Delivery
Yes
Wendys in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-247-1792
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–12AM
Wendys in other cities:
Comments (199)
I go to WENDYS occasionally...although BURGER KING is generally speaking my first choice for a fast food restaurant.This WENDYS...located on Buffalo Road in Gates, New York is in my opinion first rate. I like the ample parking available. I like the layout & convenience & safety of the 🚗 drive-thru service lane as it relates to the restaurants parking lot.The inside of the restaurant is always spit-spot clean...including the mens room...The dining area has a variety of seating choices & table sizes and shapes to select from...I especially like the simulated 🔥-fireplace area with its four [4] padded couch-like chairs & two [2] low-level dining tables...very unique for a fast-food restaurant...!Also the soft-drinks dispenser machine is convenient, easy to use, and offers perhaps 10 to 15 different soft-drinks (plus plain old water...) to choose from.The dining areas lighting is always well-lit (day & night...) and of course the large bay-windows throughout the restaurant add to the spaciousness & pleasure of eating at the restaurant...!And...as expected...the restaurants help & personnel are always courteous and professional.Enough said...!
Rude staff, took forever to get my food, half of it was messed up. Brought fries out 10 minutes before our food, fries were ice cold.
Order and did not received my drink.Call and spoke to the manager and she did not want to probed me her name. Then she said it was hot fast responsibility to give me a refund. I said”I ordered Wendys” not from Jordash. So rude and unprofessional to customers. Worst service ever.
I ask for a double bacon cheeseburger and got charged for it but for a cheeseburger I received instead. I don’t like there customer service. They never greet you or say thanks.
The drive thru was out of order so inside orders got backed up a bit. The counter team kept the orders flowing for indoor dining or take home. I got two baconator sandwiches which werent that good. The one I had was a bit over cooked and dry.
One of the friendliness and professional customer service drive through operations. Awesome baked potatoes
I gave up on this place. It once was one of the better wendys in Rochester now it is the worst. Today was the last time I will eat here.A daves double, dried out cold hamburgers ,so cold the cheese was refrigerator temperature. The quality standards are way too low.
Me and My Kids Love Wendys we go there quite a bit!!!
Horrible customer service. They close the door without notice or even a note on the door. Leaving the customers inside to be yelled at by the annoyed customers that are locked out. One employee yells at the people trying to get in , including a truck driver that had no option to go through the drive thru. On top of this they forgot we were even there and left our food sitting while waiting for someone to come through the drive thru for it. If your not going to be open due to supposed staffing issues a simple sign on the door would go a long way to stop all the frustration.
Great customer service, food always fresh & they fast workers .
Stopped in for a pretzel pub burger. Cashier was friendly and everything tasted good.
Great food, but employees didnt seem the happiest. When going through the drive through, the lady never asked what kind of sauce I wanted for chicken nuggets, and just put sweet and sour on the screen. They forgot to give us napkins or spoons for the frostys.
Aweeeeful customer service. went about a month ago after ordering my kids food on the app and they told me they had no kids meals..😒 ok... so I cant cancel my order through them. I call 2x to customer service waiting a total of 115 minutes. I also emailed 3x with no response. the woman at the franchise told me they dont refund app order to contact wendys. I contact wendys and the first woman says refund issued. 9k 2 weeks goes by still no email response and still no refund. now yest it sonny $22 but the point is is this the way you expect for someone to recieve a refund each time they are out of something ordered on the app? also if I new itd be such a hassle I would have just ordered nuggets. I dont get how they didnt have kids meal? just out of the toy??? idk. makes zero sense. anyway I call back today on the phone waiting for an hour and 5 minutes and the girl prceedes to tell me they dont issue refunds for the franchises. I need to contact them. huh??? why did the first girl tell me I was being refunded. and if that is the case why didnt they refund me when I was there and they didnt have kids meals ugh so all in all hung up with her telling me I could dispute it with my bank which my bank always discourages. or wait to hear from the franchise who doesnt even know how to refund app orders anyway. never again with wendys.
Drive thru wait was way too long. Workers seemed stressed and short handed. Food was cool, not hot. This was my second visit since they remodeled store which was a year or so ago. First visit was same way. I dont think this store is managed well. This is the one on Buffalo Road in Gates. I will not be back to this location.
