Delivery
Yes
Comments (199)
The computer there was so slow. Took forever to finish transactions. The clerk kept mentioning how the computer is extremely slow.
The drivers always lie about attempted deliveries. Im home and nobody rings the doorbell.
This is absolutely positively one of the worst companies I have ever dealt with. They constantly lie about deliveries. On two occasions packages over a thousand bucks have gone missing. They NEVER KNOCK. Customer service says that they cannot connect you to the facility, that the facility will call back, and that there is no supervisor or manager. And they are the absolute last/only person that you can speak to. There is no one else. They have sent my package back after only one attempt. And on the most recent occasion I have asked for my package to go to the shipper, and they’ve been holding it for nine days. And there’s no amount of calling, being upset, convincing, that will change their mind. They absolutely do not care. 🤣 The only good thing that has come of these experiences is: I have learned that I think I am in control, maybe even feeling entitled to “my stuff”...... in reality, I am at the mercy of others, even in the most basic ways.
Went to the FedEx distribution center in the Bronx. The deliveryman didnt give me time to answer the door for me to receive any package and I was very upset. The desk clerk was very helpful when he saw I was upset. He took my receipt and brought my package that I was waiting on for 2 weeks. TY for the FedEx desk clerk for helping me out.
This place is in the boondocks. The FedEx clerk was professional,friendly and courteous, the hired security need people skills, just an observation, 8ish at night ladies take a man with you to pick up or mail pkges. Its a definitely a nice workout walking to and from, inside the area but ladies do not go by yourself as a safety precaution, even off the premises, its kind of a rough and deserted area..
I waited 30 minutes just for my package when there was only 2 other customers
Absolutely incompetent service; supposed redeliver attempts with no record of buzzer being rang or doortag left either in building lobby or on apartment door any of the days attempted. package attempted to be delivered once before being held for pickup with redelivery attempts (which im skeptical even occurred) not being resumed until i called in
Im going to echo the same complaints/comments that everyone else has to say about this FedEx location... they totally lied about attempting to deliver my package. I was expecting it and actively tracking it all day. They never came to my door and they never buzzed my building. Not only do I not have my package now, but Im faced with the option of going out to the Bronx to pick it up at the most desolate and unwelcoming pick-up center ever :( I wish the sender had just used the USPS or UPS instead :(
Lied about attempting delivery, even though I have been home all day. I paid 25 dollars to have my package delivered on time but instead I have to go to the facility to pick it up (I do not trust they will bring my package tomorrow)
They dont actually deliver your packages, they just leave you a note telling you that you have to go to their shipping center in the middle of nowhere to pick up a package, but theres no guarantee that its even there because it could be on the truck and you cant check because nobody that works there is able to confirm anything for you.An absolute joke of a service.
They took good care of me, the young clerk there did his job well, he deserve a pay raise.😀
I have been lied to about my delivery for days by customer representatives, in the worst case by someone named Angelica, who clearly just wanted five stars and was willing to say anything on the phone to get that rating. I was told my overnight package would arrive by noon but it did not show up. I was told someone from this facility would call me back about my overnight package, no one ever called me back. FedEx is horrible.
Friendly & Professional...theyll even tend to you if you walk in a few minutes late on a Saturday.
Horrible!!!! Rude security guards. Rude customer service agents!!!!!!The words please and thank you are free words that you can use to show appreciation. The security guard did not know how to speak to the customers and listening to what the customers needs. Then again why is a security officers talking to FedEx customers. I feel sorry for the customers in this FedExs service area. Maybe the security guard is there because customers are made that they have to come down to this location to pick up their missed deliveries.
The worst service everI always receive my items from UPS, no problem.But FedEx i never received my package, and they never come to my door, all I receive message said we cant deliverIf you want come to FedEx location and pickup your package.Really its horrible serviceUpdateI receive message for pickup at 6:00 pm I go at 7:00 pm they told me come back at 8 or 8:30 pmThey don’t care for customers.I never buy anything important through FedEx serviceHi again update I have delivery today from FedExI open the door building to see what FedEx delivery guy going to doAnd he come to the door and put piece of paper we missed youThis is all what they do .Very easy and simple job.It’s mean you need your package drive to FedEx and pick up on your own, ups is the only choice for shopping.Thank you
Only one staff member ..the security guard helps staff member with what im sure isnt apart of his job...got my package delivered but would have been faster and more professional if there was more than just one person working
Driver came to my building 3 days straight saying I was not home without going inside the building. The entrance door was broken so access could have been made. They dont walk up to the 5th floor. The driver also never a door tag. After several calls and several lies, fed ex sent my package back to the shipper. I have an online account and no one ever called to get this situation fixed.
Absolutely horrible. A package was left for me at Duane Read. Once I got there, they couldnt find it. I contacted FedEx and was told that they picked it back up and took it to the Ship Center in the Bronx. I went there and gave my tracking number to the FedEx employee. It then took 1 hour and 23 minutes for them to bring it out. Some people waited longer. Some came in and out within minutes. I hope I dont have to go back to that place for a very long time.
They lied on the delivered attempt…. Then the location is in a very complicated location very creepy industrial location where I wouldn’t recommend any women walk by themselves around here at night. Also you have to wait like 10 mins while they look for your package
Horrible. Nobody even attempted to Deliver My Package. The Location is Difficult to get too if you don’t have a car, it’s in the middle of nowhere, you’ll end up walking for a good 15 minutes. Completely Annoying
Just wish there was another street entrance to the fedex grounds.
At first I was upset because the driver made “five attempts” to my home to deliver the package. I called a million times to the customer service phone number and nobody would help me. However an employee from this location assisted me and went above and beyond to ensure that my package was not sent back to the sender. She even went as far as calling me to ensure that I got my package from the drop off location. That’s what I call excellent customer services!!!
WORST SERVICE CENTER !! I ordered a package on 11/12, someone is always at my house. They stated no one was there on 11/18, and NEVER LEFT A NOTE. I come to this location the dude says I need a tracking number or sticky note, in order for him to go to the back and get my package. I told him I only have my I.D, kindly please look me up on the system and all the information will show up. He says he couldnt because he needs the location of the package inside the warehouse, once again look me up in the system and im sure itll be there. On another note they have the ability to ring my doorbell as if they have a search warrant, it only took me 2mins to go down and CURSE THEM THE HELL OUT. UPS PLEASE BUYOUT THESE CLOWNS FROM THEIR FRANCHISE!!
The staff was pleasant and the transaction was quick. There was a bit of a wait and a line due to the fact that there was only one representative at the counter, which was setup to allow for three staff members to serve customers.
I had a package that was supposedly delivered to me today and nobody signed for it, the customer service department as horrible as well. no body knows anything about my package this FedEX is horrible. they are stealing people packages
The usual, FedEx claims they tried to deliver your package when they actually didnt even try to enter the building even though the intercom works and has a special code for them to enter as well, just too lazy to actually try. So unfortunately I have to drive here to pickup after 7pm where they may or may not have the package because the driver may or may not have returned from their rounds of delivery.
The people who work there are extremely rude, they also only have 1 person working so it makes the whole process of getting your item slower. Also when it comes to deliveries they do not ring your doorbell or attempt to actually deliver your package!!.
They didn’t attempt to make a delivery to my home and when I looked at there app they stated they did at 1:45pm I had been home all day and no one ever knocked or rang my poor bell very poor customer service
Ive never had a shipping experience that was this horrible!I ordered something online that was supposed to come on a Friday. After waiting all day, I checked the status online and saw that it was updated to say we hadnt been there. We live in an apartment building with a working intercom/buzzer system. They never rang the bell nor did they call.Because it was a holiday weekend, my wife and I had to wait until Tuesday to receive our package. Again, waited all day in our apartment. The updated quote promised delivery by 8pm and--sure enough--at 7:30 when I called customer service, I found out that the delivery person had written us down as not being home.Took a taxi out to this location to pick it up and had to wait for a little over half an hour. Also, it was pretty difficult to find considering how busy it is.When we finally received our package, both ends of the box had been opened and pieces of the furniture inside (and--more of a headache--the included hardware) were falling out. The pieces are banged up and with chunks missing and we also no longer have the instruction manual that was supposed to come inside.To be fair, the employees I spoke to on the phone and those I interacted with inside were all really nice. But after waiting that long only to find out that our box had opened and the pieces inside were damaged? I cant express how frustrating that is. The woman I spoke to inside the shipping center offered to send it back and have a new one shipped, but no way am I going through all that hassle again.
