Kerbside pickup
Yes
Guitar Center in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-230-5025
Site: https://stores.guitarcenter.com/...
Site: https://stores.guitarcenter.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Guitar Center in other cities:
Comments (199)
I asked for a specific type of guitar, and after they said they didnt have it i was told to be more open minded and try something else implying Im close minded. Rude and condescending.
My tech was super friendly and transparent and ended up fixing my issue on the spot. The whole store is also just a great place to hang and futz around on some instruments you may not previously have had the chance to play. A wide variety of guitars.
Pretty good. Been going there for about 20 years and i never really had a bad experience there. Just double check to see if they have what you want in stock before going. But other than that its a great store with helpful management.
Not very well stocked. Didnt have my strings in stock but there were plenty of empty spaces for other strings too. Any guitar over 1k was locked up so if you wanted to play one you needed a salesperson to help you. No strings, no play... I left disgusted.
If I could leave a review with negative integers, I would. Nicole must have taken some friendly personality lessons from Cruella, and probably enjoys killing little puppies, too.
Not helpful at all . I had to shop at a completely different store that gave better choices and helped me much more then here !
Guitar Centers carry a certain stigma with musicians. However, the techs Sam and Ian are top notch; very nice, patient, and always open to talk about anything and everything. I don’t usually write reviews, but I would recommend them to anyone.
Some employees are rude and theyre never thorough with their help. Ive gotten inaccurate advice and left the store with incompatible equipment multiple times. They dont seem very friendly to people who are trying something new.
I had some string buzz and needed a guitar neck adjustment for a Washburn acoustic guitar I hadn’t used in about a year . I was told a guy named Ian dealt with repairs . Got there and Ian was a super warm positive and helpful dude. Stellar service from him all around.
Bad customer service I called the broken guitar center then somebody answer the phone then I asked the do you have a Paul because I have the STR Mikey subwoofer When the answer the phone a guy just hang up
A good music store should allow browsing. I saw what I needed to see, which I appreciate.
Called to see if they had a specific guitar tuner in stock. Got hung up on after a short hold the first time. Called a 2nd time and got put on hold for 10 minutes before I decided to hang up and call back a 3rd time. Don’t know who picked up the first 2 times but their attitude wasn’t exactly customer service friendly. The 3rd call I spoke to Shawn who also seemed a little short with me until I requested to speak with a manager. I spoke to Nick, to then get transferred to a different manager, Miguel, who finally could tell me if there was a tuner in stock in less than 2 minutes. Too much of a run around and unenthusiastic employees. I shouldn’t have to call 3 times and talk to 2 different managers to have the simplest of questions answered. The speed that Miguel answered my inquiry, should’ve been the way it was handled from the first time I called. Disappointing to say the least.
Ian in guitars brought my Danelectro back to life, set up my Hamer, and was as pleasant and cool as can be. Big ups. Five stars. My new go-to.
I LOVE THE VARIETY OF INSTRUMENTS THAT THEY HAVE THERE. BEING THAT I AM A MUSIC LOVER MYSELF, THIS PLACE IS LIKE CANDY TO ME. THE STAFF THERE IS PRETTY DECENT TOO. I PLAN TO GO BACK AGAIN SOON.
Its alright, cluttered and messy sales floor. Sales people are aloof. Took me a week to pick up my guitar because they had to process it into the system. I ended up calling on the 7th day to cancel the order and it took someone from guitar center management to prevent me from canceling the order. They gave me 2 packs of guitar strings in return. Thats okay really wanted the guitar but funny situation as they they were snarky with me following up with the store about eta to pick up the guitar. I get it but I find it interesting it took management to rectify the situation when it was a 1k guitar order. Oh well, will continue to do my purchases with Sweetwater as tho they dont have a store front they are able to do better job at having customers make pick ups at drop off spots. Yeah you could say why not deliver it hoke, right but lets not forget porch holidays bandits!
I come here a lot and have always had a pleasant experience!
The Brooklyn branch did not have One Dusenberg Guitar and not enough employees.
Great service. I’ve been going to this store for 10 years, bought, set up and repaired my bass guitar there. The guitar/bass staff is super knowledgeable And helpful. if you need special bass/guitar help Tray is your guy. 🙏🏽🔥❤️🙏🏽. -Sebastián (@mochuelopez)
Store is fine, Employees are rude, tried to order a replacement part from them for a product that was damaged from them...Ended up spending a total of 2 1/2 hours on hold, and about 30 minutes talking to people, and got hung up on multiple times and treated horribly while I was speaking to them.
