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Phone: +1 315-253-7341
Site: https://www.fox-subaru.com/
Opening hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4.3

172 Reviews for Fox Subaru 2023:

Review №1

2022-05-27

Start to finish the whole process of working with this dealership was great. My partner and I initially started talking to Dean about purchasing a 2022 Subaru and he was very helpful, friendly, and responsive. We got an appointment set up with Scott who showed us the car, took for a test drive, and gave us a lot of great information. He was very friendly, extremely knowledgeable, and listened to what we wanted and needed. He was very helpful with explaining some things to us regarding the financing options as well. We ended up putting a hold on the car that day and finalized the purchase the following day. The car was ready to go and Scott even set up some of the special features that came with and imported our info into maps etc. We were introduced to the service dept as well as the manager - everyone was very friendly and knowledgeable. The whole process was really thorough but very fast.Overall the experience was really a 10/10. I don’t think there is a single complaint from my partner or I. Thank you to the whole team!

Review №2

2022-01-02

Refreshingly pleasant experience. Spoke to several people at this dealership throughout the process of my purchase, and each one was extremely easy to deal with, and most importantly, NO BS!I left all my local Subaru dealers, and drove five hours upstate just to work with the folks at Fox Subaru.Special shout out to Zachary who really went the extra mile and put a personal touch on my buying experience.Loads of shady dealerships out there, but the folks at Fox are a breath of fresh air!

Review №3

2022-06-15

We had a great experience at Fox Toyota. We had Chris S. as our associate. I contacted Chris around noon and by 8pm that same day we drove home our new car. He was quick, very responsive and fast at everything. He did everything over the phone for us while we were working. We went in signed papers and were out the door. I HIGHLY recommend working with Chris. He gave us EVERYTHING we asked for. Excellent customer service.

Review №4

2022-03-03

Thank you Scott for your entire honesty. I am so happy with the car I purchased thanks to your caring attitude. You went above and beyond. I am happy with the acceptable price we negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience and I also gained a new friendship with “you”.Life is good.

Review №5

2022-02-04

Just recently purchased my second Subaru from this company. I couldn’t be any happier to do business with them! Very friendly staff that are always willing to go above and beyond to meet customers needs. They are also military friendly,which is a big plus. I had the privilege to work with Clint and Jim in sales and Dave in finance and they did a wonderful job meeting my expectations and making the purchase of one of my dreams cars happen,forever grateful. Thank you so much Fox Subaru!

Review №6

2022-03-03

We showed up late to the dealership and they still worked a whole deal with us, Very nice and easy to work with. Very clean dealership. Christopher Schneible gave us as much information and walked us through the entire process, from the trade in to the final signature. We enjoyed how easy and how efficient they have their process. I now have the perfect vehicle for my family and all of the people that helped us, THANK YOU SO MUCH!!

Review №7

2022-06-09

The staff in Service is accommodating, friendly efficient and great at communicating what services are being provided and why. I have had the privilege of having Nicole handle my work and concerns. She always has a smile and makes me feel my needs are being met. She deserves accolades and recognition. The other ladies and gentleman are just as capable and productive. I’ve only seen them in conferences with other clients but they too are top notch, from what I observe. Great team!

Review №8

2022-04-26

I have been buying cars from Fox Auto Group now Auburn Auto Group for over 25 years. I have always received excellent customer service from sales and the service departments. Purchasing a car during the chip shortage and COVID makes it a challenge but as always the team has been great to work with. Its worth the time to check them out. Ask for Paul Kelly when you stop in, he will take great care of you.

Review №9

2022-03-18

Overall very pleased with the service and the front end staff. I had made an appointment about a week prior and was sent a text reminder a couple days before. I was sent a text giving me direct access to my customer representative and she did promptly answer my questions. The only ding I have is that I dropped the car off at 730 and said I would like it back by 330. It took until 430. With staffing issues these days, maybe this is to be expected? I was pleased that there was no call about additional work being needed although I expect that it is a good practice to let someone know that a part needs to berepaired or at least should be.

Review №10

2022-04-28

Got the exact Subaru I wanted when no other dealer had what I wanted. Buying process was quick and easy, took about two hours tops and I was on my way. My salesman Chris was great to work with. Would definitely recommend.