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Guitar Center in Carle Place
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Location on the map
Carle Place, Nassau County, New York, US
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Phone: +1 516-248-2020
Site: https://stores.guitarcenter.com/...
Site: https://stores.guitarcenter.com/...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
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Comments (199)
I had $1200 cash and needed a guitar. I was ignored. It was the Carle Place store so I was able to get a guitar from Sam Ash where they seemed to be interested in selling guitars
Bought cordoba classical guitar. Great safe service. Covid aware.They had more nylon string guitars than Sam Ash.
Dont often post reviews but I have to sing the praises of this store! I have been coming here since I was 7 years old (bought my first electric guitar here) and have been a customer ever since. While some employees have stayed and some have gone, there is always a kind person here to help you out. The management is awesome (shoutout to Danny) and the employees are extremely knowledgeable and good people to know. If you need help with an electric guitar, Pat and Matt are your guys. Great store with a great vibe all around.
My son loves his lessons with Jose.Big thanks to Pat who went above & beyond helping us out today.5 stars
Recently tried to return a Zoom camera that i received as a gift 2 months ago. Just got around to getting to Guitar Center and was told it cant be returned. NEW NEVER USED IN BOX. Told cameras are now a 2 week return policy. REALLY???? Never using Guitar Center again.
The location has a great staff, reasonable pricing and availability of products post covid. They are always helpful and concerned about making the customers happy with purchasing products.
Devon was awesome when I was picking out a guitar today and bought a beautiful Jackson pro soloist with a winter storm finish.
Received a guitar as a Christmas gift and had some issues with it. Matt went out of his way to make sure everything turned out perfect and ordered a new D18 direct from Martin. Thanks again for your help.
They took down a picture of Eric Clapton in the window for political reasons and will therefore never receive my business again. There are plenty of other music stores in the area.
Fantastic store, loaded with music needs, I took my bass guitars to be set up. The repair guys are great, great service. I highly recommend this music store.Update: Im sorry to say I spoke too soon, both of my bass guitars had to be setup again only this time I went elsewhere, the original setup over a short period of time bowed my necks, if I went to Chris in the first place, I would have saved 200 bucks.I just saw the Guitar Center response to my review , they added insult to injury with their ridiculous response. If I was taken care of, which I wasnt, I wouldnt have to write negatively, I paid for setup on two bass guitars, both were not proper setups, they couldnt get it right on two, by the way I had them setup months apart.....taken care of, really???Highly disappointed.
My husband frequently shops here. He loves the place, great prices and great customer service. All the employees are helpful and knowledgeable of their products and services.They have a wide assortment of inventory, and if they dont have it on hand, theyll order it and ship it to you (I think for free). They have a wide range of instruments and all the necessary accoutrements - moderately priced (for beginners) to higher priced (professional quality).If you dont see what youre looking for there, you can check out their website. They too, are extremely helpful and couldnt be nicer. My husband always raves about how nice they are - it must be a great company to work for - to have so many great employees.
Traveled an hour with tolls to look at several specific guitars. All the ones I were interested in were locked up. Apparently I’d need to come back an hour before closing to have them unlocked so I could try them out and ask questions.I can’t help but feel that race was a factor. Two other non-melanated customers were sampling hardware from the locked section, including one from my shortlist. I can’t imagine they were going to have to wait another three hours to see more guitars. Overall, a very disappointing visit. Thanks for wasting my time GC!
Had my Christmas bonus burning a hole in my pocket. Was ready to buy a Gretsch Jet, but not one person was interested in helping me. The only person that was interested in the customers was the gentleman at the door. The others were just standing in a group talking to each other. I guess Ill share my Christmas bonus with Sweetwater.
Amazing place so many guitars 🎸 in one place. Staff helpful and personable
Store is neat and clean. The workers are always helpful. The instruments are beautiful. Great store.People if you handle the instruments please handle with care. It only takes an extra second.
Very very helpful and professional! Danny was so patient and guided me through my purchase from start to finish - he had everything I needed and suggested some items I would have had to go back and get !I don’t usually write reviews but guitar center in Westbury was a great experience!
Nice looking store, but impossible to just pay and leave.
Pat and the rest of the employees there are knowledgeable and provide great service to their customers. I am differently going back.
From my first visit five years ago for my first guitar to my fourth guitar purchased today, I am impressed not only by their knowledge but also by a low-key none pressured attitude. They dont push a particular guitar. They listen very carefully to customer needs and recommend guitars based on fit not on price. I have never been disappointed with a purchase and the service warranty GC offers is unbelievably generous. If my wife ever lets me buy another guitar, it will only be from Guitar Center
Clean , modern, and fair priced hotel with great location on Waikiki strip. Great pool area but Very crowded , which is hard to avoid in Waikiki
UPDATE: GUITAR CENTER CORPORATE OFFICES DID RECTIFY MY ISSUE WITH THIS STORE. It did take a month, but I am thankful to Guitar Center Corporate for doing the right thing. From what I can understand, the stores lessons departments work like an independent fiefdom. 5 Stars to the corporate division, but my review stands for this store. In my opinion, my treatment was unnecessary.Part of Original Review: Really crummy customer loyalty. I began playing guitar last year and I had used Guitar Center as my go to place. In the course of this year, I purchased two guitars, a Marshall valve amp, effects boxes and misc. items from Guitar Center.I decided to try some lessons and purchased 4 lessons on April 17 and then Guitar Center automatically charged me again on April 21, for a total of 8 lessons. I was scheduled for one lesson per week on Tuesdays.In the middle of May, I realized I would be very busy in June so I wanted to put my lessons on hold but continue to complete the lessons I already had purchased. But the manager said no, you need to cancel your account and finish the three lessons by the end of the month. The problem was there was only one Tuesday left in the month, but I still had three lessons on my account.I do not understand why he would not allow me to continue to finish the lessons I had already purchased and was scheduled for. To me this seems like a scam. By his logic when I purchased the first 4 lessons in the third week of April, I was suppose to finish all 4 by the end of the month? The employees are great here but I will be avoiding this location in the future.