The breakfast was surprisingly good! loved the seasoned potato wedges and the honey butter chicken biscuit. yum! Crave-able!frostyccino was a little more melted than we thought it would be though. looks more frosty like in the photos
Just had Breakfast sandwich very tasty.
I waited 10 minutes for my order that came out cold. No sauces in the bags either. Manager and employees have bad attitudes. The worst part was they werent even busy. This is the second time the food was cold. Never again will I go to this particular store.
I have lived around here and frequented this Wendys for years. Over the past couple of years this one has gone steadily downhill. Now during the pandemic Ive seen the longest waits of any fast food chain ever. 4 car waits 30 minutes+. Last month I sat through a 9 car line that took 45 minutes to get through. Food that is barely warm and looks like it sat under the heat lamp for an hour. Chicken nuggets and fries that arent even warm took them over 5 minutes at the window to give me my food after I sat in line for almost 25 minutes. I could go on and on. This pandemic in my opinion is no excuse to give sub par food with sub par service. This is when you restaurants should be stepping it up to show people you deserve the patronage. Youve got take out one order at a time, through one drive through, seems like a better job could be done. I keep going back hoping for a good experience. Wendys has the best fries when they are decently fresh. All I get now is soggy, cooked a half hour ago fries. I havent had a good experience here in over a year. Unfortunately I think the people here do not care about your satisfaction. Even if you did complain and wanted them to cook it fresh, youll sit there for......ever? Right now the Burger King on Pixley is far superior to you guys. Whoever manages this Wendys needs the pull their head out of ... the ground, and get their....stuff together.
My order was not right after two attempts and cold
I live closer to the Wendys in Chili, but go to this Buffalo Rd. location. The food is really good, great service with friendly people.
The visit started out with waiting at the counter for a few minutes while 5 people watched the fries warm under a light.. I get a rude cashier who mumbled and continued to tell me wait when I was placing my order. Then mr.personality bare hands all the food, cups, lids and straws. I get down the road and the order was wrong. Id stay away from this one, theres better places down the road.
Was very sad that they have crispy hot fried guarantee and I got mushy cold fries... Couldnt go right back to try to exchange so will try another day....
Have used this Wendys many times and have received multiple partially uncooked chicken sandwiches and only on occasion get the correct dipping sauce I ask for
Always long waits at the drive thru. I have a toddler so at times its just better not to deal with the in/out of the car. Friendly employees.
I love their breakfast sandwiches bacon with the biscuit because they use a real egg I love it
This location has recently been remodeled so looks very modern. Service can be slow at times. Last trip took about 10 minutes to get through the drive thru. Ordering inside is not necessarily much faster. Still, the food is as good as any other Wendys.Update Jan. 5, 2020: at 8:45pm, with the dining room empty and three cars ahead of me, it took 15 minutes to get my food. That is unacceptable. Lowering my rating to three stars.
Typical fast food. The 5 stars goes to the employee who took my order. He was very enthusiastic and went above and beyond the call of customer service. For a minimum wage establishment, it sure is refreshing to see an employee with such a great attitude! This guy deserves a raise! (I came here yesterday 12/7 probably between noon and 2pm)
Super nice updated dining room and casual atmosphere. Fireplace is a nice touch. Friendly customer experience was had and employees went above and beyond to meet satisfaction. Only complaint would be food quality. Chicken tenders we like warm and somewhat stringy and rubbery. Would have like freshly cooked tenders.
This Wendys used to be awesome, the best in Rochester in my experience. In the last year, this one on Buffalo Rd has really gone downhill. The employees always seem miserable and very uninterested in being there. The wait is always very slow, I wait inside for about 35 minutes for my food. And my order is always wrong. Consistently! This isnt one experience. Ive lived here for many years.Should have put the renovation funds towards hiring more employees. Just makes me so sad.
Went tonight and i know they close at 12am on sundays. But I had just got off work and made it at 11:45, at the window the employee was not friendly at all and was impatient with my order. At the window they swiped the money from my hand aggressively and I could hear them saying why is he here this late and they were swearing up a storm. Usually its great service but no one there at the time seemed like they wanted to be there. Food was fine but image is everything with employees.
