Delivery
Yes
Fox Chrysler Dodge Jeep Ram in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 315-252-7273
Site: https://www.foxchryslerdodgejeep...
Site: https://www.foxchryslerdodgejeep...
Opening hours
- Monday:8:30AM–8PM
- Tuesday:8:30AM–8PM
- Wednesday:8:30AM–8PM
- Thursday:8:30AM–8PM
- Friday:8:30AM–8PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Comments (170)
Exceptional customer service all the way through! From the salesman (Tim) to the sales manager (Todd) to the finance manger (Jason) Exceptional service!! Highly recommend and will return for future purchases!!
Everyone was friendly and professional. My 2014 Journey was worked on in a timely manner. I waited for it in the waiting room. That area was clean and comfortable.
Quick appointment. Great to do business with. Have leased several cars with FOX Chrysler over the years. Outstanding sales and service.
Mariah did a great job getting my Challenger in and out in a timely manner she also kept me well informed on the progress
While you wait oil change & tire rotation , comfortable chair tv to pass the time but was in & out in less than 45 mins
THEY WILL LIE TO YOU FOR MONEY!!! Would definitely not recommend anyone go there but If you do have a trusted mechanic look over what they want to fix before you agree to them doing work on your vehicle. Was charged 160 just for them to look at the car and try to get me replace things that were new and things that had nothing wrong with them. Total rip off. Then they say they will send you a survey until you tell them they will fail then they dont send anything. Terrible business and management!!
Fox did there job. Dodge Ram on the other hand. I dont think I will buy another Ram. I have 41000 miles on it and have to put almost $3000 into non wearable parts. Fox gets more stars. These stars are for Ram
Ever clean everyone was warm and welcoming and they even allowed one of the customers to bring the dog in with them while they completed the paperwork which was really nice.
This local service department is small but great because they do what is best by you.. 4 stars instead of 5 comes from the fact that it is hamstrung by Jeep/Mopar corporate themselves.
They got me in and my Jeep was ready before the time I asked for it, great customer service!
Great service, nice staff and quick work done right. Will continue to do business with This Chrysler dealership.
Have purchased two vehicles here. Very happy with the salesman and sales manager. Highly recommend if your looking for a no hassle no pressure vehicle purchase.
Bought our brand new Jeep Grand Cherokee Lon a Thursday, left for a road trip with it on Monday, Thursday exactly a week after purchasing this jeep all the lights on the dash were on, the check engine light and the most scary part, the power steering went while we were driving with our newborn! We called the Jeep service number that comes with the Jeep and they were zero help. Called this dealership and basically was told it was our problem now because we signed for it. Called the service department to get it in and they have no concern or rush to get it in ASAP. The brand new jeep was 1 WEEK OLD! What am I suppost to do drive with my new born and hope the power steering doesn’t go again on the highway?! So much for customer service or appreciation or how about decency!!!!
Dropped my car off for an appointment. Didn’t even touch it till 2 weeks after. Service manager Rob was a complete a**hole for no reason. Worst customer service I’ve ever had. I came in to see if it was done. Rob told me no and he doesn’t know anything about my car so he couldn’t tell me what happened cause he didn’t work on it. Then told me I could just take it or leave it about 3 times knowing the work wasn’t done on my car. It was so bad I’m not taking my car there anymore rather drive to Syracuse than deal with them again. Also tried to tell me I need a whole new power steering pump tried to charge me about $1700 for a new one when all I needed was a $30 reservoir to stop the leak. Now makes me wonder what else they charged me for that I didn’t need.
The service staff was very professional and the service was done quickly. Of course I wish their prices were lower but that is anywhere you go these days.😀
Awful service from start to finish car fixed but took 22 days at cost of a rental, will never return
Timely service. Mariah is very pleasant and knowledgeable . Always been a pleasure to deal with.
I wouldn’t buy a stick of gum from this place. Bought a 18 wrangler and 2 weeks after purchasing I noticed abnormal amount of play in the rear wheels. Indicating possible wheel bearing issues. Made a appointment with dealer and was told it was normal lol then tried to charge me to look at it. Had the vehicle 2 weeks maybe. 2000 miles later rear end is now making severe grinding and clunking noise. Take it to a different dealership and guess what’s wrong? Yup, wheel bearings. Huh that’s funny right? Guess both outer and inner pinion bearings went in 2k miles. They never even checked the fluid in the rear end when I brought it in. I know bc I did a paint line on the fill screw. Pretty said I had to take my vehicle to another Chrysler dealer to be diagnosed and fixed.