The manager on duty 12/24 was the best! He helped me order an electronic drum set for my son.
Came here for an exchange. The Taylor that we ordered online was too small. Service rep. named Matt was extremely helpful and knowledgeable. Would recommend anyone to this location. Please look for Matt!!
If you have a complicated order or return, go when Paul is working!I had a complicated return and Paul assisted me with ease. The return process (damaged guitar from their sister company Musicians Friend) was surprisingly easy yet thorough. I really appreciate Pauls help and his willingness to continue to help us with our music needs in the future. Great experience!
The sound department is really good. The rest of the store is dreadful, particularly in the drum section. No help after standing there waiting to make a purchase (item in hand) and the cashier walks away to use the bathroom without saying anything. The entire store used to be really good and now, I have no desire to shop there.
Great service from the staff. It wasnt too busy when I went, so I was served pretty quickly. Theres someone at the entrance asking for the reason of your visit, as well as making sure youre wearing a mask. The guitars are still available to demo. Great shopping experience even during the pandemic.
Matt the store manger help me so much with selling my used gear . One being my lapsteal Gibson br-9 1950s he contacted the California base to see the vaule and I got a great vaule payout and looked up in 20 mins. Thank you Matt and thank you guitar center.
I had a nightmare here at Carl Place Center. I ordered somethings here, and waited for almost two months. However, regardless of my intentions, the order was canceled, and I asked for a refund, but they said my credit was gone.They blamed me for thinking I used the credit, but I never used it, so I asked them to find out what happened.I waited for almost 10 days, but there was no call to me., and I sent a message, but again, no response came. I ended up going to the Manhattan Center to ask for help, and it worked out there.Because of their mistake, the order I ordered was canceled, the credit was gone, and I was misunderstood. I have never received an apology from Cal place center staff for this.Most of the staff at Cal Place Center have always been rude.(Except for Adam and Eric) I bought an instrument for almost $10,000 here, but they didnt treat me as a regular customer and rather ignored me.I think theyre like snobs who only know money. Even if its rude, I wish they could do their job well, but they cant even handle things properly.I was hurt and stressed a lot because of this, but at least Im glad the Manhattan Center staff worked this outMost of the Manhattan Center staff are friendly and still do the job well. So, in the future, I will only go to the Manhattan Center.
This guitar center used to be very good, but now it’s like they don’t really care. Barley have anything in stock when you ask for something. Best they can do is floor models it seems and they’re always scratched and dinged up. I wish they just cared about the customers more.
Went there for the first time today to get string fixed on a guitar the service was fast the associate there was very courteous and it was a great experience I would definitely go back there if needed
Bought an amazing guitar for my kid. This place is a must go for all your guitar and music needs! The staff is friendly and knowledgeable! Youd be crazy to go anywhere else!
Had everything I needed but customer service skills were not the best. Sat at the counter waiting for someone to help for about 10 minutes. Employees would walk by turn around and walk away.
Love this store. Very helpful and knowledgeable staff. Great selection of guitars. Head down there today and see for yourself! You wont be disappointed! 🎸
Staff is simply unfriendly. These stores wont exist anymore because all you need to do is order what you want from Amazon. These people cant help you, they dont want to and theres really no reason to go there....Show them how their attitude pays off by not going. See you somewhere else...
We went there a few minutes before closing, my husband! had to search for the staff and the guy that helped us was not too welcoming.After our purchase on our way out a guy stood at their front desk instead of instrusting us to push the door its unlock he just looked at us waiting for a staff to let us out!
Crowded, not enough sales force to handle customers. Granted this was during xmass season. Otherwise its a great store with lots in stock. Salespeople very knowledgeable and helpful once you get one. Also have good deals on clearance items, that you wont see online.
Not like it used to be...I was with my daughter looking around. Was asking about a product to a nice young lady working there, then the manager comes around barking about putting the mask over my nose...really. Anyway he was rude about it and turned me off. Plus if he only knew they dont work...lol Besides the point, he was impersonal. Sam Ash was our next stop.
Needed a nut for my Squier Tele, tech tried to sell me a new plug, said he had no nuts, meanwhile saw bunch in repair bin. 3 stars only because I love guitars.
There are great mood in a store but only one thing I have bad experienced His name is Dan who is working there he was lude and charge me what I did not buy it of course I got refund from him but he said anything apologize and let me go. I saw everyone else so nice communication with a customers.But He was only parson like Im the Rock!! by himself Lol
Guitar Center is one of the best place to go for your musical instruments choices. They are beautiful and of good quality.In this place they offer musical classes too. The agents are very helpful and kind. It is a very great pleasure for to pass there today.I will come back soon to buy one of my favorite musical instrument.Bravo guys.
