Wheelchair-accessible car park
Yes
Goodrich Auto Works in Bath
Categories
Location on the map
Bath, Steuben County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 607-776-7777
Site: http://goodrichautoworks.com/
Site: http://goodrichautoworks.com/
Opening hours
- Monday:7AM–5:30PM
- Tuesday:7AM–5:30PM
- Wednesday:7AM–5:30PM
- Thursday:7AM–5:30PM
- Friday:7AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Comments (85)
I am very satisfied of the work they did on my vehicle. Great customer service and good quality of work.
I have been coming here for years (not all my vehicles), I personally have had three vehicles here over the last 16 years. I have recommended Goodrich Auto Works to more then 20 individuals.Today however I am sad to say I am done supporting them. Its apparent they have lost there small town business personality and care solely about big dollar profit. I asked to have them draw me up an estimate to paint the outside rim of my hood, as the paint has started to bubble up and peel. They came out with a bill for $1140. I am not body shop expert, but I cant see if all I wanted was the edges of my hood painted that would accumulate such a substantial bill. I dont believe they deserve 1 or 2 stars, they do amazing work. If you are an insurance claim, go to them. They are amazing miracle works. Otherwise, find a cheaper route.
I am not a regular business reviewer. Yet, the services and care I received at Goodrich a week ago when we were stranded on a trip hours from home made me think they deserve the best review. First, they took me in in their already super packed schedule very quickly. Second, mechanic Mike Rice was thorough, skillful, and patient. Most importantly, he went out his way to help us to get back on the road. We are so grateful that we run into such a great business and people at Goodrich. The young lady at the front desk, my observations while waiting, was also super efficient, friendly, and has great customer service to everyone who walked in or called in. Keep up with your great work and wish you all the very best!!!
Very please with our whole experience! Very professional, communication on progress was excellent, they went above and beyond with the insurance company and rental car service that was through the second party who caused the accident. We could not have asked for a better experience or end results! My car looks like new again! We will defiantly recommend Goodrich Auto Works to friends and family.
Highly recommend Goodrich Auto Works. I hit a deer with my leased truck and they got me in relatively quickly. Their work was done flawlessly and on time right as they had quoted at the beginning. I used their loaner car service which was excellent as well. My truck had gotten done on time as they said it would and I couldnt make it that day to pick it up so they let me keep the loaner another day til I was available to come pick it up on my time. Customer service was excellent right from the get go with Kayla and Drew. Christian was also a HUGE help during the entire process as he also helped work with my deductible. Over all I would recommend Goodrich Auto Works to anybody.
We have been customers of Goodrich Auto Works for close to 30 years and a review from us is overdue! Goodrich is the only place we take our vehicles for service, whether its mechanical or body work. The owners and staff are professional, trustworthy, reliable, courteous and accommodating. We have total confidence in their competence to perform any type of service needed. We recently dealt with Chris in the body shop and he advised us on how to save on a major repair. No question you will get exceptional service here!
Chris helped us out alot! He buffed out some scratches on our car free of charge. 10/10 would go again
First of all I have to rave about the staff at Goodrich Auto Works! From the office staff to the workers and even the owner coming out to make sure everything was just right they were fantastically courteous and kind! They kept me updated every step of the way as our truck was being fixed. The truck is gleaming! The auto body guys did fantastic! A Big thank you to Christian for walking me through the repairs. All the gold stars to you guys!
If I could give 100 stars I would! Chris and the team at Goodriches did a Phenomenal job on our Tahoe! Extremely professional, the paint looks great, fair and reasonable pricing, quality work and done right the first time! When my service took a turn for the worst due to New York Salt, they were quick to explain how it happened and what the remedy was immediately to get me taken care of! I will certainly return in the future for more paint and body work!
Deer season is in-to our front grill! Goodrich Auto Works had great customer service. The quality of work was great too. They worked directly with our insurance agency, so all we had to do is pay the deductible (Nice!). I recommend them for body work. When we stopped to get an estimate they were honest and told us they were busy (because of the time of the year) and they may not be able to repair our car for 2-3weeks. We left the vehicle there so they could work the repairs in when they got a chance. One week later we get an email telling us the car will be ready in 2 days. The complete front bumper, left fender, and left headlight assembly required replacement/repair. They blended the paint into the surrounding parts but I cannot tell the difference besides for where they repaired a scratch on the left door when blending the paint (added bonus). They also aligned the new headlight beam into the correct position.