Mariah and Eric in service are very helpful and professional. Both great at their jobs.
Always have excellent service everytime I stop in there. Couldnt be happier with the staff and especially Justin and Todd
From the first call to the last signature for my new car the team at FOX did not disappoint!
Just dont!! From the time I signed the papers on my new Jeep, it has been one bad experience to another. From the auto body shop to service this facility is extremely unprofessional, fails to listen to their customers concerns and lied. Do yourself a favor and go elsewhere!!
If I could give a negative rating I would! Went to test drive a car, and I decided that I didn’t like it. I went there specifically for that car. I had called ahead and made an appointment with the sales manager. When I arrived the manager set me up with Gage Wright. I drove the car and when I came back and said I didn’t like it Gage was beyond pushy! I am so disgusted by the way I was treated. I don’t like being pressured to make a deal even though I didn’t like the car. I wanted to leave so I told him to make sure he deleted the picture of my license he needed for some reason? He gave me a hard time about it. So I decided I needed to write this review. I don’t know why he felt the need to be so aggressive, maybe because I am a female going in alone and he thought he could push me into something? I am just so disgusted how I was treated! I recommend going to any dealership other than where that guy is!
We just purchased a Ram1500 from these guys and had a great experience. Gage Wright is our salesman. Awesome guy!! Will go to him every time. Happy to see a full tank of gas when we got in to drive away. Great experience!!
Never again purchase a vehicle from them. Service person with an attitude service manager just wants to talk over you not letting you get a word in edgewise . Never again.
After going to 3 dealerships in Syracuse, we came here and were really glad we did. Found a used 3 year old jeep for below market price. Concerns we had about the vehicle were dealt with immediately. The whole process was easy and everyone was friendly- they actually made the car buying experience enjoyable. Jason in the finance department, and the sales manager were very attentive, easy to work with, and brought along a sense of humor and respect. Hard to believe a place like this still exists. Will bring all my future business here for sure, and will urge any friends looking at CDJR to come here
Service refused to honor one year part warranty since part was replaced the first time under vehicle warranty and therefore not paid for. Dodge Cummins = emissions nightmare.
Sales person was kind. Patient. And personable. However when prices didnt work and calculations didnt match, the additional $90.00 per month on a lease payment was explained as its the bank charging you that monthly for not putting money down.. so I have to pay the bank an extra 90 a month as a risk/penalty for not putting money down ? Figures didnt add up at all, so unfortunately sale didnt happen. But wont take the poor sales figures out on a very nice guy!
Very helpful and friendly. Communication was excellent.
This is my 5th Ram from Fox CDJ. I wouldnt keep buying from them if they werent awesome!Ask for my guy Ryan.
In for a routine maintenance. Appointment started on time and work met expectations.
Friendly sales staff just do not appreciate a lack of acknowledgement if a deal falls through after an honest conversation. Made to feel like you wasted their time. Wish that sales person all the best but dont feel respected by manager or finance agent. Will not be back. Not worth drive from Syracuse...
Very professional. Everyone I who helped me find my Jeep was wonderful. I worked with Austin and he was the best! Whenever I have further questions about my car, they are so quick to get back to me. 10/10 highly recommend coming here
So Monday I test drove a truck and in turn put a down payment on it. I gave them my info to finance the rest. No one seemed very ambitious at all. Then I was informed the truck had not gone through the service department yet...why... that should have been done before taking a down payment...in my opinion. It has taken all the way to today to inform me they can not even sell the truck...why I dont know...After supposedly they needed to fix an oil leak. Then have the nerve to say they will try to get a check ready for me. To top off the whole thing on Monday when I gave the dealership my SS number and info to obtain a loan I have yet to receive a phone call about my personal info...but my fiance did and was informed of the monthly payment info. Hello...we are together but really none of his business thats my personal info. At this point its probably for the best. And this is exactly why I am turned off from dealerships and mechanics as they are a lot like politicians. They are not truthful.
