Great Green Cleaning & Maid Service in Brooklyn

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Phone: +1 718-369-9000
Site: http://greatgreencleaning.com/
Opening hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:8AM–10PM
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Total reviews rating 4.3

72 Reviews for Great Green Cleaning & Maid Service 2023:

Review №1

2022-05-11

My experiences with Great Green Cleaning are always superb. They arrive on time, and with all necessary cleaning tools. They get straight to work and almost always finish ahead of schedule while maintaining an excellent level of care and detail in their cleaning. I highly recommend them for all different kinds of cleaning needs. I have used them for everything from a standard apartment cleaning all the way to cleaning out a basement space with a good amount of built-up dirt and grime. Every single time its PERFECT!

Review №2

2022-04-21

Great green is not only quick to respond and always able to fit with my schedule, they’re also thorough and quick. They work quietly and leave everything the way they found it - but clean! My fridge and freezer is shiny and my beds don’t have a carpet of dust underneath anymore. Ive used them 3 times and will definitely use them again.

Review №3

2022-06-10

The cleaning is great, and the customer representative is very responsive and on top of things. I was moving, so I did not have any cleaning supplies, and for a very reasonable fee they brought everything necessary including vacuum, mop+bucket. I also liked how they use all green-friendly chemicals so there was no lingering odor of harsh bleach.

Review №4

2022-04-25

Update 4/25- The response from the owner is entirely untrue. I have records of pest control services finding no signs of spiders and beetles - if that were the case Id except his cleaner to call me and change the price or at least provide photos of the infestation. They continue to lie and try to scam new customers into their business but all they did was steal my money.I really never feel the need to write reviews, but I am so disgusted by this company that I felt like I had to take the time to warn other who might consider using them.I will preface by saying, I know they will likely respond to this and say that they did everything they could to try to fix it but that is not the problem, the problem is the lies they told me from the start about the level of cleanliness I would receive for over $100 an hour. They trick people into going with their services, only to end up charging an insane amount for a barely surface level clean. They are truly stealing from honest people and have the most horrible customer service ever.I reached out to great green cleaning for a deep clean and a clean out of my pantry and two cabinets. My first impression was awesome, they seemed thorough in asking what I would like cleaned and upfront about pricing. I was comfortable paying $100 since I thought I was going to get an amazing deep clean.My cleaner arrived and was perfectly friendly, I stayed out of my apartment for four hours which I was told by the cleaner it would likely take that long, I started traveling back to sit in my lobby and called them for an update. I was told she was on the last room and I could come up soon to inspect.Upon first look, it did look clean. I am already a clean person so it’s hard to tell just how much was missed until I started looking more and more. After she left I called the company and told them I was really disappointed, my cleaner didnt even vacuum, mop, use the supplies I left out or dust some basic spots. For $100 an hour I expected to be SPOTLESS.Was it my fault for not looking closer while she was still there? YES I wish I was through with my walkthrough and I wish I never provided a $75 tip so quickly. I was sick to my stomach to see how awful it really was after she left. The only solution offered was to have her come back and finish the job, which would cost me even more. At that point I did not trust them to be in my home and restart the clean would require me moving from my desk and around my apartment to watch her work, the whole thing would be awkward.I was very fair asking for at least an hour refund or my tip money back, they refused both. The only solution was to have the cleaner come back, or a free hour on my account when they have a two hour minimum anyways.It seriously pains me that I paid so much for something I could have done better in an hour, with actual cleaning products. On top of that, the original instructions were not even followed. This was the FARTHEST thing from a deep clean and I wish I never made the mistake of trusting them after reading some of the other bad reviews.I really feel like I have been stolen from. Please take the bad reviews seriously, these people are just out to rob you and trick you into paying more.

Review №5

2022-06-09

Esther did a great job making my bathroom sparkle yet again. She was professional and kind and aimed to please. Highly recommend!

Review №6

2021-10-21

I contacted great green cleaning after a bathroom renovation. Our place is not terrible - weve lived here through the renovation and have cleaned ourselves throughout. We just wanted someone to do a deep clean to make sure we didnt miss anything and to get behind the furniture before we put our rugs back down. I had a terrible customer service experience when trying to get an estimate, so I didnt book. First, they will not speak to you via text or email. Then, when they speak to you on the phone they wont give you an estimate without you texting or emailing photos. The only reason they get you on the phone is to ask you how you found them which is of benefit to the business and not the customer. Then, theyre weirdly invasive with their questioning and ask who currently cleans the space. Answering that we clean the apartment ourselves is not a good enough answer. There are follow up questions: partner? roommate? Why does that matter? Super creepy. And then theres the price. I live in a typical 1 bed, 1 bath 700 sq. ft apartment in midtown east. At $100/hour with an estimated time of 15-20 hours (low range) and 40-45 hours (high range)... the estimate is between $1,500.00 - $4,500.00!! This is literally insane.

Review №7

2021-03-29

I highly recommend Great Green Cleaning. We hired them to do a deep clean of our apartment after 4 years of constant traffic with two adults, two kids, and a dog. We have our place cleaned regularly, but wanted a team to get the really hard to get spots (walls, baseboards, cabinets, etc). Daniel was super patient and thorough in getting an estimate pulled together. He walked me through their COVID protocols and their commitment to their long-term staff. The cleaning crew did a thorough job in less than the time estimated. Because they missed a few spots, Daniel sent another cleaner to finish the list of remaining items, in under the total estimated time, and refunded us the extra time. We would definitely use Great Green Cleaning again!

Review №8

2018-07-22

Needed a full clean prior to moving into my new apartment in Brooklyn. My 3 bedroom, 1.5 bath duplex was just filthy prior to moving in - dust and dead bugs everywhere from a long vacancy. It was too much work to do alone and would have taken days to clean properly. Great Green Cleaning gave me a very reasonable estimate of time and price - and I actually ended up paying a little less than I expected to because the cleaner worked so efficiently. The office staff were incredibly helpful and very accessible (always answered my calls and responded promptly to my emails). The cleaner, Diane, was lovely and incredibly efficient. She did a wonderful job. The apartment looked beautiful and even smelled clean! I am so relieved Great Green Cleaning came to clean my apartment prior to moving in. I will definitely be using them in the future...

Review №9

2019-04-19

Great Green Cleaning came to my rescue after I spilled nail polish all over my bathroom earlier this year. It was an overwhelming mess that got in between the floor tiles, on my bathtub and all over my cabinet, and I didnt know where to even start. Im so thankful I found Great Green Cleaning - they were able to come in 24 hours and spent two hours diligently working to get it off of every surface. When we discovered that the nail polish remover would chip the paint on my cabinet, my specialist was considerate enough to ask me if I wanted to continue knowing this, which I appreciated. Overall, I was really impressed with Great Green Cleanings work ethic, responsiveness and effectiveness, and I definitely plan to use them again for my cleaning needs!

Review №10

2019-12-16

I cant say enough positive things about this company! I was in last-minute need of a post-construction cleaning for a loft space and Great Green was beyond accommodating! All my interactions with their staff were not only efficient and professional, but also enjoyable...not to mention the actual cleaning job was spotless.A rare and welcomed customer service experience from start to finish.