I wish I could give a zero. Horrible customer service and the supervisor just covers up. The driver lied and said there was an attempted delivered for two separate packages on two different days. I was home both times with a video door bell. He NEVER came to my door and no door tag was LEFT. I filed a formal complaint, lets see what happens.2021 - Worst delivery services EVER!!! They should JUST CLOSE DOWN THIS SITE!!
At least I got to send my package. The costumer service is trash or at least in my experience it was. The lady at the counter kept spelling my name wrong and the information for the recipient and when I would tell her about it she blamed it on my handwriting. I’m not a calligrapher or anything but when I’m paying for something to get somewhere I make sure that it’s legible. On top of the fact that she blamed my handwriting she had an attitude when I tried to verbally help her spell my name and other information. The actual fed ex building was nice and it is a bit secluded and hidden but easy to find in a car, just make sure to turn into the Fresh Direct and turn left past the parking lot.
Drivers dont not even ring the door bell or knock on door then when you have to go to their truck they claimed they knocked and rang this is a issue everytime we have a package from fedex we would love it you guys did what amazin does and just leave packages in from of door or be more transparent about timing
The drivers from this location have a tendency of claiming they attempted to deliver the package, but on several occasions I have stayed home all day to receive the package and they did not use the intercom or knock on my door. They also did not leave a door tag, so what evidence is there that they actually stopped by?I will say that the the customer representatives from this location are professional, friendly, quick to respond, and helpful. I just wish the delivery drivers would be the same.
This FedEx store is very good. FedEx lies, misinforms and misdirects. The company has become incompetent and doesnt respond.
Horrible and liars! They always claim they came to your door but never even bother leaving a door tag! I’m home every single day with my daughter but never get my packages. The drivers here are lazy and lie about everything. I do not trust them. I wish companies would stop using them!
The fedex driver for UES consistently shows up late. Doesnt care ever!! The fedex customer service just told me on a recorded call the number for dispatch in the Bronx is disconnected so I dont have any other way to locate your package, im sure he will arrive soon he is over an HOUR late on a 1030am delivery that I paid over 100 to get here before 1030am.I replied and said so youre telling me you have absolutely no way to find out where my items that I paid a premium to have delivered by 1030 are?!?!His answer. Unfortunately no, I dont know why their phone is disconnected. Then when I asked to speak to a supervisor he said he was the only one there, I said so no one else is at fedex today and youre acting ceo and his reply was that he was the only one I was allowed to speak with.Its unreal how little FedEx cares about their customers and how disorganized they are when it comes to the ability to communicate with eachother.Also not the driver is over an hour late.
Very nice, and sleek looking place. It was a bit out of the way for me, coming from West Harlem, but luckily, I have access to a vehicle. I showed up around 7pm, and only had to wait 10 minutes or so. Please be kind to the desk agents, as they had nothing to do with your delivery drivers subpar performance.
I was serviced quickly even during this crisis. Someone came out to check on everyones order while we waited in line. Downside to it all is that it is in the middle of nowhere and I walked over which is about a 9 minutes from the entrance. I see why many people drove or cabbed it over.
They were really helpful and quick.
My experience with FedEx is 10x better than with Ups or USPS. The guy is more helpful and amicable than the other guys. Not too long ago the elevator in my bldg was out of order(I live on the last floor) and he brought my 2boxes from Chewy up. They might not have the best service. However they make more of an effort than the other guys.
This company is garbage I was home all day then I check my phone to see my tracking number for my package to see where it is then i see that they claim to have attempted to come deliver my package and no one rang the bell or knocked on the door at all just lying saying they came to my house this is the 2nd day in a row they have lied about coming to my house dropping off packages they are so lazy
I was given a slip to pick up my package from their shipping location. I got there, only to find out that my package was shipped out and in transit. I requested that the package be dropped off, since I was headed home anyway. I got home, and found myself having to call customer service about it. Customer service wasnt helpful at all. FedEx used to be a great shipping company, but now, Id rather have UPS deliver my packages.
Nice and fast love itThank u
0 Star... Fedex attempted to deliver a package to my home on 12/18,12/19 & 12/20 but I was at work. I requested that the package be left at my door and I even signed the Door Tag as well as left a Big Notice asking for the package to be left at my home and lord be hold after the notices and calls to Customer Service telling me it will be left but I still had to go all the way to the Bronx from Manhattan to pick up a package that I requested to be left at my door on 3 different days to then be told it was sent back. This location is Way out in the middle of construction and random roads. Google maps couldn’t even figure out how I was to get there. It’s a good 20 to 30 minute walk to the nearest subway or bus.Not only is this place hard to get to but it wasn’t even held the additional 2 business days as stated on the back of the Door Tag so why was it sent back. The woman working the counter was very unfriendly, not helpful and it seemed as if me going to pick up a package was a problem. I wish FedEx would send packages to local branches instead of out here. Also why do we have to call the 800 number to get in touch with a location? Customers should also be given the phone number to that location especially if we have issues. I’m extremely disgusted, annoyed and embarrassed for the company. The Worst Customer Service EVER.
If I could give these guys zero stars, I would! Even after filing a formal complaint today, they still lied to me and promised a package that never got into my hands. A supervisor was supposed to contact me and she never did. Meanwhile, I was home every time they supposedly attempted delivery several times this past week. They never posted a door tag, no contact, nothing.When I finally had enough and kept calling today, first they said oh, delivery for sure by 10: 30am...Ha!Then they said 12 pm... Nope! Then they said 3: 30 pm.... Zip! Then they said 5pm... Nada!Then I take a walk at around 6:30pm and come back at 7:45pm. Guess whats on the outside of the building? A door tag that says I have to pick the package up in the Bronx. No way in hell, FE. You can shove the package where the sun doesnt shine.Horrible company, horrible service.The Attorney General, Department of Consumer Affairs, heck even the FBI should investigate this sad excuse for a company. I filed a Better Business Bureau complaint about this whole experience. I recommend doing the same if you had similar treatment. It might be the only way theyre ever going to listen.
Poor delivery service drivers to lazy
Its so far out of the way from my area. And the guard that was there had a very bad attitude, like I was the cause of his bad day. There was no knock on my door, no notice left. The merchant is the one that notified me, not FedEx.
This location lacks proper communication skills, lack of directions and of honesty. It’s a shame when you pay for a service and not only do the drivers lie while you’re looking at it happen in your face but then supervision doesn’t take account responsibility or accountability for their actions. I shouldn’t have to come and fight for 30 minutes to get a packaged I paid for.
Fedex tried to deliver my package twice in the middle of the day during the week before declaring no further attempts would be made and I had to slog out to a warehouse in the Bronx a mile away from any public transit and not even visible from the main road. From there, had to wait a combined 40 minutes just to pick up one package. There were 4 people working but only one in the front at a time, they had no sense of urgency and absolutely did not care. This place is a nightmare.
They left my package outside the front door of my apartment building (yeah on the sidewalk) and never even bothered to buzz the intercom. I was home the entire time. Obviously my package, complete with gift cards and birthday gifts from my family, was stolen. And naturally I got disconnected when talking to customer service. Terrible, terrible practices.
The gentleman at the counter was really nice and patient. He didnt have the appropriate boxes to fit my picture frames so he took two boxes and created one for me.His determination to make sure I was able to mail my frames home was greatly appreciated.And they were offered water for their customers. Also incredibly nice 😊
All their customizable personalized delivery options are there just for show. You will never be able to change anything with FedEx and in the end they will deliver your packages whenever they want to. Ive had several experiences where I called several days ahead of time to let them know I wont be home and to deliver the next day, and then reconfirm with more phone calls. Everytime the customer service representative gives me the okay request is put in youre good to go. And then delivery day rolls by and they pretend none of my calls happened. Very dissappointing and frustrating
Do not trust Google walking or biking directions to this location. The office is located underneath the bridge, and the directions have you walking on the trail on top of the bridge. Unless you jump off the bridge, you cannot reach This location from the intersection of the bridge and 132nd St. You must enter at the fresh direct entrance at St Annes and 132nd.
F**king horrible !!!!!! They never deliver a package when they’re suppose to. I took off work today and never received my package. Two weeks ago I was suppose to receive a delivery and they left it with my neighbor unbeknownst to me. It took FedEx three days to tell me they left it with my neighbor . They never left a note in my door . My damn neighbor stole my package and pretended they never received my package. I had no proof other than word of mouth from FedEx to show the neighbor. Even though they know damn well they took my package.
