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Phone: +1 716-335-9433
Site: https://local.firestonecompletea...
Opening hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–6PM
  • Sunday:9AM–5PM
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Total reviews rating 4.1

156 Reviews for Firestone Complete Auto Care 2023:

Review №1

2021-12-08

Took my truck in for an alignment and the technician took the easy way out and only adjusted the toe as the camber was out of spec and untouched. I was given the poor excuse that the reservoir on my shock was blocking the bolts that adjust camber. I walked out to my truck after and took these pictures. Didnt even have to jack up my truck or turn the wheel. It can be clearly seen that there is plenty of access to these bolts on either side and the reservoir is no where near them. This is a poor excuse. The technician was just lazy and wanted to get paid for a full alignment job while only doing toe. I am an ASE certified master technician and know exactly how a proper alignment is done. What is the point of paying extra for a lifetime alignment at a shop where the technicians are not qualified to do a proper alignment.

Review №2

2022-07-11

I have used Firestone in many different states and this has to be the worst for customer service. Called asking for an appointment this weekend; placed on hold for 35 minutes (please just tell a person to call back if you are that busy) and then hung up the phone on me!! Then I put in for a appointment online, received and email that This Firestone tried to contact me HMMM NOPE no they didnt! But seems they cant ever schedule anyone. I had tried to called a couple times as well and never picked up. Definitely will not be using this Firestone anytime soon as it seems they need training on how to care for customers!!

Review №3

2022-04-21

Got tires put on that I already had ready to go and a alignment. They never synced the tire pressure sensor. Also, they never tighten the right lower control arm rear adjuster bolt and it came out. Very disappointed

Review №4

2022-04-02

Had an appointment to do an alignment and refused last minute because I told him I was old mechanic and actually wanted him to do a true alignment and not rip me off. Doing real work scared him and he broke our appointment. So now the Firestone up the street is gonna help me

Review №5

2020-09-02

Anthony and his team will take great care of you! He literally just saved me over $100 and I couldn’t be happier. I highly recommend and will be coming back for all my future car needs!

Review №6

2022-01-12

I been taking my BMW at the McKinley mall location for years and somehow depending on WHO answers the phone, they will fix my issue. Now, I get it that there are some issues related to the software that cant fix by these mechanic chain shops. I get that. But depending on WHO answers the phone to honor my issue THEY WILL FIX ANY OTHER ISSUE. I needed my heater fixed due to it blowing out cold air. So the manager by the name of MARK always has an extremely serious issue anytime BMW is brought up. It can be as simple as a windshield wiper replacement and he will reject to fix it. Unreal. And Its ONLY MARK. Other workers there have fixed my issues on my BMW. So I called and luckily someone else (John) answered the phone and I explained the issue and luckily he told me he specializes working on BMWs. He scheduled my appointment to look at it. An urgent matter came up and I had to reschedule. I called and MARK answered and of course he wouldnt reschedule my appointment and I explained to him that John said he would work on it and Mark wouldnt budge. I explained to Mark that Ive had my BMW worked on by John and others with my wear and tear issues i.e. brakes pads, rotors, tires, fuel pumps, oil change, etc. and he got loud and rude and and hung up in my face. The other workers are fine especially Damion and will always give the benefit of the doubt to at LEAST look at it and will end up fixing it 99.9% of the time so long as it isnt a software issue. MARK will hurt their business so long as he continues these extreme measures of biases. And heres the kicker....wait for it....THE OTHER FIRESTONE FIXED IT!! You cant make this sh!t up!!

Review №7

2022-06-27

Says open till 7:00. I was there at 6:30 and the guy pointed at the sign. Apparently he can’t tell time. So, no longer interested in them fixing my vehicle. (I just needed a flat repair, takes at most 15 minutes)

Review №8

2022-02-19

Came here to get an alignment, dude didn’t listen at all, didn’t do anything I asked, did the complete opposite side he was asked to do. If you can’t do what I payed you to do you shouldn’t be a mechanic. It’s not your vehicle you don’t get to pick and choose what you do to my vehicle when I come in. I would never come back to a Firestone, especially this location and I will definitely tell other people to stay away from this scam of a shop.

Review №9

2021-10-02

They charge you to plug tires that are under warranty.When the tire blows at 40,000 miles but has a 60,000 mile warranty the same tires cost twice as much as they did when you first bought them, even at the prorated rate under the supposed warranty.They sell you a lifetime brake package for $1000 and then less than a year later tell you its going to be $700+ for new rotors when you come back to have your brakes serviced under that warranty.It takes an entire business day to put on 2 new tires and do an oil change.I would not recommend this place to my worst enemy. If you choose to use them do your research, so youre educated enough to not be taken advantage of, call other places for pricing. Every other shop in the area is guaranteed to beat their prices.

Review №10

2021-06-21

Brought my car in on a Saturday because it was making some funky noises… got it looked at same day and Damion made sure to show me exactly what was going on with my car. He got me info on what I needed done and I got my car back in excellent working condition two days later (felt like I was driving a new car!). Great experience and service, will definitely be making return trips when my car needs servicing in the future

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