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GameStop in Ozone Park
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Location on the map
Ozone Park, Queens County, New York, US
Payments
Phone: +1 718-845-8305
Site: https://www.gamestop.com/store/u...
Site: https://www.gamestop.com/store/u...
Opening hours
- Monday:11AM–6PM
- Tuesday:9AM–10PM
- Wednesday:9AM–10PM
- Thursday:9AM–10PM
- Friday:8AM–10PM
- Saturday:8AM–10PM
- Sunday:11AM–8PM
GameStop in other cities:
Comments (169)
For the most part, on both days I went they were pretty helpful. I like that they open very early, you can get what you need (if they have it) and be on your way.
I personally have to say that I’m not a huge fan of gamestop overall, HOWEVER I really love this location and their employees. Employees are nice, helpful, polite, aren’t too pushy when they ask you if you need help, it’s the best. At other Gamestops it tends to be uncomfortable, sometimes due to space or overly pushy employees. This location is nicely sized, well formatted, and have done an excellent job finding employees. Nothing bad to say.
Please do yourself a favor and dont shop here. I have been shopping here for almost a decade and every year the employees leave and get replaced with even lazier, stingier crooks. 2020 was the last straw with me for gamestop. Their policies are terrible, they sell you refurbished junk, theyre overpriced, and worst of all their customer service blows. The only reason i wont give a one star rating is because i can remember a time when this gamestop was actually good, but that time has passed. Do yourself a favor and just go to best buy or just order on amazon.A store that tries to rip off their long time patrons isnt one worth shopping at.
The staff are very friendly, especially to an oldster like myself who enjoys gaming. Id have given 5 stars, however, Ive been surprised that at a mall location, theyve not had items in stock I expected. Otherwise its a nice location, good crew, consistent prices. Forget driving here, however, parking is a nightmare.
Cool employees that are extremely knowledgeable on what theyre selling. Whenever you walk in, youre greeted by an employee. Also, the store has a wide selection of things other than video games. Its a great place for gamers and collectors alike. This place is, undoubtedly, the best Gamestop Ive ever been to.
One of the best gamestops Ive been to, I wish I wasnt bad at remembering names but everyone is so helpful. I wish more gamestops where like this one
They never pick up the phone. When I went into the store I called again and they just watch the phone ring while they talked about nothing. I drove along time just to get told we dont have.
I have been to this GameStop before, but one of the employees kicked me and my friend out after 2 minutes when we were checking if they lowered the price on any console, and seeing what we think of buying next time we came here. Its not a bad store, its pretty big and clean, just one of the employees were retarded.
The customer service here is fast and friendly. The immediately answered my questions and received my Wii games trade-ins. They also had a good selection of used Wii games for reasonable prices. (Super Mario Galaxy 2, for instance, was for sale at $2 less than online). This store was clean and well organized and it has a parking lot with plenty of space.
Preordered NBA 2k for the PS5 and apparently it hasn’t come in to the store at 11 am. I was told it’ll come in later in the afternoon and I called and a worker said the game is in stock at the store. I went back at 5 pm and they now are saying to wait two days. They are no longer answering any calls on purpose. It’s called preorder for a reason.
Ive been to a lot of GameStops throughout New York and the water clock tower and the people that work there are some of the best they helpful their patient and they really follow through with what they say if it wasnt for them in that store I would go to BestBuy and never go back GameStop
I have called this place over 50 times in the last 7 days and never received a response. When I drive by I see employees in an empty store doing nothing. This game stop is a joke. You have better luck calling cooperate.
Good customer service in store... Was told to give them a call before going to the store to check on the pre-orders EXCEPT they dont answer any calls when you try to reach them about the pre-orders
Have been coming to this location for games for the past 13 years and one of my most recent experiences were pretty terrible. The girl working there added a warranty on my new game without my approval. I asked for it to be removed because I didnt want the warranty on a game, especially a 3DS game. (Who gets warranty on a cartridge game?) Even though it was just $3, she consistently stated that I have to have a warranty on any new game I get and that it cant be sold without one. That statement left a bad taste in my mouth and I was certain that wasnt their policy. I bit the bullet and bought the game since it was near closing time and there wasnt any other location that would have been open by the time I got there. Went home, called corporate to get a verification of their new policy of mandatory warranties on their games and they said theres no such thing. If you want people to buy your warranties, dont scam them out of your customers. Especially people that have been buying from you for years.
