In-store shopping
Yes
Firestone Complete Auto Care in Clifton Park
Categories
Location on the map
Clifton Park, Saratoga County, New York, US
Service options
Delivery
No
Health and safety
Staff wear masks
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 518-631-3454
Site: https://local.firestonecompletea...
Site: https://local.firestonecompletea...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–6PM
- Sunday:9AM–5PM
Firestone Complete Auto Care in other cities:
Comments (117)
Terrible service. They are just after your money. On a newer vehicle I needed an inspection and they told me it would fail because the tires had no tread left, and I would also new breaks, esp for breaks they told me they were in pretty bad shape and technically I didnt have breaks at that moment, also charged me for failed inspection. I took my car to the dealer the next day and it passed. Breaks were fine, tires were fine too. I can totally see lots of tread left on it. Seriously Firestone!!
Been coming here with my cars for the past 3 years or so. Really nice guys. However, recent experiences have forced me to never come back. Take a seat, this ones a doozey. I brought my car in for an inspection about a year back, they said front brakes needed to be done. Great! thanks for catching it, do the work. Fast forward 8 months, experiencing some rubbing in the rear wheels so I bring the wagon back into them to look at it and fix the rear brakes. They dont find anything wrong with the rear brakes (which mind you are rubbing VERY LOUDLY), but dontcha know the front brakes needed to be redone... again. I tell them that they just did the job they are telling me I need to get done, less than a year ago. Well, they warrantee out the brake pads at least ($30) but the rest of the $1,000 bill they cant do anything about. I let them do the work, after lots of inner turmoil. I then have to bring the car into a different repair shop to deal with the rubbing sound in the back brakes that they didnt fix, and had them check the SECOND front brake job... which was done incorrectly (again) and was corrected by that shop. So I am now about $1,800 into correcting the botched brake job they did a year ago. Thanks but no thanks, stay away from my car. Well be fine without you :)
I have been a customer here for over 20 years. Recently purchased 4 tires and an alignment. I paid and asked for the alignment printout that shows the before and after adjustment values. Long story short is the vehicle was never aligned. Had I not asked for the printout, I would be another unsuspecting customer driving around on 4 new tires and a vehicle out of alignment. After several subsequent visits to address the paid for but never completed work, I was refunded for the alignment and had the work completed elsewhere. I am exceedingly disappointed with the level of dishonesty, unprofessional behavior by the store manager and the unethical business practices. I attempted to keep my unhappiness private and just discuss with the corporate area manger but after 2 requests for a conversation and their failure to reach out, it appears that they could care less. Unfortunately, I will never trust them again to perform any work. In uncertain economic times like we find ourselves, you would expect businesses to go above and beyond to maintain relationships with customers. It appears not in some cases.Update - They clearly do not value customer service as Bryan would lead you to believe. No one from Firestone/Bridgestone has ever reached out and I spent considerable time trying to let the owners know the kind of underhanded business practices that are going on here. I did notify the NYS Attorney General, not because I want anything from Firestone but because I feel like someone should be alerted to the fraud that is happening. The Bridgestone Corporate Office was forced to respond. They completely twisted the truth and essentially said I had been informed that my vehicle could not be aligned and was refunded. Total fabrication. I was refunded only after I called them out on lying about aligning the vehicle in the first place. Ive spent thousands of dollars here over the years and this is the thanks I get.
Great place for a quick car inspection, tire repair or oil change. Ive been going there for years. Recently they insist on reviewing your car, and present you with options for other services. I go to my regular dealer for regular maintenance and even when I say..just the oil change (dont inspect the car) they present me with other options. Ive always liked their service and will continue to go, but I dont like them presenting me with other possible repairs. Why waste time on services I dont want and will not pay for?
Easy to set up an appointment online. Great and speedy service.
