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Gerber Collision & Glass in Tonawanda

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Phone: +1 716-834-0466
Site: https://www.gerbercollision.com/...
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 3.9

129 Reviews for Gerber Collision & Glass 2023:

Review №1

2021-03-03

Do not take your car to Gerber. I waited awhile to make this review because I wanted to turn my lease in first to make sure I didnt have MORE problems. I had someone back into the front of my car during the winter, and I had it towed to Gerber (it was Carruba at the time). Everything seemed to be going smoothly and I went to pick up my car. I didnt give it a super thorough look over when I picked it up, but I did notice they left the antenna unplugged and stored on the dash, but I shrugged it off and just screwed it back on. So spring time comes around and I notice the A/C isnt working, so I plan to go there and see if it was due to the accident. But before I get around to going there, I was rear ended pretty badly, so I figure Ill have it brought to them again. While doing my walk around with their advisor Melanie, I inform her that I also had an issue with my A/C, and ask if they can look at that while theyre fixing the rear. She says sure thing and writes it down as a post-repair concern. Couple weeks pass, I go to pick up the car, and ask if the AC was fixed. Ashley at the front desk appeared confused and tried to look up the file, and ends up blaming Melanie for not inputting the info correctly, and tells me I have to come back yet again on Monday. I show back up on Monday, wait 1 1/2 hours for them to check it out, and they come out saying that there shouldnt be any problems because the accident was in the rear. So the girl didnt inform them that it was a prior accident! They tell me to go to dealer instead. Ok fine. Well I got home and I wanted to check under the hood to see for myself. Then I noticed that there was a huge smudge of dirt under the clear coat on my hood. So I AGAIN take it back to have looked at. Again Im sitting there for hours, and they just hand me the keys saying its all set. I go look at it and it still looks absolutely terrible, and I start to notice these dust nibs ALL OVER the car. Almost every panel they painted had them. But it was too late in the day because they took forever, that the production manager was gone, so I had to bring it back AGAIN the next day. So now Im dealing with Colton, who is one of the managers. I tell him how inconvenient everything has been between the paint and the A/C. He is the first person there to actually apologize about the issues. So I get a rental car, and later that day, Colton calls and tells me hell bring my car to the dealer for me to get the AC fixed since they wont get to it right away. That is good service right there. Some time passes without hearing anything, but West herr was having some trouble getting parts, so it was sitting at the dealer for a little while. Finally everythings done, and I go to pick it up on a Sunday. I noticed that none of the dust nibs were gone on the car, only the hood was done. I bring this up to Ashley at the front desk, and she just shrugs it off saying I dont know what to tell you man, Im not up to date on this. And both her and another guy working there were both making comments about how they were paying for a rental car while West herr was taking their time. How unprofessional can you be to talk like that in front of a customer? The next day, their actual production manager Todd calls me, and tells me to wait 30 days for the new clear coat to cure, and he ALSO makes a comment about the rental car as if its my fault they offered to pay for it. Now while I have the car I noticed even more issues with the car. They never buffed or fixed on of the backup sensors, they just popped the damaged one back in, and the inner lip of the trunk was starting to peel up at the weld. So after a month goes by I bring it in, and Todd gives me this huge hassle about how the peeling paint has nothing to do with them, even though my accident involved my trunk as well. Honestly Todd was the MOST unprofessional guy there, he even went so far as to say something like Why does it matter what it looks like, its a lease. They obviously have absolutely no workmanship or care about the end product. Dont go here at all!

Review №2

2022-03-08

My accident happened on 2/3/2022 it’s currently 3/8/2022 they still haven’t completed the job. They said it was because parts they got in were damaged which is fine but wouldn’t u think they’d try and have those parts delivered w overnight delivery? I waited patiently because they said it was supposed to be done on the 3/4/22 but it’s almost a week later and I’m still waiting. The excuse that Covid is holding up deliveries is getting very old since most companies are back to business as usual.

Review №3

2021-11-17

If youre going to use this shop please be aware that if you have a deductible and the damage isnt that great and you have to pay they will pay your bill up to almost $100 of your deductible and tell you you should be glad. My deductible was 1,000 they tell me the damage was 900 they told me the car had a dent that the bumper had to be pulled in order for them to straighten the dent and paint the scratches. I checked the car two three other collision shops including one other goober and they all told me there was no dent in the bumper whatsoever that the bumper could be painted by roughing it up taping off the scratches and painting the car not even the other goober gave me an estimate over $500. Please get a second even a third opinion but dont trust their opinion.

