Kerbside pickup
Yes
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Comments (199)
Sadly, this is a very run down and fairly dirty McDonalds. As a tourist, I found the standard to be quite far below the normal standard that I would expect. The food itself was fine, though the burger was only half in the bun and it seemed quite carelessly thrown together. The toilets and tables in particular were in need of replacement/renovation.
My 12 yr old couldnt wait to visit the Times Square restaurants. Great atmosphere and quick service that was accurate. More so then our local restaurants.
They were rushing at this location on 47 th and 6th avenue and under cooking the food. I appreciated the speedy service. Please cook the food throughly.
Ordered crispy buttermilk chicken sandwich. Image shown as lettuce tomato abd other vegetables. What i got had two slucr of pickles
No seating - no bathroom access for customers. Employees are trained to say the most obnoxious thing when a customer asks to use restroom which is we dont have one. Must be nice to have a golden bladder. I on the other hand, have a regular human bladder and I enjoy using the restroom when I need to do so. Food was iteee I guess. ...
Just ate here, beautiful atmosphere complimented by my sprite no ice and double cheese no ketchup with a medium fry. felt like a true king eating my meal of champions at the table. then came the first warnings. as i felt my stomach rumbling i knew the inevitable was coming. as i asked the cashier where the bathroom was, masking my cry for help as a simple question, i heard the dreaded words “i’m sorry sir we don’t have a bathroom” at this moment i quickly began to panic, and i started to hyperventilate. i was able to calm down but then i felt a new major concern arising. i felt a massive sneeze coming and as i expelled it, other floodgates also broke loose. defeated, i widened my stance and slowly shuffled towards the napkins by the drink machine in an effort to redeem any small sense of pride leaving the restaurant. overall experience was still pleasant, but it could definitely use a bathroom.
Brought back to the hotel as no seating area and bite into my burger and it was raw not even cooked in the slightest I nearly got sick, went back around and got a full refund never again. Also theres a homeless guy who asked for food and I said of course and got him a meal, but when I went back he had asked 2 more people in that short time I was there and when I was leaving he had a pile of food in the corner, youd think the staff would tell him to leave after he got his meal the first time rather than pestering people again and again when he had a pile of food there already.
The dirtiest, most cramped McDonalds Ive ever been in.The layout of this McDonalds makes absolutely no sense. You have 3 floors, 1 of which seems to be closed off at all times despite how crowded the building is, then you have a few tables placed seemingly randomly throughout the floors.Very badly maintained. Trash bins are full, tables are dirty with leftover food that has clearly been there for a while.Oh, and the water heater must be on a max setting, because no matter what setting I put the faucet on the water is SCALDING. Its just asking for a lawsuit.
Walked in at 4:30 on Monday morning and was told they were closed, after seeing every sign saying that they are 24 hours. The lady working was rude and said they open at 5:30.. doors were open and lights were on but didn’t want to argue so we just left!
One of the most disfunctional brunches I ever have been in , the stuff was busy fighting between themself , took more then and 40 min to get the food, maybe the hour of day but there can be no excuse .
This McDonald’s is NOT open 24 hours, need to update the maps listing and the signs outside. If it is supposed to be, then employees are turning customers away after about 2am.
Careless staff, i waited around 3 minutes to be attended because they were having great conversation between them (staff) and cursing each other in Spanish. Very bad service. 👎
Very considerate manager today. I ordered the wrong drink and apologized for that. She helped me changed the drink. Thanks!
Food was more expensive than our ones back home.I know that some people may think there is some sort of charm to a typical new yorker who yells alot and is a little rude, but its not nice when you are exposed to it.This place needs to learn when a customer comes to get their food, dont talk in rude tone to them, and how about not exposing customers to yelling and arguing between employees in the back?
Fast service, clean, we went for a quick breakfast. Only place open on 4th of July Holiday for breakfast.
Twice on 2 separate occasions the cashier got our orders wrong despite being simple orders with instructions given as she was not native English speaker. No reason to get it wrong aside from poor attitude and eye rolling she have us.
Always long lines and short staff. The only reason I gave it two stars is cause the girl behind the register was so polite.
One of the smallest and oldest mcd inntown
Just got delivered with Uber Eats to my hotel. Half of our order missing. Ordered meals but no fries in the bag, missing a burger meal also. My daughter asked for a burger with just cheese, hers came with everything! The bag was sealed so McDonalds can’t blame Uber. Chicken nuggets are uneatable, and rock hard! First time in NY McDonalds and it will certainly be my last!! AVOID DELIVERY.
