Fairfield Inn & Suites by Marriott Buffalo AmherstUniversity in Buffalo
On 08/08/2021 hotel manager, did not provide towels for 4 hours ( 7:06 am to 10:00 am EST ) We were ready to check out on that day with little kids, all our towels were wet, I went several times down to the front desk. She even stopped other staff members who are ready to provide. She was not even bluntly refusing and saying we will provide when available. After 10:00 am when we were checking out we saw towels were left beside the door on the floor where everyone walk ( pictures are available for evidence ). We do not use towels placed on the floor to wipe our face or body.
This hotel is very clean and the staff are exceptional! The breakfast was great and the location is close to Buffalo and the colleges in the area. It was a great choice for our visit.
I want to start out by saying this was the second time weve stayed at this location. The first time was exactly what we would expect. Which is why we stayed again.This stay was frustrating as our week wore on. From check in time we should have seen that things were ominous. The staff was friendly, but we had to wait an hour to check-in because of a laundry issue keeping our room from being ready. Others had to wait, as well. We were offered cookies and drinks from the little on-site market. The breakfast was all pre-packaged pastries and cereals with a few pieces of fruit (some days banana, others oranges). We had stayed at a Fairfield in Ohio on the way up and they at least had prepackaged warm breakfast sandwiches. We ended up having to eat at restaurants each morning.We received no housekeeping services for the duration of our stay (we checked in on a Monday and left on Friday). We did have our do not disturb hanger on the door Tuesday only. This was the biggest frustration. If there was some change to the housekeeping policy it was not posted anywhere in the hotel. Really, it would have been nice if someone could have at least come in and take out the trash from the trash bins and give us clean towels. But that didnt happen and we went to front desk to get fresh towels. When I mentioned housekeeping not coming by, the guy at the desk said hed get us fresh towels but offered no explanation for why housekeeping didnt do it.Anyways, the staff we interacted with was friendly. The hotel was clean in common areas, and wed probably try this location again because we understand the difficulties that businesses have faced in the current environment.
OUTSTANDING staff but prebooking communication could be better. We were unaware hot breakfast was temporarily discontinued or that housekeeping was so limited due to staffing issues which would have affected our hotel choice. Rooms are very nice, spacious, with comfortable furniture. Will gladly return once full service is restored.
We brought our parents to visit Niagara Falls and found our stay at Fairfield Inn to be great. The hotel is pet friendly, which is an added bonus. The location has convenient and private pathways in the back to walk the dogs. Local amenities including food was easy to find. In fact I used GrubHub to have food delivered from area restaurants a few times during our stay. Staff was courteous and facilities very clean. Access to highway is very convenient. We would definitely stay at Fairfield Inn again!
I like this place has a Hidden Gem behind the weeds great breakfast clean fresh rooms wonderful service
This is an adequate room with plenty of space. Good outlets/USB access. There were no healthy options for breakfast. Everything had sugar added to it. No fresh fruit. The housekeeping is still not available and there is no staff available to switch out towels or remove full trash after several days. The hotel has an adequate pool, gym and small patio with fire pit.
We were looking for a place to stay post Niagara Falls and came across this hotel. We were initially unsure what to expect as it was a 2 star hotel. However, when we arrive, we were surprised. The room was clean and comfy and the property offers free breakfast and free parking. I love the extra touches too, such as a complimentary cookie at the front desk. Makes the whole experience amazing!
Clean, comfortable, nice amenities, great location and excellent breakfast! Thanks for a great stay!
Good breakfast, nice to see Marriott serve real food again.
Staff here was very kind. Everyday cleaned lobby, common areas ,windows doors throughout. Fur baby friendly. Decent highway access to Niagara and such. Many shopping or grocery needs close by. All this with a nice patio area made my stay homely..
Really lovely new feeling hotel located close to everything but quiet and peaceful. Very unhappy with the uselessness of the pool (too shallow for pool running, too short for more than one stroke in exercise).People were friendly and responsive. Check in was seamless, staff knowledgeable about the area.Very unhappy with the excessive use of plastic in the breakfast. Individually plastic wrapped plastic spoons just to eat individualized plastic cups of yogurt? Cant we do better, Marriott? Cant you buy a dishwasher and use actual stainless steel utensils? Are you so concerned with theft of spoons? Lead, dont follow in our quest to limit damage to the planet. Go back to washing dishes. Provide crockery AND paper cups for coffee. It is not so hard, you do it in Europe.
The rooms were good. Clean and spacious. Very welcoming staff. Special mention to Taylor. He was on top of his work! Anything, he is there already started working on the issue. He made our stay more comfortable!
We stayed in this hotel because it is really close to UB, since we were dropping off our son at the University. The hotel looks very new. It is very clean, the staff is friendly. Coffee and tea are available in the lobby, they serve nice free breakfast.
Very great hotel! New brand rooms, clean areas and spacious. Breakfast was good with waffles and the other usuals. Staff was friendly and would definitely stay again.
5/5 for the staff from the manager to the front desk to everyone who works over here. Our stay was very pleasant and everyone was very kind and helpful. Clean rooms and good breakfast. I would definitely stay here again if I visit Niagara Falls.
Our stay was very enjoyable. The location was perfect for exploring downtown Buffalo, Niagara Fall, Lockport and other surrounding areas. The stay was very attentive and helpful especially Ally at the front desk and Noah in room management. Well for sure stay here again!
Can’t say enough good about this hote. The staff are all excellent and the facility is new and clean. The pool and hot tub, as well as the gym all great. Beds comfy. Nice safe area for walks and runs. Adjacent to UB North Campus and related housing but quiet even during the school year!
The front desk staff was always helpful. I called them several times before arriving for my stay. Ally (not sure if this is the correct spelling of her name) was always so kind and helpful. There are a couple of young gentlemen who worked the front desk also. They were so wonderful with helping me with info about the city. Check in was quick. The hotel is in a great location. We were there for a softball tournament and we would stay there again. I didn’t really have any breakfast but it was available. The hotel was quite. We didn’t have any issues with noise.