Not to happy with this dealership again. Brought a new 2017 Dodge Ram. Went in and looked at the truck and was very happy with the vehicle. Gave all information to get the process started, which went great. Told both my salesperson and the fiance person I would return the next day at 12:15 to finish the paperwork and take delivery of my new truck. Stopped back the next day at 10:30 to make sure we were all set for me to pick it up. I arrived a little early since I was on my lunch hour and wanted to get back to work on time. Meet with a different salesperson because I was told my salesperson was off that day. Did all the paperwork in 15 minutes, and no truck. Then I see my truck drive off the lot and go to be fueled up, so`I thought it was ready. My truck returned and I walked out to get in it to find out nothing had been done to it as of yet. I told the prep person I needed it as soon as possible due to I have to get back to work. He told me it was not noted that it was a 12:15 pickup time. At a little after 2:00 my truck was brought around to me to find that all the did was remove the plastic covering and removed the stickers. The salesperson that delivered the vehicle to me said my salesperson would contact me on Thursday when she returned to work. She left 1 message on my home phone to call her back on Friday. Tried to contact he 4 different times but she was with customers and unable to take my call. Left my cell phone number so she could contact me, but never got another call from her and now its been 10 days and nothing. I did express my concerns with Brian and he is trying to resolve the issues with me. Was supposed to return today to have the truck, but with work I was not able to get it there because I could not be without a vehicle.Will see what happens now.
Awful experience..place is a joke. Will never step foot on that lot again.
I have a total bumper to bumper extended warranty. They lied to me, saying they contacted the warranty agency. Saying they denied coverage. They said the repairs would cost nearly $1000. They just wanted money. A few people in the place were nice though. And they promised me I would have my car back the next day. It has been 4 days, and nothing. (6-14-19)
Never again. They drained my 3 year old battery detailing my car and automatically blamed the “old” battery. 3 years is old? Wouldn’t even consider offering a new battery, a jump and push me off their property was how I felt. I bought my car there, and had a service contract, but will never be back after those attitudes, even after agreeing the detail crew did it, somehow it was still my problem, not theirs. Worst customer service I have ever received.
Outstanding experience with Fox Jeep! I worked with sales rep Frank on a potential Jeep Compass deal - he was knowledgeable about the car and answered all of my questions. He followed up with me and got me all the info I needed whenever I asked for it. I decided to go with another vehicle in the end, but it had nothing to do with the great team there.Would definitely recommend them if youre considering one of the vehicle brands they sell!
Tim Pelc was very patient when we showed up to test drive a vehicle with our three children. He took it all in stride as they touched, opened and clicked everything they could find. We found a truck at a very fair price, that seemed to be in very good condition. I wish that the sales manager had been willing to give us a 30 day warranty on the vehicle; it would have inspired more confidence.Tim did, however, and was an absolute peach to deal with - there were several repairs that our car needed to pass inspection and he was great about relaying updates from the shop about when the parts would arrive and when the work would be finished. Aside from just being friendly, Tim and his team did quick work and communicated very clearly. Car shopping with three kids is no fun, mine started asking the employees in the break room to share their food, but everyone was a good sport about it. We got what we wanted at a good price. My new to me truck is running great and I am glad to have it.
This was the easiest car shopping experience Ive ever had, and have bought or leased at least 15 cars over the years. The staff asked what I was looking for in a vehicle, we took it for a test drive and they asked what lease terms would make me happy, I told them and they made the deal happen. A dealer down the street (different manufacturer) played the dickering game with me and still didnt get down to terms I was happy with after going back to the Sales Manager 4 times. Im very satisfied with the whole experience at Fox and am enjoying my brand new Ram 1500 quad cab with Hemi power.
If you are looking for a new or used vehicle go to Fox dealers in Auburn! We had a great experience their the last two times we have purchased vehicles.They never pressure you and offer a fair price. We went to many dealerships looking for a fair price and we are happy that we went with Fox. This time we worked with a wonderful salesman named Steven. He was very helpful and knowledgeable, he made our purchase and vehicle pickup go very smoothly. He had all of the needed paper work prepared ahead of time, he took the time to sit in the vehicle and run through everything with us, he was just a wonderful person to deal with. So if you are looking for a new Dodge or Jeep go to Fox and ask to work with Steven. You wont be disappointed or pressured!
One star is generous, i can’t rate them 0 stars apparently. Absolutely will never buy another car from FOX after today. After their 4th attempt at fixing the same problem on my 200 Sport AWD, today I was picked up by their shuttle vehicle to go retrieve my supposedly finished car, backing out on to the road the driver backed in to another car. Not only does the service department not seem to be very apologetic that they keep returning my car without fixing the problem but the driver couldn’t even be bothered to ask if me, his passenger/customer was alright.
The staff at Fox went above and beyond for us during our recent purchase of a new Pacifica. Ryan was especially helpful. He made arrangements for a wheelchair lift to be installed in our car. This was certainly beyond our expectations. Although weve only put a few hundred miles on our car, it seems to be well-prepared and has not given us any trouble at all. Were so glad that we bought from Fox. I cant imagine any other dealership matching the superb service from your staff.
