Identifies as veteran-owned
Yes
Freeport Self Storage in Freeport
Categories
Location on the map
Freeport, Nassau County, New York, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 516-656-7784
Site: https://freeportstorage.com/
Site: https://freeportstorage.com/
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–5PM
Comments (122)
Great Customer Service, we were assisted by Brenda she was very kind, professional and helpful with us picking our storage space and the process. We have had our storage space for a few weeks now. The place is clean, staff there is friendly and professional, if you have any questions they are there to assist you and accommodate your needs to the best of their abilities.
I have been using Freeport Self storage for work for the last 3 years and have never had a bad experience. Cynthia is always smiling and courteous, while being flexible with any matter that comes up. There were times when my credit card declined, and it was brought to my attention in a very positive way; a situation that could cause conflict and stress for a business in many instances. I have recommended to colleagues and family members, and I am willing to put my personal reputation on the line for the professionalism, cleanliness, and overall satisfaction with Freeport Self Storage. Thank you Cynthia!
The facility is amazing. But unfortunately my review is 3-stars because there’s attitude from staff that is completely unnecessary, if you can get their attention through the glass door that they seemingly can’t see you through in the first place 🤷🏾♀️. If things like that don’t bother you, the facility is clean, well-lit, and there’s space so you don’t feel all piled up on the unit next to you.
Girl was very helpful today and offered me the correct size and specials
It’s a very good place for all of us to store all our stuff, and the prices are very reasonable. If you need to get a good storage these is the best place to go. I recommend it.
I have been with Freeport Self Storage for about three years. They have provided me with excellent service with affordable rates. I would like to thank the Staff members Brenda, Cynthia and Roslyn who have helped me throughout the years to manage my affairs within the facility.
I have a unit,over a year,always clean.helpful and pleasant staff
I rented a unit here for almost 1 year. Every time i had a question or needed help, they were always there to assist. Cynthia in the office couldnt have been nicer. The place is clean, safe and secure. I would definitely use again
So far so good Brenda was my rental agent and she was excellent. She explained all of the current offers. The facility is very clean and airy
This place is awesome. Clean. Well-maintained. Brenda is great. She is knowledgeable and friendly. 2 thumbs up !
My storage unit for work was in Garden City for about 10 years. I just moved to Freeport a year ago and wanted something closer to home. I was nervous about moving because I got so used to the other place. Im so happy I finally did it! I moved all my supplies about 3-4 months ago and I have no regrets.Honestly, this place is so much cleaner and nicer than any other places I looked at and even my previous storage facility. Actually, I should say super clean! No spiders so far :)Its also more modern in terms of entry systems. I love the fact that I can pull up and use an app on my phone to open the gate!! I hated punching in my code at the other place to enter and exit the grounds. The people that work at Freeport self-storage are always friendly and helpful. Happy I moved!
My experience with Freeport self storage was excellent. Cynthia, a staff member, is always pleasant and very knowledgeable when I needed information. She undoubtedly has made my experience a pleasure.
Where can I begin. First, I had a pleasant experience. The customer service was awesome and i got an amazing summer deal that I couldnt refuse.. Second, the storage facility is so clean, neat and modern. Third, its well lit and has adequate parking. I can probably go on and on. But I wont. These are just the important things to me.
I am writing to share about the excellent customer service I have received from Freeport Self Storage. Have been more than happy with the service that they have provided with me, but their actions have gone above and beyond the highest standard. The storage prices are reasonable compared to other providers in the market. The storage areas are clean and well maintained; the best I have experienced! This type of professionalism and commitment to the highest level of customer satisfaction has to be acknowledged. Having had such a pleasant experience with Freeport Self Storage, it is my pleasure to do business with them in the future and I highly recommend them to anyone looking for storage.BS Murray
David and staff went above and beyond in helping me pick the right size unit at a great cost under extremely short notice. Moving is never easy and the fantastic staff at Freeport Storage made what could have been an extremely stressful situation, an absolute breeze.The facilities are spotless and pristine. I was impressed by the climate control technology of the building, as well as the friendly staff that showed us to our unit. With large doors, elevator wide hallways, and tons of carts available for use, the unloading process was seamless. David even took the time to provide us with some local restaurant recommendations as we were famished after our move!Given the global pandemic, the professionalism and amazing service that Freeport Storage offers makes for one less thing to worry about. I know my goods are safe and well taken care of and needless to say, I will be using Freeport Storage for all of my storage needs moving forward!
