Kerbside pickup
Yes
McDonalds in Troy
Categories
Location on the map
Troy, Rensselaer County, New York, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Alcohol
Yes
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-266-1215
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Comments (199)
It was actually a pleasant experience this time was a able to pull right up to the drive-thru do my order didnt have long weeks anything like that the order was right the people that work there were seem to be in a good everything was orderly really good experience there first time in a long time the guy doing the drive-thru knows what hes doing for sure
Every time I order something is missing or stale! EVERY TIME! and they conveniently dont answer the phone! The worst! What happened, used to be a great McDonalds, smh
Terrible service waited 20 min for cold fries and when we went in for our food they said they were waiting for the fries but they were cold so how??And they mischarged me and gave me the wrong nugget count and said that they were gonna charge me for their mess up very disappointed ๐ wont be going back for a while..
Nothing worse then ordering something to bea made fresh, and then what you get is so old its dehydrated ๐คฎ๐คฎ๐คฎ.When you give people old food, its called ripping them off.* McDonalds should not sell McNuggets *If they are not right out of the fryer,THEY ARE DISGUSTING!
Food is OK, Order 10 breakfast sandwiches, only received 9 , and out of 9, 5 of the English muffins are burn to black, went back in to tell we only got 9, they said we should have counted before leaving the store. Too bad there is not another fast food store.
I never eat McDonaldโs but omg I have to share how disgusted I am with my order. There was a tiny hair found in my small fries and the lettuce on the mcchicken was brown / not fresh. Disgusting and reminds me why I never eat at this disgusting establishment. Plus, this location situation is a joke.
Poor service. My sundae top fell off, and fudge sauce went all over my dress and cell phone. I was shocked at the poor service, and poor response i recieved in regards to this matter. ๐ช
One of the most run down newly renovated Macdonalds.Dirty the ketchup things are both broken oh and the bathroom floor is covered in urine. Lovely.Food was good.
Even when theyre really busy, theyre fast and my order is always right. Also, a friendly staff.
Waited in drive through for more than 10 minutes - line not moving. Ended up pulling out of line and left. Dont go here! Lot is hard to get in and out of. Im not expecting a lot from McDonalds, but quick service should be at least provided. Plus, why are the shake machines always broken? Whats with that???
I only go here because my children can be monsters. They make me do things I dont want to do. Like go to mcDs..but its been around for eons..fries arent bad. So I give them a thumbs up for great fries & proper work ethic.
I got the egg mick muffin and it was really good. It was really warm. My friends got some raps and stuff and they said it was really good. The only thing I dont like is they dont have breakfast all day!
The food at this McDonalds feels less fresh but service is decent.
Dirty, the worst customer service. And when I asked for my money back. Their were more issues. Do not stop. The worst!!!!!
Defect good and service, just the drive thru is inconvenient
Tried to order in the store but staff was to busy and no one was working the front counter apparently waited for 15 min then said forget it went through drive thru. Buns were hard cheeseburgers were cold and they messed up the order. Tried explaining this to them several times and just gave me an extra cheese burger when I ordered #7 meal with a vanilla shake. They tried to give me a cone instead of the shake. Guess didnt have to pay for it but wasnt what I had ordered in the first place. If the drive thru had read back the order this could of been fixed. Very disappointed
McDonalds is up and down. Fries good, but quarter cheese was not hot and fresh. No water to drink. Pass this one by.
Its a mcdonaldsSome lady asked for the key to the bathroom because it was locked, turns out it was locked because there was someone inside.
Absolutely horrible service and disgusting food. My burger was completely saturated in dirty grease to the point where it made it inedible. Along with the rest of my food.
Waited 40 minutes for my meal, and burger was cold. Terrible customer service.
The employees use the lobby as a place to watch their kids while working. Its hard to tell if the reason for never getting your order fast or correct. Just ordered 4 burgers a certain way. Top one was correct next 3 wrong. Maybe watching their children while working is too much of a distraction. just horrible
I dont know what happened to this place. We ordered through drive through. At home,, when I opened my big mac, there was nothing between the two top buns. My husband order a double quarter pounder and had nothing between patties, not a single slice of tomato or onion. NEVER COMING BACK to MCDONALDS. I would rather go to a proper restaurant and have a nice burger for the same price.
Used to be much better years ago. Not sure what happened but things got bad by 2019 and completely fell apart after the pandemic. Food quality is terrible now and the employees are apathetic at best and rude at worse.
If I could rate this McDonalds a zero I would. Its the most disgraceful and disgusting place I have ever been to. The people who are working night shift are awful. Employees are going home in the middle of an order. The customer service is horrible. They need to do better!!!
This particular franchise is extremely clean and fast! Sometimes a little too fast when doing drive thru orders as they have made a few minor errors nothing permanent though! Id also like to add that they do inflate the prices due too cost and salaries im sure! I will also say that they arent over pricing as some franchises have. So thanks for not price gouging.
The woman who just took my order. And accepted my payment. Was so sweet. I wasnt having a good morning. And she literally seemed like she genuinely loved her job. She simply told me to have a blessed day at the end of our interaction and for some reason it changed my whole mood. My 16hr shift is going to be different because of her and I hope she knows it.
Its McDonalds. Its relatively clean, and they get your order right 80% of the time. Though as of 2021 you can only order delivery until about 11pm which is kind of a bunmer, especially for students.