First time at Guitar Center since the pandemic... looking forward to visiting more often.
My dad dropped it off his guitar to have his strings changed on Monday. The technician promised him that it would be ready by noon on Tuesday; my dad needed to use it on Wednesday. When my dad called today, Christian just told him that the technician went home sick and there was nothing he could do. I spoke to the manager, Miguel, and he proceeded to tell me that because of covid, he cant do anything. Im a pharmacist and I work in a hospital. I do not tell patients and their families that because of covid, there is nothing that I can do. I understand with covid, things may be out of your control but Christian nor Miguel didnt even apologized for the inconvenience this caused my father. You dont run a business like that. They have no idea what customer service means.**edit They also did not let any of their customers know that 2 of the technicians would be out for 10 days. Isnt it customer service to give your customers a courtesy call!!?? DO NOT GO HERE, UNLESS YOU WANT TO EXPERIENCE TERRIBLE CUSTOMER SERVICE!!!
I had an awesome experience in the percussion section. Great customer service!!
I used to LOOOOOVVE Guitar Center, for both the ease of access and amazing prices, but recently when I went to get a new guitar, amp, etc., I was way less than impressed. The selection was nowhere near what I expected. Example: they had the same exact guitar model, but in different colors. I felt like the guitars were all variations on a theme. Like, there was no variety in style, body shape, etc. Very disappointed.
I wanted to buy a mixer and the one I wanted was not in stock. I asked the sales person if I can have the floor sample, and it appeared to me I became some what of a nuisance. His customer service skills left much to be desired. If you are not customer oriented, do not take a job that requires you to interact with customers.
Guitar Center is an excellent store for guitarists like me. Their staff in most of their locations are helpful and dont force you to buy anything. They give customers time to try out the guitars in a fairly open space, and they have a knowledgeable staff.
Every time I go, I feel like the person at the register will fall asleep before they process the transaction.Sales rep are helpful, if you have questions or need them to show you something, though theyll never come to offer help.
I would like to relay my experience at the Flatbush location because I believe it is important for the management to be informed of whats happening there.At around 4:45pm on Wednesday, Dec 22nd, I was at the acoustic guitar department choosing guitar for my 10 y o student. The girl and her mom were with me and we settled on an almost $700 steel string acoustic guitar.I asked the guy who was handling the acoustic guitar department (taller, short light brown hair, white): if my student buys that guitar would it be possible to adjust the action of the neck because it was low and there was fret buzz?He grabbed the guitar from me, played a bunch and said that there is nothing wrong with the guitar and that it doesn’t buzz. He said that they don’t sell guitar that have “problems”, that it was a normal sound and that’s how guitars are supposed to sound .Being a session guitar player for the last 15 years with a conservatory degree in guitar performance (I make my living as a performing/recording session musician and a teacher), playing and owning multiple guitars throughout my career, I know what guitars with low action and fret buzz sound like.I mentioned to the guy again:” the neck definitely needs to be adjusted and that it has a definite fret buzz. Would it be possible to adjust the truss rod at this location? “. This set him off yelling at me in the presence of my young student and her mom saying that I either buy that guitar or not.The mom stepped in for me asking him why he was so rude. This set him off even more and he left us saying that he doesn’t have any time for us.The level of sudden anger and hate in how he was treating us was surprising for someone who you just met.I especially didn’t want a 10 y o girl who was so happy to come to a music store to choose a new guitar for herself witnessing a man 3 times her age treating a female guitar player like that and refusing her any assistance.Stale, old school misogyny is the last thing I want my young students to see and experience. It is unacceptable that a guitar seller would behave like this around a child.This should not be happening in a professional environment.This experience entirely ruined the mood for us; the girl didn’t look as enthusiastic after that. We left without buying any guitar because the vibe was completely ruined.This semester I have 5 students who need new 4/4 size guitars and I was planning to bring them to the Flatbush location. Not any more. I told my fellow musicians about this experience. I don’t want my female students to experience the misogyny and incompetence of guys who work there and have such a negative association with playing guitars.If I was treated normally I would have brought in 5 more customers.Many new guitars need neck adjustments; not a big deal. There is no reason to yell at a customer who requests a slight truss rod adjustment.I hope that the management at 139 Flatbush Ave, Brooklyn NY location will have a meeting and conversation with the guys that they employ (they dont employ any women ever). No child or woman should have such an experience at a music store and if no one cares about that, then, at least, they should care about the damage they wreak on their sales commissions and on the business. Women buy equipment and guitars as well and some are teachers with multiple students who buy guitars. These should be good enough reasons to address the toxic environment at the Flatbush location.P.S. The location at the 14th is much better- way more professional sellers and treatment of female musicians.
