Kerbside pickup
Yes
Guitar Center in Long Island City
Categories
Location on the map
Long Island City, Queens County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-278-7777
Site: https://stores.guitarcenter.com/...
Site: https://stores.guitarcenter.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
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Comments (199)
Absolutely wonderful staff at the Guitar Center. Very knowledgeable about all things musical and eager to help.
I bought a seagull guitar here a few days ago. I have guitar classes here and the teachers are so fun, patient, and have a lot of experience. I definitely recommend it here! They have a wonderful view on top of the building as well!
Yes I got a great deal on some Conga drums.I also purchased a DJ system from here a few years ago.
Many Guitars n other musical instruments to choose from. Friendly staff. The main entrance from the street needs visible signs saying... OPEN. Looked abandoned.
Good place to buy for your music needs..the crew is very helpful...Ralph is very informative and helpful for giving us advices on recording stuff..👍
Best guitar store ever! I got this guitar (used) for only $89. Best value for buck. Feels brand new!
Staff was extremely friendly and helpful. Manager Tom provided top tier customer service. This was the only physical store in nyc outside Manhattan with a specific piece of audio equipment. Wish I played guitar to visit more often. Seriously top tier service attitude, assistance everything. They located an item for me in stock they didnt even know existed. I cant say enough kind words. Thanks again especially Tom.
Lots to see and play but very little on what they have to sale happy shopping.
Im a regular here, its my local music shop and Im so happy with the service that is regularly supplied to me. Ray and Tom are both awesome problem solvers and I appreciate the work the rest of the staff continue to provide to me and my music obsession.
My father was looking for a microphone last minute for a birthday party, so our first option was guitar center right. Luckily, a young man named Griffin was able to help us and get us in an out in less than 10 minutes. He looked around the back room multiple times to find exactly what we were looking for and gave us a great price, best customer service we have seen.
I bought Gemini party caster, Chris helped me to buy it and explained me properly. Gemini had manufacturing problem on one of the microphones, they replaced me the new one. The New one had no microphone inside the box !!! They replaced me with the other one. Eagle helped me out every issues with her extraordinary customer service
Not what I want to rate it but due to the being under staffed and unable to help the customers, standing around for 40 mins and waiting for the gentlemen to actually help. Turns out he was too busy helping someone else or so I was told. Not contented with the help as I have been going to Guitar center for years and was able to get impeccable service! Please address the poor customer service.
The guitars that they have are pretty cool and unique, but most of them are locked up and you can’t play them. My experience with customer service was absolutely awful,, i have autism and needed to get a sting replacement and they refused to replace it, ended up replacing it myself and the string popped back at my face and I got hurt. as a person who needed accommodations, I wouldn’t recommend shopping here, they won’t assist you and if they do you’ll be standing by the counter for about 40 minutes.
Sales team were Helpful and Knowledgeable. We got a Great Deal on a Guitar and Case. Will come back for more Gear..
Good stock! But nobody is aware of you. Employees are in their own world. Try to pay is a hard task
Waest of time! I was going to buy 2 18’s buffers bass and a set of 4 speakers 🔊 with a mixer!!I was there for 40 minutes it was only one guy at the cashier and everyone was waiting to get help!! 👎 but if you want to Waest time!! Other than that I can’t comment cause it was gonna be my first buy…
The store is small, but theyve probably got what youre looking for. The staff is dope. I could probably talk to them all day. Initially went in to get an input jack fixed on my bass, but the staff is so dope, I might drop damn near a grand on a new Fender Bass (that buttercream color was CALLING ME). 6/5 stars. Will be back soon.
You never know who you might meet at any giving time of day. I meet up with Queen Latifah from the hit TV Series The Equalizer.