Its mickey ds always a good go to if your in a rush and the service here is speedy
Be careful they are paid in cash they do not give receipts the employees are thieves! I will report to McDonalds
One of the very few NOT-smelling place to get food in Flushing.
Really all was horrible, the hamburger had a lot of ketchup, but the worst was the place, garbage every where, the restrooms make me vomit, the worst experience.
I brought hash browns one day ($5) and it was fine the next day I forgot my fork at home and went in to get a fork and she acted like the plastic was coming out of her check. A potato at best is 68 cents and the other day when I brought 2 hashbrowns you got 5 dollars out of me so you made a profit off of me and every other person that orders from you. If I ask for a fork Im not sure what the concern is.
In order to use the restroom you have to buy something YOU need a receipt to use the restroom
Terrible counter employee. This might be McDonald’s but some employees are unqualified. Not returning to this location
It is small but you could eat fast food quickly. They sell breakfast. The neighborhood is very good and have amazing things to explore.
This was the nicest McDonalds Ive ever had. Dont taste as nice back in the UK as this. Was so fresh
Alarm sounded for no reason repeatedly. Very uncomfortable for customers, lack of maintenance apparently.
Very freshly cooked, extremely friendly stuffs, it is a highly recommended place to go if you want to get McDonald’s after midnight!
Service was fast for rush hour lunch time, 1:00 pm..
Met a new friend....food was right on time...
The experience of entering this and most McDonalds in recent times have unfortunately seen a decline in fast food service, from customer services to often out of order kiosk or just very long waits, which takes away from that smile you expect to have upon entering and leaving a McDonalds restaurant. Unless you have to, Id avoid going to McDonalds untill they can improve the overall experience back to pre Covid-19 era.
My mistake that I didn’t check the order..I ordered 2 burgers and they put only 1Didn’t get a single souse for nuggets but they put 300 napkins lol should I eat them or what 🤯
They should higher their burger quality and even their price. People can afford paying a little extra for a burger with higher quality and better taste. Service is good and their french fries is always good.
As I am vegetarian I didn’t suggest McDonald’s for vegetarian diet person in US. There is only one thing to eat and it is french fries.
Bit pricey compared to other MacD in suburban.. 2nd floor has space to dine in... Two blocks away from Times square.!!
I placed a mobile order for breakfast. When I was close I checked in that I was there. When I arrived at the doors they were closed. I was still charged for my food even though I never received it. Doors were even locked, just tied closed with trash bags.
It says that it is only closed from 3 to 4am and it is 4:22 am and it is not open bad service
Everything was cold, tasteless and the half of the McDonalds is moldy.
Fast Service..Clean and very convenient.
I got the filet sandwich and a dr pepper
Waiting in the line a lot.Just two cashiers and they make it slowly…
Very busy location. Staff was very quick. Staff was friendly. They worked very hard at the speed of service. My food was hot and accurate so all is well. Prices were average for McDonalds prices of course. Location was amazing and easy to get to. I am glad I stopped in and got my diet coke. It was clean and glad you had a bathroom for me to use upstairs
The overnight front of the house woman is a pure JOY. I wish everyone else who worked here during regular hours was half as kind and attentive as she is. (and I wish I knew her name... We refer to her as Mama McD.)
Why are all McDonald’s in New York very bad
No mask wrong order 1 register
Horrible service staff does not know how to handle rush customers.After two years i have seen a big change in staffing and better Service, polite service team.
This place used to me nice and have polite workers but in the last 2 weeks Ive had people not be able to ring up simple orders, they barely speak English and clearly dont care about anything or the customer. Also in the last 2 weeks sitting upstairs where there are signs that clearly say no loitering, no soliciting, and seating us for McDonalds customers only doesnt seem to matter. The amount of homeless people coming up to tables begging for food or money is ridiculous. Who ever manages this dump needs to be fired! This place needs a massive overhaul
Me and the rest of my family waited in a long line to order, my party currently made up of three people. Not so hard right? Three simple orders? Nope! The young lady at the register with a very thick accent completely ignored two of our orders while getting the third incorrect. Not very clean at all in this resteraunt neither is there much comfortable seating. Not pleased whatsoever.
The bathrooms were nasty, no toilet paper, paper/napkins on the floor everywhere. Even the mens bathroom was disgusting. We waited over 20 mins for our food, only to get a small portion of fries in the large pack, instead of the large fries that we ordered. While the line to place order and pick up were ridiculously long, the manager saw it was more important to argue with the delivery guys. Never again!
Very clean, you can order from the multiple kiosks and pay and wait for your food. Yes it is open for indoor dining and yes the restrooms are open and clean
Good deal for a meal and good service
Fast service and great food!
