In-store shopping
Yes
Family Dollar in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
SNAP/EBT
Yes
Phone: +1 725-224-6737
Site: https://www.familydollar.com/loc...
Site: https://www.familydollar.com/loc...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
Family Dollar in other cities:
Comments (90)
Excellent Service By The Young Man On Register. They should continue training this young employees to be nice to customers. And managers too they need more training on knowledge of business...some dont have a clue and they say ( they are managers )
The most ghetto family dollar in the world if you ask me. They have maybe 2 people working. Nothing is ever stocked. One time they had no food items for atleast 5 months. The cashier even asked if i wanted to buy weed. Like really bro??? This owner needs to get his stuff together. Ive been watching this store decline for years. Only reason it gets any business is its location.
Worst service ever from rude employees that hate their job as well as YOU SPECIFICALLY for making them actually DO their job... *AS AWFUL AS IT GETS MAKING ME DREAD EACH ENCOUNTER* Its really too bad too since its one of the only stores in the area that sell general household goods as well as the basic foods we all need, making it unavoidable due to this areas lack of an alternative.That being said, Family Dollar on East Main will never offer better service since they will always get the business of the community simply bc we have no where else to go and it makes me sick knowing my hard earned money helps their evil business thrive...
Went to return a product from another family dollar at a store on main and West Utica in Buffalo New York The manager came up after I had to wait for her to get up from the desk and finally said to me she would not take the return because she didnt want to lose out and have a loss. Theres no excuse for not taking the item
Not too thrilled with the fact that they mislabeled THREE peg hooks FULL of batteries and refused to sell me the pack I bought at the price they were labeled.
Well stocked but not the cleanest or most organized store.Be prepared to leave your bags at the front checkout while you shop and note that kids under 18 are not allowed in without an adult.
Theres no where to lock up your bike, and the staff will no longer let you bring it inside when youre just grabbing a quick item, such as aspirin or milk. Its a good little place to grab a few essentials inexpensively, while youre downtown, but without a place to lock up the bike--its not great for those of us who live downtown anymore, unless you have someone to stand guard outside while you run in. Since theres no parking downtown thats close, it rules out a quick run while out on other errands. It seems this place only caters to those who are either working downtown, or have a lay over at the RTS transit station during their commute.Since two other Family Dollars on Monroe & Goodman and over on Garson & Culver have closed, itd be nice if this were available were more available for quick over-the-counter item or for a few household goods like dish soap, for those of us who live near down town, but are a bit too far to walk, and dont want to drive for lack of parking.
Wow. This place is some next level ghetto-strugglin. Heres the kicker: when someone new walks in, they get scoped out as if they be stealin! Fairly clean and orderly for such a trashy area of downtown. 2-stars cause employees hustle and always helpful.
The family dollar sowntown, cud use some lessons in common courtesy, judjing incorrectly..judging period! Searching ppls purses, property,& actially searching a person! Ordering myself2 open my purse for absolutely NO reason, besides the fact they felt like it..no exaggeration.. No lies..no arrest record, or past history w/ this store..Never been in trouble with law at all..Then after 1 employee searched a man exiting the store, after the entire line was protesting this, the teller refuses2 wait on me, after waiting in line 4 over a half hour, &literally says Ill take the next person please, anyone exept HER ( me) wen the whole line was saying the same things& protesting her actions in the same manner,Yet sbe singles ME out, cus she doesnt want 2 wait on me!!!! Omg! Wish i cud hav filmed it..🙄
This store Is a flithy mess! If there was another store to shop at, I would no longer shop at this family dollar! It needs a whole new makeup over starting with the manager! Just my opinion!!
Damon was very helpful (Main Street, 14604). Family Dollar need more people like him.
Great new store manager 👌
Lot better than GD. A block away
This store is constantly getting inventory, (Especially during business hours.....whats up with that?) However, whenever you go in to shop at this store there is barely any inventory to be found.
It was hot in there and very poor customer service. Plus the aisles werent that big for a handicap person to get through
Kind of busy, a bit unorganised, but fairly decent products for a decent price.
They have all good items to buy and the peoples courteous when you walk in the door and if you need help they will help you pretty good store
The store could be a lot bigger and more employees. Other than that its great.
Always very understaffed with register lines commonly stretching halfway to the back of the store. Frequented by lots of local crazies and weirdos at all hours.
Messy store... but lots of real bargains. This particular check out person is nice. Dont know her name.
One of only a few stores in the heart of downtown...great prices...incredible staff..I LUV this place.....!
Was great , found all i needed for apart, making it more comfortable for staying inside . thank you for checking on me .
Excellent service 👏
Under staffed but has a large selection. Kinda disorganized but if they have it youll find it.
Very friendly great customer service, fast easy lines. Great place to shop.
