Kerbside pickup
Yes
Comments (199)
Super nice staff.Came in as my Pixel 6 wasnt accepting a charge anymore. They refurbished the phone on site in two hours. All good.
Finally a Google store in the City.Liked the earlier concept stores a little more. However, this store is big, packed with salespeople and all line of products available. There are even some gadgets.Wish more devices were available, maybe within the next decade Google?
Really is great to visit New York and bump into one of the few true Google Stores! The design is modern and minimalist inside. I enjoyed browsing the store, and even got myself a Google T-Shirt to celebrate my trip! I look forward to stopping by again in the future.
Got to see all google products that was in show case. They also have google souvenirs if you are in for it.AI live opera is highlight. You can make your own opera and they will sing for you.
Spacious google store. Cute and funny motion capture opera (used to play only in pc version). Friendly staffs. All merchandise can’t test
Great store. I went in there to pick up a nest mini and it was the easiest experience. The customer service people were very helpful. It’s the first Google store in NYC they are off to a good start. I was in these for less than 20 mins and came out satisfied with my product. Fantastic place totally recommend
Though I prefer Apples hardware, Google has made a pretty nice showroom for its products. The Pixel phones are stunningly effective. The demonstration rooms are very cool and innovative. The Chromebooks are best for web browsing, though even the staff seem to be aware of their limitations with programs/gaming.Great experience for Google fans. A little bit for everyone liking tech in this store.
Awesome experience. Almost missed it walking by but glad I stopped in.They had a cool experiential ar exhibit blob opera which was fun
100% Google products and experience. The store is very minimal and very environmentally friendly. The furniture is made out of cork, the wood in the store has all been reclaimed, and the fabrics are all made from recycled material. All of the products they sell online are available in the store. You can even order online and pickup those items in the store with no hassle.
Wonderful 1st impression! I visited this location to checkout the Pixel 6 series, and to purchase a 6A. Overall Im pretty satisfied with their service, however, a contact number wouldnt hurt. I understand we can contact Google support online, but they cant answer certain questions about physical stores.Anyway I found the checkout experience to be pretty neat. The employees have handheld devices that can process trade ins, payment and print receipts. The shopping experience is very modern and simple.
It is a store where you can find everything from the GOOGLE brand! If you are a lover of it, here you will have access to buy all kinds of accessories, phones, even Google notebooks! an unbeatable experience! I loved!!
Very clean and organized the staff is very helpful and knowledgeableI recently bought a pixel 5a and Im very happy with my purchaseThe battery life is insane compared with my previous devicesApparently you can also get service for any made by Google productsI hope that anyone who visits have the same experience I had
Very helpful and friendly staff. I stopped by with some issues on my pixel phone. From the moment I entered the building, was referred to the specialist, Mehdi who was able to help me with phone, particularly saving all photos.
I have a very nice experience at the Google store. Mehdi, the tech specialist was super helpful to resolve my issues and phone questions. He is passionate and welcoming. The customer service is exceptional! Love it.
I have bought several devices from google in the past and the experience of the store in person is better by far then the website. The team and (Mike) manager are absolutely terrific and knowledgeable. The staff are courteous and professional.Highly recommended
Beautiful store with loads of fun activities and exhibits to interact with. Great place to discover Google products, well staffed and overall just pleasant.
Im only giving it 4 cause although the staff was great, very friendly and helpful the company isnt self needs some major changes ie. consumer input. They have a physical store in NYC, (after reading horror stories about on line purchases my family and I went into the city) but almost everything we wanted to do cant be done there, we were told it had to be done on line. You cant purchase 2 phones at the same time they have to be separate transactions, we were told you can on line. You cant put the purchase on your Google Fi acct. you have to pay for it then and there, we were told you can on line. If we wanted to purchased the phones on line they wouldnt be shipped till the end of the month. WTH!?!?!? Why bother having a physical store?????
The experience was a absolute breeze. Ill start to say the store is easy to get to. I think it may have went so smooth and fast for me is I did my research on what I wanted before I arrived at the store. Was met at the door by Gabriel (good dude, very knowledgeable) Told him what i wanted, he checked stock , I paid and we went off to the lounge area to transfer my data and activate the new phone. Oh yeah, yes they do in store trade-in right there on the spot. Got $300 for a Pixel 3A and it was immediately taken off my amount due. I was not even in the store for a hour before i walked out with a fully functioning phone with all my photos, messages, and data. I dont never give anyone a 5 star but they earned it. The speed of the process, to the price to Gabe making sure all my messages and data were transferred over. I am definately happy with my purchase and the phone. Great Job Google Store NYC!
I had an emergency issue with a Pixel Pro 6 that was compromised by water. I was able to make an appointment for my preferred time to meet with a technician.Upon arrival they saw me immediately, took my phone for review and promised to get back to me with a couple of hours. I then received both a call and an email explaining the status of the review and next steps.Throughout the entire process I was kept in the loop regarding status. The technician as well as the manager who helped me in the end went above and beyond to help resolve my tech issues.Highly satisfied. Highly recommended.
Came in today because I was having issues with my Pixel 5a, thought it was just a screen issue but turned out to need some additional fixes. Got my phone back a few hours later and everything is working great. The whole staff was super nice and helpful, especially Jorge. Thank you! Would definitely recommend coming here for any issues.
Every staff was eager to support every customers to come and very attentive and friendly! The atmosphere there was also dreamy, lovely and imaginative. The most thing that I liked was a small play area for kids. It is right in the middle of the store and kids can hang out and play while parents are browsing the store.
What a great experience. This should have been an option years ago (as in the other company that shall remain nameless). The 2 techs on hand helped me and were very knowledgeable. I purchased a new phone and traded in my old one in under 1 hour. I hope Google keeps expanding locations
I bought this miracle smartphone on August 10 on the official website, after 12 days of use, I completely changed my mind about this company and smartphone. I tried to call the service center to return, but no one answered, I came to the office to make a return, but instead they created a case for me in which my problems would be considered, the result: two weeks passed, they didn’t send anything, they didn’t answer the mail , do not call, although all given are indicated in the file. A total of a month has passed. NEVER BUY THESE SMARTPHONES
Its about time Google put out an actual brick and mortar physical store. This location is great, its nice and the staff is great a knowledgeable of the products. Im a big google user and I think this is a good step for them to showcase their products in a way where people can go and actually test the products out.
Really friendly and helpful staff who can educate the customer on all the Google hardware products. A very fun store to check out the different experiences and room set-ups. Inspirational views on how to set up a modern, eco-friendly, and helpful home.The little goodies in the store (basketballs, socks, caps, and more) are also super fun!
My wife and I were on vacation and we were both having issues with our displays. Roman did an excellent job troubleshooting both of our phones and offered to do repairs under warranty. Really helpful to have fully functional phones when youre in a city like New York. I recommend this place if you live in NYC.
If youre looking for Google products and support, youre in the right place! Staff is friendly and willing to help you learn more about the latest products. And if something goes wrong with your Pixel, they can repair it for you. I got my phones fixed within 2 hours (covered under warranty at no cost).
Google has created a very large, inviting and clean space. The staff are all very friendly and eager to help. We were personally shown each of the interactive areas and offered advice and help on how to make the most of the experience. They were all a lot of fun, especially the Pixel room. I also liked checking out the Stadia. Checkout was easy as the store linked up to my Google account, which was amazing. As the store recently opened, they had a lot of promotional giveaway stuff on hand and when the staff member found out we had dogs, he loaded us up with a poop bag holder, a collapsable water dish and a tote bag. I only wish their merch area was bigger - I love Google and I totally would have bought more Google branded stuff if they had more available.