Always a great experience there you guys are take care of me very well thank you am I family
After buying 16 new tires this year Firestone was our go to for any vehicle maintenance or repairs that we needed for our business. we Brought our new work truck there to get new tires not only did they not fit but the employees scratched our wheels currently have a claim in with their insurance department got the truck back center cap fell off while driving and no valve stem caps were on our truck. Josh the manager admitted to scratching the wheels and gave us a claim phone number to call to have them fixed/replaced. Talk to vehicle to 2 other locations and they also verified the damage and gave me written estimates on how much it would cost to replace the wheels and center cap. Sent all them to Josh. To date still have not received compensation for our scratched wheels on a $70000 truck weve called up numerous times and Josh refuses to take our call or tells us theres nothing he can do be ware of taking your vehicle up there because they do not care when they damage it. We are currently having a lawyer look into this matter and the Better Business Bureau as Well as the Attorney General of New York State because we are not the only ones they have done damage to and not compensated. We do understand that accidents happen but they need to be corrected and Firestone will not correct your issues if you have one regardless of how good a customer you have been to them very disappointed And please notice other people reading these reviews that the owner does not respond to most of these reviews so they honestly do not care about having good customer service
It was Friday, on a holiday weekend and we went in for 6 tires. There were 5 people in the shop, hanging out. The poor guy doing our truck did all of the tires by himself while the others hung out, then left. It was about 2 hours, sitting in the waiting room and couldnt even use the rest room because it was so disgusting.
They treated me with respect.And they checked on how I was doing, asking if I needed anything.They in my opinion went out of their way to make sure that I got any and all the discounts available to me.I would highly recommend them.
Very friendly staff, great service. I was in-and-out within the hour they promised without an appointment. Prices were below their competitors as well.
Only positive about this place was that they had the tires in stock. They really worked hard on the up sell. Pushing hard for alignment when the old tires showed no sign that the car needed an alignment. Salesman kept asking several times if I wanted an alignment even though I said no.Then picked up my vehicle and the raised white letters on the tires still had the blue coating from the factory. I asked if they could remove the blue coating (just requires a brush and soap) and the first salesman said it would take a long time so they dont do it. Then second salesman said that it would only take a few minutes so sure. First guy didnt know what he was talking about. I used to work at a Firestone store and we would never let a vehicle leave the store with the protective blue coating on the letters or whitewalls.Then there was a bad vibration when driving home. Turns out they didnt balance the wheels properly. Had the balance redone at Latham location and vibration was gone. Wouldnt go back to this place if tires were free!!
These people saved us at a really important time. After 5PM on a Friday heading to the Adirondacks, one of our wheel cylinders locked up. We pulled off the Northway and started calling all the garages in the area. They were all “too busy” to even look at our van. When we called Firestone, Cory answered the phone and didn’t hesitate to say, “come right over, we’ll take a look”. When we got there, they took us right in and after politely checking with other customers in the waiting room, allowed us to bring our dog in the waiting room (it was a very hot day). Cory Shadick made us feel at home and after a quick diagnosis, had the part put in and had us back on the road. He could have but did not choose to attempt to sell me extra parts. We were very impressed. In addition, as we sat there, we saw several interactions with other customers with many happy returning customers. Cory found ways to apply coupons to their services to lower their bills, just another example of great customer service. We wished we lived closer so we could be regulars there but we were just passing through a long way from home. What a great place!
This place is close to my work. Every couple of years I forget my bad experience and go back for convenience. They are not overtly corrupt (fix something not needed on purpose), but my experience is that they are incompetent, give a wrong diagnosis and make unnecessary repairs anyway. They over charge (seconded by my insurance adjusters opinion) and their tire quotes cannot be directly compared to others because they leave out balancing and other costs. I was aware of this and I still fell for it. Once they gave me a brake job quote. When I expressed my shock at their excessive price, they offered to do the job for half their original quote. This was a more competitive quote, but I was still able to get it done for less elsewhere. If you have to go here, my advice is to not do any repairs other than the ones you knew you needed before your visit.
I evaluated several brands of Tire and decided on the Firestone Transforce AT2 for my truck. I could have purchased them elsewhere but this shop had the same price as a discounter and I figured they may have more senior techs. The appt. process was easy and I dropped off and picked up my truck at the prescribed times without a hitch. The service advisor did recommend some add-ons which I am usually leery of but I went for it and it wasnt all that much more so hopefully I get the benefit of failure avoidance and longevity. (Coolant flush, Brake flush, road haz. warranty) They were willing to disocunt all these services and I am satisfied. They also noticed the inspection was due (I didnt notice) and took care of it. The tech changed my air filter at no charge, they said they had one and I needed one. This was unexpected but a nice bonus. The truck drove better on the ride home than it had in long time thanks to the new tires and alignment check. I had no issues with this shop.