Over and over, I ask them not to leave packages outside. I live on a city street--Harlem, specifically--and if something is left outside, its stolen. Anyone could see that. They could just keep it on their truck and redeliver. Each time I talk to the manager and they promise that their driver will use discretion and not leave it outside. And then its left outside again, and last time, stolen. Incredible. UPS makes delivery very easy with their neighborhood drop off points; I suggest switching all your business to companies that use UPS.
If I could give this place 0 stars, I would without hesitation. I have completely rescheduled my day to be sure I would be home for a redelivery, only to find out that the driver decided not to deliver my package at all, but instead lie and say that he attempted to but I was not home to receive it. Upon multiple attempts at getting any information from customer service, which is also hopeless, I was guaranteed it would arrive within the same business day by 8 pm. Well, big surprise, they said it went back to the facility and would not be able to be shipped out at all. FEDEX YOU ARE THE ABSOLUTE WORST AT YOUR ONE AND ONLY JOB. GET IT TOGETHER.
I have been waiting for an over night since the 16th of December... First they said they rang the doorbell.. To then sayin they had the wrong doorbell.. To Now.. after i told them over the phone to hold it for me.. I go all the way to their fedex center.. Middle of nowhere.. The Next day.. Like i said i was goin.. The clerk tells me they didnt get the message.. That its on the truck supposedly bein delivered..so Now what?.. Go back to the middle of nowhere again tomorrow?.. It completely sucks.
Couldnt read the fedex QR code. apparently this location doesnt have the capability to read the QR code provided to me from walmart, even though its a fedex code and this is a fedex shipping center. makes zero sense. complete waste of time and money. if you have a QR code save yourself some aggravation they will just send you to the 125th st location.
Fedex is a remarkable company in that their main task is to deliver packages and yet they seem hopelessly unable to do so. Three different deliveries have all failed in spectacular fashion. You are better off not buying whatever it is you think you want or finding a vendor that will ship with another company, less you deal with the annoyance of having to trek out to the Bronx in a last ditch effort to finally get the thing you ordered.
These people are so irresponsible and they just want to cover the drivers for not doing their job. I live in one borough have to go to another after paying next day delivery, because the driver states Im never home. They need a good training in how to press on buttons for the intercoms. Even if you tell them to pls call when theyre downstairs they cant even do that. Incompetent to the highest degree
Fast friendly shipping service. Every time I go to pick up or drop off, service has always been fast along with nice and patient employees.
Lie lie lie. These drivers are the worst and obviously the management at this site is no better if they are tolerating there lies. They don’t bother to leave a door tag because they don’t show up. You have to make it to the door to leave a tag. The saddest thing is I live I. An elevator building
Took quite some time to get my package maybe it was only one person working the front desk. But was very helpful on helping me out
Probably the worst customer service. I had to set up a FedEx drop off (upper west side) location because they wont deliver to any locked apartment building in NYC. So they end up trying to deliver to my apartment anyway and leave me a tag. I called at 11:30am and the representative assured me it would be delivered to the drop off location and that I would be called. So I call again at 5pm just to be told itll be available for pick up in the Bronx after 6pm to which I responded that wasnt my pick up location and the only reply I got was thats all information I have. So I hang up and call AGAIN at 5:30pm saying how the Bronx is over an hour away by bus and subway only for her to call the branch and them to not answer. Every single time I order something and its FedEx, its always a huge ordeal. And I know the only solution Ill get is you can pick it up in the Bronx Tonight or itll be delivered on Monday
Lied and said they attempted delivery THREE times.
How about No stars for this location. First time I was suppose to receive a package, was for Christmas and guess what?! It was left in front of my door in a residential building where it later disappeared. I had no gifts for my son on xmas thanks to their negligence. Second time which was just yesterday, the idiot delivery guy didnt even know which apartment he left my package in. So, I walk upstairs with him so that he could show me where he supposedly left the package. He was completely dumbfounded. He lied about the apartment he left it in. I know because we ended up in front of my door, where no one was home. He left it in front of the door and probably signed for it since signature was required. I wonder how they are reprimanded. Thank God that my package was picked up from my doorstep by my neighbor. It was my wedding shoes! Red bottoms! I wouldve gone ballistic had it not been found.
Loved the staff there. They were willing to go over and beyond to make sure I got my package. Space was very small but thats what made it great. Parking is available right in front and its right next door to Fresh Direct.
0 STARS...The delivery people here are the most irresponsible I have ever come across. Since two days I have been waiting for the delivery. The tracking status shows that it is out for delivery. My roommate stayed two whole days waiting for my package,and the delivery person never rang the bell. The tracker just changes that the person wasnt present to receive the package. Somebody needs to explain the delivery person that you need to ring the bell. First time, he didnt even leave a door tag. AWFUL SERVICE..!!! The FedEx management definitely needs to change its delivery people. Way too IRRESPONSIBLE..!!!!
Since when has FedEx been so shifty? This year! They are stealing rerouting, you name it. And it is not just the drivers! So if you have a problem dont bother calling the location. Call the 800 number. GOD bless.
I was supposed to receive a package delivered to me in New York Manhattan. But for some reason my package went from Newark New Jersey to the Bronx but mind you I live in the Manhattan they said they try to attempt to deliver my package in the Bronx I called FedEx and to try to tell them that the delivery driver was delivering the package in the wrong borrow they said they were going to fix the problem and I didn’t try to attempt to deliver the package again in the Bronx now I have to go on my way to go to Bronx to pick up my own package. And on top of that I paid extra for two day shipping and it’s now a week later and still don’t have my package FedEx sucks like always
Was quick service in the morning. Free parking and they had carts to take boxes to your car. Will organize and security was helpful and customer service orientated. The staff was helpful and quick.
They lie! They never rang my door bell !!! They say attempted delivery but this is false!!! I took the day off for this and waited 11 hours at home only to see this in the tracking system! They didnt leave a tag and no signature was required, which proves my point that they were never here!!! Ive been sitting in my studio apartment all day and tested my bell and its working just fine! LIARS!!! This is supposed to be an overnight shipment and today is Friday and now they say they will attempt again on MONDAY? REALLY? My second option is taking a $30 cab ride (one way) all the way to the Bronx from Manhattan. Someone better reimburse me and I will be sure to report this to higher management. I WILL NEVER USE FED EX AGAIN WILLINGLY. Ruined my entire day.
This is the second time Ive had to rely on FedEx for a package when Im not home during the day. I understand that some packages need signatures and cant just be left at the door, however the only other option is to pick up the package at their distribution center almost an hour away in the Bronx by train and bus, while there is a FedEx store right around the corner from my apartment. FedEx, why cant you leave it in the persons neighborhood FedEx and not in some relatively remote location thats hard to get to. I suppose if I lived in the Bronx it wouldnt be an issue, but seriously, I dont think anyone thought this through. Now Im waiting for a package at home so I dont have to go all the way there and miss work. This is a pretty expensive delivery.
I know its all about location but this FedEx Shipping Center is located in an area which is not only impossible to find on your own, unless you have been there, but also deserted, especially in the evening/night. This FedEx site is where packages are dropped when the receiver of the package is not home. My recommendation is that a more accessible location be available for pick ups. Taking public transportation gets you to the vicinity, but the hike to get to this site is like being lost in a maze. However you get there, be sure to bring a compass, a one day food supply and water. One has no idea the kind of journey which lies ahead.
I have had the same poor experience with this local company. I have been waiting three days for the delivery of a desk from Amazon and the driver from this facility keeps placing a delivery exception/business closed as an excuse not to deliver my package. The package is to be ship to my residence and apartment building and Im there all day: same no ringing my bell, no door tag left. They are supposed to redeliver today but Im not holding my breath. Ive called the general number for fedex to let them know I am still here waiting and if the delivery exception is used again the driver is lying. its interesting that you cant call this local center to make a complaint directly to them. The USPS gives better service.
Unusual location, but I havent had a bad visit so far (fingers crossed). The bronx is super shorted on proper Fedex stores, which is a real shame. Not the best place to visit on foot due to the areas distance from a running train. Might be better served by a bike or whatever. Id really care to know what scholar deemed this a good location for the Bronx.Took a star off for accessibility.