Its True! From the employees to the owners everyone is courteous and very helpful ! Nothing like renting a box truck from your own storage rental company! Family Owned and extremely attentive to your needs. Having been a resident and business owner in Freeport for close to 40 years I would recommend David and his crew hands down! Their newest facility is very modern and easy to access and well thought out.... Unlike others in town they dont flood in storms. I have friends that used a company south of merrick road that not only flooded but were not even notified for weeks. Almost all their tenants lost everything they had!
The facility, units, even the bathrooms are immaculately clean. Staff: David, Brenda, Cynthia are fantastic. They are helpful, accommodating and most of all genuinely nice people.
We normally dont write too many reviews unless we are really taken back by exceptional service and attitude. Today so many companies feel that it is acceptable to allow rude or unenthusiastic employees to remain in their employ. Freeport Self Storage is all ways our go to when we need extra space and we are never disappointed. They really appreciate your business and it shows. Keep up the great service guys! This place is a no brainer!
This is a awesome storage facility. I will recommend them to others that are in search of a high quality place for their personal keep sakes. They are also very prideful with cleanliness. 👍👍
Freeport storage is a professionally run company with friendly and courteous staff.A very clean and well managed storage company, and above all excellent associates to help with your storage needs. I would use them again.
Freeport Self Storage is a breath of fresh air, a family-owned small business in a sea of large corporate companies as its competitors. The owners and staff are wonderful, welcoming, helpful, and strive to provide the best storage solution around. They just finished construction of a new facility, keep all of their facilities in great shape, and also offer a moving truck. Their facilities are safe, secure and out of the flood zone in Freeport. Ive used them for two different units during a period of a year and a half from 2017 to 2018. I would not hesitate to work with them again and highly, highly recommend them to anyone requiring storage!
I had a unit here for 3 years and 3 months, and it was a pleasure working with Freeport Self Storage every second of the way. They are very professional and helpful and made the experience so easy for me. I would recommend for sure.
Brenda was so friendly and took us around the facility to find what size storage container works best for us. And when we choose the right size, the paperwork was so fast and easy.It was a real nice experience
I made a very good decision to use Freeport Self Storage when I moved. Cynthia Mitchell is awesome. She was so helpful and very knowledgeable about every question I had. She made sure I got exactly what I needed. I would definitely recommend Freeport Self Storage to everyone I know that needs to store items.
Everything was done very professionally. Ms. Cynthia was great. The storage unit was very clean. Easy access.
This company is the real deal! Family owned and operated, they actually care about you and your stuff and work hard to improve every aspect of the experience on a weekly basis. Every other storage place I’ve used has been very corporate and impersonal. Freeport self storage is the total opposite. They have great employees who care about their business. If you live anywhere near here, and need a storage unit this is the place to go.
