Kerbside pickup
Yes
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Comments (199)
They are lazy at this location, I had to travel back upstate to exchange something that they couldve changed, but they are lazy!
Once again I spent almost $70 dollars on a game but thats why I work to get what ever My children want , even if its $70 dollars. 😊 😊 😊 😊 😊
I still get all my gaming items at gamestop in two weeks im going to trade in my xbox 1s for the series s I just have to add the rest 190 looking forward to it being a gamer keeps me out of trouble and gamestop is the only game store to get everything thats why I gave 5 stars
I only went there for to pick up a Christmas gift I ordered online for a pickup just be careful when coming out the store
A great place, with great workers. Daniel helped me pick out a game and helped me with a purchase I had mistakenly made before. He was kind , listened to my opinion, what games Im into or what not, and gave good advice as to what I should purchase next time I come around. Detailed and humble workers. Thanks Guys.
That is my new game stop shop from now on me and my 14 year daughter enjoy the hour we spent there, fun day..
The customer service here is always awesome. My only complaint would be the size of the store. This location could do wonders with more real estate to accommodate all the foot traffic during busier hours. Especially when pro day sales or Christmas comes close, you can wait a half hour in line to finish a transaction here. I could see a sister location or basement area to handle the sheer amount of traffic that comes to this location. Otherwise, they usually have what you want in stock and never had any issues
I appreciate the staff here. Theres not that much gamer shirts. But my sons have found gems here a couple of times.
Pure garbage of a store. Computer and registers break down and they cant even fix them. Tried to pick up my online order and of course I waste my time with this garbage location. Lets try again tomorrow. Hopefully their registers work that time around.
I have been going to this GameStop location since it first opened back in 00 and things have mostly stayed the same.. Everything looks nice but theres usually a huge line regardless if theres a new game out or a midnight release. They usually only have one register open, two if youre lucky and mostly everything on the walls they dont have in-stock. And lastly; most of the workers arent aware of their own inventory.
The woman morning supervisor was extremely rude. She also inflated the price on a game controller and yelled at me for correcting the price. My experience was extremely bad. I hope others do not experience this treatment.
I ordered 2 games from them by Door Dash and I missed the delivery. The games were returned to the Harlem store. Even though I called a bunch of times, to no avail and despite being open, I went to said store to retrieve my games. Thankfully, they still had my games, I showed them my receipt of purchase, and I got what I paid for. Two things that stick in my craw: A) no one made an effort to send my games again and (B) I got no call from the Harlem store giving me any options for retrieval except for going to the store directly. Thankfully I worked close enough to take a train to Harlem.
A great place, with great workers. Daniel helped me pick out a game and helped me with a purchase I had mistakenly made before. He was kind , listened to my opinion, what games Im into or what not, and gave good advice as to what I should purchase next time I come around. Detailed and humble workers. Thanks Guys.
Great game selections and variety
Staff was very well knowledgeable on the games and very helpful
Game stop is a definite rip off for sure 👌
It was honestly the worst shopping experience I have ever had when shopping at Gamestop. My cashier was less then helpful, was very lethargic like she had much better thing to do then service the line on waiting customers. If not for the manager stepping in the line might have gotten longer. All in all if you dont mind a crazy wait and to feel like the people your about to pay think you gonna rob them, this is your spot. Thanks Mandie you didnt help at all.
My first time visting this gamestop wasnt a pleasant experience which is uncanny for me because I love gamestop & usually their employees. I spend a ridiculous amount of money in this store. But when I visited 3 weeks ago there was a female employee was rude & disengaged. Ill post her name when I visit there again hopefully shes been fired or relocated by then.
I have been a regular at this store for 10 years, its 5 minutes walk from home and while I never had any problems with it before that has changed. I am not joking when I say that the cashiers take 20 minutes per person. This would not be so bad if the store wasnt so packed.I just want to buy a game, but it takes me an hour to get from the end of the average line to the middle. Im changing to a faster store.
