Frank & Camilles Piano Superstore in Carle Place
Categories
Location on the map
Carle Place, Nassau County, New York, US
From the business
Service options
Health and safety
Accessibility
Offerings
Payments
Site: https://www.frankandcamilles.com/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:12–5PM
My name is Frank Smith, Dianes husband, and I wanted to share the positive experiences Ive had with Frank& Camilles.I was a Music Educator for over 20 years, and a High School Principal and Superintendent of Schools for the remainder of my career. Needless to say, Ive had to interact with virtually every Music business on Long Island over the years. Frank & Camilles always came out on top for their professionalism, concern for students, and solid business practices.Just recently, I had a Baldwin Hamilton Upright Piano that was part of my family 63 years ago. My mother passed it down to me with the provision young children have the opportunity to play it since she was a kindergarten teacher.. My daughter had recently gifted us with Grandchildren, and after the piano had been at several places being played by children, it was our turn to bestow a gift for our grandchildren to enjoy and have a lasting memory for their enrichment. Needless to say, the piano had not always been continually cared for and was greatly out of tune. It sounded and looked like its best days were behind it.I called Camille, and from there they took care of the resurrection!They arranged for the transportation of the piano from Scranton, Pa. to their restoration facility. Then they thoroughly cleaned the piano inside and out, including all internal action parts. Their expert technician regulated the action, which is really re-spacing all the hammers to strike the strings in the proper spot. They then resurfaced all 88 hammers to reveal new felt. The piano was then pitch-raised to A440, and re-tuned to stabilize the pitch. The entire cabinet was made to look brand new, and all the brass was restored. My brand new Baldwin upright was delivered to Franklin Lakes, NJ to bring joy, music and meaning to my grandchildren along its journey!After reading this, I would hope youd ask yourselfwhy go anywhere else for anything Piano related when the miracle workers are here!!
We love our new Pearl River white piano. Camille and Chris were such a pleasure to work with. They helped us find the perfect piano for our family and home. We couldnt be happier with the experience. We highly recommend this wonderful business to anyone in the market for a new or used piano, they have the best selection!
Our family has been working with Camille for over 20 years, and every interaction has been not only professional but unbelievably pleasant. In the 1990s when my parents bought me a grand piano, they selected one that just wasnt quite right upon delivery and Camille did not hesitate to make it right - we ended up with a much higher quality model in a slightly smaller size that I played, then taught my students on, for the past 24 years. Now it is time for us to downsize and Camille is not only helping us choose a new piano but also giving us tons of options for helping us sell our Baldwin baby grand.
I have 2 children ages 8 and 7 and are both in their 2nd year of piano lessons. My wife and I decided to add an upright piano to make their practice sessions a little more enjoyable and have the sound comparable to their lessons. The 1st phone call I made was to Frank and Camille’s Piano. It’s important to note that I had no idea what to ask for or even where to start in my search. The 1st person I engaged with was Camille. She was pleasant and cheerful and a wealth of knowledge. Without going into detail of our transaction, I think it’s important to note that I was extremely happy with our deal and felt comfortable knowing I needed to look no further than Frank and Camille’s. Furthermore, Camille was very interested in how the delivery went and more importantly wanted to know how the surprise went as far as my children were concerned. From the 1st pleasant “ hello” through the delivery of our beautiful piano, Camille has been an absolute pleasure to talk to! If this review only gets Frank and Camille’s 5 stars, then the process needs to be “tuned”. Camille gets a 6 !!Alfred J. LianaBayonne, NJ
We purchased our second Kawai Designer Upright at the Melville location. First one was for my parents and this one is for our own apartment. My wife is a piano teacher and she was very impressed with the sound and touch of the Kawai model. Camille was very friendly and knowledgeable. Thanks to her we now have two beautiful Kawai, and really love them!
Fabulous experience with Camille at Frank and Camilles. We love our new white Pearl River piano and it fits perfectly in our new home. The sound is perfect when using the player or playing on our own. A great addition to the house and wonderful experience. Highly recommend !