Being a guitarist and guitar enthusiast, guitar center was like heaven to me. From their vast selection of instruments to their friendly, helpful staff, guitar center is still the happiest place on earth. I bought a new amp last week. Not only was it on clearance for a VERY low price, but Matt, the employee who helped me pick out the amp, even through in about 50 dollars worth of items for free with the amp (they didnt come with it). If I could, Id give guitar center six stars.
I’m not musically inclined but my husband is and every time I’ve gone here w/ him, the staff has been super friendly, helpful and welcoming. It’s easy to feel overwhelmed by all of the rooms and choices when you first walk in but the staff is there to make navigating your way around very easy and much less intimidating. I highly recommend.
As usual, very few Lefty guitars in stock. I went to buy a music book that was marked $19.99 but it rang up $24.99. The cashier noticed the discrepancy, but when he called the manager over, the manager said it was the higher price. Needless to say I didnt buy it and ordered it on Amazon when I got home. The Amazon price was $17.99 and Ill get it in 2 days. Terrible customer service.
I live near Boston, the Guitar Center I purchased my bass amp from was in New York. I used economy shipping expecting to get the item in a week or so. The amplifier was sitting on my front porch the NEXT DAY!!!!It was packaged great and sounds even better. Good show Guitar Center Carle Place!
Kindest team! Always the most helpful.
Have been going there for over 5 years, , never had a problem with return policy. Matt very experienced , honest, and knowledgeable. Vinny the manager takes an interest to work with you. I am a serious buyer and they do accommodate as best as they can. When your ready to buy, give Matt a shout. I do recommend it
Great selection, service, thriving. Keep up the good work!
I came in around 2 PM today, and I had my eye on trying a couple of guitars with a friend to add to my collection. I asked the clerk to help me get down a guitar, but he was too busy chatting with someone, and didnt treat me like a real customer, just because of my young appearance. My friend and I played for a couple of minutes before being told that we shouldnt be jamming and that now out of all times is the worst. Using Covid as an excuse for not wanting to hear us play is not a good excuse, especially since I want to be able to test the full range of something before making a purchase. How unreasonable and nasty, especially making me wait for so long just because you wanted to finish a personal conversation. The only redeeming factor was the young guy at the door was relatively polite. Guess what? Both my friend and I are well connected with local musicians, and we will never recommend anyone to this store. Absolutely disgusting attitude, I went straight to Sam Ash down the block and purchased what I needed there.
Buyer beware. Broken or damaged new and used guitars sold at new or mint used prices.. Sometimes you can get a good deal on the used guitars. But you need to know at what you are looking at and looking out for. I wanted an old Ibanez roadstar that they had. I asked about 4 times to play it but was unable to find a free employee. I wanted to buy it anyway. ( I love old ibanez guitars, play one and you will see).But there were a few issues like replaced locking nut blocks that are the wrong size , missing trem bar and a few small issues. I have bought at least 8 used guitars, 5 new with amps and other things from them before. they always worked with me , at least a little. But this guitar was overpriced for the condition and they said they wouldnt work with me. I am a little disappointed. Lol. I guess the rules have changed on the used equipment. I would wait to buy a guitar from them until the rules have changed back. I will never buy a guitar that I have not played before I bought it.
Bought items online and picked up at the store. Employee who helped me was friendly and professional.
Great location, friendly and knowledgeable staff,Really felt the staff was just trying to get me the right products and not pressuring me into a sale. Ask for Kurt, you won’t be disappointed.Great selection, priced fair. Would recommend to family friends and coworkers.
Been going here for a few months now and I love this place. They have a huge selection of keyboards and guitars plus they frequently have sales. Staff is nice and whenever I find a product I want it takes about 2 minutes to purchase. They once didnt have a keyboard I wanted in new condition so they let me take it off the shelf and buy it for 15% off. I got a $400 keyboard for only $340! Highly recommended.
Before I entered the store I was stopped by an associate asking can I help you? I said what I needed then he replied we dont carry that here, its all guitar related but you can enter to see for yourself I walked in and found exactly what I needed. funny how he was the one who checked me out and I told him jokingly you should tell your manager that you were turning away his business no good customer service
I went to trade in a guitar and they told me they couldnt accept because it wasnt in good shape to be traded in, the guitar was basically brand new. Also some of the employees arent exactly the nicest, they can be very judgemental. For some reason every time I went to try and get my guitar setup they said they were always backed up, they only had one technician and that I had to leave my guitar for a full week. Other than that its a huge store with alot of selection regarding everything music, just that things can get pricey very quickly. Also this location has a good amount of parking.
I bought a beautiful used Supro guitar from this location. The guy who rang me out is named Matt and he was the best!! He even found the hard shell case that it came with originally and included it with the guitar! Thank you Matt!!
Marty was fast and efficient in taking care of a 1977 Gibson Les Paul that I sold. I got a reasonable amount back and Im a very satisfied customer. I always recommend this Guitar Center and Marty as a sales man because he is a professional and a great and friend ly person as well. His customer service and character is unparrelled. Do yourself a favor and visit Guitar Center in Carle Place and see Marty, the best. Thank you.