I’ve had Goodrich Auto Works do body work on several of my vehicles over the years and they have always impress me with both their quality of work and customer service! They definitely operate the best body shop in the area, starting with the great customer service when you first walk through the door all the way to the end when you go to pick up your vehicle, where they take the time to explain and show you what they did to repair your vehicle and everything in between.
I cant say enough good things about Goodrich Auto Works, from the friendly staff to the great service from start to finish! Derek wrote my estimate up quickly and efficiently, and even took the time to explain to me what exactly everything meant and made sure I left feeling confident and comfortable. Two thumbs up for customer service and knowledge skills! Kayla, was absolutely wonderful! Throughout the time Goodrichs had my car, Kayla kept me informed of everything that was going on. She was very friendly and understanding. I couldnt have asked for better people to be taken care of my car! And lets not forget to mention, Goodrichs made sure i had a vehicle to still drive while all this happened! I got my car back today, and one word, WOW! Thank you to the hard working technicians who took the time to work on my car with such care and pristine attention to detail! I couldnt be more pleased with my decision to take my car to Goodrichs. Thank you again everybody! Highly recommend Goodrich Auto Works.
From the first phone call to picking up the finished car (early), the customer service and the auto body work were outstanding! The gift bag was a really sweet touch. This was our first experience with Goodrichs and theyve got lifelong customers now. Thanks everyone!
Personal and professional communication, service, and commitment. Thankfully, have not had many opportunities to work with body shop personnel, but I was extremely happy that the Goodrich team worked on my vehicle !! Contacted my insurance company and ensured that all repairs were authorized; even had a rental vehicle (Enterprise) waiting for me when they began the work.Ill certainly recommend Goodrich Auto Works to my friends and family !!
Dropped my car off last Wednesday to get repaired after hitting a deer. They walked me through the process of whats going to be replaced and I had a time frame of when I would get my car back the following morning. I received my car back the very next day it took all of three days to drop off, get my car fixed, then pick it back up. Very professional staff, super nice, super efficient, they kept me in the loop with the process the entire time. I will for surely recommend to anybody needing auto body repairs.
I would like the thank the staff at goodriches for a fast turn around on my vehicle. The girls in the front office were wonderful and professional. Christian was extremely helpful throughout the process as well! I highly recommend them for any of your automotive repairs! Thanks everyone!
My Jeep was hit by a truck! We had it towed to Goodrich because we have used their service before with great results! Being in an accident is so upsetting but luckily, no one was hurt! The great people at Goodrich worked with my insurance company and calmed me down anytime I called them. They kept me posted on the repairs and finished the repairs earlier than estimated. They did a great job!
I have had two repairs done at Goodrich Auto Works and they have provide timely, great value, perfect repairs. Both were done extremely quickly with a high level of professionalism. Their staff was helpful to answer my questions and make sure I was informed of the process of my repair. The only body shop in the area I would recommend!
Once again, Goodrich Auto Works employees impressed us with their quality ‘Show Room’ detailing along with a request to change out a door handle which had quit working just before taking the car for its scheduled detailing appointment.So appreciated the use of the GAW Courtesy Car.Efficient, friendly, honest professionals who take pride in the business and relationships with customers.
Excellent work, you would never know there was damage. I hope I never body work done again but if I do that will be where I go. Everyone was very nice & professional and easy to work with.Thank you Goodrich Auto Works!
Someone keyed my car and I took it in for help. They buffed and polished it out perfectly and when I went to pay, they told me to put my wallet away... no charge. I was so impressed that they went the extra mile for no pay. This shop is really great!
We just had some major repairs done at Goodrich Auto and they did an outstanding job!They got our Chevy van back-up-and-running in tip- top condition, and my husband and I are extremely pleased. Definitely a great place to all of your auto service and repair needs.
Only have my appointment, but from my initial phone call and quote I am very pleased with the amount of knowledge and professionalism that was displayed. A one stop auto shop that presents themselves friendly and professionally. Their more than fair and reasonable quote was the handshake on this future customers repeat business!
This is my second set of body side moldings I had Goodrich Auto Body install for me. Had the first set installed on my 2015 F-150 King Ranch, and yesterday on my new 2017 F-150 King Ranch. They look great! I wanted them installed professionally, as I’ve seen some installed improperly by the do-it-yourselfer. Goodrich did an excellent job with the installation, at a most reasonable price, and with a professional and courteous staff. I highly recommend this business for all auto body work.
My family recently moved to Hammondsport, NY & we are still trying to feel out the area. I happened to meet a mechanic at Finger Lakes Brewing Company who works for Goodrich. So far, they have handled both of my vehicles & the service was great! They even have a great play area for kids & my 1.5 year old stays occupied while they worked on my vehicles. I found my garage at our new home!