Yesterday afternoon, no one was taking an order through the drive through fir 15minutes. Didnโt get no service. We drive around the circle, staff was talking with each other the 2 (guy & girl) yesterday but not doing there job. We were there and got no service. Other customers were inside but no one could take a drive through order. Ridiculous.
I use to support this very store I love McDonalds... wit that being said alot of there workers are completely careless and rude not to mention my last 3times going they messed up my food its was just thrown together and didnt have the extra things I paid for
Slow just slow like sitting here waiting and I got bored so Im just doing this....slow
Been here many times and I always get great service. I have to say it probably my favorite one to go to. The staff are friendly and despite the lines they move quickly. Id definitely recommend.
So I went there today to get mine and my wifes and my children food and we had an order that was $24 dollars and the girl on the speaker ask our order 3 times she didnt even put the whole order on there and we didnt notice it till we got home they are always fooling around and always not paying attention and always messing up someone needs to go There and control the place because the managers apparently dont care
Usually only order fries or chicken nuggets from here, wife will get a burger sometimes also. Only wish the people at the registers had gloves on, during these times would make a lot of people feel better Burger king is still doing this. Also sanitizing between customers wouldnt hurt, money and cards have a lot of germs on them and these days we learned a lot about germs.I dont really have high expectations these days due to our current global pandemic situation. But a little courtesy at the window goes a long way. the person who took my payment had not much to say, the one who had my food was friendly.Three stars as the food is always usually good, two stars missing due to lack of interest from employees and lack of ppe or sanitizing. I know that NY has lifted restrictions but some of us still feel the need to be safe. I felt like asking her at the window to at least use sanitizer or put gloves on but though she would get mad. Sorry but yall are handling food either put gloves on or sanitize, or do both.
If I could give them zero stars I would. Worst drive through place I have ever been to in my life. We first wanted to order 2 fries and a milkshake and they told us they were cleaning their milkshake machine so we couldnโt get that. Then our fries took about 30 minutes to come out and when they came out they were cold and soggy. Everyone we came in contact that worked in the store did have a mask and someone even sneezed. Everyone was extremely rude and they deserve to be put out of business.
The woman working the drive thru was ratchet and rude as hell , rushing and getting the order wrong
My experience at this Mc Donalds and just about all Mc Donalds is about the same. The food is never fresh and alot of the time the people serving us arent friendly. At this one the guy taking our money was pleasant but the woman who was in charge of handing out the food had not one word to say to us. The food wasnt gross but it was definitely on the older side of things. We spent $30.00 here. I expect A LOT more for my money. Mc Donalds has very low standards for their restraints these days. I may stop going to all Mc Donalds all together. We should all expect more for our hard earned dollars. We deserve it.
The cashier removed my mobile order and requested me to pay by card, she didnโt want me to use the mobile order deal and charged me more. Such a bad early morning cashier.
This location is usually opened all night, praise God
I waited so long for my order the food that was ready turned cold.. I demanded a refund
My friends and I use this McDonalds pretty often, and about 4 out of 5 times they get our order perfect. Their service is quick and my only complaint is that sometimes after 2am they make us pay in cash and limit the menu when on the app we can order dinner items until 3:59am. Overall great McDonalds
When i went there there line was long... But it moved very quickly..and the girl that had took my order was very pleasant..and when i got to the window to get my food it was fast...
Horrible service. Workers are not nice and sometimes never even acknowledge you in the drive through. The food is always under cooked especially the fry. They are always soggy. I just stopped going because its ALWAYS like that. 4 YEARS AGOUPDATE: The service is way better now. The people there are good workers. They are not too engaging but the food is cooked well and that is all that matters. It is hit or miss with the fries but mostly they are crispy and delicious. 6/8/21
The order was correct, hot and fresh, even after the 20 minute drive home, the crew was great! Even while dealing with a drink filling machine gone HAYWIRE! You guys could show Mechanicville how its done RIGHT! Thank you!
Biggest joke is calling this place a Mc donalds.. they are so unfriendly, un helpful, and jus plain dont care about there job. Im over all the mc donalds tbh at least in upstate NY, wendys will always have my buisness over this place.
The food was cold and waited for 10 for my food
Worst place Ive ever ate at.. I often go there trying to give them second chances and there staff are so rude and have no manners I am over polite and they still dont say thank you, youre welcome nothing..everyday they say the shake machines down because they are too lazy to make it or clean it.I always ask for my food fresh off the fryer they never make it fresh off the fryer the food is always colder overcooked from in the microwave... I give this place a negative five star
Order was wrong , not the right sandwich, cant eat it do to alargies. Spent $25 and had to throw it out . Only good thing was my half felled sodas .
Dinner didnt cook quick enough in the crock pot so ran out for a quick meal. Used the app with the curbside pickup option. Half hour later I went in and was immediately asked by a staff member if I was the mobile order. I said yes and before I could say anything else the staff member walked away.I heard them in the back getting my order together, a half hour later and not brought to the car as per the app order. I was then haphazardly given my bags and had to ask for my drinks. The manager stated they couldnt pull up the order and handed me cups to get the drinks myself. I attempted to ask for a drink tray, but the manager disappeared and no one was around to ask.This was yesterday around 7 PM. They had plenty of staff. And I watched them take many cars that arrived after me through the drive thru.I have to say, I dont think Ive ever seen a staff care so little about anything. Good to know people cant be bothered to do their jobfs. If you dont want to bring the orders curb side, dont offer the option.Called to file a complaint with the store after getting home because they gave me the wrong size fry and was hung up on. So yeah, great experience all around.