I love this guitar center the staff knows about music equipment
The store is well stocked the gentleman at the door greeted me nicely. The Sales person, Zorion was helpful answering my questions, but was not overbearing which I really appreciated. Will return soon
I got my first guitar here and it was like a cheap acoustic one cause I wanted to see if i could get into the hobby. The guy there was super helpful and told me some useful stuff but while we were checking out he like moved back and started talking with his coworker about how bad the guitar I was buying was. Like bro im sorry for having a budget and he literally recommended the guitar to me😢😢😢😢
Super helpful and friendly staff. Maybe understaffed during holiday season, still the go-to place for that kind of stuffs.
Horrible customer service. We wanted to get an item behind a locked window. Several employees walked right past us before we could ask for help, even once they had finished with other customers, and they had seen us waiting for them to finish. We couldn’t get anyone’s help, and stood waiting for 30 minutes. I’m disappointed that the employees didn’t seem to want to offer help and that they refused to acknowledge us.
Been shopping here for yrs got a new speaker and some speaker wire no place like it......
I had to return an item and I received beyond stellar customer service from an employee called Jose.He was very polite and attentive, and made the return process hassle free.The location also offers a good selection of quality instruments at really good prices.Would recommend!
I like the store and getting to play with the instruments there, especially the piano.
Went to see some drums for my little sister and Jose who works in the drum department was informative and so friendly!!
Had a small issue with my guitar strings and called GC the day before. Despite all the guitar techs off for NYE the manager Faivel kindly invited me to swing by and see what he could do. Not only did he fix my problem he was super gracious and polite. I never understand the negative reviews here. The entire staff here is cool and kind and always makes me feel welcome. What a great way to kick off the new year with a nice stroke of kindness.
The Menager is great!!! I had a problem with one of my orders (Microphone Shure BLX24R/B58 - The parts were missing from the box), but I got no complains because Menager handled the whole situation in a great way! and exchanged the product with the replacement! 100% recommend this store, Thank you once again!
HORRIBLE COSTUMER SERVICE!!!! Do NOT come here. Went looking for an electric-acoustic guitar and found one after looking around for an hour since no one was really helping. That guitar was the only one available in that model at the store so I decided to purchase it. They tried to sell me multiple accessories and kept pushing even after I declined. They also tried selling me this guitar, which was damaged, and did not tell me it was defective until I noticed the said damage and pointed it out myself. I ended up ordering it online and when I received it, it was damaged anyway. The string was broken which made a very weird buzz when played. We brought it to the store and they barely did anything. They looked at it for a bit and tightened the bottom of the neck. They gave it back and said it was perfect now. When I tried explaining that it was still not sounding good, employees tried justifying that I cant expect a guitar to be in perfect conditions when it comes from a warehouse and if i wanted to sound good it would not be free. I had to really tell them I was not willing to keep a broken guitar and be okay with it before they agreed to give me a refund. Employees were very rude and unpleasant to talk to. They were very unhelpful and unprofessional, barely explained what was wrong with my guitar and very vague when asked directly. Overall was a horrible experience and I do not recommend this store. If you want to go to a Guitar Center do NOT come to this location. You will leave upset.
Great location, very attentive personal!
Nice guitars and good service, its not too crowded so you shouldnt have any problem on trying out your favorite guitar there.
Representative was helpful and showed us various options for the 🎸. Nobody was pushing anything for us to buy.
They have a very strict limit on the number of people in the store at any time. Lots of safety precautions in place which is welcome. They had the guitar set I needed to make a great birthday when every other store was out of stock.
The workers are well trained and very professional
They never have what im looking for they have guitars lock it on no way to try it out
Very knowledgeable staff, and above average service. This place is not as great as the Guitar Center in Carl Place, but it comes close. They have a lot of gear and arent pushy to make a sale. Employees are engaging to customers. They dont disappear like magicians when asked a question pertaining to a product like the Guitar Center on 14 street in Manhattan.You can always find one. They know the products and when asked, can make a knowledgeable recommendation.Great displays and well laid out departments. Its not messy and disorganized like some other stores Ive been . And a friendly staff also. They keep late hours and theres plenty of parking also. Large selection of impulse items around register stations. Cool product demos from some products too. Sale items are easy to find, not hiding in some back room. There are always displayed.... overall, a great place to shop....