Store is neater than other Family Dollar stores. Customer service could be better.
I live dwntown......and i cnt complaine about the store or staff......amd they seem cool.....
Dirty let people off the street come in and beg for money. Let people cut in line
Only place in downtown Rochester for reasonably priced goods. A bus commuters dream.
It is what it is, nothing more nothing less. Its the best and only convenience medium size store downtown.
Great collection. Needs better organization though. Helpful staff.
Had almost everything I was looking for, friendly staff
Its a cool store for a quick stop.
Nice place but they have no parking lot
The line is always super long and there is never more then one cashier.
Just that supplies bout so fast now
Long waits at times....its convenient being downtown but its just an average place
Need more workers lines are long and waiting to check out can be a Hassel at times
Crowded and not that organized. Not many Ppl working there.
The team member waw able to accept a last minute change of mind
Grate too do some fast shoping for the small things
Interesting store no much stock at this store
Lines are long and its difficult to find items
Convenient location. Competent, knowledgeable clerks.
A nice FD , small but convenient
Still needs employees to be staffed, understaffed!
So glad we have it by the transit station.
Slow service. Staff is rude
The cashier was not friendly
The store is a bit disorganized
Good bargains on a lot of products!
Its ok
Very small and limited
Very. Good
Slow service, and unfriendly staff.
Only if you must
A lot of different items
Good
They need to mop
It was very cluttered.
Long.....slow......lines
Purchase some items
Good shipping
Good
Nice
Nice
Easy to shop
Its family Dollar
Good place
Good prices
Please
Great place
Buy something
Cheap groceries
Convenient
Very good treatment and pleased
Very good treatment by employees
Excellent customer service
Excellent
Cheap
Total reviews rating 3.8
90 Reviews for Family Dollar 2023:
Review №1
2022-05-17Now that the store has a new manager walking in there early on a Tuesday morning was an amazing experience! Kim ( the manager) was genuinely helpful and put a smile on my face for the rest of my morning. Truly impressed.
Review №2
2022-03-10The store consists of here and there grocery items and an equal amount of random household items etc. The staff here are decent. Its ok for a quick in and out stop.
Review №3
2022-05-15I needed an ATM and sunscreen on a Sunday and they had both. People behind the register were friendly and helpful.
Review №4
2021-05-08I have always found the employees to be kind and courthouse. I have always been greeted when I have entered the store. And if I was unable to find something or I needed something on the top shelf that I could not reach the employees have always helped. And when I have checked out they have always made sure that I was satisfied and found everything that I was looking for.
Review №5
2021-09-17I love it being so close. I walk.most of the time, to the store. I met JoJo the manager, she was amazing and went out of her way to help. A great experience for 8am.
Review №6
2021-12-12Everything I overnight in roc I can get whatever I forget at home from this store. Always get a good laugh and great service.
Review №7
2018-01-05Very convenient. Store definitely needs repair and better organization. Staff have always been friendly.Edit: I answered a question from Google about this location. (Is it wheelchair accessible?) I answered no. I have gotten into the store with my wheelchair but it is not easy. No button. And the doors threshold isnt easy to get over. Thus, why I say the store needs updating.
Review №8
2019-08-15Staff requested my backpack when I entered the store. Totally ok.When I got it back all the pockets had been unzipped, and my pack was wide open. SO NOT OKAY, EVER.If it wasnt abundantly clear above, the staff ruffled through my pack while I was shopping.Completely and utterly unacceptable.
Review №9
2019-08-11Although the store is messy the location is convenient for quick buys such as home goods (paper towels, tissue, detergent), and basic pharmacy store needs(fem prod, hair, bathroom, medication); which if you live in the area there is nothing available outside of making the drive to Henrietta, Brighton or Greece which is no less than 15min away, then there’s parking and having to drive and bring in bags... Ughhhh I could go on and on but hey, this store is bitter sweet lol have to take the the good with the bad.... The only part I would give a 1* is the staffing. Management must hire more people to keep the store clean and to make checkout faster and possibly a security guard for loss prevention and to keep COG from going up which would be the only reason I stop shopping.
Review №10
2017-02-18It takes talent to run a store this terribly. (1) Theyre constantly out of basic things, like eggs, milk, or butter. Its not an anomaly - it seems like every Sunday, theyre out of milk, but they never get a bigger shipment to start their week. (2) Their staff is miserable - it seems like a terrible work environment. Ive gone here for long enough that Ive seen staff members on their first day, and watched them get more and more depressed before disappearing. (3) They never have enough cashiers, and their payment processing system seems like a wreck - you can expect to wait at least 5 minutes in line, and theres almost always only one cashier. Paying takes forever. (4) They run out of cash all the time. When they do, they can only take cards.