Employees were all being lazy doing nothing with no masks while asking me to wear a mask. The place was dirty and people were inconsiterate.
They are polite, but not always fast. They use their 3 wait lanes (as I call them very often.
Always check your order before leaving. When theyre running low on supplies they replace it by using other items to fill that order. For example if theyre running out of buns for a certain order they will use what they have without letting you know. Be careful. Always fast.
Ordered 2 orange juices, 2 big breakfast and a egg mcmuffin. Guy taking my order said cash only and didnt give me a receipt. Said machines were down but I paid 25.95 cash. I went online and checked prices seemed off.Did you raise prices? Or do you have a manager that is stealing money?Was between 330am and 4am
Waited in the drive-thru with one car in front for 30mins. Tried to call multiple times to see if the drive-thru was broken, or if I should go inside no one answered.When someone finally responded to take my order, she was very rude.
Thought McDonalds is just a fast food restaurant this is a great food
Went here the other day. The last at the door was so rude. Said thank you to her she just grilled me and rolled her eyes. Slammed the door. Than the man working with her had no mask on what so ever and kept rubbing his nose. Safe to say weโre calling corporate Monday and threw all the food away. Never again.
They couldnt add ice cream to an order to save their life.
Got Uber eats threw them and when it got here it was completely wrong I went to the place to see wut could be done and it was nothing but nasty workers and bad additudes would have gave them 0 stars if I could
Little hectic behind the counter, but thats just fast food I guess.The kiosk had an issue printing my receipt, normally Id just reorder so I dont have to bother anyone, but I used a one time QR code from the app and chose to pay at the counter.Went up the manager came right over and looked it up, I payed she had the cup on the counter before I even handed her the cash.Very polite and courteous, the staff in the back just seemed like they were fighting with here on everything.
Hiw dont they have shakes? A McDonalds that doesnt have shakes is likened to a barbeque restaurant with no barbeque. Definitely gonna reach out to corporate regarding this.
Sometimes a long wait. Staff not very friendly.
Really rude staff members at this location. Proceed with caution.
This location takes forever, frequently incorrect. weird vibe.
The McDonalds was clean and the food was fresh. Besides that, their service was kind so an easy 5 star rating for me.
A great McDonalds to stop at weal ways stop in here on our way home from B,J Wholesale house
It was a good experience. It was funny that the lady was accidentally talking on the other lanes speaker. Got the order and the food was good, but I also ordered a small fry and 6 PC with sweet and sour and there were 5 fries in the bottom of the bag and I got the 6 PC without any sauce. Besides that, the people were nice and friendly, but I think the people on the front end doing condiments and fries need to pay more attention to detail on the board.
About what youd expect in terms of food, however when I was there nobody was up front, so I had to stand around a few minutes for someone to help me when they forgot to give me my cup. Food was also relatively slow (10+ minutes) but thats not a huge deal.
I just went through the drive thru. Very rude and I didnโt even get my complete order !!! The employee handing out the food was swearing and disrespectful, waited 20 mins which I understand it was busy but most of staff was very rude and did not get my full order , make sure you always check your order before you drive off. They also had a customer standing at window waiting for their order and he grabbed drink from employee and handed to the customer which I think is absolutely wrong. Worst customer service ever
Not a friendly McDonalds at all! Waited 6 minutes before team member informed us they had no pies! We told her we will wait the 12 minutes for them to bake and the worker walked away and didnt return to the front for a few minutes. No sense of urgency to come greet any new customers at the front counter and seen guest walk out. Still waiting on them pies...... 16 minutes here! They got the one star for the free WiFi to make this post. Order was placed at 7:49PM and after waiting for 30 minutes I question the employee about the hold up. The excuse was โthe pies were to warm and they keep breaking.โ Yet, just seconds before someone else get pies that ordered well after we did. We wait 7 additional minutes for them to finally process a refund. Time to get it together!
A friend and I walked into the allegedly 24 hour lobby where a family was ordering food at the counter and a second family sitting at a table with their food and the cashier said that the lobby was closed. I said I thought it was a 24 hour lobby, since thats what it said on the door, but for future reference when does the lobby close? And she just responded with It doesnt close, but right now were closed and kicked us out
I pulled into the 2nd lane of the double drive thru and was overlooked while 5 others were served in the first lane. I drove up to the window, the cashier had to get assistance to input my order and then the person who did take my order got it wrong!!!! Who gives black iced coffee when sweet tea was the request!!! I ordered egg mcmuffin and sausage biscuit with egg...I guess because I got the egg mcmuffin i didnt need egg on the biscuit because I didnt get it!!!
On the go app ordering.....20 minute wait from time I said I was there for pick up
I have ordered from here several times over the past month, giving them several chances to actually deliver. Not once have they brought my order. They have, on three occasions, straight up canceled my orders. Completely awful service, provides no information about waits or cancellations, and claims to be open much later than they seem to be considering they never deliver my food.
Could not find Curbside parking space (1 and 2)
Its okay but they need more staff in the evenings or something. There is always about a 10 minute wait at the drive thru. I have been skipping this one and going to Latham instead even though its out of my way. The food is usually fresh and the staff is pretty cool but they obviously need some help and if management wont give it to them its their fault!
