Wheelchair-accessible entrance
Yes
Comments (77)
Ive never been in the station but outside is a bus stop on the street. They let you out there. Ithaca send like a nice town. Would love to explore it more
By the time the Greyhound bus was thirty minutes late, they told me and my mom that the bus was full and couldnt get anymore people on the bus although they let the people behind us get on the bus. When we went back to the terminal, the people working at the time were incredibly rude and inconsiderate.
The only thing thats bad about Ithaca. Ive read about the comments before arriving, and had no idea why an innocent bus station can have such bad reviews, but now I cant agree more about the comments. They insist on charging me extra 20$ because I bought ticket for my boyfriend (who ride with me), for thats considered a gift ticket. So let alone the difficulty in conversation, why on earth should we charge a gift receiver extra money for printing a goddamn ticket?
Waiting here currently and its one of few times I have felt compelled to write a Google review. The lady at the front desk is extremely condescending, incompetent and rude. She should be fired if this station cares at all about the quality of its service and its reputation as I see many other reviews on this same topic.
I needed the bathroom, the lobby lady told me that I had to use the bus because it does not work. I had to go urgently to buy in a nearby restaurants to be able to use the bathroom. Uffff please fix it
The bus station is very much in need of renovation. The bathrooms do not work and everything is dilapidated. It has some old times charm, though.
The staff was extremely unhelpful and bad-tempered, for no reason whatsoever. People are generally super nice in Ithaca, but not at this station. Avoid.
While they have gotten me to and from Ithaca, Im yet to have a positive experience. Staff are consistantly rude and service is generally unreliable. Unfortunately they are the one of the only options, I just wish there was more competition.
Awful customer service. Asking customers to print out tickets because they wont accept e-tickets, and then asking them to snail mail tickets to process a refund - this is not acceptable in todays day and age.
Purchased a ticket on my phone in the station, then was alerted there was an earlier bus available. Ticket agent couldnt offer a refund/transfer, referred me to their support line. Thirty painful minutes later, the support line told me only the Ithaca station could refund me - I was already on my bus having left the station.Avoid Greyhound.
Station is small and dark interior. It sometimes feels like you entered the 70s. Two out of three times traveling out of this station was confusing and chaotic with staff that were unknowledgeable or difficult to understand.
Seats arent very comfortable while waiting and the mood is kind of dead.Buses on the other hand are trash for long distance. Zero comfort
This location has been closed since 2018. Most intercity buses now stop on Green Street downtown, but there is no dedicated bus station there.
They ask the students if they are from out of state, because they dont want to give them the student discount ! Students comes to Ithaca to see to Ithaca College and Cornell University. This could discourage them from from wanting to go to school here.
Lady on the phone was so rude! I really hope my boyfriends bus has no problems. Been reading all the reviews.
Where do these rude, brain-dead ticket agents come from? The loony bin? And good luck on your bus departing and leaving on time. Wont happen. Take Amtrak instead.
Lady behind the counter is super mean. Just buy online and print at home. No need to go in. The bathroom doesnt even work.
They moved the bus stop to green St impossible to find traffic is horrible and finding a place to pick people up impossible. Will not be using it again.
Bathroom on the bus was disgustingThe bus smells like marijuanaThe driver was on his phone while drivingThe driver doesnt welcome you on the bus or say anything
This building has no working bathroom. It is on a main road, and is easily accessible.
Rest room out of service. At a bus station. Where people have been waiting more than 10 hours for a real rest room.
No public restroom, no ac, very limited seating, and no notification that the bus would be late.
They do not know how to treat people or run the business right they need better workers or they are going to end up loosing business
Awful customer service. No one update the bus schedule, I cant get any information when the bus schedule is canceled. Terrible, terrible, terrible!
Its difficult to travel to Cornell campus from here once compared to Coach USA and Our Bus.
Hard to get to by car ok on foot alot of different kinds of busses that stop there
Great bus station, they staff is helpful and good parking
Arrived at station which closed 3 minutes after arriving. Then waited outside in the cold for an hour for next bus to arrive
I was at the bus stop for tcat but used to like the Greyhound station for long trips
Right in the middle of town fast window check out service, on-site parking
If kafka operated a bus station this is the bus station he would operate. Its a farce!
Old woman working desk smells like cat urine and is utterly useless.
Bathrooms out of order. People at front desk were not friendly. Not clean. Very sad place.
Its a bus station, luckily the homeless are to bad around Ithaca.