This establishment recent built, everything looks brand new. The room appares to be extra clean and very comfortable, and staffs are super friendly.My only concern was that, I didnt see any santizing during the 3 days stay. Amidst we are still in a pandemic, some sanitizing and wiping in common area would be pleasing to see; just because the area is not in any bad shape, it doesnt guarantee all the visitors come from a safe state.
This is a fantastic find for me in Buffalo area, near University of Buffalo and Amherst, so many restaurants and shops in walking distance and in close proximity of hotel. The parking lot is safe and secure and the whole hotel was immaculate with excellent customer service. Especially loved the patio off the lobby for late night conversations!
Nice facilities and was very clean and professional. However it seemed understaffed because there was rarely anyone at the desk and I only ever saw 1 staff member at a time for the whole hotel. The breakfast was awful. They put out small prepacked pastries and milk with cereal. Part of choosing this hotel was because it said it had breakfast included but I ended up having to buy breakfast somewhere to ease my hunger.
My family is driving cross country from upstate New York to California. It was our 3rd stop and we were really tired and run down. The friendly staff upgraded our hotel for free and put my family (2 adults, 2 young kids, and 2 dogs) in a 2bed suite. It made a huge difference to us and made the trip way more enjoyable. The pool was warm, the food delicious and staff friendly.
I was so glad I chose this place to stay in my visit to Niagra Falls. It was about 20 minutes from the Falls but I had a car so this was not a big deal. It was updated and very clean. My only criticism was that there was often times when there was not someone available at the front desk. Overall great stay and would stay again if visiting the area.
We just checked in today and so far we love it. The room is very clean and we were the only ones in the pool so it was great. The gut working the front desk was friendly and had a good attitude.
Stayed here for 4 nights. First night AC would not shut off. After the guy “fixed” it the room went to 83 degrees and stayed. Walls and floors are thin. It feels like your in a cheap apartment. You can hear people outside your room and walking in the room above you.
Super clean and nice hotel. The best part were the people that worked there. Every single person was a pleasure to speak to always felt that everyone really cared for our family to be happy there. The front ladies that we dealt with were fantastic and made my daughters very happy. There was a gentlemen in the morning the following day that had come into the pool back room to check something I do not remember his name. But he was a very kind person and came back and found us a ball for my daughters to play with and was always a pleasure to speak to. And I would like to comment that our rooms washroom might have been the cleanest we have seen, it looked brand new. My daughters want to know when we are going back :)
This hotel offered what one should expect from a hotel: clean facility, courteous staff, comfortable bed, very clean bathroom, decent breakfast included, and free parking. I plan to stay there again when I return to the area.
The Hotel is centrally located for Niagara Falls, Wine Country and Downtown Buffalo. The staff was friendly. The hotel was clean. The Breakfast was about as good as can be considering it wasnt an actual restaurant.
Was so excited to stay at this new hotel. At check in the staff member was very nice and wonderful. We had issues getting the internet to connect to our phones. Connected once but then could not get it to connect a second time. The hot tub was wonderful. Room was clean and beds were comfortable. Room temperature was extremely hot and were unable to get the room to cool down, even when turning the system completely off. Stayed too hot for sleeping comfortably all night. Our bathroom was almost out of toilet paper so had to go downstairs to ask for more. Discovered the hair conditioner in tub was empty. In the morning the breakfast area was not maintained. Saw no breakfast staff in area. The food was not stocked and area was very messy and dirty. We left and had breakfast elsewhere. Heard other people in area saying they kept running out of coffee in the dispensers. The value for the money would have been great had things been stocked properly in the rooms and breakfast area and had the heating and cooling system been able to be adjusted better.
Very nice and calm place to stay. Very well cleaned and maintained. Especially the guy at the front desk (Taylor) very helpful. He takes care of all the needs and went above and beyond to full fill it.
You will not be disappointed with your stay at this hotel. We were pleasantly surprised with the location, being very quiet and in a nice neighbourhood. The hotel itself being relatively new is bright and colourful when you enter the lobby. The staff are all friendly and helpful. The food for breakfast is really good with lots of choices as well as good hot great coffee ! We will definitely stay there again.
We recently stayed at the Fairfield UB. We had a slight issue with our first room. The manager quickly went above and beyond to remedy the situation. The staff at this hotel was very professional. The entire hotel was very clean. I would highly recommend.
Minimal benefits recognized as a platinum elite member at this property. Enhanced internet was unavailable, staff did not respond to Bonvoy chat requests for additional toiletries, toiletries ran out by second night of stay and was not refilled, and staff constantly asked when I would be checking out and did not recognize late checkout.
My stay, with my sister, was perfect. We were in the area for a funeral and this hotel, although hard to find, was perfect. The room was exceptional and the shower - wonderful wonderful wonderful. The breakfast was good, ran out of fruit too soon. The fitness room was well equipt, but the floor was wet due to people in the pool and there was no air, should have a fan or something. Overallm excellent!!!!
Everything from parking lot to the room was new, clean & spacious. Staff were friendly & helpful and check in & out were easy. Loved the pool & hot tub especially being open till midnight which allowed me to unwind after a long hard day. Appreciated the breakfast items for those trying to eat more healthily. In the morning discovered a plaza across the street with a range of restaurants. Overall great - will gladly return.
The front desk was great, the free breakfast was great, the hotel was clean and well taken care of, the housekeeping staff was great, the jacuzzi was nice - I am so glad we chose this hotel for our vacation stay!!
My husband took me there for my birthday getaway. Hotel is out of the way and at the end of the street. Very quiet not near busy highways or busy streets. Food is excellent, breakfast had beautiful cheese omelets, turkey sausage or patties. Healthy choices in breads or fruits. Everything was very fresh. At night coffee, tea, and mmmmmmmm cookies. Fresh favored water which I saw them change often. The spa was wonderful, and a pool with warm water. Extra bath towels were left in our room without even requesting them. The bed was the most comfortable I have ever had in a hotel. The tv had great channels as well as all the popular internet channels. Loved the separate Livingroom. Dont miss this gem of a hotel.
