Geek Squad in Saratoga Springs

Review №1

2021-06-26

Called to find out if they can transfer my call list from an ITE phone to an Apple phone, since the sim cards are not the same. I was held on hold almost 15 minutes, then told they do not take calls, only in person contact!!! I dont know what the Hell kind of a business that is, but they and Best Buy will never get any further business from me. I am 50 miles away, and they want me to drive 100 miles to ask a question!!!

Review №2

2019-07-16

I had an 1140am appointment. I showed up for my appointment and as told to come back in an hour. When I arrived back again, I was told to sit and wait so I did. I was waiting and the balding gray haired man working the geek squad counter wouldn’t even tell me how much longer it would be! I waited over an Hour sitting with my 2 small children; and finally I was able to speak to a manager. The manager who had know I was waiting and my phone wasn’t even seen yet. Took my phone to the back, gave it to the tech and told me it will be 20-30 minutes because it was just a reset. Since the phone was stuck on the start up screen. The young girl came out from the back 5 minutes later with my phone, and apologized to me. AND SAID if the man working the counter had just told her that the phone needed to be reset, or showed her the phone I would have been done in minutes! By the time I left the geek squad in Best Buy it was 250pm. I WILL NEVER BE USING THIS COMPANY AGAIN!!!

Review №3

2020-08-07

Although I have had to wait many times, but they have always been thorough and did a good job. I have fallen for many scams in the past, but the Geeks did great, sometimes just over the phone. Many people there to have the mobile devices and computer , Ipads etc there .. I think they are really over loaded right now. A lot of scams, malware, people getting into the system lately.

Review №4

2022-01-15

I waited 20 minutes past my appointment to talk to someone, had a five minute conversation to get no help, and all this after waiting a week to have the appointment because when I went in a week ago they couldnt be bothered to have a five minute conversation.

Review №5

2022-03-01

Consistently good food and service. My favorite is the Sautéed Schroom burger with zucchini fries.

Review №6

2020-07-25

I took a Samsung VR headset in to be repaired because Samsung listed this place as a certified service center and the Best Buy website seemed to confirm this as to at least being a service center for electronics in general. Was told by the 18 year old tech behind the counter that its been a really long time since they were a Samsung service center and couldnt work on my device without insurance.(although their website here clearly states with pride that they fix any device no matter where it was purchased, must have picked the one store not included in the 1100 stated just my luck) He then tells me they can ship directly to Samsung. Great I say lets do that. He walks to the back for a minute, comes to the counter and tells me,we cant. I mean, like we used to ship lots of stuff out, but like, not any more, like...bacause COVID. And then said It would be better if you, like, sent it in yourself because, like, I have two other clients already Im dealing with and it would be a long time, like 2 days before I could get to it. Well God bless you Best Buy Geek Squad kid, what an astronomically difficult job you have, yet day after day you show up unable to fix anything of ship stuff because...ya know....COVID. Or something. Can I speak to an adult?

Review №7

2018-10-28

Brought in my machine that would not turn on.Would not engage in discuss repairing my laptop. More said its probably easier to buy another. Could not persuade them to take it to diagnose.

Review №8

2022-01-31

Great pub fare in an inviting atmosphere

Review №9

2018-11-20

John geek squad manager no longer with them??? Best are always closer to door when it comes to not getting what was promised!

Review №10

2018-07-06

Waited in line for 25 minutes with no acknowledgement finally had to leave...be prepared to wait