Thomas, the Sales Manager is very attentive and understanding! Theres absolutely, no sales pressure! I feel very comfortable walking....
Was really impressed with their safety protocols due to Covid. The sales persons that helped us was very knowledgeable. Ive been going to this Guitar Center for years and have rarely had a bad experience.
It takes forever to get help at this place. Last time I went I had to wait 15 - 20 minutes just to pay for a simple cable that I picked up.This time I left empty handed because as far as I could tell there were 2 employees on the floor and they each had several people waiting on them. I waited about 10 minutes or so but those 2 employees were still helping the same people from 10 minutes ago while the other customers were still waiting for help.
They could have been just understaffed but in my experience today, the service was very slow. When you ask a staff member theyll say someone will be with you shortly but nobody comes. Every staff member is avoiding eye contact and would disappear. Not exaggerating, this was just my experience today.
Tom Devlin the Store Manager and Ray the Guitar Tech are absolutely AWESOME. They helped me with my Fender P Bass from Birth to Earth. I highly recommend them and THIS Guitar Center. You will NOT be disappointed. Great Job 👍🏻
Friendly & helpful staff, with a wide variety of stock. They let you test guitars too! That helps a lot when it comes to deciding. While you could order a guitar online, its better to try one on person so you can get a feel of its comfortable or not. You dont want to get a guitar then end up not being able to use it due to a thick neck.
Sales staff was awesome! Theyre always helpful, attentive and willing to spend time with you to help you make an informed decision about your purchase. Thanks GC! YOU GUYS ROCK!
Great store. Just needs a little pick-me-up in its interior decoration, by a musically adept person of course 😁. Should be good enough. The staff that I have encountered in my visits have been really helpful.
A review that is long overdue. back in 2010, i purchased a new gibson les paul standard for 2499.00 USD. the guitar was not in stock at the moment and the purchase was done via online, ordered by staff to ship to store (just in case in needed a light set up for intonation, action, etc. . . ). I return to the store the following week, after being notified that the guitar has arrived to the store, only to find my guitar out of the package and hung in the display section. It was very unprofessional and poor communication among the staff, and I still ended up paying the full price for the les paul. Be very cautious when shipping it to the store, you do NOT want to see your brand new guitar being played by others. . .
This location is great for any Music and rental needs. I needed the longer DMX cables and a DMX controller. The sales person was super helpful in getting all the thing I needed. They did not have the longer 100 ft cables on the shelves and the sales person went in the back to see if they have any and got me 2 100ft cables.
Guitar Center in Queens started off my gift shopping season wonderfully this year. Managers Foisal and Cody went above and beyond to make sure I got the best deals during their Black Friday sales event. They gave me a price adjustment on a guitar I bought my daughter a couple of days before the sale and applied a 15% coupon on the rest of the items I bought for the guitar. Along with the rest of the friendly team that helped me find the right instrument and gear, everyone at this location was awesome. Needless to say I left a happy customer with a new Guitar Center credit account to keep myself happy throughout the year.
Bought new strings for my guitar today and I received exceptional service from Justin who works at the guitar counter. He went above and beyond, not only did he recommend a great product, he changed all of the strings, cleaned my guitar and fixed the action. Thanks !!
Staff was friendly and helpful
Much better than the one on 14th street. Not as crowded or feel rushed with attitude. The Salesman know their stuff here and take their time with you to educate and explain. Ive never made a bad putchase from this place. Everyone is nice and helpful with experience and product knowledge. If one doesnt know, theyll find someone on staff that does. Super easy shopping experience! Love this place!