Disgusting. Hair in my bag and also my chicken nuggets. Was on my to great escape WITH 2 KIDS and didnt have time to turn around and complain. We paid for an entire meal that was never consumed.. absolutely nasty. And terrible customer service when I called the following day. I submitted my complaint to corporate so hopefully they can handle it..
For a McDonalds its just perfect. The wallpaper matches the mathematical design theme of nearby RPI (university). Food was good and everything was so clean. Very fast service, and friendly too. I noted that you can order ahead. Overall, looks like a great operation.
Truly the worse place they have sitting the drove thru you can clearly see they was messing up the orders with the people in front of me so I finally get to the last window they pass me a bag thats no my order get the food home and everything is cold everything this place need new management fast or it needs to close down very unprofessional and unorganized wont be back final straw waste of money and time
Went through the drive-thru around roughly 8:00-8:30pm. My order was as follows:2 fillet-o-fish1 4-piece nugget3 small fries2 large fries1 cheeseburger1 double cheeseburger1 bacon cheeseburger1 caramel ice coffee1 Ranch snack wrap- crispy.I received:1 Ranch snack wrap4 small fries2 large fries1 caramel ice coffee1 4-piece Nugget1 cheeseburger2 Fillet-O-FishThis is sad that this store is always messing up orders
Fries werent up to the standard, crispy buttermilk chicken was amazing though. Service took some time (relative to the standards set by McDonalds.. it took about 5 mins wait time for an empty McDonalds). Ambience isnt very good, will recommend for take out or drive through only
Really the worst and slowest McDonalds Ive ever been to. Staff was calling out random items from orders instead of the order number like every other McDonalds. When customers didnt realize it was their order, the staff got upset and started screaming at customers. It took almost 10 minutes to order and another 20 to get two very standard orders. While waiting for food I noticed flies all over the menu screens and a bunch of employees just standing around in the back. I wont ever be back to this location.
Its great for morning get up and go Monday through Friday but a whole different place at night or even on the weekends. No care to how the food is prepped or the service. Theres a half witted manager who just shrugs and brushes any issues you have. He doesnt at all mind showing you he couldnt care less. This doesnt take away from the weekday morning crew who rock it. Id give 5 star if it was just them but unfortunately its not.
The food was fine. McDonalds has things down to a science so it always tastes the same. Just not a very inviting atmosphere. Staff seemed apathetic but what really killed it was the sign that told me I had 30 minutes to eat and then leave.
A friend and I walked into the allegedly 24 hour lobby where a family was ordering food at the counter and a second family sitting at a table with their food and the cashier said that the lobby was closed. I said I thought it was a 24 hour lobby, since thats what it said on the door, but for future reference when does the lobby close? And she just responded with It doesnt close, but right now were closed and kicked us out
Its a McDonalds joint. And its good for what it is. Although, if you are willing to wait for 10-12 minutes for your order instead of getting served fast food, I would recommend that you try out the salads instead of the usual burgers. They actually put some decent effort into making them.
I emailed corporate pertaining to a young woman bagging food inside for takeout and drive thru with her mask under her chin and chewing gum will talking to other employees. During Covid this is unacceptable and due to mandates posted on doors for this for customers it must not apply to certain employees. I heard nothing back and will not go there ever again! I gave a date and time I was there in the lobby. I told them to review cameras for that time and date as well and get the team on board for the mandated guidelines pertaining to Covid compliance as a restaurant.I mentioned in the post that it would be bad if the Health Department got wind of this. No response!!Stay away from the Troy NY Hoosick and 15th St. location. Also a week earlier at drive-thru I was almost charged over 5 dollars for a sausage biscuit.When asked for a manger they said โWe donโt have oneโ I dealt with bad attitudes there due to not having enough employees on past orders which I understand to a point. But safety for customers and employees is not prevalent. Stay away RPI students and all who want to be careful to not contract this virus. That location does not care for the community.
I ordered a carmel cappuccino. It was really watered down. But the customer service was really good. Especially since it was around 12am.
They were short staffed got a breakfast sandwich with no egg, almost got cold coffee when I ordered hot. The guy was trying but he had to much on his plate. And because it was short staffed the dining room wasnt open even though its 24 hours.
Very rude at the drive thru. One minute someone was taking my order & then stopped and went to the other side where u can place ya order. Not happy at all.
Very impersonal. No one greeted you, there were order stations to punch your order in... Will probably just go through the drive thru next time. Good was normal McDonalds fare.. nothing impressive
Rude staff, always have to wait on the side for my order which takes 15 more minutes. Wrong size meals.
Ordered 5 crispy chick meal and got 5 Mac chickenโฆ.Along with damn warm sprites..WORST CUSTOMER SERVICE EVER!
I get out of work at 4 am. Three times over the last month the employees have had some reason why they cant make food. First they said the computers were down and I could come back in an hour, the next time they told me they were only doing certain items from the full menu, and tonight I drive through and they tell me theyre only taking cash and making breakfast food. I hope the owner checks into this because it seems more like slacking off than anything else, but its not my problem because I wont go to this location again
Seems to be hit or miss. Yesterday I waited at the drive thru for nearly 8 minutes before I was greeted (other side was the same way but they picked me first? Previously theyve been out of things Ive wanted. Other times its fast and things are available. ยฏ_(ใ)_/ยฏ havent found a pattern yet.