I give this store this because very unorganized I get that there’s a pandemic so less staff have to wait outside etc. I also know when you order something online you get a confirmation with 2 hours letting you know that it’s ready for pick up. So, I placed in order online Sunday night I know the store open around 10 to 11am so it was passed 2 hours haven’t received my email so since I was going that way I have done this before where I haven’t received the email went to the store they looked up my items and they gave me me my item and apologized this is at another store so I figured let me see if I can do it here so I go first I’m calling no response I’m like maybe it’s busy when get there, there are no customers just a female on her phone so I explained to her I was calling so she tell me something is wrong with the wifi so I understood I’m a very patient person respectful person I worked in retail so I understand I continue to tell I placed an order last night and I haven’t received an email yet so looks it up and says yes I see the order but you haven’t received an email so I explained that it states that when order something online you get an email within two hours you she tells me well is like 65 order placed on Sunday and when we get to them you will get an email like I said I know it’s less staff i understand but that’s when I get a little upset to myself saying people don’t appreciate there job because when I used to work at retail customer service I know that when it’s not busy whatever you need to work on or haven’t finished you should be doing while the store is empty so when I see that the store is empty and she’s telling me I have these orders I’m looking at her and thinking to myself like there’s no one in the store but me you don’t have anything to do instead of being on your phone try doing as much as you can so you don’t have extra work and you don’t have to have a rude customer coming because I was respectful as I can be. And another time at this store Friday that just passed I see a few customers waiting outside for the other customers to finish in the inside so I’m waiting I see a customer that just got there walk-in and I said to myself if I see them serving her I’m going in and that’s exactly what I did and I let the worker like hi it’s people that been waiting outside longer that her and the worker tells oh well it’s busy and I’m like it’s 3 of you one could be paying attention to who come in and out and one on register and the other one for pick up very rude and unorganized and I still haven’t received my email and this was a gift for nephew his birthday is today and he was looking forward for his game now what am I going to tell him when I suppose get an email within 2 hours but best to believe if this was them getting this type of service they would feel the same way I wish the GameStop’s on 106 and 84th & broadway was still open way better service than this one in 125th
Service is SLOW. Not even exaggerating when I say it took me an hour to buy a game on a Tuesday night. Absolutely ridiculous. The sales staff should learn how to do their jobs more efficiently and stop talking/wasting time, they take 20 minutes per customer.
A must place for all your Gaming Needs
The neighborhood and only GameStop in the area. The store is clean but not always well kept. The staff changes each time so you dont encounter the same person.The selection is much to be desired and the line in the store is ridiculous.Ill change my rating when I dont have to stand in line for 30 minutes plus.
I remember the old Funco Land days, now we have Game Stop!💖
Great customer service, the Sales Associate helped me save several dollars on my purchase, cant ask for more.
So Ive been a huge sailor moon fan my entire life. Well there was an item that this store only had in stock and Diane (best associate Ive ever talked to) helped get it sent down to a Gamestop near me. So thank you for helping me get such a nostalgic item! Youre the best.
The customer service was mediocre they rather stock and shelve than help customers and didnt have anything that I went there for or my nephew
The game stop next to the infamous Apollo Theather are very caring and helpful. I asked them to hold a console for me until I return the next day, not only did they hold it for me but gave me a discount for my patience after their long lines and shift change. Beautiful customer service!
Typical game stop store but on the smaller side. They seem to have all recent releases. However, the collectible section isnt the biggest. The staff were very welcoming, energetic and friendly. Would go again should I need to grab a game.
I pre-purchased the new switch lite at this location when it first came out. I went to go pick it up right away since the money was taken out of my card. It was my turn to pick up the item and the lady said she sold it. Even though I had already purchased the item she sold it and cancelled my order. Horrible customer service. I wanted in line for about 30 mins. I had to call GameStop head quarters to make sure I get my refund. Thankfully the customer service hotline made sure my refund was on the way. If I could give 0 stars I would.