Horrible Service, they allowed Chick-fil-A patrons to occupy two of very high demanding tables, when told management (young lady) made such faces, you would think you were asking her to do something extraordinary!!! Dont plan on eating in, and check your order before leaving.
The service was quick so that was nice but i expect that at all fast food places. Now as far as the food we all know not to expect much when it comes to fast food but even so this was underwhelming. It was disappointing to see what I got with my order but it is what it is I guess. The best way to describe it is that it was cooked with minimum effort in my opinion. Only reason I give it four stars instead of anything less is that the combination of two cheese burgers and a Mc chicken into one burger is terrific. Im not sure why but it just works. And it was cleaner then some other McDonalds Ive been to so that was a plus.
Good food but the service was poor. Ladies behind the counter were loud and unprofessional
Good food . But this store gets my orders rong alot..
Very clean and efficient mc donalds even when busy. Worth the wait
Liked how they made use of such a tiny space however the lack of a restroom was a major let down
This McDonalds is a really simple and quick bite place for breakfast. Breakfast was served really quick and the lines were moving reasonably fast as well. Space was used very intelligently so the line wasnt bumping into itself and theres a second floor and third floor to eat.
The worse service ever. The line was out the door. The Supervisor walked throughout the establishment noticing the line and didnt assist at all. The one cashier along with the staff on fries did not have an urgency to move the line along. I was denied hand sanitary by the manager without a reason.Poor customer service
There were too many homeless hanging around inside.Dont get me wrong, I am all for people finding a place to keep warm but at the same time I dont want to be sitting next to them while I am trying to eat.I really shouldnt have fend off requests for a bite of my Big Mac (or requests for money), nor should I be subjected to the lingering human odor that overpowered the smell of my food I just paid for. McDonalds has to police this better. As a paying customer, I should not have to deal with this. Next time I will just go to another establishment where I do not need to deal with this.
I was walking and decided to get myself a chicken sandwich. Since there was a homeless person standing outside, I got them a sandwich as well. Its nice to know that I can buy a hearty sandwich for a reasonable price.
Coffee was good and quick.Staff was alright.Went to the restroom and I literally gag! There was pee on the floor!It had a very disturbing smell! And it was not the typical “bathroom” smell.Hate to say it but I been to ghetto/disturbing McDonalds before and this place makes that place look good.
They were arguing in the back, and then came to the front and started arguing more(more like very loudly complaining of something or another and saying they werent gonna do any of the work) and the lady forgot sauce, napkins and got our order wrong. It was very weird and difficult being there as I didnt know if I should feel threatened or not. I needed to ensure my own safety because this lady was upset but it doesnt mean openly scream and be belligerent about work.Aside from the horrible service, the place was overall clean and has two floors, only saw the first floor though.
I like to go with friends to this place with my warmest recommendations. I go to this restaurant often. I get very good feedback from my friends. The the cooking is flavorable and the team is generous and cooperative. always when we eat in this place we have a splendid time. warmly recommended.
I should probably be embarrassed to admit this, but I stop here every morning for a large coke with extra ice (the fountain cokes here are the best in the city). After no more than a month or so, two of the women who work here began preparing my drink as soon as they saw me enter, so it would be ready when I got to the register. Seriously, I love this McDonalds and havent found a better one in the city yet.
Long wait at 6:30 am with only two people in front. Service unfriendly. Things were just being set-up. Felt unloved, second floor seating area smelled of cigarettes and did not feel safe. Hot cakes were good though.
The place is obviously grossly packed with people. Its a McDonalds ones expectations are already pretty low. I asked for a caramel drizzle in my chocolate and they gave me a chocolate drizzle, great, some chocolate in my chocolate. Once I discovered it I was in the second floor in a seat I waited forever for, I wasnt about to go downstairs fighting the crowd and losing my seat. I thought about doing it several times though because the chocolate was so scorching hot that it took like 10 minutes to lower temperature to just burning hot. I will rescue this: I ordered chocolate chip cookies and they are the best I ever had.
This place is terrible.I went there a few weeks ago and they forgot to put in all my food in the bag I didnt realize it until I got home. Then I just went today thinking oh maybe they just forgot or whatever. And Im sure they did.Then today I ordered something and once again they forgot my order so I went back and showed them the receipt and they said they put it in my bag and we were arguing over the fact that they didnt get my order right. Then the manager came and pulled the lady aside for a few minMean while I was in a rush. Then the manager apologized and gave me the right order. Smh that lady was terrible and I think she needs to get fired thats all Im saying.I admit its my fault I didnt look in the bag the first time, But seriously this place needs to get the orders right. If I could actually rate it from my experience I would give it Negative Stars. This place doesnt deserve to have any stars.