The room was nice and clean, bathroom too. Breakfast was not good. Things kept on missing, not even coffee creamer. No room cleaning, we were told because of Covid-19. Not even the trash was picked up or to bring us toilet paper.
The Fairfield at Buffalo/Amherst was perfect for our weekend in New York. The rooms were well-appointed and clean. Everything we needed to make our stay comfortable and enjoyable was provided. The staff was helpful and welcoming.
Very new, very nice hotel. Airconditioner was a bit loud, but that seems to be normal in most US hotels. Friendly service, and amazing beauty products (loved the shampoo so much that I found it at my hairdresser and bought it right away). Super clean. Good breakfast with waffles, porridge, toast, bagels, eggs, bacon and sausage, etc. The location was good, and we felt safe. Most likely a good spot to visit college kids. A decent selection of restaurants was nearby, but not anything else that was worthy of a stop (other than resting in between states).
The hotel staff was really friendly! Our room was clean. The continental breakfast was okay ... I arrived toward the end so they were out of oatmeal and fruit. The gym was nice but there werent any towels and it was humid.
I had an initial cleanliness issue in the bathroom (hairs on shower stall floor & bench, hairs on bathroom floor), so I was upgraded to a larger room. That room also had cleanliness issues in the bathroom, so the night manager cleaned it. No other issues in the room. It was nicely appointed with good TV channel selections with a TV guide that made it easy to find something to watch. Breakfast was pretty good except for the link sausage. It suffered from the same problem as all Fairfield Inns: watery sausage. I wish they would fry it. The staff were extremely apologetic, empathetic, professional, helpful, & just plain nice. Let them recommend restaurants to you & follow them! We were recommended The Anchor Bar, which is where buffalo wings were invented!! It was delicious & the staff there were very nice, as well. Overall, everything was lovely. The price was great, the location was fairly close to Niagara Falls, & we three decided we’d stay there in the future!
This hotel is very poor. If having stay in the Buffalo area/near The University of Buffalo, please consider a different hotel. I am sure you can find much better in the same area. In fact, there is another, better hotel right across the street! My husband and I recently stayed here out of town for a wedding but, we are originally from Buffalo. We stayed here because this is the hotel the bride booked for out of town wedding guests, with a discounted rate. If we had had a choice, we would DEFINITELY NOT have stayed here! Here are the problems we encountered during our stay:1. The smoke alarm and carbon monoxide detectors on the wall, near the bed blink a bright green light CONSTANTLY! It is very bright at night and shines right in your face when you are trying to sleep. We did eventually get it fixed and Tyler at the front desk was very helpful in the fact that he came up to our room and put tape over the blinking lights. This seemed to fix the problem but, it was still an annoyance that we had to deal with and bring to their attention.2. We ended up staying on the 4th floor at the time. (August 15th-18th) The ice machine on our floor was out of order. Every time we needed ice, we had to go down to the 3rd floor. Very annoying!3. Both the AC and the fridge in the room are very loud in general.4. The hot tub in the pool area is not very hot at all! It is more like lukewarm bath water.Even though the hotel staff was friendly and accommodating, overall, this is not a nice hotel and we would not recommend staying here! If given the choice during this trip, we would have stayed somewhere else.
Great looking facility with spacious rooms. Sadly WiFi cannot be counted on and this has to be the worst experience in any Marriott property I have stayed in this year. This clearly needs an upgrade. Normal voice levels in the hallway and or doors closing can be easily heard in the room so expect to be woken up earlier than expected.
The room was clean, the staff from the front desk and the housekeeping were polite. But the swimming pool is not clean, lots of white bubbles in the hot tub and we saw hairs, dirt in the pool, used towels on the floor. The breakfast experience was horrible. Only one lady was working in the breakfast area. We came at 9:30 and all we could have was only a pot of eggs the cold cereals and the waffle machine which had a long line waiting for making the waffles. No oatmeal.. no fruits.. no bread.. no hot water.. the breakfast area looks empty! When I asked her if there is any bread that she can bring from the kitchen, she just put four slices of cold toast from the fridge. And she immediately removed EVERYTHING when the clock hits 10, even the waffle batter (dont know if they can reuse those batter) and turned off the juice dispenser. And her attitude was very rude. The breakfast room was also dirty. Considering this is a new hotel, the management might need some improvements. Will probably not return to the hotel.
Newer hotel with decent exercise facility and large breakfast area that doubles as a nice common social lounge the rest of the day. Clean, comfortable, quiet rooms. Getting there is goofy with GPS, but once you use your own senses it is easy.
We went for two night to relax and sleep and eat in and we did just that. The room was very big, clean and comfortable. It has two tvs and amazing sectional sofa that turned into a bed. The bathroom was large and spacious. The breakfast had a huge variety of food which was amazing.
The hotel itself was great. The front desk staff were pleasant and the room was very spacious. Housekeeping was horrible at taking care of the room. I would say the did maybe 10% of what they are supposed to do. They took my tip, made my bed and that was it!! Bathroom was never cleaned and nothing was replaced ( toiletries, coffee, toilet paper, etc)
Stay was good, location is great. Staff is friendly and room was clean. Breakfast was a bit sad with limited options.
The beds were wicked comfortable. The staff was very nice and helpful. Hotel itself was nice. We enjoyed the pool and hot tub. Close to lots of attractions. 30 minute ish drive to Niagra Falls. The breakfast the kids said was good. I couldnt really eat because of allergies. So I got the last apple hoping they would put out more fruit but they didnt even though it was only 8am.
This must be a new hotel because everything was immaculate. The service was friendly, the room was really nice and the complimentary breakfast was good. The only thing that would have been better is if it was within walking distance to shopping. Because it was near the Buffalo University campus off the highway, there was nothing nearby and you had to drive in a circle to get to Niagara Falls Blvd. We had a car so wasnt big deal but it would have been difficult to walk anywhere. Overall great hotel...also has free parking, gym, hot tub and small pool.