We like this dealership and vehicles and we are repeat buyers here. Salesman was very informative both times we went recently and showed us some very good cars. Service was excellent and we definitely recommend this place to others. We did a comprehensive review of other places and options but this is where we returned to for best deal and are very satisfied.
Chris Schneible was absolutely amazing! Quick easy service with a smile! Not pressing at all, he let me take my time on my decision! I will absolutely shop here with him again! Thanks again for the pristine service and experience!!!
If I could rate this place less than one star I would. Going through this dealership was by far the worse decision my wife and I have made in our lives. In May of this year, we bought a 2016 ford focus from them. This is where our list of woes begin. First we noticed that over a thousand miles had been put on it since it had been inspected, even though they told us it had been inspected the day before.Odd, but whatever, not a big deal. Or so we thought. The day we brought it home, it had no highbeams. So we bring it back. Problem with the wiring and instead of rewiring it in the wiring harness, they rewired it and draped the wire across the top of the engine compartment. Shoddy work. The very next day, the check engine light came on. So we take it back to no avail. They tell us it was never on when they had it and to take it to a ford dealer. A couple months later, with the problem persisting and the car stalling out on the highway with my family and I inside multiple times, we contact the ford company and they tell us that there is a recall on the purge valve and there was no way the check engine light hadnt been on when the dealership had it. That this is a common problem with the 2016 ford focus. So Fox had reset the light when they couldnt fix it and not said anything about it. We spoke to the service desk there almost every week for 3 months and received no help, only rudeness and lies. Now for the icing on the cake. When we bought the car, one of the selling points was that it had all new tires. Well today we took it to a tire shop to have a flat fixed. When they removed the tire, it was full of fix a flat (multiple cans the tire guy said) and instead of bead sealer they used silicone. The people there said it was luck it hadnt blown out on the highway and killed us all. Fox is the worst dealership I have ever been to and full of liars and crooks. Through negligence they attempted to kill my wife, kids and I. If you value your safety and that of your family, I would suggest finding someplace else to shop. A junkyard would probably be a better bet for a safer and more reliable car.
John G and the rest of the staff were friendly, helpful, accommodating and efficient! Thanks for making it the easiest vehicle lease ever! Well be back once my wifes lease is up!
Simple in and out. Half the cost to flash my durango than where I bought the vehicle. No upselling or other hassles.
We recently had a Dodge truck starter and module replaced for the sum of $1731.35. It took 6 days to get it done. Parts were $811 and on line they amounted to $186. This seems outrageous at best.Labor was $800. Really???Not happy!!
All staff was pleasant. Super simple buying process. Forbes was GREAT.. Super buy and super service. No pushy sales tactics. My most pleasant car buying experience. Great job by all. Forbes is very professional and great to deal with. :)
The manager was extremly rude and pushy, we decided not to buy a car we were looking at there and he said you are expecting to find a perfect used car which isnt true. The car has been sitting on the lot for over 100 days and had 500 more miles then what it said online so obviously a lot of other people thought the car was not worth the price they were trying to sell it for. Looks like Ill be taking my business elsewhere when we couldve just found another car that they had on the lot.
Service department was awesome! So helpful and friendly! Although Jane Fox when we live in Central New York in the middle of December a dodge dart isnt the ideal car for winter. Especially when I leave my jeep compass in your hands. I have 4wheel drive for a reason. When you have a rental it already makes you more nervous, more money to spend if something goes wrong with it. So any all wheel drive vehicle would be a better choice for your customers who need a rental.
Just purchased a Jeep from Fox. Typically car buying is a nightmare but this time it was pain free. Sales people were pressure free and we came to a fair price. A small concern I had was immediately fixed to my benefit. Would definitely buy from these people again. Tim Pelc was my salesman and could not have done more for me.
I had warranty work done. Now my car has an oil leak, coming from the same area That was worked on. They take no responsibility for it, but will gladly take my money to repair it! No thanks! I will never buy another car from there, or have any work done there again. This was my first and last experience with the service depart.
