Furniture Weekend Plus in Herkimer

Review №1

2022-06-01

The gentleman was very helpful. Furniture, an excellent quality. I do have an odd experience, only brought on by owners rules apparently, carried out by sales person. I needed to use the restroom. I saw it and as I was about to close door, the sales associate told me customer restroom was next door over. I thought it was the customer one as it had sign and was clean and nice. He sent me to one without a sign and upon entering saw it was dirty with cleaning supplies and brooms,etc.. I was disgusted at best as the bathroom that was clearly for customers wasnt broken. Door was ajar and no sign of its not being useable.I found a lovely la-z-boy set there. Did I mention I didnt buy it? This would not have been my first la-z-boy furniture purchase. I just bought a house and had sold all of my previous furniture. I was replacing with what I got from sold furniture.This store is not near a gas station with a restroom, nor was there a sign on door. Had there been I would not have gone in as I had surgery and have had to use restroom more since. Not a good experience.

Review №2

2022-06-02

I just got my new chair delivered and installed and though it was delivered a week earlier than expected, they did an awesome job. Very polite, friendly and professional delivery men, well worth the delivery fee.

Review №3

2021-07-24

Great selection, excellent customer service. We bought a chair for our Mom , she didnt love it, they allowed us to return it for one she could pick out! Above and beyond...And we bought a beautiful tv stand with a fireplace in it!

Review №4

2022-05-21

Good selection to choose from . Very helpful staff, very friendly and understanding on layout that your looking for

Review №5

2021-10-06

Bought an expensive power recliner in May. Last night something under the chair broke in the reclining mechanism. I called this morning and the young lady was a bit rude. She said someone would have to look at it. She said he would call back. I asked who he would be n I could hear her say to someone else why is she asking his name. I said you are being rude I can hear you n then the phone went dead. I called back n said. You hung up on me. n she said it was the phone. No apology for the hang up.. its been abt 3 hrs now n no call back.

Review №6

2020-10-24

After a phone call just heard between my wife and Dave there. I am very disappointed in their business practices. We used to be loyal customers spending thousands there and we will never shop there again. We were told things were in and they were waiting for the rest to deliver. Today is delivery day (6 weeks later) of a very large order, missing the crucial piece a mattress. Now with family in town where do they sleep? The professional way my wife spoke asking if there was anything that could be done and the snickering/lack of care and finger pointing from the boss there was unprofessional. I am in customer service for my work and I would expect disciplinary actions for the handling by him. Please be cautious buying here as it was a very unpleasant experience.

Review №7

2017-08-08

Great Customer Service and Quality Furniture!

Review №8

2019-07-30

We had a problem with a recliner and David did his best to arrange for the repair at a very reasonable price. He was very hands on in trying to address the problem. He is definitely concerned about his customers. Thank you, David, were very pleased.

Review №9

2018-12-14

I recently ordered a mattress set through Sales Representative Jeff St. Louis. He was very courteous, knowledgeable, and professional. The set was delivered on time and was exactly what we wanted. Great company with friendly staff!!

Review №10

2015-09-04

Lots to choose from. Very clean and organized for viewing. Employees were respectful, helpful, and considerate to my needs. Delivered the next day even though they were short handed. Highly recommend and will go back again!!!