We stayed at this hotel during our visit to the Niagara Falls. The room was decent but breakfast crew was understaffed. Only one server was trying to handle many guests. Omelet was watery and cold. Fruit didn’t look fresh and it looked like it was couple of days old. Most of the items were not refilled quickly and adequately since only one server couldn’t keep up. We kind of felt bad for the only server. I wouldn’t recommend if you are looking for decent breakfast.
We has a very late check in. It went smoothly and friendly. The room was clean. The shower and strong water pressure. The bathroom was bigger than most. The beds were comfortable. It was 10 minutes from the airport at 1 am.
Clean room, comfortable bed, marvelous mirrors, awesome walk in shower, The king suite was absolutely amazing me and my husband will definitely stay here again.
Turns out that the Fairfield Inn was much nicer than expected. It is nearly new, clean and nicely decorated. Rooms are bigger than expected- we had a suite, and the bed was very comfortable, slept well! Breakfast was excellent, with lots of choices, all fresh pastries, bread and fruit. Cost was reasonable, too. And staff were responsive and solicitous. One more night there, well see how it goes the night before Eagles-Bills (Were all Philly, Eagles fans!)!
Good people and prices...and dog friendly, I was well please with everything about my stay.
We enjoyed the Fairfield Suites very much when visiting our son at UB. Nice room, very convenient and pleasant front desk staff. I would stay again. Our only problem is our room wasnt cleaned on Saturday so we had to request clean towels for our Sunday am showers. Easily fixed and otherwise a good value.
Very nice hotel! We had a bit of a mixup with the room but she more than took care of us!
We checked in for 3 nights at fairfield inn at buffalo on a trip to niagara .It was a very nice hotel with clean spacious rooms, good service with a reasonable pricing . Special shout out to the front desk person Mr.Ryan who was welcoming and accomated all our needs .!Would love to come back again !!
Hotel is as described. Looks like new hotel, rooms clean and comfortable. Tv viewing a plus with kids — we were able to watch Stranger Things on Netflix! :) We enjoyed our stay, and we will be returning for another night on our way back to Boston. Breakfast is definitely more than adequate. Only minor thing is that the line was very very long for waffle maker. Would be better if there was another machine. But not a deal breaker.
We have young children so we pick hotels that have pool and breakfast included. We took family holiday to see Niagara Falls and spent 2 nights at this hotel. No elite status welcome bag, no fruit out for after workouts by coffee, constant noise at 4am (nothing done by staff) They ran out of breakfast foods and did not replenish. No meat, bread, fruit. So, I had to take family out for breakfast spending $55.26 on breakfast that I hadnt budgeted. I contacted management, who refused to comp my stay and pretty much said oh well, we dont care. They refunded $50. Thats it. After giving 2 decades of loyalty to Marriott (many years platinum) I am thinking our days are numbered.
Traveled here for power restoration and this place was extremely hospitable. As it is hard to find food places when you are traveling with hundreds of peers, this place went above and beyond to supply food for us. The rooms were immaculate and the people were beyond kind. Stayed for several days and each day the rooms were completely cleaned with a fine tooth comb.
Nice place to stay. Rooms were new and clean. The only issue is that the parking lot is a bit small. People working there were friendly. The checking was pretty smooth.The breakfast buffet was okay. Nothing special.
Hotel was great with excellent stuff and helpful with everything. Made my stay perfect with great breakfast every morning.Thank you.
This New Facility is Modern, Comfortable, Clean, Bright and has a Great Staff! The Breakfast selections need a bit more Variety in the egg option. Otherwise, wonderful place to stay.Driving Tip- you have to turn on Rensch Road behind the Villa’s Apartments to reach the hotel.
Rooms are beautiful! I was there doing a Gideon Bible distribution. Staff very friendly and accommodating.
Loved the big bright bathroom. Nice open lobby. Snack store! Great clean warm pool and hot tub open untill midnight. The only thing keeping them from 5 Stars is the front desk calling at 12:02pm while I was on my way out the door for noon checkout. Slow your roll and chill! 10-30 minute leeway is common at 99% of places. Calling at 12:02 is rude.
Dont stay at this hotel if you plan on having a hockey team there with young or older kids. They will not let the kids enjoy themselves and will always be on the parents case. Not worth the stress to the parents when you already have 15 kids excited to play with each other in the hotel.We even moved all the kids in the pool area and the staff still came to complain that they were to loud.This hotel is only good for single families.
Very clean rooms. Super comfy bed! Decent breakfast included. 24/7 coffee!!! 😊 Would definitely recommend. Will stay again next time we are in there area.
All receptionist that I countered was very friendly and personable, the food was outstanding and so was the preparer. The rooms and the lobby and the hallways were very clean
Nice new hotel with modern decor. Room (suite) was spacious and clean, bed was very comfortable (slept better than I do at home). Staff were very helpful. A complementary bottle of water would have been nice.
This was our first time staying at a Fairfield Inn because we usually only go to the Courtyard by Marriot, but this place was just as good. We love the Marriot chain. Never had any problems. The facility is nice and clean, staff is very helpful, rooms are comfortable and we always enjoy ourselves in this franchise. Keep up the good work all around. The Marriot franchise will always get my money.
Clean hotel. Besides that, the loudest hotel of this trip! We went to bed at 10:30pm with the parking lot 1/3 full. The entire hotel filled up between 11pm-4am and we heard every guest. It was hours of doors slamming, showers running and people running up and down the halls. There were guests standing with their door open yelling to family in another room. 🤦Called the desk about the suite next door as well as asking for a manager in the morning. We didnt receive a call as promised. We will be avoiding this hotel at all costs for future trips.
Clean hotel. Good breakfast with many choices. Lobby/lounge clean. Staff friendly. Check you bill at checkout that room rates haven’t been adjusted without your knowledge. Be aware that cots are blow up mattresses on floor at an additional cost. Pool clean - fun family hotel.
