Delivery
Yes
Wendys in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 718-345-4763
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–2AM
- Tuesday:6:30AM–2AM
- Wednesday:6:30AM–2AM
- Thursday:6:30AM–2AM
- Friday:6:30AM–2AM
- Saturday:6:30AM–2AM
- Sunday:6:30AM–2AM
Wendys in other cities:
Comments (199)
The quality of the food at this particular Wendys is significantly lower than anywhere else that Ive patronized. For myself and two others I ordered 1 fish sandwich, 1 small chicken nuggets with small fries, and 1 order of small fries. All 4 food items had a rancid taste, as if the oil that may have been used to make it was very old, making everything inedible. And the fish sandwich was so hot it burned the mouth of the person I purchased it for. Since it was take out and I had already left that area long before tasting the food, going back into the store to express this concern was not an option. I will never spend my money there again.
The worst customer I have ever recieved. I was sitting outside in my car for about 15 minutes before someone took my order. What made it worst when I placed the order and went to the other window to pay same nonsense, they were chatting and lauging, carrying on and on before someone acknowledged me. After I payed and went to the third window, the lady who cashed my food came back to where I was waiting to collect my food, to tell me she had to swipe my card again because her machine isnt working properly today. Didnt argue gave her my card, only when I got home and checked my account the following day I was charged twice. Called the store and they have the audacity to tell me, Yes they saw it as soon as I drove off, and I should come back for a refund another day. So please be careful with your cards. Funny thing is both prices on my card was different.
This Wendys is incredibly slow. The young lady on her phone not paying attention when the food was ready. It took 15 minutes to get fries and nuggets.
Terrible manager & service. Mobile orders are not to be made inside. Its made beforehand so you can just go & pick up your food. Not here though. U still have to stand on line & order. The manager was not using gloves handling food & I told her I didnt want what she packed up & to give me another order. Theres too many ppl here for the service to be this slow & unorganized. 0 stars
Drive thru is trash, carry out trash. Everyone one is slow and have attitude. Waited to take my order for 20 mins because the cashier went to the bathroom and nobody else can ring up anyone. Soda either has no soda or no ice.
Three things:1. They do not take apple pay.2. The wait time to order is RIDICULOUS! I would understand if they were understaffed, which I thought when I ordered. Gave them the benefit of the doubt.After walking in, LOW AND BEHOLD, theres like 15 people DOING NOTHING!3. The managers, especially the one with the short cut and workers are just in lala land. Nobody pays attention to you. Busy having their own conversations. Food quality, dont get me started. My fries were either undercooked or too crispy.DO BETTER!Dont get me started. Go to any other
This is the worst Wendys Ive ever been to. Whats the point in making a mobile order if u have to stand in line to order it? It took 10 min with only 1 person in front of me. Then the lightskin supervisor with the blond & blank hair does not wear gloves yet she grabbed the fry box with her finger in it then added the fries. I told her I dont want them & to wear gloves handling my food. Its unorganized & theres so many ppl working but only 1 young man at the register. Terrible! 0 stars.
The food was good, you just was a little slow. Everyone kept asking each other what are they waiting for. Then about 5 mins they gave me my bag of food.
Stood online for about 20 minutes, then when I asked for the sandwich I wanted the cashier didnt know what I was talking about I had to tell her the number of the meal for her to know what I was talking about. In the middle of my order she walks away before I could finish. Then she after I gave her my full order she then proceed to tell me they are not accepting chase bank. There were no signs anywhere in the restaurant to inform customers of that and I dont carry cash so that was a complete waste of my time and they acted like they didnt care
Wendys home of the heart attack or in this case home of the disrespect because when I come through the drive-thru these ladies and gentleman that run the establishment known as red head Wendys are so disrespectful and they dont care about Hoover eats or doordash is safety when it comes to getting the food at night time and they rather you stand inside the drive-thru web somebody I randomly throw their drink or spit on you as their coming out of the drive-thru because youre standing in their way and they dont know why youre standing in their way but its after 12 and I want to go home and enjoy their food
Waited over 20 minutes and still didnt get service made a lot of excuses to why we wasnt able to get timely service. I do not recommend this location terrible service
Service at Wendys is horrible. There short staffed & under paid so they dont care. I like to call it slow food, they take forever to place a order.
Long wait in the drive thru. Food was ok. My spicy chicken sandwich was a little dry.
The Better Business Bureau need to check up on them ripping people off every single night no matter how many people give them change oh we have no change even tonight when the guy in front of me his food came up to something 45 she told them exact change or card he gave her change then when I got there my stuff was 683 she told me she had no change Im like the car in front of me just gave you change mine is only $0.17 he just gave you $0.45 in change every night is the same thing no change no change no change and nobody says anything because its a little $0.15 here $0.20 here but if they do that a few hundred people thats more money even one person is too many
Drive thru are very long line and not moving but I see the employees just standing there in the front by the registrars having a conversation
Fry guy was slow motion. I only had sm fry 4pc nuggets lol. Cashier/Host Daniesha saw my grief and took care of it right away!