I was a bit suspicious last year when I asked for fluids to be checked prior to a trip and two days in realized there was no transmission fluid. The leak was too slow for it to have happened so quickly, but figured just one bad visit. Then today was told the car wouldnt pass inspection, but would have to pay for an oil change they did before the inspection. A bit suspicious. Plus, the wipers didnt pass, even though I replaced one a month ago and both worked fine when I tried them on way home. Makes me suspicious about the supposed 1000 dollar plus repair on power steering system supposedly required, though no issues with steering and no evidence of leak on driveway. Definitely not returning.As a follow-up, did not need the expensive repair or wiper blades when I brought it elsewhere.
I have been bringing both of our cars here for about 3 years. Service is quick and I am always satisfied with the work. Would definitely recommend.
Made an appt 2 days ahead of time including telling them i would be waiting. When i walk in im told its at least a 3 hour wait, so much for making an appointment. Then after getting told they will get it done quicker i get told that they dont even have my tires and need to reschedule. Guess who just lost my business.
I had my car towed to this Firestone after I had a flat tire. They informed me that my car was unsafe to drive because of several needed repairs. They listed that I needed all new tires, rotors, calipers and brake pads. These repairs would cost over 1400.00! I declined their services and told them I would take my car to my own mechanic as I was an hours drive away from home. I had to sign a waiver to take my car home. They strongly suggested I have it towed. As we all know how much towing fees can be I decided to drive home. I was due for an inspection so I gave my mechanic the list of needed repairs this Firestone stated. After a thorough inspection, my car passed! Although the staff were very nice, they are not trustworthy! If you do decide to have repairs done here I suggest you get a second opinion! They obviously work on commission or sales!
The team was very helpful and extremely pleasant to work with.
Went in today for 2 leaking tires, hoping a easy leak repair, tires where worse than I thought. Also, got a semi synthetic oil change. Joe, the manager, gave me all the discounts he could, hes a great person. I walked out with 2 new tires, and a oil change for $142. Very great car service shop. Thank you Joe, real first name is Patrick. Thanks
I have been a customer of this place for few years. The treatment has not been nice but I used to go mainly for checking or replacing the tires given that they are close to home and I thought they were technically acceptable. I went there about a month ago to check the reason for the tire pressure lights being on. I was told that my tire pressure sensors are not functioning properly and need replacement which will cost about $450 for generic sensors instead of my original sensors. I postponed the replacement and I went to the dealer to check the sensors.The dealer checked the tires and the sensors and told me all what I need is to add air to my tires because of the cold weather.I am not sure whether the wrong diagnosis is because they are technically incapable or they wanted me to pay money for something I dont need.
Nice individuals, did what they had to do. So far I received 4 new seasonal tires over a 6 week period. Appointment is best if youre in a hurry.
Went to their car wash and paid $16 for the basic wash....the most ever. It didnt include undercarriage either. A fee minutes later I looked it over and found many dirty water spots it dried on. I get a better job at my local touchless wash for $9. Go elsewhere.
Had a tire blow on my trailer were super helpful in me finding a tire helping change it and get me back on the road!
Amazing...on a frigidly cold morning, Corey was able to locate a new Interstate battery for our car which was in short supply. He held it at the store until I was able to come by and purchase it. I installed it in my daughter-in-laws car so that she could travel safely with our three young grandsons in the cold weather. While I cannot vouch for the others, my experience was outstanding. Thank you for your help Corey! Happy New Year!