I have taken my vehicles to Goodrich Auto Works for the last ten years. The service has always been exceptional and the employees knowledgeable and friendly. Their equipment is all state of the art and shop is clean and well organized. I would highly recommend GAW to anyone.
Great experience from start to finish, from working up an estimate to getting me in the shop in a decent time frame and allowing me to use a courtesy vehicle. Also they kept me updated the whole time my car was there along with making sure I understood all that they would be doing. My car looks amazing after the work done!! 10/10.
Our van was broadsided by a buck chasing a doe! Everyone we spoke to at Goodrich Auto Works was helpful and professional. We have had body work done there before and if necessary, will again. They did a great job.
Goodrich did a great job fixing my nearly totaled car after hitting a deer on the highway. I didnt have rental insurance, but they gave me a car for the entire time mine was in the shop. Highly recommended.
Id like to give 10 stars, please! Our not-so-happy faces turned into oh-so-happy faces when we had to stop unexpectedly for a tire repair while traveling across NY state. The people at Goodrich took care of our tire, let us bring our dog into the air-conditioned waiting room, and charged us an unbelievably fair, no actually really amazingly cheap, price to patch our leaking tire. Thank you, Goodrich Auto Works! You really did save our day from total frowny faces! We would be repeat customers if we lived a little closer, but its really encouraging to know how well you treat those en route from place to place. Deepest thanks from Margaret, Chuck, and (woof, woof) Murphy, too!
I hit a deer with my car they got it in and out in a little over a week and they were amazing at keeping in touch every step of the way. Above and beyond expectations. Very pleased with the workmanship as well as the customer service
Went to Goodrich Auto Works for the first time after recently hitting a deer. Very friendly, great communication, and great work. I was very happy with the whole experience. Highly recommended!
Excellent quality, service & turn around. From start to finish, no corners were cut. Items outside the scope of work being performed were completed & is much appreciated. Huge shout out to Christian Zyla for going above and beyond. Between constant updates, and knowing we would appreciate the little details. In a competitive market, its great to see businesss with so much pride in their work. They not afraid to finish things 110%.
A great business who is caring of the customers, their concerns and questions. I had the pleasure of getting a tour of the whole shop courtesy of Bret, which is one of the supervisors on the floor. They have a very versatile shop which is accomadating with everything from spray on liners, window replacements, alignments to full service section detailing. You name it. Your automotive needs of any kind will be met here with the upmost customer satisfaction. I had the pleasure of getting my 03 Chevy 1500 undercoated with the product Krown. They have been doing this now for a year and they should be well renowned for it already. I was able to stand along with Frank who is the applicator of the undercoating. He does a fantastic job making sure not to miss a single crevis. The oil based NOT rubberized coating allows itself to seep into everything nook amd cranny and actually penetrating the metal instead of sitting over the top allowing salt and grime to just sit and eat away at your frame like a peatree dish of bacteria. Another great fact about getting your undercoating done here at Goodrich Auto Works in Bath NY is that not only are you getting a better based product but the price is not astronomical compared to a ziebart application or any other places within the twin tiers. I walked out paying only 151 on the dot out the door. The ladies at the front desk are very pleasant and accomadating. As you walk into their office, you’re welcomed with a hello and a comforting waiting room. The mechanics are personable and explain in detail what they are doing or proceding to do. The best thing is their mechanics actually talk and handle themselves with professionalism and well mannered. You can tell they have a real mechanical background with only good intentions of doing good work on your vehicle for a safe riding vehicle that will roll out of here dependable and with a satisfied smile on your face.
A deer hit me in the front drivers side of my jeep. Breaking the fog light, bending the hood and bending the fender so that the drivers door wouldnt open. We took it to Goodriches to have it repaired you could never tell anything was wrong, looks brand new. Also we repaired our fender on the passengers side and needed it repainted so they called to ask if we wanted it repainted before they did anything with it. Just appreciate their work and their communication and keeping us in the loop the whole time they had our vehicle. Will recommend them to everyone.
I recently had a rust spot fixed on my truck. GAW did a fantastic job ! Not only did they fix the rust, but also offered a chip guard option that will protect the vehicle even further. The paint match was exact and they even detailed the inside for me ... the truck looks brand new inside and out ! Special thanks to the entire GAW crew and Kris and Becky Goodrich ... I couldnt be happier with the repair. Thank you !!!