The very worst service ever , there should not be any stars given ... I live in a apartment building why leave my package exposed for others to see and possibly steal.. By the way I could see that some nosey neighbor had tampered with my package after finding out it was a empty box that had no contents within sent by apple , I am going to file a complaint these workers seem incompetent or just plain negligent until someone takes their package. Overall experience was bad even with customer service .. dont believe a word they say they dont care about you are your packages ... please note if the representative tells you that in order to reschedule a delivery they would need confirmation from sender is a lie ! If there is an option and you choose this they are to abide by it ...
Try to arrive by car as access is massively misplaced while walking -this in NYC. I had no choice as my package was not delivered in time and I was in a hurry. No client WC available, and personnel are not amenable in the least. Problem is, neither UPS nor USPS are any better...
If you live in a high floor walk up, the delivery drivers are too lazy to go to your door if the package needs to be signed for.. honestly so frustraiting, they will mark it as not home 3 days in a row forcing you to go pick it up. I mean they wont come up the stairs with a 5 ounce package, 5 ounces!!!!!!
Getting there near closing on my bike was a nightmare. Then the staff seemed more focused on the clock and going home. Service was fast if not friendly.
This has to be the WORST postal company to deal with. I ordered a package on the Jan 31,2020 and it never got redelivered so I called the customer service rep and the lady said “ Oh your package is a the Bronx location on 132nd street” . Arrive in the Bronx and guess what it’s not there , the lady working the front said it’s gonna be at the 125th St location for pickup get there it’s not there. Contact Versace to get a refund no response . So today here it is February 13,2020 I come home from work and I have a door tag that said the attempted to make a delivery , I flip that door tag to the back and it says pick up at 125th street location go there and it’s not there. Try to track it on my phone and it says I can pick it up after 6pm today. Refresh that page now it says it gonna be delivered again tomorrow . I HATE FedEx they don’t care about the customers and the app does not help at all.
Lady at the front desk lied to me about the requirements to pick up my package. She was eating nuts the whole time. I’m sorry but I don’t want to hear you chew or see nuts in your mouth while trying to receive a package. Had to go back later with my mom because the women wouldn’t give me my package, mind you, it was under my name not my mom so it made no sense as to why she had to pick it up. Hopefully next time my package is not dropped off in this facility.
Consistently attempted to deliver my package without actually ringing my buzzer. I stayed home all day (cleared my hectic schedule) TWICE in order to receive my package, to no avail. Worst facility ever. I am EXTREMELY busy and I do not have to time to go to another borough to pick up my package. Based on other reviews, I am obviously not alone. I am not one to usually post reviews but this happens way too often for it to go unaddressed. It is NOT hard to just buzz the apartment number - I have yet to have these issues with USPS and UPS. Extremely disappointed and frustrated.
The worst customer service ever! Disrespectful staff having no respect for customers. Wanted to check my package , already have given my I.D. This employee wanted me to sign before opening package, I informed him that he has my I.D. And I won’t sign until I check my iteams due to it coming from NJ, straight to the Bx and not directly to my home for which I paid for. This animal goes to snatch the package that I paid for right out of my hands! ( Average height Mid-weight, mid age old man with glasses and his hair thinning) I than grabbed my purchase right back from him in shock , that this man will come over the counter as if I never paid for what I’m paying for ;them to deliver which they never did to my door , even after the fact that I showed him my I.D. Right after he throws my I.D. On the floor. Disrespectful! I have never been so disrespected and FedEx really needs to hire the right people because they definitely are not having the right people running their business. From the moment I spoke to the customer service rep down to the facility it self in the bronx on 132st. This place has no class or the education to run a proper business. Their was a line literally past the door. The manager and everyone was in the back and when asked at 7:30-8pm the delivery guy stated everyone is on lunch. With all these paying customers waiting not even the manager Kelly stepped out to run her store until everyone on line started complaining. Ups, DHL, and NYpostal will continue to get my services and I will also inform Movado to never affiliate with this company since they can not treat their cilents properly. 0 stars . Only had to put one cause I couldn’t submit my review. Shouldn’t be open your better off having machines work for you.
FedEx drivers still using the « delivery attempted » trick to ease some work and go straight back to the shipping center.I was at home the whole day waiting for my shipment and it says customer was not available, what a joke ! This is not the first time, it’s a shared malpractice used by both USPS and FedEx
Listen carefully, giving this a star only because if I dont it wont allow me to post my AWFUL experience.WORST CUSTOMER SERVICE EVER! I am so FED UP with these people. I paid $15 shipping to receive a package the next day and never received it. Ive been calling them for the past 2 days explaining that I am home, and that no one has come, this is unacceptable and very irresponsible of them. They put no effort into their jobs, im sure they all want to be LAZY and not go up the 5 flights to my house but I even left a note saying that if they need me to come down I will! I just want my package thats all! The closest fed ex location to me would be at the Bronx and I live in Manhattan. This location is very irresponsible. When speaking to someone from the company the (800) number they were very helpful but this location has bad customer service, the lady thought I was lying about being home all these days! I AM JUST SO AGGRAVATED at this point with this horrid service. According to the website and me constantly tracking the package it saids that they left a door tag with a second notice and I checked at my building and didnt even see one! Fed ex workers lie about going over to take the package!!!no ringing my bell, no door tag left. They are supposed to redeliver today and I called the (800) number to let them know I am home.. And they sent a message to the Bronx location to let them know that I am at home waiting!!!! I am really hoping they deliver it today because I am upset! Im never again ordering from FED EX.
The driver lied and said I wasnt home. I looked out the window and saw him all the way down the street. When I finally got my 8 month pregnant self down stairs and started walking toward the truck, he drove off. There was no tag that he was even there. I tried calling the actual location but I end up speaking to someone elsewhere. They claim they would call me when the driver plans on being in the area again but now I have to waste a whole day waiting around. So annoying. Guess I wont shop Walmart anymore. Other companies have much better service.
This place was so unorganized. The line was out the door and the security guard was of no assistance. I waited for almost a half and hour to pick up my package. The lady at the register was rude also. I wouldnt recommend this place to anyone.
Horrible I was on vacation missed my package and when I called to have it redelivered lady was very rude on the phone wasn’t trying to help me kept telling me she is going to return back to sender when I finally got her to agree to redeliver it to my apt and leave at door she was very rude about it put me on hold returned to the phone and said “it will be redelivered” and hung up on me. RIDICULOUS if you can’t do your job stay Home!!!
Long walk to the shipping office..but it was ok..thanks.
I can’t really be mad at the service but the location sucks. It is very out of the way. I live in Washington Heights which is on the west side so I don’t know why my packaged was sent here.And google maps can’t give accurate directions for people that take the train. It’s by sanitation and a lot of warehouses, so I had to ask around where the actual entrance was.
Not as bad as people say. They have a security guard keeping watch at the long end of the road. The place is quiet and nice. The service could be better, its okay. Pretty good for the south bronx Id say.
Yet another comment to state that no delivery was made, no doorbell rang, no door knocked upon, no note left. Spent an hour on the phone and was promised a call back. No one called back of course. Almost $50 to have a few pieces of paper overnight-ed and then it doesnt show up and no one at this facility seems to care.CEO Frederick W. Smith: Take Notice!
This has been the worst experience I have ever experienced in my life with FEDEX. This was my first dealings with this particular facility and they SUCK!!!The address was wrong on the shipping label by one number and they wouldnt let me change it because I would have to pay for each package to change the address!! However, if I had the shipping company call and correct the address then they would change the address. So I then had the shipping company call and correct the address and FEDEX still delivered the packages to the wrong address. Then, having to do the leg work myself of trying to locate the packages and having whoever they delivered the package to state that they never received said packages.So I called the shipping company and they resent my order, of course, without fixing the damn shipping address after reminding them to do so. Therefore, going through the above same issue all over again; however, this time we called Saturday to have the packages held at FEDEX location and we would pick them up on Monday. I went on Monday and FEDEX stated that the packages were on the truck to be delivered and that this would be there first attempt at delivering. (whoever, we spoke to never wrote any notes stating that we wanted the packages held.) I then let them know that no one was home and when the driver returned with the packages could the packages be held here and I would pick them up!!! Yes, she said, of Course.Lets keep in mind that the location of this particular FEDEX is behind all the industrial buildings and it is hard to locate.I called today to see if the packages were held and they tell me that the packages were ALL sent back to the shipper because they supposedly tried delivering the packages 4 times!!! (TO WHO???)THESE WERE SUPPOSED TO BE DELIVERED BEFORE CHRISTMAS AS THEY WERE CHRISTMAS PRESENTS FOR THE KIDS!!!