I tried the new jalapeno popper sandwich, it was really good. The flavors complimented each other. On the other hand, I had the bacon pub fries. I thought they were horrible!
This was the best fast food experience to date. Once I walked in I was greeted, my order was taken promptly and the food was hot and delicious. But what really made the experience was the manager. He walked around greeting everyone and making conversation, as well as offering mints! Awesome team. Very happy customer.
Horrible customer service food wasn’t fresh at all when I was told 3 times it would be don’t recommend worse Wendy’s in town workers talk to much
I ordered some food. Someones hair was in my sandwich. I called, and spoke with the manager, and she told me she couldnt do anything.This would be gross no matter what, but considering that theres a pandemic its just unacceptable.
This Wendys has gone downhill. The worker that was suppose to be making my sandwich was dancing. Too much foolishness going on behind the counter. All the loud talking and carrying on should be put toward better customer service and cleaning.
A very long wait in the Drive-Thru, with only a few cars in front of me. When I finally got up to the window and got my food, it was inedible. The french fries were ice cold, the hamburger was cold and tasted chewy. And my soda had so much ice in it I dont think there was any soda in the cup. Super disappointing, because most Wendys are pretty good.
Absolutely fantastic!! Although we only ordered small, the politeness, courtesy, and attention to detail, making sure the order was right... and HOT, was OUTSTANDING!! and the food, yes! HOT and Delicious...
Very rude staff. I could hear the manager yelling and swearing at the teenage employees. I felt bad for them she was a red headed heavy set woman with a horrible attitude.
Inexpensive, tasty, timely, and downright delicious for the price. A true masterpiece of fast food. I recommend the 4 for $4, which always fills me every time! If youre limited on time and want something decent for the price, Wendys is the place to go. Sure, it aint that good for ya, but it makes up for the taste and the price.
Love the vanilla frosty always almost solid frozen. Too bad its no good for you. Oh well even the most healthy person is going to die.🤷
Typically very slow service. Generally unprofessional behavior with the drive through attendants. You can hear them laughing/goofing around through the drive through microphone. Not my favorite place to go to for fast food but its close to my home.
I placed a mobile order and added two sour cream and chive baked potatoes. When I got to the window (not at the drive-thru screen) is when I was told they didnt actually have potatoes and offered me baconator fries as a price comparable replacement or an IOU. I asked if they could just cancel the baked potatoes and was told their location is not affiliated with the mobile app so they couldnt cancel the items. I get that they ran out but had I been told at the drive-thru window, I couldve edited my order myself or cancelled and gone to another location that had all the items.
Stopped by around 1015pm. Walked into a mostly empty restaurant and only one car at drive thru. Ended up standing at cash register for 4 minutes until someone finally walked over and took my order. This after being seen by almost every one of the crew members as well as Princess the store manager. Finally put my order in but still had to wait because the person that took my order (no name tag) didnt know how to enter my coupon code from app. Kudos to cashier as he was friendly and efficient. Received my order. The chili wasnt hot enough to melt the cheese. The fries were old not fresh. And the chicken on my sandwich had been around also. All the tables in the restaurant needed to be wiped down. The franchise did a nice job with remodel but now needs to focus on staff. Guess thats why my last visit was back in 2016. Will be a couple more years before I visit this location again
Food is ok... took 30 minutes in the drive through. We were charged for the wrong order but given the correct food. The kid that was working drive through would use the f bomb on occasion and was very confused. We had to repeat the order 3 times... and still had to confirm at the window.
This Wendys is the worst, employees are rude and dont care one bit about you or the food they are serving. I am leaving this review after the 3rd order in a row that was wrong and had stale food. To the employee of this restaurant.. you should be ashamed of yourself and for the managers...you need to do a better job to train your employees and fire the ones that arent customer friendly.