I never got the opportunity to place my order I was standing on line for close to 20 mins along with 5 other customers. (4 of us walked out) The employees were talking and laughing back and forth to the food prep area or at drive through. Another was taking care of a Delivery service order, the manager was taking care of her cash count. At no time, not once did any employee come out and acknowledge the extended wait time or anything to customers standing on line, it was as if we did not exist! This was very disrespectful and unacceptable customer service.
This location needs some TLC, got there within seconds of hitting “start making my food” on the app for wendy’s and was in what looked like a line but wasn’t, anyways, the pickup area is the least co-ordinated area because when people walk in, you got customers and food delivery services competing to get to the cashiers to let them know you are there to pick up your order and if they do finish your food, and you don’t like push to the front of the madness, then it will literally sit there and get cold. I’m sorry for being the one to have to tell you this but it’s not the employee’s faults, it’s management, whoever decided that was a good idea needs to stand in line after making a mobile order on a busy Friday night and see how that experience turns out, then make adjustments!
Quality of service has gone all the way down here. I used to frequent this location often and now they have completely new staff with all young workers. I’m all for young workers but they need managers with more experience who can manage them better. I came here at 7pm on a Sunday and they were completely out of fries. I waited a good 20mins for a very simple order. The door dash and delivery drivers get more priority than the walk ins. Two stars simply because my order was correct and still hot.
They removed the mens and womans signs off the bathroom doors and put employees only signs 😡
My wife and I had a very pleasant time at this location. Its the best Wendys in Brooklyn, the staff is exceptional. To begin the cashier Memphis started the visit great the young lady who made my burgers Veronick was superb, and the runners Sarah and Dejeanah topped it off. That was the best experience Ive had in a while at a fast food joint. Those young ladies truly know what customer service is. Keep up the extraordinary work. Thanks again...
Although there was a wait with mobile orders, they are definitely better than some of the others in and around Brooklyn.
Long wait in drive thru. Order was taken correctly but had wrong items in the bag. Didnt get my receipt without asking. Once the food was corrected the fries were hot and food was tasty as expected.
Nice placeLong drive thru lineNo receiptOtherwise great food and drinks.
Late night dinner after a dance recital. My 7 y.o. was satisfied. The drive-thru staff were exceptional and polite.Update: 2 years later... Drive-thru experience was subpar. Albeit, the line was long I still felt rushed when giving my order. The cashier kept asking Will that be all? and I wasnt finished yet. No worries... Ill spend my money elsewhere since its not good enough to exude patience. This pandemic has people uptight and discourteous.
I ordered thru the mobile app and they correctly made my order. It took a while for them to make it but thats OK 👌. It was on point!👌👍👏
This was their taco salad... $8 for a basic, basic, basic salad.... I usually like this Wendy’s location but if this is the only salad that’s available, at least throw in the tortilla chips or something. 👎🏻
This is one of the worst place to buy food the staff is very disrespectful and they Dnot pay attention to you orders
Horrible service here. Visited after work and received the wrong ordered, asked at the window to exchange for the correct order and was given 3 nuggets (and told to pass the incorrect order back through the window) since I had already bitten one to confirm that my order was correct. When I tried to speak to the person at the window, the shift manager (also the person who said to give three nuggets because I bit one) instructed the worker to close the window while I was still speaking. The employee was nervous to close the window and the shift manager repeated instructed him to until he closed the window in my face. When I went inside to attempt to rectify the situation, the shift manager completely ignored me, then was extremely rude when she finally responded. Genuinely concerned about the messaging that management is sending to employees by allowing guests to be treated poorly AND by not following the appropriate food safety procedures.
Great food. The only issue is that the amount of registers. Theres not too many Wendys in Brooklyn but they all are running on some 1999 era. The drive through gets all the service, while walk in customer waits 25 minutes for a meal. They need to upgrade.
The drive thru young lady was rude, the manager never came to the window when ask of her the entire staff was loud and obnoxious. I couldn’t complete my DoorDash orders lost money because of this Wendy’s. Get a whole new night crew!!
The food was bad. The nuggets were cold they had no sauces for them n no ketchup for the fries
I like Wendys but it become very crowded they need to be a little more organized because the lines is too long and even when I go inside they are just spinning around like headless chicken when I go for coffee in the morning they are not ready yet I have to wait me alone in the line and 8t still take to long on one cup of coffee and it still cold if they have everything organized they could make a lot of money for the franchise owner
The absolute best cheeseburgers 🍔! Well prepared, neat and hot ..Great service. Great management
Very rude, disrespectful, and extremely slow. Wendys management team really needs to observe its employees and give them training especially in being kind to their customers.
This is the worst Wendy’s by far!!! The workers are idle especially in the evening. They literally talk talk talk and you wait hours for food!!! I will never return. Horrible! Dear Franchise owner do better!