Tried to get help and assistance to purchase a keyboard, very unprofessional people at the location.After 20 mins of waiting, an African American person comes with an attitude to “assist” and was not really interested on helping me out.He then takes a seat and starts sleeping and snoring, I’m not kidding. He slept in front of me while I was browsing the keyboards.Zero knowledge about pianos and very weird and uncomfortable visit to this place.Not recommended.
I shop here pretty often and the staff is always friendly and helpful. One of the pro audio associates even demoed a few studio monitors for me for a solid 5 minutes. He really helped me figure out what my best option would be.
Great store. Bought a Bose S1pro . It was supposed to come with a bag but there was a miss. Kurt personally took it upon himself to order the bag and called when the bag arrived. Totally dependable staff. Highly recommend the store.
Amazing, we got in play with guitars and drums, I like the fact we had no pressure to buy we only ask a guy to help us pull some guitars down...he was nice, after 2 hours in the store my brother bought a guitar and I got some drums stuff 😀...Gracias!
I had an amazing experience at this location. As a beginner, Matt was extremely thorough with me when going through my options and provided outstanding customer service. 10/10.
Convenient to buy music gear, but youre not gonna be treated like a artist, or even that you matter in some small way in the cosmic equation. Youre a customer buying product under their corporate guidelines. The majority of Mom & Pop stores are vanishing dinosaurs and along with their demise that Special and Magic Something that brought you and your friends back and made it more than just a shop to buy stuff. Convenient, Ill rate it three stars.
Not a fantastic selection of used gear, but there are deals to be found if youre patient. Parking is easy and the employees will let you play stuff if you ask.
I went in having an idea what I wanted to get but I was hoping for help on the subject. The man that helped me acted condescending, and didn’t really offer any help. I was there for a total of three minutes and the guy told me to come back when I know what I want. The other staff were really nice but I ended up getting nothing and being more confused than I was before. Instead of help I got a quick lecture. So I guess don’t go if you don’t have any experience cause their “help” leads to a waste of gas money
Helpful staff. Not only have I been shopping there for years, my son has just started taking guitar lessons. They have a great setup and super helpful and patient teaching staff!
Covid has done a lot of damage to a lot of places, guitar center is not exception. They are even short in products because manufacturers cant ger them.As usual, recommended!
Very unprofessional and neglecting repair guy SeanI went to this place to get repaired my Yamaha APX900 acoustic. The sound pickup was broken and this guy, Sean and I requested him to replace the original sound pick up component with a new one. He said he will order the part to Yamaha and the whole repair process will take 2 weeks. He took the order request in 09-17-19. I waited a week and 2 days since I had not received a call to him. So I called the guitar center and talked to him if he got the part yet. He said he did not order the item yet because he was busy doing other stuffs. That was his answer without explaining further or saying sorry, I forgot.So he said again he will give a call to Yamaha to order the original part in 2 days. I had not had a call from him again. So I actually went and talked to him if he is going to still repair my guitar. He said yes and he will order the part soon and returned my guitar with the case so that I keep the guitar until he receives the sound pick up part. He even gestured OKAY hand sign with awkward attitude. And that was it. He never called me again, keeps making his customer waiting and waiting.The reason I wrote here is to inform other customers that this guy Sean is very irresponsible, not professional and neglecting his customer. Very bad experience from a guy, who humiliates a customer.
Matt helped me find the perfect guitar and made the experience easy! He answered all of my questions and gave great input. Highly recommend seeing him if interested in an acoustic guitar.
I needed a new mixing board and had some questions about the compact Mackie 12 channel. Curt explained the best way for me to see it up and connect my devices. They also had the best price as well.
Large selection of new and used guitars along with accessories. Staff was very helpful but at times the place seems understaffed. Store is clean and kept organized pretty well overall. If you sign up for the emails just be ready to get a ton
I love guitar center but everything takes forever. Even a simple transaction is several minutes watching a salesman punch things into a computer and you just stand there. A major purchase takes hours. Also, they don’t know anything about their used gear. Especially over the phone, they don’t clean it but mark it up for a ridiculous profit. All they do is take the average value for trade and mark up about 40 percent as a salesman has told me that their profit margin must be a certain amount.
Watch out for the white guy with long white hair and glasses. Judgemental af. The moment I asked about the used gear and asking for opinion from supposedly customer representative to have some guidance as I was buying it for someone. Did he helped? No. He has no interest at helping me at all. Sends me away to someone who also send me back to him. Pretty much have to do my own search on my phone. I gave up and left. People who work here arent helpful to customers who actually need help in buying stuff. Im just gonna go back to online shopping, way better customer service.
Marty was a lot of help and even went out of his way to make my discount work, and he was fast to ring me up and answer any questions I had. So thanks Marty on helping me save some money on the purple burst bass guitar I bought as a gift.
Definitely lacks customer service. Was there for the 2nd time in 2 weeks & no one noticed we were there. Previous visit couldnt pay for a capo, so we left. This visit we wanted a guitar stool no one else carried. 3 Reps kept busy right in front of us & kept leaving before we could say Hi. Finally, a Rep asked us if we were being helped, but no one in the store was being helped! We checked out & wont be back. Good luck getting assistance & checking out. Been going to this store for many years & have watched the decline. Sam Ash is down the block, Monster Music is in Levittown, far superior for your music needs.