I never had problem with the services here. Really good staff. Give them 5 stars because they always answer all my question about the games and system. Keep up the good job GameStop staff. 👏🏽🙌🏽🙏🏽💪🏽
Wide selection of games both pre-owned and new for all the latest consoles and handhelds. Theres also a selection of Pokemon plushies, tees, mugs, keychain blind boxes, and Funko Pops. Ask any of the store employees for help if you have a general or technical question or in-store event question.
Customer service could be betterTall young man with glasses was to busy playing around with a female workerNever againMy regular game stop is on liberty and 119thWas put of stock ps4 pro
Not many people know about this Gamestop.... so its ideal to go and shop without lots of crowds. And the female staff is great. Its goes to show you that women play video games also.
Place is neat, lines are quick even if you come at peak hours and employees are very nice. Free parking available. Just call ahead as they may be out of stock of some things.
Not a fan of the store in general. Gamestops 1980 retail layout is pure trash and needs a Apple store like revamp BUT this store location is big clean so theres less of a clutter feel.
I previously went to a Gamestop on 163-80 Jamaica Ave, Jamaica, NY 11432 and I had to return some items due to my nephew and niece having the items Ive bought for them already. I also was interested in trading in some retro games from the N64, and see if I can buy a Video game for my newly acquired Nintendo Switch. When I informed the Game Adviser at the counter of what I wanted to do, he simply stated we cant take returns for accessories and we dont take Used games that are for the N64, and suggested I should sell them on Craigs list instead. I just couldnt believe this. I thought to myself if this Rep would have tried to help me out a little, I would have pre-ordered some games along with buying a game for my new Switch. So instead I went to try my luck with the Gamestop near my job, and BOOM! I simply explained to Jon why I was here, and gave me NO ISSUE WHATSOEVER with what I wanted to do today. He gave me a refund on the items the other Gamestop didnt want to take back, and I was able to trade all 8 of my N64 games with ease. Because of this, I Pre-ordered 3 games with him, AND brought a game for my Switch as well. Also, the other game advisers saw my retro games and we all got into a conversation about them as well. I love how diverse and helpful this Gamestop is and I will make sure I will do all my gaming purchases here, no matter what. Your whole staff here is a strong asset to your company, and they should serve as a model on how every Gamestop store should be ran!
GOOD SERVICE ALL THE TIMEMY FAVORITE GAME STOP STORE 💪
This gamestop is usually organized and you can get what youre looking for fairly quick.
IM giving you , a 2 out of 5 since u suck I hope u hear this all the managers there. I been going to the store since I was 9 in 1998 and its 2017 now Im 28 . almost twenty yeas in business! I tried applying thousands of times and racist managers dont hire me ... so hire me !its been twenty years of experience for me and I use o chill with the old managers and do the walls for free while the gave free games to thieves and got away with that! YOU suck and your business is untrustworthy
The GameStop at clock tower plaza is small but very resourceful. Has a wide variety of items here. From candies to games, collector items and more. Want any brand of Xbox theyve got it. They also have all the different types of PlayStation here. They sell any type of DS here as well and its games. If you want to a custom controller for gaming consoles theyll do it for you and order it for you. They have turtle beach headphones here as well as many more gaming headsets they also have Bluetooth headphones so you can play without the mess of wires. It may be a small store but it is an amazing small store.
Great customer service help and explain everything showed me the deals on for the switch and PS4
Customer service is pretty good. Representative will more than usually ask if you need assistance or offer opinion in a game you may be interested in if youre browsing around
I live near jamaica but i travel to atlantic its amuch more neat store.The manger is very respectful and helpfull and he makes u want to come back to the store this is why i give this gamestop 5 stars. Unlike the manger in jamaica very rude and does not want to make me spend any cash their i triead giving him respect but what i got was an a heat example i try giving him my cash juss a regular he was on the phone while dealing with me and he started screaming at me saying i tossed money to him and i appilgized cause i didnt want any problem s thats my rant. But this is the gameatop to go # Atlantic Has a great manger.