Honestly started coming here because the one on flatlands got bad, & this one has done the same. The staff in there are slow, got bad customer service, obnoxiously loud when speaking to one another and just straight terrible. They look at you like you stupid when you trying to tell them something. Whether you go in store, order online, or drive through its slow. & until they get better management in there it’s only going to get worst.
Honestly, I dont feel customers should not be waiting in a drive thru to order food for an 1/2 hour. This is poor customer service. I feel disappointed. If your low on staff, hire more workers. Customer service is key......
Im not sure if it was because they were busy and thats why my food was cold but my good was cold, chicken nuggets mushy and the fries was old. 😔😔😔
I’m sick of this location every time you order something is missing, not made right or the food doesn’t come in time and I’m sick of it waited 3 hours for an order not to come! Trust and believe this was the last straw for all Wendy’s for me and I will never place an order again I am disgusted at how your company does business!
The young lady’s in there hate there job they have horrible attitudes
The drive thru line is always long and slow
There very ghetto and have no respect for ppl time
Chicken was burnt, we asked for coke and after driving too far realized we got something that looked like coke but taste like Robitussin. Could only order soda because that was the only machine that worked. Would have preferred lemonade. I like Wendys but will never go back to this one.
Wendys never fails to me. I may have to go find a shorter drive through line, but its all worth it.Try the new Mango Pineapple Lemonade
I work close by here and typically do mobile order so I don’t have to wait but 75% of the time the order isn’t ready even tho I had place the order 30 min ahead of time. There’s been times where I am the first one in line when I arrive but it would still take them more than 10 minutes just to help me take an order. Management here needs serious help
Inconsistent freshness of food and does not always get your order right. Just the other day got mold on my burger bun.
20+ minute wait every single time. Its called Fast Food clearly shouldnt be that difficult to figure out how to serve people. Always a line at the drive-thru because of the slow service, figure it out already.
This particular Wendys drive thru is Very Slow.I waited for 25 minutes to give my order last night.Going into the restaurant isnt much better. Wendys food is great, but something needs to be done about the amount of time it takes for them to serve customers.
Needs to be organizes better because they got both of my orders wrong.
They locked their doors with customers still inside and had everyone else going through their drive through which was over packed. There was no sign or anyone to come and explain the reason for this. Their workers are very unprofessional and you wait extremely long for food service. Avoid at all cost.
Long wait in the drive through. Had to go back because they forgot to put my nuggets in the bag and they didnt have change do I had to just let them keep my money because I didnt have exact change.... I wont be going back there for a long time
Firstly, sidebar- (Im happy that Wendys finally has breakfast now!) Now as for this place. The drive-thru was fast . Food was fresh and tasty! 🤌🏾 good enough for me! 💯
The manager is unprofessional and idiotic. She clearly isn’t happy with her life. Quit and find a new job! We don’t want or need the miserable attitude
Most looked good but the burgers were awful. Tasted raw and unseasoned
The person working the drive thru is the definition of ratchet, always ghetto and rude. I drive 3 miles out of the way to get the respect I give.
Do not order here, each time I have had to wait over an hour for the simplest of orders. Do better Wendy’s.
Came here a couple days ago on my lunch break. The store was clean, Large variety of drinks from the machine and the service was decent, took about 4 minutes . Because of The young man on register (Nick) it was a pleasure. He was funny & moved quickly! Affordable food, great service and great employees. Will definitely be back soon!
There is 0 sense of urgency with this Wendy’s. Just about everytime I come in here the line could be from the cashier to the fireplace and the staff is moving as if there is one person in the store. “Fast” food where? Where is management? Please instill a sense of urgency in your staff. We’re here because we want our food fast. Fix it please.
Im an employee at that Wendys and I can tell honestly that working there is not pleasant and very stressful manager dont give a thing about how you feel based on how other is treating you because other staff members are trying to boss you around and they be yelling at you for no purpose and curse at you for any reason Im definitely going to quit working there I dont want my energy to be spend there and I want to waste my personality there, just anyone who a job there just think about the stress youll deal with or try it yourself
Fresh good and free parking...long drive thur lines tho
The food is excellent but every time I order from door dash or Uber eats Wendy’s always forget something weather it’s the fries or nuggets or the drink or the sandwich some how some way one item is definitely going to be missing but overall food is great
They overwhelmed and need more staff.. the Uber orders are more important than the people waiting for their food.. if u want promt service and warm food dont go to this wendys
My experience with this Wendys is horrible and this is more than once. Today I simply ordered 2 frostyccinos, 1 vanilla and 1chocolate and 1 frosty (mixed van & choc) at the drive thru. The woman acted like she didnt understand and I repeated to clarify. They also had signs up advertising the frostyccino buy 1 small get one for $1for a limited time (no specifications on when the special ended). I asked her about it and she proceeded to tell me yes that was the special and that was my whole reason for trying it (1 for me 1 for my mom). As I pulled up to the window there was a whole confusion of her saying her manager said that the special was no longer available. So I asked her why were the signs there and they should honor it because they still have it advertised. She said she can either still make it for me for the regular price or just cancel it. My mom instead asked to replace it with a small choc frosty. Here we go again with having to break down a simple request.. Im saying to myself why is this girl taking orders when she acts incapable. (SN: no language barriers or noticeably mental challenges just plain incompetence). Then as we were handed our order (another problem I have with this Wendys, no gloves on or beverages/frostys in a tray or bag. They just hand it to you thru the window and you have to always ask for spoons and straws like really smh) it was still wrong. They gave 1 vanilla frosty and my frostyccino didnt seem to be made properly so I asked another woman about it and she just wasnt any help. At this point I was completely done. They took back the vanilla and made the mixed and finally gave my mom her choc frosty after reminding them. Honestly Im not a petty person, I actually try to always practice patience, but Ive experienced less than sub par or professional service from this Wendys on multiple occasions and had to air my grievances once and for all.
