In-store shopping
Yes
Genesis of New Rochelle in New Rochelle
Categories
Location on the map
New Rochelle, Westchester County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 914-368-2979
Site: https://www.genesisofnewrochelle...
Site: https://www.genesisofnewrochelle...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Comments (19)
Steve Hausman, and Taisha, from service, are always attentive and courteous. Patrick the valet also provides exemplary service. Highly recommend Genesis of New Rochelle service department.
Absolutely horrible service department. I have a very expensive Genesis G80 and i have been trying to get e appointment to service my G80 for more than a week, the person in charge of Genesis Service, Kara is never available and never returns calls. I have wasted hours on hold for her and NOTHING. Avoid this dealership at all cost.
Ive been trying to make an appointment for regular maintenance service since last Thursday and left several messages to Megan through Christie and Melissa, but never called me back. Just wasted a couple hours and for nothing.
Just got my G80 (loving it!) Dealership was busy, but very efficient. Vincent was awesome as was Mike! Its early, but love New Ro Genesis! Thx gang!
I got my car serviced with out an appointment. The people were very welcoming and got me in and out. I have say the cost was fair also.
Good service
I already buy 2 new cars here. My next car ......Somewhereelse
Hii, i wouldnt recommend nobody this location, stay a way.
Excellent
Total reviews rating 3.8
19 Reviews for Genesis of New Rochelle 2023:
Review №1
2022-01-19The place could use a fresh coat of paint but the staff were lovely. I had the pleasure of working with Eric Nava, who was very personable and patient, which can be hard when working with an oaf like me. When I compare my experience to other higher end dealerships (all relative) these folks had no trouble earning my business. The human experience was just better.
Review №2
2022-06-25I am very happy to write a review of Genesis of New Rochelle. My husband and I had a great experience trading in my lease and getting into a new GV70. I come from a family of Genesis owners and was very excited to be purchasing my first vehicle as I usually lease. Jaime in Finance was very helpful and honest when it came to cost. They worked with me and my budget in which we came to a reasonable compromise. They were most importantly very kind, attentive and patient with me. There were no surprises, I knew exactly what I was getting into and felt very happy with my purchase when I left their dealership. Now I have my most favorite vehicle, red with beige interior GV70 that I love. Thank you, Genesis Family,
Review №3
2022-05-06Went in to try to get a quote for a new suv and I was told off the bat and I quote “ we won’t even start talking to you for less that 5 to 7 thousand over MSRP” Walked right out. Should have read all the bad reviews about this place. Also there’s no parking anywhere and the place looks run down. I guess I’ll go spend my money somewhere else
Review №4
2022-06-08Great people, I think it was vargas self rep(she is great) along with a women financial person. They are awesome tag team
Review №5
2021-03-28Bait and switch tactics run amokI was very excited to get my genesis, went into the dealership and negotiated a price that I thought was fair. after putting a deposit down, and then coming back two days later to pick up my new car, I was presented with a different pricing. I then had to renegotiate the price again. when I questioned the sales person he seemed to say it was out of his hands and that this happened often. this is a horrible tactic to use. shame on you genesis of new rochelle. I would recommend finding another dealer. the car is incredible and I highly recommend it. the dealership, which is in disrepair, and the management of the dealership, is not to be trusted. I would find a more reputable dealer to do business with.
Review №6
2022-06-14Made the process of buying a car painless! Noah was really great
Review №7
2022-03-15Great friendly staff. Always willing to negotiating all reconditioning and dealer fees.
Review №8
2021-12-02Friendly people was very helpful in selling me the car I wanted hopefully the experience will continue when its time for service
Review №9
2022-04-23Illegal finance practices conducted here. Buyers beware. Very dishonest people.
Review №10
2020-09-11The Genesis cars are great cars that are being destroyed by poor service. They claim to give you genesis concierge with three years to service and valet pick up and drop off of your vehicle. I’ve had a genesis for over a year now and I have not been able to get an appointment for the cars first service. To note I was trying to get a service scheduled in December, before covid19 shutdown.