Mr David & his excellent employees, from secretary s to his maintenance employee are the best here at Freeport storage. A complaint is observed, right away. I am speaking from experience, ok.They are very generous ,in respect,an ready to assist in the proper way possible. I take the employees as friendly an respecting the member services at Freeport storage. To me they are #1stotage in freeport. I thank you all keep the good work up.God bless all of you an the family. An the family who made this storage possible. Mary Allen
9.8.21: An update to our previous review: Due to Covid, our business has changed dramatically over the last two years. We dont require as much storage space now because we direct drop ship a lot of products. Three months ago I asked about getting a smaller unit, but in the same building we are currently in and on the first floor. Nothing was available. However, David, the Facilities Manager, contacted me last week and said something he thought would fit our needs because available. Not many businesses would notify a customer something less expensive was now available. Most want to sell you as much as they can, for as much as they can! We appreciate David remembering our request and taking the time to contact us. He was also very helpful in physically moving some of our stuff I couldnt do by myself. We kept our old unit in pretty good shape and I did some cleanup myself so we paid no cleaning/move out fee. Most places would probably charge something! Paul, David, Cynthia, Brenda, Rosalyn and Allan make a great team! So as always, I greatly recommend Freeport Self Storage for your personal storage needs AND your commercial storage needs. In fact, the row we are in now is mostly other small businesses, which is great! So if you dont need a warehouse but want to move your growing biz out of your kitchen/garage, check this place out!My father started using Freeport Self Storage at least twenty years ago as a warehouse for his food service supply and hardware distribution business. I started working with him about a dozen years ago.My Dad said he chose this place because it was the only self storage facility that would accept packages for you via UPS, USPS, FEDEX, or common carrier such as A. Duie Pyle.If youre just storing furniture or other household items, this is not a big deal. However, if youre running a business and trying to keep your overhead/rent low, this is critical! And based on the number of pharmaceutical reps and other small business owners I see coming and going, we are not the only ones utilizing this great facility as our base of operations.We have always found the staff here to be extremely courteous and helpful. Its a family owned and operated business, which is very unusual in the self storage industry these days. Most are owned by large Real Estate Investment Trusts; in another words, faceless conglomerates with a corporate office in a low-tax state. Not the case here. Paul, the owner, is here most days, and his son David is here at least five days a week. We know if there are any problems, Paul and David will make sure its taken care of either by them personally or their top-notch staff who are in whenever the facility is open for business.Freeport Self Storage recently completed a major expansion and we have moved our business into their new building. Its well-lighted, clean, and climate controlled with a nice new bathroom. And we were able to consolidate our two smaller units into a larger one, which will even save us money.They have also upgraded their drainage system to prevent any future flooding, a major necessity in this day and age.If youre looking for warehouse space for your business, or have simply outgrown your apartment or house and need some extra room, I highly recommend Freeport Self Storage.
Ive had a storage unit with Freeport Self Storage for about 10 years. In my experience the rates have always been competitive. A few years ago I had 2 or so late payments and the owner Paul personally called me. After a conversation and understanding he worked with me to change units to something more affordable. I am finally moving into a home and dont need storage anymore, but I would recommend Freeport Self Storage to anyone who needs a clean safe place for their personal belongings.
Brenda and Cynthia are terrific. Both are a great asset to this business. Very helpful and friendly
Facility was an absolute pleasure! Also the place was immaculate and the staff were very friendly. The prices are also very reasonable.
The nicest facility on Long Island! The staff is very friendly and the rates are affordable. It is a family run operation so I feel good about supporting a small business, instead of the big companies that could care less about your stuff.
Cynthia at Freeport storage is amazing!I would recommend this storage place to anyone!The renovations made it so much nicer and easier to get to the exit and entrances!!👍🏽👍🏽👍🏽
First time using Freeport storage and the customer service was AMAZING, beyond anything I have ever experienced from a storage facility before, the manager had the upmost hospitality from beginning to end even when she ended up having to stay late due to my own bad timing, 5 stars all around for everything!
Do not rent from Freeport Storage. Yesterday July 15th I had a Issue with the elevator lift that carry items to my storage unit. I walked to the office and explained I am having an issue with the elevator. The rep responded Im sure its something you did and seemed put off that I asked for help. She was not too happy having to walk to elevator and correct the issue. She instructed me that the 2nd door on elevator was not locked and stormed off leaving me to deal with the issue.Thats some bad service. Freeport Storage I am paying you, not you paying me for my service. I will be canceling my contract in August being that I am going away.
Freeport Self Storage has a great units that are clean! The staff is friendly and accommodating to your storage needs. If you need easy access to a storage unit choose Freeport Self Storage!
Very nice place and exceptional customer service. They made me feel comfortable, explained everything and were very honest with the sizing and price.