No dining in and slow in person service. Faster to go thru the drive thru. Was better before Covid
Slow on the drive thru; the fries were horrible
Waited in line at drive thru window for at least 5 minutes and no one even acknowledged my presence at the speaker...3 cars ahead waiting to pay or get phone and wait had evidently been so long, they drove off without paying or getting food. I took the queue..if the service was this poor the food likely would follow so I left without ordering as did the car directly behind me. Meanwhile a long line of cars had wrapped around the restaurant. I could understand a line of cars at the lunch hour but it was 10p. A sure sign of poor management and lack of customer service.
Ugh the driveway is always busy and packed. The workers at the cashier needs to be a bit more sanitary. I asked one of the cashiers for sweet and sour sauce & rather than she hand it to me in my hand, she took the same hands that took payment from me & threw the sauce rt on top of my ordered fries that she gave me. Smh. I gave the fries away.
Had a very disappointing experience. They gave me a difficult time using your coupons. Almost every item was not prepared as ordered. Wanted a large berry salad they didnt have any. Ordered $1 dollar large fries as featured as a NEW ITEM on your website, told me there was no such item. The burgers were not made as ordered. Wanted spicy chicken nuggets and was told they were all sold out.
Its OK. During the pandemic, its becoming rather frustrating wating in the drive thru but its my Wendys spot in the neighborhood. The employees are very nice, cant complain, neve had a problem with that particular restaurant
This Wendy on remsen is always packed like sardine n expect to wait for at least 30 minutes for your food. This is horrible they need to hire more people.
Horrible!! Workers are too busy talking and not paying attention to orders. Fries were cold, sandwich was barely warm. The staff is not personable at all from the evening manager down to the staff. Presentation of food is horrible! It wasnt my first time there. I believe it was my 3rd. Thats it for me!!! DONE!!
Worst wendya im trying to order a drink at 1:58 when it clearly says they close at 2am couldnt even order a drink
I guess I just came in on the wrong Sunday. Food was great, havent had Wendys in a while. Service, definitely couldve been way better. The staff all seemed like they werent happy being there at all. It was difficult getting butter for my backed potato, I wouldve paid for it. They seemed anoided by my kids. They werent happy or fast moving at all. They basically bummed me out, so I packed up and left the establishment as peacefully as I came. Probably the only reason Ill go back soon is because its right next to a park. (Kids ), get it 🤨.
Make sure you note the cost of your order, when using the drive-thru. The cashier at the window will quote another price for your order. When question about the different cost, she said sorry. Also she refuse to repeat the order. How can $11.07 goto $13.64? They don’t give receipt for your order. Always in a hurry to take your order, but never getting it right.
Theres always a issue with the order, missing food. Best to check your bag before leaving. The soft drink machines where out of drinks. Poor customer service. Young workers played around in the back instead of servicing customers. Drive thru long lines, I parked just to order my food. Fries was horrible, not fresh!
Horrible service. I have been here twice to give it one more chance. But both times the service was horrible. Got my whole order incorrect
Apple Pecan Salad was very fresh and made as advertised. lt was crowded but moved fast enough.
Never in my life I have ever been in a place with 9 employees and they are so f$&@ing slow I order my food at 1:20pm and received it at 1:38pm it’s crazy for one burger fries and a soda 18 min
I cannot understand how this location is still in operation.
Great! Late nite long drive thru line but worth it
The worst Wendys location ever!!!!. 2 days in a row they messed up my order management needs to get their team more focus.
This place was so bad drive through we stayed in the line for 1hr and more not realizing caused we were talking in the car when we reach we got wrong order and also we ask them for us waiting so long do we get another burger no and not to mention they didnt give me my dressing I had to ask for it bad service in Brooklyn I never wanted to rate it not even once
They are slow with lines building up from regular store order, pick up and drive Tru. I waited 1 hrs for a Doordash delivery.