We recently purchased a piano from Frank & Camilles Piano Superstore in Carle Place, that was delivered to our Florida home, our 4th over several years, from Frank & Camilles. We couldnt be happier with the service and professionalism provided by Camille and her staff. Camille spent countless hours with us as she guided us, once again, to make the right selection. The piano arrived expertly tuned and in pristine condition. We thank Camille and her staff, and look forward to many hours of musical enjoyment.
Bought a new piano recently at Frank & Camille. The whole purchase process is very pleasant with the owner Camille and manager Chris. The store is very nicely maintained. Chris is knowledgeable and introduce different programs they offer on new and used upright and grand pianos. He takes the time to answer all my questions on every visit. The piano delivery and tuning service referred by the store are both satisfactorily completed on time. I will definitely recommend this store for my family and friends who love piano and music.
Camille is amazing! She is incredibly knowledgeable about all the pianos in the store and spent a good deal of time with us explaining the differences and answering our questions. We now have a beautiful new Baldwin baby grand that looks and sounds glorious. If you are in the market for a piano, look no further than Frank and Camille’s Piano Superstore. You won’t be disappointed!
Dear Camille,The need to change the battery in my IPhone has changed my life ... absolutely for the best. While leaving the Apply store from the Walt Whitman Mall, my wife and I stopped into Frank & Camilles. I was blown away with the tremendous selection but what caught my eye was the Walnut Baldwin Grand on the showroom floor. I worked with both Camille and Chris who were beyond knowledge and accommodating to both myself and my wife. My wife actually had tears in her eyes while listening to Camille play. Needless to say I have a new Baldwin BP178 decorating my living room. Delivery arrived as arranged and through the recommendation by Camille, I now have a first class Piano tuner who I could not be happier with.If and when in the future I am ever in the need for a new toy, (Piano,) Frank & Camilles will be my only stop. This is my second purchase and both experiences were beyond pleasant. I also want to thank Camille for the fantastic recommendation for my new and first Piano teacher. Im 58 and have never loved playing more so than I do now.Best regards and a million thanks,(See you at my next lesson)David Mauro
We had two 40-year old Yamaha pianos (one Grand & one Upright) that had never been cleaned & needed some exterior repair. Working with Camille in discussing what was needed to restore them was an absolute delight! Now that the work has been done, the pianos look like new! I cant recommend Frank & Camilles highly enough! It is a First-Class Operation!
I had an incredibly seamless and professional experience with Frank & Camilles. From the moment I called Camille she was very helpful, warm and truthful about what it would take to repair my 60+ year old mini piano. She put no pressure on me to do the work and in fact I took a few months to decide. Once I did, the restoration work was top notch. The piano plays like its brand new and it looks beautiful. What was an unusable eyesore has become a beautiful piece of furniture and a finely tuned piano. All thanks to Frank & Camilles.
I purchased a Baldwin baby grand for my wife from Frank and Camilles. I am extremely pleased that I did. Camille is fabulous! The whole staff there made our piano shopping a most pleasurable and educational experience. After purchasing we renovated our home and it took over a year before we could accept delivery. Camille held onto our piano for this period of time with no cost and no change in pricing. Frank and Camilles is a friendly and professional company with competitive prices. No need to look further.
When the time came to shake off more than six decades of activity and restore my spinet piano into a smooth-playing instrument again, I chose Frank and Camille’s.I recognized the name, having had a showroom locally, but didn’t know they also provide a broad range of piano restoration services. I’d contacted them initially for advice and guidance on where to go. Camille explained the options available, and I did check on alternatives. The difference was Frank and Camille’s treated my piano with personal care, while the alternatives I checked might perform a routine job and neglect some necessary repair. I didn’t want to get the piano back and be disappointed by a lingering problem that was chalked up to its old age.Instead, the piano had its youth restored, plays and sounds as if it is only a few years old, not decades. And, Camille treated me with personal care, as well. So, I’m happy to say Frank and Camille’s is the right choice to continue enjoying an instrument that has contributed so much over the years.
What a wonderful experience I had at Frank & Camilles. I purchased a new Baldwin baby grand and its a beautiful instrument. Its wonderful to be able to own a piano that maintains the Baldwin reputation.Camille and her staff are delightful, patient and informative. I would highly recommend them to all.