Ive had a thoroughly horrible shopping experience at the physical Google Store. All sales should be marked as final, as theres no way to do a return back to your credit card if youre not able to physically return to the store.I would highly recommend NOT making purchases here unless youre ready to spend hours dealing with a complicated customer support network.
Great staff. Super helpful and just down right upbeat. The location is handicap accessible if you require that. I would have given 5 stars but the google home set up was much like my experience at home. Devices didnt respond and I was left disappointed. Overall Google home products are really, really bad.The phone camera gets better but the interface gets worse. Oh and you sign up for Google Fi when you buy a device. Just good luck getting anything resembling customer support from Google Fi! My recommendation is to only buy second hand Google products because they are already second hand quality out of the box.
Hi guys! Do you know something? Im trying to get information about the Google event on 10/6. I live in Orlando and I plan to go. Unfortunately nobody in Google Support knows anything. Chelseas store doesnt answer the phone either, just one recording answer my call. Could you tell me what time the event starts at the store? Do I need a Badge or something? What happens if I stay out of those 50 spots? Should I arrive how many hours before the start of the event in the store? Thanks guys!
The new Google store is awesome!! They have a great selection of all their hardware products in a clean, open-air layout. Lots of helpful, friendly staff to help include Farah who was especially DELIGHTFUL and hysterical ❤️. There are a series of small demo rooms to try things like the Google assistant, Stadia, and the pixel camera. So much fun and interaction -- great job, Google!
I was charged for the bezel replacement of my pixel phone and it was not replaced. Most staff members were very polite and helpful especially Krystal, but the last guy who billed me was very rude and did not listen to me when I was telling him that you are charging me for something that you havent done.I reached out to customer support they asked me to call the store and the number of the store is not provided here. Imagine all businesses add their phone numbers on Google maps but Google Store doesnt.
Even thou the store has a class apart interior and a visual experience. The staff is unable to match up to the in store customer experience comparing to apple store right opposite.I was a hardcore Google pixel user until today, had walked in to the store today for a upgrade from 4a to a 6, but the store customer interaction experience is dismal hence Shifting to an apple instead.Staff is not atall exited and happy and definately dont wear the Google honor proudly.
It felt like a dream come true. I need one in Maryland.Very helpful staff and awesome ways to test out new pixel features.Needs more Google merch options.
Great-looking store and MAJOR SHOUTOUT to the staff - super friendly and happy to be working there. And, btw, not at all surprising that this store is such a knockout. Google has a history of designing beautiful, aesthetically pleasing pop-up stores in NYC (versus Amazon whose stores are always marginal at best). HOWEVER, on Sunday when we visited the Google store nothing worked as it should. The Nest room did not pick up our voice requests (and we tried many times), the pixel area kept offering us the photos from yesterday’s customers, the Google Translate structure was SO LOUD it was painful. So bottom line, beautiful store but the tech was really glitchy.
As a big fan of everything google it was nice to finally visit a Google store. Didnt really know what to expect, but had hoped for a bit more. Staff was knowledgeable and friendly though.
Horrible experience post purchasing a phone at the store. There is no internal connection between the brick & mortar and Google Fi which means adding the protection plan afterwards is not possible, nor is a phone trade-in. We learned this the hard way and have been going in circles for weeks with customer support.Having been a google fi customer for years and have gotten my parents on google fi, this has been an informative experience to never buy from Google again and switch to iOS. I thought I was doing my Dad a favor when he quickly needed a new phone and I happened to be in NYC. Since that in-person purchase, it has been a nightmare in getting the Fi support that mimics the online experience and because theres no phone number for the store, it leaves us with only going through customer support or going back to the store in-person, which is not an option. For a company thats motto is Dont be evil and who strives to connect the world, there are troublesome disconnections that have left us disappointed, angry and searching for other future phone service options.
Its a good phone, but what I dont like about it is that when you turn off the phone it goes into Safe Mode, which blocked my Lyft app, which I need for transport for. I finally watched a YouTube app to finally get rid of it. For Google 6a you need to restart the phone & then itll be gone.Google needs to fix this
We visited to get an issue with my wifes Pixel. The staff was very helpful and resolved the problems. They also accepted our older phones for recycling.At that location they only sell Pixel phones and not any phones from other manufacturers that are available on Google Fi site.
Pretty cool store to get introduced to all of Googles products! Definitely more of a showroom than a place for just retail but it has a fun, casual, not-so-flashy atmosphere and cozy design unlike the sterile look of some *ahem* other store nearby. Staff is incredibly friendly and ready to help out with anything! The only reason I left out a star was that there didnt seem to be much info you could read about the products that were on display.
If you are a Google fan then going to Google store is a unique experience in itself (as there are hardly any Google stores in the world). Google can make this place as an experience centre and tourist hotspot, the way apple has done for its 5th Avenue store. If you are around visit this store however the overall experience was underwhelming.
Google has always been one of my favorites companies, and this store doesnt deserve less, especially if you love their phones. This store is located in Chelsea, beside the Chelsea Market that is an awesome place for eating.
I walked in to see a customer service agent about failing hardware issues with my Google Pixelbook 2017 and other issues with my Pixel 6 Pro. They couldnt help me with my Pixelbook hardware issues or adding preferred care to my Pixel 6 Pro. As a long time Google product evangelist, it was a disheartening experience. The two customer service reps that wanted to help me but were unable to, due the operations flow of the store. The reps are basically the middle man between online Google support and the customer. I even attempted to buy a Pixelbook Go that I didnt really want, but after holding out so long for the Pixelbook 2 that never happened I had finally gave in. But no, they didnt have the model I needed in stock, worse than that the floor models that are on display are running some locked down version of Chrome OS that doesnt let you check the actual hard drive space available on a running machine. Great people in the store, but the poor experience is undeniable.
Too cold. As a European, I dont understand wasting energy for A/C. Especially the pixel buds tryout room is chilling to the bone.I would enjoy getting a virtual badge in some Google service for checking the store out. Or getting a small gift.Too many employees (12 for 4 customers)
Ive wanted to visit since hearing that they opened. This place is fantastic and everything that I thought a Google store would be and then some. I had a great time here and am glad that I visited and will be back the next time that Im in the area.