They took my package and I never got it. for a week it was on a truck for delivery dont use FEDEX if your in the Bronx, youll never get your box. [Update] I have to mention I eventually got the shipment 1 week and half later after none stop calling. Still annoying experience.
This place takes covid seriously as they only allow a single customer inside at a time, the rest has to wait outside. The location is far away from public transportation and they really should have better signs outside in the main avenue to let people know where they are.
Missed a package on saturday.. didnt hear the door bell... Yesterday read the reviews and found out that often they never even ring the door.. Luckily I have security cameras in my building, so I decided to check whether anyone came to the door at the time that they claim I was not reachable.. Didnt see anyone even trying to get into the building.. Giving them a benefit of a doubt for now.. (but after reading these reviews, it seems possible that they did not even try). expecting the package today again..
If I can rate fedex a 0 I would. Horrible excuse of shipping service! I don’t understand how they still in business! They claimed they left my package in front of my apartment door where anyone could’ve snatched it. My neighbor found it thrown by the stairwell. Thanks God she gave it to me! As for the fedex customer agent had the audacity to make excuses for the currier saying they are allowed to leave it and not take it back to the station where I can go pick it up!
UPS please buy out Fedex and train the lazy and rude employees.I came in to pick up a package since their delivery drivers dont know how to deliver packages to apartments. Somehow UPS, USPS, Amazon Restaurants, and every other shipping company knows how to deliver packages to apartments. But Fedex does not. So I had to commute to the Fedex Shipping Center. Upon arriving, the lady asked for my ID then said I could sit down even though no one was in line before or after me. I said I was fine standing. She said I can sit down because shes going to go to the back and get everything at once. I said, its okay, Ill just wait. I stepped out of the line to the side of the counter and stood there waiting. She used her computer for five minutes until two other people entered the office to also pick up a package since Fedex drivers dont know how to deliver. She told them they could sit down and they did. Then another lady came inside and she was shipping a package. The employee helped this lady for another five minutes then started using her computer again. Five minutes later, she went into the back. Meanwhile, another employee was scanning packages that had been dropped at the next register... I dont know why she couldnt figure out that helping the people inside the building first would make the most sense. Then the fire alarm went off right behind the security guard. I looked over towards the panel behind his head, but he was busy looking at pictures on his phone. He just let the beeping continue. The other employee who was scanning packages then walked into the back. Now it was me standing near the counter, two people sitting down using their phones, and the security guard using his phone. For 20 minutes we waited there with the beeping. No employees at the desks. Meanwhile, three people had walked in and were waiting in line. I imagined the employees interpreting getting the package as time for a break. Maybe there was stale coffee for the employees to take pit stops at and have a laugh at Fedex customers or something. Finally, she returned with three small packages, proceeded to help the people who had shown up after us, then finally called my name. I walked out as quickly as I could and will never order anything from anyone who ships with this company.
The drivers constantly dont ring the door bell.... how am i supposed to know you are here? no door tag. nothing and PICKING UP FROM THIS LOCATION????? forget it. they take soooooo long ( 2 hours) to find my package . no one is responsible. it could only be worse if they were rude about it
Worst Possible Service (stinks I had to give 1 start to post)We deal with FedEx all over the US, and when gear needs to be sent back to our Corp office in South Florida we use a local FedEx Office & Print or Ship Center to send items back. We use a corp account so that our employees are not charged for the boxing and shipping. Normally we just have our employee take the items to be shipped to one of these offices and have the staff at the location speak with myself for account info and confirmation. We do this at least 2 or 3 times a weeks for locations all over. One of the ladies in this location must have though it was an audition for the Jerry Springer show. I called FedEx corp on the other line and let them hear the epic ratchet rant this woman went on for simply asking if I can provide the account information. This was followed by another rant on steroids when I asked for her name. The person from the Fedex cust. srv line placed me on hold to get her supervisor to listening in on the event. Hopefully this will actually result in some action on their part as this looks pretty bad for FedEx
Called FedEx on Wednesday, to find out why my package was never attempted to be delivered at my house, and instead sat at a Duane Reade FedEx Center for 5 days. The FedEx driver that covers Inwood/W 214th St area apparently doesnt attempt to deliver envelope packages to people on his route, just dumps them at Duane Reade on Dyckman. SMDH. They apologised and insured me I could come to the Bronx Distribution Center the next day, Thursday, and my package would be held there until 6pm. Got there at 3pm - package was returned to shipper that morning at 7am!!! It was a replacement debit card that has all of my direct deposit money on it - my card had been cloned and used to run up $600+ in fraudulent charges. So Im broke until they send me a new one, which AmEx wont do until the first one sent to me is returned to them by FedEx!!! The same thing happened to my roommate! This distribution center needs a new manager, and the local Inwood Driver needs to be fired, or at least checked up on. Duane Reade says that he does this constantly and they get yelled at for the drivers laziness!!
Google Maps lead me here but failed to tell me it was on the whole other side of where they initially sent me. Had to walk up the block and around it to enter. Not for walkers AT ALL. Make sure you have a car, bike, or some set of wheels. The center itself was cool, very professional and efficient.
I had to go here to pick up a package. The woman working the counter was very friendly and trying her best but this place sucks. Understaffed. Luckily I got in when there was only a small line, but as I was waiting it grew and grew and didnt move because that woman was by herself. I wish FedEx would send packages to local branches instead of out here.
I was expecting a package and they claimed they attempted to deliver while I was not home. (Yeah right!) I called to see if They could hold the package in a FedEx location in Manhattan (I live in Manhattan). They flat out refused and claimed the shipper placed restrictions on the package that would not allow them to do so. (Also not true). When you call and speak to the customer reps they don’t tell you that you need a utility bill if the address on your ID doesn’t match the shipping address, so be mindful of that. Also, This place is not accesible from 132nd street. The department of Sanitation has that street blocked off. Always has. You have to turn on St. Ann’s ave and pass a little security entrance and get to the ship center that way. Ladies, do not travel here alone or after dark. This place seriously gives me the creeps. Worst retail location ever, the women behind the counter only appear to be half interested in what they’re doing. So expect to wait a ridiculous amount of time for them to retrieve your package.
The only way for me to get into this review panel was to put in a star, and thats because theres no review for NO STARS. They are the worst lying MF that ever walked the Planet Earth. They train people how to not deliver pkgs. Any time you cant deliver a pkg to a Fedex Authorized ShipCtr & tell me there was something wrong with the address so we sent yr pkg back. And by the way I took the address off of the Fedex website. So now I believe that Fedex doesnt deliver pkgs anymore but employees sit in the warehouse and smoke Crack all day.
If there was a no star ratings, I would give them that but I am forced to give them at least 1 star. Delivery is so lazy that they did not deliver my package into my apartment but rather just left a note at the outside gate and took the package back. Had to call fedex for redelivery
Wow! Negative, negative, negative. The worse customer service ever!! Ive seen better service at U.S.P.S!! cursing and and showing frustration in front of customers. I wish i can record the way they are acting right now. Completely incompetent staff. How difficult can it be to show basic manners.
They didnt buzz the door. The driver didnt leave a slip, and after I waited all day Friday.The customer advocacy rep tried to call the station, and their voicemail box wasnt set up. She tried to reach a managers cell phone, and he wasnt with the company. Then the other station number just rang and rang. She finally just said that if she can reach someone they will deliver it Monday.I did choose NOT to stay at home another day waiting. I choose NOT to deal with this location again.-Get your shipments from the post office!
Every time I have something coming from FedEx I know 100 percent that I wont get it and Ill have to go pick my package up at their shipping center. The delivery guys never ring the bell and they rarely leave a door tag. I dont understand how they are still in business. They hire the wrong people as delivery guys and it seems like they dont get reprimanded for not doing their jobs correctly. Smh. So disappointed.
Although the guy was nice, there was no urgency in dealing with customers. There was only 5 people there in line, I was 2nd in line, and I ended up waiting 50 minutes before receiving my package. Its also in the middle of nowhere with terrible signage.
Every time but always that I ordered something that has to be shipped through Fedex, I have to go and get it the location or store. The Fedex guys never knocked the door and the funniest thing that they reported that no one wasnt home even though I take A DAY OFF FROM MY JOBS only wait my shipping. Its sad. If could rate it negative 5 star. Update 04/11/15, same problem. I can say now from 12 time, only 1 they brought my package.