Super slow, someone took my tray so I had to wait even longer..the soda machine? Almost nothing was available except water & Hi-c. The crispy chicken was God awful..dry, hardly any lettuce or Mayo, but yet my 7 yr olds Jr bacon cheeseburger was overflowing w. mayo! The fries were surprisingly good as I was very disappointed at a diff. location, have to have them w. the cheese sauce. Nuggets are still good as usual. But yea sorry guys, I worked at Wendys for a few yrs like 10 yrs ago and always thought it was the best fast food out there..no idk if Ill ever even consider going to another 1
Wendys is my top choice if I have to have fast food. This Wendys is stuck being the only fast food (true fast food) place in this area... meaning they get slammed during the lunch rush from local places and the high school which is across the street.Manager on duty when I was there was great! Super friendly and always had a smile on his face!
Customer service is great the cute white hispanic boy Cris took my order and was very friendly he made sure all my food was right a hot 🥵
Wendys is a great place to eat if you are in a hurry. The food is always good and the menu has a lot of good choices. If you want to eat healthy, it has a good selection. Myself, I love the Frosty! Its better than any milkshake from any other fast food place 😉
Just our bad luck, computer issue while training new staff. We were drive thru over 20 mins.
Waited 20 minutes, no exaggeration, for a burger and fries. The milkshake machine was broken, which always seems to happen when you order one after 8pm. I received the wrong burger and the wrong sized fries and was told there was nothing they could do about either because there was no manager present. Seemed to be 3 teenagers working the entire kitchen goofing around. The lobby was closed but a handful of non-employees were hanging around inside at a table in the dark. I dont expect much from fast food yet I was still disappointed. Corporate needs to kcufnu this place before I consider eating here again.
Everytime I go to this Wendys I end up waiting 15+ minutes in the drive thru with only 2 other cars in line, and my order is always taken wrong. I tried to give them the benefit of the doubt and go a few times since its the closest to my job, but I wont be coming to this one again.
Took over 20 minutes to get a taco salad at the counter. Drive through was backed by 5-6 cars. Obviously they were way under staffed and the one girl who seemed to be the manager looked over-stressed; I cant say I could blame her. Not my best experience at Wendys.
Worst experience at a Wendys ever. Wendys in gates ny, 1951 buffalo road was terrible tonight, waited 22 minutes for 2 burgers and 2 orders of nuggets, cookies were like hockey pucks, saw a lady order a salad and wait 20 minutes or more for it as an employee talked badly about the customer. A gentleman take his food back cause the burger was hardly cooked and manager didnt give him a new burger so the couple left. Will never go back to this Wendys again
Restaurant was experiencing computer issues, service was still excellent
After waiting in the drive thru line for 30 minutes, I only recieved 4 chicken nuggets when I was charged for the 10 that I ordered. Also the man behind me got out of his vehicle to pee in the parking lot.
Sad to say but I go here only out of convenience. Maybe 1 out 5 times my order is right, and hot. Also, though its a fast food place, the professionalism leaves MUCH to be desired. If its possible, I would reccomend going to a different Wendys. Period.
This is by far the worst Wendys Ive been too horrible customer service . They hire a bunch of young employees that stand around and talk when they should be preparing food. This results in customers food not being made right . The managers arent ANY better they catch attitudes when a customer comes back because the food isnt right or in the bag for that matter !! They need to do a complete employee clean out and rehire better staff !! I would never go back to this location ever !!
Just left about 20 minutes ago. Ordered the 4 for 4.44.The fries were cold and overcooked . The natural lemonade was watered down no lemonade taste at all. Worst experience ever. Would return for full refund but its snowing.
Service was terrible I waited 20 minutes from my food I know I did have 6 breakfast sandwiches but still shouldnt of taken that lone
This Wendys is one of my favorite places to go. Their service is excellent. The place is always clean. And the staff is very patient when youre at the drive-thru. Their food is great.
Just ordered two spicy chicken sandwich meals from this location. My sandwich had half of a piece of chicken. Not ripped in half, just half a piece, almost like it was a chicken tender. My wife’s sandwich had two of these pieces next to each other. My guess is they used the chicken from their wraps. Maybe they didn’t have the full patties, but if that is the case they need to say that when I order. Out of all the fast food chains in the area, I like Wendy’s chicken sandwiches the best, but this is disappointing and not the first time we’ve had issues at this location. Bit of a drive, but go to the one on Chili Ave. instead.
I go to this Wendys often since it is the closest one to my house. The service is always slow, theyre always training new employees in the middle of dinner rush, and the soda machine never works correctly. Dont go here!