Love the array of items you can choose from.Ive just purchased an MPC One alonside and the AKG 240 Headphones and Im loving the quality!Its all available at guitar center!
This is a lousy place to come, not customer service at all, employees are not friendly , for me I felt that I needed to be an expert to be in the store.If you need to ask questions they were not helpful.You should appreciate the fact that you have a job.
A great enterprise! Do visit Austin at the tech section. His calming influence and great knowledge is a wonderment.
Friendly stuff nice selection will go again
Great selection and good customer service
The customer service is extremely disappointing. When spending money somewhere, you expect to be treated respectfully and tended to. One particular employee (whose name I will not mention) was extremely rude and dismissive. Had no interest in answering any questions and immediately said ask a technician. You would think at a place like guitar center, all the staff would be interested in giving simple advice like how to clean your guitar, etc. but not at all. They seem side tracked with their own personal things (like playing guitar while working) and act as if they are being bothered when a customer approaches them. Guitar Center will be hearing about this - and this will be my last time at this location. I regret coming here.
Great place to shop for audio equipment. From pro audio to guitars, percussion, wood wind,... Its all here. Great people to work with. Prices are high as sound is expensive but you can wait for the sales.
Cant say enough about my experience there, they had just what I was looking for, although very busy, sales reps did well to address my needs, 2 thumbs up.
I visited this store to enquire about repairs. I was directed to the repair counter where I waited, and waited, and waited. As staff kept walking pass like I am invisible. I got the side glance but no one asked if I was being assisted or offered to assist.
Nice place. Decent prices. Helpful staff. Less variety due to Covid-19, but they still allow customers to play the instruments
No problemJust stopped in for a gift card for a friendQuick and easy
First of all the whole time in the store there were approximately 20 employees and were seemingly available and i did not receive assistance until i asked for one to come and scan my item and complete my purchase . The section where i picked out my keyboard was completely empty although the store had this much enployees available and i was required to grab the item myself from up high on the shelves. This was a $700 native instruments Komplete Kontrol keyboard. Then prior to checking out i had noticed that the box i had chosen was open and had fear that when i got home the serial code would already be used so i decided to grab another. Upon completing my purchase the cashier whom assisted me accidentally locked the drawer and did not know how to open it. He then attempts to call for backup . So I’m there patiently waiting for a few minutes and when somebody finally arrives he opens he drawer and it’s empty . Then he checks the one right next to where we were and that one also is empty . So he then goes all the way to the front of the store to grab my change which honestly took about 15 minutes . Then when i finally receive my products and get home the serial code for my keyboard was already used as well as the serial code for cubase included with my audio interface . I believe this is the worst customer experience i receiver ever.
The store is good and had what I need ... Great parking ...
This place is phenomenal!!! Devin in the drums/percussion section is incredibly insightful, friendly, and accommodating with anything ANY musician could possibly need. His product knowledge as well as efficiency is astounding. I would not buy gear from anywhere or anyone else! Thank you GC and Devin!
I generally had a positive experience here, however they ripped me off for used gear that I sold them. They told me one price, then they listed it for a higher price. When I spoke to the manager about getting a little more for it he was rude about it. They only care about the next customer, they dont care about returning customers.
The best place to go, and I found exactly what I was looking for. And the associate did help me a lot.. Genuinely, I am willing to go back there again and again.. Keep up the good work.
Very nice and attentive stuff.
If you go into a store and plan on spending $2000+ on a guitar you kinda have to take your time. But i went into this location and tried around 10 of them and at the price point i was looking for they lock up their guitars so i had to keep getting an employee to look at them, by tenth, an employee told me he was too busy and that if i was just their to play around i wasnt able to look at anymore guitars. what the hell, guitar center?
Patrick was very nice and helpful. My acoustic guitar is beautiful!
The sales person was to busy wrapped up in talking about his Pro audio engineering career to ask me if I needed help.Selection of audio cables was poor and what they did have was triple the price of what online buying. Don’t see good things in Guitar Center’s future
Danny the manager is the man. Went the extra distance to help me out. Really appreciate it so leaving some positive feedback. Thanks again Danny for helping with the chord issue I was having with my piano. -Jason
Great experience overall, workers responded quickly and i was able to get the guitar i was looking for
Love this place. My son got his guitar from there and also the lessons.
Guitar center for me has become a store where youd better know exactly what you want and need before you go there. Ive found there is only one or two sales people who know how to answer your questions, the rest have a lot of learning to do, which doesnt help you. To buy its fine. Just know what you want...
Great place...they gave us the right suggestions and the staff were nice
Ok so after 10 minutes of looking for a 13” Snare head, Paul in drum department bags a 14” by mistake. Not sure why that happened but ok it did. When I go to exchange it, I don’t get an “I’m sorry for your inconvenience” which is all I wanted. Once again, retail disappoints bc people have no ability nor sense to give amazing customer service! Once again I will shop amazon next time...
I like this store a lot... Everything is (almost) where you would expect it to be and laid out evenly. The only thing I wish is that they carry more guitar parts for customization. i.e. guitar necks, tremolo, blocks, or pickguards... For GC there is a whole plethora of gadgets that they can carry or order. Even Musicians Friend has a mild choice of selection. But who am I to suggest it lol... If I had a giant music chain it would be INFINITE 🤣. But they have a lot of great selection if you know where to look. AND when they have sales its great too. I got a lot of things at GC... Drums, Guitars, amps, Keys, Mics, PAs, and of course strings and sticks... I finally wised up and got the Stick Club card for 20 bucks... 5 dollars off a pair or bundle of sticks every month. Theres the same deal for strings as well. Thats next for me... Save 40 dollars a year... Pretty good deal if you axed me... Great store though.