The driver NEVER buzzes up. Several times in a row, Ive waited at home all day for a package, and found a door tag indicating failed delivery. Incredibly frustrating, completely due to the consistently lazy, incompetent drivers.
I am in agreement with all the horrible things said. 3 attempts at delivery. Signature needed, so they had to ring but didnt. I was home all 3 times and no doorbell. There is even a sign above the doorbell Please ring for deliveries. To add insult to injury, this FedEx isnt even in the same county in which I live so I have to drive to another county to pick it up? Shame on you FedEx. Whats the matter with the one less than 1 mile from my home?0 stars if you ask me.
I can just verify what others already said. The FedEx curier did not ring the bell and I had to take a cab to get to this FedEx Center ($50 total). The people in the center were nice.
Fedex is the WORST delivery service that exists. They dont even come up to my apartment. Why should I pay for delivery, just for not to receive my package. Fedex needs to get shut down because , apparently from others people dont get their stuff delivered as well. Theyre drivers are the most laziest people in the world. I will never have my packages delivered through fedex again.
Way out in the middle of construction and random roads. Google maps couldn’t even figure out how I was to get there. It’s a good 20 to 30 minute walk to the nearest subway or bus. And if your picking up a package make sure you ID has the same address as the package otherwise your screwed. Thanks FedEx
The worst service and staff. Drivers refuse to deliver to walk up buildings apts. Therefore you have to go to the end of the Bronx for a pkg people spent good money for delivery to the door service. Staff seems unable to figure out that the drivers are causing customers to take it out on them. FedEx mgmt is either stupid or doesnt care about reviews as this has been going on for years.
Waited over an hour for them to go to the back to get my small package which was a watch. They waited and made me wait that long because they didnt want to get packages one at a time instead the wanted to pile the tickets to go back and they dont care who or how long one waits. Terrible customer service.
If I could give this FedEx Ship Center 0 stars, I would gladly do so. I thought it was bad enough that the FedEx drivers didnt buzz my apartment, and the package slip they DID leave was limply hanging from the outside door, but when I visited the actual center in the Bronx (which is in the middle of nowhere and almost impossible NOT to call a taxi for) I didnt know I would be visiting hell.During my 2 hour visit, several people came in to pick up packages sent to or by loved ones. BUT BEWARE: Even if a package is shipped to your address and you have the slip, they will NOT give it to you if its not in your name (which is ridiculous considering theyre only open for 3 hours to pick up things that were missed deliveries). They wont even give you the package if the actual recipient calls, or a company representing the recipient (in my case, Verizon Wireless) calls to ensure that the package CAN be given to you. In fact, both my Verizon representative and myself were lied to by the staff - at one point they told her the package didnt exist, and at another point they told me that no one had spoken to a Verizon representative.Long story short, I called them out for lying which sent the woman who closes the counter into a ARE YOU CALLING ME A LIAR??? tantrum that resulted in me getting kicked out right at closing. Never using FedEx on purpose again.
I am really surprised with such bad services you provide. I got door tag with information to go to pick up a package at 670 east 132nd street, Bronx. I live in Manhattan so to travel to the Fedex office in Bronx would take me more then 1 hour one way, I would need 3 hours in total to go and pick up my package. FEDEX needs a better location than this one.wasnt the possibility to leave any package in an office in Manhattan? or a FEDEX approved Center in Harlem? The Staff are nothing but RUDE with attitudes here. HORRIBLE HORRIBLE HORRIBLE
Really and truly the worst of the worst. Twice the price of USPS and still your stuff never arrives. The staff here are disrespectful with no sense of customer service, the location is a joke, and the I bet the drivers dont even leave the van because they never leave a tag saying they attempted delivery.
In general, FedEx sucks! I hate FedEx so much, they are so lazy! They never ever ring the doorbell, and even if they are able to get inside, they wont go up 3 flights of stairs. UPS is definitely a million times better, i always try to avoid FedEx. I wish i can give them 0 stars
The delivery man lies through his teeth. I never rang the bell. I called consumer service twice about the time the delivery man wont come. I waited and waited until i called again and he said he came, but no one answer. A big fat lie. Very, Very poor service. I do not recommend Fedex.
Assholes with a capital A! Not once did they ring the door buzzer! I was home waiting each day they claimed to try to deliver my package. I had to arrange to have them send to another FedEx facility near my home because they are too lazy to deliver to my place of residence. Plus the phone number is not listed so I can call them directly. I filed a complaint with the NY Better Business Bureau and I suggests other do so too. When I get my package, Ill be filing a complaint with them directly. Not that any of this will do a damn thing.
Had no problem getting my package, but walking and looking for the entrance was a little scary walking through all those trucks, fortunately I seen a driver to direct me. The security officer just pointed, that way! Whoo.
Petra is the worst customer service provider. Was more into flirting with male customers than serving customers waiting. Had no service skills and after waiting 45 mins for my package called others who arrived long after me with my package sitting in front of her. Then has the audacity to say I do not call people in the order they arrive. Disgusting excuse for a FedEx employee.
I was very happy to see the employees enforce wearing the mask and social distancing
This is the worst. Today they said their driver left a package for my mother at a neighbors house when in fact the neighbor was at work. This package contained medical supplies and despite calling their 800 number and speaking with the terminal itself no one knows where the package is. I have the company that shipped the package to never ship me anything again via fed ex. The worst service and customer service I have ever experienced.
My wife and I have been home all day and I just got a notification that a delivery was attempted and now it’s been rescheduled for redelivery two days from now. Not a single buzz of the doorbell, not a single knock. This is absolutely unacceptable.
The same thing happened to me! No one rang the bell, they just left a door tag. Now I have to travel across town to the Bronx, which means a cab fare of about $20-$30 (and Im guessing an hour of my time). This is not the first time. I will never have anything delivered to me via Fedex if I can help it.
I was told online and over the phone I could come here from 7pm -9pm that day or within 2 business days and pick up my package. When I got there at 7:30pm that day I found they had already returned it to sender, 2 business days before they said they would.
Ship center is located in an industrial park in Port Morris, Bronx & is, therefore, hard to find. However, once found, the area is clean as a pin, well-manicured. Looks as if management cares about this office. The FedEx clerk is friendly, efficient and hard-working. All in all a good center to rapid ship your stuff.
I wish I could give this place zero stars or even in the negatives. My item was supposed to be shipped at 8pm yesterday and I was already home by 3:30pm. I checked periodically just because I have had bad experiences with this place in the past where they say they attempted to deliver but in reality they never even rang my bell. So I checked at exactly 6pm and of course it says that I was not home when they attempted to deliver at 5:57pm. I called fed ex customer service center and was told that they would contact the fed ex center to see if it could be redelivered and I would be called back. Didnt get a call back around 6:40pm so I decided to call customer service again who contactes the center and was told that because the driver was already back at the station he could not redeliver.. I am upset that now I have to pay a $20 cab to go get my item. I am thinking of emailing corporate because I refuse to deal with fed ex any more, this has happened countless times already
Common FedEx problems UPS is better hands down FedEx claimed they left package which is BS because I was in front of building fixing car in cold all day today and did not see a single FedEx person... it just goes to show a company has no standards at this rate a lot people need to be out of a job they keep this up FedEx will be sure to close there doors I hope sooner then later.....package said left at door then was picked up 2 hours later because there was no apt number ........ which again is bs they probably didnt wanna go out there way to leave package because they wanted to go home. now I gotta wait untill Tuesday for package no car no part no service f**** FedEx
I spoke to them at 6pm today on Xmas eve and they said that my package was on truck for delivery as of 4:30am. They said it would be guarantee delivery by 8pm. It is 7:30pm and now I call and they said the driver left a note in there system saying he would attempt to deliver Monday due to the holiday!!! This is unexceptable!!! This is a little girls Xmas gift and I paid for the the guaranteed shipping on Xmas eve. This driver should be fired!!!!!!!!!! How do they do that!! And its not even 8pm yet!! There supose to deliver to 8pm. I hate fedex. Hope they go bankrupt!!!!
This place does not provide a service. Workers dont know how to do their job properly. They dont want to deliver. What they really do? - they just say: We made an attempt, which was never made. If they dont want to deliver, what they want to do?This place is really bad. I advise everybody to avoid FedEx.
