Geek Squad in Levittown

Review №1

2021-01-26

Very unprofessional. I went to install a radio and 2 amps for my car. Within a day of leaving the amps were falling apart in the trunk along with the apple car play not working. In addition i brought another vehicle to install the same radio and parts were not connected correctly. I also noticed that the glove box compartment was not seated back properly. I reached out to Geek Squad and they told me to bring in my car on a day I did not have an appointment to fix these issues since it was from a previous job. I verified 3 times that it would not be a problem for me bringing in my car when I was not scheduled. They told me no problem. I brought the vehicle in and the lady says well work on your car in between the 2 other cars they already had. I didnt agree to this over the phone but figured even if my amps were fixed so they werent apart or the radio connectivity fixed, it wouldnt be a waste of a trip since I live an hour away. My car ended up staying at Best Buy for 10 hrs. I dropped the vehicle off at 10am and came back at 7pm to pick it up. When Chris the technician called, he said he was only able to adjust the latch on the glove box within those whole 10 hrs. As a customer I couldnt believe this, I live an hour away from the Levittown location and pretty much waited all day for them to do something that takes 10-15 min. i went back to pick up and questioned this. Chris was extremely rude and began to walk away from me and asked me to get out which was very unprofessional.I didnt like the way he spoke to me. I then went to speak to Geek Squad Supervisor Rafa Sikder who pretended to listen to my concerns and agreed then said she would call me back the next day with the best solution. I dont think my issue was very important to her since she never called. I also noticed that Geek Squad had cancelled all of my upcoming appointments at their store. Was this the solution ? I decided to go back in person, I saw Rafa and she ran to the back of the stock room to hide. I was then introduced to another manager Andrew Acompora who I explained my situation to as well. He states that the appointments were cancelled because the technician didnt like the way he was spoken to when he didnt seem to be bothered with what I had to say. I also tried to get a last name for the technician from Mr. Acompora but he refused to give it to me. I told him I could wait until he found it, He then responded with You can wait all day Again not a way to talk to a paying customer. I had more parts to install but you cant tell a customer to come in for service thinking their either gonna fix their previous mistakes or put on new parts but instead not fix anything. It was a waste of time and more importantly a waste of my day. The bottom line is, its not worth to bring your car here for service. The job wont be done right and youll most likely have problems you didnt have before.

Review №2

2021-02-12

Absolutely the worse service, dropped my son’s laptop for fan replacement and they didn’t even repair it. Told us that they couldn’t get the part from Dell and couldn’t repair after holding on to the laptop for 2 months. Whenever we called for updates, rep could never tell us anything. I recommend going to Sakki computers repair shop. They took care of mine in a week.

Review №3

2020-09-02

3-4 week repair times Large Appliance Warranty: do not purchase a large appliance warranty from Geek Squad. Have had to use the “protection plan” twice now for a Bosch dishwasher. Both times the dishwasher was out of service for three weeks or more due to lack of available appointment times and the technician being unprepared to fix the unit requiring two separate visits each time.

Review №4

2018-05-13

I bought a $200 plan with them for my laptop because my mom made me. It was the best decision ever. My brother had dropped my laptop and the screen broke so I brought it in. For absolutely no charge my screen was replaced. They said it would take two weeks for it to he sent directly to my house but it was returned in less than a week. I find their staff to be hit or miss, sometimes I get great nice guys, other times they are arrogant bullies. Overall my recent experience with them was great so Im giving five stars.

Review №5

2015-03-18

Ive been waiting two weeks for service from Geek Squad, their customer service is horrible. They didnt even bother showing up for todays appointment, no phone call. I had to call them, only to be rescheduled for later today MAYBE but just in case a Saturday appointment was mad. Dont make the mistake like I did and buy a service contract its worth nothing!! I give Geek Squad NO STARS but had to give them one just to post this.

Review №6

2018-12-10

There is no possible way to get anyone on the phone..... ever. They just leave you on hold indefinitely. You cannot get in touch with Geek Squad. They have different numbers for all of their locations, but its a call center, and unless you use their automated app, they wont pick up the phone and tell you please hang up. I cant get the status of my sons laptop repair. Finally, I chose appliances when I called back, and the gentleman told me yes, you reached the Levittown store, not a call center. He is now trying to get someone to pick up the phone. He is transferring me now, and told me someone is waiting there to pick up the call. Ive never experienced anything like this. Still waiting.....

Review №7

2022-07-02

Excellent service very friendly

Review №8

2017-08-29

If i could give them zero stars i would. each and every time i bring an appliance to them it comes back either worse or the same as when i brought it. All they do is a security scan and say theres nothing wrong. I have a security system and I couldve done my own scan. The appointments are stupid. They always say theres nothing wrong when i know there is something wrong because im the one that uses the appliance.

Review №9

2019-08-25

Bought a Dell laptop 7months ago, i made an appointment with Geek squad, they said it seems the mother board went , wants to charge me more to repair than i paid for the computer, then they said maybe i could call Dell , the worst customer service i have ever see

Review №10

2019-01-25

Absolutely wonderful customer care service. Agent were knowledgeable, prompt and respectful. I have and will continue to recommend Best Buy to my family and friends