I took my pickup truck there to get an estimate to get some paint chips taken care of. I was trying to make my truck look good before the estimate. I threw out a bag of trash in their dumpster and all of a sudden some employee gets in my face and threatened to call the cops. Obviously I didn’t get my truck repaired there.Dr. Jude Burke
While Ive been pleased with the used VW Jetta I bought here, I was sorely disappointed with the experience at the dealership. They played the typical car dealership song and dance around my trade in value, which nearly caused me to leave. Beyond that, they did not disclose to me until *after* we had signed all of the purchase agreement that they only had one key fob for the vehicle. They offered to *try* to contact the previous owners of the vehicle to acquire the key, but since then have turned into a black hole. Repeated attempts to communicate have gone unanswered. Ive had to replace the key fob (at a cost of $300) myself. Will probably never do business with this dealership or more broadly the group of Fox dealerships after this experience.
Picked up a used Harley Sporster from Fox Chrysler that they had advertised on EBay. The staff were mpore then friendly and pleasant. I was a bit early and they had no problem letting me in and wait. Had the chance to talk to a few about the area and life in Auburn, what a great bunch of people. Dealt with Tyler the Sales Manager, and he was more then helpful,informative and extremely pleasant. Felt more like picking a vehicle up from family rather then a unknown dealership. I recommend anyone looking for a New or Used vehicle to go on over to Fox Chrysler,Dodge,Ram and give them a try, for a family friendly experience.
Found the sales and service staff very knowledgable and helpful during the buying process. They got me into the vehicle I wanted while keeping payments with in range requested. Good people to do business with.
GO TO SALESMAN FORBES GRIFFIS!! This has been the best car buying experience I have had. Everyone was so nice especially Forbes. I got a better Jeep than I ever thought I would and that is because of Forbes and the sales manager. I would HIGHLY recommend this dealership to anyone looking for a car/jeep.
Bought a 370z in spring of 2018 my friend crashed it 4 months after got it. everything was paid but the added warranty to the car that fox had to pay because gap or insurance doesnt cover it so they didnt pay it for over 8 months and no one told me anything i had to find out when I went to get a new car!! and long story short that killed my over 720 CREDIT SCORE! After I was told everything would be straightened out. So thank you so much.
Went there to look at a used Grand Cherokee and was very disappointed. Most of the used cars and some of the new cars were not clean at all with the Grand Cherokee we looked at having dog hair all over it and food found in it. The outside was also quite dirty like somebody had been driving it for a couple months and never washed it. The salesman was nice but i had much more knowledge on the vehicle than he did and he even said that he was the one who took it in on trade. He also kept stating that the car was pristine when it was far from it. The car had lots of wear on the leather interior with various holes in it which was not at all shown on the internet. There was also rust spots on the vehicle that were definitely not shown on the website because I wouldnt have wasted my time going to look at it. I will never come back and I would not recommend going there for a used car I might go back if I was looking for a new car if they had a very good deal and you would have to look past the dirt.
Friendly, and willing to go beyond to get questions answered. Quick in helping order a new custome order vehicle.
Great, friendly speedy experience with the Service Department
Tim Pelc and the team at Fox Chrysler Jeep made my purchase of a new Cherokee the easiest sale yet. Huge fan of my new vehicle. Every purchase Ive made at Fox Jeep, Honda, and Toyota have been flawless and great buying experiences. Rock solid teams at every locations. Thank you for all the great work!
I am very pleased with my purchase. My salesperson Ryan Schmidt was excellent! Professional, courteous, and knowledgeable. The sales teamwas also terrific and helpful. Thanks for a making this so easy!!
Great experience at Fox Jeep ~ sales and finance departments were outstanding in helping us get the best deal w/ an affordable payment and a brand new 2018 Jeep Cherokee!! We will never visit another dealership!!Mary Ann and Michael DeChick
Love my new 2016 Jeep Cherokee Latitude with the awesome cold weather package! Steven Schneider was my very knowledgeable, no pressure salesman that helped me get into my new vehicle after I hit a deer and totaled my other Jeep. He took time to explain and demonstrate the new features in my new Jeep. Thank you!
If I had the option for less stars, I would give a fat 0!!! I just pulled in with my dodge truck covered under dodge warranty, that started making loud grinding noises on the road this morning and is not safe to drive. I walked in with my wife and daughter, told service what happened and that we are stranded. The response was ok, go ahead and leave it here and we will try to look at it tomorrow or the next day..... nothing else, not even lets take a look or anything, just leave it. Well thanks guys... cold arrogant and just plain rude...
Great customer service - eager to help. They didnt have the color of the exact model Jeep I wanted right on their lot when I wanted it, so they found one Monday, went and picked it up and had it ready for me Tuesday. Thank you Ryan and Todd!
