Gladys Quinones - State Farm Insurance Agent in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.myagentgladys.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
I was becoming very frustrated with the lack of communication between State Farm and I regarding my policy and bill. Today I went to call and cancel all of my policies due to the unprofessionalism I was receiving. Alyssa is the reason why I am continuing my business with State Farm. It took a simple 10 minute phone call for her to explain what was going on and make me feel at ease. Because of her I will continue to refer people to her office, she truly showed amazing customer service today.
Love how professional and to the point they are with their service. Got introduced to them because of my dad. He is insured here for quite a while. Just recently got my car and they took care of all my questions and needs for my car in what would be best. Highly recommend them. Ask for Cathy.
I called this afternoon to transfer my auto insurance over from a different state. Even though the staff was working remotely, everyone I interacted with was kind, professional, and understanding. Peyton was extremely helpful, knowledgeable and was able to assist me in a timely fashion to get everything squared away.
Lauren was excellent at being efficient, thorough and professional. I’m a huge fan of professionals that do NOT waste my time and Lauren did everything in her power to give me a good quote. This is my first time with State Farm and I sure look forward to the continued partnership.
I worked with Lauren P to get my policy started. She made the Process super easy and got me more coverage for less. I was extremely satisfied with all her help and definitely will recommend her and this office to anyone looking for insurance because the quality of service was exceptional.
I just switched over Statefarm and saved a lot thanks to Peyton Riess! He is so knowledgeable and very very nice person. I was with Geico. He kept calling me and trying to offer great savings to me, I was reluctant. However, he never gave up. Wow! I have never seen anyone like him. I am impressed, I wish I switched from beginning. Anyways I finally did. Thanks Peyton and I hope I will enjoy my relationship with StateFarm 😊😊😊👍👍👍👌
I was having some trouble with my policy, and I had spoken to multiple representative and it was a major back and forth. I spoke to Alyssa who was kind and patient. She understood my frustration and was able to help resolve my issues. Alyssa communicated well, was responsive and extremely efficient.
After requesting quotes from several companies for auto insurance, I received a call from Lauren at State Farm. She was very professional and listened to me. She was not only responsive, but she helped me reduce the cost of my insurance, while giving me the same insurance I had at my previous ins co which was a a higher price. Thank you Lauren. I have recommended to my friends and family to give her a call should they want to make a positive change.
For anyone looking to replace their current car insurance State Farm is the way to go.Let me share a little bit of my experience, I was with Progressive Insurance and I was paying a huge insurance premium on a monthly basis, Ive called them time and time again no one wanted to help me, I keep hitting a dead end.I tried searching for a better rate when I got connected with Lauren everything changed. I was not only happy with the customer service but I was ecstatic with the all the help and options that she was giving me. I felt as if I was talking to a friend instead of an agent. My husband also thanks her a million times over, cause he says without her he might have had to put me up for adoption...LOL!!!! I will recommend everyone I know to Lauren. I am so appreciative of her and the service she provided. THANK YOU LAUREN!!!!!
There was a bit of miscommunication between my bank (was refinancing) and the office. I had to intervene to make sure we’re all on the same sheet of music. Alyssa Rivera was quite professional and understood my frustration. She quickly took steps to get the resolution underway and within 48 hours, my bank informed me They got what they were looking for. Alyssa seems to have understood the issue, took ownership and took the necessary steps to get the issue resolved.
What I like about State Farm is, they really help you. I spoke with Alyssa from State Farm and she was really nice, helpful and professional. She help me with getting my payment date change to a later date that was much better for me that I may continue to keep making my payments on time for each month. Im so happy I switch from Geico to State Farm :) Thank you Alyssa :)
I received from Lauren an extremely professional,kind and effective help for my car insurance issue. In a few minutes everything was finalized and I gained several hundreds of $ compared to the previous insurance. Thanks to Lauren for her excellent job. I will definitely recommend her service to my friends.
Great customer service. Gladys and her staff were very welcoming. I cannot recall ever having an agent be so polite and patient with helping me make my decision on which life insurance coverage would be best for me. Overall I thought the experience with State Farm was great. The agent took time to explain in detail every portion of the policy of my interest. She was very knowledgeable and answered all my questions in detail. I feel 110% I made the right choice with my insurance policy.