Overall experience was good, however it’s a balance of good and bad. Warning, this is a long read.First off, Ranzi and Christiaan were extremely patient with troubleshooting my weird camera clicking issue. They both were professional and worked hard to figure out how to replicate it exactly each time. Unfortunately, I couldnt leave phone with them that day for repairs. Ranzi opened a ticket for me documenting everything so when I come back, I could just drop it off without having to go through all the troubleshooting again and to ask for Christiaan.I came back a few days later to drop my phone off for repairs and Mehdi was the person that helped me. I was requesting for Christiaan however, was told no several times. When I explained the problem and that a ticket was already opened, Mehdi was insistent that my issue isn’t happening. It became frustrating because he didn’t appear to want to help me but instead push me away. I understand that the customer isn’t always right but my issue does happen and it’s been replicated by two other people.After a bit, Mehdi gave in and took my phone to back up my data for a factory wipe. I informed him that I already had backed up my data and it can just be wiped. He had opened WhatsApp and said I’m not logged in. Told him that I really don’t use it anymore and need to uninstall. He just gave me a glaring side eye and shook his head – that felt a bit rude to me but maybe I’m reading too much into it. Also explained to him how to replicate the problem (once again, thanks to Ranzi and Christaan) – he just waved me off with an “yeah, ok.” He gave me my receipt and told me to come back in two hours.Came back two hours later and Christiaan was there. He retrieved my phone and wanted to make sure the issue is fix before I left – which I really do appreciate the follow through. Unfortunately, the issue wasn’t fixed. There were no notes on how to replicate the problem. Christaan immediately took it back up for repairs. He told me to come back in an hour. Not a problem.When I came back, Mehdi was the only one available at the time so I went back to him. He looked up my phone, it wasn’t ready. He said it should be just a few minutes. Alright, I’ll hang around. Since there were nobody else waiting for support, Mehdi left the desk and was chatting with some other folks. Half an hour later, he’s still chatting but guess he finally realized that he should go check on my phone.He gives me my phone and says to have a nice day. I noticed some weird etching on the screen, side and the back. I ask him about it. He did a quick glance without really looking and said it’s impossible. I tell him that I’m pretty notorious on keeping my phone in the case so the side and back shouldn’t be scratched and the front had a screen protector. He kept saying that it’s impossible and to have a nice day. At this point, I frustrated and left.I do also need to call out Natalie on the sales floor – I had questions about phone cases because my Google case in light rain color started yellowing weeks after I got it. She was patient and listened to me essentially vent/grip about it. She didn’t interrupt and appeared to be truly engaging on what I was complaining about. She had given me some tips on trying to clean up the case and explained it was inevitable that it would happen but agreed it was weird for that to happen so soon. I asked her about other clear cases that were on display – I specifically wanted a semi or fully clear case because I wanted to see the Sorta Seafom color on my phone. Once again, she patiently explained that the yellowing will happen later down the line. Though I didn’t get the answer I was hoping for, I appreciate Natalie for being patient with me.So overall, thank you to Ranzi, Christaan and Natalie for making my experience better.TLDR: Ranzi, Christaan and Natalie have awesome customer skills and try to the best of their abilities to help customers. Mehdi just didn’t seem to care enough about his job.
Very friendly Manager Mr Johnathan. He patiently understood all the problems with my 6 Pro. The phone was also returned on the time promised and all issues were sorted. Though partial data recovery was a bit of an issue but I take that.Thanks Google.
Love it here! Nice and comfy, everything google, very helpful staff. The special offers on the Google web store are also available in store!
Its a lovely store, well organized and a great showcase for Googles suite of products. I was looking for the new headphones and it was nice to be able to touch and feel them before purchasing.
Techs working here are really nice people with patience, Jorge and James particularly. James spent at least a half hour with my phone, more than obligated.
I just visited this store because I needed help with my Google Fi sim. The store was almost closed but Joel and Drew were glad to help me. They were soo patient and helped me with my problem after hours! TNX a lot guys!
Brought in my Pixel 3a that was rapidly declining in function. Rather than pushing me to buy a new phone or immediately calling my situation hopeless (looking at you, Apple), Krystal and Mehdi were not only helpful in getting my phone back in working order, but were a pleasure to interact with. Thanks guys!
I loved that I could test out the various devices here - I was very keen to test the Google Buds sound fidelity and noise cancellation.
Google Store is A Place where You dont only Get Amazing Customer Service. But you are delivered a 5- Star Customer Experience. They dont just throw a bunch of phones at you as apple does. But instead they Educate you on All of their amazing products and building a smart ecosystem and Demonstrating How they can really benefit your every day life!
Great vibe and friendly helpful staff.
Its little small inside the store I would have thought, for Google,. but very interesting to visit. In a good way.
Well designed and really unique store experience. Went to pickup my phone there. Staff is friendly and they answered all the questions I had. Would definitely recommend checking it out.- From a Google fanboy
First time visiting a Google store as dont think they exist in the UK. Generally not a fan of their hardware lines and dont think I own any but the store was well laid out and staff were very friendly, welcoming and knowledgable.
Thanks to Jonathan for his help last week Fri. What I really like is that they are not pushing products on you. A week after I had to change the phone was getting too hot. Interesting that a both visit I wasnt offered added warranty. While taking pictures with the new 6 pro the screen cracked. Never been dropped. But according to Mike the supervisor hes not calling me a liar but the cell has point of contact. When I asked him to look at the screen protector which I also bought there. No scuff marks or scratches but he didnt bother to look at it. Just brush me off to call Google directly. Very disappointed with the whole experience. Go to any store that fix cell phones and ask them about the screens for the 6 pro and see what they tell you before you decide to buy this particular phone.
Beautiful place is avant-garde, I liked it a lot because there is something to see and if you go with children there is training. the attention is good and the prices I love.
This is a Valerie, Google Store, nyc sales rep, 5 star appreciation post! My overall experience with the store was cool but this person is the reason I give a 5 star rating. Her customer service was top notch. Sure all employees were pleasant but pleasant w/o handling a concern means nothing. Valerie, while completing my repair saw and acted on an issue that didnt require much more than understanding, courtesy, and integrity. Thank you to the Google store team but most importantly thank you Valerie for being so great in your position and I assume great person! I wish this finds its way to you in the form of compensation too!
Nice experience but do not expect fast service (a lot of staff but all the work was done by a single person).
Great cx service. Shout out to Roman for being super patient and detailed oriented concerning repair for my phones broken screen. Was able to get it done after work and left same day right before closing! So pleased/relieved!
Helpful staff and cool experience! If you are using Android youd sure wanna check out Pixel 6 and its Pro version!
The people that Ive associated with are all kind and willing to help. I am particularly grateful with Roman for he was very patient and helpful in fixing the problems I have had. Now my phone and account are working better. Thanks
Apple has some stiff competition. Google has very high quality phones with great cameras, and at a lower price point. They also have Chromebooks that are new, and other smart devices for the home. I like the events they host here for the public that you can register on Eventbrite for.
Honestly best experience so far. I had issues with my new pixel 6 pro. Mike and everyone in his team were a dream to work with.
Fabulous customer service from Mehdi. He is patient, professional and very knowledgeable. I am a very pleased customer.
Simple and quick buy. Skilled and polite staff even when I looked like a drenched rat when I got in.
We were walking past so I popped in just so I could check in and do a Google maps review!Its a shop thats sells cool Google stuff.But can I get another pair of socks?
Meh! Bad service. After buying a $200 device I asked to use the restroom, vendor pointed up. I went up the stairs and found a door with a letter our of service. Isnt this something he shouldve known?
Went a little out of the way to this location to pick up some usb-c cables on a Saturday afternoon. Disappointed to find out that they dont carry the 2 meter cables, which I wouldve expected to be more popular than the 1 meter kind of which they had plenty. While there, I also wanted to check out the pixel stand 2 and test with my device, perhaps, but they didnt have any on display!? Was told that they had the first generation stand on display even though its not sold anymore. A bizarre and confusing but thankfully short experience. A waste of subway fare to come to this unexpectedly poorly planned out store!
As I really like Google products I was excited to see the store but it was a very disappointing experience. The staff was not attentive or friendly or helpful. In the Stadia room nothing was working. We were the only customers and there was plenty of staff standing around seeing us but didnt help so we couldnt test the product. In the Nest room they suggest to say : Hey Google but it was not working either 😅. Our Nest at home works well but the shop should have been a positive example and was the opposite. Very very disappointing. My wife is apple fan and I always defended Android products but this is so sad. Her phone connects automatically to every apple store wifi, why not offering at least this simple feature? The Google merch is just overpriced and after this experience I didnt want to have it anymore at all.