Mc D is not my favorite fast food place. Also they dont like it when you try to put the burgers in your butt when sitting at the table. They prefer it Id you do that in the bathroom or in another location.
Good food and pretty quick service. No indoor dining right now
Do I need to say it again? The ambiance of the lilting void of reality, the harmonious swaying of the lights in tandem with the universe, the sheer vibes of you and your emotions- face to face over a one dollar soda thats bigger than your head. McDonalds already knows and so do you.
Quick service and great customer service
The lines are crazy here but typically move fast. Its the small set up that makes it crazy but its Manhattan
Terrible morning experience. Went to grab a quick breakfast at 8AM on Sunday. Ordered, paid, and went upstairs. Full of rough sleepers, smell and mess. Didnt even finish our breakfast and went. Disgusting morning experience. Staff was OK.
I love McDonalds and this one is the worst of all time. The managers are so overwhelmed that they actually yell at customers. Todays the first day I would have waited less than 45 minutes and they forgot to make mine. Super dissatisfied.
I dont mind that its busy, because its a McDonalds in the Rockefeller center, I mind that there wasnt enough people at the registers. They need to have all registers up pretty much at all times. But my fries were hot and I love that!!!
The ladies there are efficient but uptight
Is good if u like mc donalds more then burger king
Fairly quick service and the same food youd expect at any McDonalds, but it took 45 minutes after I ordered my hot chocolate for it to be safe to drink. Probably another lawsuit on their hands if they dont turn the damn roast temp down.
At this 24 hour McDonald, the woman was sweeping the floor of this empty McDonalds. We waited for a few minutes while we swept in front of us and eventually took our order. After taking our order and putting it in she went back to sweeping. The staff finished making our food yet she waited five additional minutes to bag it despite it sitting there clearly in front of us AND she packed it without washing her hands. I prayed we wouldn’t get sick.u
I always love McDonalds. Specifically when they have a self attendance. I can pickup whatever I want in few touches at the screen. Then wait few minutes to eat a delicious sandwich, with fries, and soda.
Really good food and service
The attention is so bad, probably the worst experience Ive had at NYC. We stayed at the file for 10 minutes (22:20 to 22:30) to order a milkshake and an ice cream only to hear the manager that the person in front of us was the last to get anything sweet/iced.
Usually very nice and helpful people on 47th :-)Went the Sunday 20th in the morning, and had the worst careless service. I went out without any order/ food. Staff told me the system was out of order, smiling, not even trying to find a solution.I know we are all numbers and NY is a big city, but this is not the level of service expected :-)RegardsV
After waiting for over 15 minutes for my food I had to call over to the staff asking where it was....after she scrolled through her dismissed orders she found ours...served us a tea which had been standing for the whole time and objected to the idea of providing a fresh cup...then most of the food came over and I had to chase the fries...I was then greeted by a manager whos line was whats your problem I politely pointed out the excessive wait and Im still waiting on two drinks which she demanded evidence of (despite it being on her order screen). In the mean time my family was being pestered by security to leave because they were loitering. When finally opening the bag of food we found cold cheese burgers and chicken that had clearly been in the holding cabinet beyond the permitted holding time...
Use mobile coupon. You save a lot of money actually. Thus particular store is 24 hrs open.
Its busy but the team made the enormous line move quickly.
For a McDonalds it was especially bad.
Like every McDs, it has mediocre service with shitty food that would clog up your arteries in a second but yet I still love to eat it. The service is okay but this location is packed with tourists and people who seems to be trapped in some kind of daze. There are roughly three floors of spacious seating but there are people there who just sit there and kind of hang out. I wish McDs had a more stringent policy for people who just come to read a book and take up 4 chairs by themselves.
Very fast thanks guys
Staff tries to lie to you about being closed.
Not too happy with their burger that I had last week. The double quater lb burger was just room tempurture and very dry. Its like it had been sitting there for a while. The fries was also warm only. Did not measure up to the average (normal) Mckey D. I DONT THINK THERE WILL BE A RETURN TRIP FOR ME.
Love their coffee
This restaurant allows homeless to sleep in booths upstairs and allows them to use the restrooms as a bath house. Entire eating area had a VERY foul odor. So ... unless you are homeless or like smelling foul odors when trying to eat ... pass this one up!
Computers were all down and it took 10 minutes for someone to realize that I was waiting at the counter.....
The consistency of McDonalds is what I check out when I find a McDonalds in different parts of the world. New York City is no exception. This was the first time I was in a McDonalds that had three floors in it. It was clean, the staff were all very friendly and helpful. It could have been a small town eatery but there it was in the heart of New Yorks Manhattan! Definitely worth stopping in here when you are at this point on 6th Avenue!