I highly recommend this hotel. Its basically brand new since August 2018 and it still looks like it is. Staff are great, rooms are big and well appointed. Lobby area is awesome, lots of seats for breakfast, breakfast was very good.
Love it...simple hotel...all the amenities are nice...the cleaning staff is thorough...just what Id expect and a lil more
Newer hotel with great rooms and services. Beds and the property were clean, well maintained, and very comfortable. It was close enough yetnot to far from everything we needed ( restaurants, shopping centers, and attractions. We enjoyed our weekend stay.
The hotel is really nice, warm and comfortable. The rooms are really nice, well designed and quiet. Fastastic for a good night sleeping. People at the front desk were realy nice and kind. Very good breakfast and in general I had a very good stay.
Travelled with family. Check in was a breeze. Room was very clean and bed was extremely comfortable. Breakfast was great and there was a good variety. Loved the hot tube. Highly recommend this place.
A few rooms were kept awake all night by people on floor above. Desk said they would look into adjusting bill. Have heard nothing.
New hotel in Amherst NY within the Marriott Banner. Great Customer Service from time of check-in to check-out. Great breakfast area with such a variety of food items. Hotel room had that new hotel smell ;) - Very quiet. Hotel allows guests to use Streaming (Netflix, Hulu, etc.) using your own personal logon - (Great) - TV had LOTS of HD channels. Close to University of Buffalo - and close to Maple Ave and Transit Road for shopping! Truly will use this hotel again on trips to Amherst/Buffalo area.
I wasnt a happy camper at all due to fact I had asked for a double room all weekend to and did not receive one at all. I was told that it wasnt anymore rooms available but other people were getting moved to different rooms so how sway was that.
Great staff very clean rooms I left a item behind They took the time to UPS it to me definitely will stay there again
While the hotel is nicely appointed and clean it is only good to stay at if you are on a sports team. In July while I stayed there baseball teams were there. The parents of the players deemed it their space. You could not get near the breakfast area, and the parents party on the patio could be heard at all hours in my 4th floor room. Even though it was a bad experience. I have the hotel another chance. I took my family this past weekend. Hockey teams were in. When we checked in the kids were playing hockey in the hallways. When we returned after dinner, I had to raise my tv volume multiple times because of the kids in the hallway. At 11:30 my family unable to sleep. I went in the hall to find 10-15 unsupervised youth riding stools in the hallway making noise and more. I yelled at them that people were trying to sleep and they should go back to their room. I tried calling the front desk no answer. I went to the front desk to find a number of other guest there who were also upset. The parents of the hockey players were partying in the lobby. No manager was at the front desk. When one arrived she said this always happens when we have sports teams. After eventually getting some sleep we woke to go have breakfast downstairs. On the elevator it lookedi like the inside of the doors had been spit on. The hockey teams were all over the breakfast area, no one could get near. Even if not currently eating they took up all the seats and you could not get near the food. I sent an email to Marriott that morning, no response. I called Marriott the Monday I got home. May case file was closed without anyone talking to me. I got disconnected while talking to a supervisor. Only after posting all this details on my guest survey to Marriott did the hotel actually respond saying that they were sorry I did not have a restful night Friday night. Too little too late. If you are a sports team this is the place for you. If not good luck at being a valuable guest and having a restful stay
Vacation out of California is a must once in awhile. Out of a hundred hotels to choose from I find Fairfield Inn in Buffalo to be the best comfortable place to stay, not cheap but I guess it’s worth my money. People who work in the hotel are so welcoming, clean room, clean breakfast, and buffalo is so country to me.. also it’s an easy access to go to Canada. This hotel is the right fit for me. short vacation but unforgettable experience. To God be the glory amen.
Our stay was very pleasant! Thank you to Tyler and Ryan for answering all of my questions and making great suggestions!
Great Hotel with friendly and caring staff who went out of their way to ensure our stay was like a home away from home.
Everything was great. The room was very clean. Sheets smelled freshly laundered. Pool and fitness rooms were nice and clean. I will definitely stay again.
We loved their service, their decor and the best breakfast buffet ever. They had three types of eggs, three types of cereal, waffles, oatmeal with various toppings, different types of cakes and scones. Juice, milk, coffee and tea. This is the best breakfast buffet Ive had in a 3 start hotel.
We enjoyed the Fairfield inn suites hotel. We were in Buffalo NY for a weekend of AAU basketball. We are a family of 5 and love the 2 queen bed suite. This room is perfect for a large family. The suite offers a large couch that folds out and gives an extra bed at night and plenty of room to sit during the day!! Also the suite is a little larger than a regular room so you don’t feel like your on stepping around everyone and their junk!
Had a room on the first floor and couldnt pull the privacy curtains closed because the track didnt go across. The shear ones did, but I didnt feel like I had enough privacy. My main problem was the outside lights during the night. There was no blackout curtain to keep the light out so didnt have a real night. The room stayed brighter than a night lite but just dimmer that a lamp.
Excellent hotel with nice staff and is very dog friendly. Food options are limited but there is plenty in the ears within walking distance
New hotel well located and great hospitality.Good breakfast, fitness and indoor pool well done.Rooms are very well done --good size and quiet.Staff ready to help with information-- excellent hospitality.
Fairfield has become our “go to” hotel no matter where we travel, and the Fairfield Buffalo/Amherst is just another reason why. We got to Buffalo earlier than expected, but they let us check in early and get our car unloaded and unpacked before headed to my parents place. Wonderful hotel, friendly staff, and spacious rooms. Breakfast was great, and, being Marriott BonVoy members makes check in and out quick and painless. We will continue to stay at Fairfield and other Marriott hotels.