Very helpful in getting a new phone and transferring data. Great, friendly staff
Loved my visit to the Google store. Quick and easy checkout with friendly and knowledgeable staff. The staging of the products were a nice touch.
Visited twice, first to buy a tshirt; and I felt like I was being given a favor. But whatever.Was offered not to print a receipt, but at the very next day when I noticed my shirt size was wrong, I couldn’t change it because of not having a ticket.The staff reply “who does that?”Horrible experience.
Tried to buy a phone charger here and they couldnt sell it to me because the barcode wouldnt scan. They told me to buy it online and select in store pickup, and it would be ready within an hour. However there was no in-store pickup option on the Google store website. I ended up not buying anything.
Impressive store. Great service!
...had a query regarding deductions for an iTunes, icloud storage...the lady, without much hesitation, pointed the direction to a 📱 mobile outlet. After a brief moment, realized my hesitancy, advised directing the query to the appropriate financial enterprise, which did 🤔 satisfactorily address the query.
Edit- Google made the refund for the Pixel buds but Im still waiting on them to fix them. Issues with the pixel 6.***Google still owes me a refund, its been 2 months.Purchased a Pixel phone ( which Im having so many issues, like the phone calls crash the phone).But the code for the Pixel free Pixel buds didnt work. So they asked me to purchase it and they they would refund me the money once the headphones were shipped its been a few months, no word from them. They just keep saying that they are swamped Customer complaints/ inquiries but never act on it.
Reps are knowledgeable and familiar with the products, both Nests and Google’s. There is a neat demonstration room of Nests smart home. Prices and promotions, as on the website[edited - typos]
Staff was super cool and helpful. It was nice to speak to someone about the Google phones and new releases coming up.
Its has been a learning experience for me witch it still is thanks for guiding the way thru most of my learning experience and thanks for sharing your services an support keep up the good work *****
Jonathan was great today! Extremely patient with my minimal understanding of tech and Googles process for repairs. He explained everything well and helped me with my issue in much less time than I expected it to be. He is a great part of the team there!
Really cool concept store, very interesting Google products. However, the product offer is pretty small.
First time at the store with my son to get a pixel phone. At the moment of entrance, we were greeted in a highly friendly manner. As we continued to look around, Mr. Herb (team member), acknowledged us and informed us about items of interest. Mr. Herb was both courteous and knowledgeable. Definitely a great store to shop in.
I came in to possibly buy a new charger, not knowing any different because mine wasnt working. Valerie was so helpful right away. She and the technicians cleaned out my charging port in about 5 minutes and gave me a new c to c charger incase I didnt have one. They fixed my phone. I want to thank her and the technicians so much. Valarie was so helpful. They did an absolutely amazing job. My phone now charges rapidly like it did when it was brand new. And the charger actually stays in. 5 stars!
I dont know. I havent been able to locate the store from Iowa yet. I do see two Google Stores on maps within the same vicinity. Unfortunately, there is construction hovering around businesses. Not to mention, the traffic. Until Local Guides and Google can get these maps directions on point, locating the Google store may be difficult, especially being located within another building. However, i have no doubt corrections will made to help all Google lovers on this wonderful Valentines Day to shop for their loved ones and even our pets. Have a fantastic day! ✌️
Nest only gives you 10 days of data history. That sucks so much that you have to do a screenshot each time, what are the PMs thinking?
Like being a kid in a candy store! In fact, fun for kids too.Theres a great variety of Google made products and things you did not know existed. Nice and helpful tech staff.
The store is awesome! I can’t wait to come here again! The experience is is what Apple used to be like in 2001. The staff is very friendly and helpful. I didn’t buy anything and wasn’t pressured to buy anything. Felt like a nice place to just chill!I did feel a little out of place with my iPhone but waiting for my Pixel to arrive by mail.
I like to look at electronics before buying them so this is good that Google finally has a physical store for customers to take a look at the latest electronics. I went on a Saturday (10/30) morning looking for the Pixel 6 Pro and they had it in stock. I was able to play with the demo and walk around the store. The only issue I had was that they had a lot of staff but they dont seem to want to help the customer. I went to buy the phone but also needed a charger and headphones, when I asked for those items all they did was direct me to it for me to go and pick it up by myself. I would think the service would be more personal, after all I ended up spending more than $1000. Also the staff didnt bother to ask me about my Google account when making the purchase, I have Google one. I dont see the purchased listed on my account.
Expected better attention and customer service. Picked up a phone I bought online, cuz I wanted to check out the store. Asked about gadgets and Google Fi and was made to feel like I should already know how wonderful these are compared to my current products and plan. Barely any customers in the section and I got the brush-off from two salespeople...? Perhaps it was one-off, but Im irritated enough to contribute this review.
Store has a great vibe. I didnt have a good experience with staff, I asked about difference in some products based on customer feedback, since this is the only Google store in existence I thought the staff would be most knowledgeable. They just directed me to the demo area and read out the specs from the display. I could have done that myself.
I love Google services and products because they are excellent and work really well, but Im going to have to give this store three stars just because of an OVERLY pushy salesman who immediately assumes I want to buy something that I just ask to see. This kind of overlay aggressive, down-your-throat sales tactic is a HUGE turn-off for me and I urge management to strongly look into this and discourage such behavior since it almost made me turn around and go to the Apple store instead.I got the product I wanted but the service could be much friendlier and less in your face (I didnt even get a thank you for shopping here)
Stopped by to pick up a case for my new Pixel 6. Glad Google is now beginning to open these stores. A great place to try out the Google products and make your purchase decisions. Also very useful knowing there is technical help there if I need it.
We were there two days in a row with unrelated problems. The people were all different each day, but they were all super. They not only took care of our problems both times (shattered screen and ear buds that did not work on day 1, phone would not hold a charge on day 2), they also made us feel really welcome. They worked as a team both days discussing the problems and figuring how to make repairs. The workers were Roman, Ranzi, Christiaan, Kaheja, and a couple of others who I am sorry to say I didnt get their names. Great group of workers!!
Helped me with some issues that I was having with my phone. Friendly and knowledgeable tech support on site.
Pretty cool inside. Replaced my defective phone.Update one year later.Phone broke again in the same way and they wanted to charge me $100 to repair.
My experience is not with the store. I order the pixel 6 on the Google store website on December 9. It was finally shipped out on the 17th but never delivered to my house because weather delayed so I decided to cancel it. Thinking it was canceled so never thought I would be charge till I saw my credit card statement. The phone was supposedly delivered on January 3 so I checked my video recordings there was no delivery to my house that day. I spoke with the courier and also live chat with Google they just passed me around like it was not their problem. The worst thing is with Google you can’t talk to anybody just live chat and email that’s it what’s wrong with this company worst experience ever
The whole team went above and beyond to help me out yesterday night!!! Even though it was close to closing time, they made sure I was able to back up all of my files before fixing an issue my pixel phone was having. Kelvin even gave me step-by-step directions on how to finish resetting my phone to fix the issue. Everyone was so helpful & friendly, best store team ever!!
I wish I could just email the manager privately, but I cant find any contact info for this store, so here goes. I had to return my Pixel 6, and Herb, the associate, provided poor customer service. Maybe he was having a bad day or something, but his tone and demeanor were not friendly at all.Hi, can you help me with a return?What are you returning?A phone.Whats wrong with the phone?Uh...Come over here. Whats wrong with the phone?Nothing.How long have you had the phone?Just a few days.[Processes return]You know this amount will take 4-5 business business days to go back to your card, right?Sure...Not sure why he didnt say something like, Im sorry to hear that. Was there something you disliked about the phone? or Just a heads up: this will take 4-5 business days to appear back on your account. Hopefully Google trains its employees better because the store itself is nice.