Guitar Center is very well especially if you in to music I want to look at some studio monitors pretty decent store with good price
The staff was responsive since when we were outside to explain procedure for entering store.Covid regulations are taken seriously.The associates are diligent and knowledgeable.Shopping experience is good.Many products are in back order due to pandemic but staff can help you figure out delivery time frames.Some products like mics are covered with plastic for sanitary/ health reasons.We were happy to leave with what we needed.
Wonderful place to buy all music related products including repairs and classes in store. Be ready to spend some time browsing around great products and attentive staffs.
I asked the clerk for help and he said just a moment. 20 minutes later he comes back to the counter and starts doing something else. 😳 Someone else came to help me; I paid and left. Wont ever go there again.
Very professional fast courteous service Had what I needed in stock
Its the only place in the area for guitars and gear, but their staff is indifferent, their amp selection is dismal, and a lot of gear is locked up, so it cant be tested. This feels like its on its way out.
Very good selection of musical gear. Staffs are very professional and courteous, which I liked the most. They were very helpful with my questions. I normally order online and pick up from here, although I live far from this store. I just like it here I guess ;).
Sometimes Guitar Center gets a bad rap, but my experiences here have been perfectly pleasant. Chill staff who doesnt pressure you at all on purchasing stuff. They understand youll come to them when youre ready. Appreciated.
Guitar center was my second, unintended stop and man was that a great decision. I had visited Sam Ash on Queens Blvd. and literally stood in front of a salesman for 20 minutes. He never even bothered acknowledging me. Another walked by and as I got his attention, he said sorry sir not my department. So I walked out and went to guitar center where as soon as I walked in I was greeted and attended to. My go-to spot for production equipment going forward. Not that it matters, but I spent $9,000 on this one trip. Sam Ash will be closed soon at that rate. Never going there again.
This Guitar Center is a great place to go on a Saturday if you want to waste part of your day trying to figure out who can ring you up for a set of strings. Turns out the two employees behind the counter are in long interactions with other customers. If youre lucky enough to get their attention theyll look around aimlessly and let you, and the growing crowd of customers looking to check out, know that there should be someone else that can ring you up even though there is no designated check out for quick purchases. I guess thats the game. Clearly guitar center doesnt value their customers time and doesnt care whether or not they get your money.
1st go was great, prompt service. Perhaps due to us going closer to closing and ensuring they left on time...maybe. 2nd go was lacking of service. We had 2 associates come and go. We knew what we wanted and the waiting made the experience no so pleasant.
I frequently this location often. Im a former music producer and now a Master Barber. I still do music creation on my free time. So when I need to get something I stop by how ever, ... every time I visit its not always the most pleasant experience. Amazingly enough it just depends on who you end up with unless your like me and you try and stick with the same person for as long as possible. One thing I dont like is that the sales staff gets moved around pretty often and not to many people are knowledgeable in pro audio and music creation software. I did meet a African American gentleman his name was Mark K B. Dude was awesome. He was one of the most knowledgeable sales men Ive ever came across and although I didnt plan on making a purchase on this day. He made me feel comfortable enough to buy the Cubase 10 that the General Manager Fosil was supposed to get back to about. When I didnt hear from him I went in to speak with him and ended up with an Assistant Manager that had no clue how to help me and called on Mark. To say the least It was very frustrating to know a Manager couldnt help me after grilling me like I was delusional and making up a story about waiting on the gm to reach out to me about a purchase I was waiting to make. so he called the gm after putting me through the ringer with 8,000 questions on repeat like he wasnt understanding, when all he had to do was pull up the invoice and read the notes that the GM placed on my order. Only to still not know anything about it to help me make my purchase. A regular sales man saved the day and turned this review from a negative to a positive. If Mark leaves that store Im going to follow him. He definitely knows more then his supervisor and will be the only reason I still continue to shop there.
Poor service and the staff is bad and never ask them to check the back for a guitar you want. Go to Sam ash or somewhere else please. Fix your stuff issues please.