I think if I ever got a big mac from this location that didnt instantly fall apart once it was removed from the container Id have a heart attack..Between the amazing service and the cold fries its definitely one of the worst stores in the area,aside from the Latham one.
Hoosick St McDonalds. Stood at register for 20 minutes no one served me, looked at me but never acknowledged me or apologized for the wait. I just left work and had a sick wife at home who wanted burgers. I got there at 307 and walked out at 325. Drive thru customers were piling up inside carrying bags of screwed up orders that needed to be fixed. They were being ignored as well. One employee did come to the front and i figured Id finally get served but no. I guess it was her break. She rang up a drink for herself and walked away. I had it and walked out and went to the Waterford McDonalds. Good service there. I will starve to death before going to that dump again.
There is a 50% chance that they will get your order wrong if you go through the drive through at night.They need a new night crew or a new manager. Its not that hard
My food is always hot and right BUT there is always a wait. Doesnt matter if your the only person in line or if theres 7 ppl ahead of you. You are going to wait. Also it can be hard getting in and out of. Hoosick is a nightmare.
Very rude girl at the counter. When I went to place my order she snapped at me and pointed and said I had to use the kiosk station over there. I bit my tongue turned around and placed my order. When it said here or to go I stated we were eating in and put in the next number available into the system. Screen said take your number and have a seat and food will be delivered to your table. My son and I were sitting at our table in plain site of the counter. The same young girl yells out an order number...she yells it out a second time...then she yells out the details of my order that she clearly put in a to go bag. I walk up to the counter again biting my tounge... take my order as she then proceeds to say apparently people have hearing problems today. As much as I wanted to snap back and say no apparently you are having an issuing reading your screen that says eat in order at table 34...I dont...I just sit back down and my son says Mom didnt you put our order in for here? I said yes and showed him our receipt where my son says she was very rude and was supposed to bring our food to the table like the screen just said. I turned to him and said it has already been an exhausting day for me and I am not in the mood to engage in bad behavior. So for the next 15 minutes while we tried to eat our lunch and talk about his day we had to listen to the same rude young lady yell across the restaurant to her child who was maybe 5 years old sitting alone at a table while her mother worked ...that the little girl was nasty and a filthy slob and how she doesnt deserve nice things how she is done buying her shoes and how all she does is waste her mothers money. I look up at this rude young girl and next to her is one of the managers working drive thru, but not a word was said to the employee for her language or behavior or the way she spoke to customers. Great job McDonalds showing how important customer service is!!!
Have been waiting almost 30 minutes for my food. Was told it was just waiting on the fries. If you order food thru the window dont pull off or you will wait.
Employees not trained on sales or the menu, terrible tasting coffee, watery iced tea, wonโt do a refund when the employee screws up. Avoid this McDonaldโs at all cost. Go to the Stewarts down the street or go to a different McDonaldโs or a different place all together.
Very good got my order correct!!the girl in the drive thru was very helpful made sure I had gotten all my foods before I left and even allowed me to make another order without having to drive back very helpful and good attitude!!WOULD RECOMEND IT
Donโt buy it when the staff say the milkshake machine is down, it never is!! They just donโt want to make them, at least not for you!!โฆ
Went here at 2 am and was told they were closed until 4 am. Kind of odd for a 24 hr mcdonalds. Not to mention there was a car at the drive through window chatting it up with crew members. Thanks for wasting my lunch break.
Ordered yesterday from here some mcflurries straight watered down! M&ms all at the bottom and the ice cream wasnโt even ice cream was completely melted.
Great place as always!
McDonalds is a very average product. I go when Im playing it safe on a road trip. The food will be acceptable, and everything I ate here met my expectations. But the service was terribly slow. It felt like I could have walked somewhere else, gotten lunch, and walked back in the time it took for the staff to provide my food. Disappointingโ McDonalds. Theres another just up the road, try there instead.
Its the same experience, not great but not terrible. But it just so happened that we got here when a big game just got out and for some reason everyone goes to this McDonalds instead of realizing the lines are ridiculous and driving half a mile to another McDonalds down the road. The staff seem to work at the same rhythm as if no one was in a rush.
Not the worst , but even for a McDonalds it was pretty sad. Ordered 2 quarter pound cheeseburgers when I bit into them they were both old dry cold overcooked and stale flavorless. They had been sitting around so long they left an aftertaste in my mouth that I will not describe here.
Same as all locations food OK fries never hot or fresh enough service could be better. Employees act like they dont wanna work there. If you dont want your job get a new one somebody else would love it
The worst fast food experience Ive ever had. Extremely rude and disrespectful employee at the drivethru. After being treated with irate attitude, and sarcastic service I paid for the meal I ordered which I received completely wrong and overpaid for something I never ordered. I asked for a refund and was told its to bad we cant refund. I tried asking for help and waited about ten minutes for someone to talk with no one helped I just left. Im reporting it to their corporate office.
Horrible at rush hour. Orders are usually right and theyre sort of polite. Lol
Honestly the best McDonalds in the area, very fast service!! And guess what yall!!! Their shake machine works ๐
Every time I go to the drive through they donโt give me any sauce even if I ask for it. Last time they charged me for extra sauce and I didnโt even get it. Going inside is just as bad. Horrible service and usually dirty. You can stand there for 5+ minutes before anyone takes your ticket for a McFlurry. Go somewhere else.
