Glass Tops Direct in Inwood
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Location on the map
Inwood, Nassau County, New York, US
Service options
Site: https://glasstopsdirect.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
I have just placed my second order with glasstopsdirect.com. My first order of glass corner shelves arrived without any breakage to the glass at the address which I designated. I also ordered shelf brackets. All items received were as ordered. Your prices are significantly cheaper than our local glass supplier/cutter. We are ordering again and will have our local glass cutter cut the glass to our specifications, as you do not specially cut your glass. Your site was easy to use and our order shipped promptly. The only trouble which we had was to determine what thickness the back of the shelf brackets were, ie. how far from the wall the shelf bracket would hold the edge of the glass shelf, as your site does not say. Re: Brackets SQC-01, HRC-01, 2REC-01. The shelf brackets are very nice looking and sturdy. Because you have free shipping, we ordered all of the shelf brackets on the first order, measured the brackets at issue, and now we are ordering the remaining shelves.
I am truly impressed. After the glass table top in our kitchen table broke. I was ready to buy a new table until I found this company on google. I saw mixed reviews but decided to go for it anyway. I placed the order online for a 41 Square Glass Top and it was reasonably priced. I was nervous since I live in Florida and it is coming from NY. I got my order today (placed it 6 days ago). The glass was so greatly packaged and protected. I am impressed with the quality of the glass and how prompt my order was processed and delivered. I would recommend this company.
One star for the customer service and delivery. After “confirming” with the warehouse that delivery would be Wednesday or Thursday (I wouldn’t call that confirming since I couldn’t get a straight answer), the delivery showed up unannounced on Tuesday afternoon. I repeatedly asked for an advanced notice of the delivery so I could notify my building but apparently that was ignored.The “white glove” service consisted of the delivery men leaning the glass top against the wall in the hallway outside my apartment. They started to walk away and I asked, “can you at least bring it inside?” Which they did. I immediately called customer service to let them know about the experience and they said there was nothing they could do since I “told them” to “just” bring it inside. Meanwhile, they were content with leaving it in the hallway! Is that really white glove delivery?Now I have a 118lb package blocking access to my closet that I definitely can’t move myself, nonetheless lift it to put the glass top on the table base. Customer service told me to “ask someone to help”. Wow, no kidding.**to add insult to injury, the unannounced delivery showed up while I was on the phone with a client and I had to postpone the call. I do not (and never will) treat clients the way this company does.
I received the glass table top I ordered pretty quickly after I purchased it. It’s a great piece of glass! I have two issues... It did not come with the free bumpons like advertised so I had to find something to put between my glass and coffee table. Also, there is a small chip in the glass. It is barely noticeable but one would expect a new piece of glass to arrive chipless.
This company is absolutely fantastic!!! I could not be more pleased. I have had two side tables without tops for about a year now. ordered the tops online and shipped to my house in a few days. Absolutely beautiful and exactly as advertised. I was a little concerned because it didnt seem like a big company with a big name and backing but they allowed amazon pay and guaranteed satisfaction. I also like then when you call for customer assistance a real person answers the phone. Great Service, Great People, Great product. Thank you so much.
I cant express my gratitude and satisfaction with the Glass Tops Direct customer service and help. I used the online chat to answer questions, got great guidance, and ordered a table top. They put a rush on it and it arrived within 4 days of the order. I had follow up from Jordan each day and appreciate the service level and quality of the product delivered. The table top looks great and timing was everything to beat out of town visitors. Thanks again and I would recommend Glass Tops Direct to anyone!
The one star is for customer service. The product is excellent, however do not expect to receive even standard customer service from this company! I ordered a glass table top which weighed 110 pounds and opted for white glove delivery (at an added cost). I ordered via phone to make sure that this was possible. I was promised that I would receive notification the day before delivery so I could arrange to be home. I received an email at 8:50 AM on the morning of the delivery, telling me that the table top would be delivered by 10 AM. This was the first communication I received from them after ordering two weeks before. I was already at work, and immediately called to speak with the delivery team. They told me they would deliver at a later date (their base is in Queens; my home is in nearby Westchester NY). I called the company to make sure that this would happen soon, and was told I would have to wait one or two weeks for a future delivery. When I arrived home, there was a large package leaning against my front door, blocking any entry. It was the table top. I called the company. They said they would refund the white glove delivery amount and that I would have to wait one to two weeks for the men to come back if I wanted them to remove the package from in front of my door. The package weighed over 110 pounds and I had to beg a neighbor to help me move it. This is horrible customer service! Too bad, because their product is truly good quality.
A friend of mine broke the glass top to an antique table that was 18”x32”. I was excited to see I could find a replacement that size. When the product was delivered, it was 1/8” shorter than 32” long so it was too small for the glass insert spot. It barely was too small, falling off of the small edge to set the glass on.The company told me the sizes could vary which is COMPLETE BS… don’t advertise a certain size if you aren’t competent enough to cut a piece that exact size. Most things need to be exact measurements.Make it right and give me the size I ordered.
Just received a 40-square, 3/4 thick coffee table top for a vintageBarcelona chrome base. From order placement to delivery tooksome time, but was well worth it. The glass is perfect, the pricemore than fair (local resources charged up to 3x more), servicewas thoughtful, and delivery included placement in my living room.Id highly recommend this company.