This GC is one of the friendly ones. I have been to a few of them that didnt care about anything or anybody. I was in and out with what I needed. Two thumbs up
Ridge hill Yonkers Guitar Center, for the 2nd time didnt have the item I wanted. I came all the way out to this Queens G Center to spend the $600.. spent gas and toll, frustrating traffic,, talk about inconvenience!
Excellent customer service.
Got all you will need for music. On point.
Definitely appreciate how as classical pianist. Able to come in and really get the help I needed from someone that understand the technical side of what I needed for live performance thanks guitar center
Customer service was just HORRIBLE!! I came to make an exchange due to Guitar Center delivering me the wrong guitar. To start, I was sent from one rep to another, until one rep finally decided to stay and help me. It seemed like no one wanted to deal with doing an exchange! So the rep who remained helping me seemed to not even know WHAT he was doing! He was constantly asking others for help!! And to add to it, he kept checking out other customers, while doing my exchange, instead of finishing up with me!! I had to bring this to his attention and he said he wanted to help everyone and that an exchange takes long Excuse me?!?! Youre NOT helping ME by helping 10 other customers!!! It WOULD be nice to get quality individual customer service here instead of sharing my turn and time with others!! I have never seen such a thing!! Mind you, I had a 4 month old baby on hand since I thought it would be a 5-10 minute process! So I asked him if he can complete my transaction BEFORE helping other customers---I didnt know I had to ASK for this!! In all, something that should have taken not more than 10 minutes took an hour to get done---due to an incompetent worker and horrible customer service!!! By the time I got out of there, I was helped by at least 5 reps and none of them was able to fully complete my transaction! If I can help it, I will NEVER EVER go back here again. If you want to know what HORRIBLE customer service is, go here!! Of not, STEER CLEAR!!!!
Amazing place, even if you just want to go there for a little while and play some instruments. Not crowded at all, clean and great stock.
I love this Guitar Center! This one is spread out over a large amount of space. Everything is easy to find. They have a great variety or percussion instruments, even for children. The staff is friendly and helpful.
Just bought a Fender guitar starter set bundle for my son, staff was on point, reliable, friendly service. Knowledgable of the brands demand and the industry. Had an old guitar repaired and the technician gave us options, they never took advantage of overpricing (like some car mechanics do when you dont understand)), lol). Great atmosphere and test/ session rooms for privacy.
Terrible repair job. My guitar started buzzing in January. Sent it in for repair in February. Picked it up. Still buzzing. Took it back. Picked it up and same problem. Took it back again! Returned after several months (because of quarantine) and had to buy a gift card to retrieve it. After waiting an hour, I find out it’s in worse shape than it was when I brought it in the first time. It buzzes everywhere now, open strings too.They still billed me $115 for it after hearing what it sounded like. I was so unhappy that I just took it home. I haven’t heard my guitar in working shape since February.. it is now Mid-June.
Awesome staff. They really care about music and preserving good instruments. Didn’t feel pressured into buying anything and overall had a really good time talking to Ray, who is in charge of repairs.
The music lover shouldnt misses this location
Always a good experienceStaffs are very friendly and give positive feedback as well.
Im always buying my instruments here..they take good care of their customers.
I love Guitar Center, but dont go to this store.I bought a new Ibanez guitar, but after acclimating at my house it developed a fret buzz on the high E string near the nut that I couldnt remedy without raising the action too high. I brought it in, suspecting that one nut slot was cut just a bit too deep, and since it was a new guitar hoped they would take a look for free (I could have just returned it, otherwise).When I came to pick it up, they charged me $75 for a setup and new strings. Thats almost a quarter of what I paid for the guitar. And since I had already done the neck relief, intonation etc. myself, I dont know what that money was for. The fret buzz was still there, too.When I explained the situation, they insisted to leave the guitar and let the tech take another look.No refund, no apology. And my guitar has been gone for almost a week now and I havent heard back.
Good cust. service..
Best place to study guitar!