Expect to wait at least 15 minutes in line for something. They have a good selection, but waiting in line for so long, really makes you second guess your purchase. The staff is friendly, but there are constantly new people. So I can never familiarize myself with the staff, which sucks because its a local spot.
Buyer beware, unless you go in-person, this location mails-out/Door dashes Defected games & never answer the phone. Called while being inside the store and no one bothered to answer
Johnnell was very professional. Great customer service skills. Awesome energy and a positive attitude, I can see her going very far in life.
The customer service IN PERSON is great but I’ve gone several days trying to call the store and no one ever picks up. The store is a little out of the way for me but it’s sadly the closest one to me ever since the one on 145 closed years ago so I try to call ahead to before having to make a trip in case they don’t have what I’m looking for
Im his mother making this review terribble customer services products defective Service problem getting help especially after product failed. When you buy a product you should have it around for a good of time period in time. There products /electronics dont last it a big headache warning dont buy from here. Zero rating 0 . Defective items electronically.
Game stop never disappoints me. They may have a long line at times. But if your store is that great, then a long line is to be expected. Their customer service is great.
Got something real meaningfull to me here. No hesitation to help customers. And they keep social distancing in kept in our minds.
One of the better GameStops. nice staff and fast service. usually has the games i want unless its a newly released game thats in high demand. no complaints at all!
Not sure if the store was just awesome and everybody loved it or it was small and packed but I was a great look business wise seeing people lined up to buy games late in the afternoon.
Great Place Awesome Staff
The associate named Felix at this location is awesome! He went above and beyond to get me a product. They didnt have it when I went in to buy it, but he got it for me within an hour by picking it up himself from another location, then calling me when I could pick it up.I wouldnt have expected this level of customer service from a tiny hole-in-the wall chain game store, but they proved me wrong.
Its been a long time since Ive visited in GameStop but as always great customer service the lines were kind of slow but either us Gamers had the time to chop it up
Had a great experience and very helpful workers thank you to the gentleman that help me today to help pick out a birthday gift for my nephew.
They didnt have nothing in stock, I visited 2 stores and they were out of stock of something as simple of controllers, and the personel in 125th st didnt help on anything
The store wasnt too crowded and they had most of the games available.
Small and sometimes there will be 2 ppl working but only 1 cashier for a long line...
Horrible ghetto manager that doesn’t know how to speak to customers. Her attitude is always disgusting. Do not come here it’s not worth it.
The staff people are so friendly and hard working!
Nagi naji? was rude, dismissive, highly prejudice and his grooming wasnt up to par. Stuff on face crust in eye. Never made eye contact with me. And I recieved nothing but bogus information. His subordinate Waniesha. Sorry if I butchered her name. Was light positive and a pleasure to deal. Been coming to this store for 15 plus years. I will return for Waniesha. I hope naji sharpens up.
The employees are very helpful and friendly. Sometimes the wait can be a little longer than i like but i would recommend this place
The absolute worst Gamestop ever. The employees have no sense of urgency and only have one person tending to register with a ridiculously long line. They’re slow and barely have knowledge of their product. Can’t wait till stores like this start shutting down.
It is an okay store/location. This place always tries to buy your stuff for peanuts and resell for a fortune. Gamestop is a ripoff no matter what location. But to each their own experience.
Show time @ gameStop its real!! And the best place to shop for your favorite game
No ones ever available to assist you but other then that they ok
Prompt, reliable employees they are so knowledgeable on what they sell. Very good selective sales Technics. I enjoy shopping there with the boys 8 and 12.
Small establishment with friendly staff. Very attentive.
Nice staff, fair few games. Very nice
The gamestop on 125th street is the SLOWEST gamestop ever. And its not because its on a busy street its just the staff there are extremely slow at their jobs. Best to go there when the kids are in school. Line maybe a lil better. If you go on weekends BE WARN. You will wait for nearly 30 minutes to check out.....least the staff knows their games though.
Friendly staff quick service.