This particular insurance company is a complete scam. They give temporary insurance cards and then say underwriting found something on your license which is ran before they give you insurance. They then try and either jack up your rates or completely cancel your insurance. This place is a scam buyer beware. SCAM INSURANCE COMPANY YOU WILL REGRET WORKING WITH THEM DO NOT USE THIS PLACE. Go directly to State Farm if you want to use them do not use this insurance broker. SCAM SCAM SCAM SCAM SCAM SCAM AGENTS
Lauren was incredibly knowledgeable about all of State Farm’s policies, and super patient. As a first time car owner, she answered all of my questions so I could make an informed decision on my coverage. Looking forward to working with Lauren and State Farm in the future.
I had an amazing experience. I can honestly say that this is how past present and future customers should be treated no matter if you get approved declined or getting some insurance . The staff there is great. And I have to single out Stephanie. She is by far the most sweetest, friendly, and professional person you can possibly deal with for anything. She made me comfortable and was very thorough in answering what ever questions or concerns I had. She is second to none and I refer or recommend her to everyone . But in a whole they are all very classy and professional.
Gabby was able to help me and explain to me very professionally on the best insurance policy that worked best for me... great customer service I definitely recommend giving them a call. It doesn’t cost a thing to spend a few minutes and making sure you get the right coverage and support from the service...
I was shopping for a new auto insurance policy and I got to work with agent Cris . She was an amazing help and made this experience stress free . She answered all of my questions and concerns . She was very responsive and I appreciate her amazing customer experience . #shedeservesaraise 🥰
I’ve been struggling with auto insurance issues for the last few months but all my problems were rectified in a matter of minutes!. Lauren, my agent was extremely prompt , professional, and concise . She’s very knowledgeable and offered her own insight on how I should handle my situation. The core values that State Farm sets for its employees Lauren more than embodies that . For the first time I felt like I was being helped and taken care of instead of being shaked down for money.
I spoke with Gabby on life insurance policies, she was very helpful with the prices and what plan would work best for my situation. Gabby never left any questions unanswered and always responded promptly. I would highly recommend her to friends and family members. You get a plan worth every cent and the best service an agent can provide, I know from experience.
From the moment I walked into Gladys State Farm office, I was greeted and welcomed with warm smiles. I didnt know the importance of having insurance until she and her knowledgeable team informed me of its value. I am currently insured with her company and was offered the best rates compared to other insurance companies. I also have an app on my phone that keeps me up to date with my personal info which makes it easier to have access to my agent. I am very pleased with the services that Gladys and her staff provide and look forward to getting renters insurance next!!!
From the moment we entered this office last year we were greeted by numerous representatives but we were lucky enough to get Natasha as our representative. She has been there for us every step of the way answering every question we had. She has always checked up on us making sure our service was accurate and satisfying. She has been an outstanding representative and I will definitely be recommending her to anyone who needs insurance. Their customer service overall was efficient and excellent, I am happy to be apart of State Farm Insurance thanks to them.
Very pleased with the service provided by this agency! The customer service and knowledgeable information provided on products made me feel very comfortable with the decisions I was making. This business provides the level of professionalism for insurance buyers at any level. Thank you Gladys for covering all my insurance needs!
I’m truly happy I finally got renters insurance! Gladys was able to accommodate my crazy schedule after work hours. She was very patient, informative and dealt with me in the utmost professional manner. It’s such a relief to know I’m covered and to know I have their support at anytime.
Found out about agency through Michelle Rojas’ social media platforms. Did not have auto at the moment, however, she still managed to get me in to office for Life Insurance and Financial assistance with State Farm Bank! Great service and exceptional charisma!! Will definitely refer her to anyone in the future👍🏻👍🏻
I had an awesome experience. Raven Epps is the best! She works to achieve client satisfaction by understanding the needs of the client. Unlike other agents, Raven goes out of her way to make the client feel comfortable, and always makes her clients goals a priority. I am extremely impressed at her ability to get the job done. I highly recommend her for all of your insurance needs, and she will always be my go to insurance agent.