No bathrooms no seating attendees have scrappy attitudes
Your typical greyhound stop. No restroom, absolutely nothing around. You get what you pay for.
Needs technological improvements but is generally reliant and consistent with schedules
Very busy give yourself time to get to your gate
They never pick up the phone, and when they do they just hang up???
The guys like it Im always picking a friend up from there
Beautiful tile. Wish it was fully restored.
Great people , awesome service , will come back !!!
Nasty behaviour..rude.. not using this company again
The lady at the station is quite nice.
It’s a bus station, typical fare
Needs more lighting during arrivals
Very nice, helpful and on time.
I wish we had mega bus
Nice bus, shady people
Not the best, but serviceable.
Clean buses and bus stops
Bus is on schedule and friendly staff
Not good. Not clean.
Nice to go to trips for free
Terrible. No bathrooms
Disgusting people and unreliable service.
Its a Greyhound station.
You can travel anywhere
The incompetence is unbelievable.
Place need a make over
Nice!
Ok
Needs cleaning
Convenient
It is an old and dirty bus station and it does not have sanitary services enabled, it is not worthy of a town as beautiful as Ithaca
I loved traveling with them
Nice
Total reviews rating 2.6
77 Reviews for Greyhound Bus Station 2023:
Review №1
2015-05-24The staff at the Ithaca Greyhound Station is incompetent and rude. I had already purchased a ticket online, and the worker at the front desk told me quite nastily that my ticket didnt mean anything unless I had also called in to reserve a seat on the bus. When I called the bus company to confirm what the worker told me, the person I spoke with said that they had never heard of a problem like that before and that it was common knowledge that the Ithaca Station staff are completely clueless. When the bus driver showed up, he told me that there was nothing wrong with my ticket at all and let me on the bus. The bus ride itself was just fine, but avoid interaction with the station staff at all costs.
Review №2
2017-08-13Every single time someone visits I warn them to print tickets at home. The woman at the counter is insufferable, and seems to love stressing out passengers who dont know if they will be able to get on the bus.How she keeps her job is beyond me. Shame on Greyhound and the city of Ithaca for having such a vital service be run so poorly.
Review №3
2016-07-30I am grateful to have a bus station in Ithaca, but the lady at this counter treated me like the scum beneath her feet. I asked her politely whether or not my Adirondack trail ways ticket that I had printed from home was the same as the greyhound trail ways she was announcing and she rolled her eyes a and said yes in the most condescending way possible. It costs nothing to be a decent human being and shes getting paid to be mean
Review №4
2017-09-17Wow... I have never been treated so poorly by a customer service person it my entire life. I also watched the worker abuse most people that came through her line. The older gray haired lady that works here truly makes this world a worse place met alone the bus station. She should be fired.
Review №5
2017-11-26Have not had problems at any other bus terminal. Poor service, rude staff. Also they should get with the times, why do they make such a fuss about printing out your ticket? Support better alternatives like ourbus when you can
Review №6
2018-05-31I have never been treated so poorly in life. The woman at the front desk is RUDE and STUPID and USELESS. I saw reviews two years ago saying the same thing. Why don’t they just fire her? There are definitely much better choices like OurBus or campus to campus.
Review №7
2017-04-07I have to use my replacement ticket on the 21st to go to NYC. I am so anxious about something going wrong, Im trying to arrange it now from Florida 2 wks prior. I dont know why they cant get some reliable employees in this bus station. I thought I was the only one having issues EVERY TIME I go here it cost me another ticket either going to or back from NYC. The customer service rep even said she has had issues with this office in Ithaca....what shame. There is no reason for this ongoing reputation. WISH ME LUCK. Trying to schedule my free tix to NYC...I will update good or bad once I survive the trip.
Review №8
2015-06-29The service is not credible and is outrageous. I booked a ticket at 4:30am to the airport from a small town where no taxi is available. No bus showed up for no reason nor notice in advance. I missed my flight because of that. The customer service line is always occupied all the time and of no use. I WILL NEVER TAKE GREYHOUND AGAIN!!!
Review №9
2014-05-09I am sorry for you. No one should have to endure such rude customer service as displayed at the Ithaca bus terminal. If youre destination is NYC, spend a little extra and take campus to campus. Well worth the premium.
Review №10
2019-07-18This lady that working at the facility has no customer service smh I went their on July 18 -2019 @ 8am she was very rude if I know the area more and know where else sell tickets I wouldn’t walk out . I really feel so embarrassed smh . She seems to have domestic problem and she take it to work !!