If I could give negative stars I would. Its so ridiculous when you sit at home and wait all day for an important package, I even left a note downstairs saying I am home and gave an alternate number to call. No one ever rang, no one called, and then they have the audacity to say Customer not available SO RIDICULOUS. Playing with peoples time and money. Then went downstairs to see if there was a door tag, no door tag OFCOURSE. Waited for a follow up call and never got one. These drivers should seriously get fired because clearly they are not doing their job, who knows what theyre doing. Stay away from FedEx!!!! I bet its some hooligan workers from the ghetto ass bronx.
How these people are still in business is beyond me. i would guess with the amount of complaints they get it should have been shut down a long time ago but i guess not. If you are waiting for a package from this branch of FedEx fully expect to never get package delivered, They will lie and say they went to your home and attempted to deliver.They will make you waste your day waiting for them.
So I ordered a bunch of stuff from new egg, and two things came but they were shipped by UPS. The rest was by fed ex and they said they came but i didn`t get anything. The time they said came I was home, and I have a super loud doorbell so either they didn`t ring it or they knock like babies. Even if they did come and I wasn`t here, they didn`t put a note on my door. Now I have to go all the way to the facility and get my 3 packages which aren`t light. I hope I never have to use fed ex again.
FedEx Ship Center, A state of the art building everything is in order an in place, a go way to travel if you dont know the area. The customer service was great received my order in on time I enjoyed picking up my package there in the Bronx.
This is the second time Ive had to rely on FedEx for a package when Im not home during the day because im at work to pay my bills. I understand that some packages need signatures and cant just be left at the door, however the only other option is to pick up the package at their distribution center almost an hour away in the Bronx by train and bus that will take you 30 minutes to walk there where there should be other options for customers. FedEx, why cant you leave it in the persons neighborhood FedEx and not in some relatively remote location thats hard to get to. I suppose if I lived in the Bronx it wouldnt be an issue, but seriously, I dont think anyone thought where this location is placed thoroughly. DISAPPOINTED AND DISGUSTED FEDEX. #TEAMUPS #TEAMUSPS
I had a bad bad bad experience with FedEx. First and second attempt the driver didnt ring the door bell, even though I was at home and should have heard the bell ring. Long story short, the second time they tried to deliver my package and I received the failed delivery text, I ran downstairs and had to chase the FedEx truck on my bike around the neighborhood.
If you go on the weekends make sure you plan ahead because lines can take up to an hour. And they will also close early and will start to deny people after 4pm
Service is horrible. Left one of my package with someone else I dont know, someone else signed my package and they gave it to that person without my authorization. The. Lied to me saying they left it in the super house. And customer service covering the driver they all refuse to tell me which apartment was it or the address. Bunch of theft liers lazy unprofessional
Not many people at the time fast service and respectful worker
The shipping center itself is fine, but if you have a package coming from Fedex - do yourself a favor and have it redirected to a local Fedex office. Having come out here once it is the creepiest and longest trip you will ever take to get your package. Just dont do it.
THIS FEDEX STOLE MY PACKAGES If I could give let then 1 start I would first FedEx steals two of my packages in a row then when theyre supposed to deliver the guy just says nobody was home meanwhile I stayed home all day and nobody knocked so I can FedEx and they tell me all is good just bring your ID to this location and you can pick it up so I do that but all of a sudden my ID is not good enough I had to come back with my leese to prove my address because how many ppl with my exact same name same as on the package are you expecting today that I need to prove past my name being on the box BOTTOM LINE THIS FEDEX AND MAYBE ALL OF THEM IN NYC ARE A JOKE/SCAM THEY WILL STEAL YOUR PACKAGES AT A WHIM NOT EVEN TRY TO GIVE YOU AN EXPLANATION TO WHAT HAPPENED SHIIPPING HERE IS A RISK AND SHOULD BE AVOIDED IF AT ALL POSSIBLE
No rating deserved!Based on the tracking information presented and to ensure that the product delivery went smoothly, FedEx’s shipping center was contacted with details regarding entry into our warehouse building on Saturday morning at 9:00 a.m. After roughly 1.5 hours, the tracking was rechecked and the information that was found indicated that the customer was unavailable and as a result of this, workers on duty had to firstly wait until FedEx’s delivery truck made its way back to the loading center at 670 E 132nd Street, Bronx, NY then secondly leave the office to collect the shipment.This is unacceptable service for the costs associated with FedExs overnight delivery service.
I am really surprised with such bad services. I got door tag with information to go to pick up a package at 670 east 132nd street, Bronx. I live in Manhattan at 181street. To travel to Fedex office in Bronx would take me more then 1 hour one way, at least I need 3 hours to go and pick up my package and I cant it do within 10 days.If it wasnt possible to leave package in office in Manhattan?
FedEx delivery man did not ring the bell. He just recorded that I was not at home. I was at home, waiting on him! This FedEx location is so out of way and I only have access to public transport. I would give a no star if possible. Total waste of money.
Well, after reading all the posts about not ringing the bell, not leaving door tags etc., it proves that my experience with them is valid. THEY DO NOT RING THE BELL! I guess you have to sit by your window & be on the lookout or be psychic to know when they are coming. It is unbelievable how all these fellow fed-exers are saying the same thing and nothing has changed. Serious management issues. And... the address is deceiving, 670 E 132nd street ? More like 132nd & St. Anns Avenue because it is so far off the beaten path that you have to have a car/taxi. Under no circumstance will I use or request FED EX again.
5 people at home all day yet the package was not delivered. Lazy workers!!! Fire them all and get workers who will do the job. USPS or UPS would have done the job better.
Terrible. Just terrible. Fedex for residential delivery is the worst. Their pickup location in the Bronx is, as others have said, creepy and inaccessible - unless you have a car it really is unsafe to get there as you have to walk 10 minutes from any public transportation in a dark industrial area. Their terrible customer service is beyond belief.
Rarely do I ever write reviews but this is a must. Truthfully, this review doesnt deserve even one star. If youre thinking about doing business with this location, DONT DO IT!!! PLEASE I BEG YOU. Save yourself the trouble and stress. Ive been waiting on my package that has been expected for 3 days now and it still hasnt arrived.They dont ring doorbells nor do they leave door tags.
Its is far away from anything. in the middle of nowhere. you def. have to drive. not walking. slthough u could. be ready to walk a lot. the subway is like 20 min. away walking... the staff is aweful there. disrespectful and dont give you time to explain yourself... they think they know everything... aeeful place!
Customer service was nasty. Wish I had got his name but this man literally was giving me attitude for no reason.
Lol I have an out of state ID and they told me they couldn’t release the package unless I had an ID with my name and the EXACT address on the package on it. Never heard of that from UPS or USPS, or even FedEx before. By far the worse experience I’ve ever had, and I was just picking up a package... DO NOT USE FEDEX!! They’re more expensive and a nightmare!
Quick service and very professional they help me take care of the return without no problem recommend this place 95% thank you peace and have a good day Sergio NYC
I WATCHED THE DELIVERY GUY WITH MY OWN TWO EYES, DELIVER MY CREDIT CARD TO MY NEIGHBOR ACROSS THE STREET. Then he logged my package in as i wasnt home and my business was closed. LIES! I FILED A CLAIM WITH THE BBB(BETTER BUSINESS BEREAU)
If I could leave 0 stars I would, worst shipping experience of my life. I wish Walmart would let you select a the shipping company of your choice. I helped one Fedex driver bring a mattress up to my address at the same time another driver said i was not home. Now i have to pay $40.00 for a van to pick up my package.
I work at a school on Saint Anns Avenue off of 149th Street in the Bronx which is very close to the FedEx Ship Center. People at the school told me that they also had issues with FedEx in the past. For example, the driver not wanting to drop off a package on the 4th floor. FedEx representatives kept on insisting that the address was incorrect over the phone! My cell phone should have taken 2 days to arrive. Instead, it never arrived. I picked it up on a Saturday from the ship center, wasting precious time on the weekend.
TERRIBLE EXPERIENCE.I ordered a phone from virgin mobile and it was shipped through fedex. Worst mistake. When i ordered it ,it said 3 days. When i order stuff online i usually order from ups and it comes in exactly 3 days. When i ordered from fedex it is now taking 7 days. not only that but they had the wrong delivery address. i am now repenting buying from them. Disappointed.
Horrible service, the package never arrived at my home however the driver states in his report that he attempted to deliver and I wasnt home....waited an entire afternoon for this package wasting time and now Im told I have to wait until the next day for delivery or for me to go pickup in facility...where is the convenience in that? And its not like it was free!!