I love my new Wrangler.This is the first time I bought a car over the internet and I was very pleased with the sales staff at Fox. Lisa, Steve and Rick promptly answered my questions and handled all the details via email, even negotiating the price. When I arrived at the dealership, Steven had my new Jeep gassed up and ready to go. He explained the features that I had questions about, setup my Bluetooth and an hour later I was driving my new Wrangler home. Thanks everyone at Fox Jeep in Auburn NY.
Dan in service is a peach to deal with and very helpful
John Garrow was the best car salesman I have ever done business with. He was very accommodating, informative, and not pushy in anyway. Next time I need a vehicle I will be giving him a call.
Everybody was super helpful. We made a deal basically over the phone and drove the vehicle home a few hours later. Great price and great people, we have a new place for all future purchases!
Im happy with the vehicle I purchased, a 2014 Jeep Grand Cherokee. I am happy with the saleswoman, Cheryl, who helped with our purchase. I am NOT happy with the salesman who assited me during my first trip to the dealership. When I asked him, how much to add a tow hitch to the Jeep? He gave me a long winded explination about how complicated of a job it would be, it would require removing the entire rear suspension! I went home a did a simple google search, turns out the jeep is prewired for the hitch and it is held on by 4 bolts. Once I actually purchased the Jeep with Cheryl, they took the Jeep in the back to get detailed. When the deal was done, the jeep had only been washed. Not detailed. Infact when I got home and cleaned the Jeep myself, I found an empty monster can under the seat! Nice vehicle...but not so great of a dealer ship. I would buy a Jeep else where.
Great Customer Service! Forbes Griffis was more than accommodating and went out of his way to help us seal the deal. I love my new Jeep Grand Cherokee!!
I had a great time buying my first brand new car! Timothy Pelc was very helpful in getting me the car I want- The 2013 Dodge Dart! Anyone that needs a car should go here,whether it be used or new youre looking for!
Very great experience with salesman and manager !!
Our family has been doing business with Fox, & specifically Cheryl Canino, for 23 years. We have always been treated with respect & appreciation for our business. We have never gone into Fox CDJ & not come away with a vehicle. They know we do our homework on pricing & never try to bamboozle us. There are other dealers much, much closer to our home but we always drive the 65 miles to buy from Fox. Keep up the great work Mrs. Canino!!
WORST PLACE I have ever dealt with. Do not trust these people. After agreeing to their internet price I was harassed - because I wanted to register the viehicle myself. I was also told they needed to do s title search. Seriously ? I wanted to leave everyone with an open letter but I seem not to be able to publish it. . If dealing with these people watch your back . . And if you are from the dealer reading this I would like how much more BS YOU WILL WRITE OR SAY !
The parts people are just rude and appear to have better things to do. So a typical Jane Fox outfit. Edit 7/24/18 after their reply to the review I decided to give them another shot. NOPE, exactly the same! They are just not interested. Although no exactly chipper at least Jeep in Fulton will get you the parts you need without an attitude.
Took advantage of my family. Sold us a vehicle that was in a accident. When I called about the situation the sales manager did not care or want to help figure out why.... Dont trust this company!!!!!
Worst experience - scheduled an appointment through Mia and when I drove out an hour for it, the dealership was closed. Wasted my time and money to get here, just lost a customer. DONT COME HERE
I just bought a new Dodge Ram from Fox and couldnt be happier. Jason and Ryan went above and beyond for me and my family. I will return to Fox for my next purchase and I have and will continue to recommend everyone to go to Fox. Thank you for everything, Ed Hall
Just purchased a 2014 Dodge Durango from Fox Chrysler Dodge Jeep. My salesman John was very professional and knowledgable taking the time to answer all of my questions. The vehicle buying experience was pressure free. This is my fifth new vehicle purchase from Fox CDJ and Im sure there will be a sixth down the road.
Excellent service and sales experience.
No pressure process. I found several vehicles I was interested in, test drove all of them over the course of a couple of weeks. I received the deal that I needed and pulled the trigger.
Why do I keep going back?? Sub par service. Requires multiple hoops just to have a recall item fixed....
Absolutely love my Renegade sport!We cant thank Brandon Martin enough for the stress free purchase of this vehicle.We would also like to thank Brian for his expertise in the financing.Fox,you rock!!😊
If your buying a jeep this is the place! Todd Carner is an awesome General Sales Manager. Todd has transformed this dealership into a buyers haven. Dont go anywhere else, go see Todd...
The Fox Jeep team is an amazing team! Justin & Rick were all in to help me get into my new Compass. Everyone is professional and courteous. Thanks to all!