I made the mistake of ordering online from them and they literally sent me 130 spam emails in 8 weeks. 130. From 3 different accounts (guitar center, guitar center lessons, and Robert Hart @ guitar center). Even by the lowest spam standards this is insane. Will just order from Amazon next time I need anything. (But the lavmic I ordered was fine.)
I’ve been sitting in Guitar Center for an hour and a have, with no help from the staff. I’ve seen a plethora of people come in, get some assurance and go about their business. They helped everyone else except my group. I’m starting to wonder if this is a racial situation. I tried to speak with the manager in which he would not come out of the ‘Lessons’ section to speak to me. I will be contacting corporate.
I didnt make a purchase, just passed through with my daughter. Fairly pleasant staff, well stocked.
Great store. Great staff. They really got a good team there and I hope they get the recognition they deserve from upper management. They are accommodating and knowledgeable and just downright nice. Cant speak well enough about them.
I pleasant surprise. I have been to a few of these places. The Flatbush location is very professional. It is accessible from multiple train lines. Very clean and they practice safe social distancing.
Great customer service and they help you, with what you need
For being in a random area, in a random spot in the mall, it is a pretty complete store. I personally would take the time out to go to either 14th St or 44th St Guitar Centers though. They both have more stock and are more helpful in general.
Order this microphone stand , but sadly they didnt bother to check until we found this cracked 😒
Depressing basement place, but its the biggest instrument/gear shop around and they usually have some things in stock.
I got the capo that I wanted. I guess I wanted to see more pop culture stuff but it was good.
Great staff , very attentive and helpful.
The drumming section is being renovated right now, so things arent all together. I had to go get Sunriver downstairs to come help in the drum section upstairs. There was literally no one available on that floor
Lots of selection in terms of guitars and basses, quite a few keyboards, drum kits and other instruments as well. Friendly staff, call ahead if you need a left-handed guitar
Awsome staff, fantastic customer service.
They people skills / customer service SUUUUUCKS!!! MAJORLY...I went there during non busy hours, and was standing around waiting for help. I saw, myself and maybe 2 other people in the whole entire store. They are very good at pointing you into the direction where you should look for what you need. Im going to total everything up for you I had 4 points 👈 ☝️ 👇👉
Great service department and staff.
Large selection friendly helpful staff and really nice patrons...one of my fellow customers gave me great advice and was very knowledgeable..helped my decision immensely
I know GuitarCenter gets a bad rap but took my axe their to get set up and the tech, Ian took the time to walk me through everything. Was a good price as well, highly recommend
This place is nice but when I tried to return my merchandise the original price for the drum sticks the original piece is 3.00 and I paid them 5.00 dollars and they paid me back for 3.27 dont come here.
Shawn was super helpful and made sure I was taken care of. Extremely happy with my new guitar.
Beautiful selection. If I had $$$$$$$$$$$$$ id probably buy out the store . Its 4 stars because Ive been once. But it feels honey . Nice staff too
Great Staff. Friendly. Helpful. Some of the sraff could be better informed about musical equipment in order to better assist customers.
Bought my guitar 🎸!!!!!
My go-to when I can’t wait to order online. The drums guy is always so friendly and helpful.
Great experience, great selection... Well actually HUGE great selection and the Staff are literally the most helpful and professional. Best store location in NYC
The staff are really helpful, but they dont always have what you need at the store. Some things have to be ordered online and it takes 3-5 business days. Its frustrating when you need it right away.
Great shop. But had to wait for 20-25 mins before someone could assist me. But it was worth the wait. The associate recommended an excellent guitar of my taste and within my budget. Great experience.
Christian deserves a promotion!!! He is the best customer service that I have received. Super kind and knowledgeable. This is the only place I will be going because of him. He deserves all the praise!!!!