The staff is so sweet. I bought an acoustic guitar and ukulele from them and Im so happy I did. It was a pleasant experience, the instruments are great, and even the customers in there are nice.
Went to buy my 10 year old Granddaughter an electric guitar for Christmas and the staff were all so helpful and informative while still maintaining covid guidelines
Seemed like everyones so busy. Only one person in certain department and when that person goes on break, nobody could help even if they dont have anything to do. I went to sam ash Instead
Great store with many different instruments. Set up is nice and staff is nice but sometimes I get a big shot vibe rarely but at times with some staff members.
Martin Acoustic issues handled amazingly!Guitar dept mgr Vesillios (sp?) handled my upgrading an acoustic guitar for my semi-pro singer/songwriter daughter. Issues regarding the Martin acoustic/electric I had purchased and the search thereafter to find the right guitar were handled seamlessly and professionally. I am a full-time veteran musician of 35+ years and was surprised and pleased to see old-school service and attentiveness to my daughters needs. cheers.
Staff is friendly and very helpful. My fiance loves coming there. I get all his drums equipment from there. I highly recommend going.
Staff was helpful and knowledgeable.
Tried to lowball me on an amp trade in.Commack GC offered me $52First offer I got from CP GC was$30, then when I told him it was ridiculous he acted like he do me a favor and give me $40.
The guitar guys are cool but the DJ department staff are as lively as Christian camp counselors
What a wonderful place, and i dont play an instrument, though I was a DJ many years ago. Ive seen their ads, abd wanted to see the place for myself. They were very nice and answered all my questions.
Dont get your guitar set up here, go to Sam Ash instead. I brought my acoustic in for set up, I told them to intonate my instrument and fix the loose hardware. I got it back, gave em my 50$. Now I just looked at the job and they didnt do jacksh*t to it, they only made it shiny, hardware is still loose and they didnt even put on the strings I requested.But, besides the set up and repairs being complete rubbish the selection is okay, the workers there are nice, but they dont have anything for the drums or bass section.
I really dont like going there unless I really have too, they seem a little preconcerned about their own personal going ons, then they give you this look like your bothering them.SamAsh is not too better but what other options do you have...unless you know exactly what you want, they have no idea about any of there products.
Pleasant experience it was , staff were very engage as I enter the store .And that does said a lot about !
Worst staff ever went there today to buy new cymbal stands went to the drum dept and the staff member told me he has no knowledge about drum stuff but feel free to look around. When I asked for someone else to help with the sale he walked away so I asked if I should go to another music store he said I would.
Went to try and sell 2 guitars . A 2000 Gibson Firebird V and a 2013 Gibson Les Paul Studio w p90s. Both guitars are mint. They had the balls to offer me $400 for the Firebird with the usual excuse we have a clearance on them now.They are the biggest bunch of thieves on the planet. The only nice thing I have to say is the 18 year old sales guy was really nice. I wouldnt even buy strings there anymore
Before going to the store call ahead to make sure they have what your looking for instock... save yourself a trip..
A busy, lively place to browse around and see people experiment with the instruments. Helpful salespeople and a shop for minor repairs to instruments. They give lessons too.
Ahhhhhh Man Its Crazy How This Use To Be My Favorite Store To Get All My Djing Gear,But Since Covid I Guess No One Really Cares To Assist You , The Store Isnt Busy At All But Everyone Pretends To Be Busy ,Either On There Personal Phones , Or Touching Boxes..I Wont Be Coming Here Anymore ....
Diggin it. Monster guitar selection, without the funny business that other stores and locations do.. what do I mean? Why buy a guitar that requires a luthier to fix fresh off of the display? They put real axes up, for real trial, with real play and are real nice about it. They dont steer you wrong; prices are fair; I saw a guitar I really shouldnt have purchased but once the guy said layaway/reserve I was like, I hate you, but thanks! and caved in LOL. All-around good guys/gals and a nice place to drop your bills!
The staff here is knowledgeable, friendly and polite. They helped me what I needed for my daughter.
The staff is friendly and helpful. I like that they arent pushy and dont try to sell you what you dont need, but give you solid advice to buy what you actually need for the results youre looking for.
Matthew W. helped me in a professional and very friendly way. Without pushing, he helped me to pick a guitar that I absolutely love. I need a keyboard amp now. See you soon, and thank you!
Anyone reading this knows how shopping at GC can be. This is a particularly stress/pressure free location!
Great environment for a music store. They have a wide selection of instruments and musical equipment. The people who work there are friendly, helpful, and they really know what they are talking about.
I liked my experience their looking for DJ equipment for when I need. Also when I got my guitar the staff was so nice!
People there are super helpful, but they are sometimes understaffed to accomidate everyone. Pretty hyped to receive my Strandberg through them though
I take lessons there, its a nice place, with talented people just playing songs, and has a great collection of instruments, staff is really nice too
Great store.All the staff is very helpful and do not try and sell you stuff you do not need.Great for those beginners!
