Gennaros Pizza Parlor in Saratoga Springs
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Saratoga Springs, Saratoga County, New York, US
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Site: http://www.gennarospizzaparlor.com/
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:11AM–9PM
I would have given this place 5 stars, but the attitude at the front counter when I came to pick up my food would actually bring it down to 2 stars. The food here is a five star rating. These are tough times, and it is a treat for me when I can order out these days. Local businesses need our support and I want to use what I have to keep them in business. So when I spend 50$ on a carryout I at least want a smile when I pick up my food. Maybe the guy was having a bad day, so I tipped them exceptionally well to maybe at least show how appreciative I was and brighten the mood...and not even a goodbye. I will continue to order food, but at least show some kindness to your customers.
By far the worst pizza Ive had in years. I asked to have a well done bottom and instead had gotten an undercooked pizza... Toppings??? The sausage was like cardboard and so fine that it just fell off the slices...I had one piece of pizza( maybe not even one) and threw the rest out...also the wings were pink inside of them... So I wasted 43$( 58$ with tip) and had to order from some place different.... Aweful aweful aweful....oh last is the corral on the bottom...thats all you felt was that...texture look and the whole bundle was thrown out.. sorry will not recommend this place to someone else...
Its just not what it used to be... worked there for 2 years, havent been back in a couple years, and was excited to come home and have my gennaros once again... Ordered a pizza and arancini - showed up about 15 minutes prior to pickup window so that I got my food hot and fresh. I arrive, and my arancini is done - sitting on a table, and not staying warm. I then wait 30 minutes for my pizza (not a big deal), and go home to realize my arancini is stone cold. I think to myself but its good ole gennaros so itll still be good, right? WRONG! The food lost all its flavor, everything is bland now - no seasoning. Risotto in the arancini was well under-cooked, pizza was crisped just enough that the nearly-burnt crust was the most pronounced flavor of the za... Seems the recipes were lost in transfer of ownership. Only thing saving it from one star is that it is edible and the atmosphere aint bad... wont be back, there is better pizza in Saratoga
The pizza is just ok was kinda burnt on the bottom. The weird part was I picked 3 specific slices from the slice pie In the display case and the girl behind the counter picked them and put them in the oven then some dude came out the back and told me I couldnt have one of the slices because the end folded and took some cheese proceed to give me a different slice even tho I said I wanted the one I had picked... thing is the cheese was off the end of the slice he replaced mine with and it was cold so basically the dude just ignored my request to have the slice I wanted even tho I didnt care some cheese came off to give me a slice I didnt want. also its 3$ a slice
Albany location..by far the worst pizza Ive ever had. Ordered the Gennaro. Edges were burnt. Hardly no sauce. Cheese was rubbery. Had neither the advertised sliced garlic or roasted red peppers. Did throw on some sliced green and yellow peppers though. Hey, peppers are peppers. Right?
Albany location:First time I have ever written a review on a restaurant, but when the service is that bad, well my hand is forced. 1. Made an order with 50% off pizza coupons and they forgot to apply the coupon. I had to call back for a refund. 2. When the order arrived, the pizza was burned black and the italian sub only had ham on it. 3. When we called they didnt offer to redeliver and asked if we wanted to pick it up. Sure, I want to pick up the correct sub that I ordered for delivery.. 4. When we got home, the new Italian didnt have capicola on it, so we returned... again. They claimed the square ham was capicola. It didnt look like any capicola Ive ever seen in NY. It looked like discount Hormel ham with a little red spice on it. Dont bother going there, its not worth it when there are way better places.
I’m changing to 5 stars. I ordered one of their specialty pizza’s but wanted no meat and add veggies. I received meat on the pizza. I didn’t realize until I got all the way home. I called just to let them know, I wasn’t going to drive back and I’m outside their delivery range. They made a fresh pizza and delivered it immediately! And it was absolutely delicious! Thank you so much, we really appreciated it.
Great atmosphere. Food was decent, not over the top. No wait on a Saturday night- that was a bonus. Staff was very friendly. Price: pasta dish was bland, hardly any chicken or broccoli (that we paid an extra price for). Disappointed with that; however, my salad was big and very tasty! Wings were small but good.
