Delivery
Yes
Comments (199)
Terrible customer service! The FedEx employee with the Rastafarian head wrap was just rude! It took me an hour to get my package which was there because of their incompetent drivers. UPS all day! The security lady was the only pleasant thing in this place
Last night I needed to pick up a package that FedEx “supposedly” attempted to redeliver but didn’t. The older woman with locs at front the desk/kiosk area was extremely rude and dismissive the entire transaction. She refused to release my package even though it had MY name on it and I had paid for the purchase. Her reason behind refusing to give my package was because it was delivered to my gf’s residence and not mine. The entire argument made no sense because if they were delivering to my gf’s home and I opened the door to receive it and sign for it, that wouldn’t be an issue.I’m going to make a complaint about her to corporate and report her. She was nasty to several other customers and wasn’t the least bit helpful.
The ABSOLUTE worst delivery carrier ever. The delivery drivers say they attempt to deliver but they never do. not even call or ring the bell. Supposed to be delivered on Friday and then they say it wont be able to be attempted until Monday. Do not go to them. Now I have to do the delivery driver job and pick up my package because they dont know how to complete their task. Cant even get in contact with the center just have to contact the Fedex number that is worldwide.
One of employee name Angela? is rude/ racist/lazy. She put wrong address purposely and say I gave her wrong zip code. She said she can’t type cus she can’t see what I wrote. So I spell the address n she doesn’t type. I never seen this kind of employee ever in my life
These guys are the worst!!!! I can never get my packages on time, they always saying out for delivery and never show up , then send a text saying it’s delayed!!!
The security on duty ensured Covid protocol were in place (mask wearing and 6 distancing) which I value. Staff was helpful and pleasant. I stayed over an hour to get my package but I can understand the logistics of sorting so many packages.
This is the worst FedEx Ive ever been too. If they dont deliver your package they send your package here. Do not show up at 8pm. Show up at 8:57pm and then theyll get your package. Before then you will not get your package. Its completely ridiculous FedEx has this center this way. This would not happen in Manhattan. You know why? Because this FedEx services minority areas. They have no respect for peoples time. And they will not even have the courtesy to tell you that you have to wait over an hour to pick up a package they should have delivered. What a joke.
This company, and the drivers give HORRIBLE SERVICE PROFUSELY! If the drivers refuse, or forget to deliver a package! Dont blame it on bad weather conditions. I have been waiting on a package since January 18th the drivers claimed bad weather conditions on the 18th putting my package in DELAY. Not to mention the people who take time off from work, expecting to receive their packages. Glad I was able to cancel all my orders free of charge, and now you guys have to send them back due, to your lazy, and lack work ethic DRIVERS. Any order that has to come through you guys im CANCELLING IT IMMEDIATELY & NEGATIVE THAT 1 STAR.
This place is horrible. I’ve lost 2 of my packages at this place. You guys need to do better! I had payed express shipping just for my package to not even arrive. (I still don’t have any of my packages). You call this a delivery service? Hah, 1star😡.
The service was great apart from. The problem is the Rep pack my item in as box sealed it and then told med after the fact that there was a charge for the box. She told med the box was $10 When she scan thuggery box out was $18 plus tax. I was so upset because I had a return label which was suppose to cost me $0
I was supposed to receive my shipment on Wednesday (3/22/22). FedEx changed the delivery date to Thursday. I received no delivery, so I contacted FedEx customer service on Friday. I was told my delivery was at the FedEx Jamaica location and would be expedited for delivery on Friday. No delivery. I called FedEx today (Saturday--3/26/22) and was informed that they were sorry however my delivery is scheduled for Monday. This is ridiculous!!!😒 FedEx provides poor service!
Terrible service. My package was supposed to be delivered on March 15th because I paid for express. It still has not arrived here, and they keep lying by saying “they attempted delivery.” But no one rung the bell nor left any note. They have some lazy workers that don’t want to do their job. I’m never using Fed Ex again.
It was the worse experience ever 1st my usual fedex guy wasnt working therefore another fedex was handling the route 1) Never attempted any delivery of my package 2) ive called fedex in regards to my package and after 3 reps and 2 supervisors the 2nd day delivery they claimed they attempted it was never even thought of plus there wasnt any fedex slip on the door neither the mailbox . 3) the last delivery attempt slip was ironically on my door wowsers!!!! The only attempted delivery slip ever appearing mysteriously now i have to travel from Bklyn all the way to Queens by the airport by way of Uber which cost me $80 to and from the airport in order to stand in line and wait and hour and 45 minutes outside the fedex shipping place, where there were 2 Reps working and i saw 20 people inside and about another 30 outside .....After all of this why wldnt i be able to get compensated for something ...Fedex was already paid through the shipper...no one offered a solution.
Worst delivery service, They never deliver and every time i have to drive in to pick up my order. This is my 4 time in past 6 months. Not possible to reach them over the phone even when I did after hours, a woman was very rude on the phone with me and not helpful at all, dont care attitude.DONT USE FEDEX.
The counter personnel @ JFK are nice people! FedExs DELIVERY service, however, has become a joke. This is the 4th consecutive time that I have had to chase down a package and pick it up myself! In NYC, in Colorado, in Texas.Absolutely, positively?Yeah: absolutely, positively...a disaster!
Waited here for 2+ hours to get my package. Staff is very slow, rude & unprofessional. I missed my delivery today because the fedex guy knocked at my door & left instantly, didnt even give me a chance to get to the door. Now to get my package i had to come here and wait 2 HOURS. Horrible service. Fedex hire better people!
It’s says that they’re attempted to deliver, but I was home all day and nobody came to deliver. Liars! So unprofessional!
Worst delivery experience. Was home all day waiting for my package twice no one ever came to my door but they have said they attempted delivery....They didnt re attempt or anything no FedEx truck no note on my door
No one never showed up at my home and I have camera plus i was outside at the time he claim he made attempt I cant believe i pay 2 day shipping for this service ...SMH
Packages are said they tried to deliver and was not because I was home awaiting delivery of this important letter.Then they sent me email stating it will be delivered next day which was Saturday.I called and spoke to a representative ,she told me they were closed.And they dont deliver my package on Saturday.This was time sensitive material ,which was sent on Wednesday, supposed to be second day delivery.Service is not good with FedEx ,this was my second time someone used FedEx to deliver an important letter.I would not recommend using them for time sensitive materials.Look elsewhere and try another carrier.Or have them deliver it to one of their drop off sites,which one of the managers had me do eventually.Wish they had mentioned this in the beginning,it would have saved me from all the stress.
Fedex is horrible, never tried to deliver the package even though they stated that they did...how do i know this? I was waiting in front the house at the delivery time...never had this problem with UPS...now i had to come to this facility to pick up and everyone has a terrible attitude...ridiculous
This facility is a POS. Always issues with their driver and no direct phone number to talk to a human being. Costumer service = 0 stars. How am I waiting at home all day for a package and they said the tried to do a delivery attempt? Attempt where?Pure Pieces of S**t.
BEWARE!!! This location uses their security guards to enforce closing their location early. The FedEx website and the hours posted on their door states they close at 9pm however, I and two other customers were told by the security guard we cannot enter the building to drop off packages because it was after 8:45pm. I have never been to a FedEx that refuses to create a mailing label for your package or allow you to drop off your package with a label when they are still open for business. Unfortunately, you cannot trust the business hours at this location. They can decide to close 5 minutes, 15 minutes, or 30 minutes early on any given day. Like another reviewer of this location said, No service is better than this kind of service. BEWARE!!!