Quick, very helpful staff. Super thorough and helped me get my phone repaired same day (even dropping it off at 3pm). The store is also gorgeous. Not a single bad thing to say.Mike was particularly helpful and generally awesome. Thanks Mike!
Finally finally for several days I wasn’t able to receive emails , since I got to google here to help Mehdi helped assisted me and I’m really grateful 🤗
Outstanding service.Store esthetics are great.Transactions are so smooth with a Google account.(Gmail..)Lots of great products offered and on display.But ..it also is a new store and there is a lot of room for improvement. (Is the ONLY store so far) so it might be a long travel.But definitely worth check it out.
I went to the Google store with a good idea of what I wanted. But the store experience was terrible. It was impossible to check out a single phone in peace without the alarms blasting off every single time (we tried 6 phones). The staff told us to try different rows of phones but nothing worked.The phones were also not set up for demo. If you opened the Gmail app it takes you to a nearly empty view with a single sign on button, so how does one know what it would feel like to use the phone? Other apps would ask for location permissions or something else. Phones also keep resetting in a loop.After several minutes of us not getting a phone preview, the staff announced they wanted to close early to sanitize. But it was only 7:40 and people were still coming in, so why would you rush out customers early, especially those that are definitely going to make a purchase?After a terrible waste of time here, we walked to the Apple store opposite to get an iPhone.
Very friendly staff, quick in and out of you wanted to. But also good to just lazy around.
*** update 4 stars ****I went back to the store as the insurance turn me down and this time I was able to talk to the manager there.Chrystal was super helpful and friendly.She understood what the situation was and was able to resolve the issue.**** First review 1 star ****I bought a pixel phone with preferred care at the store. I brought it in to get fixed after I dropped it and the couldnt do anything about it, except for telling me to call a number and take it somewhere else to be fixed, however when they suggested I get the insurance, I was made to understand it covered everything and that it was an easy process.If you open a store with your products, the least you can do is provide services for them
Every person from the moment I entered the door was pleasant and made the experience enjoyable, but I wanted to give a special shout-out to Jonathan in tech and the team working with him. I spent over an hour in the store with phone issues and throughout the whole process Jonathan was extremely kind, patient, and had excellent customer service skills! He was a great communicator and was excellent at keeping me updated on the process. Thank you Google team and Jonathan for all of your help!
TLDR - You may or may not be able to return the Pixel you bought at the online store in this location.I stopped by the Apple store a while back to return an iPhone I had purchased online. The return was done on the spot with the first person that approached. Minutes later I was engrossed in an engaging conversation about product with same employee.I stopped by the Google store yesterday to return a Pixel I had purchased at the official Google store online. I stood there for a while, finally approached. It turns out nobody was sure if I could return the phone, then they didnt know how to handle the upgrade kit. I asked why? And was lectured about separate inventory, which is not the end users concern. Someone else came with contradictory info and they all asked, well, what are you going to do? If I was you I would ship it back because if you do the return with us it may get messed up. Then they waited for me to answer. I left their only US retail location with the phone in hand.I called online store support the person on the phone was a heavy script reader, they could not generate a return label and had to escalate it and someone will call me 24-28 hours. Really? All this to return an item?My user experience between Apple and Google was night and day. I am not an Apple fan boy and generally enjoy Googles product offerings, but wow, did they drop the ball on the customer experience and engagement.It should not take me three + days to return a brand new item purchased from the company store to the companys sole retail location, or their online store.FAIL.Apple empowered their rando employee to get this done for me on the spot, and we spent the rest of the time talking product and converting that into a future sale.
First time visiting in google.I alway been an apple guy, but I tried with some google product and just got my google nest.
Amazing ELITE service, loved the fact that I have a Pixel. I went in to repair my phone screen which was cracked and not turning on. Not only was the estimated time shorted than expected, it was 4 hours and I was thinking a couple days, so was the price. Typically a repair like this is well over 100, but the store did it for 87. Fast and affordable service with great quality. My phones works good as new now and you cant even tell it had to be repaired. Also the store has amazing experiences and amenities in it, like the game room and giant translator.
I had a Google Pixel 4a that was purchased 4 months ago and it accidentally fell off a regular desk onto a laminate wood floor, falling flat on its face with a case and screen protector on it. There was no physical damage from the outside, the glass screen did not crack and there was not a scratch on the phone. However, the internal LCD was damaged from the drop. I mustve dropped several different phones on multiple occasions from greater heights on the same floor, but never had any damage. This seemed a bit out of the ordinary, especially with the case and screen protector on. I was hoping that this was covered under warranty, but when I brought it the Google Store in Chelsea, the staff told me that it was not covered. They quoted me an estimate of $98 to replace the LCD. Although I wasnt too happy with this prospect, I dropped it off with them to fix it. About an hour later, I get an e-mail that the phone was fixed (this was on a Thursday around 5:20 PM). When I go to pick up the phone, the staff was also surprised to see that it was covered under warranty and I was not charged a dime. Thank you, Google, for standing by your product, and for your quick service!
I wanted to buy a Google Pixel 5A phone case for which I wasnt sure they had the item in stock.The Google website does not provide a phone number or any other ways to contact the store directlyThe Google online store customer support has no visibility into whether an item is in stock nor have the ability to contact the store themselves.The Google store website claims that you can purchase an item online and ship it to a store at checkout but guess what, theres no such option in the actual checkout page and it forces me to pay a shipping fee.I love Google products and my last 5 phones are from the Nexus/Pixel lineup BUT COME ON!!! DO YOU NOT WANT MY MONEY?? Just trying to save walking 15 blocks to the store only to not find it in stock :/
A bit crowded and hard to make a purchase. Staff were friendly but hard to approach. The case I got is hard to find in a bag of store and I am satisfied with my purchase.
One of my best retail experiences in the tech scene. Really worth a visit, even if youre not about to buy anything.
Same Cate Shop
Great store experience, staff was very helpful. Lots of inventory. 😍
Wonderful location with excellent service! Come check it out for any Google product you might be looking for.
The experience was great. Excellent support. The store is very cool. Kudos to Jorge.
Amazing 👏One of a kind!!Pure Google Experience.
Amazing job by Mike and Valerie getting my order issues resolved. I purchased a Pixel 6 Pro in December and it was never delivered. Online support gave me the run-around for over a week and it took them only 15 minutes to get everything straight. Thanks!
Really cool. Id recommend going there with a Google fan.
I went to the store to get my Pixel 6 Pro screen repaired after cracking it. They did it within a few hours. The staff was very friendly. I wish you could setup an appointment via the site or phone but you cant.
Had a broken Pixel 6 screen and had it fixed within 2 hours. I had just gotten so they gave me a 1 time wave of my fee. Kyle and Mike were very nice and professional. Will definitely come again if I need to get something else.
Probably one of my fave places in Chelsea. Great atmosphere and friendly staff. I stopped in to purchase 2 Google Pixel 6s after failing to pre-order. Luckily they had stock of the colours I wanted. I was able to trade in my old phone too!Tip:One thing I didnt do here was add Preferred Care to my devices. I didnt find out until later that devices purchased here cant have Preferred Care added online after the purchases. If you want Preferred Care, make sure you do it while youre you are checking out! It must be done in store!