The guys there do their best regardless of the work pressure they face.
It was so busy but somehow we managed to get out quickly. Everyone worked together and they were so helpful. Amazing service !
Selena 1/27/17I was there once and I love the place!The people at Guitar🎸Center are very nice and helpful! I want to employ there! 💜🎧🎶🎤💜🎼🎹🎵🥁🎼🎵🎸💜🥁🎵🎸🎼🎶🎸🎵💜
Exactly what i expected of the place. Kurt, their dj specialist really does the right thing, and goes above & beyond the call of duty. All in all it was a good experience, hence the 5 stars.
Their customer service here is great. My church always get our musical instruments here.
The people that work in the other very nonchalant. You have to scream to get somebodys attention and theyre really not that helpful
I had to ask for help... And even when asked, it took a minute to be addressed... There were no customers in the store. I will never visit this location ever again
It was good, didnt have what I needed, but they were helpful.
This place is daunting to the novice (thats me). That said, however, the people who work here are friendly and helpful. I was in and out of there with what I wanted in literally 6 minutes!
I just love Guitar Center so much🥲❤
Seems they dont care about customer. No respect, make customer wait for long and unnecessary. They dont have much options in keyboard & piano section.
Worst customer service, never buy used gear from them. I bought an amp that they told me a bunch a lies about went home and it stopped working, they tried to make it my fault from buying a broken amp from them. They will sell anything working or not.
Lets put it this way, I have to go back for a return. A $30 power pack because they were short of help and brains...
Huge collection of all kinds of instruments. Helpful staff. Fair prices. Purchased a few things from them. No complaints.
So many choice and great prices
Unfriendly and nobody greeted or help me. I was in the keyboard department. Ready to buy one.. Never again.
There service during covid went well. Their employees are very respectful, and the store is well maintained.
Went To This Location To Purchase A Keyboard Stand , Its Literally Me & 2 Other Guys In The Store & Kurt Is Too Busy On The Phone To Help Anybody , I Dont Understand Why The Service Would Be So Poor When The Store Has Only 3 Customers....
The staff is so friendly and helpful and makes you know what to buy and which is the best when it comes to instruments.
Great Staff Dan is on point so are the other cats. Love the Guitar section and the prices are great TOO MAAAAAN!
This is what happens when you let musicians run a store. Just awful.
Every staff member is courteous, helpful, and just a pleasure to deal with.
Great prices on strings. Friendly staff. All kind of instruments for all types of musicians from the beginners to the pros
Disappointed. Most guitars are out of tune with old strings on them. Nobody asks if you need help. They send you coupons but every item they sell the manufacturer does not participate. Large selection of gear.
The best guitar center in long island, ny!
Very nice and helpful staff
Manager at lessons center did not return my repeated calls for booking lessons (that I placed over the course of one month). Very unprofessional and poor customer service Billy.
Helpful, well stocked with some great buys
Very nice place they have everything related to pro audio but the staff not the greatest.
The sales rep there was incredible helpful I recommend this location highly
Good for all music stuff. Helpful and patient staff. Proves that buying online does not work for everything.
Kurt is the man and always goes out of his way to help the customer. So glad we have this place on Long Island
Went here to pick up a needle for a record player. Overall, the service and price was good. No complaints here.
No one wants to help you if you are purchasing an inexpensive item. Next time I will buy online from somewhere else.
My best shop to get all audio visual gadgets, sound accessories and the support is awesome
This is a wonderful guitar center. Filled to the brim with all sorts of gear and the employees aren’t overly pushy or anything.
Been coming here for years cant get a better deal, and cant find better equipment.
Very attentive, as usual, but not overbearing. Selection was actually pretty good with many new and vintage models.
Horrible service very very bad experience at this location,not customer friendly,
Expensive, high pressure sales, not a good guitar shop
Staff is very knowledgeable, friendly and not pushy. Store is always clean and immaculate.
Always have had great customer service here. They have so much and if they dont have it in store, they do what they can to get you want you need
Had my guitar set up paid about 100$ and wasn’t even in tune and Floyd rose was set way too low not happy with set up
Very helpful and knowledgeable regarding their products .
I got my Pearl M80 Snare Drum that I ordered online.
Always a pleasure to walk around and see whats in stock. Staff is polite
My son gets his drum lessons here and his teacher is awesome! He is learning a lot on the drums.
I love guitars, so thats a home away from home. The guitar techs are all very knowledgeable and polite.
Good products and the service is very good and the staff is very cordial and know the products very well. The price is affordable.
Listen I love how everyone is willing to go the extra mile to help you here 🙌👏
Best place for Guitars 😜 but I got a drum instead!💪👍
I bought a guitar for someone and the employees were very helpful in the selection.
Terrible customer service I came from a long way To this GCAttitude not friendly I should have went to the NJ locations
I was shopping for my husband...I needed a lot of help! Everyone at Guitar Center was amazing and helpful!
The staff that assisted me was very helpful and courteous.
Marty was great! Very good experience, great guitar. Gibson Les Paul ❤
Very friendly & knowledgeable staff & fast repairs
The staff was very helpful. I am satisfied with the level of service I received.
Went to look for clarinet, no one around to help you. There for over 20 min. Self service LOL!!!
Wish there was someone...anyone on staff to help us make a large purchase......
