Frank & Camilles Piano Superstore in Carle Place

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Phone: +1 516-333-2811
Site: https://www.frankandcamilles.com/
Opening hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:12–5PM
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Total reviews rating 4.8

51 Reviews for Frank & Camilles Piano Superstore 2023:

Review №1

2021-09-23

I felt comfortable as soon as I stepped into Camilles showroom. She is patient, upbeat, and so knowledgeable about the instruments she sells. I did a lot of research and played quite a few pianos across Long Island, in search of the one. We were cautious and took our time through the process. Camille and her staff were always welcoming. She matched us up with a gorgeous walnut Baldwin that has the look, sound, and action I was hoping for. There were so many amazing instruments in her store in all different price ranges. We ended up having the silent system installed through her, so its convenient to practice any time. (Something I wish was around when I was a kid, so the whole house didnt have to hear every beautiful oops). Every time we sit to play, Im so grateful we found her- Camille and the piano!

Review №2

2022-03-04

I could not recommend Camille more highly for your piano purchase. We never once set foot in the store (Covid). Camille spent hours on the phone with me and then my husband over a period of a few days and evenings to see what we wanted. She didnt care what the price point was. She just wanted us to be happy. She asked for a picture of the room to talk about color and style. She educated us on the different brands and options (ie player piano). She sent many pictures of the various pianos. Initially I guess I didnt really know what I wanted, (used, lower price, etc.) but Camille was so patient and informative. She never tried to up sell us, she just really seemed to be enjoying the process. In the end we got a gorgeous Baldwin and had the player piano installed also. We now have our own piano bar at home! I am playing again and enjoying that, but its amazing to hear live professional piano in the house that is way better than I will ever play. When the piano got here ( I think it was 2 weeks) there were two little scratches. They sent Mike over and I am so shocked at the job he did. You would never ever know it had been scratched. Nowadays it is so hard to get good service. This was above and beyond. Truly the best purchase we ever made! Thank you!!!

Review №3

2022-06-16

I really like the store as it has many options that fits on my budget. I looked up almost all stores in nyc, and with my budget, I only had few options usually. Also, as a teacher it was easy to recommend this store as I know that they will have a piano with the budget that parents want to spend. They have variety options of used piano: I already recommended to few of my students although I am not sure when they will go:)Just a little thing that can be better was delivery. Movers were amazing, they set piano in a sec perfect! But I wish it could be more organized before. Especially about the date/time.. and I felt bad that I didnt know that they take a check or cash only. I thought I could use website or something for the payment. Also, the wrong chair came with piano. However, Camille was very kind and apologetic about it although I couldnt hide the feeling that I cannot try complete piano today😅In general, I highly recommend the store, especially if you have a budget set. After looking several stores, They have the best price and even better, no tax. (In ny, it is a lot of saving)

Review №4

2021-05-22

I cannot say enough about how happy I am with my recent purchase from Camille at Frank & Camilles. As a music teacher and piano lover since childhood, I was finally ready to level up and get a more quality instrument to keep up with my playing. Camille was beyond helpful, warm, and knowledgeable. Even after I had fallen in love with a specific piano, she continued to show me other options (despite those options meaning a potentially smaller sale). She offered great advice and was patient even after Id chosen my model, but was hemming and hawing over finishes and style. It was very obvious Camille cared most about me finding the piano that was just right for me and my home- NOT about making the biggest sale in the shortest amount of time. When all was said and done, I ended up with this STUNNING Baldwin baby grand and I could not be more pleased with the choice. I am so thankful I chose to go to Frank & Camilles for this major purchase. Because of Camilles care, patience, and attentiveness, I know I ended up with the perfect instrument both for my current needs and to grow with my family over the years.

Review №5

2021-12-08

100 Stars! We drove from NJ. Worth twice the distance. Chris directed us to our dream piano at an amazing price, and Camille stands behind every piano. We had an issue with the action after the piano was delivered (Baldwin Series R) and thanks to Camille and Chris, it was taken care of to our satisfaction right away! Really cant think of enough superlatives. If youre not getting your piano here, youre not in the right place! And I own a recording studio, so I think I can say this as an expert!

Review №6

2022-02-24

I had my piano restored by these people and it was all not only professional but the service was personal and very uneventful. No DRAMA!! Amazing service and care for my instrument. My piano was picked from my house, the work was done in a timely fashion, delivered back to me and was as good as new. This place gets all stars for me!!! Great service.

Review №7

2022-03-04

It’s rare these days to find a business that cares so much about what they do that they will spend as much time with you after the sale as they did before you commit. Frank and Camilles is one of these rare examples. They really care about their customers and the products they sell. Camille - thank you sincerely for the level of service you provide

Review №8

2020-04-23

Its hard to put into words an experience that goes so above and beyond great. Camille held my hand every step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. Im looking forward to working with them again next time, when its time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman!*Also: this entire process happened remotely! sight unseen in quarantine*

Review №9

2020-05-20

Last Friday I called Frank & Camilles about renting a piano. Due to the pandemic, I was apprehensive about buying a piano sight unseen and worse, unheard... which is why I thought a piano that could be returned at the end of its lease would be best. However, with Camilles help, I purchased a used Yamaha which was financially and musically the best choice for me. The whole process went so smoothly and I took delivery this morning. I would recommend this place to anyone looking to bring a piano into their life.

Review №10

2020-09-15

As a pianist, piano teacher for over 20 years, and owner of a Baldwin grand piano, I recently visited Frank & Camilles to shop for a digital piano to add to my studio. Camille & her staff were unbelievably helpful and knowledgeable, and I decided to purchase a Korg digital piano. I absolutely love the Korg! I cant believe how fantastic the touch and the tone is on this digital piano! Thank you to Frank & Camilles for helping me find a perfect addition to my studio!