I had a battery problem with my phone the other day and went straight to the store without any appointment. Christian and Ranzi solved my problem to my satisfaction.It was actually a nice surprise the way they solved my problem.I was in such a rush that day that Id realized later that they came up with the absolute best solution right on the spot effectively without any downtime for me and quickly at a fraction of the time it should normally take.Thank you to both!
Its quite small, but I guess thats because Google doesnt have a lot of hardware. It was a nice experience to go there though.
A staff was very rude and mean to the children.Remember someday the children will be your customers.
Extremely friendly staff and solved my problem quickly and efficiently highly rate this product and company
Cons: I dont know how to say this but the employees, are what you call too helpful. Too many of them ask questions or ask if you need help. This is ok until the 6 person comes up to you and ask you if you have any questions and or need help. I was actually just really interested in looking at the new phones to try and make my decision on which one to buy. Still havent made up my mind, but because of the overly helpful staff I dont think I want to go in Because I know I will be looked at way too often and asked way too often if I need help.Other con is the lack of a phone number !!Can not call for information.!! At all.Pro:The store looks really good and clean. The design of the store. On pa with apple store. Just wish they werent so much employees all around.The product demos.
Do not buy a Google Pixel here if you have Google Fi as your service provider. Buyer beware!I purchased a new Google Pixel 6 Pro in this store in December 2021. I bought the $199 Device Protection plan with it after the associate told me that it covered theft and lost. Unfortunately, in January 2022, I lost my phone and went to the physical Google Store the same day. The store assured me that theft and lost was covered under my Google Store purchased Device Protection Plan but I would have to file a claim through Assurant. I filed the claim in the store, with the help of the Google Store staff.The claim was denied the next day by Assurant after they claimed lost and stolen was not covered. I reached out to Assurant, who sent me to Google Store helpline, who sent me to Google Fi helpline, who sent me back to Assurant helpline. I did that dance for 5 hours. A week later the replacement/refund still has not been resolved (or any closer).The Device Protection provided by Google Store vs Google Fi are not the same thing. The staff at this Google Store didnt know (or multiple times mis-conveyed) what coverage the policy they sell includes.Very disappointed.
Service was quick for in store pick up however they had the first order ready but not the second even though the items were on the shelf. The associate had me cancel the second order online but then the system wouldnt let her redo the order so I had to go home and wait an hour (per the next associates instructions) ultimately I dont like to wait for things so I didnt order it again. Lost sale on 2 video door bells.
The store has a funky layout, (thus the 4 stars) it feels like theyre trying to be Apple....Google you keep being you, your brand equity stands on its own. The staff was super friendly and knowledgeable & cant wait to get my hands on the Pixel 6.
Experiences are cool and a really well designed store. Nice to have a flagship store in Chelsea!
POOR CUSTOMER SERVICE. I bought Pixel Buds here and need to return them. Im not able to find a way to do so without going back to this store in person, which is a huge inconvenience as I dont live nearby. The phone number on my receipt connects me to a recorded message telling me to visit support.google.com. There, Im not able to initiate my return or talk with any customer support agent. Im really disappointed in this experience and would not recommend buying anything from this store until they fix this process.
I went into this store just to browse around and look at what Google had to offer and I ended up leaving with a new phone that I am currently using. This store offers all Google products including the recently bought Fitbit smartwatch. The employees offer assistance as soon as you walk in answering any questions someone might have. Switching my phone to Google was just as smooth as the service. I would recommend visiting this store to everyone.
Looks great! Has wonderful interactive demo areas and the staff is top notch.
Considering the amount of 5 star reviews, I was very underwhelmed after my visit to the Google store. The staff was friendly and the store is very impressive. I brought in my Pixel 3 hoping to salvage it and was told I needed to either replace the motherboard (which would cost $400 and completely reset my phone) or get a completely new phone (which would cost $450). I chose the second option.I was asked if I wanted to get a case and a screen protector. I didnt want to risk damaging the brand new phone so I added a case, screen protector, and 2 year warranty to my purchase. This brought me over $600, but I understand that getting a new phone is pricey. What I didnt understand is why they didnt disclose to me that they wouldnt install my screen protector for me until AFTER I bought it? I was told that if they place it incorrectly they would have to swallow the cost to replace it so the customer has to do it. The employee told me I could walk across the street to the TMobile and ask them to do it for me. That felt a little shady to me, what kind of phone store doesnt apply screen protectors for you? I would have just bought a cheaper screen protector on Amazon if they would have told me I had to do it myself.After paying, the tech team placed the SIM card from the broken phone to the new phone. I was informed that I needed to go to my carrier for a new 5G SIM card since my old phone had an incompatible SIM card. I asked if there was any way I could leave with the phone somewhat set up and the employees said they could help me sign into my Google account and get the phone backed up to the last time I synced it. I told them that my Google account had multifactor authentication and I had no way to verify it since my Pixel 3 was completely busted, but they assured me they could bypass any security method. Spoiler alert: they could not. How does the Google store not know how to bypass multifactor authentication on their own phones?I asked the sales associate if this essentially meant I was now leaving the store with TWO useless phones, except this new one just cost me over $600. She said yes. So, I left the store very unsatisfied and had to make a second trip to Verizon to fix everything they could not. Verizon installed my screen protector, gave me a compatible SIM card, and helped me sync up my phone. I was very pleased to learn that my phone last synced yesterday so I didnt lose any of my data.TLDR: Cut out the middle man and get your phones or accessories directly from your carrier. The store is cute, the staff is friendly, but I essentially wasted two hours of my time and felt a tad ripped off after all the money I spent.
Ive always had great experiences with Googles online store. This is just as good and a nice alternative to waiting for delivery.
I was able to get my phone issues diagnosed by a great tech, Jonathan, who was very knowledgeable and friendly. Dont bother to call for an appointment for repairs. Disregard the instructions on the website for now because the phones system is not working, but walk-in requests are served.
Very cool store mimicking households environments to show where hardware can be applied and what solutions it brings
Should better train staff to put a simple screen protector on, I was charged $39 for a wacky job with bunch of bubbles on the glass. I was told to just get a replacement online which costs another $8 and two weeks. Product is great, but this part ruined my purchasing experience.
I have visited the store twice and the staff is enthusiastic and very helpful. On my second visit, I worked with Jeanine, Jeremy and Crystal. They walked me through my pre-order for the Pixel 6 Pro. I look forward to returning on October 28, 2021 to pick up the new phone and trade in my Pixel 4a FF for credit and receive the free earbuds. Terrific experience at the Google store!
I went to the Google Store to see if my phone can be replaced or fixed because it was dropped and I bought my phone less than 4 months ago. Before I went to the store, I went to a verified third party repair store and they said it was a damage to the motherboard and for it to get fixed it would be $76. Since they didnt have the motherboards in stock, they recommended me to go to this mistake of a store, the Google Store. If it was just that physical damage, then my phone is covered by warranty. However I left the store with the phone in their hands since they dont allow repairs to be done in front of the customer. Remarkably I get a notification in an hour that the phone was damaged due to water. That is just ridiculous and I never had a phone damaged by water! How is this my fault? It was dropped with a case and screen protector on it and now they want me to pay $342 because water damage is not covered? How am I liable for this? Shady store. The techs should open the phone in front of the customer not send a picture to another associate from the back. By the way, there is no help line via phone on their site.
The store itself is nice, but the level of service is nowhere near that of Apples. Edit: after my 2nd visit I am removing one more star. The experience was underwhelming. product and policy knowledge among the staff was very, very limited.