They have many great instruments including guitars, pianos and lots more plus it includes DJ sets and equipment as well, so come down to shop til you drop with friends and families and feel the beat to the music. Also remember to bring kids cause they love to practice and play music.
The place is perfect but their repair service is poor. I called them on the phone to purchase Fender Sonoran Acoustic guitar. The guy on the phone told me that the item is available. When I come to the store to purchase it, they said they dont have the guitar. Then I purchased the guitar online and left it their for set up. They promised me 2 weeks to finish the set up. After 2 weeks, I called to inquire about it, they said it was not done and that they need another week. I gave them 2 weeks to make sure they have enough time. Then I called back only to be informed that it was not done but gave me the assurance that it would be ready for pick up the following day. I called after 2 days but they told me that the guy in charge for repair took 1 week off. .. Service is totally BS..
Impressive store. Was annoyed when I signed up for lessons and was forced to use an Auto Pay. The sales person told me there would be a credit for excused-missed lessons; but later found out from the manager that this is not true.
Went here today and picked up a pair of sterling mx3 , the box seamed beat up and it seamed as it had been opened and used. I asked sales person if he could open to make sure the item was new he opened it and showed me the speaker and wires. When I get home the speakers didn’t turn on , and they are missing three screws , I know sterling does not manufacture items like this, I called in and josh informed me that I could take them back and they’ll give me a new pair. I will update this review tomorrow . But honestly guys ask to see if items work cause mines seam to be a used item and I tried to buy them new .
Sad to see what has happened to Guitar Center. Went to the drum department and it was abandoned. No one at the desk, phone ringing off the hook and poorly stocked. Had to go to wait at the main desk for a few minutes just to find out if they had a product in stock, which it wasnt. Its possible their stock was low but a disappointing experience over all. Bummed to say Guitar Center is a shell of what it used to be
The man in the repair department was super helpful! Made my almost 20 year old bass play like new!
Let me say i purchased a mpcx from here 2400 dollars i was very upset when i requested one and some dude from the back comes out with a open box. And tries to leave it there with me like i was cool with that. what made me more upset was there was a closed box in the back!!! Why would you bring the opened one instead of the closed one. Just lazy smh but the Jamaican guy who rung me up was GREAT very nice guy. Im not a cry baby but dude thats 2400 dollers im spending and your too lazy to go get the correct one from start? Wont come back here if i dont have too.
1 of 2 of my favorite music stores. Location, knowledgeable staff and business hours; makes a trip worthy of visiting there huge array of stringed instruments. Kudos🎶
If you are not looking for a specific guitar or an instrument you can visit this store to browse all kinds of instruments. It’s very close to Times Square and metro stations. They also have used gears which are cheaper than the new ones. Brian helped us to see lots of different guitars and decide which one to buy. Thank you
Sadly Guitar Center is closed for browsing the store due to COVID-19. However the curbside pick up works great if you know what you want and order it online.
Most community oriented of the chain in nyc John the manager is the best of any of the stores in the area,and I have been to them all
Best place to buy a guitar
This was a great guitar center. Staff is still awesome. these days its not the same place it used to be. As long as youre open Ill still go.
Nice and friendly attention. Sadly very few instrument on showing at this time in comparison with another opportunity.Left handed instruments just a couple.
This used to be a valuable resource in the area. I have made so many purchases there in the past, big and small. But it is no longer meant to be.Its now a sad shell of what it once was. It doesnt cater to professionals anymore. Instead of really having departments, it is one big room that is poorly stocked with generic or low-end brands. I cant say that this applies to all Guitar Centers, but I can definitely say it applies to this one!Visiting there now feels like stepping into the sad car stereo department of a Sears. Womp womp.
Compared to the store in Manhattan, they have a small selection of guitars, but helpful staff. If theres anything they dont have in stock, will affer you to order online.
Nice and clean place. The staff are very friendly n helpful.. I recommend this place
Tom is one of the staff’s there /manager and he is a really good guy and is your friend in guitar center in general when you need help or information on something etc. He is the slim long haired guy with glasses.