The worst service Ive ever experienced. Waited in drive thru for almost 30mins and when I got to the window they gave me the wrong order 3 times. Once I get home my daughter begins to eat her frosty and finds 3 long black hairs in it, disgusting. Never going to this place ever again.
Literal disrespect to Doordash. Food was cold and literally had no care for the customer
By far my favorite local Wendys. The fries are hot and fresh 99% of the time. Employees are pleasant and usually quick though sometimes theres a wait at the drive thru
Long drive through lines. The food almost makes up for it.
Doors locked no one inside at 950am????
Awful!! Screwed up order, cold food, 3rd time this has happened in the last year. Ordered double stacks...came with 1 burger patty each. Called the restaurant and they offered to replace the sandwiches, but I wasnt ready to fight rush hour traffic through 5 miles to get them. The fries and chicken nuggets were also cold and greasy.
Food was good. They were out of a lot of soda options. Cleanliness was good
It sucked, they never get your order right. The guy at the window seemed to be the only one working and there was 3 other employees in. I SERIOUSLY think you need better management. I will never go there again. I felt so sorry for the guy at the window.
Went to the drive thru and we waited over 20 minutes long for an order. The slowest Ive ever seen. They made us pull up after the window. The car behind me left before we did.
Horrifying experience, I seen that there was an young male with no gloves on putting chicken nuggets in the holder and I ask the cashier Whoever makes my food can they please wear gloves seeing how the numbers have raised in COVID-19, the cashier says he dose not have to wear gloves i proceed to ask i just would feel more comfortable if he wore gloves the young man comes over rolls his eyes and says why do I have to wear gloves, I WAS TOTALLY DISGUSTED, And surprised and I left the customer was Very disappointing, I do not recommend this location👎
There isnt much to say about different fast food places. This particular Wendys is one of the better ones in the area. They move pretty quickly and the food is slightly better than average
Although restaurants some times make mistakes with customers orders and so forth, they are quick to make it right. I love you, Wendys on Buffalo Road!!!
Order two Frostys. The chocolate one was fine, the vanilla was almost like milk with crystalized ice in it. Obviously not drawn fresh.
Im not a huge Wendys fan but I love how they updated this store. Its clean and the food was very fresh. The cashier even made sure of it.
Very friendly staff, clean, fresh never frozen !
Idc what anyone says theyre amazingIce many times ordered about 4 4f4s, chciken tenders, and a frostyLongest wait for it about 6 mins(after school when theyre most busy) and the foods greatYall got the wrong wendys
Slowest service Ive had in my entire life. I almost walked out without my food because I couldnt stand the wait any longer. Food was good though once I finally received it.
Food is great but the service is so slow. 25 minutes in the drive thru is ridiculous. If it wasn’t the proximity between work and home, I would never recommend this location!
Drive thru lane at about 5PM on a Friday. Went pretty fast! Happy with that!
Got up to the take out window, and a few of the items that I wanted, u ran out, plus ur chili has way to much water in it.
New renovation of the dining area. 👍
Service is terrible. It took me about 20 minutes after I placed my order at the drive thru to get my food. I couldnt leave the line because there were too many cars in line. No matter what time of the day I go there the service gets worse and worse.
I cannot even describe how disgusted I am with this place. Hard as a rock cookies, old chicken all dried out, mushroom bacon burger was made without bacon, and the employee coughed in one of our frosties while making it. Another employee had his children waiting for him. They blocked the counter while spilling chocolate milk all over it. One of his children was even using her straw on the counter. One worker finally came over to wipe up the chocolate milk with a wet napkin. She proceeded to prepare food with her bare hands afterwards. On top of all of that, the wait for food was so long that the frosties had turned to liquid. I would give this place negative star rating of it were an option.
Purchased my regular order. Like in other wendys and these place they put tomatoes and latucce in the burgers.Totally a great place to go too and get your regular orders.
Very rude staff pick ups should not have to go through the drive thru way to long of a wait that needs to be changed
Great tasting fast food. This location has the pop machine which dispenses just about every soft drink in the world. Friendly staff and super quick service.
Inside is closed. Driveup was very slow. Food is very good and reasonable prices.