Reserved a copy of a game, called since I never got the confirmation, and they basically said ... yea.. we dont got your game .. sorry ... what was the point of reserving it then! Never buying anything from gamestop again.
The most unprofessional gamestop I’ve ever went too. Staff didn’t know how to deal with a long line and wouldn’t show me a used product I was trying to purchase because of “store policy”. Don’t go to this gamestop, they don’t know what they are doing and aren’t gamers.
So I went here to return my games and I had me receipt but because I aint bring my debit card they said they couldnt put the money on my card so the next day I go back and this time I realized the worker never gave me back the receipt so they told me to come back again and wait for the manager so I did they check they camera and seen they made a mistake and tell me I have to go back to the gamestop I bought the games from so when I did they gave me my money back with no problem but told me this gamestop could of gave me my money back since they lost my receipt so not only did they waste my time they made me waste three days of train fair
As A gamer I love playing video games. I love going to this location on 125th street between 8th ave(Frederick Douglass blvd)and St Nicholas avenue. The Employees are very kind and knowledgeable. weather you are buying or asking a question, you are treated with the same respect. I have been there during every shift to actually see if the employees are different at any time of the day. excellent place to purchase and to go for your needed gaming questions to be answer...
Lost am item, nearly a month later I return while the manager is at the front, she remembered me and returned it, amazing.
We went to go get the xbox one x and they said we dont have it and they dont give bags..... so if they did have the xbox we would most likely get robbed
Improved inventory of collectibles as well as good customer service. Keep it up!!
Very nice location. Good staff, very smooth trade-in process and explanation. Area is not very spacious, but they made presentation excellent.
Small, convenient store near 125 shopping district. One of the only Gamestop whom store phone actually works. Nice crew and speedy checkout.
It was good, the employees were nice and the thing I wanted was in stock.
The two associates we very dismissive. One even cut me off as I was trying to ask a simple question, and the other was on her phone.
All I did was make a call but the man on the Phone John was amazing he even found my product at another store...locally for me. Thanks John and thanks GameStop for ur great employee selection.
Customer service was highly educated on products and also excellent on providing me knowledge about my products. Great job Game Stop!
This store never picks up there phone at all you can’t tell me that your busy all day long this store is trash
Small store decent customer service
The line was ridiculously long and at for a long times only one person was at the register where you could clearly see the manager and another staff member in a back room. Three registers ..one sales person and a line almost out the door. Imagine?!🤨
There are a lot of games but not all of them in stock, so you grab one and when you’re goin to buy it they tell you that it is sold, kind of a waste of time.
Small but found what we wanted. Very helpful staff.
The staff is really nice and they have a really good inventory. Anything I want to buy online they usually have in store
Great store to get your physical copies of video games.
Im not a fan and its not for mature ladies. I came for my grandson. Walked out service is +++++++. Thats about it. No pictures.
Was looking to purchase a game for my child however couldnt find one he might like
Long ass line only 2 people working the register and they take there time doing things waited on the line for nothing because they didnt have what i wanted
We waited 40 minutes to make a purchase that took 2minutesBut the register people were nice
If i could do 0 i would they r disrespectful and bad quiet
PROBABLY THE BEST SHOP IN ITS CATEGORY FOR THIS GEOGRAPHIC LOCATION(NORTHEASTERN)HIGHLY APPRECIATED BY BOTH MILLENNIALS AND GEN X-Y-and Z. A MUST STOP AND SHOP FOR GAMING ENTHUSIAST.THANKYOUEDDIE (G)HARLEM//U.S.A.
Always waiting on long lines when you sell things back for cash you get less then what you payed for a used system I bought ps3 for 159 and they gave me back 28 dollers
Great staff
Theyre great at answering your questions about any game
Great store
The girls were very nice they greet you as you come in and help you with anything and everything. Very friendly
Quick n excellent service and easy returns!
Slow. Many customers,One cashier. I payed for the game and it was not in the box.
Personally I only shop at gamstop once in a while when Im in the mood to do so. I shop at other gaming stores in the city like j&l games, video games New York or Brooklyn video games.