I wish I grabbed photos but Google is making the right decisions with this store. Its not huge, there are interactive experiences for customers to fully experience and product is intelligently merchandised. Staff is very helpful and a huge plus if you have a line of credit through the Google store and synchrony bank, you can shop with that in the store! Ill update this review with photos on my next trip.
🤳 Finally a place to see the Pixel phones all in one place! 👏🛋️ The display room I tried (google assistant) was glitchy and slow - it made Google Assistant look bad 😬📸 Picture booth was really fun.👩💼🧕🧔🏾Employees were very friendly and not overbearing at all. I felt comfortable looking around
The staff here are very helpful.I liked the experience rooms.
The staffs here are so kind😍 except a old African American male staff who asked me for checking out the products that I hold in my hand (I wanna buy it ) first or I cant browse around the store. I felt so uncomfortable. I wanna buy more products during this visit. Im not thief. Hoping no one will be treated like this. Other staffs are very nice to me, like showing the rooms in the store, chatting with me about the lastest pixel phone. Thank you all. I give five stars for you all except that staff ☺️
My phone keeps going through the load screen over and over again. The associate at the google store said that the latest update broke my phone (her words). They said even though it is a manufacturer defect it will cost over $200 to repair because I got a small crack 8 months ago. The phone has been fully functional until the update.
Mike and Daniel went above and beyond to help me out! They solved my phone problem instantly despite handling several repairs at once. They are one of the countless reasons Ive had stayed loyal since the pixel 2.
This was one of the best customer service experiences Ive had, period!No wait time, excellent tech support w clear explanations, very knowledgeable & answered all of my questions. The team shared some valuable tips, while helping me save some cash - ALWAYS appreciated. Thanks so much to reps Mike & Jonathan!
The store is spread out enough to be COVID-safe. Staff is delightfully welcoming and friendly without any hard sell.I came with a Pixel phone in need of repair, and the work was completed in a couple of hours.
My pixel stopped working and I brought it here. The tech it said that there was water damage, which seemed kind of ridiculous because it had not gotten wet.The initial response was that it would cost me almost $350 to repair.The manager did some further due diligence and when he saw that my phone was a refurb replacement directly from Google and saw the poor quality of the previous repair, he replaced it with a new phone. No charge.Mike, the manager, could have taken a hard line and lost me as a Pixel user, but he went the extra mile to find out the truth of the situation. Im very grateful.
Office closed for renovations but they offered street side service. Christian and other staff were extremely accomodating and under trying circumstances, had my pixel battery swapped out in just over 4 hours. That is why I will always buy my devices from Google. Thank you so much.
Picked up a new Pixel. Very helpful staff.
I went to this Google store to buy a new phone. I was greeted by friendly employees who were very helpful. Overall it took me 5 minutes to purchase the phone and be on my way. Very pleasant experience.
Great place to deal with returns if you ever have an issue with your Google device! The staff is friendly and the store is gorgeous!
Great staff. Amazing products to try before you buy
Really fun experience. Loved the side rooms where you could test out the products.
Ranzi IS Awesome.Thank you So Much.Stay AMAZING Google.Michelle Hunt Gupta [TO BE]
A great place to be. Google store is a dream for anyone who is a fan of their products.
I wanted to love the experience. Easy to find the store. Went in to buy a Pixel 6 and case. Simple enough?Sales rep appeared and said what are you looking for? I said Pixel 6, 256GB in Black. Oh, we sold out of 256GB yesterday, we only have 128GB or 512GB.You have 512GB (that option wasnt available online), is that $799 and the rep nodded. Ok, sounds good, im only in the US for a couple of days and ill take what I can get.Rep confirms three times, so you want the Pro? No, just the Pixel 6. Rep heads off. Comes back and says that if you want a case, you should come over to the cases. Im looking at the cases he is pointing at and they say Pro, then I see that the rep is holding a Pixel 6 Pro.I said that I was looking for the Pixel 6 and he muttered something about the girl giving him the wrong box and headed off again.Rep returned with a Pixel 6 and said that hed managed to find a 256GB version (a little odd) and we got a Pixel 6 case. Transaction completed.I left the store with what I was hoping for but it was a really odd experience. I couldnt tell whether the rep was trying everything to upsell, whether he actually knew what he was talking about on the stock levels or whether his head was simply completely elsewhere.Oh, and for good measure, when I asked about trading in my Pixel 2 (store page said $46 if I bought online) the rep said nah it was too old, without even checking. I prodded him twice more about it and he wasnt interested at all. I kept my Pixel 2 (no biggie) but I just thought the whole experience was lacklustre. I really like Google products and will remain a loyal customer but that one physical store experience was a bit disappointing.
Plenty of Google products in stock if you want the latest. Support staff lacking in enthusiasm at our visit.
So convenient that Google now has its physical store! I had to change my loaded battery and the phone came out as if it were brand new, excellent service by Mike who helped me out! Herb is also wonderful & truly knowledgable when it comes to product review of phone charger & FitBit watch! Great ambiance too, love it!
Finally Google has a store. I visited the store for a few reasons, mainly to inquire about a new Pixel phone. All my questions were answered and the staff spent as much time with me that I required. The products displayed were all functioning and fun to play with. If you are in the city and interested in going, I would go.
Youre better off just purchasing online. Wasted time & money going back to the store to try to add warranty to in-store purchase per instructions from Google Support online and was told by the store manager they cant do it after the fact. Very frustrating experience.
Its pretty close to the subway station. I just had some quick questions about the upcoming pixel phones(which they had on display) and I was greeted by the staff as soon as I entered the store. My questions were answered pretty fast and I didnt have to wait, since the store was mostly empty on Saturday night.
Jenine and Jonathan were both great!Their manager can benefit from learning from Jenine and Jonathan on customer relations, he was a bit rude. This is the Google store, not Verizon!
I brought my pixel 5 to fix cracked outer glass. The guy by name Xavier tested it around 30 min before he took. He told me in 3 hours it will be ready. I came back in 2.5 hours he said its too early and its not ready. I came back in 4 hours and still it wasnt ready.He talked with his Manager Anne and told me that technicians just about to start to work on my phone and it takes another 3-4 hours from now. So I should come next day. I was so I upset manager Anne wasnt professional and she has no ability to manage at all.When I was going out Xavier was talking to security guy after me and loud laughing.Google how can make fun of your customers?
Great place and great experience they were extremely helpful and had exactly what I was looking for. And the sales reps were knowledge. Not to mention the place looks great too. They designed it very Google-esk and has nice color and vibe.
Justin was great. Very informative, almost enchanting level of customer service. Explained the Chromecast and Nest home and how it can benefit me. Great looking store. Glad its in the Chelsea are. P.S. that management team of Anne, Valerie and especially Mike really wowed me with the energy levels and wealth of knowledge. You must seek these people out.
Nice store. Wish it had more to offer than simple repeat displays of the same five products. Real world demos of the security cameras would be awesome, along with more options for pixel cases, etc.
Honestly not my happiest of store experiences. If online store and support werent so terrible I wouldnt have had to come. I had come once before to check it out. To cliche of a google store. Kinda boring. Waiting are is more crowded than I prefer.