I am a professional musician and I teach drums, guitar and piano at the Lewis Music Store in Mineola, NY.Upon entering the beautiful Carle Place showroom, chock full of fine pianos, I was met with a caring, seasoned professional staff. Im looking forward to recommending Frank & Camilles, Carle Place.Chris PattiNew York Music Award Recipient
We highly recommend Frank & Camille’s Piano Superstore. With Camille’s guidance my school just purchased two pianos, an institutional Yamaha for our auditorium and an Everett for our chorus room. After playing the pianos in their new homes, we are thrilled. The delivery people were also great, friendly and helpful. Thank you Frank and Camille’s.
I almost never write reviews for places, but am absolutely impressed by the quality of service I received from here. Camille is wonderful to work with, was direct, informative, and they did an amazing job cleaning, fixing, and tuning my almost 50 year old family piano. It is a joy to see the piano back in good shape, and I will use their tuning services going forward. Highly recommended.
I have been a professional pianist for many decades, and I can’t say enough how appreciative I am to Frank & Camille’s. Camille was incredible in helping us select a used Yamaha grand. The selection process, the condition of the piano, the way they regulated it, the delivery process—everything was better than I could have hoped. My highest recommendation!
My husband and I purchased a Kawai Electric Piano from Frank & Camille’s. The customer service at Frank & Camille’s was very knowledgeable, courteous, and truly exceptional. The store itself is set up beautifully with so many selections of pianos for all levels of players (Basic to Professional). This was our 1st piano purchase and Frank and Camille’s really helped us choose what would be the perfect fit for our needs.The piano was delivered to my home quickly and in perfect condition. The sound of the Kawai is truly amazing. The black piano looks sleek and classy.I would definitely use them again and give Frank & Camille’s 5 stars. It you’re in the market for a new piano, I highly recommend you visit their store today.
Fantastic selection!My initial experience was like a kid in a candy store. The selection was very impressive... pianos from $1,000 to $100,000. The sale staff is so experienced and knowledgeable about all the various brands. If you are looking for a piano, I would definitely recommend Frank & Camille’s Piano superstore in Melville.
What a wonderful group of people to do business with! I had the pleasure of working with Chris Patti, who was very patient, knowledgable, and helpful throughout the purchasing process. I explained to him that I needed a good-quality and durable piano for my music school in Westchester County. As a music teacher, it is very important to me that our students are learning on adequate pianos. Being that I live in Westchester County, it wasnt convenient for me to make the drive down to their lovely store. Camille was so kind to record a short clip for me, allowing me to get an idea for the few pianos rich sound. I ended up choosing a Joseph Pramberger designed Young Chang. After the delivery, I was finally able to test out this gem of a piano; it is truly incredible the amount of sound and warmth you can get out of this baby grand. I am thrilled to have received such a piano without seeing it in person first. I couldnt be happier - I can surely trust Frank & Camilles for any future purchases.
Camille is the absolute best! And the sales staff is so helpful and knowledgable, and takes the time to answer all of your questions. They have the most extensive collection of pianos you have ever seen. Anything from a $599 Korg digital piano to a $150,000 German handcrafted concert grand! My husband and I will settle on a top of the line Samick NEO Digital Hybrid, as we live in a Manhattan apartment. The Samick Neo has great tonal quality and the touch is so authentic. It is also sleek in design and fits perfectly in our slender space.
Frank and Camilles Piano, is a great One-Stop shop for pianos of every stripe, they have terrific pianos, but that is just half the story. Their professionalism, matching you to the piano that fits your needs technically and financially, excellent and warm customer service, creative ways to close the deal and great support along the way. Frank and Camilles is the place for beautiful pianos and great customer service.
They claim to be a Kawai dealer but they cannot give me the name of a Kawai technician although i bought the piano from them. The keys are stuck and all the salesman could tell me is that it is difficult to reach Kawai to find a tenician. He never returned my phone call. Beware if they claim to be certified Kawai dealer in their Carle Place location
My lifes dream was to own a piano and buying it from Frank and Camilles made the reality even better! From the initial meeting through the delivery, Camille and Chris were not only a pleasure to deal with but very knowledgable in helping me decide on the right piano. A wonderful experience !!!