Review №4

2019-05-30

Terrible management and workmanship. My entire experience here was nothing but problems. Ashley at the front desk was extremely friendly and helpful, however that can not be said for anybody else that I worked with. My vehicle was due to have work done to the rear... and only the rear. While at the shop it was obvious my vehicle had been either hit or scraped against something in the shop and they tried to hand my vehicle off to me damaged. On top of that there were also parts missing from my vehicle that were there prior to me giving it to them. The shop manager was extremely rude with my concern of my damaged front bumper, and took 3 attempts to have the bumper aligned and painted halfway decently. ( keep in mind that this was damage that happened at the shop, and I was pretty much told to live with it by the manager) I will insert photos to show this. If you take any pride in your vehicle or want it back quickly DO NOT BRING IT HERE!

Review №5

2021-07-14

My experience with Gerber collision wasn’t that great. I originally called to set up an estimate appointment which I did but called back and decided to do an virtual estimate through pictures. I was told to call the following business day if I didn’t receive an estimate the follow day which is what I did. I spoke to Todd I believe and asked the status of my estimate and his first answer was because I didn’t provide a VIN# (which I didn’t because I wasn’t buy my car when I submitted the photos) but it still allowed me to submit without it so I did. I didn’t get a call saying that it was a must in order to get a quote either...which it really isn’t needed I’ve a had paint work done before. Anyways I let him know that I couldn’t give my Vin at that moment I was at work. He then goes well I can’t do a estimate without it and that I was missing pictures anyways and all he had was black blank screens. Which I was aware of because they ask for certain angles that wasn’t applicable with the paint I needed done. Then he says this little black dot? I tell him yes and he gives yet another excuse saying that estimate wouldn’t be done anytime soon he’s busy and he couldn’t do it without the vin. So I leave my office to grab the vin and call back which he let the phone ring and after about 3 calls an agent transferred me off to the location and he finally answered and seemed a bit annoyed. I understand ppl get overwhelmed with work etc I don’t take things personal just fix my car. The next day or so I received an estimate through text with an insurance quote on it...I stated multiple times that I’m an out of pocket customer. That’s neither here nor there I know these companies just like to go after insurance companies for money. The estimate had all of these unnecessary fees for body parts etc. I literally have a small/tiny scratch or nick on my car just wanted to get it fixed because it’s a white car and you see everything on a white car. $800+ in work. So I got a second quote from another car shop and they told me that my nick was so small that they can’t charge me for it and that they would barely to be using any material for it. Long story short this place just wants your money...the receptionist I spoke to for me to book my appointment was delightful but Todd/Tom whichever needs a vacation or attitude check lol GO SOMEWHERE ELSE THEY WILL RIP YOU OFFI went to them before for my previous car when they were carruba I have idea about these new employees.

Review №6

2020-02-29

Great customer service! My car was fixed within a few days and returned spotless. Looked terrific outside and in! Back panels and door had to be replaced from being rear ended. They cleaned my weather tech mats and vacuumed the floors underneath that were covered in winter grim & salt and wiped down the interior. It appreciate since winter isn’t the easiest to do all that.

Review №7

2018-06-19

Excellent service at check in and when I picked up my vehicle. Everyone explained things well and moved the process along quickly. Special thanks to Lucy for her friendly, efficient service. They did a wonderful job fixing my car and had it ready a day earlier than estimated. They even cleaned it inside and out.

Review №8

2018-07-19

I brought my Volvo S60 into this location for repairs after an accident and was very pleased with the service. Lucy helped me tremendously with explaining what needed to be done to repair the damages and what I should expect. She kept me in the loop on the progress along the way. She also helped me figure out a rental car with the enterprise rental agent next door and kept them in the loop so I didn’t have to make any extra phone calls to extend my rental car. I highly recommend taking your car to this caribba location.

Review №9

2018-12-16

Here is our story, you decide for your self. My daughters car was repaired here. It took 6 weeks! The issues were there lack of coordination, the vehicle completion date was postponed twice which made the repair take 2 to 3 weeks longer. First one was because, I have no idea they just do not know how to schedule? The second time because the incorrect back end was ordered, I do not understand how this can happen. Is not the VIN number tied to all parts? If not it should be, so this doesnt happen. I will not recommend. The work was completed to satisfaction, but any repair shop can do this. Its about the customer service!

Review №10

2017-03-08

I had an awesome experience with Carubba Collision. My car was fixed within a week and it looked as good as it was before the collision. They provide the life time warranty as well of their repair work. I want to specially thank Gabe and Bryan for promptly resolving the issue between Enterprise Car rental and All state insurance. I will surely recommend Carubba Collision to everyone.Thanks for your great service.

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