Nice store, relaxed atmosphere, children friendly. We found what we were looking for
Great experience at this nice well organized Google showroom it reminded me what they do at their stand on CES Las Vegas. Jimmy, Jason and Dave are great very helpful they really make my day going the extra mile on customer service. As I was visiting NYC I lost it my Pixel charger my phone died and have lots of things to do. Nowhere to find one charger. I had been planning to go to the store anyway they didnt have the regular charger the comes with the phone. But these guys found a solution for me 😊 I was able to revive my phone and trip again. Thank you so much guys! Keep it up!Of course I did got the new Pixel Buds A and they are a great purchase.To close this nice visit Google give me a nice ice cream outside the store yay!I definitely come back and recommend it.
Great experience, I was in and out within 15 minutes which I appreciate. Janine was really helpful and kind.
Hi.Could you please tell me, do you have a Pixel 6 pro Stormy Black on 256 or 512 Gb? Is it possible to buy it in the store without pre-order or do I need an online order on store.google.com with delivery to the store?
This place is amazing man. Its beautiful, you can try out all the Google tech, amazing customer service. This is a long time coming. My only issue is you have to be in Manhattan to get in-store pick up. Even with me in the Bronx the option doesnt even present itself until I cross into Manhattan.
Great experience, especially given that I went in with little expectation of a clear resolution.The tech who handled my case, Mehdi, was excellent. He listened attentively to my concerns, and made several suggestions that leave me beyond satisfied.Mehdi suggested I replace the damaged battery, which would be far less costly than buying out my wifes contract, which would be necessary if I bought ne phones, and assured me that my data would not be lost.I was pleased to follow his advice, took a break for a couple of hours.Mehdi had advised me to do a full backup, and, though it took a while, has made the transition far easier than it might have been (in order to replace the battery your phone will be wiped clean and set back to Day One). The backup insured most of my stuff came back: quite a relief because the only place I had my return train tickets was in the Transit app. After the phone was returned I spent a few minutes at the Google Store insuring that my train app and data could be accessed.I might make one note: have a hard copy of usernames and passwords: these dont always come over, especially for financial institutions.The Google Store is bright and airy, there are multiple places to sit and get your digital life back together. The staff is friendly, accommodating, and professional. The staff knows their product, but avoids the hard sell.The surrounding neighborhood is great to explore. Wonderful dining possibilities abound. The store is a block away from the 14th St subway station, and a CitiBike station is right across the street.A real shout out to Mehdi and the techs that got me back on track. There is no doubt Im sold on Googles phones and network having experienced their service.
Nice store but when looking to fix a cracked pixel 5 screen, the clerk would give a excuse to add some other repair necessity. One said back camera glass needs to be fixed. Another said case was warped and have to add that to fix. Ended up going to uBreakiFix nearby and they managed to fix broken screen and it works beautifully without any issue.
What a refreshing experience! From the moment you walk in you realize this is a new kind of store. I love how its not just about showing products on tables but about seeing how the products fit in my life. The staff were very knowledgeable and the whole experience was just top notch.
Had a good experience here and the staff was amazing here!
Google states only been at Google Store Chelsea. Ive only been there via web page. I gave it 3 stars because Ive not been there.
Great store of Google hardware!
Breaking in my new pixel 6A. The guys they were terrific
Beautiful store, very clean and well designed. Staff is really helpful and friendly. We got a pixel 6 there hope it meets our expectations
Total reviews rating 4.4
199 Reviews for Google Store Chelsea 2023:
Review №1
2022-09-03So cool to visit the Google Store in Chelsea! Special call-out to Roman, Steve, and Jay for all of their help and guidance! Google did this right, and clearly hired the best people to be here.If you really want to experience the new Pixel Buds Pro before spending the money, go to the Chelsea store, bring your credit card because you will decide to purchase(!), and checkout the subway car simulation room to hear for yourself how amazing the noise cancellation is! And dont worry, they have new ear tips and alcohol wipes for you to try it all out. Simply incredible.
Review №2
2022-07-01I expected a smaller store but once inside its quite large and nicely laid out. You can check out all the latest Google and Android devices and phones. They also have an area of Pixel photography and a dedicated room for Stadia games. In addition, they sell branded Google merchandise at reasonable prices. The staff are friendly and helpful. They offer a service desk and have a theater section. It would be nice if they had a Google cafe but I guess you cant have it all. Definitely suggest stopping by if in the area.
Review №3
2021-12-31Definitely an amazingly Googly experience! The store is uniquely designed and setup to bring you into a welcoming world of Google products in an environment that feels very much like home. The staff arent pretentious and are very helpful, when purchasing a product the experience is efficient and painless. This store is definitely worth a visit for everyone especially for those who never thought Google provided anything other than search.
Review №4
2022-06-12The only physical Google store in the world. You can find anything Google-related hardware here. They even have cool exhibition rooms filled with the devices on action. Such a beautiful store worthy of the amazing products Google have to offer. A great experience for a tech-geek like me.
Review №5
2022-05-11The only Google store in the world, and the best place to buy and learn more about any Google product. Having a Google one account ($10/ month) version gives you a 10% Google store credit cash back on all your purchases at the store, which pays off quite well.They have all the new Pixel phones and associated accessories like pixel buds, cases etc. in stock, Chromebook, Nest, Google home, merchandise etc. The 5-6 member staff helped me out with testing the phone and answered my questions well.They also have small rooms where you can explore different flagship products.
Review №6
2022-07-27When I visited the Google store near the Chelsea Market, it was amazing! The environment was friendly, joyful, and meaningful. The designs of the Google products is always unique, brilliant, and aesthetic. The team was really helpful to me for setting the Google Pixel 5a. I love my new phone! Its really beneficial, reliable, and practical. I had a fun time at the Google store.
Review №7
2022-01-09A pretty cool store! Colorful -as expected! Overall, good experience. The elderly man at the door is such a kind-hearted individual! He added more color and warmth to the in-store experience! 🤗
Review №8
2021-12-28This place is very exciting if you are a Google fanatic. They have the brand new pixel phones and nest devices. They have Google memorabilia that you can purchase and they also have room dedicated to their smart devices. Theres even a STADIA room!
Review №9
2022-01-17Everything other than Google branded stuff is overpriced, the staff is not friendly at all, it seems youre bothering them when you want to ask questions and cash transactions seem to be too low tech for them; not having change and needing the store manager to come unlock the register, one one occasion they didnt even take my (completely legit) old 100 dollar bill because their machine couldnt verify it was legal. Went to the best buy a few blocks away and yes, its fully accepted.On my second visit to the store I was buying a Pixel 6 case coming from an older pixel with a fabric case and asked about the durability of the new ones. The exchange with the cashier was as follows:Hey, I was wondering, is this case going to be as durable as the fabric ones?No.Oh really?Yeah, no.Why is that?Its just like, worse.After that I (just like her) had no interest in further conversation, when I left the store I thought I had left my beanie in the counter and so I looked back inside to find her staring at me and whispering stuff to the general manager who had to come unlock the register and a second employee.Popeyes had better customer service than this.
Review №10
2021-11-29This is an amazing store with cosy decoration .I hope google open several stores like this.The staff is very friendly and helpful.I had an issue with the support repairing team.The repair team told me they will fix my pixel 3 battery in 3 hours , i gave them the phone .After the 3 hours they told me they did not finish and there is a problem in charging port they need to change it ( they send me a mail after the 3 hours)I refused because i dont have this time , i have a flight to catch, even they told me they will return the phone after 45 minutes.So i accepted to wait for 1 hour again and pay more for the port.The good news that they finished quickly the battery and the port after this 3 hrs issue . Also the support team helped me to recover the data.I think this store with some effort and work has a promising future and could be compared to apple store support and repairing team.Again i think it is amazing place to buy google stuff here.