Kerbside pickup
Yes
Gabrielli Truck Sales, Queens in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 718-977-7348
Site: https://www.gabriellitruck.com/m...
Site: https://www.gabriellitruck.com/m...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:7:30AM–3PM
- Sunday:Closed
Comments (93)
Im currently in NJ where the only gabrielli here doesnt sell volvo parts I called here to tried and get a part number and was told by the clerk they are not allowed to give out part numbers i guess Im supposed to wonder around til i can get what i need or maybe Im obligated to buy from them I was a long time customer til today
Awesome people. Great prices.They have trucks to sell! New & used.15 different locations
Good knowledgeable people and a great inventory of parts
I never had a problem with the people that work there they official. Some of you guys are too special and important. The people at the counter are always going above and beyond even when I’m annoying and don’t know the name of a part or where it goes they always find it. So all you dudes with them fake comments need to stop it.
Bought a 2006 Ford LCF (yes, old; but still from a dealers maintained fleet) from them on Friday, after they said they fixed the starting problem it had when I test drove it 2 weeks earlier. They said it had just been sitting too long. The guy who transferred it to me said to call if there were any issues and theyd take care of it. The truck didnt start on Monday or Tuesday. On Wednesday, I reached out and they said its and old truck, manager wont pay for it, and he will get you a discount if brought to one of our shops.
My local MACK support isnt the best, so I randomly dialed a store in New York and had the pleasure to speak with Gil. I needed help getting chassis details and was given far more information and specs than I had initially requested. Gil was such a great help, I felt compelled to write a review. Management, should you read this... we live in a world where customer service is lack luster at best, so please give him my best. -Carlos out of Albuquerque, NM.
Your parts department is horrible the guys there are very rude I work for very big company that buys a lot of parts from you guys and I can’t believe you employ people like this I would be fired if I talk to people with the attitude like they have and you don’t answer the phone past 538pm at the parts department why put on google 6pm after I told him I’d call him back in two minutes to get a PO number from my company if it was my choice I would never buy from you ever again but see I am not the only one leaving a review like this you guys have horrible customer relations to the max clean your place up because eventually people are going to go to someone else
Very dissatisfied with the service provided by Gabrielli. Didn’t repair the problem and when asked for expedited repair, was denied. My truck is out of service, again, hence losing money, again, for something they claimed they fixed.A member of the company forewarned Mark Evans of Gabrielli via telephone and in an email which stated that the check engine light was on again (5days later) and the same issue persisted (this was known due to a fault code reported by the Keep Truckin ELD ENGINE MONITOR). She informed him that the tractor would be dropped off the following day at noon and requested an expedited repair, considering this was supposed to have been resolved by Gabrielli less than a week ago. This request was denied.The next day at 11:45 am, the tractor was taken into the facility and at that time, Mark acknowledged the problem was in fact the same, and mentioned he wouldn’t charge a diagnostic fee. (Well of course not!!!!) Once again only requesting expedited services, the response from Mark was, “I have 12 trucks here. I would have to ask them if it’s ok with them if you skip them!” I was appalled!There was nothing done to expedite. The automated “asset email” Gabrielli sends, stated the tractor wasn’t checked into their system until 17:47:03. Over 6 hours after it was dropped off. And at 10am the following day, a follow up call was placed and Mark stated, “they haven’t looked at it as of yet, but he thinks they are about to look at it now.” Unacceptable. Another message was left for Sal Rossi (manager) via voicemail and with Mark. Will update this review.Mark was forewarned about the vehicle coming in 24 hours before it was brought in, therefore the initial request of an expeditious repair was a reasonable one. As of now, I have missed 3 loads of my contracted work totaling $1950. I will be definitely seeking monetary reimbursement for every load that is missed due to incompetence.
This place is horrible. They are quick to sell a vehicle but it is impossible to get any service on the vehicle. The service manager tells you to the bring the vehicle in for service; 6 weeks later the vehicle is still NOT repaired. The staff at Gabrielli feel that you bought the substandard product, and now you could wait forever to get it repaired. I will NEVER ever buy another Ford product. Horrible. The staff is rude and nasty.
Bought a 2019 hino tow truck. Truck is great. I didn’t check on the day of delivery but the Truck has no throttle control or idle up feature for the bed. I thought maybe i was not doing something right with the cruise but nothing i tried worked. Ended up calling my salesman Masimo who was great through the whole purchase process by the way. He agreed to take my truck as a trade when the Medford location didn’t want to. He also gave me a fair price on the new truck. Massimo handled the situation and the truck is currently getting the idle up issue fixed.
They may have fixed my truck, but they stole my iPad from the sleeper. I had it hidden in my clothes in the drawer, and I closed the curtain when I left. Came back. It was gone. Someone does some deep cleaning while the truck is in the shop
A great place to deal with. Really easy vehicle check in process
Love the service although they was busy the Manger took care of me
Service was great. I was in and out quick with all the correct parts.