I rented a moving truck and it couldn’t have been more seamless of a process. Staff was super helpful and the truck was surprisingly big, only needed one trip. Convenient location, nice people, and brand new facility, can’t ask for much more.
Everything went very smoothly and professionally. Cynthia explained everything explicitly and slowly so I can understand everything! Highly recommend this self storage facility !
If I could zero stars I would, absolutely worst experience ever. The facility is roach and rat infested.Please call exterminator. I see these reviews, and I’m pretty sure they are fake.
Our family has used Freeport Storage for many years. We are very pleased with the services . Especially our interaction with Cynthia.
Brenda & Cynthia were amazingggggg. Great customer service and made moving in a delightful and easy experience.
Nice clean building, only thing I would change is the hours. I need access to some of my things at different times and after 7pm is the latest on the weekdays and 5pm on sundays are the latest you can go in
I have used Freeport Self Storage for several years now and I am fully satisfied with there service. I am so pleased with there customer service as well. Thank you FSS.
The staff is very friendly. The facility is clean and well maintained. The only complaint I gave is there isnt late access.
My father and myself both have a storage unit here. The people are friendly and the facility is very secure. Great pricing, as well.
Brenda was very professional and courteous, she knew what she was doing. I highly recommend using Freeport Self Storage.
Clean modern facilityProfessional staff is always ready to help with any requests.Competitive rates.Why go anywhere else?
Walked in and spoke with Brenda. She was an absolute pleasure. She answered all my questions and responded to any of my concerns. BERY informative
Very professional spot. Exceptionally clean and well lit. All details thought through perfectly. A pleasure!
Great storage, might be a little more $ than average but its very clean and easy access.
The staff at Freeport storage is kind and friendly ......professional as well as very helpful ,and I highly recommend you do service with them thank you once aga I for your service
Ms Cynthia was very courteous and helpful in showing me the facility and getting my business.
Working with Freeport Self Storage has been an absolute pleasure. They are a great company and would highly recommend them! Thank You!
The lady works there is super kind and good place
Very friend staff. Plenty of room and its never congested. I would recommend it to anyone whos looking for a storage place.
The staff is always ready and willing to help you with access and easier unloading situations and if you need to upgrade your storage space.
Place is well kept and people are friendly.I would recommend this location to anyone looking for a storage place.
Outstanding staff and family owned business. They create an environment that exudes safety and trust. Would not store my things anywhere else. *****
I have had a great experience here. Will definitely come back. Safe and people here are wonderful. Would recommend anyone to come here.
Great experience. Awesome staff. Clean facility.
Been storing my stuff since Sandy. Solid units, REALLY good security all around.
Freeport Self Storage has great customer service and easily handled my storage needs.
A++ staff.Very helpful and informative.Clean and spacious - would recommend this place to anyone.
If u need to store ur stuff sum whr and not worry bout it getting stolen or damaged this is da place I lost my ring and sum guy found it and returned it
The staff is always very helpful and extremely professional! I highly recommend this facility.
Great, secure, and clean.
Charged a $300 fee for putting two chair legs in the dumpster. Apparently it’s not for customer use, but no sign is posted.
Nice place. Both the old building and new building are clean and neat. Friendly people and service.
Nice facility, very clean. Great customer service
Excellent service, the manager Roger knows His stuff nice,professional and helpful. Would recommend all the time.
The manager today made it easy to vacate and it was a pleasure storing here!
Amazing customer experience great deal clean spaces and pick proof locks
Love this place! Great customer service and friendly environment - secure place!
This is muy second time using a storage services en this facility. I like the friendly stuff and the cleaning of the storage building.
Very clean, very professional and helpful staff. Highly recommended.
I would highly recommend! Very accommodating and the staff is top notch!
This place has bed bugs. Not sure why the reviews are so good.
Great place! Nice and clean! Secretaries awesome!
Your team is very professional and very helpful.
First Storage experience and the staff is very helpful!
Thank you, thank you! Exceptional service! Thanks Brenda! Thanks David! Anthony and I love you guys ❤️😁.