Total reviews rating 4.2
199 Reviews for Guitar Center 2023:
Review №1
2022-03-15I had a great time at the store and with the guy, Matt W. He was kind and patient and helpful and knowledgeable during a very difficult time for me I need my guitar after my mother who bought it for me and found it for me and I would never entrusted to just anyone. Everyone in the store was great especially mad they had everything I needed to give me all the right information and variety of options. I highly recommend the store and Matt, go there and spend money, be nice
Review №2
2022-06-07Been coming here for a couple of years now with my son and its always a great experience. Recently dropped off my dusty old Ibanez that was my first electric I bought almost 30 yrs ago to the repair department to get set up and they basically restored it for me to get it playable and I was super pleased with the job Austin did. Plus he is great at getting back to you and letting you know what was happening each step. Great store, great staff. Thanks Austin!
Review №3
2022-06-15Not the most personable staff, but they’re helpful and knowledgeable. I brought an instrument that needed tuning and they offer free in-store tuning, which is a pretty sweet deal these days.They’ve got a great selection of instruments, most of which you can try in store. Parking is plentiful and they’re in a convenient location near the highway.
Review №4
2022-04-28I received the best customer service experience I could ever ask for. I returned a guitar case recently purchased which was damaged during travel and I had misplaced my receipt for proof of purchase. Meagan took the time to scroll through the system to retrieve a record of my purchase, exchanged the case for a brand new one and even honored a price reduction for a sale promotion currently on the case. Guitar Center is lucky to have someone with the patience and dedication of Meagan.
Review №5
2022-06-07We did not have a good experience renting from this store. I needed 2 speakers and mics for an outdoor performance. I called 2 weeks in advance and was told I can give my name and number but it wouldnt be a reservation. Instead, I would need to call the day before to check inventory. I called the day before and checked inventory and it was in stock.We picked up and brought the equipment to the performance and the performers saw that there was a major cable missing. That required us to drive back to Guitar Center and pick up the missing cable. Im not sure why the staff did not check that everything was in the bags before they gave it to us.In short, the staff who work here are nice but the stores operations are VERY disorganized. I gave three stars because reliability is low and I would not recommend this store.
Review №6
2022-03-12Excellent staff and selection in this Guitar Center in Carle Place. I was helped by Matt and he answered all my questions with patience and the best recommendations. I ordered a Fender Stratocaster in the color I wanted and it arrived within a few days. Clear communication throughout the entire experience! I will be back soon to pick up an acoustic guitar!
Review №7
2022-03-01I had a great experience at this Guitar Center location, definitely recommend. Matt helped me with my purchase and he was awesome! Very personable and informative. He helped me place an order for a harp through their website and I love it!!! Thanks Matt!
Review №8
2022-03-10Needed a setup on a guitar and the tech sort of butchered my still new and very expensive guitar. I received a refund although it still was not enough. Refund $$ plus a more out of my pocket, went to paying a luthier to install a new nut and full setup. You can pretty much see in the picture but to explain, the nut was also chopped up beyond repair with strings loose in the higher slots and cut too low causing buzzing on plucked open strings. At this time my new expensive guitar is finally playable some weeks later, but it is also irreversibly blemished due to an inexperienced guitar tech at this store. If you have an expensive instrument that needs work please heed my warning and find someone with a good reputation. I don’t plan on returning to this location as the above experience has spoiled my ability to enjoy the atmosphere in this store now. It is like battle scars on my instrument now. Just blemished at this point even after paying for more repairs, which is not so nice, and so now I move on and stick with a reputable luthier for work now.
Review №9
2022-04-02I bought 4 CF Martin Guitars from them in the past and when I decided to sell them I was disappointed. Im sure that they could have given me more than what they offered. The management told me this was company policy. Maybe I should have gone to Sam Ash to see what they may have offered me. So much for a repeat customer and , being a health care worker, during Covid.One day your a hero,The next you a zero.
Review №10
2022-06-21Update: the customer service manager at this store went above and beyond to help me with this issue. Though I could not get the original adapter due to unforseen circumstances, Ian went out of his was to speak with pioneer on my behalf, purchased a replacement as suggested by pioneer, and also refunded me $50 to my card as a gesture of good will.I changed this review to reflect his amazing customer service, and my appreciation. Though this whole situation wasnt ideal, I am satisfied by the arrangements that were made. My star rating reflects the customer service provided by Ian. I still sand by the absurdity of my initial interaction that Ian has worked hard to make amends for.Bought a used DDJ 800 from this store online, the CSR Luna is amazing, she helped me through the process and kept in contact with me up until I received the item, which shipped with no power cord, which retails from pioneer at $120.She told me to call and speak with the ops manager to have him special order one. I spoke with him and he told me that Id just have to eBay it because they buy used gear with no power adapters all the time. He refused to special order the adapter and take the hit on it.The three Guitar centers in my area were all flabbergasted that a Guitar Center location would take back a DJ controller without the power adapter, yet this location seems to do it all the time.My controller was $740 used, $814 shipped, and missing a knob as well which cost me $15 to replace, $19.87 shipped. With the knob, the AC adapter, and the controller plus shipping brings it to $954. WAY over retail for a brand new product they sell backorders for.This is 100% unacceptable, and I have spoken with corporate about this issue. Dont buy used gear from here.