First ket me preface that i am a long time customer, i travel for work and like the peace of mind that if something happens it can get taken care of. 2nd not all firestone are equal... i happen to live near one that is at the bottom of the list. I made appointment on firestone site for oil change , mount summer tires and free alignment cking got confirmation . For today at 8am. Dropping car night prior at 6pm. Next day at 9:30 no one had called so i call to be told they would get on it right away... at 10:30 i show up at the store to see my car in a bay but no one working on it. I then see one of the service writer go to my car and start getting the lift set up. That is when i go over and tell them not to do anything and get my car out. Asked why not even started no anwer given other than i am just trying to help tech not realy my job... he get car out gets out tells me, here you go , i start to say to him this is not right, he then rushes back inside, never saying a sorry or an apology. I normaly do not write a review unless exceptional or a slap in the face issue. This cliton park firestone has the later issue. Cannot trust what they say ,it is just lip service. Not looking to be of service...
I asked them to plug my tire since it has a nail in it. They said no problem bring it in. I know that the nail wasnt on the side wall. They called me back and said the nail was on the side wall. They tried to get me to buy a new tire. I told them not to take out the nail and ill come and pick it up. They Charged me for a vehicle inspection. It wasnt alot of money but they shouldnt have lied and charge me for something they didnt do. I will not be going back.
I know my way around cars and I can really appreciate a good auto body shop. These guys were very honest and helpful with me. I’ve been going to Firestone for years and the one in Clifton Park, at least right now, surpasses them all.
Great customer service. I went there after another shop did a poor job installing tires and this shop took care of the problem in no time even though I didnt have the work scheduled.
They put the wrong tires on my van! I specified Firehawk tires with my online appointment and that was confirmed in an email. When I went to apply for the rebate for the Firehawk tires I realized they installed fr710. Then they tried to upsell me brakes and shocks. edit 11/29. Regarding the brakes. I was told they were at 2 mm and were wearing more on the inside than the outside. I replaced the brakes myself. They outright lied! The pads were worn evenly and had at least 3/8 inch of material. Good for another year or so. As for the rear shocks. I also replaced those myself. After removing the old shock I checked them. Nothing wrong with either shock. Be weary of these liars in our neighborhood! They tried to upsell over 1k worth of un needed parts and repairs.
Walked in for tires while they were busy. Walked out with tires installed after 1.5 hours. Can’t complain decent price with the promo they were running. Always had good luck with firestone tires
Beware of these guys. Not trustworthy and they are ripoff. We came today to see which tie rod end was bad on the car. They told me it needs inner and outer tie rod ends and wheel alignment. They quoted us at $571 after tax. (Shop labor rate is $110 per hour -they say 3hrs work to work on the car) they couldnt do it because they would have to order the parts first. I went to Johnstown MAVIS and have them to looked at the car for a helleva .. they told us it doesnt need inner tie rod end .. it only needs outer ones and wheel alignment plus front wheel balanced. Quoted us $230 (shop labor rate is $84 an hour - they did everything in an hour and a half) I told them what FIRESTONE was going to charge us for the work .. the manager from MAVIS was shocked to hear how much.
Chris should be directed for failing to properly install lug nuts. I brought my 2013 Malibu in for a routine tire rotation. I thought everything went well, except on my way out I noticed my front passenger tire shaking violently. Luckily I hadnt got on the Northway yet. Turns out two of my lug nuts were missing. When I came back, I found them in the middle of the parking lot. They fell off before I even left! Then after that mess, later in the week I still notice the shaking around 70. This time I brought it over to Valvoline. Turns out Rim wasnt balanced properly. Will never be going back. Now I have to shake away and try to determine where I can do the shake. Its really not that bad when bearings can fall. But when you go backwards with animatic my air compressor just cant give me the power anymore that I need. Now my mellow boo cant go and I have to roll with something upon my head. Stupid marshmallows.
I have brought my Hyundai Santa Fe GLS to Firestone in the past for brake and tire service. A week ago I brought my vehicle in for a NYS Inspection and was told that it failed. I was given an estimate for over $2000 for repairs and was told that the repairs could be done immediately so that my car would pass inspection.Fortunately! and I do mean Fortunately I brought my vehicle to TWO other places, both Hyundai dealerships and advised them that the vehicle had failed inspection elsewhere. Both locations said that the vehicle PASSED but that they would recommend front brakes in the next 3-6 months. I had the second dealership do the job for less than $500.