Food has always been fresh, and on point; the staff is always courteous and willing to wait for you to complete your order... I love it!!!Ditmas & Remsen Ave
Drive thru line is always so long I park and walk in. Plenty of parking. Self serve soda machines offer a wide variety. Food is always as expected from a fast food quality joint. Cashiers are knowledgeable of menu and responsive to questions.
Need help the people they hire dont care
Great place to eat especially their number 3 combo the food is delicious
Went to the drive through and purchased a grilled chicken wrap. When I got on the highway and decided to eat the wrap, the chicken was like rubber, I tried to chew it with my hungry self, and it never broke. I am completely turned off from Wendys now. Theyve messed up my order a few times before, but now Im officially done with the chain as a whole.
One of the best in Brooklyn ditmas ave
Ordered a salad, there was hair in it. Not like a small piece, either. It was easily 5 strands of hair, at least 10 inches long, knotted together tangled in the lettuce. Do you know how disgusting it was to pull a clump of hair out of my mouth? Vomit inducing, to be sure. Coming home late from work and stopping for what you think is decent food so you wont have to cook after 10 PM only to get a mouthful of hair, dirty disgusting hair entwined in your food is enough to keep a person out of a fast food restaurant.
The food is good here but they always very crowded its best to order inside and not the drive through because youll be there forever 😉
Due to COVID-19 no dine In now, need some worker service was slow and the soda machine isdirty
If its late night and you want a quick meal dont waste your time; chances are youll starve before getting your food. I got the Wendys signiture minutemade lemonade. What a waste of time and money! Never again never would I buy a meal here nor recommend anyone going there. Very lazy and slow employees.
The floors and tables are always sticky and dirty. The wait to order and get your food is way to long even in the drive through and some of the employees dont make you feel welcome
Nice staff, usually quick to average time for meals. Food made with excellent quality during the breakfast hours.
Dey burn peoples chicken nuggies
Very rude! Argued with me about 4 for 4 meal. Tried to rip off a 13 year old. Cashier needs to pay close attention in math class or brush up on necessary, basic math before taking orders. On another note- 4 for 4 meal tastes like trash. Hence the reason it costs $4.44. Fries were cold. Left the bacon off the the sandwich and the nuggets were also cold and tastes like rubber... Shame on you all!
The lines are often long in the late hours because the food is really good. Somtimes theyll mess up your order although the workers are really nice.
Super salty fries 🍟 Otherwise, food is always fresh amd staff is always friendly
Wendys is very good I would go to that place over any other fast food .and their 4 for 4 is really nice and the fact that they give you a choice of either Burger or chicken which both both taste good one of my top five fast food places to go.
The service is very good I didnt have to wait long for my order. Everything was nice and hot
While the atmosphere is cozy with a lounge-like setting by a video fireplace, and there is ample seating in a variety of table top types, the service is terrible!! They are EXTREMELY SLOW!!! I thought perhaps it was a one time occurrence, but no! This continues, day after day, week after week. Another likable feature is the ability to choose from a LARGE variety of carbonated drinks. The soda machine has the ability to mix many different varieties of fruit flavors into your favorite Coca-Cola products! All choices are made on a large, easy to read, understand, AND navigate, touch screen window. I never knew there were so many varieties of soda based drinks available!If youre ok with *slow* service, and youre looking for a nice, cozy, & comfortable ambiance in a delicious fast food restaurant, THIS Wendys is the place for you!!
Fries were fine. Burger was cold and they barely put bacon😑 in the crispy chicken blt. Peices of chicken in the blt were extremely small. Bread was hard. Normally it’s fine but this Wendy’s was not the best. I recommend going to a different one. The nuggets were also fine though.
Slowest drive thru …. Over 20 minute wait . Every time day or Night !!!
Always fast, Always Accurate!Please ask for tablets to remove names from orders, Not cool to have your name screamed out to pick up your order. Or allow me to put in the name.
Did the drive thru and they messed up my order. Had to get out of car and enter into the store. The order was corrected
Very slow service, very bad experience
This was my first time at this location.My chilli order sloshed around like soup before I could walk away from the countertop. Couldnt find a bean floating in the cup. The cashier did give me a new one by dumping the chilli back in the serving station and ladle me more soup.Didnt help the customers before me were very agitated and critiquing the service speed.For a location with two high end beverage dispensers to have such unprofessional conduct and lackluster quality (for fast food standards no less) is pretty shocking.I didnt even bother to refund my order, just took my burgers and acquainted the chilli with the nearest trash bin.
My children really like Wendys. I enjoy their salads. The drive thru orders are always wrong and I never learn to check before pulling off. Just trusting it will be right this time. Still wrong. Smh!!!
I am right here to report about this wendy this is the most unsatisfied place Ive ever visited in my entire life. Never and ever go to here I dont suggest you to come here and eat rude customer service not clean and they dont even understand when you explain smthng. Never and ever go to this wendys fast food ive no idea about other stores bit this one is ridiculous. I dont even give them 1 star but no 0star tho.