Are you absolutely kidding me? Three days in a row I was home and they attempted delivery. When I spoke to a service rep they said the first two times may have been because the driver couldnt finish their route, since NO we missed you slips were left. I saw it on the tracking website. This time, it says theyre going to return my package to sender. What is wrong with this company???????
Two different deliveries this month, one coming from Korea, one from Florida, they lied and said they attempted delivery on both items, two weeks apart. FedEx used to be so dependable! Not in Queens they arent.
Worst customer service ever. Rude, unfriendly, made me stay outside while it was freezing and there was enough space inside. I hate going there.
I just got at the location at 8:48pm. I saw that it closed at 9:00pm. The guards had the door locked. And when I knocked the guard came out to tell me they close at 8:30pm today. While there was people inside the office being taken care of. Horrible experience and never updated there hours if you really do close at 8:30pm.I begged them to let me drop off a prepaid FedEx envelope that had important paperwork that were time sensitive. They wouldn’t have it or even listen to my plea. Worst customer service I ever seen.
FedEx is the worst delivery service ever even when you pay the $50 + dollars to have something delivered the next day they still can’t give you even an approximate time as to when the package will arrive other than it’ll be there by 8 pm which means i have to sit around all day long waiting on a package awful.
Horrible customer service, Uber takes you to terminal 7, take Lyft and don’t expect to get your package after they tell you to come pick it up
Drop post that didnt indicted must sign for in mailbox, you dont expect someone to call out of work for the day just to recieve a mail
Horrible service. Claimed delivery was attempted at 9:30 PM but they lied because I was home tracking the package and waiting for delivery. Call customer service and they stated deliveries are made up until 8:00 PM. So they definitely lying.
Horrible customer service, extremely slow workers, ineffective and inefficient system of retrieving customers’ packages. Multiple computers were “down” and none of the employees appeared to be trained enough to handle shipping/retrieving packages. HORRIBLE experience, DO NOT ship/pick up your packages at this ship center.
The staff is mean. The closing time was 9:00 p.m. but theyre very strict about the 8:45 p.m. last drop off time. It was our first time here so we didnt know. We were just 2-3 minutes late but they refused to take the package. Had to go back & come all the way again the following day for drop off.
If I could give them zero stars I would. I never think it’s necessary to leave a review but the service from this station is absolutely horrendous on so many levels. I had my phone expedited to be delivered to me in South Brooklyn for context and it has been two days and I still have no received it. There is no direct line to get in contact with this particular location but it doesn’t end there. As other people have pointed out the carrier has a habit of staying they attempted to deliver packages that they never attempted to deliver. What should have been a simple delivery has caused great stress for no good reason. Their on the phone support system is I’ll trained, apparently they have no supervisors on staff to remedy complex issues and they cannot reach out the facilities from which the packages originate from. On November 30th I was to receive my phone via mail by end of day 8pm. At 730 pm the carrier states on its website they attempted to deliver said package and within no less than 15 mins I was on the phone with fedex explaining that no such attempt was ever made. The package was then delayed with no window of time available. I’ve called several times and got different times as to when the package will come. It is now 5 minutes to four o’clock and I will post updates. FedEx you have to do better. Having policies that don’t ensure customer service and promote an attitude of negligence for your customers is abusive and unfair.
Delivery attempted while Delivery Driver no where near. Keep good work Fedex by losing customers
Was so simple and very convenience friendly staffs and very cooperativeI appreciate your services
Horrible service I’ve been waiting 4 days for my package been sitting in front of my window waiting and no one came then I get an update that the drivers attempted to deliver the package and no one was home, I took off of work to get this package…please do your job FedEx and deliver our packages!!!!!’
I was first in line for my pick up and they made me wait until they served 20 customers before they went to look for my package
This place is terrible to drop or pickup anything here. Theres only two people doing both shipping and drop off. The line is always long for no reason and their cutoff time is 8:45pm. I arrived at the fedex station in JFK at 8:08pm Sept 14, 2021 with two first overnight packages with labels already on the boxes. I asked the security guard can I just leave the packages at the side of the counter but he said no the fedex employee at the counter said everyone has to wait in line whether its drop off or pickup. Long story short I stood in line for 45 mins just to be at the counter for 20 seconds for the employee to scan my boxes and give me a receipt which shouldnt be the case at ALL!!!! They need to have 3 employees at the counter, two for shipping and the other one for pickup. Plus have a system in place where the pickups need to have their id and tracking number ready so the employee can retrieve at least multiple packages faster rather than one package at a time. FEDEX YOU NEED TO FIX THE PROBLEM NOOOOOOWWWWWWWWW!!!!!!
The service is pathetic. They talk more behind the counter than doing their work. It took forever to pick up my parcel from this place.
Very busy and 1.5 hours of waiting. Nice employees but can make a better system.
Worst experience coming here. I had to wait 3 hours after being told to come around 7pm to pick up my package.
Security was great! He assisted everyone with social distancing outside and when to come inside. He also helped with pointing me in the right direction of getting boxes, since it was my first time at this location. My customer service rep was also amazing. She was very friendly and I didnt feel rushed because their was a holiday line behind me. Best feeling ever!
Please believe all of the reviews about the drivers lying about “attempting delivery”. My driver did the same when he knows that he never came to my apartment. How do you attempt delivery without ringing someone’s bell? Liar. I paid for 2 day shipping which would have been yesterday. It is the next day almost 4 pm, still no package. This place is so unorganized and inconsiderate.
The staff does their best but one person working the desk at 8pm. Management needs to do better at this place, the line is out the door. This happens ALL the time.
Terrible experience tonight. i supposed to receive the package at home but nobody came at least a sticker outside the door should be there . i received an email saying attempted delivery @ 6:04 pm which is impossible i was waiting from 5:30 and then i came to this facility to pick up my package fall in line and waited patiently like everybody else when it was my turn a lady who works in the counter keep calling shipping customer only and i asked when is gonna be my turn she said you will know. what was the whole point of falling in line in the first place?i see a pattern here of attempted delivery people write the same comment. management needs to address this and hold these drivers accountable.
I would rate this 0, I should there for nearly 4 hours waiting for my package. Customer service was horrible. No bathroom this was the worst .
Very bad, lots of people there tonight looking for their packages and waiting for 3 hours. Not sure if theyre short staffed or what but they should be concerned with the quality of their service and find ways to be more efficient. Fed Ex were so much different years ago, now it feels like going to your local post office! Those who live in NYC know what Im talking about. Sheesh!
I dont know how this place is in business. Horrible customer service and they hang up on you. Elsa , Elle, that works there horrible
Horrible horrible service product was stolen by employees very obvious. Once item requires signature they know .We went to get item because they stated it was there once we got there no one can’t find it . Scanned June 8 7:16 am that’s it . No one knows nothing . A big company like this . Very disappointing. The item that was ordered is very limited and no longer available and all I get is I’m sorry . While someone there has my wife gift a employee obviously.I’m reading other reviews and notice this location has a lot of this going on maybe they need to screen their employees more thoroughly. Zero stars for this location . From a very angry customer.This is the North Hangar Queens location .