Very good hot fresh and found a friend there
Good service very polite good food
It really depends whos working! The manager Matt is seriously amazing. He makes sure if there is a problem he fixes it.
The food was fine, but the service during my last many visits has not been fast which makes it a tough choice if I am on a lunch break from work.
They lost my order food was cold fries were sogy and I waited 30 - 35 minutes for my order and there was no one in front of me
Man they are bad anytime of day slow service .confused on orders .just all around one star
Great Customer service and professional I drove 15 minutes from my house just to get Wendys from here because the one next door to my house is so unprofessional and ghetto like if I was on the hood I know they dont make a lot of money but some people choose to work there I will continue to come here because of the great customer service
Burger was cold waited 30 mins in drive through dining room was also closed :( .
They had the food and the wait wasnt bad. Much improved over previous visits.
Traditional Wendys menu. Kept clean. Quick service. Have gotten wrong things at the drive thru many times, check your order.
Service was terrible, order was wrong, and the cash person was trying to keep peoples cards when paying, mine as well as the person behind me. The food quality was good even for being wrong twice.
Waited 30 minutes prioritized the mobile orders over in person
This specific Wendys is always on point hit fries and fresh meat they try to get everyone out in a decent amount of time but as far as the customers go yall dont think about the technical problems that they go through when it comes down to the registers or something broke down yall.be so quick to hop on either Google or their survey to give them a bad rating or bad survey to put them down why not give them some credit for once do yall think about during the time theyre getting new employees there I believe not understanding that theyre a fast food restaurant instead of bashing them come through drive thru or inside and study the menu nothing about the menu has changed except the fact that their menu has expanded and they took away the teas thats it as far as prices go when taxes go up so does prices yall cant get mad at them about the prices they just work there they follow rules just like yall follow rules at yall job theres no difference and stop changing yall orders at the last minute cause I heard the customer in front of me change her order at least 3 times after the employee asked her did she want the combo or just the sandwich then changed it again as soon as she got to the window.... and as far as the fish sandwich goes havent yall figured it out by now that they dont have fish sandwich wrappers if it just saids chicken or hamburger on the wrapper if they are labeling it chicken thats the closest yall are going to get it as far as fish yes it would make since to have stickers to put on the sandwich but they dont so suck it and shut it up and move it along with your day with that being said they get a 10 from I love yall keep working hard and dont stop doing yall best
Usually end up waiting longer than other locations in the drive thru. Went inside this last time and I was missing part of my order, but was too far away to go back and get a refund/the missing item
Very slow in getting our food and we were the only ones there. Staff was politer than all other Wendys weve been to
Ordered a couple cheeseburgers and they were cold and obviously not made very recent. Won’t be returning. Waste of money and time.
Consistently slow drive-thru service at dinner time. Walk in service has been pretty good, but Ive spent 15+ minutes in the drive-thru on more than one occasion.
Nicely remodeled since I was there last. The two of us received excellent service and our salads were very good. Very pleased.
Confused about the lg pieces of burgers now put in the chili now at Buffalo Rd Wendys. I thought their numbers were served fresh. Now theyre recycling the leftovers into their chili? Huh!
Excellent hot dood and fast
Matt the manager had an awesome attitude and made sure I was taken care of. He makes it a point to get to know the names of most of the customers that come in.
Will NEVER go to this terrible fast food dump again. Cant get an order correct, ever! Not worth my time. Not recommended.
I got a salad and the grilled chicken tasted absolutely disgusting. I picked them out and ate the rest, but i wont be ordering a salad from them again.
A bit of a wait today. Daves combos were good. French fries delicious. Chicken nuggets were very good.
Slow service, stood at the counter for 8 mins without my order being taken. We went outside and went through the drive through and got our food in 4 mins.
I hate it has not dine-in service, and they do not update the Internets information accordingly.
Always great service and food every time we go in. Its fast food so always busy but the staff try thanks for great service
The place was clean and everyone was fallowing the CDC recommendations. As usual our food was great.
Ussually pretty good, but recently went there and the side salad had a rotten tomato, the nuggets were extremely old and so were the fries, The time before the last time I went there was pretty great and usually is but the last time not so much
Its fine. It just always seems rather slow, regardless of the time. Granted, it stays pretty busy, but youd think that would mean more staff.