Its convenient to the 168th street shelter. Spacious, clean and every time I go there high energy dance music is playing. The only down side is it always busy,they need to hire more people. One more my coffee is always worm,and coffee and the price for a large cup of coffee is $1.09 cant beat that.
Did not give straws or ketchup and employee was rude when asked for a cupholder.
Several times they miss giving you stuff in drivethru and you go home and realize its missing and then drive back, they do give it but it just feels bad because by the time you get home everything else is cold. This has happened several times and now I always count before leaving the counter. Irrespective to the honks other waiting customers have to blow.
I visited this location for the first time Saturday and used the atm and purchased fries. The manager had just used the handicapped restroom,as he excited I attempted to enter at which time he closed the door pointing in the air telling me to use the restroom on the upper level.i approached him about his demeanor and he became dismissive and called me an animal stating people like me enter all the time. After I used the restroom,I went to the register and asked for his name. Both cashiers ignored me and continued to take orders. A homeless man was sitting outside and stated he witnessed the incident and informed that this guy is nasty all of the time.I will not set foot in there again and I will contact someone over him.
Well everything was okay the lady at the cash register she was very happy and very nice l totally forget her name great person so much energy on a Tuesday night July 28 at 11:45 pm ⭐⭐⭐⭐
Place was buzzing late in the evening. I had to remind the manager of the missing order. most of the other orders were provided but some were missing and staff had to be reminded. One customer walked away after a long wait of his order.
The homeless accommodations here are some of the finest in the city. Each morning, the second level is full of sleeping homeless men and women who smell less than appetizing. Sadly, I am forced to eat here due to it being open 24 hours a day. Woe is me...
The staff is horrible here. You ask for your coffee a certain way an they still make it however they want to. The one dark skin short register girl never smile always seem like she have a attitude. Dont like your job quit!
These lazy people took ten minutes to make a side salad with two squishy, old cherry tomatoes, that were oily without dressing, and I found cheese in my salad amongst the wilted lettuce.The security guard promptly kicked me and my girlfriend out because he felt that we were in the store too long, even after purchasing food –which he rushed us to do, after closing the bathroom door in front of me, telling me its only for customers
Worst Mcdonalds experience ever. Dont have time to write it all down here, but it includes long waiting (more than 30 mim) and several items were wrong or was in bad shape. They even managed to give me a bottled water that was frozen right thru. Dont go there until you know that the crew has been replaced!!!
The latino chicks at 6 40 am has no respect for customers especially a short one who works over night most of the staff there is unprofessional and I. There is always filled with crack heads yesterday morning I went to get a coffee before work this guy was cashing he didnt say nothing to customers he just walked away and remember people have work at 7 am etc this place is awful bro
Line was extremely long and only one till open for ordering. The food was good as always. The bathroom line was more then 40min as it is open to the public which sucked.
We were in New York first time last Sunday. The weather was very hot. We came there to eat but they did not have Ceaser salad nor Greek. They proposed us ranch salad but cannot tell us ingredients. Cashier did not know, he azked two people inside and they did not know. It is a shame. This place is on 47 street and 6 avenue intersection has three floors. First floor with cashiers and other two floors with tables and chairs. It was no place for us on second floor so we went upstairs. And there was real sauna! I sweat there like I am in a steam room. Then I went to the washroom and there was no soap. My wife told me that there is no soap in womans washroom as well. This McDonalds is worst in the world so far for me. I was in 15 countries so far. It should be labeled as a worst as a toirist attraction. Otherwise I cannot see the reason to keep this place open. This is shamefull place for macdonalds. Also on the third floor there were no napkins, straws, etc. Only ketchup in little bags. I did not mention long line up because it was lines everywhere at that time.
Wrong meal and a half ice/coke glass... I mean its a McDonald but come on... And the waitress was arguably arrogant !
Extremely rude employee. Worst service ever experienced in any restaurant ever. The employee was rude with all customers (texting while taking orders, shouting at customers,...). And no other employee did anything to improve service. Maybe we just had bad luck but that is our experience!
Hot, fresh, and fast!!
