Delivery
Yes
Freightliner & Western Star of Batavia in Batavia
Categories
Location on the map
Batavia, Genesee County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 585-524-2100
Site: http://www.fmibuffalo.com/
Site: http://www.fmibuffalo.com/
Opening hours
- Monday:7AM–5:30PM
- Tuesday:7AM–5:30PM
- Wednesday:7AM–5:30PM
- Thursday:7AM–5:30PM
- Friday:7AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Comments (32)
What a beautiful service center. My wife and I travel the country I have never been a cleaner, more efficient shop. The people were very friendly and helpful. They fixed my truck in a reasonable amount amount of time and at a reasonable cost. The lounge was spotless just like the rest of the facility.Could not have asked for more.Bob
Massive place. Property is very well maintained. Clean shops. Nice to see.
Truck broke down the day after picking it up for the same thing it was written up for not cranking or starting. I guess another tow bill will be in the works to a different dealer.
Arrived at 0730 with a DEF leak, updated me shortly after arriving as to my broken DEF pump and was out by 1120. Excellent staff who updated me frequently on the status of the work. Took care of an outstanding recall during my visit as well.
Wanted to stop for an emissions recall, software update.I called at 0744 to see if they could do it on my way thru around 1000Told to bring it inArrived at 0956 departure at 1058Cant ask for anything moreNice facilities, great peopleDefinitely will return
I needed some work done on the Freightliner they got me in within the hour took care of the problem got me back on the road within 4 hours as very happy with their service. I highly recommend this Freightliner service.
If you are a owner operator footing the bill don’t come here. I have never seen a company nickel dime you on everything. A oil change and change some parameters on the computer over 900. Will not ever come back. Take to Tracy Road
Best Freightliner shop in the country. Glen in service and the shop do things right the first time. Would highly recommend this place to everyone.
I drive for West Tennessee Expediting an recently had work done. Couldnt ask for a more pleasant experience. My truck was at Tracey freightliner 2 weeks in a row and was unable to fix. This place and your facility in west Seneca are both the greatest in my book. Thanks again for all your help
Always top notch... I live in Lancaster but bring my truck here whenever Im on home time. Friendly and helpful, the communication is excellent.
Its really good service and fast what they can glan its best person working with me thank you
Very helpful , courteous & affordable
Great work at reasonable price service staff was awesome. Took a few days to get all the needed parts.
Hit or miss with this place. They do good work and are pleasant but sometimes they don’t return calls and forget to leave your keys where they said they would.
Pet-friendly, courteous, helpful staff, great service. Definitely recommended!
My truck got fixed right way seems very nice and friendly people
This is a new facility with a friendly and helpful staff.
HORRIBLE SERVICE DEPT
Great guys
In and out staff is awesome
Great staff
Nice staff
Total reviews rating 4.2
32 Reviews for Freightliner & Western Star of Batavia 2023:
Review №1
2022-06-08We have never had better service from any repair shop. Everyone I meet will know that this is the best place for service. Glen and Brian treated us like we were the only ones that needed help. We live in our Coach and they made life during our repair so easy by letting us plug in and stay there while they did the repair. They went out of their way to get our coach fixed and on our way to our life in our “home” for the summer. They are our forever “go to” to have our coach ready to travel across the country to Arizona in the fall. We will be back.
Review №2
2022-07-10I made an appointment with Glen about a week ahead of time, to get the transmission fluid changed in the Allison Transmission in my Motorhome. When I arrived I was told it would take most of the day, so we spent the day sight seeing. They have really nice facility. Communication was good, no issues with the work done. If in the area I would take my coach there again.
Review №3
2022-04-27I have never written a review for anything. I generally just go somewhere else if it isnt a good experience. That being said the service level, communication and lack of knowledge of this shop is exceptionally bad. Took motorhome in for service on chassis, service on generator and an air leak. Service fine except they charged an additional $150 for air cleaner installation. Generator service ok except they couldnt find a fuel filter so I found one for them and then they charged me twice what their cost was. They charged an additional $80 to tell me the generator had a coolant leak that they couldnt determine or fix. The air leak needed two leveling valves changed and they charged a whole days labor to remove and replace the two valves without any warning of the cost. To end the $3,200 day when we came to pick up the coach after hours the batteries were dead and we had to jump start because they never shut off the masters or plugged the coach in to keep the batteries charged. Beautiful shop but very expensive and poor communications.
Review №4
2021-04-20I had a check engine light that came on and Glen Reinhard told me to come right in as on my way to Canada. He got me in and out in 30 minutes. This must be the best dealer in the country. These guy will definitely get all my business going forward.
Review №5
2021-12-29Went in for a coolant level sensor wiring issue, was thinking it was going to be getting looked at next day.... however, the service team got me in within minutes of dropping my trailer and right back on the road within a couple of hours.great team, very courteous, great service. have to say best experience when needing to get into any shop.
Review №6
2022-06-21Brought it in for something and came out with different problems, not mad at that but they couldve at least said hey we are gonna cut the power to your truck remove the stuff from the fridge. Now my food is ruined and theres water all over the floor.
Review №7
2022-04-15Great service and friendly helpful staff here. Much better experience than most other Freightliner dealers.
Review №8
2022-08-18Please forgive me cant remember his name, guy in parts with the up cheer attitude was awesome, need more like him
Review №9
2022-08-03Worst freightliner I’d ever been to. Beautiful shop but terrible service.
Review №10
2021-10-05Glen and The Mechanic that fixed my truck were Amazing. I was quite worried about what was going on with it but they found it was a Nox Sensor that went bad. My warranty paid for all of it. They didnt waste anytime fixing it. Thanks... Wish yall was closer to Michigan I would bring my truck for all work..