This has been our go to pizza place. The management recently changed and they are working out some kinks. In our most recent three visits the crust has been a bit soggy, while the flavor is still great. Perhaps they made some changes to oven temperatures or cooking time. The point of the slice should stay horizontal when held by the crust rather than collapsing. I will update this review when the food is back at the highest level. Also, prices got higher.
First of all.... I am 100% for the customer’s “Food for Thought”. As for this situation I can relate to other customers who have gone to this establishment and received undesirable food. I noticed that the place is being ran by what it appears to be a group of teenagers that don’t take pride in their job. Furthermore, I am going to explain that the food I received such as the pizza was black & burnt along the edges. My garlic knots were undercooked and doughy. They were flat, and also came in a pan that literally had black soot from the oven in it. For the person who removes the customer’s honest reviews about the food selection here, there is still word of mouth, that will be spread around about the business. Taking down these reviews Is unfair to those who have already paid for your food & haven’t received an apology, and it’s unjust to those who would like to see the ratings before they would like to dine at your restaurant
Today I tried your pizza for lunch for the first time! It was fantastic! I liked it so much I wanted my kids to try it! I ordered it for dinner and drove a half hour there and a half hour home! We ordered chicken wings, a grandpas pizza and a half cheese half sausage pizza! Not great ! The half and half had only cheese on every third piece and sausage on the other third and just sauce on the other slices! This was for my kids I had to fix it when I got home thank god I had cheese! But after paying $38 for 1 med and one large pizza and some wings to have to fix them when I got home I was not pleased! Probably wont be back! Two stars because my lunch was good And the wings were good too! 😩
Excellent service and good pizza. We ordered two pizza and two salads for delivery and the order taking process, communications and delivery experience were as good as it gets. The Caesar salad was large and the romain lettuce was fresh. It was over dressed a bit but so are most salads. The pizza was good but certainly not great. Part of this was likely just travel time for the delivery. I found it not like wood fired pizza Ive had elsewhere. That said, We will try it again and liked the experience overall.
Wow! I had tried this place months ago when it first opened and I thought it was good. Not great, but fine. I finally decided to try it again due to its distance from the Olde Saratoga Brewery. My god. Not only has this place improved, but theyre making some of the best darn pizza around. I tried the Mushroom Madness and it was mindblowing. So rich and creamy! The large is also a good, hefty size. They also sell by the slice if you want to try a menagerie of deliciousness.
Im not the biggest fan of thinner crust pizzas, but this pizza is amazing. My favorite place for pizza in saratoga! I also wouldnt call their pizza thin crust either... But its thinner than a lot of places... Its not like thick, but not too thin either. Its about the thickness of two floppy disks... Thats not a very good reference for the younger generation... Probably the thickness of a USB port... Thats a pretty good approximate reference point. The crust is delicious and not too hard and not too soft. I find you can fold a slice and the crust is just hard enough to support the weight almost out to the tip of the slice...Great pizza 5/7 would recommend.
My husband and I just moved here and we order pizza from here every Sunday! They are always super nice and super quick! Like, sometimes when the door bell rings with my food I get scared cause I’m not expecting it so fast lol. They are super sweet people and all y’all reading this trying to decide where to order from, stop your search and order from here!! I’m legit craving it now just writing this review...
Initial post 3/6/18:Gennaros arbitrarily decided not to deliver to us recently, after having delivered numerous times before (we were about once a month customers). Furthermore, they refused AFTER taking a complete order and credit card information from me.In speaking with the manager, I was actually to escalate the complaint to the owner, Kathy. She was unreasonable and rude on the phone, having clear disregard for customer satisfaction.Honestly, the pizza (and especially the sides) are too salty anyway. Id recommend Pizza 7 toward downtown Saratoga or Caputos toward Wilton.Both are higher quality with better customer service.Addendum 3/13/18:Owner responded on 3/6/18 to my review (accusingly with multiple exclamation points) that I am out of delivery range because they deliver in a 6 mi radius.This is rather amusing since our property is less than 5 miles from Genaros. And, again, they delivered multiple times to the address in the year preceding.Thank you for proving my point about your customer service; I would adjust the rating to zero stars if it was an option.