Great experience purchasing a new vehicle. Salesman John Garrow was very courteous, knowledgeable, and a pleasure to work with.
5 +⭐ for sure! Everyone we dealt with was very professional and easy to work with! Thank you Joe Malchak for helping us pick the perfect vehicle again!!!
It wasnt me personally it was my daughter she went in to buy a vehicle picked one out took time from her busy schedule shes a nurse in aburn they made a deal and from that point on got the runaround double talk from everyone she talk to was miss informed I dont know who runs this dealership but if they worked for me i would seriously be checking into their qualifications in my line of work if i did that to my customers i would be out of business very poor operation do not buy from this dealer
Very friendly and quick service.
Fast friendly service. Very clean facility. plenty of seats for customers. Plenty of sales people. Not pressured into buying a vehicle. All questions answered quickly.
From the moment I called to the moment I left the service area, I was treated so well and the mechanic and service writer were extremely helpful and knowledgeable. I will definitely be back!
My visit was to the parts department. Cody was very professional and very helpful if I lived in the area I would definitely refer people here all the time. Thank you again Cody for your help
Everyone I spoke with was very friendly, helpful and accommodating. I had a difficult timeline, and the team was able to deliver which made the process a pleasant one. I would recommend the team at Fox. Thank you.
Ordered the wrong part and was given quick and friendly help from the parts guy. He didnt have the right one and ordered me one across town. Happened quick enough I never caught his name. Thanks.
Great friendly funny very personable guys! Weve already told family and friends about the great service we got from The salesman and finance guy. We are sooooo happy!
They owe me a $500 and I am getting a royal run around. Will NEVER do business with them AGAIN!
My computer in my 2016 Dodge Journey was having issues. I called got right in and they took care of me. Wonderful service!
Very helpful. We did not end up getting a vehicle but sales was very nice and not pushy.
Great purchase! Fast quick. The way I like it!
They do not stay behind their word will promise a repair but not fulfill promise , also will tow your car while you wait to hear from Chrysler care about issues , please do not trust this service department
The salesman, Tim, was fantastic!
Bought a 2011 Dodge Grand Caravan back in April less the 3000 miles later the rear brake rotors need to be replaced.the pads were replaced but for some reason the rioters werent even touch smh
A home town dealer thats stood the test of time because theres no sales pressure. Just good vehicles at a good price.
Every time I call staff has no care to help they just want to get off the phone like u bothering them
So far so good!havent signed or picked up the truck but looking good!
EXCELLENT CUSTOMER SERVICE I WAS GOING TO GO WITH ANOTHER DEALER BUT THE SALES REP STEVEN WORKED SO DIGENTLY AND PATIENTLY TAKING ALL MY PHONE CALL AND QUESTIONS WITH SUCH CARE, TO GIVE ME ALL THE DETAIL I WAS LOOKING FOR THAT I DECIDED TO STICK WITH HIM.
Excellent service from Kenny
Great place to do business, they always take good care of me. Service and Sales are the best.
Sales rep was great sales manager should listen to his reps Mark cost the a rep two sales yesterday.
TY so much!!!! I love my Jeep Compass its the best. John W. explained everything I needed to know about it
Just wanted to say thank you to Austin and Todd for all their help with my new car.
Great experience!
Good Parts department. Mopar did send the wrong part though. The replacement came in next day.
Very rude and pushy. Gets easily angered when you wont buy a car for more than its worth.
When they change your oil it wont be full. Mine was just above the add mark, I guess they figure thats good enough.
Wonderful buying experience. ryan respected my time and produced above and beyond expectations.
Thank you Tom S. for making my buying experience nice.It was so nice to meet someone as nice as you.
Very friendly helpful had problems with me EcoDiesel theyve always been helpful and working out the problems
Professional and pleasant
Great service.
Worst experience, very rude, very pushy to buy car. say will deal you want. Guess all lie.
Great experience buying our Jeep Cherokee from Ryan Schmitt.
Always helpful and have given us the best deals .
The Service Department was GREAT, scores a 10 !! The rental Department scores a 10 also !!
Service department is always nice.
They were very nice and did a great job
A great buying experience on a Jeep Grand Cherokee from Brandon Martin.
Very satisfactory. Salesmen Forbes was friendly and informative.
Good experience. I got a good straight forward deal.
Bought my Cherokee there...love it!
I love my 2020 Pacifica.
Great customer service and friendly people
Thank you for all the help Austin and Todd.