I absolutely appreciate this hotel and the guest services one of thee places plus their jacuzzi,poole,Poole, gym was open and clean
Very very be careful. DO NOT BOOK IT!!! They change my two queen beds room to one king bed room without any notice when I check in. Then, I contact them. They told me there is no available room. The hotel told me that they dont take care of the room booked from Expedia. I am tired when I arrive there. Ive waste an hour here. I plan to take an hour snap then take a tour nearby previously. However, this inn ruin my plan and good mood. This is terrible experience. Wont order the series of this hotel anymore.Below part is added a day later:Dont believe any positive reviews of this inn from Expedia. Normally, people prefer share the terrible experience on the review part. I cannot find my record of this Inn from my Expedia account.They removed my reservation record.However, Ive download and print out my Itinerary. I paid $ 231.34 for 1 night.Below is added a month later:I noticed that the hotel removed their location from Google map a week later my review. Then, I cant find my review during that time. Thez cunning hotel changed its location a little west. However, the AI of Google is so smart 😉. It tracks the terrible hotel. My review comes back now.
Overall, enjoyable stay - Clean, comfortable - add some more fresh fruit (berries etc) for breakfast. Manager was very accommodating and would stay again. It’s a little tricky to find road to entrance as it’s not obvious and GPS is fooled by it.
An excellent hotel for family gatherings. It has a comfortable, relaxed feeling that those on vacation will always value. It also offers a business casual atmosphere. That is clearly the way this country is going so they are ahead of the curve.
The staff was very friendly, the room was clean and comfortable. It was an enjoyable experience.
The service and the room was great, the only issue was the pool my 2 kids were so excited but it wasnt good
Clean rooms, easy check-in late at night, parking sufficient. Would have liked a few more no carb breakfast choices, but eggs and turkey sausage were hot and tasty.
This hotel was the cleanest hotel I have EVER stayed in. The staff was very friendly and accommodating. Location was PERFECT for our needs. Would definitely stay here again if had need to be in the area.
Our stay was perfect from beginning to end the room was perfect the service was amazing! The are was good plenty of shopping and restaurants close by
My daughter and I were visiting SUNY Buffalo. This was an excellent location and great place to stay. The staff was very professional and friendly. The rooms are very modern and beautiful. The breakfast was amazing too! I will definitely stay here again in the future.
This property is such a value. And the rooms are spacious and clean. Felt like I was home, best part was it was not right near the airport and far enough away from the turnpike so I didn’t hear planes and trucks all night.
The hotel was this nicest one I’ve stayed at in a long time. Very clean and up to date. Coming back next week. Only issue was breakfast. Who doesn’t serve bacon at least one of the days?
The room was nice, amenities very nice as well 5 stars for those but didnt get much rest due to the chaos and noise even when moved to another room (which was appreciated) still interrupted by the massive amount of noise in every hallway. Horrible experience. Not sure if at all possible but when there is school or sport team of children being booked, try to seperate (ie opposite sides of the building) other guest that are there for work or other business purposes.
We stayed two nights. Hotel was clean, staff was great and the hot tub was amazing!
A very good option to stay near UB’s North Campus. Please tell your guests that they have to order housekeeping. We got none because we did not know.
This is a very clean and comfortable hotel. They have a great breakfast and the service is wonderful. The rooms are all up to date with comfortable beds an very clean.
We enjoyed our stay, we were given a great room, very nicely furnished, the TV was the best, I was able to see Netflix, YouTube and listen to Pandora. I was able to listen to the Rev Dr John-Howard Wesley... And, that was the best... Will be going back because our daughter is a freshman at the University of Buffalo class of 2021...
The location is quite the rooms are clean. The breakfast is limited and the front desk employee wasnt very professional but nice.
Its a very nice and clean hotel , greet value overall and amazing service by the front desk . Its very new and great hot tub inside. Highly recommended!
We enjoyed our stay at this hotel. And we will definitely go back there. Very bright and clean. Simple but sufficient. Hallways are very wide and comfortable
Would have given it a 10, if there was hot a breakfast. The variety of breakfast items was good, though, and ready to take with you on your way out.
This hotel was clean and the staff was very attentive and friendly. The location is great for Amherst and the University of Buffalo, but it is also close to Kenmore, Tonawanda and North Buffalo.Really nice pool and hot tub!
It was nice and was still new.. But there was only one employee there in the evening. And she was so busy. Also free breakfast was only ok because it was free. We stayed in Williamsville last weekend at a Hampton by Hilton it was so much nicer than this one
The handicap accessibility of the room was well thought out. The room and bathroom had plenty of room for moving around in a wheelchair, use of a patient lift and a shower chair. It was helpful that the room had a connecting door to the next room for others in our group.
Good place to stay near Niagara Falls State Park.. Staffs are good.. Friendly services..Room of this hotel is big.. spacious..Reasonable price.. Complimentary breakfast that was nice. Good dining space..clean..Comfortable bed..Free parking..good market place.. overall good hotel.. I liked this place..
Great service, great food, great customer service.The hotel was definitely covid ready! Very clean!
When we come to Buffalo, we generally come to visit my daughter and attend a Sabres game. We always stay at the Marriott Harbor Center, downtown. This time around we stayed at the new Fairfield by Marriott just down the road from the university as my daughter just graduated from SUNY Buffalo. Convenient, clean, great staff! Fast internet and great breakfast (while certainly not gourmet, it was quick and easy with many choices)We look for Marriott wherever we travel!
Poor stay, reservation conflict, breakfast is not good, Wifi issues, noise inside my room being on the first floor, room itself was nice and clean
Overall it was an excellent place to stay, clean environment with friendly staffs, there was nothing that I can complaint about the place.
Very clean, good breakfast and all things wrapped, nice staff, very pleased with our stay
This Fairfield Inn is nicely located in a quiet area next to the university. Rooms are a good size and comfortable.
Awesome hotel. Great location to university at buffalo North campus. Nice rooms, breakfast, pool and not tub. Shampoo and conditioner and body wash right in shower. Will stay again.
Amazing. This hotel felt like five stars. The staff was so helpful. Fitness room is just awesome. They were amazing people.
First night sheets werent changed nor did we get new towels and food made me sick (pink in Turkey sausage) but I love that it wasnt pork and rooms were nice
Very clean rooms and great management. Love their breakfast buffet!