One of the first times we needed body work done we went to the closest, most convenient body shop. I wasn’t real impressed-I could see things in the workmanship that I shouldn’t have been able to see. After that, we took the advice of our State Farm agent and went to Goodrich Auto Works. Since then, we won’t go anywhere else. Not only is the work they do thorough and extremely professional, but they have also gone out of their way to do what they can to help us with loaner cars, simplifying returning rental cars, and getting the work done as quickly as possible . At our most recent, unfortunate visit, a deer ran into me a week before we were to leave on vacation-and we needed the truck to pull the camper. We only lost one day of our vacation, as they had it ready a week later. I wouldn’t even think about going somewhere else if you’re in the area. For us, they may not be the closest, but there’s no doubt they are the best and more than worth the trip. There is a reason they are a preferred shop for State Farm.
A few weeks ago I had some auto body work done on my car after a deer ran into me. I want to thank Derek Fisher and others for the great work they did to repair my car. Also for the loaner car I got to drive while mine was getting fixed. Thanks so much job well done.
They had my Silverado in their shop for repairs after I hit a deer. The people in the front office right out to the mechanics were great and always had me informed about what they were doing to my Truck. Great people with excellent work.
Removed dents and buffed out some scratches. Thanks for the service will use again!
My husband is very picky about who does body work on the car. This is one of the top places on his list. I was please with prompt communication and on time service. The paintjob on the hood looks great.
This is the second time I’ve brought my car here — the first was for a bumper repair, and the second for a wax and clean. They do a great job and go above and beyond for the customer.
Very professional service, loaner car was very clean, brought my vehicle in to have alternator replaced, they noticed that the dealership I had put one in recently under warranty put in a used alternator, but also checked to make sure there where no underlying issues that caused the alternator to burn out prematurely, staff was friendly and patient even though I was having bank issues and paying them was a hassle.
Friendly and welcoming as you come through the door. I drove 90 minutes to get their ArmorThane application. I also ended up getting the Krown rustproofing when I heard it was available. Needless to say I spent the entire day in their waiting room, but I planned to do so and took advantage of the wifi. The staff treated everyone that came and left with great customer service. As was noted in an earlier post I was given a tour and was most impressed with the facility and staff. Thumbs up to GAW! Well done.
As always,the people at Goodrich Auto Works are GREAT!!! QUALITY WORK,VERY POLITE, AND VERY GOOD AT WHAT THEY DO!!!!!
Chris and the team were amazing in doing the repair to our truck after we hit a deer even found a problem we didnt know about and gave us a good price to come back and get it fixed when we had the money
Knowing that my air conditioning unit had a small leak somewhere, I decided to use Goodriches supposedly expert air conditioner services. First visit, they charged the system with the leak dye but could not find a leak. I was told to come back in two weeks. The freon and leak dye leaked out. During my 2nd appt. I went to find the leak, they couldnt find the leak AGAIN. I was told to come back a THIRD time. No experience, lousy mechanic, did not know where leak was but continued to assume parts that needed to be replaced in order to possible fix the issue. It was a guessing game! How much money am I supposed to pay for their guessing games?
I’ve been a customer for years and have always been happy with their service. The staff is friendly and knowledgeable and they have free loaner vehicles if they need to keep your vehicle for a couple days to complete repairs.
Super friendly, very skilled, absolutely fair prices. These guys are very professional, from the receptionist to the mechanics to the management. Highly recommend.
Chris Goodrich sold me a vehicle and did not disclose it was a reconstructed title and that the odometer had been tampered with. He refuses to refund me, and hangs up on me. HORRIBLE! I have contacted an attorney to sue him.
My truck looks great after a detail and Krown undercoating..Drew made this a very simple and hassle free transaction!!
I most definitely will recommend your services to others. The job you performed on my vehicle is excellent. I am ecstatic at the results. Thank you!!
Anytime you brake down is a bad day but Goodrich Auto Work when out of there way to make a bad day detter. Great service all the way around!!!! :0) Thank a lot guys!!
Awesome staff. Very polite and really seem to enjoy what they are doing. Reasonable prices.
Very professional, friendly and great work ! Repairs done in a timely manner!
Professional, efficient, and courteous staff and technicians made my car look brand new after a recent fender bender. Thank you.
Very amazing owner went to get a quote for minor hood repairs gave me a tour of an extremely up to date shop one of the best garages I have ever seen
The people are friendly job well done. And on time..Cant get better than that! Thank all of you!
Thank you Goodrich Auto Works, you did a great job on my car. Was thinking about trading it in, not now.
Excellent customer service with a timely repair and great quality work.