Pretty good. My sandwich could have used more sauce.
The food was what I ordered, but it took 25 minutes to complete my transaction. The service was very slow at 1230 lunchtime.
Matt, the manager is always friendly and helpful! This is my favorite Wendys! Always a positive experience.
Sometimes they just have attitudes and you shouldnt come into work with an attitude I know its hard sometimes but its customer service
The food was nasty and over priced. I could have eaten at a diner for less.
The food was good, but they are extremely slow.
I will be the only customer in the building and it takes the employees 10 min to even come take my order, then it takes about another 10-15 min to get my food. This happens constantly at this location.
Wendys has the best burgers (in my opinion) of all the fast food places. Depending on which one you go to.
The food is good but they are really understaffed for a fast food place the service was pretty slow but the food is good no complain there
I love wendys. This place is delicious. Great price, quality, and service!
Great olde tyme road side burger and ice cream dining. Bring the kids.
Super slow and gave me the wrong food if you not in a hurry just go to another location
The fries were soggy, the lemonade was watered down, the drive through was 20 minutes long with only 5 cars in front of me!
Terrible service asked two times for no mayo.got all the way home and my wifes burger had Mayo on in.i refused to drive back there at 930 at night after waiting in the drive Thur for 10 mins for our food.
Staff remembers my order by my voice and are always friendly!
Me and my little sister always frequented this location.That we knew the managers,employees and some of the customers. Very clean location and friendly environment all the time.
Speed is good. A little old building but its a decent wendys. Gets busy on weekdays during lunch due to the area.
I wouldnt recommended anyone coming to this wendys. Service is terrible. Slow. Waited half an hour for food. Never come to this one again
Customer service is very poor & do not treat customers good. Very slow service but not as slow as the one in East Rochester.
Very long wait times and constant food errors whenever I come here. Find another fast food restaurant.
Burgers where cold and hard as rocks 40 dollars for food and not worth 5 dollars sucks never again
The manager was courteous, fast and funny. The staff were friendly and efficient.
Love their Frostys. Wasnt crazy about the salad I hot. It was fresh I just didnt care for what I ordered.
Went Saturdat around 5:30 and couldnt enter the restaurant and to use the drive thru
Every single person working at this location should be fired. Waited almost an hour for an online order when it wasnt even busy.
Very slow service. Food was good
Order a taco salad they gave the bag no taco chips you think they would tell you ahead of time that they were out of them
Waitn to long on line and fd was cold and my sandwich was wrong
Its alr ig
Ridiculously long wait at drive thru today at 4:45.TOOK 15 MINUTES BEFORE I COULD PLACE AN ORDER
I will always choose wendys over any other fast food place, I just with they were open for breakfast so I wouldnt have to go to....bleh...mcdonalds
Gotta get my frosty fix! Bathrooms had no soap or paper towels. But otherwise ok
Always clean and kind. Nice people. Back again today. Some of the best food in town.
Dont go there. By far the worst unprofessional place I been to. Defiantly their employees are using rasist comments. Being made left the drive through and watched people play around.
I rate this the best quality of the fast food franchises
They know my sons regular order and make sure we are taken care of promptly.
The over quality of customer service is bare minimum however the food is good
My baked potato was over cooked and turning brown and my chicken was dried out just seemed to me that the food was setting around cooked for awhile
The web page said they were open but they are closed for remodel so i think they should post it on the page so people dont go there for nothing. I went there and seen a bunch of people go there it is rude and unprofessional.
A little back up around lunch time but the service is prompt and curtious.
Great as always. Went through the drive thru. It was fast and tasty!
Just terrible....no comprehension at all and there was about 5 crew members at the drive thru and still get your order wrong ....dont order a salad they dont have lettuce only for sandwiches
No mask on drive thru attendant Nov 16. 9:40am
Very bad costumer service my child was giving bad fruits when I told the employee all she said was well that’s all we have when sitting here like 3 families had at least one complaint about the order worst Wendy’s ever management needs to get it together so glad this is not my local Wendy’s
This place is terrible. Never going here again. Got two burgers and they were both cold and dry. Had probably been sitting out
Yes, Wendys is a half-step up from the biggest chain fast-food burger spots, but when theyre a walk from Wimpys, its impossible to compete.