Had to wait a little while for Service, but the personnel were very Courteous & Helpful!!!
They never have anything Im looking for. The employees should speed things up, or at least have two people at the registers instead of just one person..
Not very sorted, but friendly staff
Polite crew , respectful and the patience they have with certain customers is outstanding !
I like how they had their games in order and great offers!!
Staff is always friendlyBut all GameStops are slow for reasons that elude me.
One of the cashiers there did not give me my change, she cheated me out of a dollar and she took too long to ring me up. Her name is Ashley.
Reopening after Coronavirus lockdown has left them a little slow on customer service
I wait 30 minute to pay a gift card i dont know what was they doing they working to slow.
STAFF IS GREAT! CORPORATE CAN DO ALOT BETTER AS FAR AS PRICING & STUFF.. Ive seen wayyyyyy cheaper gamestops
Worst shopping experience ever. They take a half hour per customer when there is a line of 30 people. Avoid.
Pre-ordered a game and went to pick it up but employee tells me I didnt reserve the game total bs
This has been my home store for years. The staff are very friendly and knowledgeable.
It was great and fast .Five people at a time 😷
The line was long as all ever but aside from that great store...
Great customer service. But the lines are long
Got a enhanced control that was 24.99And over charged for it and the salesRep knew it, snake ways
Cant wait till GameStop stores start closing down and have everything must go sales or something of the sort.
Best game stop ever
The staff was curtious and kind. Very helpful and knowledgeable on the games.
They could use another check out person its not a good experience to be standing for twenty minutes
Been going to gamestop when i was alittle kid iam 35 and still go..what can i say i love them
Its a really respectful place that you can buy all your games
They are polite and fast and they usually have the best games
Waited more than an hour in a simple line, honestly not a place to visit
Good selection of games. Checkout lines are always long.
Im a video game junkie, so Im always happy when I purchase a gaming product.
The worst gamestop I have ever been to, I spent over $100 and came out wishing I went to the other one up the street cause an employee named Stephanie is the worst I have ever encountered
I Like the customer service but some times the line get long.
Nice store, pretty small but friendly staff
Always crowded and slow service. If u go there, expect to be a while
Horrible place no customer service you will be in lines for hours and people will skip u
Wished more were open but its good
Great Customer service ! The location is very small !
I LOVE THE SERVICE THAT I HAD THE SALES LADY WAS WONDERFUL
You have to wait to long on the line when your trying to buy something the worst 125st
Poor customer service.
Game time 125, the best! great costumer service
I go there everyday and have made friends with all the staff and managers
The place to get new games and new controllers 🎮🎮 and sometimes they don’t got the games your looking for 😒😖
This gamestop is a hidden gem. Staff is video game and electronic savvy.
Ive never been to a game stop and was able to spend the time i spend at the register which is in and out
Its a pretty good gamestpp
Could be better selections of games. Ok
Its amazing theres its better then the game stop in Brooklyn
Staff is friendly and very knowledgeable about everything in the store
The closed the one by my house on 145th. . . . But the ppl here are great and it works.
Fast and efficient service. Great customer service.
Very friendly workers and I go there all the time
It is always a good experience when I shopped at game stop
Its good and rhey have alot of games
The employees are always HAPPY,HELPFUL AND SMILING!
Still had to wait outside on a line to do anything...
Staff does not pick up the phone !
This has to be one of the worst Gamestops to visit
I love this place. Games are always on sale
Line very long but service was great
All GameStop’s are slow but It’s the slowest GameStop in NYC. Glacial.
Poorly organized. Go when you have no plans.
Great place to shop Friendly staff
They dont answer their phone. Staff isnt helpful.
They didnt have anything I needed nothing
Understaff, long lines and most of the best products arent even in stock
Stopped by to see if they had a game Id been thinking about.
Savvy in terms of knowledge, slow in terms of service.
Not a huge selection of games but there is some good games in used game section
Its awesome buying the games at GameStop
They are knowledgeable on your gaming needs.