Friendly staff normally in and out.. they just need more boxes
Numerous times the same lazy guy comes to my apartment building and refuses to climb up the stairs necessary to get to my apartment. If my grandma can do it so can you. Hate lazy people, do your job! Always got me waiting extra to finally get the package, got to wait till he feels like going up the stairs. Super entitled. Seen the guy come to my building, look at my package, see the floor, then post the Delivery exception, Customer not available or business closed on the lobby glass. Pure laziness. Despicable. Luckily Im patient, but man does that irritate me.
Theres always only 1 person at the counter. Wait times are a bit ridiculous.
They are so slow the service is terrible. They’re unorganized.
Waited over an hour to pick up a package.....it seems very unorganized.....not a great place ....stay away at all costs
Total wastage of Time and Energy. Incompetent Company n Worst staff.
A driver that works here isnt attempting to deliver packages, multiple days in a row.
The customer service was superb! Ms Heather was very professional and super... super helpful with my international pickup. While also making sure social distance and the amount of customers in the facility maintained.
I would leave 0 if I could. They do not care about you or your package. FedEx as a company will give you the run around and gladly take your money. Disrespectful and inconsiderate. I would gladly pay an extra $20 and ship with UPS
These people are slow and unprofessional. First my package was not delivered and FedEx said they attempted to which is a lie because Ive been home all day waiting. Then they said I can pick it up here after 8. I was skeptical but said Its better to go then have them give me another failed attempted. I got there exactly at 8 and spend almost 1 hour and 30 minutes waiting to leave without my package. I was standing outside in the cold so I suggest you dress warm because they move slow and inside is crowded. Then myself along with 10+ people was told to wait 20 more minutes because the driver was not back. Then more than 20 minutes past they called a few people for their packages and the 4 remaining people including myself were given a bs story about the system being down and they cant track the packages to know where it was. Then the man went on to say we can come back tomorrow or call 1800 to see if it can be delivered to Walgreens. If Walgreens was an option I wouldnt have left Brooklyn to go there. If I dont get my package after the 2nd attempted it can be returned because I am not going back there to waste more of my time.
Driver marked my package as attempted delivery at 10:30AM while I was waiting by the door. Never attempted. After several hours on the phone with FedEx and the shipper, I was promised a re-delivery attempt the same day. Truck got back to this station at 7:02-- plenty of time to redeliver to my location and still make it back before 8pm. Redelivery not attempted. 2 more hours on the phone (and Twitter) with FedEx-- and what a surprise, theyre unable to reach anyone at the center to ensure redelivery the next day-- but I can go pick it up, in the middle of nowhere, next to the airport. Explain this-- you cant REACH anyone there, but you want me to GO THERE to pick it up? You cant reach your own employees at your own company? OK. I paid for DELIVERY.So now, my package which should have been delivered on Friday at 10am but wasnt because the driver is LAZY and a LIAR, is sitting there until Monday when maybe, just maybe, an employee might feel like doing their job. That driver should be ashamed of collecting a salary for doing nothing when so many are unemployed and might actually have pride in their work.
This was the first time I stood on line for 2hours waiting to send a couple of packages to my family in North Carolina!!! Its really a sign of the Covid climate. Stringent rules and all new safe distancing protocols to keep us at bay from each other. Its methodical, meticulous, and time consuming. Waiting for the world 🌎 to get better so we can have our 5min wait time at FedEx back in effect! The folks their are very accommodating and professional.
Staff are looking strangers, not giving any basic information, and not helpful at all. I need to send some emergency injection to save my aunt life, but they refused to do it. Its terrible experience.
Great costumer service , the lady was very nice
I really wish that I was able to write a good review, I really do. I was supposed to receive my package on the 2nd of Feb. There was a snow storm so I can understand there being a delay. However when I called both the shipper of my package and Fed Ex I keep getting the run around, people saying sorry we understand your anger of the situation but the delivery will be made. There is still about an hour left for them to make the delivery attempt today and still from the initial notification that a delivery was to be made, no attempt has been made. I have called numerous times asking to pick the package up myself and they still have given me a hard time smh After this is settled I will never do business with Fe Ex again, the worst customer service experience I have ever had, and I thought the DMV was a headache. But this takes the Cake, someone really should consider restructuring the way customers are handled by management.
Myself along with about a dozen people had to wait an hour and a half in a packed full room with probably around 30+ people in it for them to retrieve our packages. They took our names down and kept going through the line before going back to get our packages. Got here at 8:20pm and left at 9:47pm (nearly an hour after they closed!). This place is managed very, very poorly. Bad image for FedEx for letting this location operate this way.
Despite upholding the duties of their job (respectfully so) , I just find they are not, perhaps a select few including management, are not willing to work with you, that is to say, extend themselves especially in a courteous manner, to get you your package. From a customer point of view, you feel helpless and at their mercy, which can be a very frustrating. Kudos to those that show patience and resignation for those customers who vent their frustrations onto them, however I hope it serves as a lesson to management, on how to improve customer service and help empower said customers with the options, information etc so that we can be on our way with or without our package.
I think it is a wonderful thing to have so you could pick up your package after hours but I must say because I yesterday because of covid it is terrible because there is no air circulation they have people literally right up on one another I was there Yesterday and within a 10 area I think there was probably aboit was probably about 9 people it is terrible that they crowd that many people in a small space they are extremely slow and very very rude
Awful service. Parcels are not delivered on time. The drivers drive like crazy. They deceive that the recipient is not at home. It is not possible to get through to the service. Disgusting service ...
I Wait all day this mtf mark my package delay to next he mark attempts to delivery feddex garbage delivery company he never come to my address
Generally in and out of this location pretty quickly. The few employees Ive run into are friendly enough and are just trying to get their job done. Ive seen people give them a hard time, so Im sure theyve had their better days and their worse (like most people). Not much more you can ask for in a place - they do what they say they do for the money you pay them!
Just the absolute worst place ever. Fed ex is horrible.
Package was supposed to be delivered on wednesday, its friday. Never came, says delivery is pending. Called and they wanted to blame it on the weather though ive received packages despite it. This fedex is terrible and someone definitely stole my package.
Takes a long time to get someone on the phone
Horrible delivery. Driver left a note without even knocking. I was home 2 day and waited for delivery. I called fedex and specifically asked to let delivery driver know that the bell does not work so they have to knock! Driver didn’t care, he just posted a note. 2 times already! So careless
Been here 4 over 1hr waiting for a package.Aside from the long wait, theres off street parking. You can pick up your packages that werent dropped off at your home, Dont forget paper left for u by driver & identification and u can drop off items being mailed out. Initially, in the evening there isnt a lot of staff, but as the line grows they do send more workers to assist.
This isnt the place you want to go during the holidays. The lines are long and the waiting area is tight. Bring your phone with you and a charger because you will be here especially if they are looking for your package in the back. 🤦🏾♂️This fedex Branch is the worse I have ever seen. Packages dont get delivered and then when told to come to the office between 4-5 they close the doors on you early. If you can go elsewhere do so!!!!I had to actually file a complaint about this establishment.
Terrible experience - overall was not a good time at all. too much hassle, additionally this is not the first time this has happened. every single time i receive a package from fed ex it is not a nice time.
Please improve customer service. My package was supposed to be delivered yesterday (Thursday at 10:30 am) the date was changed to Friday at 10:30 am and package never came. Claims to make an attempted delivery at 7:28 pm but the cameras outside the house didn’t show anyone coming. PLEASE GET YOUR WORKERS TO DO THEIR JOB!!! I am tired of this facility continuously doing this!