Glory Delgado is hands down the most helpful representative this branch has. She was patient, kind and extremely informative. She was able to answer questions I had previously asked that has either left other representatives stunned or baffled. She was inquisitive enough to give call backs to ensure I had received all the required documentation via mail. If you want a smooth process of kick starting your insurance, ask for her by name.
Michelle Rojas assisted my mother, Carmen Garcia, and I with a vehicle loan through State Farm Bank!! Michelle was super helpful, friendly, and assertive when helping us through the entire application process!! Would more than definitely recommend this agency and most specifically, this representative, to any potential customer looking for any financial or insurance assistance!! Great service!! Super pleased!! 👍🏼👍🏼👍🏼
I had the pleasure of working with Bailey and she was awesome! She helped me file a claim and was very accessible when I needed her. Even when she was away from the office she made sure to let me know as well as let me know if I had any questions who to contact. Thanks Bailey for making this experience smooth. I make sure to tell everyone to get insurance through State farm!
Today I went to get new coverage with State farm. I was actually referred to Glory Delgado by a close relative. Exceptional customer service and professionalism. I honestly felt ccomfortable being with State farm and recommend her. Answered every phone call and question clear and swiftly. Made the entire process quick and easy. Honestly, if I can offer 10 stars I will!
I had zero knowledge of renters insurance but I knew I needed to protect the valuables in my apartment. Gladys and her office manager Gabby did an excellent job at explaining the appropriate renters insurance policy for my valuables. If you are looking for a professional, knowledgeable and attentive agent, I recommend My Agent Gladys.
Amazing service! I worked with Raven and she walked was patient and thorough when looking for the best deals for my situation. She got back to me in a timely fashion and showed that her number one priority was customer satisfaction. I would reccomend Statefarm to anyone.
There are many State Farm agents to choose from in my neighborhood, but I chose Gladys Quinones office and have not any issues. Recently I had the pleasure of speaking to Lauren although the conversation was brief Lauren was able to supply me with the information that I needed. Extremely Professional.
I want to start off by saying this State farm office is the best ever. They help me out in the best way possible. They are very professional and friendly, I needed help with almost everything and more and the assisted me with that, from life insurance, renters, & auto. They have all the things you need. They even call me from time to time to check in on me. What business does that in 2018. Im very grateful for them. Thanks girls 😘😘😘
A very precise and detail-oriented facility. My Agent Glory Delgado, which whom accommodates all of my needs regarding my policies, has left me in awe with the amount of effort she puts into her work ethics and professionalism. Combining a friendly based environment, along with outstanding service, this office has no limits to their excellent service. Constantly fighting until you have the best rates possible. I am glad to be a client here at, Gladys Quinones Statefarm.
I recently totaled my car and was freaking out because it was financed. Bailey at State Farm walked me through step by step on what will be my next move and she even took it upon herself to keep me immediately updated on the whereabouts of my claim. She made me feel more relax and not as if the world was going to end as i initially felt. Glad she will be assisting me throughout this entire ordeal. State Farm is lucky to have such an amazing employee.
I was looking for a commercial auto insurance and I was having a hard time getting an insurance for my Driving School Car , but I called State Farm and spoke to Lauren and she resolved my problem with ease. Looking forward to have a long relationship with State Farm and Lauren ..
Wanted to say a huge thank you to Gabby Mejia from State Farm for being so caring and really helping me figure out my best options on payments and taking her time to see how I can get my best insurance rates. I felt like she really sincerely tried to help me with all my concerns and questions. She also followed up with me to give me new information on future things I can try to do for my best rates. I appreciate all the help and easing my worries! Thanks again!Chipotles on me for the entire State Farm family at 1029 E167th St.!! :0)
When I called in for a quote, the agent was clear and concise. They offered several different packages and deals that worked for me. The agent also spoke Spanish, which helped me understand certain things better. I highly recommend this office and Statefarm if you are looking for car or life insurance.