This McDonaldโs is exceptionally dirty. Waited over 30 minutes for food. Staff refused to refund money so we could just leave feather than wait longer for the food.
Drive thru over 20 minutes. Only 1 window open line of cars 8:40 PM. Fries gross and ice cold... so fresh fries were not the hold up.
They will mess your order up. Always over crowded. Parking lot always has trash everywhere and at times this place is a hang out for juvenile delinquents who start fights with each other.
The last time I went to this location, my friend and I were very rudely treated by one of the shift managers- to the point where my son had to be taken outside because he didnt understand why an employee was yelling at us for wanting our food correct. When we spoke to the store manager, he said it was an ongoing problem with her. I did call corporate to notify them, but I refuse to use this location because of the obvious lack of respect for customers.
Took too long to take order cashier didnt seem to know what she was doing. I ordered things I had to explain to the server wasnt in the bag but was ordered I had to line my food up on the counter to show her!!!.. and I still didnt receive all I ordered!!!! the worst ever!!!! Cant post without giving one star
They say open for 24 hours and me and my mom came to eat and we get here and they said there close for and hour and we been waiting for about two hours so we can get are food this is crazy I shouldnโt have to wait long
Got some lunch at the drive thru. The person who handed me food DID NOT HAVE A MASK OR GLOVES ON. While there is a shield at the window, if she coughs the droplets can land on the bag, the cups & lids. People can have COVID and be asymptomastic for 3-5 days. She could be spreading it to everyone who comes through.MASK YOUR FACE!!
Yea they are open 24 hrs. but the good customer service stops at about 11 pm... You wait forever, they never get your order right at night, and they dont take credit or debit cards after a certain time so you never get a receipt
These people in this store are rude and loud!!I waited 15 minutes for a hamburger and small fry after I ordered from the kioskDonโt go in with cash
Very nice best in the area:)
Its either a hit or a miss...sometimes you get hot good food and other times its cold and they mess up your order. ..i recommend not driving off until you check your order because they mess up all the time
There was no one else there, yet it took them 20 minutes to bring out my order. Also not very friendly at all.
Inattentive and rude workers. Three others were served before I was. I had to go to the counter to remind them that I had not been served. No apology was given, and the food was placed in a bag and thrown at me, despite the fact that I was eating in. Very disrespectful to customers and a disgraceful way to treat anyone who is hungry. I do not recommend this franchise.
Okay so you have a 24 hour McDonalds, why if no one is in the building and no one is ahead of me in drive thru am I waiting 15 minutes to have my order taken. Seriously? All i want is milkshakes. You want a higher wage for what? Everytime I come to this McDonalds its horrible service and the employees are useless and could care less about their job. I have spoke to the manager who is equally as ignorant. I have to say I wont be returning. I will drive an extra 5 minutes up the hill where service is much better.
Its a good McDonalds, fairly clean and modern. Not much more to say, the food is McDonalds usual quality.
When I order 4 McDoubles (1 without onions), I expect that the McDonalds employees are capable of counting to 4. This does not seem to be the case at this location.
This mcdonalds messes up my order every time I go there. The last time I went there, I ended up paying for 2 muffins I never got because I repeated my order 5 times to them and just gave up. Twice at the speaker, once at the first window, twice at the second window. The customer service is garbage also. All I got was eye rolls when I was trying to politely fix my order.
Sometimes its good, sometimes everything is cold and soggy. Basic McDonalds, but the management is on point when things start sliding. Id go back for my fresh fries.
Slowest, sloppiest, most unorganized McDonalds Ive been to. Been here twice this week. Both times I went the the drive through. Both times I ordered the same thing, two buffalo ranch mcchickens. Last night it took ten minutes from the time I ordered to when reached the pick up window. The sandwiches I received were look warm at best, barely wrapped and totally falling apart, TONS of lettuce everywhere, and the tiniest amount of Buffalo sauce. Tonight it took SIXTEEN MINUTES TO GET THE SAME ORDER. I finally got back on the road only to find out they had given me a one regular mcchicken and a cheeseburger in a mcchicken wrapper. To top it all off, both of these incorrect sandwiches were stone cold. I wasnt going back after wasting so much time. Writing it off as a loss and not going back here ever again.
This (new) McDonalds is just plain bad. I have only gone there three times since they opened, and they are always bad! No sauce on Big Macs n cold fries! Its worth driving to the McDonalds up in Brunswick, if you want a good sandwich!
Waited a half hour for a sandwich and two slushees. Was told they couldnt refund my money when the slushee machine was broken and I had to leave, and then they proceeded to refund it. All around the worst McDonalds experience, never go here.
Food hot and fresh... Cashier was great. Food handler was having a had day.๐ข๐ข
I would never eat at McDonalds. I do uber eats. they have 5star customer service.
The service was very fast. The Minute Maid slushie was a bit gritty, and the iced coffee was over sweet. Frys were literally okay.
Drive thru took 15 minutes and all we ordered was a cheeseburger and 2 sundaes at 9:45 PM. Also you cant pull out of the drive thru once youre in because it is surrounded by a wall.