The customer service here is beyond amazing. The guys here really know how to take care of you. They treat me like family every single time I stop by.
Horrible inventory management. Drove over an hour after calling and confirming availability to then be told they do not have the item in stock.
Great service very attentive. Quality of products is supreb with a wide selection
Helped me grab a birthday gift for my father very quickly. They have a full stock of Scarlett interfaces!!
If you love music, this place has everything you need. Many cool people hangout here and it makes you wanna live there.
I would never buy anything here mainly because I encounter too much attitude. American Music Supply is where I buy my musical gear and you should also.
Came when the store opened on a Tuesday morning and waited for a manager over an hour, still didnt get help. Ended up leaving because there wasnt much to do and very low guitar stock
It was a nice and calm place. Lots of guitars. They had a section for pianos. I liked it. I didnt really stay long. Im unable to speak on the customer service.
This place is great place to shop at its a little slow due to the virus but it has a lot of great varieties of guitars and help when it comes to a guitar store
Love this place and just like gamestop but for music lovers that like music, simply enough to explain.
This place is awesome. You can just walk around having fun with random instruments and trying out new ones. They dont care how loud you play or how bad you play. But they sadly dont have the vibraphone.
The staff are really helpful, but its frustrating when they dont always have what you need right away. They have to order it and it takes 3-5 business days.
Have website say item in stock, spend 27 mins getting there, wait under the sun outside for 8 mins because covid, finally make it in, clerk says item not in stock website just means in stock in main warehouse, get upset but not a Karen and not clerks fault so just leave, write review a few days later with a serene mind to prevent other fellow humans from making life mistakes.
Nice Guitar Center. Had everything you need. Staff was really friendly and helpful.
They have a very knowledgeable staff and they were very helpful to me. They were even patient when my youngest wanted to touch the instruments. It was a great experience.
Customer service is terrible and they barely have any one that knows how to really engage with a client and understand what they might need ...for example I called to asked them about audio they told me I need to call someone else like arent they a music store so yea guitar center really has fallen off or maybe its just this one but Id suggesngoing to the city this location the workers are very lazy
Everyone working there was super helpful. The team seems knowledgeable and open. Theres a variety of instruments and gear in every dept.
The staff were pretty slow at getting the pedal I wanted. But other than that great store, and the staff was really helpful, with good recommendations
It was interesting, but i find that some of the stuff could be a little more friendly, and there was not much discount sales in the drums department...
Service was not bad at all..but I get the feeling they still was under staffed...one employment helping 3 people at one time and know one was around to even call on
Costumer service is great. The workers are very friendly and helpful with all the many questions you may. You can even take lessons on a specific instruments they have in the store. In addition, you dont have to own an instrument to learn to play.
Fantastic selection of music gear, and the staff members are mostly very nice and helpful. Their Used Gear section always impresses me, and if you show up at the right time, you can snag an amazing deal from time to time!!
I sat inside this guitar center and played a D# chord repeatedly for 14 hours, and despite some dirty looks from the staff, was not asked to leave. 5 stars
The salespeople always have good attitudes. Ive gotten drums and guitars here. Its a nice experience.
Terrible service and I dont know why the department is empty, no help from uninformed staff at all, for simple, basic questions. Uuugh.
Thats the spot for if you want to get started with music system real talk...
I walked in, grabbed a steve vai guitar, plugged it into the biggest amp, cranked it to eleven and played crazy train for 10 hours straight. Everyone loved it and now i am a professional rockstar.
Al was a great sales man help me so much I left the store with so much experience with my product thank you 😊
I was able to find what I needed and play with instruments I love, but am not ready to buy. Overall a good time.
They will apparently sell you things online and mark them as “available for in store pickup immediately” then after you buy the stuff you find out they lied. Nope, they don’t keep the things in the store that they say they do. Yay. Otherwise the place has almost anything you need for music. So it’s pretty cool that way.
Cool place with every guitar you can hope for, also lots of drums and keyboards and accessories
Best place of music. And sales staff that could give u a course in .music theory u wouldnt believe
At least they shopped checking bags here, but Ive had so many bad experiences in this place over the last ten years that I cant give it more than 3 stars. Staff can be simultaneously pushy and dismissive. Its actually kind of impressive.
Great service. The people are knowledgeable and courteous without being pushy.