Staff was rude n I didnt like how a customer was asking a Male employee lastnight, with the manager on there ear plug phone talking in Spanish, ignoring a customer question bc he was on the phone talking n said in Spanish he wish people stop bothering him. Also Im a Latina, but that wasnt cool n the mgr didnt say anything 😩
Horrible service, ordered sausage mcmuffins and the employee rang up sausage mcmuffins w/ egg, I told her I didnt want the eggs, and she voided those and rung them up again when I got my food they were w/ egg, I looked at my receipt and of coarse she charged me for those, went back to her and told her she have me the wrong sandwiches and she just looked at me and gave me the eyes. Horrible service, and they want $15/hour SMH
I got food poisoning from your quarter pounder meal last night. When I got back to the hotel, I started to feel sick and then vomited during the night. Ive been nauseated all day with the sweats and chills and sharp pains in my stomach. There were 2 people on during a busy time around midnight and Im sure being under that much pressure doesnt make for astringent food handling safety, especially since I saw a staff member making a drink for herself and touching her mouth and then everything else.
A friend of mine paid $10 for a $4.35 meal. She was given 65 cents as change, as they did not pay the five dollars. After confronting the cashier, he said that he had already given it. She confronted the manager but she denied it also. Just be careful with your cash.
Clean place and great service
The line situation at this place is horrific. Any time Ive ever been there it seems like there at least one fight by customers. I had the pleasure of finding the longest hair in my sandwich this morning. After looking for a number and not being able to find one, Ive resorted to having to leave this message which will get nowhere. Ill never be eating here again, and will make sure no one from my office does either.
I was really nice and the entertainment was also really good cause the manager was lashing out at the workers there, i think it was because the workers were leaving to early and only leaving 2 workers on the job, this made my day.
The same old McDonalds nothing much happening here to be precise. The person behind the counter was fun though. But at the end of the day food was same old fast food with lesser to no flavor.
Abysmal customer service! Travelled from the UK and stopped by. Staff are exceptionally rude and very arguementitive and the state of the table and chairs was disgusting. The only good thing was the food. This would not happen on the UK.
Needs to update opening time online to whenever the staff feels they should be open.Opened 20 minutes later than stated on site.Took another 5 minutes for a mobile order to be processed. Disappointed with the experience.
Nice Customer Service. Cashiers were curteous no matter how they felt during long hours. And always willing to help and answer questions.
Food good but panhandlers, drunkards, and ppl making strange noises and racist comments loudly make the dining area upstairs unpleasant. Reminds me why I rarely go to this establishment. Not going back.
Only one person in the entire restaurant spoke English and he Im assuming the manager could barely speak that. It was dirty and it smells sour
Youre going to McDonalds, dont expect a steak dinner. That being said, the taste of a Big Mac with fries is one of lifes simpler pleasures. Luckily, at McDonalds just about every burger tastes the same from store to store to store: good!However where this Mickey Ds comes up short (or, in this instance, skinny) is on sizes. Not the size of the portions, but rather the size of the store - its crammed in between 2 jewelry stores and is barely wide enough to fit the three lines for placing an order. At lunch time and even later in the day the registers can get more packed than some clubs on the weekend.Perhaps due to the size constraints, or maybe due to the midtown Manhattan location, the menu doesnt have all the variety that other stores do. Additionally the normally advertised sales and promotions arent always accepted here; either costing more then the ad price or disregarded all together.
Apparently it was very dirty if a 24h is closed due to cleaning!
Had very bad experience. Staff was very rude. They had my order ready, but didnt give me for 15 minutes. When I asked for my order, then they realize its mine. I was right there for whole the time.
Okay, but fast and very good for a quick snack.
Went here a late night food run after the hotel kitchen had. There was a crowd but the staff got orders out quickly. Staff was very friendly.
I hate mcdonalds. I wasnt eating here, I was just waiting for a friend to pick me up. I feel like Im killing a baby and mother earth when I order anything here.But while waiting, I saw a roach climb up the wall. Delicious!
Typically Midtown McDonalds at 3 in the morning
Slow service from rude and sour faced staff. Gave me my meal then had to try get someones attention to get my drink. Asian girl just ignoring me. Finally got my drink from some other staff member, after everyone had come and gone.
There overnight staff is polite. Only downfall is that for a 24 hour fast food place they close there doors at 3am to clean up for the next shift.
The best place to stretch your dollar and feed the entire family without sweating in the kitchen or stressing out your wallet..
Bad service .. employees very unprofessional.. 30 people working in the back everyone laughing and talking my order took 15 mins for something they are gonna just put in a microwave.. 3rd time here and my last .. now i understand why this location is always empty
It was very busy but the staff was awasome. 👍🏻 they kept the lines moving and this was the BEST McDonalds I ever had. Keep up the good work 😊
Prices are quite reasonable for Manhattan. The food is McDonalds, you know what you should expect. Plenty of seating, the service is quite good considering how busy it is.