Best truck parts and service company. Highly recommend it!
They do not stand behind the parts they sell brand new wheel cylinders leaking less than 2 months
The parts dept always goes out of there way to make sure I get my rigs going. Thanks fro the Hi-Tech Heating mechanics
Great place to get truck parts they are very knowledgeable and very fast
Good service, always gets the parts right for our vehicles.
Very bad parts department, leave you on hold for a long time. Have no patience and just hang up on you afterwards.
Very professional n knowledgeable guys at Gabrielli truck, always willing to go the extra mile. Jose, Salvatore, Jay, Angel and Glen in parts dept
Im not here for business with them I just parked my car here while Im at work it seems like a good place. But I wouldnt know
They take for ever to give you your truck back...🥵😥😓
ELITE DOORS says; phenomenal experience, Rich was very helpful and always available. i will definitely recommend Gabrielli
Very good no complaints
If you know what they what you want then they know what you need very very helpful and very very informative great workers at this place
Great place to buy things for your rig
Kendra is a top-shelf receptionist, very courteous and friendly.
Excellent service kudos to Andre from Gene Wilder at dep Department of Environmental Protection thank you chief
Custumer service is good; the help you with any truck parts and issues
Nice friendly staff. Excellent truck selection
Too expensive, take long long time, still have not fixed yet
Very good place to buy truck parts
Great service and very knowledgeable staff
Great service. Pino is a great guy to work with.
Easy to deal with, Jose in parts was very helpful
They are not helpful crazy people long wait no body pay attention
The worst place for fixing the truck, expensive and they dont know what they are doing...
Those guys always closing really early they suppose to close at 4 but they close it at 3
This is a good guy German
Very helpful usually have what you are looking for.
Jose pepe good Sales advisor in the parts department
Great staff and service... Phil was great!!!
Very helpful and knowledgable staff.
Went on sales call
Crazy shop service stinks long waiting crazy people
Great places and great services!
Great service thanks to Julio
Great customer service
Great Truck Dealer!
1-A
Pino is my facorite sales guy!
Sorry that was my grandson who xhoose the stars.....😬😬
Jose is an excellent sales person
Good service very nice
Nice place good people..
Ok perfect
Very helpful staff
Very nice experience.
THANKS TO MANNY FOR GETTING ME BACK ON THE ROAD
Need a truck, ask for James Brown.
Truly wonderful ownership
Nice to everyone who came to visit
Customers service is A+
Great service
Jay is the best
Good service :)
Its fine
Good 👍
Excellent service
Good service
Good service
Excellent
Good
Great people
Hemi was on deck
Good
The specialists are not competent. I advise everyone, please do not contact them if possible. It does not meet the dealership requirements. Very weak specialists. I don’t know who writes them good reviews, but I’m convinced myself how they do it.
There are all kinds of spare parts for trucks, if you dont have them, you can order them in 24 hours and that is very good.
Good place to buy my truck parts
Quality products and good service
Good
Driver 4 gabrielli
Total reviews rating 4.3
93 Reviews for Gabrielli Truck Sales, Queens 2023:
Review №1
2022-07-02Always gets our truck in and out in a timely manner and customer service is top notch.
Review №2
2022-04-12Great professional repair shop with extensive parts department. Gabrielli has all your heavy truck needs
Review №3
2022-01-28Great place if you are a heavy-duty trucker who needs a mechanical uplifting ... really a bunch of good folks. I thought they sold all the chrome, lights, bells and whistles, hats mates and gloves, coffee mugs and dancing girls hanging from the rear view mirror.
Review №4
2022-02-26Excellent service. Just delivered two new trucks, beautiful electric hoist, great directions. Plenty of room for a two way.
Review №5
2022-06-17Customer care person Jay was quite knowledgeable and helpful.
Review №6
2021-12-12Phil in the parts department is honest and by far the smartest and intelligent parts person of any dealership or chain that I have ever dealt with
Review №7
2021-11-17Was there 11/16/21,not sure of part I needed.Had hard to see picture of what I thought part was and the associate who worked at store was very knowledgeable and even printed copy of part and schematic of where it was on truck.First Class treatment being my first time there.
Review №8
2022-01-19Not enough room for semi truck, truck turn right on 153 lane then make another right at the stop sign then another right and park by the street to get unloaded
Review №9
2017-09-16One of the truck drivers associated with this company refused to let my Uber driver merge onto the freeway. It was a road rage filled game for the truck driver and my driver and partner were terrified because we were forced along the narrow shoulder of a bridge. The truck driver would leave room, but then as my driver began to merge the truck driver would aggressively speed up to cut us off. They did this multiple times and we were terrified.
Review №10
2020-11-02Matt (Gabrielli-Queens location) provided me with excellent customer service. He was able to quickly get a mechanic to work on my truck and resolve its problem very quickly.