It has lots of instruments and dj equipment for your every need. Nice shopping assistance and nice equipment. If u dont think that one instrument sounds good enough? Try it in store. Or just come to try the instrument u want in store. Its up to u!!!
Ian was so helpful! He fixed our guitar right away and didnt even charge us!
Worst customer service, very nasty, I mean I don’t even know how they even hire this kind of people at the counter if they’re going to offend the customers,ANYONE PLEASE AVOID THIS PLACE
I have been here on several occasions and found the staff to be informed and helpful. As a guitarist I think the selection of guitars, amplifiers and stomp boxes is excellent. Talk to a salesperson and before you know it you are hooked up and trying out the equipment you were asking about. Overall - great experiences
This time we came to fix a guitar and the repair department was very knowledge and they did it while were waiting
Awesome store! Amazing place to just come and play
Nice staff and cool equipment all around.
The guitar center was. Really cool they let you pick out and play and look over what guitar you want really big music store they carry all kinds of guitars I was happy to go there. And see a whole wall of guitars. Really. Cool. Staff and they actually help you get the exact guitar you want !!!!
Great hands on service you get to try out the equipment before you buy it. Fantastic amount of equipment to choose from especially for DJs..
Love it went for a upgraded speaker...
Good service but over the phone their service sucks well at least for the branch at Atlantic plaza
Great stock. Wonderful helpful staff. Can get lost in playing all the instruments.
Great guitar center in a great area, may get carried away shopping though.
One of the most uneeded rude experiences ever. I guess customers roaming around the store are more important than someone actually purchasing an item here
The staff are very knowledgeable and if they dont have the product that you want out on the store shelves, they might have it stored in the back. This location is also two floors.
Awesome store, especially if you love guitar. There are so many different things here to try out and play with. In the upstairs area there is really cool lighting that makes it just feel exciting just standing there.
Its wonderful place specially for musician and producers... love it
Usually, the guitar centers I go to are kinda crappy. But this one! Everyone their is helpful, super nice, and they will find you the right product. Highly recommend!
Avoid! Save yourself the hassle and do not order anything online from these guys.They will tell you something different every time you contact them to check on your order which will arrive late if at all. It was a nightmare dealing with these people.
I want to do this Guitar Center right before theyre closing, maybe 30-45 minutes before theyre supposed to be closing. Everyone was extremely rude, no one actually talk to me when we got in there and I was actually looking to buy something but whatever. Hit or miss, I guess.
Great place for musicians. Staff knowledgeable and helpful.
Great Services great staff great environment it is a music connoisseur Haven
Don’t fall for the friendliness of the staff members (if they are friendly to you.) We all know that friendly customer service is not a part of NYC culture anyway, so please, don’t buy it. They are trying to figure out how to scam you while smiling at you. If you’re spending over $100.00, know that they are going to try to rip you off in some way. It’s guaranteed!
Stay in line for 20min to speak with someone just to find out they have none of what you are looking for. After three visits I guess I am the fool for trying. Suggestion: try on line store? And I wonder why retail storefront is not thriving against online shopping.
This location is so ghetto!!!! The instruments are banged up and missing parts. I sent in my guitar to fix and it came back worse that it was.
Staff is knowledgeable and extremely helpful with no pressure to sell you anything!
This guitar center was pretty awesome and i would come back because its not only about you making the trip from home from a 45 minute train ride get to the store buy what you need and leave because if that was the case i would buy everything from amazon with out any knowledge of how cheap or expensive a item can be like a capo and it becomes a bust, so i needed information and when i looked for information i got what i wanted from different price ranges to types of qualities and its not only the information i got but also the comfortability were you can get cool with the staff which is really awesome customer service dont ever worry about being shy there they are all pretty cool
Great service . when its busy i had to wait alitle longer but. By the keyboard and midi cashir graet service. Thanks.
Great place to work and have a love of music.
Got myself a really nice mic, got home and realized it was used. Sure they exchanged the mic without a problem. The sales guy looked annoyed because I wanted a new item. just because someone brings an item back before 45 days doesnt make it new.
Great place for play, and try instruments, but is bether buy in internet pages are bether prices.
The workers seem nice & pleasant. Had no quarrels here. 👍
Awesome staff and they always give you the right advice when needed or asked
I got my guitar from here their place is really cool and clean too
Nobody helps you even if you ask..they just dont careAnd if you buy something you must bring your own bags.