Justin’s customer service was very terrible. Called the store for a cable he said they didn’t have it even tho the website says in stock and went into the store and found the cable.
Horrible I bought a controller and it broke and I have a one year warranty so when I was gonna get it fixed they said they dont have it and to call so I did but they never ever receive my call
I usually stalk GS. Its a cool store to visit. This one had a really good tchotchke area. Probably going back for the t-shirt I wanted.
Big store location with lots of games and products. Staff is very helpful and knowledgeable of games. Always a great time when I visit with the family
Fantastic store and crew. Always feel welcomed back everyone Im there. Helpful and honest people, huge selection and overall good atmosphere.
Quick service. kind, knowledgeable staff. knew what I wanted, where to get it and it was a good experience. with half hour to closing the staff was still very involved.
This location is trash. God forbid you call them and someone actually answers the phone.
I love this GameStop, staff members are super friendly. They always go beyond my expectation.
Bad service!!! I called for information on a modified plagstation 3 to see if they will take it and guy pretty much said no and hung the phone up b4 I can even say alright..I used to shop here ALOT all my midnight releases were here as well.. I know for a fact I wont be going back now...cityline here I come!!!
Staff was amazing, very helpful and personable! Store was clean and organized. It was a very pleasant experience.
Cool employees there
Great knowledgeable helpful workers clean well up kept store. Constantly stocked well on cool stuff
They’re better stocked, cleaner and better staffed than any other Game Stop in Queens or Brooklyn.
How are you supposed to call when the phone number doesnt even work?
The people that work there are very nice and helpful nation that have a lot in stock I was satisfied
The best gamestop in townOpen at 8AM also
Really good customer service was greeted right at the door by a fine young man
Game stop is the best placr to buy games and consel one time i went to games stop i buyed a games and i was 15 dollers for netando swich but she sad 61 i thought she was jorking but thay said that she know so its was mistake but its still the best place to buy games
Grandson bought a used game. On the box stated 17.88 , he was charged 24.88. clerk stated last week price. Returned game . They are stealing from the community. Will BOYCOTT THEM.
Always sells broken items and complains upon returning them.rude staff. except one lady who is nice.
Great prices and a lot of variety of games and more products, great service and affordable
The staff and the amount of merchandise to browse is the reason this specific GameStop gets Five stars from me
The staff is very attentive. Very clean and organized store
Great customer service workers very polite nice place
Got my The original controller back
The people here know what theyre talking about and its great to have a conversation about games with them.
Whats the point in having a phone when you never answer the phone!
GameStop has everything you need they have great customer service and is always up to date
Customer service is great and you always feel welcome when your there
Great service good merchandise.
Nice quantity of games. Nice and helpfulStaff. Will come back
There was one worker who was very mean but the stuff there and the rest of the people are great
This its the worse gamestop game ever i went to get mafia 3 for the midnight release and they close at 12:15 am totally slow employers and nothing more
This is not a location you ever want to visit. Employees are very rude and not helpful at all. I dont recommend anyone to come here.
I tried calling for weeks. No luck. Very unprofessional.
Good staff and the service was excellent 👍 😌
Place is clean, little bit of a weird layout compared to other gamestop stores.
Amazing service the employees know what they are talking about and what they are selling
Great crew very organized and easy to find wat u want
Staff here is the best. Very helpful and honest all the time.
Friendly staff. Great game selection.
Offers wide game selection, but staff can be pushy with what options GameStop offers such as store warranties and used game options.
Slow service!!!!!! Always. The walls with product never organized, everything is always mixed with sales items.
I went and asked for something they didnt have it and so I went and asked for something else.Cant blame them but what a inconvenience.
I like that it has Parking lotBig inside and has plenty of Games
Pretty decent, usually has the games that Im looking for in stock.
What lousy service, rude over the phone when only asking a question, inventory online is not up to date. Pick it up, come on.
Very nice people willing to stay a little later if need be
Helpful and has a lot of items in stock
Great employees way better then ganestops in the city
Great Place too buy games all the time
Good the having overwatch plush and am big overwatch finfld
Many good games and accessories for a good price
Its GameStop.... Full of video games. Cant go wrong
Just cost to much money to shop there
Well organized and clean
Nice staff, good selection of items.