Overcharged for brake job and said repairs needed to be done to the sway bar linkages. Those repairs were perform less than 5 months before at another shop. Dont believe the good reviews regarding this shop. They are not reasonable though they present themselves as professional. Their true professionalism is in scamming customers into paying for unnecessary repairs.
They did service on my AC, called and told me it makes noise and they told me its gonna cost $100 for looking at it. Also never reset oil change light and tried to charge me for new oil change since light was on. Ripp off , there is plenty honest shops around. You are a joke. Please dont reply to this message because I dont care what you have to say.
Had service done a bit ago, something went wrong with my vehicle after and I wanted Firestone to look and see if it was anything they may have done during service. I got a ton of attitude in response, then told that it couldnt have been them because the ac performance check they performed is basically looking to see if my compressor is hooked up to the belt. Then he told me, My guys get a flat rate, do you really think theyre going to do something for .1 hrs on an AC check? Not going back.
Took minivan in for oil change, inspection, and change out snow tires for regular tires. They did everything except for the oil change. So I ended up at Hoffmans anyway. Second time this has happened. Not going back anymore.
Drove my bf here to pick up his truck and he nearly crashed on the way home bc in their own words they used the wrong part. Either way something broke approximately 10 minutes after leaving there and his truck swerved left through traffic and went off the road. So no I wouldnt recommend these fine folks.
I had my car repaired here a year ago and had all the ignition wring and coils replaced, which I was grossly over charged for (over $800). This place charged me for parts that were never put in my car! Charged me for the highest costing ignition coil and put a low end nickle coil in its place. Now, a year later I am having the same issue I went in for and get to put an all new coil in my car because this place wants to scam people out of money. I am out $200 for an all new coil alone (not including labor) not to mention that I have spent around $1,000 trying to find the issue with my car because no one think to look at a year old coil!!! NEVER take your car here! You will regret it, trust me!!!
These guys are great! Went in without ever being there before and they made me feel like I was a long time customer. Kudos to the Clifton Park Firestone. I will be a long term customer!
Be careful. I dropped my car off to have these guys replace a tire air-valve and perform a coolant flush. They left the hose connecting to my auxiliary coolant reservoir unhooked and exposed to road debris. In addition, they left that one tire pumped up to 47 psi when they gave it back to me.
Fair prices and great service
They always try to find something not allowing state inspection to pass.Never suggest economic option. If you dont research it well, you will end up paying more...Dont trust these guys anymore.Tires are costliest among other options and brands available.Went there for the fist and last time.
Just wow, they were not willing to help me look at something that would have taken minutes
So was expecting the worst, but they gave me a surprise, got tires an inspection done took less time than expected, very friendly guy ,so bad with names but he helped pick out tire that were best for my pockets, so hopefully found my place to take my vehicle for service for now on
I think Firestone Complete Auto Care is a very good place to go when you need repairs done so far that Ive noticed the waiting time is very its not that long and the service is excellent and theyre not just there to make a ton of money on you theyre there to help you
This place is a total circus! Completely unprofessional in every aspect imaginable. Dont believe a word they say, especially when it comes to price. Word to the wise my friends, when dealing with this particular firestone, do your math and if your driving from far away they my not have what they say they have when you get there. So good luck with that?
This place is great. I have all my work done while Im at work for the day. They bring me back to work and call me when its done. Always professional, fast and courteous. I would highly recommend this place to anyone.
I was very pleased with the customer service by Corey and the work done on my vehicle as well ..I will definitely be back and recommend to all as well
I really am confident the car expertise is high quality at a reasonable price. They consistently do their best to ensure customer satisfaction....greatly appreciated!!
Went in for an inspection, found out something was broken.. Still had me out in a couple of hours. Very nice people!
The mechanics do excellent work and are always friendly and responsive. My only complaints are that theyre a bit expensive and that they do like to push their fluid services.
$500 to do spark plugs and wires. Took car in bc on check engine light. Left with check engine light FLASHING. So ya paid the 500 and in a worst position then when I went there.
Customer service was luke warm. TBH: Theyre managers are probably jacka$$es
They always take care of all my car needs. Very honest and helpful.
Firestone is the only place I will trust my car with. Awesome people working there who will walk you through every step of the repair.