You guys keep claiming to have attempted to deliver my package, but never really do. This is the 2nd time that this happened (as of recent! This has happened numerous times over the years) and I have cameras where I live. Never see any driver coming up to deliver my packages. Im tired of you guys holding onto my package only later to return it to the shipper. Please beware of this facility! Workers either never attempt to deliver your packages or they steal them (which happened to me a few years ago).
Drivers are a liars stating that they attempted deliver package but no body was at the place. It happened to me at least twice. I requested text message notification about any action wit my tracking nr, and I received txt that no body was home when driver try to deliver package, funny thing: I received this message seating on couch in my living room.
Awesome service! Got here near to closing time and was able to get everything done smoothly. Great staff!
I have been waiting for my package since Wednesday...They keep saying attempt delivery but no one never shows up...Today is Monday and my package was suppose to be delivered by 4:30 pm... I was notified by my coworker that fedEx came to the building so I went to the front desk to see if my package was delivered the receptionist told me they delivered 2 packages but nothing came for me.right away I went to track my package I see they said delivery was attempted but no one was home/ business closed. I am so sick and tired of these crooks they have working at this location.
Great people taking care of our packages
I wish there was a way to give this facility a negative star. I never complain but i have been disappointed too many times by fedex. I have been waiting on my package since 10am. Its now 6:30pm and i know from experience that my package will not be delivered. I really dont understand how they are still in business. People pay for their services and this is what they produce? Smh. Customer service is zero help. Hoping a better company knock fedex out the game!
Came here to pick up a package for the holiday season and had to wait a bit. The place is a bit disorganized and signage for the entrance is a bit lacking. Do not turn down North Hanger Road, but follow the Fed Ex trucks. Youll thank me later.Once inside we waited about 20 minutes, which wasnt as bad as others who said they had been waiting for hours. Customer Service team seemed a bit overwhelmed with both incoming and outgoing packages, yet we were helped fairly quickly nevertheless.Pro Tip: Come after 8 pm with your door tag and photo ID. Ask around where the end of the line is as there will be others waiting for their packages throughout the store. Be patient, seems like this place handles high volumes. Good luck!
This place is terrible, every fedex package I have ever had needs to sit here for at least 1-2 days before it gets sent out! Its not even an international package! They need to update the machines or fire the people who work here because all they are doing is collecting money for doing nothing!
I’ve been home waiting on my package for 3 days
Bloody lairs, no attempt on delivery today and they are saying they attempted delivery, the cameras are very alert and no FEDEX staff showed up here today, my medications better be delivered to me today or the court will have to handle it, worst delivery company ever.
Horrible people work here. No manners, no courtesy, no sense of urgency
My bank sent me a new card that I couldn’t access my bank account or get cash without. It was supposed to be overnighted. The driver attempted delivery at the wrong address 3 times. I had to walk 4 and half hours from Flatbush and back 3 days in a row until they finally gave me my package after promising 3 times in a row that it would be delivered. If I hadn’t had physically gone to the branch I would never have gotten the card.
Worst company to do business with, not reliable and does not commit to the service delivery been paid for. Waiting on a package for 3 days now which is an overnight 10:30am deliver. All now I can get this package. Customer service seems to do care and ask me to go pick it up myself which is very rude.
Its now saturday, I live 15 minutes from them but my package has been there since Thursday in transit. They told me they would hold it and send it to Walgreens today and its now evening and it still didnt arrive at the new location. its not the first, they dont care about their customers.
I love this shipping center and I thinks thats because of the AMAZING customer service I experience when I visit. The ladies are great! I have developed a nice relationship with them over the months and years that Ive been coming here to ship. I go during the mid morning towards the after noon because its empty. The store is clean the shelves are stocked always and again the service bbn is great!!!
Bad, bad service, the driver claimed that he or she attempted to deliver my item for two days and the no one was available, its a lie, I waited all day both days, no delivery, the 2nd day, at the time the driver claimed that he attempted to the deliver the item, I was seating in my car in front of my house. This site need to do a lot of improvement
If I could I would give negative stars. WORST attempted delivery and customer service/ support EVER. Drivers LIE about attempting deliveries, and customer service lies about what has and is being done.
Fedex driver two days in row never delivered my package mark business closed. I was home no truck didn’t show up on the block .The first attempt , the previous Fedex driver drop off other stuff 1hr prior to this driver , same Fedex company ridiculous and then call was told go pick up the package, 40 minutes drive there didn’t reach back no manage on premise can’t file a complaint. Horrible service I pull my account and request used as last alternative.
Never deliver on time. wasted entire weekend as delivered the package to somewhere else. We also receive packages randomly what we never ordered. Hard to contact their so called customer care.Mon - Fri service, no weekend deliveries.PLEASE PLEASE PLEASE USE ANOTHER SERVICE AND AVOID FEDEX. totally a rubbish service! Not worth one star even.
Lied about coming to my house as I was in the yard patiently waiting, then miraculously my package was at the warehouse literally 3 mins after said delivery attempt. I live nowhere close go to warehouse.
Place is clean but staffs are very unfriendly.
Delivery about which it is difficult to say something good. I waited a long time for an answer from them when my letter came, then I tried to get through to them, and the third time I succeeded, since the line was constantly busy, and only then I received my letter.
FED EX! Is the worse, even after I requested for them to deliver after five they NEVER did! They would ring my bell (Ring) everyday at 2:00PM, for 3 days! The 3rd Day they promised to return at 8PM. At exactly 8PM I got the notice that no one was home! They lied, they NEVER delivered at 8PM.Today, I went to pick up my package. Two people were working, the gentlemen took my Tracking Number, while the other lady scrolled on social media on the phone. I waited 28 minutes for the gentleman to go to the back and get my package!HORRIBLE!!! FED EX!!! NO! NO! NO!
Worst service possible. Had to wait 3 hours in the line because fedex was delivering my package to the wrong address. When I got my package it clearly shows my exact address. The security directing people to get on the line for shipping and pickup made me go on the wrong line and wasted even more of my time. Fedex is terrible and I will never be using their service again.
I paid for overnight delivery it was supposed to be here the 2nd. Still waiting and the package was needed for the 4th. So unprofessional, they don’t update anyone on why it’s taking so long they just change the dates. Yesterday the update said it on the truck and out for delivery now it’s saying that it’s still at the facility. Isn’t the first time FedEx has done this
The customer service here is extremely poor and the workers are unprofessional. I would give zero stars if I could. I missed my package and received a door tag. I called the 1800 number and was told I could come to this location after 8pm to pick up my package that it would definitely be there. Well over an hour later, no sorry for the inconvenience, I leave without my package because the driver didnt come back in time what! Then they say he has until 11pm to return but the location closes to customers at 9pm. They could not even call the driver to locate him. Dont tell someone your package will definitely be there if you cant guarantee it. Just say come tomorrow. I wasted precious time on a Friday evening waiting for nothing. And while myself any other customers waited the workers were horesplaying and joking around instead of working. Unbelievable!!
Very unprofessional. Customer service behind the counter was on a personal phone call while scanning packages. On speaker phone. One person about 5 min online.