Reallly bad service. Took forever to find someone help me just quickly buy a microphone.
Friendly and knowledgeable staff. Great selections.
R Place for musicians equipment excellent excellent A1 rating
Team are very helpful, store has so many excellent products where you can choose and buy guitars and pianos.
Took our kids to explore their preferences in instruments. The staff was very helpful and kind even when knowing our intent was not to purchase. They continued to tell us about classes they have! Even let them try all the variety of instruments they have.
It is a nice place to go to purchase and find all the musical instruments, books, and download you need to enhance your Musical abilities. The electronic section is on the main floor, and the wide instruments and accessories sections are on the lower floor of the center. The prices are reasonable.
Very good place and customer service
Really friendly girl in the repair center. Helped me with some new strings on a taylor guitar. Funny and cool. Fast service.
Staff is helpful. Not stuffy or snobbish as some music stores might be. I wont say their name but it sounds like Ham Trash.
The staff are really helpful and will occasionally check up on you to make sure everything is alright. If you need assistance, ofc you can just flag one of them down to help you (assuming they arent already assisting someone else). Unlike some stores, they really know their stuff and up to date on their inventory. My favourite part is that they have 2 private playing booths available with amps and cables. All in all, a great experience while there
I take lessons at the guitar center. There instructors are amazing. Ive also bought several guitars there. A+ salesmanship. Not too pushy. They really tried to understand what I needed and helped
The experience was horrible. I went in to buy studio monitors and the salesman kept on insisting that I had to buy insurance for the same, I opted out and he refused to pricematch and I ended up buying online on their own website.
Staff was very friendly and professional. I felt welcomed and everyone was really happy to be there. It made me even more excite to buy a guitar and start playing.
I really like this guitar center because its connected to the mall and is within walking distance from where I live. Having said that the customer service is excellent. I had them set up one of my guitars and install a new bridge pickup and they did a perfect job and it sounds great. The sellection of musical instruments is pretty big too.
Very friendly and very welcoming customer support agenrs, you can try all the instruments in shelf, as long as you want, very good prices as well
Great store, great staff, just not a 5 star store. It needs more products. Came in to buy some headphones and the AKG demo unit player was broken.
Excellent place to purchase musical instruments.
Guitar Center We Love You!From: Jimmy and Waleena
My son loves it here
They were extremely nice people. I prefer this one rather than the one near 14th Street union square.
Great selection of instruments and musical equipment ready for sale.
Purchased over 2,000 on a guitar and equipment, went back to make another purchase and change strings on guitar was told by repair counter thats what YouTube is for, additional services is a charge, no kind of courtesy, my 16 years old was disappointed and disrespected, I will no longer be a customer, will purchase via Amazon which is cheaper and take his advise and go on you tube to learn.
Its big and roomy. There is staff but nobody bothered me. No big sales.
They have everything a music lover needs! So glad there’s a brick and mortar store for this kind of thing.
This location has sold me broken equipment numerous times and on different occasions. Check your items before you go guys.
Went here to buy a krk rockit5. The staff helpped me make my decison and even suggested a less expensive brand that was of equal performence quailty.
I like going here they have lots of nice guitars
Almost everything a musician needs. Service is good some days.
Apparently no one works in the drum department. Several times Ive been there to pick up sticks. Never anyone there to help out.
1 star is me generous on the strength of 1 employee. Good selection but extremely incompetent staff. Need to retrain employees in customer service. Hope they close this location and place Paul, the only employee thats willing to work with you in that store, in a better location. My disdain for this location can not be put into 1 sentence since there are not enought obscene words in the English dictionary to properly express how I feel.
Guitar center is such an amazing store!!! This place is truly a music lovers dream. I visited guitar center numerous times and had a fabulous experience each time I went. The store is laid out really nicely with different sections for each instrument type. The staff is extremely helpful and friendly. They sell excellent quality instruments and their prices are reasonable. Even if you dont intend to make a purchase, its still fascinating to be there and watch people playing music. All in all, Guitar Center is an exciting place to visit and I recommend a trip there!
Helpful employees, helped me choose the right les pual and instrument cable right when i entered the store
I usually shop at Sam Ash but the staff here is pretty cool so I dont mind looking at guitars while trying to find a great mic and preamp
Best place to shop for DJ equipment make sure you follow me on IG @deadlyforcesound
Nice big store. Nice acoustic guitar selection and playing area.