Phone girl was sweet as pie, fast & obviously knew what she was doing. Food was delivered in a timely manner. Quicker than I had expected. & price was great for a full dinner. Ordered Alfredo with chicken & broccoli. Fresh & HOT!!! & I am so skeptical about eating salad out but even this was fresh & you can tell it hadnt been sitting in the box in the cooler for days. The only thing I suggest is to add some garlic, salt & pepp to the Alfredo sauce. It did not taste bad at all... was very good. This is just something I put in my own.i will DEFINITELY be ordering here again!!! :) :) :)
Owners are two of the most friendly and relatable people ever. They’ve made this pizza parlor into a cozy go-to spot for any time of day. It’s a chic-looking dining spot in a suburban town. The food was hands down made with passion and delicious ingredients in every bite. We couldn’t decide on one thing — Buffalo wings, Buffalo chix pizza, margherita pizza, gennaros pizza, meatballs, rice balls and mozzarella slices were unbelievably tasteful!
Pizza is mediocre. It is not wood fired. It is a gas oven and they throw a piece of wood in a chamber on the side. The gas oven is not as hot as a real wood fired oven so the pizza stays in longer and drys out. The crust is dry. The cheese and sauce are okay so two stars instead of one. Dont believe all of the positive reviews, they are obvious plants.
I was in the area and was craving a slice so we googled the nearest pizza place and this was the best rated so we decided to stop in. Ill have to say that this was the best pizza if ever had and everyone traveling with me agreed. The staff was so inviting and friendly. I would 100% recommend this place to anyone.
The food here used to be my favorite in Saratoga and I ordered it at least twice a week. Over the past few months, the quality has PLUMMETED! The tomato sauce is literally just tomato sauce out of a can. This restaurant has gone from my first recommendation to an avoid it at all costs recommendation.
While waiting for them to finish up our order we watched one employee reach into a large container of parmesan cheese with bare hands and dirty fingernails and sprinkle it on top of the finished pizzas. He was also the same person handling the register and cashing people out. Just gross. How many other dirty hands reach into the same container and sprinkle cheese on the already cooked pizza? Ordered $94.00 worth of pizza and salad for an office lunch but wont be going back.
Owned by young couple who not just owners but are hands on everything.Having been recommended by a friend for their pasta soup i had to go and WOW were they right.It was better then the best i have ever had. Last night i went back for 2nd trip. Had chicken and egg plant dish.Again a successful trip.I will definitely be a regular after 2 great visits. Good luch to the new owners. Dont change anything.
Very poor service. Left on hold for way to long...then hung up on. No effort to apologize or make it right.Carina...thank you for the response. I still went in to make my order in person. When I told the manager about my frustration....I did not get the feeling whatsoever that he cared or wanted to make it right. It would have been VERY easy to turn this into a positive service situation. I called tonight and left my number for you. I would be happy to discuss further tomorrow. Thank you!
This place is awesome.The people who run it are friendly, the pizza is always exactly the same (delicious), and the price is comparable to other places that are no where near as good.I have been coming here every Thursday after a good leg workout, and never have been anything but 100% pleased.
I normally dont write reviews. That being said, this place deserves 5 stars and more. Not only is the food amazing, the people that work here are extraordinarily pleasant to converse with. Also, the food is always delivered in a timely manner. I would highly recommend this place to all my friends (and I do quite often).
In my 20s, I lived in & around NYC. My roommates and I would order from this amazing pizzeria so much that the delivery guy (Marcus) would randomly stop over on his way home if he had an unclaimed pie in his bag. Just to see if we wanted it.Gennaros Pizza is so good, and we order so often..that it would not be the least bit surprising to reprise my role as Excess Inventory Liquidator.Until that day comes; my family will continue to chopper-in Gennaros at least once a week.