Our Insurance agent, Stephanie Almonte, at State Farm office has went above and beyond customer satisfaction!! Stephanie has been our insurance agent for the past 6 months and I plan on never leaving Stephanie as well as State Farm. I had Geico for the past 25 years and l left them to come to State Farm which got my family a huge saving for our 3 cars ensured with State Farm for over $400 per month. I shopped other Insurance companies, however I believe there is no other company that can provide this customer service as well as competitive rates as State Farm does. Stephanie continually displays a professional and kind disposition and State Farm needs to be proud to have her as their employee. Stephanie will follow through on any request or question I have in a prompt manner and is so pleasant to work with. I highly recommend Stephanie as your insurance agent.
Diamond was very helpful, knowledgeable , and professional . She was able to get me the most coverage at the best price that for my needs . The office was a neat warm and professiona space where’s I felt at ease to discuss my insurance needs. The service was so good that my mother also switched to Dtatw Farm after learning of my coverage and saving.Thanks again diamond !!!!
Ladies and gentlemen you need to see agent glory Delgado!! Fast service very polite she had me on my grandmothers policy in minutes and made sure I had every discount i could applied to my grandmother policy! She explained the benefits state farm offers where anyone can understand and finds even more ways to save you money!! Because who dont wanna save!! Thank you glory!!!
All my years of having insurance Ive never had an experience like the one Ive experienced with this agent, if I can give ZERO STARS THATS WHAT I WOULD DO! I believe its a combination of how state farm does business and the INCOMPETENCE of the agents office. Even though the manager was trying to help, but to it was too little to late. She couldnt even remember some of the conversations weve had, maybe thats because of too much damage control. IDK.BEWARE, LOOK ELSEWHERE!!!
TODAY I FINALLY HAD THE OPPORTUNITY TO BE BLESS BY AN EXTREMELY HELPFUL INSURANCE AGENT. GLORY IS ACTUALLY AN INSURANCE QUEEN, OR EVEN AN INSURANCE GODDESS. SHE IS RESPECTFUL, ASSERTIVE, AND WAS WILLING TO WALK ME THROUGH THE EXTRA MILE TO PROVIDE ME WITH THE ANSWERS TO MY QUESTIONS. FROM THE VERY START, SHE MADE ME FEEL COMFORTABLE WITH HER HONESTY, POLITENESS AND HER ABILITY TO PLEASE HER CUSTOMERS.I WILL RECOMMEND HER TO ANYONE SEEKING INSURANCE. STATE FARM GOT MY VOTE 💯%.THANK YOU GLORY.
I’ve been considering Life Insurance for a few months now, as I work in sometimes hazardous conditions, but I’ve been putting it off. Thankfully, Gladys Quinones took time out to explain to me the benefits, the risks, and why it’s an asset for my family in the event things go wrong. I feel peace of mind knowing that I’ve taken this step and protected my loved ones. Thanks to Gladys!
Glory Delgado the auto specialist is amazing ive been with state farm for 3 years and I never had an issue I have multiple polcies with this office the ladies are very professional every evrytime I come in the agency I feel welcomed and right at home if you need help saving money Glory is the best person to speak to
Glory delgado proposed a lower qoute payment By advising me through the state farm process and informing me about each qoutable which made me switch quotes immediatly. She is a great account manager and i highly recommend this state farm location to all local residents.
Im in awe with Ms Quiñones and staff. They went the extra mile to help me with my car insurance when we had an overlap.I can even say that they went beyond of their responsibility to fix my problem. They arranged everything for us and made it very comfortable and easy for us when we had to go to DMV. Everyone knows that going there is not the best place to be, but working side by side with them made us feel that they were there standing by our side all the times. And it wasnt just the staff, but to actually have the owner Ms Quiñones call me herself ment a lot to me and my husband. Knowing that she made time from her busy schedule to speak to us, its just amazing and shows such interest in us. I hate automatic systems. And here at this State Farm location they made you feel important and that they actually cared. I just want to thank State Farm for having this young lady representing you guys. This office is an A+ in my eyes, very knowledgeable and professional.Wouldnt go elsewhere.Sincerely,Maritza & Freddy Martinez
Total reviews rating 4.9
199 Reviews for Gladys Quinones - State Farm Insurance Agent 2023:
Review №1
2022-09-13This review to to let everyone know about Sebastian. I’m a firm believer in customer service and this young man is wonderful. I previously asked Cooperate for an office near me because I didn’t like the customer service here. Let me explain…my previous reps would say they would call back with info on whatever I called in about but there was never any call back or I get anything resolved without following up myself.Last week I called, got Sebastian to whom I explained my issues and he replied “ I don’t know, I would send an email to get the correct information and please give me until Wednesday to call you with an answer.” Well, that call came Wednesday @10.50 am and my issue seem to be resolved. Thx you young man! Well done, even if my issue wasn’t resolved, I would still write this review because you gave your word and kept it! Much Success!!