To summarize my experience, it was absolutely deplorable. I’m sure that my experience is very similar to those who’ve posted before. But I’ll just acknowledge the key points that prompted me to rate it 1 star.First of all, the drive NEVER stopped at the house. So I, just like others, had to go all the way to the shipping center.When I arrived I simply told the associate that I didn’t receive the package. The driver never answered the door and we received no door tag.Also I wanna advise you that there’s absolutely no bathrooms here. Or at least that they’ll let you use. I ended up using the restroom outside on 12° weather and dust of snow is flying everywhere.I ended up waiting an entire hour and some change for the driver to return. I arrived at 8:12pm got the package at 9:15pm. The 3 associates work there didn’t even show the hint of quality customer service.And to top it all off…I, unfortunately, wasn’t the only customer that was going through the headache and annoyance of the driver(s) not doing their job.I’ve never had this problem before I move to Brooklyn from Atlanta.I’ll do whatever I can do to make sure that all of my packages are sent via USPS, UPS, DHL or heck...carrier pidgin. As long as FedEx isn’t delivering I’ll be happy.And the deplorable customer service experience wasn’t experienced by 1 or 2 people. But 5-8 people were all livid.That’s what my experience was like in short.
3 hours to get a package... Literally!1h30 on the line, 10m on the counter, and 1h20 to get my package!!!!!!Whats happening here?And every 15m they tell me please wait another few minutesIs this normal?
Idk who is worse USPS or FedEx. If I pay extra for overnight delivery, I should receive such service. Plus when you reach customer service, they seem incompetent and reading from a script. Wayfair sent me a replacement crib, which was shipped from long island. Despite that I live in Brooklyn, I decided to pay for overnight shipping. The package shipped June 5th and still have not received it. I called and requested for a manager and did not receive a response. I have expressed that my newborn needs her crib and customer service were no help. Its absolute shame because I could have drove to long island and bought the package from the store.
Having read the reviews I went in expecting the worst. However, I was greeted with kindness and overwhelming help. Even though my package was not located. Heather and her manager did all they could to assist me. I did wait a while, during the time they looked for the package, but their professionalism and understanding made up for the wait. Eventually my package was located and I will be receiving it before the holidays.
They said they tried to deliver my package twice. Meanwhile I was home those 2 days and I have security in my building and they wouldve easily told these liars that I was upstairs. Now I have to travel from Brooklyn to this place to pick up my package. This is the first time Ive ever had to do that in all my years of ordering things online smh
Unfriendly staff, do no listen to the customer. Poor experience. Picking up package that was addressed to my office - they would not release because my home address would not match office address on delivery! Why would my driver license have my work address??? The most ridiculous interaction!
Very nice ladys working there very polite and helpful
THE WORST SERVICE EVER! The driver rang my bell and walked back to the van even though I yelled out my window that I was coming downstairs. The next day he did not even come but put that no one was home. My whole house was home and my neighbor was even watching for my package! I spent all day calling them to have my package brought to the house again and no one came or called me back like they said they would. Everyone kept telling me the same thing and giving me the run around! Horrible service!
Literally the worst FedEx probably in America. Be ready to sit and wait a hour. Yes I said a hour just to have them bring your package out from the back. Not to mention that you have to stand in the line just to get to the counter for a hour
They are the worst express in America Three times I was at home and the Courier posted a note on the door There were no phones or doorbells when they arrived Missed half an hour to send the message ？？？ This is America. Do I have to sit by the door all day？Besides, this is COVID-19 time！Also, I left my phone number on the Internet and said to send me a message！！Why didnt you call me？ The service was so bad that I was devastated！ Its COVID 19 you also asked me to pick up the express within two days LoL I live in brooklyn！ you address is Queen？Its too funny
Fast, friendly, and not that hard to find. Its right off the highway, and the dozens of FedEx trucks let you know youre in the rich location. It would be helpful though if they would erect a more visible sign from the road to help direct you. Also if youre picking up, they will only release a package to the person whose name is on it with proof of identity and address. Make sure you look up the rules on their website, itll save you a trip and lots of sadness!
Had a horrible experience with this location.The girl named Kathy was very rude and she refused to give me her supervisors name! She was putting me on hold without any warning and would leave me hanging on the phone for 5-10 min without updates. I was trying to figure out the issue over the phone and she just hang up on me! She said you have two options, good bye and hang up on me!!! ridiculous! no customer service! This was the last time I am using FedEx!!!!
Although the customer service at the center was fine. I have found fedex drivers to have too much control over whether or not they deliver a package. With complete disregard for the requested and paid for delivery time.
Waiting on my package I asked to be left in my door downstairs the took it back n Never left a ticket ridiculous
Sometimes can be very packed and long time frames to get your package... Other times can be very light and quick... You never know how it will be... But you can always get what you need as long as you have the correct ID
Longer line than I would have liked. No dropbox to make it easy to drop & go. But good for everything else. Good parking.
The worst FedEx location Ive ever been to, employees unwilling to go the extra mile. I guess they forgot the Purple Promise mantra smh.
Accessibility definitely lots of parking I use this location to ship to Trinidad I think it’s faster using this location because it’s located in the airport so my packages normally take one week star members are friendly and helpful so far I haven’t had any problems if that happens I will definitely post it here so everyone can see
Im not a FedEx fan because of the run around I get everytime I purchase something and the seller decides to use FedEx. The wait was very long and the workers didnt appear too happy to be working there. The good thing about this location is that they have a parking lot. I would prefer that my goods are not shipped via FedEx to avoid driving so far to a long line and not so friendly employees.
FedEx should be ashamed of themselves as a brand. This SHOULD NOT be the nearest pick up location for someone who lives in Brooklyn. Some delivery man/women doesnt do their jobs properly. They will on some occasions Not ring the bell and put in the system that they made an attempt. I had this happen to me on the same day twice. Not to mention some of them leave no door tags in the process. I dont own a car, but its approximately 24 mins by car, 1 hour and 6 mins by public transportation and just for kicks, 3 hours by foot. This is just down right madness and just not worth the trip. An Uber while not under surge pricing is approximately $31.44, and that just going. What am I suppose to do?
Yet again my 2-day package sits in the Jamaica sorting facility for DAYS before being put on a truck and getting transported the 10 miles to my house. I dont know what kind of drugs these people are on, but this is the worst FedEx sorting facility on the planet. Im never using FedEx again for anything I care about.
Driver refused to contact me via intercom because the elevator was broke. So he decided to take my package after I paid 12.99 extra for overnight shipping. This experience is worse than when they leave it in front of my door without knocking leaving it out for anyone to steal.
They claimed that I wasnt home. Ive been home all day. They didnt knock or ring the door bell. They are lazy and thieves. I feel like my packages were stolen. Almost 600 dollars in products still in his truck. All cs could say was sorry well try to re-deliver. And the driver lefta tag at the wrong door. FedEx are thieves.
Respectful Staff! They can use a Sign at the Corner(Dont Drive too fast .You wont see the place.)
The workers there do there best to help each customer find their package. People must understand its coming from in route to the depot and then get to us at the Facility. Thank you fed ex workers at JFK.
It took an extremely long wait to pickup our parcel (at least 25-30 mins), and we had to wait in an area where social distancing was impossible. Otherwise, the staff were friendly.