Slowest service ever every one working here are like zombies they have no clue will never return ever waited a good 15 minutes for orders. Screwed up order tables dirty French fries smashed all over floors
Any size coffee still $1-. And they usually 1.serve it HOT 2. Put the sugar in 3.provide lots of cream on the side . Have also enjoyed Sausage Biscuit from the all day Breakfast menu. Drive through service is efficient and polite. Sometimes friendly. Food and coffee has been consistently good. Tricky entrance! (s) i suggest in and out via 15th street.
The staff was so friendly and helpful. I didnt know exactly how to work the order kiosks and they had no problem helping. They brought my order right to my table, it was a good experience.
Fast and accurate and the ice cream machine has worked 5/5 times so far so if thats not a win, I dont know what is
Multiple times going through the drive through parts of my order have been forgotten, including hashbrowns, sauces, and even sandwiches. Very irritated to have spent money on nothing multiple times and not found out until I was home.
This location isnt great. The drive thru needs an improvement on customer service.
Its McDonalds. You get what you get. Sometimes its ok, others not so much. Just like any fast food place, check your order before you go.
Quantity not ideal. Taste is good. You can try once in a while.
If it wont rot, dont eat it. And whats with the ridiculously high dollar menu? 2 biscuits, hash browns & milk. $9.92. Keep it. I can get full sit down service at Dennys. $2 for a shortstack AND its good.
They have a hard time understanding your order and then.. have an attitude when they get your order wrong. Sadly its the only one on the bus line close to my house without having to go over the bridge to another town. Get it together Troy McDs
The service is extremely slow.Dont expect to drive thru and grab a coffee or simple things in under 5 minutes. Its much faster to walk in.The restaurant is clean and the staff is friendly.
McDonalds is famous for its burger. You can eat lots of types of burgers here, and with varying price ranging from 1$ to 6$ per burger. You can also find french fries, chicken nuggets, and chicken strips there. Burgers are usually chicken and beef. But there is also a fish burger there, which is quite tasty.
Poor customer service i ordered something in the drive throught and thet forgot to give me a mcchicken so i park and i go inside and i literly stand right infront of them by the register for about 10 minutes solid and nobody not once asked if i needed help with something.....had only a few bucks left and wanted to enjoy a decent quick meal and ended up still hungry through out the day
Yesterday was the 3rd time in as many weeks that I have ordered a burger without cheese thru the drive up and not only did I get cheese but 2 slices! Are there robots making these things?
Was enjoyable no bade experience . Drive thru was fast . Pleasant
Young foolish staff, littered with gnats n giant ass flies alike. Consistently getting orders wrong. Probably because youre waiting to get your order heard while they flirt n act foolish
App wouldnt work properly. Cashier couldnt help. Wouldnt honor deal advertised on the app, even though we couldnt use the app to order the sandwich. Frustrating to say the least
Ordered a burger with no onions. I pulled up to the window. Asked if it had no onions. She say yes and that she checked herself. And it had onions. They people that work there just dont care. It happens all the time.
This place is so hit and miss. They hv some decent employees, but for every good one there is another that is terrible, regularly get orders incorrect, miserable
The McDonalds on hoosick is normally great in the morning. If you go late afternoon to night time its a hit and miss. Sometimes good sometimes not. I give it 4 star because its good 2 out of 3 times in the late evening to night time but its always spot on in the AM.
Average theyve forgotten the fries in two of my orders. When I called they didnt even pick up the phone. The food I did receive was good though.
I eat here often because I have the McDonalds App which gives me excellent deals. This restaurant is not the best . The people at the front arent very friendly and most speak Spanish to each other.
Foods good but the staff isnt all there very rude ive never been to a rude McDonalds before intill i spent my hard earned money in here they all need attitude adjustments or get a whole new staff its unfortunate
The place is gross and took 10 mins just to get an order of fries. The customer service could use a lot of work. This is why fast foodemolyiess deserve minimum wage
The fries werent the amazing crispy ones you expect to get when you go to McDonalds. The chicken nuggets were good though, and the man at the window was friendly
Drive thru seemed to be priority and not the lobby full of customers who had ordered with the self serve kiosk or placed online orders.
Food was good but they forgot part of my order. It wasnt a huge deal but i was in too much of a rush to have it corrected.
Went there Wed this week 2/26/19 and they messed my order up it was supposed to be two separate orders they put it all together so he goes in and they gave him a problem to where I was sitting in car for 45 mins waitin I have a leg brace and couldnt go in but I couldnt so he comes out mad they told him he order two happy meals and he to pay for it which we didnt order not one happy meals there was no kids in the so my food that I originally ordered was cold my double quarter pounder was cold and tasted like it was made hrs ago the box was even soggy like the worst experience ever hate that McDonalds
Food always hot. Prepared correctly I have gone inside and drive-thru
Have to say its gotten alot better, use to visit this location in the past only to stand around and wait for service while the rude ghetto staff talked among themselves. Mustve been some house cleaning. Hope it spreads to a couple Albany Im location. Keep up the good work
Had a Craving for Mickey Ds every 6-8 mos. then a commercial came on buy 1 get the other $1 it was rgt on time ๐
I love this place and everybody there
Service was great. The pla e Id better than one I recently visited. Could do with free wifi too, but hey, that might be me asking for too much. I actually didnt check if there was free wifi though. But the place was nice.๐
Ok, food we ordered was a bit rare. Seems to always be a issue since the been serving always fresh beef never frozen .
