In-store shopping
Yes
Family Dollar in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
SNAP/EBT
Yes
Phone: +1 585-613-0936
Site: https://www.familydollar.com/loc...
Site: https://www.familydollar.com/loc...
Opening hours
- Monday:8AM–10PM
- Tuesday:8AM–10PM
- Wednesday:8AM–10PM
- Thursday:8AM–10PM
- Friday:8AM–10PM
- Saturday:8AM–10PM
- Sunday:8AM–10PM
Family Dollar in other cities:
Comments (69)
There is usually a long wait to check out. Under staffed. However the staff is pleasant and helpful. Usually find what Im looking for and is convenient.
The parking lot has nothing but trash on the outside of this store its very nasty and unpleasant too park your car or even step foot outside your car, its been like this for months a dirty parking lot why hasnt anyone cleaned the parking lot? It look like an landfill... You guys lost a customer because of the dirty parking lot
Nice I got everything I needed I was in & out but I didnt appreciate the Puerto Ricans with the use of the n-word otherwise it was all good
Nice. I just dont like it was only one person at register.
Had everything I needed and was a quick in and out shopping experience!
It was fine. Just wished they had more options.
Need to restock items a bit more often, otherwise great services.
The Service fast, The cashier greeted me as I entered store, the the Associate on the floor help me find what I was looking for
Finally a Family Dollar that has everything I needed and wanted in one stop.
Nice young lady at the counter very pleasent
Is that good ghetto family dollar, dont hate on it
Good customer service. Never do i have problems here.
Well organized. Well stocked. Not in the best of town though.
Couldnt return a dysfunctional fan. Manager was rude and employees were ghetto...
I like family Dollar the service is always good and the workers are kind
Most nice but i rate nice worker 100 out 100
Pleasure
The cashier was very rude and acted like she didnt understand English
Line was very long . Only 1 cashier and he was very slow.
Convenient. Never really long lines. Friendly staff.
The cashiers are always very friendly
Employees are very rude and wouldnt let me talk to the manager
This my stor very nice and friendly 😁
I love shopping at Family dollar....
Very nice environment and products!
Close to home but half the staff sucks sorry not sorry
Family Dollar is great, as usual!!
I love family Dollar❤️
Love it although it could be cleaner
Reasonable price, friendly, clear!
Close to home and very convenient
Cheap amd always has what i need
Convenient inner-city Family Dollar.
Wonderful place to shop
Extra savings on clearance items.
Not the cleanest area.
Good deals!
Bad customer service
The employees are rude
Filthy!!!
Its okay
Great
Great
Good
Best place
My go to place.
Crappy
Rude
Clean
They could have a good selection of merchandise but, apparently, their employees are NOT very excited to work in that place. Too bad, because it is in a good location. And the floor needs some cleaning.
I dont like this family dollar, they dont have employees that serve customers
The prices are the best and the articles too, they are of very good quality and the quality is a very fine and beautiful category.
There is no work organization in the things that can be identified. Identifying the services of the products that the consumer seeks the services vary from many conditions
Every time I go they are stealing they should improve security
6 good price and many sales
GOD BLESS IN HEALTH COFIEN IN GOD AMEN
There are not many things, no guests.
There we get everything
Itttt
Total reviews rating 3.7
69 Reviews for Family Dollar 2023:
Review №1
2021-11-27I actually shop family Dollar a lot. My problem with the store is that it takes so long to go through the checkout line. Sometimes you wait 15-20 minutes up to a half hour to get out of the store. It would be nice if others would pitch in when they see the line getting too long. Other than that usually they have what I need there, and the one manager, the male manager, is extremely helpful so thats a plus. If it wasnt for the long lines I would have gave it a higher rating.
Review №2
2022-03-21Everything i was looking for was on the shelves. Thank you Family Dollar.
Review №3
2022-06-08It was good I got what I wanted.
Review №4
2018-05-06This is your typical family dollar, with typical family dollar items. The thing not typical about this place is the automated message that goes off when you open the door informing you that this location is under constant observation. The barred windows paired with the welcome message, make this location feel a bit like a jail cell rather than a shopping center.
Review №5
2017-12-03Its ok, but the family dollar franchise needs to step there image up ! Just about every family dollar has trash all over the place in front and parking lots! If you are going to take our money, at lease use a few dollars to help maintain your propertys and help us maintain our city cleaner...
Review №6
2017-09-08Very unprofessional employees. One employee stood at the door yelling on the phone about her DSS case. The employee cashing out could not grasp the concept that I paid $20.02 for my $9.52 balance due so I could receive an even $10 & 50 Cents back. This store is also very dirty. on the floors & shelves.
Review №7
2018-07-31Dirty, unorganized, lots and lots of garbage and potholes in the parking lot. Cashier was super friendly and offered us a coupon that was left behind to receive $5.00 off our $26.00 purchase. The wait in line was very short even though there was 3 customers ahead of us
Review №8
2018-04-06I have worked in the customer service field for over 30 years in which most of that time has been in retail. This family Dollar location should not be put in any ranking of a category of good, moderate, or sublime adequate sevice. I made the unfortunate stop today to grab some house supplies, I should of knew from the unkept pothole parking lot that this visit was not going to be a good visit, to one of my favorite quick stop and shop places. I walked in and right at the door blocking looking me and my wife over hard was a young security guard whom of which looked as if he just came from 130 south plymouth (our local jail). From there the manager on duty yelling at me and my wife to take our hoods off so they can see our face clearly. I asked the reason why especially since the elderly woman that came in before us had a hood on and was of a different race did not get asked this question. The manager did not give no reason and I told my wife we will not buy anything out of here and lets go. I will be filing a complaint with my local government office cause this was a blainet sign of racial profiling, I tried call customer care and I waited on hold for more than 1 hour and 20 min before the line was disconnected. My advice for anyone never never never stop at the Family Dollar at 189 Portland Ave in the city of rochRoche NY.
Review №9
2019-07-13The females that work at these family dollar are being harassed and sexual assaulted by their bosses and corporate. These bosses and corporate are harassing the females to go on a date with them and to have sex with them in return to move up in position and increase their hourly pay, I know many females who are being harassed and nothing is be done to stop it.
Review №10
2019-12-01They chooce to do their truck at 8 am and close the store for three.hours. meanwhile inside can see workers just talking might not take as long if people were working