Review №2
2022-08-25Id like to write this review prefaced by saying the 5 stars goes to Sebastian who helped me resolve an issue with my coverage after multiple attempts with other agents proved unsuccessful. After a few calls and being told new dates I would receive a call back regarding my coverage issue, I received no feedback from agents as I was told I would and the date by which this needed to be addressed was fast approaching.That is when I spoke to Sebastian who addressed the issue right away, calling me back a few times to keep my updated on progress of the resolution and fixing the issue within 24 hours. It was exemplary service on his part and what I needed to put my mind at ease with my cars coverage.I hope in the future to have better luck with service from the rest of this office, but know I will ask for Sebastian moving forward to handle all of my insurance needs. Thanks again Sebastian and keep up the great work!
Review №3
2022-04-29Just wanted to share that the customer service girl named Alyssa was very professional and polite on attending me. 👍 I made my payment and also answered all my questions in a way I understood correct. Give her my thanks once again and thank you again for such a great service
Review №4
2022-07-11I want to give Cathy a mega shoutout for helping my family out. We had some issues and she handled my frustrations gracefully. Cathy went above and beyond for us.Cathy and Lauren are great for taking time out of their day to help me out with some struggles that my family was having.
Review №5
2022-09-13Gladys Quinones State Farm Agency is truly a great insurance agency! The agents there are always very professional, friendly and very helpful, especially my favorite agent, Sabastian!! Sabastian is truly the best agent ever! He makes, takes and gives extra time to listen and address his new and existing customers needs, questions and concerns about their insurance needs and policies! He never minds going the extra mile and or doing whatever it takes to make sure you understand your options! He will explain a lot of information in detail so you know what to do and how to choose what best fits your needs for now and how to possibly increase and enhance your policies and provisions going forward!! He a great sales Agent and a even better listener!! He makes me feel like having my little business is important to him, even though, I actually do need a lot of the services they offer!! To be honest, basic insurance companies come a dime a dozen but great sales people do not!! SABASTIAN, you are GREAT and HONEST and I truly do love having STATE FARM Insurance, all because of you!! Lol…Sabastian makes me feel like “more then just s good neighbor” He make me feel like part of State Farm’s family and whenever I call, they are right there!! I’m happy and secure in knowing all my insurance needs are met now that I’m with Gladys Quinones and my#1guy SABASTIAN#The newJAKE!!🤣🤣 So, If you’re in need of some new insurance I highly recommend giving this agency a try! I promise, they’ll take very good care of you and all your insurance needs in the best ways possible so you won’t be disappointed!! They bring back the old standards of what truly great customer service should be! I’m very grateful to all of them, especially Sabastian for taking the extra time to appreciate all the average customers, just like me!! Job well done!👏🏽👏🏽
Review №6
2022-09-09Ivonne she is the best 💯, super friendly, she helped me with everything I needed. Very kind and she explained me very well every detail of my policy.
Review №7
2022-08-17Cathy was very nice , she helped me provide all documents needed for my policy . Peyton was also very helpful.
Review №8
2022-04-20Alyssa is very professional. She helped me choose a great representative to get a quote! I highly recommend this office and their amazing team.
Review №9
2022-04-27Cathy helped me set up the DSS app & auto pay in office . Super efficient & great at servicing my policy . Definitely recommend asking for her .
Review №10
2022-03-15I had the pleasure of getting help from Alyssa Rivera, she is very professional and very efficient Alyssa, is such a nice and caring person (agent) you have a diamond in the making please dont lose her, she has made my day.