On point always has stock
Huge diversity, wide price range, good to come and try any instrument on
I loved how they especially gave customers the freedom to test the instruments with the only rule of not banging the instrument.
I was able to get everything I needed and the store clerks were helpful with everything.
If there was a 0 for customer service I would have given that. Waited over an hour and were never helped, even though there was an employee 10 feet from us doing nothing except asking over the loudspeaker for someone to come help us, a fruitless effort.
Kind of a dump. Honestly the staff is hit or miss and selection is kind of depressing. Its the first guitar center Ive visited since moving to New York and am glad that the other shops arent as disappointing.
Helpful staff. Great guitar selection.
I bought this midi minilab 2 hours ago , It’s horrible the conditions , I suppose to be like new but I don’t understand why it’s like used. It’s very dirty.
Its fine. They have a competitively priced selection, unfortunately the warranty begging is clearly mandated by corporate so thats knocking off a star for sure.
Great place to buy basic instruments stuff
Excellent place for shopping Music instruments
Great place to chill and play music
Ok, Im revising my initial one star review after phoning customer service to discuss my negative experience and getting a reasonable discount on a new product .I still think they need to fix their online system so as to not sell products they cant deliver, but thanks customer care for a reasonable solution after I chased you up gave you the chance to remedy the situation.
Great place to purchase instruments and for rentals of electric keyboards at a reasonable price.
Great service and helpful staff always
I was really happy with the staff here, my husband and I were immediately greeted at the door by Matt. He was super nice and directed us to where we needed to go. At the mic counter we got helped fast and got exactly what we needed. On the way out again Matt was very nice and encouraged us to come back so he could teach me more about the different mic options. 100% awesome. Thank you!
Very nice place staff very helpfull
Good place to buy guitars guitar parts and get your guitar serviced. The only thing I dont like about it is that its a chain. Unfortunately there really arent any individually owned guitar places nearby there.
Great to pick up microphone and accessories
Lots of musical instruments in this store. If you love music, this is where you need to go!
Called 3 times to get connected to the drums dept..never picked up..need better customer services...Adios GC
Went here with my daughter. She was able to purchase exactly what she wanted.
Large store but the sales person was unfamiliar with what is in the store. I tried to exchange a violin product and the store clerk was asking me if there were more of that item in the store. Since he didnt know I left and have to go to another location.
Very big display of instruments. Nice store.
I would recommend customers confirm on phone before store pickup. I ordered a Ibanez guitar online and picked up at this store. The first time I came here I was told they don’t have it in stock, and I got it next week. It wasn’t a good experience, but I have to say it’s their system to blame. The store staff are decent and countable.
To expensive but nice instruments.
Good selection of equipment/gear, difficult to find staff to answer questions.
The assistant in there was simply rude when I tried to pay for no reason. I left without making my purchase because of that. No manners.
OH MY GOD THERES SOME PRETTY GOOD DRUMMERS HERE
I really was disappointed salesperson was rude And arrogant And the escalators would not turn to on which you have an elevator and Im somewhat handicap they told me the elevator was only for store employees I am a repeat customer who came and asked about some RCF line or a you speakers model 10A My name is Steve Nelson of nelsons concepts in sound
Total reviews rating 4.2
199 Reviews for Guitar Center 2023:
Review №1
2022-06-20The salesperson’s answer to my question (what is the difference between the different price ranges for a guitar) got the most belittling response. I wanted to spend money there, but salavee..,,
Review №2
2022-06-03A wonderful place! Shawn and Al are great and both very corteuous :) I had some hiccups in a purchase and Shawn made everything so easy for me and is a delight, and Al is always a great help! Sometimes Guitar shops can feel intimidating for a woman but not here.
Review №3
2022-08-12I purchased a used guitar online. Delayed shipping and overall cleanliness of the guitar made it just an okay experience. That said, the location will write you back if you contact them with questions about status, etc, which I do appreciate. I would definitely give them another chance.
Review №4
2022-03-30Great store! good selection and chill staff. Manager (Nick) is bad vibes but hopefully you wont have to interact with him. They should also ask people making noise on the instruments to turn down!
Review №5
2022-06-21The staff is friendly and professional. The store is very clean and welcoming. Ive had nothing but great experiences at GC-Brooklyn. Heres my big problem, the cost of a standard set up is unreal. I get that weve had massive inflation, but over a $100 dollars with new strings? Again, my gripe is not with the staff or in-store management, they are amazing, my issue is with corporate taking advantage that there are not competitors in their vicinity.