Had a game hold. Few hours later came to pick it up, they tell me they dont have it.
Always a pleasure going to game stop on Atlantic Ave in Ozone Park
Because they dont make no sense
Employees are great and very helpful
GoTo when it comes to gaming for kids!
Manager is racist. Besides from that its a nice place
I always get my new games here
Always buying games here for my son
I always find what I need here!
Alright got what I wanted at a reasonable price
Helpful staff but understocked.
Organized store, not much variety
Who buys physical discs anymore?
Knowledgeable employees of game recommendations
Did not have what we wanted
Amazing love to go there
I would not shop here in at night
Awesome place and the worker to
Cool I guess
Nicely kept, good service
Large selection of new and used games
Nothing really
Good store for games
Its good but lower prices
Clean store many things to see
Every worker is very friendly
Very nice workers
Matt was very nice.
Its a great store :)
Great staff!
You can really connect with the cashiers
Needs more workers for registers.
Very nice place.
Very good
Needs more switch games.
Love it here
Is the best place ever
Good costumer service
It was fine
Great staffs helpful
Amazing staff
Great prices
Just buying games
Excellent staff
Not much variety
Great place
Great service
Excellent service
Free ROBLUX card
Bad costumer service Bad
Excellent Service
Friendly and knowledgeable
Good stuff
Love it
Awesome space
Had what i was looking for.
Very helpful
Helpful staff.
Its alright
Very efficient
Great
Good service
Awesome
Great place.
Slow
Bad service
GOT ROBUX!!!
Friendly staff
They serve very well, the girl speaks English and the boy speaks Spanish and English
The place is very spacious and organized. There are enough staff and they are well informed and very friendly.
You find everything very good place 👍
Me gusta mucho
Tis great success.
Buenas atenciones, fui porque mi hijo compro un juego el cual no era para la consola que tiene, fuimos para que nos cambiarán el juego y así fue. El joven que nos atendió fue muy coordinar y resolvió el problema cambiando el juego sin peros... La tienda está bien organizada y todo está muy bien organizado. Ellos ofrecen juegos nuevos o usados de segunda manos.
Total reviews rating 4.2
169 Reviews for GameStop 2023:
Review №1
2022-05-23This location is nice and conveniently located but my son went in and returned a game he had bought. The game was 32.59 and my son only received 31.59 back. The gentleman working the register said to my son oh sorry I dont have the dollar, its okay right? And proceeded to scam my 9 year old for a quick dollar. This is absolutely unacceptable.
Review №2
2022-04-02This place is unique in all the good sence. Variety, clean store, attentive staff.
Review №3
2022-01-24Employees are who make a type of business like this pleasant or bad. The dudes work there are cool and theyre my Gs.
Review №4
2022-06-30Alright I guess I mean GameStop still good ish
Review №5
2021-10-18Dont know much about these video games, but, the guy explained everything to me (games for my 7 yr old son). Ill definitely return before the holidays. Hopefully the sales will be rolling in by then!
Review №6
2021-04-19No longer what it used to be. I used to walk into GameStop looking for just that, games. Now it’s not the same. I feel like I’m walking into a souvenir shop. The games are there but so many other unnecessary items. Some may disagree with me but that just takes away from the actual GameStop feel. Back in the day you walk in they had the systems set up for play the games all around the wall, it was just different. Now it’s like a mini target or something. Took away from the experience
Review №7
2021-10-16Pre-ordered a game not only did the game not come on time but they never pick up the phone when I call to see if it’s in the store. The store could be empty and they would still not answer the phone.
Review №8
2018-11-24Ive actually never had a bad experience with them, they staff is always very friendly and very helpful. They truly know about the products they have in store and that helps me alot cause Im not the gamer in my family, my son is. Black Friday was also a cool experience, the staff was on top of their game, and while the line was very long that day, it did move rather quickly and staff was floating around the store assisting people on line to help move things along. Its always a pleasure to shop at that store.
Review №9
2021-07-07Mat always helps me when I get there. His recommendations have been great so far. I never wait long and most of the time they have what Im looking for.
Review №10
2021-03-16Great and clean store! The manager Matt always tries to help you with any situation. Emelly and Xavier also are well knowledgeable on upcoming titles.