Why stop serving certain things at 11 if your open 24 hours? Was there 7 minutes after 11 and was told I could not get a McDouble or a mcflurry? I noticed all the machines were still on and how hard is it to make a mcdouble if your still making most of the other burgers?
The food taste fresh and good. The staff is friendly and provide great customer service. The place is very clean which is why I am a regular.
Place is a joke. There was a 20 wait for my#1 and the drivethru is made so u cant pull out
Never waited so long for McDonalds before in my life. Not worth stopping.
Love the fast pace. That major Terra hooks it up in there. Always hot fries. That the way!
Quick McDs bite to go.
Its an average McDonalds. Quality is the same of an average McDonalds. There are homeless people who love to hang out here, however. This one is open 24/7 and breakfast starts around 3.
For the most part the food is good but they have to do better with their customer service skills as a TEAM but other then that this place is okay
Doors locked while the sign on the door says the dining room is open 24/7. No sign or indication saying otherwise. It would be acceptable of there was a sign on the door explaining it but no.
Dont usually do this, but found a BUNCH of hair in my fish sandwich. Like if someone was detangling there hair and thought my sandwich was a good spot to throw the hair in . WILL NEVER EAT THERE AGAIN
Like someone else said, the service and food you get all depends on what time of day you go. Mornings, afternoons- great service, decent coffee(thats all I get). Evenings- not so great.
Hoosick st troy ny across from speedway,Poor quality of food. Ice cream machine is ALWAYS โdownโ. Last saturday night drove there at 1230 pm and he went and told me they was closed. 1230 on saturday!?!? Come on now, employees r trash
The place looked like they just opened. Some worker were doing choir, others were cleaning up. The fire alarm went off as I was eating.
Didnโt know you could stand in the drive thru and order food. Chicken tenders, so old and so dried out you canโt even bite them in 2.Come on people do your job.
I have been to many McDonalds and this one was great! Food was fresh and hot. Service was quick and friendly. Walkway was de-iced and it was warm inside.
No mask been worn by any of the employees on the front end. Didnt have my order right.
Best staff and also the freshest food I ever eat from McDonald.I always get my fast food from their.Much love and respect.
Total reviews rating 3.2
199 Reviews for McDonalds 2023:
Review โ1
2022-06-10๐This is another review im not really happy to do at this location considering I get alot of deliveries here. Customer service is always poor ๐ for me personally and from a delivery perspective. ๐ง This time I was told I couldnt take photos even considering that i was waiting around for my clients order ๐ . Witch is sad because this locations interior atmosphere is beautiful done ๐ฅฐ its way nicer than most McDonalds. Deliveries were not ready and included alot of wait time as usual. So my clients got there food late as well. Maybe one day it will get better ๐.
Review โ2
2022-06-14Decent experience as fast food goes. Wasnt sure if it was because I & some friends came in a little later at night the reason why it took awhile to wait for the food. I did see kindness of the staff to customers tho.The location is convenient off a major road in Troy, but I personally think they need more space for vehicles.
Review โ3
2022-04-12This is why normally I do not get food at this McDonalds. Almost every time I get something here they screw it up. Iโve contacted the corp and the manager and even when corporate contacts them nothing changes. These are the large and medium fries I ordered and how they came. Funny, looks like 2 medium and one in a large.
Review โ4
2022-08-07I havent been to McDonalds in about 6 months. The food was great. Breakfast sandwich was soo good. I will be going there again soon
Review โ5
2022-05-17Stopped in for lunch during a work related training. I chose to dine in. My order came out quickly and was accurate. Was delivered to my table by a staffer who just looked unhappy and made no attempt to engage even minimally. Thats about average for McDonalds customer service in most places. Thanks for the decent food, at the very least!
Review โ6
2022-04-01Wow! What a great McDonalds! This location on the corner of Hoosick & 15th St. has committed to provide cheeseburgers to the less fortunate folks in downtown Troy. Its wonderful to see a large corporation care about its community and give back.. its all due to the leadership. Thanks to Ruben and thanks to his wonderful staff for the preparation.. all the staff are so friendly! Its clear when you have a good boss, it becomes a good place to work and people care about doing a good job. Not only is the service top notch, the restaurant is much cleaner than other McDonalds Ive been to in the area! Keep up the good work!
Review โ7
2022-05-02Staff was very friendly. Placed a mobile order so it was easier for paying. Food was hot and fresh. Sometimes its hard with fast food to get a good meal but this one was well worth it!
Review โ8
2022-08-07I placed an Uber order and it was fairly simple. Two 10 piece nugget meals large, one with a Diet Coke and one with an orange fanta. Also a 20 piece nugget order. Thatโs it. We got no fries, two diet cokes, no dipping sauce and only ten nuggets in the 20 piece box. Honestly? How hard is it to DO YOUR JOB? PUT THE THINGS ON A LIST IN THE BAG? My twins at 5 years old could have done a better job! Iโll never place another order if this is the store itโs coming from.
Review โ9
2022-08-17Went thru drive thru and ordered a crispy chicken sandwich. Had to wait out front for someone to bring it to me. No receipt. The charge on my card was $18.33 for a $5 chicken sandwich. Now Iโm afraid they did something more with my card. Highway robbery.
Review โ10
2022-05-15It was a McDonalds. The White staff was very very friendly. The food was exactly right as we ordered. It didnt take any time at all for it to be ready. We went through the drive-thru and it was very fast.