Waited 20 minutes then got yelled at for asking where the McFlurry was, as the machine was apparently broken and spilling onto the floor
Very cramp space, they are not enforcing social distancing limiting number of people inside nor are they enforcing mask requirements now
Considering how busy it was they did a great job of serving us quickly, usual mcdonalds standard of food - Ill let you decide if thats a good thing or not
This place is a horrid mess.- No matter when Ive visited, there is a long line.- Staff has trouble speaking English- Operating systems are routinely down (mobile pay/credit card)- Disorganized- Long wait times for ordersI would only visit if it was late night and this was a last resort.
20 minutes to get fries, not friendly. Wouldnt let me use bathroom
Understaffed. Store was in need of cleaning. Food was good and not a long wait. But we got in just as a crowd came in.
I truly hate this location even if you come in at night to try to get a cup of coffee or something quick you could end up waiting half an hour the staff doesnt pay attention and you can visibly see them just hanging out in the back and maybe two three people working.
Whatever you do, dont order a McFlurry here. Theyll have to run out, find a cow to milk, make the ice cream, run down to local bodega to buy the toppings, and if theyre still in the mood, they may make the McFlurry before your vacation in NY ends. 40 mins. for a McFlurry. Ridiculous.
Too crowded. Freezing cold. It was so small that we stood among wall-to-wall people for 30 min, the door stayed open the entire time, so with a temperature of 1° outside, you could see everyones breath inside, even up near the registers. And of course, they got our order wrong.
Horrible place, filthy place, filthy tables restroom our of order, cant take an order, dont speak English, its a can of worms. Charged 17.00 for a couple of eggs and 2 coffees, couldnt order what I wanted because the order takers cant understand what you want. 0 stars, dont go here
Went with a coworker they wanted McDonalds they were treating blessings..
This place is very spacious but it’s not clean at all rude ass workers and very slow. If there were no stars I would give it no stars but I have to to write a review so I gave it one.
I like the cleanliness of this establishment and the service was on time, Respecful and polite.
Good place to eat ..
Typical fast food. Service is rapid but seating is scarce. Staff is competent and polite.
My friend and i were calling in to ask about the address, the employee over the phone answered. my friend has a hard time speaking and he was stuttering a lot when he was talking. the man said he could not hear him, and as my friend kept talking, he rudely interrupted saying, “why are you stuttering so much!?!” and he started to swear and mimic my friend.
Honestly, the dirtiest McDonalds Ive visited in the United States. Any vacant table was a mess. Combination of overly messy customers and lack of cleaning staff. The cashier couldnt be bothered to say a single word when I approached the register. Welcome to New York.
Is okay but the bad thing about this McDonalds is that the food is really not good enough and theres also bad employees there and I do not like because they be saying to wait and yell I hate the service and food the only thing that I liked about it is that you dont have to wait a lot
Its a great place to get coffee and chat with the great people whom work there.
Like most McDonalds restaurants in NYC, its very small and cramped. That said, its not too small and there is good seating available. Service is good too.
Nice helpful staff!
Good food
This place is horrible Ive given it several tries but no more after this. Pre made drinks, cold food and the worst attitudes in fast food. There are plenty of these around this area skip this one.
Fast and really clean
Im a diabetic and thanks too the staff on 10/23/17 @2300hrs I walked in suffering from taking to much insulin my sugar started dropping, the staff and manager help ed restore my sugar level too normal after giving me Apple juice.... A million thanks Im here to say go NyC. #excellentservice
McD HQ needs to investigate the size of the quarter pounder they sell here. It was smaller than a big mac.
Like most NYC McDonalds the counter/registers are downstairs while seating is upstairs. The restroom is next to the line, and the smell coming from it is an odor most foul. Once I realized the vile stench was coming from inside the restaurant and not the person behind me in line I retreated and headed somewhere (anywhere) else while I still had some sort of appetite remaining. A few weeks later while walking by I stuck my head in to see if it was a one time thing - it was not.
Long line as always at this location but moved it fast. $1 Large Fries...Im Lovin It! 😁
Merde. They accept uber order and keep the driver wait too long working too slow. End up saying the order didn’t come up on the screen.
They only gave me half of my nephews Happy Meal they only gave me a toy, French fries and a n apple juice.... Where is the rest of my nephews food
Like always its not my first , second or even 10 option but is 24 hours so...
This is s good place to grab some coffee and breakfast and eat outside
For the fact that with the shortest of staff they try their best. Plus the place is comfortable. Places l look for to eat.
Barely any seats and felt cafeteria like, food was more than at other mcdonalds and tasted a bit worse to me
We used the app to order so we skipped the long lines, walked right up to the counter and got our food with no wait time. Friendly staff, clean restaurant and bathrooms.