The FedEx driver straight up lied because s/he wanted to go home early on Friday.The seller paid $50 for a package with 2 Days Express delivery, guaranteed to arrive Friday. It was the only condition on me accepting an alternative to my initial request with them the previous week, something that was needed for a wedding on Saturday. If I knew they didnt want to deliver it on Friday, I would have made moves during the previous 2 days to obtain something similar from a local store.I got permission from my manager to telework just to sign for this package. I sat by the front window of my house with my laptop all day, while refreshing the tracking info every 20 minutes. I know for sure I was near the window at the time FedEx said they attempted the delivery, 11:28AM. From this vantage point, I can see all vehicles driving by, I can hear if someone opens the gate, and I can hear the doorbell. I checked the front door any time I heard the slightest noise. It wasnt until I refreshed the tracking info again at around 4PM that I found out FedEx claimed they attempted a delivery but no one was home. WTF?This was the day my mother is home from her 4-day/24hr job. She didnt hear the doorbell. The people on the first floor who always get packages did not hear the doorbell. And I sure as hell didnt.I called FedEx to find out what happened. They guaranteed a re-delivery attempt by the end of that same day, and even took my phone number down. Waited until 8:10PM, then decided to call them to find out where TF are they? Turns out there was no re-delivery attempt.I looked up the packages info on FedExs website, and it appears they generated a doortag, but THEY DID NOT LEAVE ANY DOORTAGS ON THE FRONT DOOR! I found out theyre supposed to leave one.This is what happened. Its Friday. The workers see their job as some sort of welfare. They intend to do the bare minimum, collect a paycheck, and go home early. They did not want to drive all the way to my location, so they falsely generated a doortag number to cover themselves, knowing that I cannot prove they didnt leave one. This is not the first time Ive had this happen, its just that the previous 2 times, it wasnt time-sensitive, and it wasnt an express delivery. Family and friends shared this same experience with FedEx in our area.On Monday, I watched when they made the second (realistically, the first) delivery attempt. I heard the gate open, saw the worker. (At this point I dont need the package anymore and worked out with the seller to have it returned). I heard the doorbell ring. After that, the worker got back in their van, and honked the horn. I still didnt react. I waited until he left, since Im no longer signing for it, and checked the door. This time, they left a doortag. Lets assume they actually made the first delivery attempt, if they did 1/3 of these actions, I would have heard them. And today, I came home from work, and they left another doortag. But they didnt leave a doortag on Friday, the day it was supposed to be delivered.What FedEx needs to do is put GPS trackers in all of their vehicles, same as the NYPD, same as myself who carries a work phone for my company with GPS. This way, this info can be pulled up to see what happened in the past.I dont understand these people. They live on land. Ive been out to sea for 6 to 8 months in the Persian Gulf during war. I didnt get to see family or friends for long periods of time. I did my job. But FedEx workers get to go home at the end of the day. Is their job that bad?FedEx wasted my time and money. The seller is upset too. They said that they use FedEx because this problem happens with UPS. Well, things are different in my neighborhood. Both FedEx and UPS have perps working for them.If anyone pays $50 for express shipping, FedEx delivery workers have the option to not make the delivery attempt, and they still keep your money. Let that sink it.
The absolute worst. Expected my package since Wednesday, gave instructions that the driver needs to ring the doorbell at the apt at the side of the building and he never does. Havent recieved my package as yet. Getting ready to file a complaint. Also the customer service isnt helpful.
One of the worst customer experiences Ive ever had in my life. I came there with a door tag and I had to call the 1-800 number to get my tracking number but when I called the 1-800 number to get the tracking number they refused to give me the tracking number. I gave the phone to the attendance at FedEx and who didnt identify herself and she got the tracking number somehow. I asked to speak with the manager who did not visit me in person but instead talk to me through the telephone I told her my frustration and all she could do was say that she was sorry which did nothing to help the situation. There were at least three other people who are in a similar situation to me. This is the worst company for residential shipping and I would recommend that nobody ever use this company to ship to a residential place. Star
The worse location ever in history. I called them to let them know that I would be coming the next day to pick up my package because I missed the delivery guy. The lady I spoke with says Ok, no problem, I will make a note of it. Get to Queens (mind you I live in Brooklyn), NO PACKAGE. The notes say that I wasnt there to receive the package so they were returning it to the sender. Now who ever I spoke to never made the notation on the account that I was coming the next day to pick up the package (wonderful customer service right). Just *&@$# great, a whole 2 hours wasted on travelling without succeeding. Thanks for nothing FedEx you are by far the worst.
Please improve customer service. thank you.
The worst place to come to. The delivery driver never even tried to deliver my package to my house. I even left a note on the door and nothing! I know because I have cameras. Waited at the facility for hours just to get my package. What an inconvenience!!!
The workers were ok...not like DMV but also not too concerned about the customer experience. My issue was not resolved need to return again tomorrow. Location not well signed.. difficult to find customer service area.
I sat here all day waiting for a package that was supposed to be delivered by 3 p.m. It was out for delivery this morning and so I sat at home all day waiting for the package. Then somehow, while I am still waiting, at 2:53 p.m. I get a notification saying that the package was attempted to be delivered but no one was home. That is BULL as I havent gone anywhere and there was no knock or bell rung. On top of that, FedEx then indicates that I will receive my package by tomorrow at 8 p.m. There was no notice of a missed delivery on my door and this is unaacpetable. This companys service is PISS POOR at best and this location is unprofessional. I will NEVER use FedEx and its subpar service, corny drivers, or terrible ship centers. I wish I could sue over a late package because that is exactly what I would do. I HATE FEDEX.
Twice FedEx driver came by my house and did not even ring the bell and yet says no one was available even though I left a message that driver needs to ring the door bell..3rd time hey would have same thing no doubt.
FedEx is the worst shipment company ever. An urgent paperwork was shipped to me via 1 day express shipment. I spent the whole following day waiting for it, it never came. I even signed up for the delivery updates. Nothing. The next day I received and update that they attempted the delivery but no one was home. BLSHT! I was home the whole day. After multiple calles to the company each representative promised to assist with the next day delivery, but it never came. So finally they told me that they not gonna deliver it and that I have to go to Jamaica NY and pick it up myself. I personally stopped using FedEx because this is the 3rd time it happens to me ( when the driver claims he have tried to deliver it, but he had never even showed up) and I encourage everyone to stop using Fedex services.
Terrible,terrible service and employees.Its better no service at all,then this kind of service .
Great service covid attended. But so far from my home. But you cant have everything.
This location and its delivery staff are HORRIBLE! On first attempt I was home when Fed Ex brought my package. The driver rang my intercom and I buzzed him/her in to bring up the package as he/she did not request for me to come down to meet them. Normally, the Fed Ex staff bring my packages to my apt. door BUT the lazy ass delivery person didnt deliver the package. When I went to my front window to find out what was taking them so long to deliver I noticed them returning to the truck with my package so I called to them but they proceeded and drove off. They didnt even leave a Door Tag. I found a Door Tag on the 2nd attempt but I wasnt home BUT left instructions as to where the package could be left. Still no delivery of my package and now I have to pick up my package due to the idiots not wanting to leave the package at an authorized location convenient to my home. There are people wanting a job and if Fed Ex staff dont want to do their jobs effectively and efficiently they ought to allow someone who will....get it together!
The most Garbage place ever .Steals packages as well .Also have a video of there driver crashing into my car and leaving the place .They should replace the people working there .They look as though they doing me a favor .Other way around customers have the right not you .Beware of the slum place
I been here last 2 year every week. Sometimes I requested pickup because I really don’t want to come here. Al I need just receipt since I already prepared with shipping label. It just scan and should not take more than 20 second but!!!!!!! Never happened.The worst & unprofessionall service you will experience here .