Not bad for our first time staying here. Good fast checking breakfast was ok. Pool was top cold whirlpool was good staff friendly.
Newer facility. Clean and bright. Pleasant staff. Great Breakfast.
Zero noise proofing between rooms. Can hear people going to washroom next door. Packed with screaming kids who run around the hallways. Can hear every little noise from hallway to rooms above you. Forget any sleep. Found hair in bathtub. For a new hotel, never again.
Very clean and decent,not a together community tho..apartments nice too,more for like small families..never lived out there,but did work out there..
Great prices. Lovely up to date hotel. Good pool and gotta love HBO in the room and the ability to watch netflix and youtube on the tv. Free breakfast as well? Great place.
Stayed here while visiting SUNY Buffalo - good location in proximity to the campus and food is a walkable distance as well. Clean facility- friendly staff. Quick check in and check out.
Great place to stay.The break fast buffet is awesome. Me and parents enjoyed the stay there. The rooms were neat and clean.
VERY CLEAN. The only gripe I had was the way the room doors shut, I could hear people closing their room doors. They would close loudly. First I thought it was a noisy family but it was all the doors. Overall, that wouldnt deter me from how clean the place was and the responsive staff.
Very clean rooms, comfortable beds. Front desk staff exceptional. Didnt eat any breakfast.
It was probably the nicest Fairfield Marriott I’ve ever stayed in excellent service great time. The rooms are spacious and clean the staff was friendly and helpful loved every minute.
New property that still needs some things straightened out on systems but overall good. Marriott is sticking to the horrible toiletries of that tea stuff instead of Paul Mitchell. A real downside for the brand.
Very nice hotel. I would stay there again. Walk in shower is nicer than the tub arrangement. Wi fi and tv worked well.
Nice hotel. Just renovated, but needs to improve their housekeeping services. Our room wasnt cleaned for 3 days during our stay.
When you only get one chance to impress me, Fairfield Inn & Suites nailed it! Very nice and comfortable property with a staff that actually smiled at you when they spoke said a lot! I will return to Fairfield at this location again because of the terrific first impression.
Joanne was just an amazing individual who welcomed me with a smile, warm and sincere welcome that you don’t get much nowadays… she’s an asset to you
Staff was extremely accommodating. It is a little remote for my liking, but the surroundings were quiet & very peaceful. Always had coffee available
Just opened, and well run. Good location. Nice rooms. Layout of hotel was good. Fairly quiet and very comfortable. Good value. No room service.
New hotel & very clean rooms
New/ clean/ nice, but price was extremely expensive ($220). This is way beyond reasonable especially it is not located in great location. I have stayed in another branch in downtown Chicago, very touristic area for only $110. Basically 50% of this, and a lot better location.
Room was very clean and well appointed. Staff were extremely helpful and friendly.
Spacious room at a great rate , booked with Abbey and she was very helpful and provided quality customer service
Very lovely hotel. Friendly staff and very clean and updated facility.
Staff is amazing and very friendly. They work extra hard to accommodate you. Very clean
Clean, quiet, excellent breakfast, very friendly staff. great location
As I now read the reviews a little late. I’m not the only person that had an issue with my reservations. They got messed up and I lost my room. I’m with a team so they offered me an air mattress to stay with a team mate.
Excellent hotel great staff great location looked brand new. Highly recommend
Very clean and friendly staff. Nice pool area and comfortable beds. Will definitely go back when staying in the area.
Easy check in, easy check out. Rooms were clean and front desk was nice.
Very polite staff, good rooms and very comfortable beds... a great stay. Lots of food locations within walking distance.
We had a great experience with this hotel. Clean. Well taken care of. Environmentally friendly at the continental breakfast!!
Great hotel in a quiet neighborhood. Easy to get from the highway/freeway, great property with a great staff overall.The location is very close to University at Buffalo campus.
The hotel was in great shape. Bed was very comfy.
Very clean and updated. Good breakfast and would stay again
Straight trash. They have workers outside in the hall ways yelling at 5 am no respect for the guests at all wont be back
Our stay was relaxing and stress free. The beds were really comfortable and the breakfast had lots of choices.
Nice clean hotel only wished they offered ear plugs. The sound of the heater woke me numerous times and ear plugs could have prevented that.
Glad there were GF bagels but it would be nice to have some additional options e.g. pastry if possible, to have with tea. Hot water should be in dedicated hot water urn not one that might have been previously used for coffee.
Checked in last minute. They had a couple rooms available. Fast and easy checkin and check out.
Gorgeous brand new hotel, excellent service, rooms and brekkie. Feels comfortable quiet and spacious. Exceeded my expectation.
Great stay, clean room and hotel. Pool and hot was clean and fun. Breakfast was fantastic. The Fairfield Team was great and the stay positive.
Clean , hospitable and very friendly staff. Rooms were nice , beds comfortable and bathrooms large , modern and clean.Recommend!
The hotel was convenient to the falls, not too far from activities and quiet for resting
A very nice getaway from it all. Good for groups or just quiet time. Close to lots of activities and shopping. Comfy beds and a good breakfast.Would visit again.d
Clean room, warm and inviting hotel, friendly staff and great location. We were so happy with the hotel.
This is nice facility a little difficult to get to and overall the accommodations are clean and the food overall was good - main reason for stay there for a hockey tournament I was very disappointed with the management and the way they treated our team would not recommend any traveling group teams to stay there
First time at this location its pretty much the same as the other. Not that its a bad thing its decent food at a reasonable price
Nice place to stay with nice amenities, good breakfast and friendly efficient staff.
2nd time staying at this hotel...1st time was mediocre, but decided to give them a 2nd shot ....customer service is terrible, gave me a room that the room temp was 92° and not cool off....it took 20 mins and had to go back down to the desk to get a new room after the manager told us he would get us a new one....it took 10 mins for anyone to come to the desk when we checked in.