My mom ordered a baked potato salad from here and the workers are always forget to add the cream cheese! one time the potato was spoiled, one time the cheese was spoiled, one time there was even NO cheese. And also, when my mom order drinks they did not even add straws! Also, the wifi sucks and PLEASE stop making the fries cold! It make it taste nasty tbh. This wendys need A lot of work. Trust me. They also give you mean looks like as they dont wanna be there. I dont get it. And I hate, hate, HATE, waiting in the drive way for 10+ minutes its so annoying especially when I have not eaten all day. And I am in 6th grade writing a essay review. Sometimes when I am at the park thats next to it I have to see if my sister got her order. ;-;
The line goes fast; but the wait for your food is long. Plus, this is the 2nd time Ive ordered from that location and its the 2nd time they ran out of soda. Restock....restock....restock is my tip for them
Slowest experience at a fast food restaurant ever. Friday afternoon, one register open, 10 people one line, Ive been here 18 minutes and counting. Register got stuck. I understand that. But 4 people have been messing with it for ten minutes. THERE IS ANOTHER REGISTER. -_-
Employees are always talking more than working. Very slow service waiting for food for almost 30 minutes. At least the food is hot when you get it tho... also they never have drinks in the machine
Fast service, less of a wait time than the location on Linden and Pensivalnia. The salad I ordered was fresh and delicious. The quality of the ingredients was great.
They offer an awesome range of fresh food. I liked dining here. Staff members are always kind, prices are fair and the spot is always well organised.
Its Wendys. IMO the Remsen location tends to taste better than the Flatlands location...
Good workers but little bit lazy people
Hard working employees very busy at times due to drive thru its best to come off peak hours
Staff is nice but the place is perpetually overcrowded and they always manage to get my order wrong no matter what I do. Ive waited a half hour for my order to come out, after being on line for 15 minutes. They have two registers, but Ive never seen both open at the same time. They need more workers to manage the flow of customers.
The employees do not listen, they messed up the whole order, they give you mean looks like as if they do not want to work there(then get another job please). Please hire friendly people please, not people who didn’t want to get out of bed or your close friends and relatives. Need professional employees.
These mfs got the nerve to twll someone after they place their order to have your money ready. Im like i guess they rushing. Tell me why im sittin in this drive thru after already paying for 10 minutes. Then they got the nerve to cut eyes when you ask for a management phone number? Seriously, screw this places inept workers.
Drive thru was packed. Stayed in the D/T line for 15 mins. Get to the intercom for the cashier to tell me the 3 items that I wanted are finished. Major turn off so I decided to leave. This was only 8pm🙄😑.
I was disgusted by the squished up bug as I unraveled my chicken sandwich today. 🤢🤢 thankfully I was still in the parking lot when I recognized it so I quickly went for a refund
Customer service is really bad
I ordered the Jalapeño chicken salad, the chicken was too salty, otherwise it wouldve been a great salad.
Of all the Wendys in the area, this location has the best service by far. Staff is always friendly and the wait is never too long.
The pace is slow. The manager did explain to me why my order wasnt ready and gave me a choice. That I appreciated.
Worst Wendys Ive ever been to. Im 58, Ive been to a few Wendys. Soda and ice machines dont work bathroom was dirty, no condiments, napkins, ketchup forks. The manager made my Food after I asked for a refund for waiting 20 minutes for my food.
I Recently visited the restaurant & i ordered a meal , first off they gave me the wrong change . When i noticed i asked her why she gave me money with missing change , she goes “ i ran out” . So in my head im like atleast say something what the hell , dont just hand me wrong change. Then i get my food the bag feels funny , i go outside half way home the bag rips and all the food falls out except the burgers . Because they gave me one bag for mad stuff & the bag was wet preciously . So now i get upstairs to open my burgers , the burgers are mad wet as if someone drenched it in water . Im so upset
Great costumer service, tasty food 😋 👌
It was a disaster when I arrived they had no breakfast items to be had at 9.30 am.
Cars and uber all are in one lines making lines bigger and slowing business for uber driversMaking lines like 40 to 30 mins long at night they should have a line for each individualUber and for cars all wendys have this problem
Like all fast food, its a dice roll, I suggest ordering your fries sans salt to ensure you get a great batch and make a slight adjustment to your burger to ensure they have to make it up fresh.
The food here is usually never warm enough..smh how is that always the case, I do not know
Fast food workers are not customer friendly. They had 1 dollar fries sale going on, the workers were complaining that the customers a “stealing” their fries in front of the customers.
They lucky the food is good, cuz they SLOW AS HELL!! I have never spent less than 20 min waiting for food!l if not LONGER!