They dont know how to deal with customers
Great place. Good people
Great attentive service
Ok To get parts for the Truck
Very friendly and were straightforward
Nice folk
Great deals ask for Brian
Quality service.A pleasant experience.
No hassle service, friendly.
Service department is great !!
Love these guys.
Tim was great!
Good leasing
Great services
Poor service
Good service
Drove by it
Great service.
I dunno, did you check da oil?
I buy a lot of vehicles from several different dealership’s and this is the best experience I’ve ever had starting from the moment I walked into the door and I met Fred Gibson I can’t say enough about this salesman he’s the kindest most knowledgeable nicest salesman I’ve ever come across. Please anybody that reads this make sure you ask for Fred Gibson as soon as you walk in the door it will be a great experience for you
Chodd
Total reviews rating 4.1
170 Reviews for Fox Chrysler Dodge Jeep Ram 2023:
Review №1
2022-07-01Think twice before trading in a vehicle to this place!! NEVER AGAIN!!!! My car was traded in and my son purchased a new 22 JEEP fast forward a month and a half and I’m getting a letter that my vehicle was impounded in Jersey City, my vehicle that was traded in TO THEM and they were too cheap to pay the transfer title fee so they sold my car with an OPEN TITLE to an auction. When I called to speak to the sales manager he basically told me it’s not their problem, they sold it to another company, it’s out of their control. Really????? So now a vehicle that I traded in to YOU was impounded and that becomes MY problem? BAD BUSINESS. I WILL TELL EVERYONE I KNOW my experience and to go to ROMANO!!!
Review №2
2022-07-07Ty and his team were awesome to deal with! Not only did they make this deal happen quickly, they also made sure to get me the best deal available. I have bought and leased several cars and this experience was by far the best one yet! I would encourage everyone to deal with this team and I will certainly be purchasing all my vehicles there from now on. A 10/10 all the way around!! THANK YOU!!!!
Review №3
2022-07-20Very nice service staff, however, I had a couple of issues regarding my visit yesterday. I asked that my vehicle be available sometime in the morning. I had an 8 AM appointment. I feel like they could possibly schedule appointments in a more timely manner. My vehicle was only in for software update for the second time. I’m truly not sure if they are educated on this issue.Also, they noticed that my inspection was due back in March. Mind you, my vehicle was in for an oil change on 4/5. I can’t totally blame them because I didn’t notice it either. As I stated earlier, the staff are very nice. I’m just not sure if things couldn’t be done in a more timely manner. Thanks
Review №4
2022-05-27After my Jeep Grand Cherokee suffered a brake failure I had it towed to Fox Chrysler Jeep. They got my vehicle in the same day. They provided me with detailed estimates and also recommended a service I had been delaying. They kept me informed of the repair progress and completed the repairs on time. The service department is first class. Highly recommend this dealership.
Review №5
2022-07-14I love my car but at the same time. 30 minutes after getting it driving home I noticed a rough spot on the roof of the car.I called right back. The seller told me that the guy who is going to look over my car only comes in once a week thats Wednesday or Tuesday. I pray that all goes well really nice dealership.
Review №6
2022-06-16Although it took several days to help find the right car for me, they get everything ready for you in a timely manner. Friendly service and nice clean cars to look at/test drive got me into my new used Jeep Cherokee and am very pleased with my purchase!
Review №7
2022-06-29Great experience. Had an issue getting in to another dealership for an oil change, tire rotation, and NYS inspection. Called Fox and they got me right in. Only waited an hour for the technician to complete my service. The service manager Rob Capp very friendly and accommodating. I will definitely use Fox for all my service needs in the future.
Review №8
2022-08-05Simple experience with no pressure, received a vehicle at a good price after shopping around. Fred was a great salesman that was in continuous contact with me and made it a simple buying process. I will deal with him again for my next one.
Review №9
2022-06-25Driving across the country hauling a 5th wheel trailer when our check engine light came on on our Ram truck. Tried calling numerous Chrysler Dodge Ram garages along our way so we could get it checked. Non of them were willing to see us or help. Eventually came across Fox Chrysler as it was near where we were camping for the night. When I called they were great. Daniel was willing to wait after hours for us to arrive to run a scan on our truck. He then got us in first thing the next morning so we wouldn’t have a delay in our trip. Amazing customer service by Daniel and Mariah and their technician Mike! Thank you!!
Review №10
2022-06-01They had the truck I wanted, they gave me more than any other dealer on my trade and explained everything from financing to rustproofing. My salesman, Tim, kept every promise and had my truck ready in two days with all my add ons completed.