Slow as always but associate was dumb as f!%k
Need to hire more workers the line was way to long
Good service, but very slow.
Customer service 10/10Info on games 10/10And always has the games looking for
Nice experience great customer service
TRASH. Always long lines and dumb as sporks staff
Long lines and only 1 person working at the register
Line mad long every time I come to store
My neighborhood Gamestop. Best Gamestop in harlem right next to the Apollo
Never have the games you want....especially the oldies!!
To many used games m unfair exchange policies.
Love it. Great ppl
Poor quality.... Looked empty when i was there....... Didnt have what i wanted
Long lines and terrible customer service.
Very helpful staff and very informative advice
They always have what Im looking for at this gamestop
They are always slow with no customers
Horrible customer service!!! Sales associate Stephanie sucks!!!
Very slow and the salesperson was very rude!
This place tried to give me 10.00 for my 2K16
The salesperson was very helpful.
This is like a dream world when i head to gamestop
Friendly and communicative people are there.
They too busy watch the video game channel
Its a small gamestop
They have nothing on their website.
GameStops business model is trash
Extremely helpful and polite and informative!
Total reviews rating 3.9
199 Reviews for GameStop 2023:
Review №1
2022-07-20One of the cashiers was very rude to every customer that came in. I was there with my husband who was helped by a different person who was very nice. The other cashier was rude and disrespectful. We didnt have to interact with him personally but I overheard him being very nasty to several other customers while I waited for my husband.
Review №2
2022-08-01They almost never answer the phone no matter how many times you call. And there was an unknown situation on Sunday July 31st in which the store did not open until 2:45pm. What gives?!
Review №3
2022-08-05Game stop on Jerome and moshulo is the best hands down always get my games there without a preorder on release day not like 125st by the magic Johnson theater which said I wouldnt get the game without a pre oder guess ya dropped the ball Ill never waste my time on 125th for games
Review №4
2022-07-22Pricey. They wanted $55.00 dollars for a 20.00 game. And workers are extremely slow. Limited items. Ill order online going forward....
Review №5
2022-04-12Love shopping here for my grandson we have fun, Staff is very friendly, helpful and their knowledge of products helps me a lot!
Review №6
2022-06-08I will never do business with GameStop again after having to deal with this store. They conned me into renewing my power up card yearly membership after I initially declined they claimed it was free with my current points (it wasn’t ) and failed to disclose how it was actually being paid for. I tried to call the store to sort out the issue and was disrespected and hung up on by the employee “Myesha” when I called back to get Myeshas name (GameStop customer service asked me for her name) Geri answered and tried to claim the girl was no longer there and I had to ask 4-5 times for the girls name before Geri would tell me. I shouldn’t have to ask several times to get a name that customer service asked for. She then told me I should have sympathy for the worker cause she has a “long line.” Ive worked retail many years in stores with very large lines and never once treated a customer like that and informed her that was no excuse. Ive been told for 17 days that the regional manager Chris would call me and he has failed to do so. I was also told by Geri that the warranty sticker machine was broken and that I had magically actually bought warranty (when I had not my receipt said it clear as day) there was no reason to lie and withhold information. It is very clear something wrong is going on in that store. Check your receipts! If you’ve ever gotten your power up card there or any warranty make sure you weren’t actually conned out of your points or earned rewards.Edit: years later still never heard back from the company. Yet again tried to do business with them and they are so incompetent.
Review №7
2022-03-01There very cheap in the buy back department my only issue lile 12 $for a game that just came out a month b4 u freaking kidding me we pay hard workin cash for them games for u too buy it back at a quarter of the price
Review №8
2022-05-29They don’t have PS3 game but Xbox 360 yes no ps5
Review №9
2022-04-12The workers are cool and know what they talking about when it comes to video games and systems
Review №10
2022-01-12Service is fast. Accurate and not too friendly and respectful, quick and explained to me very professionally. I will said. Service is one of the best I had.