I dont think Ive ever had a company waste so much of my time as my experience with FedEx today. They attempted to deliver my package a couple times when I was at work - during regular work hours. Usually, when USPS or UPS does this, they have the package available for pickup (e.g. there is a post office near me, and 3 ups drop off sites nearby). Instead, FedEx told me to go here - to the airport. It took me almost 2 hours to get there, including subways, a bus, and a 15 minute walk alongside the highway where there is no sidewalk. Maybe think about people who work regular schedules and dont have their own cars (i.e. most people in New York City).I would give 0 stars, except the lady at the actual store was nice.
All day waiting and calling after their driver claimed to have attempted delivery, despite not having rung a bell or knocked on a door. didnt even get a door tag proving he was there. Seems like the driver was more concerned with skipping some deliveries in order to complete his run faster. and customer support only concerned with covering up their colossal mismanagement.a few questions for customer support/dispatchers:1. in an age of gps, cell towers, and the like, how can you have no idea where your driver is?2. also in this day and age, how can you not have any means of contacting your drivers?3. why would a driver not be equipped with a phone, like most responsible delivery services, to contact a customer in case of emergency or difficulty in delivery?4. why, if i pay for delivery service, am i immediately informed of my option to pick up? is this a courier service or no?5. why lie to a customer about an impending redelivery just to keep from hearing their complaints? wouldnt it make more sense to improve your services?6. does anybody pay attention to these reviews? obviously theres a serious problem with this delivery service.7. why isnt there an option for zero or negative stars?Had no choice but to deal with them because for some reason, corporations choose them to ship items. but apparently, neither amazon nor canon really cares if a customer receives their product because fedex, particularly this facility, routinely arranges it so that a package doesnt get delivered so that customers have to hoof it to their facility for pick up.and i still have no idea when ill receive my package. nor will i be around for their third and final delivery attempt.thanks for nothing, folks.
WORST SHIPPING PLACE EVER!!! I NEVER HAD SO MANY PROBLEMS WITH RECEIVING A PACKAGE... THEY DONT HAVE GOOD COMMUNICATION SKILLS AT ALL HAD TO CALL 7 TIMES TO GET SOMETHING RIGHT. THEY WILL LIE TO YOU WITHOUT HESITATION !!! THE WORST WILL NEVER USE THEM AGAIN. I WISH U CAN GIVE NEGATIVE STARS
Service could have been faster being that I was the only one on line
Waited over 2 hours only to find out that their system had gone down and they couldnt find my package horrible experience
HORRIBLE HORRIBLE SERVICE!!! FedEx driver never showed up and kept putting business closed and no one home when someone’s been home and no signature required!!!! Never rang the bell or left a door tag! Used an excuse that they feel unsafe in a private area ! He never even came down the block!!! Package never delivered and never resolved had paid overnight shipping for someone not to do there job and they won’t put a complaint through... I would give it no stars but had to provide one to post ALWAYS USE UPS!!!! UPS IS THE BEST FEDEX STEALS AND LIES AND GETS AWAY WITH IT! You should be ashamed of yourself people pay for their packages not to be stolen and not delivered I have no clue how this place is in business
They were quick. I need to return, though. Through no fault of their own.
I ordered from Amazon an iPhone beginning of Feb. was supposed to be delivered 2 weeks ago in Arizona. It has been stuck in the FedEx facility this entire time! Ridiculous
Horrible if they would deliver my package 📦 I wouldnt even have went there
The worst experience I have ever had just to pickup one package. I was waiting over a 1.30 before I got my package. I am making sure I never use this service again
This is the worst fed ex facility ever. They’re disrespectful and my package was supposed to be here since june 5th,2020 and it is now june 9th and i still don’t have my package. It’s been at the same facility for 4 days.
Would give 0 stars if I could always say no one is home or business closed and funny thing is when you call to track packages they try to sugarcoat it by saying well it was being delivered early because it was moving faster but your real delivery date is the next day God forbid if its coming on a Friday dont expect ur delivery just a ruined Saturday they suck
So disappointed. Purchased an item online. FedEx came to my house. Someone was home, but they left. See the slip the same day. Call them. They say go to shipping center with shipping number. The same day, they ship the package back to the company of origin.Who does that?You cant even find the place. Its some where in the vicinity of JFK airport. Its like they dont want you to find them. There is this little sign on the door. If you dont know where you are going, forget it. You are already lost. GPS cant help you. Some one has to tell you where to go. The place is smaller than a store front.
I was told to be there between 8pm & 9pm. I waited from 8:10 until 9:35, and I still didnt get my package. They said it wasnt off the truck yet.
This place is a joke. Typically only one person working the one of four registers, line is usually to the door if not through it. I came with a package and label on my phone (already in the FedEx system) and they told me to go to another FedEx to print the label after waiting half an hour in line
Probably the worst service ever. I never use Fedex but At&t must use them cause theyre probably cheaper than everyone else. You get what you pay for. First they said the address on file was incorrect. Not true. So that resulted in a ridiculous delay.Then I get to the damn facility few days later at 8:00 pm after speaking with so many customer service reps who promised that getting to the facility to pick it up would be the best option, and let me add that they said the truck with my package would arrive at the facility at 5:30. I get there, wait on a crazy long line (tremendously slow agents) only to find out my package is not there, what a surprise. So i get the why not come back tomorrow bid.Try to call back the next morning to find out exactly where my package is, placed on hold for 20 minutes, then they hang up on me. So Im currently Still trying to figure out where the FU** my damn packge is. Im starting to believe they lost it.They even lied and said someone at my house answered the door and said I dont live at my house anymore. WTF??! Stay far away from this company, they have no clue what customer service is.
You guys dot deserve a star. Worst service ever. I waited home all day for my package. Every truck I heard Id run to the door. No fedex driver came to my house. I called them they said it was left in between the doors. Fist of all I only got one friggin front door I dont have a screen door so how the hell was my package left I between doors, and I was home all day .Then the womam I spoke to said it must have been delivered to the wrong house. She said she would check and call me back. I got a call later saying the driven did deliver it to to my house but no one was home they tried to leave it with neighbors but the neighbors werent home then they tell me theres nothing they can do. Friggin liars if you really did knock or rang the door bell I would answer the door. I wouldnt have taken the day off to wait for my package if it want important to me.
Package never left sorting facility on 2 day air delivery. Its still waiting there. Am I suppose to make a move and call or do I assume its ok for me to go pick it up? Why the 1 star? Well it was supposed to be delivered yesterday and no attempt was made, eg it never even got loaded onto the truck. Maybe Im a noob at reading tracking info but it read in transit day, but the details under that stated it was still at the sorting facility. I dread attempting to call or even driving to pick up my package on a 2day air option.
Even though it was pretty busy the experience wasnt bad
My neighbor found a package in the trash on the street. Thank god he told me about it. I was home all day and they never rang the buzzer. And most recently, I had an expensive monitor shipped to my apartment. I was home all day and they didnt ring the buzzer. Now I have to hunt this thing down at various locations. How can a service actually be that bad??
Great place and excellent service
Royal waste of time. One rep, one miserable rep, 7 customers online. Employee is probably miserable because she has no help and she is just by herself. Come on FedEx. Treat your employees better than that so they can be happy when they at work. I got stuff to do.