Always good service staff always helpful and friendly
Great Communication, Really Stress Free Experience! I Will Definitely Return!
Very informative nice to talk too kept me updated on schedule. Everything good.
Very helpful and organized. One call and everything taken care of.
Very good service. Will recommend to anyone that needs work.
Everyone there was really nice even received a tour of the facilities.
Good people, great service.
Great people
As always, fast, courteous service from the guys.
Very good people and a blessing
5 star
Great garage. Top notch
If your not krowning your frowning
Always do a good job.
Auto repair and great lights at Christmas
Total reviews rating 4.8
85 Reviews for Goodrich Auto Works 2023:
Review №1
2021-08-03My 2021 STi was backed into in a parking lot, requiring the entire side of the car to be painted and doors replaced. GAW did an excellent job fixing my car, I would not hesitate to recommend them or bring my car back. Great experience
Review №2
2022-01-10GAW was awesome. Knowledgeable about the insurance claims process, working with our insurance company, and meeting our tight schedule. Their clear communication and planning helped manage our expectations, and kept us informed as to what needed to be done and why. Their work was exceptional (auto body + painting), along with some courtesy work and extra detailing. Would recommend wholeheartedly and without reservation.
Review №3
2021-11-02Hands-down the best place around for any kind of automotive/collision/ body work!After I hit a deer and received a $5000 estimate, i booked an appointment to get my vehicle in asap, as they are always so busy! It was the best customer service i have ever received from the receptionist, the owner, and all of the above!!They called daily to update me on the progress. When i picked my vehicle up, Christian was very detailed in explaining every inch of what his team did to repair the damage! I cannot say enough good things about Goodrich Auto Works! Thank you so much Aaron and Christian.
Review №4
2022-04-04Im writing this review on behalf of Sherry and Zach Benson, who a few months ago had to have a front end repair done on their Honda Civic. The team did a terrific job, the car looks great once again!! They loved the updates throughout the whole process. Very Friendly, Very Professional, would definitely recommend to others.They also like the Tom Rachet commericals.The only negative thing was she wanted a T-shirt and she got a tote bag. 😉
Review №5
2021-07-27As always great service and friendly staff again super satisfied with work. I had my car hit in the driveway and Goodrich auto not only fixed my car but also gave me a loaner car free of charge and handled the insurance claim so I could still continue my schedule without hassle and kept me informed with everything going on thank you to all that was involved in fixing my car I am great ful and did not charge me over the amount that insurance gave me before and after photos
Review №6
2022-04-07Get it in writingA verbal budget was given in person based on looking up identical work from a similar year and make/model vehicle. This was followed up with a verbal quote by phone that was a little less expensive. When the work was complete Goodrich had no record of either price and I was charged more than the quote.The work was high quality
Review №7
2022-06-25Body and engine repair after a deer accident. They took care of everything and kept us informed throughout the repair. I had a question after picking the vehicle up and they had me bring it right in so they could check it. I wouldn’t go anywhere else.
Review №8
2022-05-23Beautiful job. Hit a deer and various parts replaced. Had 3 deep scratches on the hood from a year ago , witch they touched up and you cannot even see them. Interior cleaned as an extra. Looks like a brand new vehicle! Very professional.
Review №9
2021-06-11Goodrich Auto service has been by far the best auto shop Ive ever dealt with. Ill start with how immaculate their office is, many other places are cluttered with parts, smeared with grease and smell of cigarette smoke. Goodrichs is clean comfortable and the staff are extremely helpful and friendly. The work they did repairing a deer collision was as if we just purchased the car, the paint job was perfectly matched cleaned and polished. They even cleaned the inside of our vehicle so well I thought they did a complete detail (they clean every car they work on that good... Cant imagine how a full blown detail would look.) The work was done on time and they even helped us SAVE SOME MONEY!!!! cant speak if thats how it goes for every customer but Im sure they try theyre darndest. I would 100% recommend Goodrich Auto Works to anyone and everyone. I intend to continue to have my work done there. My only grief from the experience was there wasnt a loaner car available at the time of the work I was having done. I dont blame them though they are a busy place! But seriously have them do your work, you wont regret it. And thanks again Goodrichs, appreciate you guys!
Review №10
2022-05-27I recently needed body work on my car as it was hit while in my driveway. Goodrich made it very easy from getting the estimate through all the final work. The staff were very friendly and professional and the car looks great!! Thank you for a job well done!I went back to GAW for more body work and brake repair. Same great friendly service. The car looks great again and the brakes work fine. Very professional service! Thank you again!!