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Phone: +1 315-370-1122
Opening hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4

199 Reviews for Fox Honda 2023:

Review №1


Fox Honda came highly recommended from a family friend so I drove almost 2 hours there for a test drive and appraisal of my current vehicle for a trade in.My salesperson wasnt rude in any way, but they definitely didnt seem like they enjoyed their job or wanted to be there. Oh well, some people just arent super outgoing. Not the end of the world.I ended up purchasing the car and scheduled pickup for 2 days later. I assumed this was to finish the paperwork and clean/detail it as it was pretty dirty and smelled terribly of cigarette smoke. However, upon arrival the car looked the same as it did 2 days prior and still smelled. I accepted the fact I was just going to have to clean it myself. Oh well.Leaving the car dealership, I was gifted with an empty tank of gas- no literally, empty. So I had to drive right from the lot to the gas station before my nearly 2 hour trek home. Again, not the end of the world. I was trying to stay positive that at least the car was mine now and all the loose strings were tied, right?Nope. I traded in my old car and purchased the new one on the 24th and picked it up on the 26th. It was never finalized until the 31st so my old cars payment was automatically deducted from my bank account. I tried calling the dealership 3 times with no answer. Thankfully my bank was able to correct the issue that was caused by Foxs untimeliness.On top of that I was given 2 key fobs but only 1 of them was working. I even tried replacing the battery with no luck. This is something I wouldve liked to talk to someone about fixing but unfortunately no one has answered when I try to call the dealership.I know I wasnt going to get a luxury car buying experience but all in all Im kinda disappointed with giving my business to Fox Honda and making a large purchase such as a car only to have a mediocre couple of days and work ahead of me to get this car where it should have been when I drove it off the lot.(Photos show the dirt that came off the steering wheel, turn signal, and wiper switch. Just imagine the rest of the car! Also shown is the cabin air filter that was long overdue for a change. I also bombed the car twice in an attempt to remove the cigarette smell)

Review №2


3yrs ago I got a lease from them. It was the easiest car I lease. Today traded my car in for another lease. Since I live 2hrs away everything was done in 3 hrs. The staff helpful and friendly. Steve Hannah was my dealer and did a terrific job. Thank you Fox Honda you have a faithful customer.

Review №3


I drive out to Fox Honda from Rochester and it is totally worth the drive! They are awesome! I work with Matthew W, he is the absolute best. They got me out of my 1 year old Honda civic since my needs changed and I need a Honda Pilot. I recommend anybody to come to fox. They give you the price and they don’t add any extra fee’s (hard to find now with covid inventory). They have been the most reasonable / easiest dealership I have ever worked with. I am on my second car from Matt and I seriously love that I have a dealership I can trust and come here to get all my cars. Thank you Matt and Fox hondaI will continue my business for many years to come.

Review №4


Amazing staff! I wrecked my car and needed a new car quickly. My salesman Vince went above and beyond to make sure I got the right one and store manager Rob made me feel like part of the family! I live 4 hours away but you can bed Ill make the drive again the next time I need a car!

Review №5


My sales associate Alex really tried to get me the best deal. He put up with a lot of going back and forth and even had to listen to a cranky baby. How ever I was lied to about turning in my lease. Yes they do want your older car, but they wont give you as much back as possible. The Sales Manager definitely wasnt willing to budge and was not as kind as the last 2 times I went. This was my 3rd time going to them because I thought it be well worth my trip, I went home with a new car, but definitely not happy with not being treated as great as the last 2 times.

Review №6


The Fox Honda service department always provides outstanding service and customer care. They keep you updated on the progress throughout the process and fully explain any issues which they find and the options available regarding them. In my 25+ years of dealing with Fox Honda I have never been disappointed with the services they provided.

Review №7


I brought in my vehicle to see if I could get on the schedule at some point during the week. The part happened to be in stock and Joanne got me in for service immediately. Joanne was super pleasant and very help...she even discovered my car needed an inspection. I am very pleased with my experience.

Review №8


I brought my car here a handful of times. The customer service I received was amazing until the most recent time I brought my car here. The appointment was for a diagnosis and an oil change. They were unable to fix the problem so the oil change was the only thing “completed”. My husband checked the oil two days after my oil change and the oil was completely black. It appears that my filter was changed but my oil was not. Will never be bringing my car back here again.

Review №9


The salesman made the process painless. He answered my questions and concerns, as did the assistant manager and financial manager. i was treated very well, not pressured and would highly recommend Fox Honda and salesman Steve Hannah to anyone looking at Honda vehicles.

Review №10


Joanne and Tammy in service are very customer service friendly. They always take the time to go over the reason for your visit and explain what to expect from your visit. They are hands on and I always feel they provide what is needed for my car. Thank you Joanne and Tammy