SLOW as fuk..5/9/19 .So FedEx we leaving packages unsigned for in insecure areas of tenement buildings HUH I guess that means youve no issues reimbursing customers for their loss.. Whats the point of signing up for delivery txt messaging only to receive a txt saying your package was left and nobody signed for it.. Ok so wheres it at then.. SMFH.. Guess this is the new form of business practice.
Worst delivery system ever! Need new drivers. They say they attempted to deliver my package 3 times even though they didnt leave any package slip regarding their attempt. Besides that I was home at the time of the attempted delivery and no one even knocked on the door. Should be out of business.
I cant even begin to describe how absurd this location is. Picking up or having your package delivered should never be this hard. Piss poor customer service, no direct information, excuses and no taking credit for fault. 5 days I have wasted with fedex.
Ordered a DJ interface, ground delivery to the Bronx. Somehow it just disappeared after arriving at this location.A friend of mine that lives in my building order a limited edition Pelle Pelle jacket twice! You guessed it, both packages disappeared after arriving at this location.I wonder if the people at FedEx is paying attention.
FedEx is pure garbage service. Dont ring bells or leave door tags. I REFUSE to go to the facility. Called the company that sent me the item and they are sending me another one to my job. Where FedEx actually delivers to? FedEx is useless plan and simple.
Horrible service. Our package was never delivered. Was told they made 3 attempts but only left one door tag. When I called customer service, the rep advised that the supervisor will contact us but never did. By far the worse service in the city.
Very difficult to find using GPS, if you are walking it will direct you through the project housing courtyards. Thats fine if you want some adventure. Otherwise stay on the streets.
Fedex is a horrible company especially this location. They dont deliver the packages and just put stickers on the door, saying delivery was attempted. waiting all day for my packages and no one shows up, all they do is leave a sticker downstairs.
If you actually want your delivery, just dont use FedEx. You wont recieve it and the drivers are lazy and dont actually come to your address but claim they attempted. Corporate can not even get them in line. Needs to be shut down because they are useless.
Bad bad bad bad service. I cannot call them cos im from Italy and the only number to call is a toll-free one which cannot be called from here. Theres not the possibility to write them. I chose the next business day solution and paid 20$ and after 5 days they stopped trying and left the shipping in a pending mode. Im one annoyed customer.
Its clean, they have customer parking and the agent was very polite and professional!
Literally taken a month for a NJ to NYC delivery. The worst shipping company out there right now. I know small companies who do same day delivery better than FedEx can manage. Sticking to USPS and UPS from now on. If a company uses FedEx, Im shopping elsewhere.
They are horrible i waited all day for a package that was out for delivery since 7am to have the driver not attempt to deliver my package. I called customer service and filed a complaint. These people are very unprofessional if amazon did not use them to deliver my orders i would never use them. Why apply for a job your not gonna do properly.
Well I guess this a constant problem with fedex I dont think he never even came close to my area so I went to the location might as well be in the dessert is so far out got there Im the 5th person on line 40 minutes later am still the 5th person on line when I finally got attend too. they couldnt find my package which is a mattress go figure.lets just say I almost got arrested even the cop was complaining about this service.
Great customer service and fast too
Place was nice and clean and very respectful
I have been waiting for a overnight package/express? So why im still waiting close to 16 hours? Its because of the location or non-commercial? Would I get this poor service it the office was in Manhattan?. Please rescue me from Fedex lies.
Better if you drove or took a cab. The walking distance is not quite much but the area didnt seem safe to walk especially alone.
The worst service ever. I would not use Fedex ever again. I pay $35.00 to deliver a simple check and the drivers will not knock on your door to deliver the package. Do not use Fedex, go with USPS in stead.
I had to go all the way to Bronx to pick up my delivery which could have happened in Manhattan itself. The staff is very helpful though. The location is very remote and transportation is a problem
Every time that i order a package, Fedex never delivers it. they always says that no one was home or that the address was wrong. i end up having to pick it up in a far off location, where you need a car.
Horrible! They never deliver. They lie and say no one was home. Kept my package at their location. Lost it when I called to locate it. Than told me they were sending it back. People pay for delivery that never gets delivered. Totally disgusted with their services. They deff should shut down and open a UPS instead.
Customer service suck except for one guy who helped me out and I was grateful he did not act like we was going thow a divorce like the other to rep, that how bad there customer service skill is damn shame us to be a very nice place a few years back I will go to another location
I cant believe it! I stayed all day home just to receive my package from Fedex and I was tracking it online all day when suddenly I saw a notice stating that noone answered the ring bell. Now that I saw so many reviews complaining for the same issue Im sure now this is the worse srvice ever! Hate Fedex!!
Customer service was great.The area is kinda dark to travel on foot at night. Go during daylight.
Total reviews rating 2.8
199 Reviews for FedEx Ship Center 2023:
Review №1
2022-04-11This fed ex is in a post apocalyptic nightmare biome.at night i imagine men who have never seen the light of day come out from the bellies of abandoned trucks to feast of pigeon carcasses and rain runoff.by the light of downtown Manhattan 15 miles away, still shielding their eyes which have become massive and clear like those of salamanders living in dark caves.that is how i imagine this fed ex location.anyway the service was fast and the people were nice and I got my package
Review №2
2022-05-03They keep lying about undeliverable address. When you pay for express shipping and they keep telling you your address is undeliverable and you call to confirm you give them your number for updates they send you 20 messages in 2 minutes and still never deliver to home. I have cameras on my door and no FedEx truck enter my street or neighborhood. It sad when workers are too lazy to do they job..
Review №3
2022-06-22Horrible place. I contacted costumer service so they could contact this base and they never replied or did anything about my package and the only reply i get from the worker when i went there is that he didnt know why nobody replied but he works at the front desk lol. lazy people who dont like to do their job but to steal packages! yes he didnt know where my package was after ignoring the messages from customer service lol 0 stars but only is the least i could give
Review №4
2022-01-15The competency level is at this place must be at an all time low. Either that, or it’s simply pure laziness. This is supposed to be a ship center correct? But when I laid my package down flat on the belt (as instructed by the employee) I was told I couldn’t ship there. Huh? A simple adjustment would’ve made the package fit perfectly on belt. Instead I was told to go to another site which was PICK UP ONLY!!!!! Then I was sent to another location which wasn’t even a FedEx site.. it was a mom n pop shop! smh. What a shame.
Review №5
2022-02-03• Update: Today I already had in mind that I would have to travel all the way to the Bronx to pick up a package, which was a gift to a friend. But that wasn’t the case. I was surprised when I heard the FedEx worker knocking on my door (literally was in shock) What a relief. I have to give credit when credit is due! So thank you!• Old Review:Once again, the delivery driver lied!!! “Attempted to deliver package” is bogus! I’m home waiting on packages from UPS & USPS, it’s funny how they were able to deliver my packages, but FedEx states no one was home. At this point, it’s hilarious. The level of incompetence is hilarious! This FedEx Station is a joke! They can’t even hire reliable people to get the job done. Anyway, I drive over there to pick up my package (cause I don’t trust them) the lady at the front was helpful and received my package from the back. When she gave me my package, it was tampered with. She says “the shipper sometimes doesn’t tape it correctly” You can tell whoever had my package (FedEx employee) tampered with it. It’s all too common, it’s a pattern. This is why I went to pick up my own package, you can’t trust these workers. Glad I did! It be your OWN people! I’m surprised this station hasn’t been closed down by now.
Review №6
2022-06-28They blatantly steal packages from buildings package rooms and when you call to make a complaint, they say there is nothing they can do about it. Terrible customer service
Review №7
2022-03-10If you dont have your shipment printed and attached to your package, do not come here. I came with my shipment qr code only to be turned away. I showed the rep my qr code as instruced from my fedex email. He couldnt find it. I showed him my tracking number and recepits. Still no help and was asked to leave. Did not offer any assistance and was quick to dismiss me.
Review №8
2021-12-10Wow I was impressed ! The lady that took Carr of me today was very pleasant and nice and it was very fast service!! Thank you 😊
Review №9
2022-04-01In my 5 years living in New York, Ive NEVER had a successful delivery with FedEx, let alone a proper attempt. You should be reimbursing me for my time and travel to your distribution center.
Review №10
2022-01-05Paid for delivery the never rang my bell im at home . I spent 30 dollars called the company they wanted to deliver on the 8 of Jan. I said no i put it up to far to pick up Bronx. This is not good service this is the second time this happen .no more i would not try again to use your sevice. ImVery disappointed .