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Phone: +1 800-463-3339
Site: https://local.fedex.com/en-us/ny...
Opening hours
  • Monday:9AM–7:45PM
  • Tuesday:9AM–7:45PM
  • Wednesday:9AM–7:45PM
  • Thursday:9AM–7:45PM
  • Friday:9AM–7:45PM
  • Saturday:10AM–5PM
  • Sunday:Closed
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Total reviews rating 3.1

167 Reviews for FedEx Ship Center 2023:

Review №1

2022-05-23

Had one girl working by herself at 6:00pm with a huge line all the way out to the parking lot. We drove 30 minutes to get our package because the drivers can’t be bothered to ring the doorbell. The counter person said it has no location scan and she can’t get it. We go outside and call the FedEx 800 number and they tell us the location where it is scanned ???? We went back in and gave her the location then she said it’s not a location number. We called the 800 number again, for the seventh time in three days, and they had to call this office to tell them where the package is and to get it for us. After several minutes the rep on the phone just hung up on us. The girl then lied about the manager not being there until he suddenly walked through the door from the back. Why he was making no effort to help the backlog of customers is a mystery to me. He ultimately said he couldn’t do anything but tell the drivers to actually ring the doorbell when they come back. I guess FedEx has started taking pages out of the UPS book for organization and work ethic. I swear I get better service at the US Post Office than we had here. Absolutely horrible and it’s clear the company and local management doesn’t care based on all the other reviews on here. Sad to see yet another formerly venerable US company falling apart due to apathy, incompetence, and laziness.

Review №2

2022-07-05

Idk why I bother reviewing after seeing the long list of one-stars and nothing being done about it. Anyway, tracking said I could come here to pick up after 6pm. Its about 7:45 (the time they close) and the rep said the driver isnt back yet........Not surprised every time I use this service it never goes well.

Review №3

2022-07-08

I unfortunately know why the recent reviews are so poor. Not sure what the issue is with opening on time, it’s now 10 minutes passed the opening time. For an international business dealing with packages needed for business and personal you’d think you can open on time. I’m sure the line of people would be less if you did. Don’t even need to leave a review on the actual service because it didn’t even happen.

Review №4

2022-07-08

The worst come to early been 3 days and still have not received my package and driver always comes back to the facility after 8 when they close. Ups will always be better

Review №5

2022-04-14

My clearly valid address was deemed incorrect - had to go back and forth between FedEx and the shipper in order to try to get this redelivered today. Now a FedEx truck comes to make deliveries on my block and skips my house. They need to review their practices/drivers here.

Review №6

2022-05-11

Called ahead to schedule a package pick up and my package was not picked up. I even called to confirm that my time sensitive package was going to be picked up and it still was not picked up. From dispatch, the drivers, to costumer service reps on the phone no one did their jobs. Horrible service

Review №7

2022-04-13

Pick a different place. Delivered a package on April 7th for 2 day shipping and guess what it’s still there - April 13. Ruined my trade show in California. There will be consequences!!! The only thing that ruins good companies are bad people.

Review №8

2022-07-13

Drivers never follow fedex delivery manager instructions. customer service wont give phone number for local distribution center to file a complaint with a manager. filing complaints through the toll free number is useless.

Review №9

2022-01-05

Lost my package, sent me to two different ship centers in two different towns guaranteeing my package was accidentally at those instead. Package is at neither location. I have now been given 5 separate ship centers to check for my package, none have it. I had to drive to them, taking time out of my work day, because I was ASSURED it was at this one.. no, that one.. no wait, the other one... Customer support via phone is a joke. Still no update on where it is other than well send you a notification at this point .... Worst of all, my delivery manager is set to no signature required and I would have been home to sign for it anyway except the 1pm delivery came at 2pm, and then for some reason they ignored the no signature required. FedEx has not a single iota what its doing – the lady at one location said FedEx lost most of their veteran drivers and hired a bunch of new hires that dont know the ropes, then proceeded to show me all the packages she SHOULD have on site as per her system, and then showed me how many they ACTUALLY have in their locker. Not even half of whats on the list. So where do peoples packages go when they choose FedEx? Will gladly pay double for shipping if it means not using FedEx in the future.

Review №10

2022-01-29

This is a well-run FedEx operation. The staff is efficient and courteous. Rarely have I had to wait longer than ten minutes. Parking is ample, close by, and handicapped-accessible. If you want it there tomorrow, FedEx delivers on time and securely.

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