From the friendly greeting at check in to the great check out, staff were excellent and the breakfast in the morning was more choices than l expected, l will return
Nice quiet area. Spacious room. Convenient amenities. Immaculate clean.
I was extremely pleased with my stay. The staff was friendly and professional, services were great, and the entire building was spotless.
This is a wonderful place to stay. Great breakfast and very clean rooms and lobby. They also have a great pool.
Check in super quick. Hotel staff nice and knowledgeable about area. Room new and clean. Pool and fitness area very well kept.
I always have a great experience with this place. Managers Ryan and Joanne were very pleasant,thank you guys!
The hotel is very nice and very clean and comfy. I would only stay here if we came back to the area.
If you travel with a dog, this is your place. If you dont, you may want to reconsider your options. If you must stay at this hotel, be sure to request that you are not put on the dog floor. Barking dogs in the next room annoyed us at night and awoke us early in the morning.
Great location for UB visit and a good value for your money. Room is clean and bed very comfortable.
This hotel was super clean and every single associate you encounter here has a smile on their face. Will be back!
Very clean, good breakfast and friendly staff..
Total reviews rating
199 Reviews for Fairfield Inn & Suites by Marriott Buffalo AmherstUniversity 2023:
Review №1
2022-07-04Great location, lots of parking, friendly staff. Breakfast and pool available. Still no housecleaning service for rooms. No inspections showing in elevators (something I prefer readily available). Pet friendly. Dogs were obsessively barking at 11 pm on floor 3. And a small dog with no leash ran at us in the hallway barking and growling. Also someone had their small dog at the booth with them while eating breakfast and carried them around all the food. No one was at front desk entire time as this happened and the dog barked at people and growled. So this was the only issue for us while we stayed.
Review №2
2022-05-18Clean hotel, friendly staff, great amenities. Pool open until midnight is a plus and fitness center 24 hours. The only complaint I have is that breakfast is served until 10:30 am on weekend, but most of the breakfast items they boast were gone at 9am Sunday (Greek yogurt, silk almond milk, syrup for waffles, hot chocolate)
Review №3
2022-04-10No complaints. Room was very nice; great shower and room is well laid out. Solid standard breakfast. Very safe and quiet neighborhood, near university. Did not use any of the facilities - was there just for the one night.
Review №4
2022-06-30With having staying at this hotel multiple times, and now having a toddler who’s unable to walk and just crawl I’ve never realized how truly dirty the rooms are. He showered at night woke in the morning and was crawling around and within an hour both of his legs were completely covered in dirt due to the carpets being unclean. Time for an upgrade Marriott
Review №5
2021-09-30We stayed at the Fairfield Inn for 6 nights. We had 3 rooms, one of which was handicapped accessible. We had an elderly adult, 4 teenagers and 2 adults. We had many requests and all of them were met with friendly, professional attention. The staff could not have been more attentive and helpful. Even the teenagers said the hotel felt like home each time we walked in the door. The free cookies at the desk were delicious and appreciated. The Corner Market in the lobby was a great perk, we bought many snacks and drinks during our stay. Breakfast had a lot of great options and hot drinks and water were available all day and night. The pool and hot tub were clean and fun for the teenagers. The toiletries provided in the bathrooms were so much nicer than most small hotel bottles. The shower was huge, the beds were comfortable and we felt like we were in a central location to all the parts of Buffalo and Niagara that we visited. I would definitely stay here again when in Buffalo. Thanks for a great stay!
Review №6
2021-09-10Our stay here was very brief because we were traveling, yet it really left an amazing impression on us. We checked in extremely late because we were in traffic. We had called ahead and they made sure our rooms that we had reserved would be ready and available when we got there. When we arrived the woman at the check in desk seen how exhausted we were and made it as quick and painless as possible. Our rooms were very clean and we had no issues at all and I was very happy how the cleaning staff keeps the rooms maintained. Our family enjoyed the breakfast that the hotel offered in the morning before we got back onto the road again to finish our traveling and when we checked out at the desk they had fresh made cookies for the guests. In my opinion this Marriott goes above and beyond and I am happy to recommend them to anyone! All the staff there are amazing and it truly shows how cared for the guests are when we stayed here! THANK YOU!
Review №7
2022-01-17My husband and I often come to Buffalo for football games, and typically get a hotel to sleep at after the games. The night we checked into Fairfield inn we were actually originally booked at another hotel. This other hotel did not provide us with a clean room but also did not offer any solutions to fix the problem. This resulted in me having to call other area hotels at 2am the night of a football game trying to get an immediate room last minute. I eventually called the Fairfield Inn and spoke with Bridget(who was so helpful) and she informed us they had 1 room left. We immediately went over checked-in and Bridget even walked us up to our room to make sure everything was fine. We definitely plan on staying here in the future now when we come to Buffalo.
Review №8
2021-10-19We checked in late Fri and the staff made sure we checked in quickly. Breakfast was included with this stay which saved us time and allowed us to plan out our morning at the college. The location is walking distance to the university. Overall the stay was very enjoyable. Staff and accommodations were exceptional. Gym was decent and the property was well maintained and we felt safe here.
Review №9
2021-09-05Staff was friendly from beginning to end. Understandably, because of COVID the rooms aren’t cleaned daily. The hallways, lobby, and elevators were always clean. There were a lot of breakfast options to choose from and the area was always kept clean. The patio in the back was great to sit back and relax after a long day. My husband was able to enjoy smoking his cigar away from others without having to be banished to the parking lot or a bench out front as in other hotels. We did not use the gym nor the pool, so cannot comment about them. Proximity to UB is a plus! Looking forward to another stay here soon!
Review №10
2021-10-09We stayed at Fairfield Inn & Suites Buffalo Amherst/University October 1-3, 2021 for Parents / Homecoming weekend at University at Buffalo. My wife and I met at UB, and our daughter now goes there. We were very impressed with the hotel and the staff. The hotel lobby and breakfast area was modern and spacious. The room was clean, modern and spacious as well. And last, the staff were among the most professional, courteous, and welcoming that I have encountered. Well done!!