Gladys Quinones - State Farm Insurance Agent in Bronx

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Phone: +1 718-484-3373
Site: https://www.myagentgladys.com/
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.9

199 Reviews for Gladys Quinones - State Farm Insurance Agent 2023:

Review №1

2022-09-13

This review to to let everyone know about Sebastian. I’m a firm believer in customer service and this young man is wonderful. I previously asked Cooperate for an office near me because I didn’t like the customer service here. Let me explain…my previous reps would say they would call back with info on whatever I called in about but there was never any call back or I get anything resolved without following up myself.Last week I called, got Sebastian to whom I explained my issues and he replied “ I don’t know, I would send an email to get the correct information and please give me until Wednesday to call you with an answer.” Well, that call came Wednesday @10.50 am and my issue seem to be resolved. Thx you young man! Well done, even if my issue wasn’t resolved, I would still write this review because you gave your word and kept it! Much Success!!

Review №2

2022-08-25

Id like to write this review prefaced by saying the 5 stars goes to Sebastian who helped me resolve an issue with my coverage after multiple attempts with other agents proved unsuccessful. After a few calls and being told new dates I would receive a call back regarding my coverage issue, I received no feedback from agents as I was told I would and the date by which this needed to be addressed was fast approaching.That is when I spoke to Sebastian who addressed the issue right away, calling me back a few times to keep my updated on progress of the resolution and fixing the issue within 24 hours. It was exemplary service on his part and what I needed to put my mind at ease with my cars coverage.I hope in the future to have better luck with service from the rest of this office, but know I will ask for Sebastian moving forward to handle all of my insurance needs. Thanks again Sebastian and keep up the great work!

Review №3

2022-04-29

Just wanted to share that the customer service girl named Alyssa was very professional and polite on attending me. 👍 I made my payment and also answered all my questions in a way I understood correct. Give her my thanks once again and thank you again for such a great service

Review №4

2022-07-11

I want to give Cathy a mega shoutout for helping my family out. We had some issues and she handled my frustrations gracefully. Cathy went above and beyond for us.Cathy and Lauren are great for taking time out of their day to help me out with some struggles that my family was having.

Review №5

2022-09-13

Gladys Quinones State Farm Agency is truly a great insurance agency! The agents there are always very professional, friendly and very helpful, especially my favorite agent, Sabastian!! Sabastian is truly the best agent ever! He makes, takes and gives extra time to listen and address his new and existing customers needs, questions and concerns about their insurance needs and policies! He never minds going the extra mile and or doing whatever it takes to make sure you understand your options! He will explain a lot of information in detail so you know what to do and how to choose what best fits your needs for now and how to possibly increase and enhance your policies and provisions going forward!! He a great sales Agent and a even better listener!! He makes me feel like having my little business is important to him, even though, I actually do need a lot of the services they offer!! To be honest, basic insurance companies come a dime a dozen but great sales people do not!! SABASTIAN, you are GREAT and HONEST and I truly do love having STATE FARM Insurance, all because of you!! Lol…Sabastian makes me feel like “more then just s good neighbor” He make me feel like part of State Farm’s family and whenever I call, they are right there!! I’m happy and secure in knowing all my insurance needs are met now that I’m with Gladys Quinones and my#1guy SABASTIAN#The newJAKE!!🤣🤣 So, If you’re in need of some new insurance I highly recommend giving this agency a try! I promise, they’ll take very good care of you and all your insurance needs in the best ways possible so you won’t be disappointed!! They bring back the old standards of what truly great customer service should be! I’m very grateful to all of them, especially Sabastian for taking the extra time to appreciate all the average customers, just like me!! Job well done!👏🏽👏🏽

Review №6

2022-09-09

Ivonne she is the best 💯, super friendly, she helped me with everything I needed. Very kind and she explained me very well every detail of my policy.

Review №7

2022-08-17

Cathy was very nice , she helped me provide all documents needed for my policy . Peyton was also very helpful.

Review №8

2022-04-20

Alyssa is very professional. She helped me choose a great representative to get a quote! I highly recommend this office and their amazing team.

Review №9

2022-04-27

Cathy helped me set up the DSS app & auto pay in office . Super efficient & great at servicing my policy . Definitely recommend asking for her .

Review №10

2022-03-15

I had the pleasure of getting help from Alyssa Rivera, she is very professional and very efficient Alyssa, is such a nice and caring person (agent) you have a diamond in the making please dont lose her, she has made my day.