Love these guys customer service, prices are fair, good work ethic. Been going here and one other place for years (depending on availability)
Excellent service, they went above and beyond. I love my Truck again, thanks Cory and Firestone staff!
Helpful staff. Friendly service. Checked a tire o the spot with ok ur an appointment.
Great customer service at this location. Always gets my oil changes completed super quick.
Spoke to couple of mechanics. They were so rude. They wouldnt answer any question about their service, or any questions you may have about the problem in your car.
Tried to scam me big time for parts that weren’t bad and labor
Great service In and out for a flat tire 8 mins
Polite, honest and more than helpful and accomodating. They are the absolute best!!
Horrible, horrible, horrible. If they were the Pinocchio from the gieco commercials they wouldnt be able to get out of the store.
I had to have a NY State inspection and I was taken out to be shown that I needed brakes and rotors, and they worked with me
Quick and friendly service for NY State Inspection
Not bad...
Customer service was very courteous and took care of the problem with in a reasonal time frame.
Had an 8 am appt. Just went in at 9:30!!!! Because of Josh being late!!#
Long wait but very happy with the new tires
Got an oil change, took a hour. No complaints
Was stealing a $20 pair of sunglasses and a $4 visor clip worth it? Seriously... why? I noticed before I even pulled out of the parking lot.
Very Friendly atmosphere great helpful polite workers.
Awesome guys
Very friendly, professional service
My go-to shop for car repairs. Corey S. is the man to see.
Excellent customer service and knowledgeable staff.
Thanks guys for all your help, you were great!!
Excellent customer service, everyone was very helpful.
Good, timely service and fair prices
Took too long to get question answered. Only one person working desk and he was running around. I left.
Great place to bring your bike
Very knowledgeable and helpful!
Expensive, overpriced alot alot and pushy salesman.
I was overcharged for my tire install.
Very friendly and knowledgeable technicians
Best tires ever!
Staff is friendly but they are very slow
Prompt and efficient...priced well
They just wanted the checkup money
Nice place very helpful
I have never been there.
Always great service
Excellent customer service!
Poor customer service, rude to customers
Very poor unfrofessional service.
Over charged but negotiable.
No response to customer questions
Great service
Excellent service
Rude and Expensive.
Waste of time
Great service
Used to be better
Quick service.
Total reviews rating 3.5
117 Reviews for Firestone Complete Auto Care 2023:
Review №1
2022-02-25When I tell you the most customer orientated, customer attentive, willing to help manager of any industry I have ever had the pleasure to do business with…🥰 Sean the manager is impressive and very detail orientated and willing to teach you things about your vehicle which is something that after servicing two vehicles with fire stone I had never experienced. He’s not out to take advantage of you he values your business and I would recommend Sean and the fire stone Clifton Park family to anyone and everyone. Somebody please promote this one to corporate or give him a raise for sheer integrity. Yes I’m hyping it up because the service is just that excellent.
Review №2
2022-06-04They replaced the ignition coil and spark plugs and charged me $700 then exactly 12 months and 2 days later when i took it into an actual Chevy dealership to get diagnostics done after a couple months of problems they said i needed a new ignition coil and spark plugs! I said i had just got it done and they said that Firestone didn’t use factory parts etc. I called Firestone and the pip squeak manager was so un professional and rude! Told me too bad basically! Cheney told me they’d fix it with a 2 year warranty for $500! I’ll never go back to Firestone again! Worst service and customer service I’ve ever experienced!
Review №3
2022-04-03We were in town overnight and had a screw puncture our tire unknown to us. When we went out in the morning the tire was flat. Not able to use our spare as they are unsafe for highway travel we called and spoke to Jim. He was very nice and understanding of our problem. He said he would fit us in and get us back on the road. We had the vehicle towed there and just within a couple hours they had a new matching tire installed and we were ready to go back home. Unfortunately it couldn’t be plugged so to its location so close to the sidewall. A lot of people do not understand that all tires just can be plugged. It can be dangerous and the repair sometimes won’t hold. A huge thank you to Jim and his team saving the day for my family.