Fast responses to a question, easy to navigate website, easy to pick just the right table top. I ordered the 36 x 60 Rectangle Glass Top 1/2 Thick - 1 Bevel Edge With 1 Radius AND it was a beautiful replacement for my old dining room table top. Great company to deal with. R Morrison - Maryland
Awful customer service. They were supposed to call days in advance to advise of the scheduled delivery so I can notify my building. Had it not been for me emailing to inquire about the status of my delivery, I never would have known it was out for delivery. They advised one hour before they were coming, so I had to race out of work to try to meet them there to accept the delivery and notify my building. I called their customer service to let them know I was on my way, and then I got a call from my building that it was delivered and just left in the front vestibule when it was supposed to be door-to-door delivery. I had to manage to carry a 90 lb. tabletop up two flights into my apartment on my own. When I called customer service again they said sorry, and I requested to speak with a supervisor. Still waiting for that supervisor to call. Poor operations, poor customer service. To top it off they didnt include the bump-ins that the PO stated were included. 1 star review.
I cant believe these guys just brought a replacement 6 round glass table top when ours broke after many months of use. We were pleasantly surprised with the delivery. I dont know what else to say except theyre awesome! Rarely does one see this kind of service in todays world. I seldom write product reviews but this clearly deserves recognition. Ill ever buy anywhere else. Thanks guys !!!!!!!!
Total reviews rating 4.2
35 Reviews for Glass Tops Direct 2023:
Review №1
2022-06-10Fabulous Product! Excellent Service!I needed to replace a broken dining tables glass top (42x72). Before making the buying decision, I checked 5 different companies of the same product with price offering varying from $1700 to $2300. Then I came across to Glass Tops Direct. Seeing the overwhelmingly good reviews and photos, I decided to give it a shot at the cost of $500. Well well well.... let me tell you something - the quality of the glass top totally exceeded my expectation! not to mention the wonderful customer serve and how helpful the delivery men were!! Once again, I am convinced that HIGH price point does not mean a thing when it comes to VALUE and SATISFACTION.
Review №2
2022-07-11Wow!! I was looking for some floating glass shelves above our coffee station and every option I found was $1000+ for the customer size we needed. Glass Tops Direct was 1/5th of the price, had the items in stock and we received within 10 days. Incredible! Dont be skeptical. The shelves and fixtures are high quality. The brass matches my high end Rejuvenation lighting PERFECTLY. Would highly recommend!
Review №3
2022-03-26We ordered a glass top for a base that we already had. We received confirmation of the order immediately and were sent tracking information soon after. The top arrived early and in perfect condition. It had been wrapped well. Nothing bad to say about this experience and we will use Glass Tops direct if we need additional products down the line.
Review №4
2022-04-22Pleasantly surprised with their awesome customer service. I ordered a bathroom mirror and it sat in the complex office for 10 days and when we finally came by to install it was smashed inside the box. I was beyond the 7 day return window, and knew the timing error was on me, but still reached out to ask for a possible compromise, prepared that there wouldnt be since it would be impossible to prove fault. NO QUESTIONS ASKED, customer service IMMEDIATELY SENT REPLACEMENT MIRROR AT NO CHARGE; not to mention I had the response within a few hours of writing them. KUDOS TO JIMMY J.! Im impressed with you guys, that was above and beyond!
Review №5
2022-01-19The table top we ordered arrived with a small, intact chip. We had a glass sepcialist take a look. It could be fixed but there would always be a small divet. GTD sent a new one, no charge and did so with no fuss! Outstanding customer service, I highly recommend this company.
Review №6
2021-05-13The table tops we purchased were delivered to our billing address in Maryland instead of the shipping address in Florida. Glass Tops Direct offered to send call tag for the table tops but wouldnt be able to deliver them to FL until following week. When I explained that we would need to overnight the tops so that they could make it onto a cargo ship before it left the dock, we were offered a $40 credit (on a $209 order). I replied that it cost our company $470 to overnight the tops. The response we received was I would definitely recommend ground! I wouldnt recommend using this company if you have a deadline.
Review №7
2020-01-20We were very excited about getting our new round glass table top from Glass Tops direct after reading all the great reviews. Once we received it we checked from breaks, nicks, etc,and there were none, but the glass seemed not to be polished correctly. There is a streaky, filmy, scratchy, gritty surface that we are not able to get cleaned or clear off on the entire surface. After contacting the company, the only resolution they offered is to return it (at our cost) for a replacement or to refund ONLY 30 percent of the cost. Given the cost of shipping for something this heavy, returning it is not a good option! Update: We are working with them to resolve this issue and they have offered to pay return shipping. 1/13/2020. Update: they replaced our glass top at no cost and it arrived in perfect condition. We didnt even have to return the defective one. They really stood behind their product. Thanks Jimmy! 1/20/2020.
Review №8
2020-11-29I wanted to place a piece of glass on top of my bedside table to add to its life. I checked both local and online stores and Glasstops Direct had the best prices. Luckily, they had the size that I wanted to so I went ahead and placed my order. Ill be honest, I was afraid I would get some cheap piece of glass that would easily break but that was not the case at all. The glass not only arrived sooner than quoted, it was extremely well packaged and the glass itself was much thicker than I expected. Im so pleased with this purchase!
Review №9
2019-02-14What a fabulous company. Free delivery was made in four days, the 42× 72 inch glass with beveled edges was carefully packed in foam and arrived in perfect condition. The trucking company handled the over 200 lb. package with great care. The quality and value exceeded my expectations. If I ever need any glass in the future this will be my go to place. I will highly recommend glasstopsdirect to all my friends. Thank you for dressing up my dining room and protecting my investment of an expensive wood table. This glass tabletop is already being admired by everyone who has seen it.
Review №10
2020-12-07The glass top I ordered was made and packaged to perfection. I use it under my laptop to protect my desk — far superior to any laptop protectors available in plastic or any material, anywhere else. My glass top is highest quality — a work of art, really — and shipped quickly in super-safe custom-fitted packing. Highly recommend this product and seller