Very satisfied drive thru great got my sandwiches and burgers very fast drive thru was moving fast no one had to wait this what you call real fast food Restaurant I recommend this store may 4 is a day to remember congrats who made my food here’s a thumbs up to you I was there 7:45 pm it’s everyone that used the drive through today saying they didn’t waited all my friends and people I know are very satisfied
Been loving Wendys since day one but this Wendys is to slow, they forgot to give me some things i ordered, Some food was under done and the rest burned. Night crew do better. Smh
We go to this Wendys on the way home from BJs warehouse. EVERYTIME we go there, were missing something from our order. We usually catch it before pulling off. Today was the last straw! We only ordered 3 meals and a kids meal. How do u forget to put Fries in the Kids Meal?!? How??? Last time it was the nuggets from the 4 for 4.44s.. The time before that was a whole chicken sandwich meal.. Im over this Wendys and the one on Pennsylvania is always crowded so no more Wendys for us.
Wendys is still mediocre at best. Theyre not even trying to do better.
The drive through line was a bit long but it was moving the food was good
Slow service long waits
I love their food and the inside is very nice, the did a complete upgrade on the place. But the only thing is the service. The workers are slow and they get orders wrong.
The food is much better than other fast food restaurants if you want hamburgers and nuggets.. You know the food is good when your 4 year old asks for it over and over.. Keep up the good work...
They need to cut the wating time that whyi dont give them a four star .but thesandwich was good .
Cleaner than most locations in Brooklyn , short wait time for the fast food considering how backed up the drive thru was , the registers were all unoccupied.
Stood in line foe 30 minutes b4 i could make my oder and i was at the front of the line and the reason was , we doing online oders first. I took the time to cone to your spot and you have me standing here. Sad poor customer service .
Whyyyy are their sandwiches always cold??? Even if you just ordered it.Their other options are okay and the waiting time is not acceptable with no one at the register and everyone serving the drive thru window.
Worst place customer service is terrible including extended amounts of wait time for your food. On no given day you can be in and out of Wendys quickly
Soda machine didnt ordered after got there food b4 me I believe they gave my food away
Servi e was spectacular. From ordering the food to recieving. The customer service was very pleasant and responsive.
This Wendys is always crowded both in and the drive thru. The set up only allows for 2 cashiers and the self serve soda machine is always serving flat soda.
Not that busy friendly efficient staff, manager actively training staff, however taco salad lettuce was not fresh, had to look at three salads until I found one that didnt look to bad
Worst Wendys ever. Dont try going after 11 pm. I waited in line for nearly 45 mins while they served other people then just decided to stop taking orders.. it wasnt even after 1am yet and there were 3 other people behind me
The Line Is Always Crazy But The Food Is Quick And Fresh A Majority If Not All The Time.
The chicken sandwich was hard, the fries were cold and my Frosty was melted.
It might look pretty on the inside and the outside, but in the nighttime the staff and the food leave a lot to be desired. Unreasonably slow service and food that looks like the Bizarro World version of the one in the menus
The service was fast and provided the requested order.
The line is always long inside even though the seats are empty. Seems to be a popular hangout spot for high school students after school very noisy too
The service was precise and the staff friendly. The place was clean and it wasnt a crazy line at the time that I went around one in the afternoon.
The food was well-prepared and they were very fast I dont have nothing bad to say about this place very clean
Only dealth with the drive thru at this particular Wendys and I have had all good experiences. Customers need to make up their mind before they order!!
Not organized, slow, order is always missed place, fries are cold and most of all their attitude stink. really if I could have give no star I would
Now thought me alone had my burgers light speed today not knowing it’s like everyone who used the drive thru around 6 to 9 something same here I didn’t even waited one second as soon as I meet the window I collected and keep driving
This place doesnt even get a whole star. It should be a quarter of a star. Spicy chicken patty like a damn frisbee and NO TOMATO on the sandwich...smh...worse Wendys ever....making ENY and Utica Ave. look bad. Just close the damn store.
Ok, but slow, workers are not so friendly. Wish I had better customer service. But at least the order was correct.
Was on drive thru line for over a half an hour. I think one person was working that day. The same person took orders, cooked the food and took the money for inside the restaurant and the drive thru
Awesome manager. I was dissatisfied with my salad and she did not hesitate to correct my order. She was very friendly and interactive with the clients.
I cant rate all Wendys the same and I have ate at Wendys in over 10 sates but this one on Remsen and Ditmas is a !! who ever the manager is should be fired how you run a business and give out off salt the new ice tea has no taste theyre stretching the ingredient just to pass it ondont waste your time go to one on Flatland & 76 street
Omg!!!!!!! Is this fast food?? Waiting more than a half an hour for pre-cook fast food??? I had to leave BEFORE others got out of hand. Never ever again... rename slooooow food..
Long wait times. No receipt was given. Employess are unprofessional, conversating with each other and using profanity amoung each other. The food was good.
Only go if you have all the time in the world. Very slooow service. Fast food my a$$
Wendys is always great.been a customer and a manager of Wendys so i know the product and its always on the money.
The food was good but the service was slow on a Friday. Staff and management are not being vocal about dinning in the restaurant to students leaving school and after school.