Review №4
2022-05-21Okay so I just want everybody to know and understand that I dont just give a one-star review actually I dont really give any reviews ever this definitely calls for a zero star review I just cant give it 0 Stars I went to this place about 5 days ago I had my front wheel bearing replaced now lets just get this out of the way wheel bearing is fine but my car went to the shop there were things that werent wrong with it that are now I hit a bump which steering wheel shakes to the left or right which tells me sway bar link now I have a hole in my exhaust pipe it did not have these things before it went back 150% I have a 2011 Honda Accord EXL that is in pretty damn near perfect condition for the year never go back to this place and I personally think things were sabotaged on purpose but thats just me you can believe what you want if you want to take the chance of your car coming out worse than it was when it went in...
Review №5
2017-09-05I got a screw in my tire the night before Labor day. Them being the only place open, I figured Id try them. Calling them was hell, Id hear them answer say Hello and then hang up as Im talking. I call back a 3rd time and get an appointment that day. FineI bring the car in, and he says lets go out and take a look. As Im walking out the door, the man steps on the back of foot and causes me to nearly trip. Im fine so moving on, I barely get my trunk open where there bad tire was and he said Yea its too close to the side wall we can plug that I ask how much a new tire would be and he States $135 to $150. I politely said No thanks and got back in the car and drove home.Toyota pleasantly took my car in at 8am the next day and did a patch and plug for $50 bucks after tax. Rockin, I can do that rather then get a new pair of tires haha. Over all, avoid Firestone, they dont seem to have the professionalism or effort to actually fix the problem, just cut corners and charge you more.
Review №6
2021-08-28The gentleman named Jim is extremely rude and disrespectful. They made me wait all day total of 7 hours only to tell me sorry we cant plug the tire . There was a nail in it . After making me wait he called me and goes we need a new tire for 149.99Mind you I had two places the day before that said they could do it I just chose to do it the following day closer to my house . Anyways qt about 530p he calls me and I decline the new tire and just ask as a courtesy to please put air in it and I would figure it out. He says thats fine. I drive the car out and away, not only did he barely put any air in but he also took the nail out lol which as we all know you should not . Regardless what he didnt know is that I have a camera at the dash , back and sides hahaha. Saw them take it out after. Anyways I get stranded on the road right after. I call and respectfully confront him about it not mentioning the cameras showing him take it out lol, he argues with me saying he did not. So anyways I fix it myself with the Walmart plug a tire. Then I went to Mavis tire and get it all done for 90.00 q tire end up getting brand new tires all around. They lost almost 500.00 of revenue based on their dishonesty and disrespectful behavior. If anyone has a parent, child or anyone they care for , do not go here . They dont understand that there stupidity and lies can cause such damage in the long run. Makes me think of the mechanics that were involved with the limo crash not too long ago. Such bad people doing bad business. Unfortunate. I have a company contract with them which Ill be discussing further with my HR . Its a national account too. All our fleet cars get done there . They wont be happy.
Review №7
2022-03-07Just not happy with what was done dont want to go their but will take my time if I ever go back was happy with my first time but think it may have been to early for some to be there
Review №8
2020-10-01This has been the worst experience ever!!! I was strong armed into paying almost 1000 dollars for tiers. Went for an inspection and was told if I don’t get these tires because that’s all they have in stock They will fail me and remove my inspection sticker although I was going to another store with cheaper Tires less than 1 mile away. I have never been treated like this. I have been driving for years. Know the one and outs before trusting them with your vehicle!!! I would give a zero if I could!!!
Review №9
2020-03-01One of my tires kept losing pressure so I brought it in this morning. Firestone was one of the only places open, and I’m glad they were. I believe the guy’s name was Cody who helped me out. He was friendly and professional. They fixed with my tire with a pemamnent patch, and had me on my way in only an hour. Not bad for showing up on a Sunday morning with no appointment! I would definitely recommend them.
Review №10
2021-03-25Work was great but dont ever get there credit card. Mother paid $100 and only had her bill drop 7 dollars on a $484 bill. Looking over the bill the card company charged her over $90 in interest. Its a shame that the credit card had now cost the company a family with now 8 cars future buisnes.