Finally, a delicious and reasonable Italian spot.! Dinners are plentiful, sauce is authentic, pasta al dente, great meatball and parmesan chicken. The salad has tomatoes, onions, peppers, olives, etc. and yummy garlic bread. I almost wanted to keep this spot our little secret, but you must try it. In this town good things (affordable) dont always last, I sure hope this one does. GOOD JOB!
Ordered my usual pickup of chicken Alfredo fettuccini. Got home and found chicken parm? Called back and was told not her fault ticket wasn’t written right by owner. Asked if I wanted them to make the right order? Was not offered anything for mixup. When I said I’ll be back to get refund was asked if I wanted it comped? But owner was gone and she couldn’t do anything but refund. Walked in and was handed my money back (-$2.00 tip). Not only will I never go back but I will tell as many people as I can not to go either.
Ordered the garlic/parm wings with carmalized onions! Got it home.....NO BLUE CHEESE DRESSING, NO CELERY (was told that it comes with wings). If there was garlic in there it did a great job of hiding and Im still looking for the onions. WONT BE ORDERING FROM THERE AGAIN!
I find the food very good, but the service not so friendly, particularly when calling in to order. I repeatedly got put on hold for other counter customers (I could hear the woman on the phone taking orders while putting me on hold), even when I was effectively done ordering. When I ran late to pick it up, I got a snooty call from them telling me that my order was waiting. Poor customer service.
Total reviews rating 4.2
199 Reviews for Gennaros Pizza Parlor 2023:
Review №1
2022-01-14Thin, NY style pizza.Stingy on toppings. Dough was undercooked, which was impressive to me. Cant figure out how you can make the crust an eighth of an inch thick, yet still undercook the dough. I mean, the bottom of the crust was black so you know it was in for a while.My buffalo chicken pizza came with fresh mozzarella and the regular moz which was unique. Hardly any chicken on the pizza at all. Very dry. I like a little grease on my pizza, this had none.Also tried the margarita and plum cherry tomatoes slices. Both were dry, the cheese wasnt melted. I think they forgot the olive oil on these ones.If youre hard up for some true thin crust pizza, you might like Genarros. Otherwise I cant recommend these guys 👎
Review №2
2022-04-15The pizza is amazing and it is ready so quick too! The burrata appetizer is my favorite! Options are unique. Everyone is so friendly and you won’t find better prices. Definitely give Gennaro’s a call for your next pizza night:!
Review №3
2020-07-07Appreciated the delivery service, but pizza has been more than overcooked both times we ordered. No link to email on company website. Ordered small pizza and 3/4 pieces very burnt on top and crust. Subs are great. Called next morning, since we ordered close to closing, but was unable to receive email info or talk to manager.
Review №4
2022-02-26Went here today with my daughter the food was great but the girl at the counter was not very nice. Answered the phone making faces was angry because I asked her for a fork and a knife. Just not a very nice young girl.
Review №5
2021-02-12The pizza was fantastic as well as the wings and cookie. Definitely the best I have had in Saratoga
Review №6
2022-02-02The Caesar salad was deliciously fresh and the portion size was huge. Definitely a happy customer!
Review №7
2021-11-19Ordered pizzas and a tray of house salad for an office luncheon today. Everything was absolutely delicious. The salad presentation was beautiful! I highly recommend Gennaros.
Review №8
2021-06-30Wouldnt get garlic knots again. Perfectly crispy chicken tenders. Supreme pizza had good flavor but was too sopping wet and therefore not a crunchy crust - 2 hander for sure with toppings still falling off. Would get again and maybe try a different pizza. Oh and chocolate chip cookie was pretty yummy! Nice big chocolate chunks!Update: have tried 4 more pizzas - none are for me - all toppings = wet slice. Veggie pizza is especially disappointing. Did however enjoy the meatball sub and chicken Parm sub!
Review №9
2020-07-22Excellent pizza with fresh ingredients. A little heavy on the semolina on the crust, but overall very good. Chicken wings were also pretty good. They have deals every day of the week (Monday: one large cheese pizza and 10 wings for $20), so you can get a combo for cheap. Inside of restaurant is inviting and clean. Overall a great pizza place and would definitely recommend this place and I would visit again.
Review №10
2022-06-16Best pizza within 50 miles ... great service