If I could give ZERO stars, I would. They left a door tag at 12:13. No bell rung, nothing. I checked the tracking number at 12:30 and saw that an attempt was made basically 10 mins before at 12:13. Seriously? I have been home all day, no one thought it would make sense to knock? How am I supposed to know youre outside?? Then I contact customer service, they said I would receive a phone call within the next two hours. Never received a call... I shouldnt have to travel to this fedex location to pick up MY package that was sent to me. Especially when no one bothered to ring my bell or even knock on the door. I never write reviews on companies because I usually just dont care after a while, but this was the most frustrating thing to deal with. I can understand if I was sleeping, or not home or something. BUT I WAS LITERALLY UP AND OFF FROM WORK. The worst.
30 minute wait, but got my package. Take the door ticket and an ID that matches recipients name
Paul was very helpful. Needs to have 2 employees at all time to assist with package pick ups.
I was in and out to pick up a package from Tokyo. The representative was friendly and very kind. Having worked in customer service and knowing the reputation for this place, I wanted to post a positive review.
This place is a freaking joke, waited there for an hour just to pick up my package. no help from anyone. you gotta be Kidding me.
Worst service!!!! Waited over an hour and a half for my package. I get to fed ex and the worker took my door tag. I was told that they had to collect a few tags and make one trip back. An hour later people who came after me received their package and I had to wait for the second package run to get mine. Very unorganized.
They took too long to serve me start an hour so when you go there to FedEx be prepared to stay there over an hour yes they have lines waiting outside
I have to say, The people the making the delivery is the worst. I have not gotten any knock on the door that my package was at my door. Thank god I was looking on the fedex tracker on the website or I would have lost my package. But their was good people out side in front of the building looking out and know who the package gone too. But getting to the point the Driver did not knock or leave a note on my door. He just left my package and left. Fedex drives need to learn to not leave packages on the front door step. People take packages that are left out in the open....All I can say is, If you are living near a fedex store that is able to hold your package. I would do so if after the package is being in transit. I would send it their because, I now dont trusting the delivery driver after this one.
Customer service here is real Good. This is where u go if u wanna get your stuff shipped out asap rather than using their local spots that runs on pick up schedules
Heather went above and beyond her duties to have the driver return to my home to redeliver my package.. She doesnt remember me but we worked together at that location in early 2000s.. Many Bravo Zulus to her if the awards still exists
The fedex organisation is terrible. The customer is always wrong... Decision because their associates are annoying spoiled little brat who are annoyed that you made them put down their smartphone to answer the phone
The wait time was ridiculous. It was a 30 minute wait outside the facility, an extra 30 minutes on line once you get inside, and another 30-40 minutes for you package.
Driver did not even attempt to deliver the package. I took the day off and waited all day for my package checking the status every 30 min. It went from out for delivery to business closed And now i have to go all the way to another city to pick up my package. Like seriously this location is in a butthole!!! It will take me at least 2 hours to get there and 2 hrs back!!! So frustrating
Horrible parking is just for starters. Understaffed with no direction as to where to go . No supplies . Not fault of employees. Company should strengthen the facility
Very helpful and friendly
Good Customer service thank you !!
Stuff is knowledgeable, fair and always tries their best to make sure you walk out satisfied. If you have to come to this location, something already went wrong and this is never an easy process.
People who work there cop a slight attitude but theyre nice for the most part.
This Fed Ex location sucks beyond belief. They claim that they cant find the location. I receive Fed Ex packages all the time. Then they claimed they would contact the driver to see if he could try the location again. That was complete crap. They never called.I had to drive out of my way to Queens to pick up the package.
No reason holding my package till 5 days. No answer phones. Excuses that my package has wrong information. I paid express money to receive express service and I waste my money but more than that where is my package!!
Total reviews rating 3
199 Reviews for FedEx Ship Center 2023:
Review №1
2022-05-27This place is horrific. Not only did FedEx tell me that they tried to deliver my package 3 times and no one was home, while I know for a fact that my wife was home the whole time, they threatened to send my package back to the sender and forced me to drive to Jamaica, about an hour away from my house. After I got to the shipping facility, it took me over an hour to claim my package, where the two employees that worked there were laughing and having a great time. It’s incredible that this level of service, if that’s even the right word to describe the service that I received, still exists in 2022. FedEx should be ashamed of itself.
Review №2
2022-06-20This is THE ABSOLUTE MOST DISGUSTING company ever! I had two packages that were supposed to be delivered to me. Just to wait a whole additional 3 days for one package. Only to see the driver on the delivery date drive off with (stole) BOTH of my packages! Watched them make other stops and not deliver ONE package on the block. I called customer service & they did not help at all ! Y’all definitely have a way to get to the drivers . This is unacceptable . I definitely don’t do reviews but this is ridiculous
Review №3
2022-04-07THE WORST OF THE WORST!!!!!!!!! these people work together to make fun of there customers and purposely not giving there packages so they can wait for next delivery date i witnessed it today while waiting for a package that i didnt even end up getting because of first name not matching on a NON SIGNATURE PACKAGE! long story short these people are scumbags specially the old lady that works there and dont ask for the manager he wont help they all work together against us....
Review №4
2022-04-25FedEx steals packages. You open up a case and they act like it takes 10 years to contact the driver and find out what happened. If they’re not stealing packages they are lying about delivering packages, maybe to put off the impression that they’re running on time. They will sign your signature, and mark your package as delivered. Just for the package to never come, or for them to come days later. Take your business elsewhere. Even the post office has some integrity.
Review №5
2022-05-05They make you pay 89$ (+tax) for a next day delivery, dont do it and then dare to tell you there is nothing they can do????Reimbursing the price difference would be the bare minimum.Thieves.
Review №6
2022-06-29Id leave a 0 star if I could. Its been three days, Ive been home all three days cause I was expecting a shipment to come in. Each of those days around 3-4pm the driver updated, attempted delivery where as I know for a fact they didnt. Now they are saying that theyll send it back to the place I bought It from, if I dont pick up from their north hangar location. Which is about an hour away from me... you guys are truly terrible, and your service is the lowest point that it could be at. You should definately should be ashamed, and perhaps hire better and honest people. How do you guys sleep at night!?!?!!!
Review №7
2022-06-19I usually get there to ship something out after work,and must make a note to try to ship items on my off day,just because the line is out the door between 4-5pm. They close at 5,but they only have two available workers at the counter.I kind of feel bad for them, because half the time I went,it was people complaining about a driver not dropping off a package and marked it as no one was home,which has happened to myself and I was home. I would suggest getting there early as possible or youll be under the rain guard outside.
Review №8
2022-05-14This shipping center and Fed EX as a company are HORRIBLE! Driver lied and said he attempted to deliver my package. The 1st customer rep I spoke to lied and said my package would be delivered the next day. The next day got a text saying my package wouldn’t be delivered for 2 more days. Came up to this shipping center to pick it up myself. The man behind the counter didn’t properly put in my tracking number, didn’t tell me and ended up sitting there for 45 minutes waiting. This company and there employees are TERRIBLE! Wish there was a no star option.
Review №9
2022-06-11FedEx didnt deliver my package to my house because there was no one to sign, however Fedex usually always meaves my packages and this package was inexpensive. Just a lazy driver. Came here to pick up and this is the most inefficient service i have ever received. Employees take forever, most customers dont come with correct ID and they take FOREVER to go retrieve your package. Absolute worst experience ever. I pray to god I never have to experience this ever again
Review №10
2022-04-08Its the worst service ever. I paid for a 2Day AM guarantee shipment rate for a package, that was stuck at the Hangar Road location and wasnt delivered until 2 WEEKS LATER after 20+ calls to FedEx customer service, which by the way sucks. Very disappointed.