Friendly Staff, Clean Environment, Great Prices!
Office help very friendly and helpful building very clean and safe
Cynthia is amazing!! Great customer service!!
Great place ,safe and convenient . 👍
The manager that was there tonight was wonderful and very helpful 🙏
Excellent place, nice staff, very clean
Very good
The staff is very professional and friendly. And very helpful.
I had an exciting experience with Freeport Self Storage.
Great place to store your items!! Employees are so professional!
The owner is very nice and everybody that works there.
Friendly, professional and great service!
The staff are always friendly..
A clean and secure area
Very nice all about. Thanks
Great Place!!!!Love it.
Great service!
Secure and very clean
Thank you.
Great price
Its a storage place .
Wonderful people
Excellent.
Nice Place
Great place …. the represantative that speaks spanish is SO helpful . She had a lot of patience and explained the fees and showed me the units. Very clean location as well and the website is easy to use to access the account. I definitely recommend the location .
Good attention 👍 👏
Excelente servicio
Thank you very much for all the good things you did with me, I have done it.
Very good place I recommend it
Very good site
Total reviews rating 4.8
122 Reviews for Freeport Self Storage 2023:
Review №1
2022-05-03I have been renting units at Freeport Storage for twenty years. The staff has always been kind and helpful. All of my units have been well lit, temperature controlled, and clean. Their hours are convenient. They communicate well with me at all times. I have been so happy with Freeport Storage, and would recommend them to anyone who needs space.
Review №2
2022-06-20Brendalee was awesome to work with, patient, and VERY helpful. I had a stressful week coupled with 2x 4+ hour trips to complete the move-in and she worked with me every step of the way to make the move-in as efficient and seamless as possibleAs for the facilities, there are 2 separate buildings on the compound and my unit is in the new climate controlled space. Its very clean, convenient for loading / unloading, and secure. Exactly what I was looking for!Thank you team for the help throughout the past week! Happy to have my belongings in your facility.
Review №3
2022-01-12I absolutely love Freeport Self Storage. They are professional and the facility is great. dry and cool, not humid. I have not seen one but in all the years I have been renting here. It is clean and access is just great. What a blessing they are. Thanks Self Storage. D. Monk
Review №4
2022-06-07David and Cynthia made the whole process simple. Both were very courteous and knowledgeable of policies and paperwork
Review №5
2022-04-16This place is awesome!! Customer service is phenomenal, especially Cynthia!!! Its an easy feeling knowing my personal belongings are safe and secure!!
Review №6
2022-03-20Extremely friendly people who had gotten me in and out fast. Explained everything. I would highly recommend this place.
Review №7
2021-01-31After an unexpected death in the family, I found myself suddenly in need of extra storage space. Brenda patiently showed me around and really worked with me explaining the different options and telling me about units that were on sale. I took a unit in the newer building which is climate controlled and immaculate, and spent two months sorting through and finding homes for a very large collection of books. During that time I felt completely comfortable and safe working at the storage unit. Brenda continued looking after me, making sure I had everything I needed, even bringing me hot coffee! These days it’s hard to find customer service that goes above and beyond in exceeding expectations. Glad to see that level of service is alive and well at Freeport Self Storage!
Review №8
2022-03-15A great place to storage your belongings, clean, appropriate temperature, and friendly personal ready to help you all the time. Thanks to all.
Review №9
2020-10-29The staff was meticulous in how they handled everything. Very friendly, professional and accommodating. Brenda was an absolute pleasure to work with in showing me my unit, explaining the facilities and all instructions, and then processing my paperwork. Her colleague, Cynthia, was very nice, too. I really wished that I had known and used this facility many years ago for all my storage needs. It’s a safe, clean, and convenient location, too. The price was right (promo—go online)too!
Review №10
2021-05-05Where do I start this place was phenomenal for the 7 months that I used the facility I had absolutely know worries about my possessions being stored there. Every time I stopped in the facility was always spotless and odorless. The staff was pretty cool as well especially Brenda so if your looking for somewhere to store your possessions look no further this is the place...