Their service is a little slower than other Mc Donalds!! I waited about 15 mins for my order!!
This location is horribly slow, esp compared to other midtown locations. They dont organize their order/pickup lines, and the cashiers are frequently filling orders while theyre supposed to be taking them. Thats when they actually get the order right. This is Manhattan, people, not the afternoon lull on an off-ramp in Nebraska!
Says its open 24 hours but the cashier very rudely stated they were closed around 3 in the morning simply because they didnt want to work. Worst service dont go here.
Employees are rude and scream at you. Don’t go there!
New burgers sauce has a sweet taste that u have to get use to, rather just have a double quarter with mayo 👍
Not 24hrs went at 3:30am an was told store is closed this wasnt the first time
You have to add French vanilla and pay extra for it to make it American Cuisine and you have to put ketchup on everything to make it American Cuisine and,you have to put French vanilla in the,soda to make it American Cuisine Im a shareholder so I have to give them a high rating
I come in from Virginia stop to get breakfast n homeless people are always upstairs LAYING around. And TODAY the bathroom n tables were FILTHY N HORRIBLE.
Cashiers so lazy to change $20USD provided millions of fake reasons not to do it, but when I pointed them to all nonsense of it they turns to devils looking eyecome and see the worst guest service ever
Very fast workers, big mac is my fav. 3 floors place and doesnt not feel crowded although many people are there.
Terrible service and very slow. The furniture upstairs had huge rips in the chairs (as if someone had used a knife on it) and stained.
Food was old, fries & Nuggets been sitting way to long
I couldnt post comment with 0 stars, the place was smelling from dead animal, i asked one of the employee, he was like i dont know what you are talking about with serious face...i left. So awful.
Total reviews rating 3.5
199 Reviews for McDonalds 2023:
Review №1
2022-05-10Today I came here to eat lunch and the garbages were really full. This rarely happens because the girl usually cleans it upstairs, but I didn’t see her today. The usual wait time in the afternoon with tourist ordering.Upstairs is usually spotless including the bathrooms. This Place is wheelchair accessible on the first floor only. There was a handicap bathroom on the first floor but they remove the sign and the staff use it for themselves to change into their work clothes.There is a table against the wall that people in wheelchairs can use to eat. The place is open 24 hours a day.
Review №2
2022-08-08This is an average McDonalds. There are no self checkouts but they are pretty quick on the cash registers.They are a bit disorganized on the food distribution so be prepared to ask for your food.Upstairs dining area is decent and has bathrooms available for use.
Review №3
2022-08-07We only had shakes and ice cream so cant comment too much on the food. However, if the cleanliness of the rest of the place is any indication of the cleanliness of the kitchen, Im kind of glad we didnt get much. The bathrooms were an absolute state, and I dont mean like they were busy and just couldnt get to them. The garbage was overflowing and all over the floors, and given that there were only a handful of people in there in the half hour we were sitting and chatting there, I would guess theyd been like that a few hours.Its McDonalds, it is what it is, it could have been worse but it could also have been better
Review №4
2022-08-08Quick service and surprisingly clean dinning area.The food is good/decent as always.
Review №5
2022-05-08The food was fast, wasnt really tasty but I dont visit McDonalds a lot unless Im getting coffee. I was impressed by the multi level seating although most of the seats were full or filthy. A couple of the kitchen crew could have come out and helped with the upkeep. First visit. Probably wont be back.
Review №6
2022-08-16Horrible Service. Took long. Fries only half full. Missed sauces for nuggets completely. One meal had no drink, one meal had wrong drink. Really?! Sack staff. Change Manager. Worst ever. Shake Shack next time.
Review №7
2022-08-08Fast service, entertaining staff and good prices for NYC standards. The guys at the McD did their best to keep the line going even though it was crowded and late at night. Good job!
Review №8
2022-06-04It was a nice, cool stop to grab an ice cream during a hot day. Food prices were a little high for my fast food taste, but we only came for the soft serve. The tables on the 2nd all had crumbs on them, but they werent sticky, so we sat down to enjoy our treat and rest there anyway.
Review №9
2022-05-19Messed my order up twice. The boy at register picks his teeth. The other girl at counter needs to work with some urgency as it takes so long to place an order. But most importantly the rudeness. They need some redirection in their team.I will add the food is usually hot and fresh.
Review №10
2022-07-25Horrendous service. Staff too busy blasting Spanish music and talking to tend to customers. Waited 15min and just walked out. Food is disgusting, the food is old and cold. You dont get a full container of fries. Orders placed wrong. And the drinks are filled slightly past half way.