Griffith Energy in Watertown
Categories
Location on the map
Watertown, Jefferson County, New York, US
Site: https://www.superiorpluspropane....
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–12PM
- Saturday:8AM–12PM
- Sunday:Closed
Griffith Energy in other cities:
They have always been courteous to me and my family.
I was told I could have my account set up in less than 24 hours, which was a lie. When I called back the next day they told me it could take two or three days. Then was billed 400 dollars for previous fuel, which is fine, but that was never explained to me. Their tech hours are only 9 to 4 monday through friday, so difficult to make it work if you work full time. It wouldnt have been bad had this been properly explained as going a week without hot water or cooking is obnoxious. Very poor communication and explanation of what to expect for new customers.
Driver #368 (maybe Stan?) was wonderful; what a breath of fresh air compared to that skinny, officious little creep that normally delivers. He really knows how to interact with the Customer and just this is a profound added-value! Hes a real keeper!
So far has been very rude over the phone. No reply as to when propane will ever be delivered. Only response ever give is you have an account. I got that part, dosent put hot water in the house. Will see if they get better but so far not good. Might be switching to philly fuels.
Customer service really was very good to me. The lady patiently walked me through each question I had, and helped handle an urgent situation.
Service is on time monthly. office staff always courteous, understanding and very helpful
Ive been a customer over 20+ years. Never a problem. The local office is always a phone call away.
ALL GOOD - if you need energy services Griffith is my provider of choice!
The pricing is reasonable, customer service is friendly and helpful and the driver who delivered the tank was courteous and efficient.
They came and took our tank with no one home. We did not owe them money or anything. We came home from work and it was gone. No note nothing explaining why..
Great service, always responsive and no auto delivery contract needed. Perfect for our needs.
5 Stars for many years of excellent service! Both delivery and office staff! Thank you!
Very friendly and prompt customer service. They work very hard to get you the best price.
Griffith always goes out of the way to meet customer needs. Special orders or services are handled ASAP
They will randomly stop by to fill your tanks with no warning, leaving you a bill even when you do not need it.
Accurate delivery scheduleFair pricesGreat office staff
Great service!
Great people especially my propane deliveryman chris
You are welcome. Keep up the great work..
Always very helpful and pleasant.
Staff is professional, responsive and very helpful!
The people are easy and great to work with !
Great customer service!!!
Total reviews rating 4.4
33 Reviews for Griffith Energy 2023:
Review №1
2022-05-14This is a wonderful company to do business with. Mike, service manager and his team, Brian and Jacob To care of our terrible furnace problem we had such a good winter time thank you everybody at Griffith energy
Review №2
2022-01-06I called everyday to have oil delivered to me and they make excuses on why they can’t deliver to me. I have three asthmatic children and they are taking their sweet time on delivering. I left other companies because of the way I was treated and taken their sweet time to deliver. If you don’t have propane tank and get help from heap don’t except them to treat you properly. No matter where you go when you have heap helping you can treated as you are beneath them.I thought this company was the nicest company. They are only nice to you and care about you in the beginning. After that they are all the same… If something happens to my children I hope you are ready for the consequences in paying any medical bills or id something Severe happens to my children.
Review №3
2022-01-19The people and service.Our local office has a magnificent staff. Very helpful and caring. They do not want to leave anybody in a situation where they have no heat during the winter. They will do what ever they have to to take care of their customers. No reason to ever change our gas company!
Review №4
2022-02-07This place is an absolute joke! We have been with this company for almost 4 years and have never missed a payment, in fact we pay early every time! We just got a delivery today and instead of this company‘s sales people calling us to let us know of any price increases they hand us a bill for $600 at $4.19 a gallon!! After last fill was at $3.99 a gallon! We are completely fed up with this crooked company and if anybody is interested suburban propane right now is $2.19 a gallon. Your first fill is at $1.90 a gallon! And they will lock in your price until June! Then after June they will lock in your payment for the next two years! BYE inferior propane!!!
Review №5
2021-10-09I own my tank and able to call different companies that supply No. 1 Kerosene. Living on social security price makes a huge difference to me. I called 5 companies including the one that we have purchased from many years. Griffith gave me the best price and when I called my previous supplier I was told they would not match or lower the price for a long time customer. So that being said I worked with Griffith and delivery happened this week. Debbie was my customer service contact and she was very patient and very helpful. I worked in customer service over 40 years and it is rare these days to find someone so patient and caring.Thank you Griffith Energy! I highly recommend Griffith Energy!
Review №6
2021-02-06This company has very poor communication with the customer. My husband and I have been told different things about how they auto bill. If you have a card in file they dont bill it, and they dont even call you. Recently when we were on auto delivery and they couldnt make it out to our seasonal home, and never called or delivered. Since we are not there all the time we were aware they didnt deliver, no one contacted us and our regulator frozen. When we call them to try and rectify this problem their customer service was very poor.
Review №7
2022-05-31Customer service was very friendly, delivery driver was on time and very nice. We have always had great service from these folks, thank you.
Review №8
2020-11-17Overall great company. The ladies working in the office are awesome. The turn around they have for HEAP is amazing. The delivery guys always get my fuel to me hehe. All around hands down a good company to do business with.
Review №9
2022-01-29Over Priced BAD AND RUDE VERY UNPROFESSIONAL CUSTUMER SERVICE BEEN A CLIENT SINCE 2016 TOLD TO SWITCH COMPANY IF I DONT LIKE IT WHO DOES THIS PAYING CUSTUMER IS ALWAYS RIGHT ..
Review №10
2021-12-17I am supposed be on a regular fill plan but cant even seem to get a delivery when I call and ask for one. I havent had any delivery since May and Im on the budget plan so they already have my money.