Long line at drive thru window which made the service slow
This particular Wendys run out of condiments that the customers use regularly. They however maybe one of the freshest cooked food fast food restaurants in the area
Rude, slow, long wait
Horrible service. Super long wait and the food was cold... No sense of pride at all. Ill drive past next time.
This restaurant is nice you must try a Henny colada when you go the waitresses are very nice is cozy and comfortable there and there’s plenty of parking you must try this place
Customer service was horrible the ladies in there are rude and ghetto and there always serving cold food
I will never visit this place to order.. took 30 plus min to order.. wrongly managed
Super long wait on drive thru and nasty customer service
They regularly ask me to pull past the drive thru window then reverse back. Or wait in the parking lot for my food. Why? Its always annoying.
Polite, fast service! Love the fact that women run the place! Its always clean when I come and its a peaceful environment to share a meal.
This place use to have mean staff...they make you wait 30 min...and if you tell them something they give you your money back....I havent gone back...
Their like epically slow. I think they hire McDonalds old employees.. Wait i said slow not dumb.. My fault
Maybe it was just the particular day I went but the line at the drive thru seemed super long
Total reviews rating 3.6
199 Reviews for Wendys 2023:
Review №1
2022-01-11Marti Martino you need to give this store a surprise visit. If using the drive-thru: make sure that you have the correct items and sizes before you pull off. I do not recommend this location. Make sure they give you a receipt.
Review №2
2022-02-27Wish I could give them zero stars It’s always something with this location but today was the final straw first mistake was going thru the drive thru waited about 30+ minutes just to order I would understand if it’s busy but it wasn’t it was 2 cars and no one inside, finally get my order and it’s wrong I’m missing items, and I asked for no mayo or tomato’s on my sandwich which now I can’t eat, I realized I’m missing a sandwich and tried to get it at the window the manager tells the employee that I can’t add items at the window ….. when I most definitely ordered it at the menu. Fine I go inside just to see over 8 employees just standing around talking the manager just walking around not paying any attention to anything, no one at the register I’m standing there for about 5 minutes only see 2 people actually working until someone from the back finally comes and takes my order. I get home just to see the nuggets I got was stale I looks like they’ve been sitting there for one hour- cold and dry idk where they find these people from but they all need to be fired or retrained definitely won’t be coming back I didn’t even get a receipt.
Review №3
2022-01-08Understaffed with one cashier and one person in the cook line. Both spent time having side conversations. At one point 10 minutes passed with no food being made or any orders being taken.. Just a long through the store with customers leaving..Food sat open at the counter for 10 minutes when the cook line and cashier disappeared. Cashier spent 5 minute intervals of just starring at receipts in confusion. Uber and Door Dashers kept leaving and screaming they are canceling the pick ups. At one point the manager appeared and went back to the drive through which wasnt much better of a wait. ( I sat in the drive through for 10 minutes prior to walking in the restaurant). Eventually I spent over an hour waiting to order and felt very disturbed that I even waited that long. Not sure how the food tasted because I was so disgusted with the experience I lost my appetite.I literally kept asking people if it was a prank. I will never return to this location again.
Review №4
2022-06-10This Wendys location does not care about your feelings and concerns. They always cater to food delivery apps people 1st before regular tradition customers. Yes if you order from this location, prepare to wait over 30mins for your food. My point is this is the worst Wendys division in the America.
Review №5
2022-05-18I recently ordered through the Wendy’s app, and apparently doordash picks up the order. I had two dashers try to pick up my order through the Wendy’s app, but the people here kept saying they don’t see my name on their end, so there’s nothing they can do for me. When both me and my dashers are staring at my order for them to pick it up. Money was already taken out of my account and all. I tried contacting the Wendy’s app, but never could get through to them. Worst experience ever. Just waiting for my money back from a order I never received. Mind you I ordered since 1:54. It’s 3:07 and still nothing. Terrible service.
Review №6
2022-07-10It was a disgusting experience.Very disgraceful, too many young people working with no customer service experience. Attitude taking my kids order and very disappointed. The manager on duty was kind and helped us. But the young cashiers need proper training …. Food was good . But the service was not nice at all .
Review №7
2022-04-30I go to Wendys a lot but I think this Wendys wasnt bad I got a 4 for 4 it was decent but it had a funny taste. The one thing I enjoyed was the soft drink it did hit the spot beside that the meal was average.
Review №8
2022-06-03Forgot my wallet so I parked and went inside to place an order for me and my kids. They waited until we were about to pay then to tell us they dont take contact less payment. It is posted all over the restaurant that they do but no signs were posted that they stop accepting it. Do you know what its like to have to turn to tell 3 kids who you just placed their favorite orders for that they cant get anything because I forgot my wallet at home? Never again.
Review №9
2022-07-12The best fast food joint there is, well of course KFC is the King of the fastest food fasters and more than finger linking good.
Review №10
2022-07-01Was given wrong instructions by the drive thru employee when it came to the T-Mobile Tuesdays offer but one of the other employees quickly fxed the error.