I am a classically trained piano teacher/performer in the NYC area and really love the Korg GB1 Air Digital Piano! I am so happy Camille suggested it to me, it has 3 different Grand piano tones based on the world’s top German, Austrian and Japanese Grand pianos with so many options that it really feels like you are playing on 3 different grand pianos!
I performed as soloist on the Young Chang 7 foot grand piano at my St. Johns University annual piano benefit concert, April16, 2018.This is a lovely piano on all accounts: touch sensitivity, tone, projection. The dynamic possibilities were wonderful, with the bass being very deep and the treble bright. It is always a wonderful experience for a pianist when they can concentrate solely on musical expression with a piano that is responsive to their technique. Please visit Frank and Camilles to see and try their fine instruments.
WONDERFUL experience buying an amazing Shigeru Kawai from Frank and Camilles. Camille and Marilyn were so very helpful -- spending a great deal of time with us and assuring we got the piano that was best suited for us. They were more than reasonable regarding cost of the piano and checked up on us to see that everything was going smoothly after the sale. I highly recommend Frank and Camilles and also highly recommend the Shigeru Kawai. In my opinion, it is as good if not better than a Steinway!
Nailed It!! I was nervous to make the switch from my baby grand piano to an digital piano. After speaking with Camille she recommended the Samick digital grand piano SG 120. After 40 years of playing on a Steinway I was spoiled. Life changes and we downsized. But, I learned I didn’t have to down size my love of music. This will take me into my next chapter. I can still host friends and family and make beautiful music. Thank you so much!
I am a professional musician and piano instructor. I recently had a piano recital at Frank & Camilles. My students and I played on the Seiler Grand piano. The sound and touch was amazing. It had a rich clean, dynamic sound. I am particular on the brands of pianos I play, I had never heard of the Seiler Grand, I am very impressed!
As a business owner I appreciate when Im treated like I treat my own clients and thats what Chris did exactly. We never felt pressured but instead educated, so making a decision was that much easier. Chris and Camille made the experience pleasurable and we could not be happier with our new player piano. Thank you both for your guidance as we look forward to years of listening enjoyment.
I shopped at the Melville location for a digital piano for my home. I compared many brands, and was very impressed with the sound and touch of the Kawai model. The staff is very knowledgeable and pointed out all the pianos features. I purchased the Kawai, and really love it!
Camille was so extremely helpful and the showroom was beautiful. She went out of her way to make sure the piano I wanted to try was perfectly in tune and ready to play when I got there. They have a large selection for every price range and every size. Im moving and she helped me figure out a trade in and delivery for my old piano and my new piano and coordinated the move for me. I honestly cant recommend her store enough, if youre buying a piano, this is the only place you should consider!
Total reviews rating 4.8
51 Reviews for Frank & Camilles Piano Superstore 2023:
Review №1
2021-09-23I felt comfortable as soon as I stepped into Camilles showroom. She is patient, upbeat, and so knowledgeable about the instruments she sells. I did a lot of research and played quite a few pianos across Long Island, in search of the one. We were cautious and took our time through the process. Camille and her staff were always welcoming. She matched us up with a gorgeous walnut Baldwin that has the look, sound, and action I was hoping for. There were so many amazing instruments in her store in all different price ranges. We ended up having the silent system installed through her, so its convenient to practice any time. (Something I wish was around when I was a kid, so the whole house didnt have to hear every beautiful oops). Every time we sit to play, Im so grateful we found her- Camille and the piano!
Review №2
2022-03-04I could not recommend Camille more highly for your piano purchase. We never once set foot in the store (Covid). Camille spent hours on the phone with me and then my husband over a period of a few days and evenings to see what we wanted. She didnt care what the price point was. She just wanted us to be happy. She asked for a picture of the room to talk about color and style. She educated us on the different brands and options (ie player piano). She sent many pictures of the various pianos. Initially I guess I didnt really know what I wanted, (used, lower price, etc.) but Camille was so patient and informative. She never tried to up sell us, she just really seemed to be enjoying the process. In the end we got a gorgeous Baldwin and had the player piano installed also. We now have our own piano bar at home! I am playing again and enjoying that, but its amazing to hear live professional piano in the house that is way better than I will ever play. When the piano got here ( I think it was 2 weeks) there were two little scratches. They sent Mike over and I am so shocked at the job he did. You would never ever know it had been scratched. Nowadays it is so hard to get good service. This was above and beyond. Truly the best purchase we ever made! Thank you!!!