Review №6
2022-06-03Went in to have my guitar’s strings changed. After waiting over a week, they finally called to tell me the job was done. But upon opening up my guitar case at home, I found that there were no strings on the guitar. Absolutely outrageous; horrendous treatment of customers.
Review №7
2021-06-07NYC is my home, and Guitar Center in Atlantic-Barclays is my music room😘 On my last visit there, I finally got what I was looking for! But, that was after the 3 exchanges (I do not recommend this behaviour!)! They were so very accommodating. I didnt like what Ive been through when it comes to selecting acoustic guitar. But, I learned that, the guitar tones that connects with you makes your music harmonious and, you as a happy and content guitarist🙏.My very own first guitar wont work anymore electronically and to have it fix will cost me more that I paid for it. So I tried to buy same one because I like how the way it sounded on my ear. But, the store was out of stock of the brand I like. So, I ended up trying a new one, a used acoustic Fender. But, a week later or so, I realized my soul was sad whenever I play😔. So I came back to the same store to exchange it, hoping they already have the brand I needed. Nope, none, and I couldnt wait till they have it or order it. So, I ended up getting a new one. But, just few days of having it home__it just sounded horrendous to my ear! I came back to the store, and they didnt still not have the one that I want__soooo, I ended up getting a another one, and it sounded almost same with my very first own guitar---but, something is not right few days later after bringing it home...when I used it to do basking and recorded my self: it sounded as if it has colds! 😱 And I said to myself, thats it, I really have to get a copy of my Yamaha acoustic guitar! I dont care if I needed to wait!MORAL STORY: when we already know what to get and it doesnt have in stock__we must have patient to wait if you would like to get it on same store or have them ordered it for you. Because, you cannot replace an original! #IpersonalizedMyFirstYamaha🌹I am new in the music world. March 22, 2020 when I bought my very own first guitar at this very same Guitar Center. I already know five chords since last 1993, G, D, C, Am, and Em. Thats it. But it was enough to made my own very first music the next day, put poem lyrics the next day after that, and by the 3rd day, I was presenting my schools guitar mentor a song on my very first day of my guitar lesson❤️ and called me Youre a musically inclined musician!. It was March 20, 2020 when I registered on my Campus Free Guitar Lesson program. Since buying that guitar, I became a frequent of this store. Bought my teenage sons keyboard, bought my guitar accessories, amplifier, etc...or sometimes, I dropped by to play on their guitars at their acoustic guitar room after a day of shopping spree in the mall!☺️ And I am always drooling on their Gibson guitars most especially their Gibson Hummingbird Original Heritage Cheery Sunburst 😍❤️😘🌹This Guitar Center is perfectly laid out from the percussion room to acoustic guitar room, the floor areas for pianos and amplifiers and the wall of electric guitars, etc..and even the area where the lavatory, is also in its perfect place!If ever I have complain (in which I did!) to this store, its the frequent out of order sign of their scalators in which no fault of their own: they have only one company that fixes it and they were not doing a good job!!..😔 It keeps breaking down so obviously.😔Just imagine, since 2018 March/April (when I signed up my 2 kids for piano lessons), this Guitar Centers own scalators never ceases to amazed me for being always out of order more than 2x yearly!!!...🤦 And it was out of order again on my last visit, May 28, 2021🤷 Oi vey!
Review №8
2020-08-29Made the trip here to make a small purchase- only because their online inventory said it was in stock. Arrived at the store, sales associates were not friendly. A lot of missing inventory. Wasted my time.
Review №9
2022-07-14Since I have a lot of the experiences of the entire time today for the day of the week I appreciate your time and patience and support and faithful and hopeful and delightful blessings your day of the day of the week. I have a lot of the hopeful that stores need some business while I have gratitude for your time and support and faithful.
Review №10
2021-09-27Matthew in Keyboards was so helpful. I called to ask about a specific, hard-to-find Nord model and he held it for me all day. I came by around closing but he still took the time to set me up with the keyboard and make sure I liked it- plus he brought it out to my car in the middle of a rainstorm. Absolute hero. Highly recommend this location. I live on Long Island and although there are closer stores, this one has the best stock and the best service.