site: http://www.fndsupply.com/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:7AM–5:30PM
- Sunday:Closed
Ms. Carey,I apologize that you left with a unsatisfactory experience and would like to thank you for patronizing our store in the past. In response to your experience that day, you initially came into the store with a sink trap that was rotted out and we replaced it with a newer trap with the appropriate parts. You called me back regarding the credit card receipt and thanked me for my help that day and complimented our store for the help that we gave you. A few weeks later you called me back and asked me about missing pieces and asked me in a confrontational tone as to the whereabouts of your old plumbing parts and if we had recycled them. When i responded that we do not keep old plumbing parts especially waste pipe you challenged my truthfulness in a loud inappropriate manner. As you explained your problem further I asked you for a cell phone picture of the sink trap to get a better understanding and explanation of the problem and sizing of parts that would be necessary to fix it. A cell phone picture is a great tool and in todays world many customers come into the store with a picture to describe their home improvement problem. I did not think this was an offensive request. I offered to replace the pipe that you needed for no charge and when you arrived at the store I gave you the pipe as such. I offered my apologies to you as you felt unsatisfied and you accepted. In closing I would like to say that we are a family run business and have been serving the community since 1953. We pride ourselves on being courteous, knowledgeable and professional. We treat our customers like family. Our staff has at minimum over 20yrs of experience and up to 60 plus years of experience. If we dont know an answer to a question we will find out that answer. We have built a reputation in our community as being helpful and charitable. I find it unfortunate that someone would want to disparage our company and our family of employees. We have had thousands of satisfied customers in our 60 plus years and have served generations of families in the community. This is the true picture of our business and i invite any new or current readers of this review to come into F&D Supply and i can guarantee you will leave with a great personal, professional, courteous experience.Thank YouDemetrius
I been dealing with F&D for 30 years plus and never had a problem with Dom, Frank, or Demetrius.. Father, son, grandson.... I bring them my business as much as i can they are a family and neighborhood store... i would never go to ACE.. and they are not just a hardware store they have a whole lot more..Thank you guys...
Great store nice and helpful people, they helped me figure out a few projects and made it so much easier to get done with there help...WOULD RATHER GO HERE then a big chain store at least they know what they are talking about or find out about for you ..so Thank you for your store
I have dealt with this store for the last 35 years- but only for one small thing or another (grass seed, yards of rocks, christmas trees, small drill bits, deck screws)But when I went in with an actual plumbing problem- with ALL the pipes, I left the store with the replacements, missing a crucial pipe that attached to the bottom of the sink. No problem- you would THINK. For a neighborhood store, you expect a certain degree of respect when you relay that the guy you dealt with neglected to give you ALL the pieces you needed. There were only 4 pieces! I dealt with the older guy first, and he was playing it off like it was my fault- actually asking for a picture of the set up! The second one called me back, was also a bit avante garde- but said he would replace the maybe-3-inch pipe- but actually grumbled about the coupling to screw it onto my sink!! Really?? I wouldnt MIND buying a new one- if I hadnt LEFT one at the store- that could have been re-used. I admitted I didnt know what I needed- and depended on their expertise. Well, I wont ever be doing THAT again- Ill do Home Depot- where I have NEVER had a problem. They COST alot less, too. >:(
Total reviews rating 4.8
59 Reviews for F & D Supply Co Inc 2023:
Review №1
2022-06-23Great customer service and fair pricing. A great place to have in the local community
Review №2
2022-03-23Best local supply store for all my needs also very attentive and knowable to what I needed to complete my project.
Review №3
2017-12-03F & D Supply has been in business, in Copiague, for over 50 years. It is a fourth generation family owned and operated store. It is a traditional hardware store selling whozeewhats and thingamagigs. It has a large masonary yard selling bricks, sand, gravel, pavers and so on. In the winter, they get festive and sell Christmas Trees. Please support your local small businesses. They are the fabric of our neighborhoods. This store is a great example of that.
Review №4
2022-03-19Friendly knowledge staffOne of those old neighborhood hardware stores that have EVERYTHING
Review №5
2021-10-21Great place, very friendly, very helpful!!! Reminds me of how hardware stores were before the big chain stores with no customer service took over. Well be back!!!
Review №6
2021-12-12Great local shop, offers Window Screen repair and stocks lots of tools and supplies.
Review №7
2019-12-27A well stocked neighborhood hardware store. They always seem to have exactly what I was looking for. Also, they are super helpful and the nicest people. Prices are a teeny bit higher than home depo but in my book well worth the time saved. Wandering around for ages in a huge home depo then waiting in a long line is not for me!!
Review №8
2020-05-03Ive been dealing with them for 30 plus years and its always been great . Never any problems. Theyve always been very helpful and knowledgeable. Its sad to see some of the complaints on here but these same people would complain if they hit the lottery and no i dont own or work for F&D supply
Review №9
2019-06-25I go to exchange propane and to get various things here and there. Its a family business and that makes all the difference in the world. They are there to help you, the key phrase being they are there. You dont have to run around looking for someone who works there or works in that department. They are accessable and helpful.
Review №10
2020-12-06Only the Finest. That old fashioned professional and personal touch is Always a Great thing especially THIS year and this TIME of year. Good old Mom and Pop stores Merry Christmad and Happy New Year !!!!!