Review №3
2022-06-16I really like the store as it has many options that fits on my budget. I looked up almost all stores in nyc, and with my budget, I only had few options usually. Also, as a teacher it was easy to recommend this store as I know that they will have a piano with the budget that parents want to spend. They have variety options of used piano: I already recommended to few of my students although I am not sure when they will go:)Just a little thing that can be better was delivery. Movers were amazing, they set piano in a sec perfect! But I wish it could be more organized before. Especially about the date/time.. and I felt bad that I didnt know that they take a check or cash only. I thought I could use website or something for the payment. Also, the wrong chair came with piano. However, Camille was very kind and apologetic about it although I couldnt hide the feeling that I cannot try complete piano today😅In general, I highly recommend the store, especially if you have a budget set. After looking several stores, They have the best price and even better, no tax. (In ny, it is a lot of saving)
Review №4
2021-05-22I cannot say enough about how happy I am with my recent purchase from Camille at Frank & Camilles. As a music teacher and piano lover since childhood, I was finally ready to level up and get a more quality instrument to keep up with my playing. Camille was beyond helpful, warm, and knowledgeable. Even after I had fallen in love with a specific piano, she continued to show me other options (despite those options meaning a potentially smaller sale). She offered great advice and was patient even after Id chosen my model, but was hemming and hawing over finishes and style. It was very obvious Camille cared most about me finding the piano that was just right for me and my home- NOT about making the biggest sale in the shortest amount of time. When all was said and done, I ended up with this STUNNING Baldwin baby grand and I could not be more pleased with the choice. I am so thankful I chose to go to Frank & Camilles for this major purchase. Because of Camilles care, patience, and attentiveness, I know I ended up with the perfect instrument both for my current needs and to grow with my family over the years.
Review №5
2021-12-08100 Stars! We drove from NJ. Worth twice the distance. Chris directed us to our dream piano at an amazing price, and Camille stands behind every piano. We had an issue with the action after the piano was delivered (Baldwin Series R) and thanks to Camille and Chris, it was taken care of to our satisfaction right away! Really cant think of enough superlatives. If youre not getting your piano here, youre not in the right place! And I own a recording studio, so I think I can say this as an expert!
Review №6
2022-02-24I had my piano restored by these people and it was all not only professional but the service was personal and very uneventful. No DRAMA!! Amazing service and care for my instrument. My piano was picked from my house, the work was done in a timely fashion, delivered back to me and was as good as new. This place gets all stars for me!!! Great service.
Review №7
2022-03-04It’s rare these days to find a business that cares so much about what they do that they will spend as much time with you after the sale as they did before you commit. Frank and Camilles is one of these rare examples. They really care about their customers and the products they sell. Camille - thank you sincerely for the level of service you provide
Review №8
2020-04-23Its hard to put into words an experience that goes so above and beyond great. Camille held my hand every step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. Im looking forward to working with them again next time, when its time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman!*Also: this entire process happened remotely! sight unseen in quarantine*
Review №9
2020-05-20Last Friday I called Frank & Camilles about renting a piano. Due to the pandemic, I was apprehensive about buying a piano sight unseen and worse, unheard... which is why I thought a piano that could be returned at the end of its lease would be best. However, with Camilles help, I purchased a used Yamaha which was financially and musically the best choice for me. The whole process went so smoothly and I took delivery this morning. I would recommend this place to anyone looking to bring a piano into their life.
Review №10
2020-09-15As a pianist, piano teacher for over 20 years, and owner of a Baldwin grand piano, I recently visited Frank & Camilles to shop for a digital piano to add to my studio. Camille & her staff were unbelievably helpful and knowledgeable, and I decided to purchase a Korg digital piano. I absolutely love the Korg! I cant believe how fantastic the touch and the tone is on this digital piano! Thank you to Frank & Camilles for helping me find a perfect addition to my studio!