Once again waited a long time in the drive thru only to find out at dinnertime once again no baked potatoes! Not going back...
Waited a really long time just for cold food..and I mean all of it was.
This location Employes have no Customer service skills, when I walk out of there ,it a #on the Receipt that I will be calling. And the language I could hear them saying
Newer facility, decent inside if you like fairly monotone design.
Slow service waited in drive thru for 10 mins B4 I even got to order
Service is good, floors seem like they havent been cleaned in awhile
Always good food and wait time isnt usually bad
In terms of quality and taste this wendie falls in the middle somewhere. They are a little above par in quickness.
Fast, friendly service. Food was equally delicious!
Somehow on time , sometimes not at all very slow but the food is good
Very clean restaurant and very nice employee
For fast food i really like wendys...they have excellent healthy options so everyone can find something they like
Food was normal Wendys. Service was friendly. Great Wendys experience.
Its decent if your in a hurry! Definitely the place to go for a chocolate or vanilla Frosty!
Drive through is just as slow as inside service and they still cant get orders correct (door dash)
Its a friendly, family,casual,fun place to have a quick meal.
Food good. 25 min to order and get food. Short staffed
Fast service, friendly staff, quality food
Good customer service and clean environment. Pretty quick drive thru.
Employees are rude but food is usually right
Have been disappointed with the food lately. Very expensive & the meat is barely there compared to the bread.
Person at the counter is very polite food was very good. Just as expected!
Extremely slow. No changing area for young children and soap out in the bathroom.
Total reviews rating 3.6
199 Reviews for Wendys 2023:
Review №1
2021-08-17I would give them 0 stars if possible. I ordered 2 baconator large meals. Their was only one piece of bacon each sandwich. This is a baconator with multiple pieces. The prices keep going up on meals to supposedly help with the wage increase but the service keeps getting worse!!!!
Review №2
2022-05-29There was something hard in one piece of my chicken nugget and the cheese on the burger was not melted. Not a very warm sandwich. Fries were good. I would not return to this Wendys location. They said I would need to ask for the cheese to be melted on the burger. I worked at Wendys in the late 80s, early 90s...it was really good back then.
Review №3
2022-03-23This Wendys has always been terrible even before the renovation. The drive thru line always takes 10-20 mins. The order is always wrong. They always seem to be out of baked potatoes. The grilled chicken is so dry. Its a bunch of young people that dont have manners. The floors were so slippery on the way to and in the bathrooms. The female bathroom looked like it hadnt been cleaned in a few days.
Review №4
2022-07-28If I could give zero, I would. The food was fine but the sarcastic woman taking the order was a joke. Rude and impatient while there was absolutely no one in the drive thru line. Even commented thank God when we finished our order for only 3 combo meals. Last time I will every spend money here.
Review №5
2022-06-30The manager is so helpful. This is the 2nd time I had trouble putting in my orders and he was so patient and accommodating. I will definitely be a repeat customer.
Review №6
2022-08-178 people working & NOT ONE could wait on or even acknowledge someone at the counter wishing to place an order. Guess this franchise owner doesn’t need our business. He must be independently wealthy.Is driving away!
Review №7
2022-03-21The most incompetent workers Ive ever encountered in a Wendys been here about 5 times in the past month and every time they have like 6 workers all focusing on the drive-through and had to wait 5 minutes before anyone served me inside half the time they get your order wrong and takes forever too I dont know why because its never that packed and theres a bunch of workers but it takes forever to get your food. This seems to be the trend with many fast food places now post covid because I remember before I used to go to this Wendys much more often and it was actually good
Review №8
2022-07-14Food was cold and old. And I waited a very long time for 3 items. A medium French fries a deluxe and a med lemonade that they didnt even put ice in. The worst !!! Never go back
Review №9
2022-05-17Twice I have had cold burgers despite asking the server if she could make sure the second burger was hot. Feel like it was done out of spite.
Review №10
2022-06-12I was extremely excited my strawberry Salad and strawberry frosty are back. The customer service at the drive- thru was great and my transaction went smoothly