An excellent community resource, selling not only vinyl LPs and all sorts of musical instruments, but also lessons in guitar, piano and violin on site. I was impressed as well, w free roof parking.
It has a large selection of instruments and accessories, theyre a bit more expensive than if you buy something over the internet. The staff is the reason I gave this place 3 stars, no help and empty registers. Had to wait a while before I could even pay.
My son is taking piano classes. He loves piano and after each class he is more and more motivated to learn. Awesome proffesor.
I brought in a used guitar for repair that had some upgraded pickups but a terrible wiring job. Danny and Benny went above and beyond to help me out. They made sure all the connections were solid throughout, fixed poorly spliced wires and re-soldered everything, tightened up the pots and put new strings on it for me when they were done. They did an amazing job with a fast turnaround and every member of the staff that I met was really cool and helpful. They gave me such a great deal, I felt compelled to buy a few extra packs of strings and a guitar strap there instead of just ordering it off Amazon Prime like I do with everything these days.I have 9 guitars and if I need any work done, Ill definitely bring them here in the future. Now that I know theres a good tech close by, Im less afraid to open up my Hohner ST 57 vintage lawsuit guitar and try to work on it. If I mess it up, I can always take it to the Guitar Center down the street.
Literally best service I had. The gentleman in 6he lighting section took his time and explained to me exactly what I would need. He really wanted to help and I appreciate that.
Super helpful staff! Glad I was able to find affordable equipment
Great store and friendly staff. Everyone here is really helpful and when you know what you want you could be in and out fairly quickly. There is also free parking, elevator and escalator.
Im a music teacher in a tight spot who needs an electric guitar string for a concert tonight after a string broke during rehearsal. I cant leave my building and asked if I could order it over the phone and pay for a cab to deliver it to me. Their manager informed me that they would not be able to do it in a matter of 2 or fewer hours (the amount of time till my concert) because they wouldnt be able to varify my credit card in less time than that. Either update your technology to match that being used by every restaurant in NYC who will take my credit card over the phone and deliver immediately, or have better customer service for a music educator who needs your help. You could have bent the rule a bit to help out a teacher in need and instead prioritized your fear of my credit card not working for a $20 order. This really sucked and now my kids performance is screwed. Whoever was the manager tonight, April 10th 2019 at 3:30pm needs training on higher quality customer service.
The salesman in the pro-audio department was extremely knowledgeable, helpful, and patient as he helped me purchase equipment for my new Voice Over home studio (mic, headphones, and pop filter.)Id been warned that Guitar Center associates may not be well-versed in the needs of Voice Over artists (as opposed to musicians or singers), and boy were they wrong! This guy could have taught the professional seminar Id attended on setting up my home studio. He addressed and expanded upon the points Id been advised to consider (gain, pattern, USB shortcomings, etc.)Here it is a month later, and Im still thrilled with the quality and functionality of each device I purchased. Watch out audiobook listeners, youll be hearing a lot more of me soon!
Free car parking on building roof ,free rest room,staff are helpful ..they have a sound proof room for drummer,If you like to sell or trade your musical equipment go there ..They also rent Mixer/light /microphone & speakers for party.. Great place to visit..
Been a regular customer of guitar center but this is my last visit here..sold me a broken item, no discount on next item i wanted of a diffrent brand no apologies. Im surprised how the open box item was put on display with a broken item, software and instruction book missing. Bad place bad management.no more.
Very slim selection of guitars, most hangars on the wall were empty.Most, if not all, of the guitars that were on display had issues. Loose input jacks, old strings, etc.Condescending staff. A lady and her child were struggling to demo floor models through amplifiers and none of the employees made themselves available to help.
It’s guitar center. I’m a musician and will drop by when I need something quick. I’ve had good luck here, and the staff is excellent. But it’s still guitar center. Love the free parking though.
Love the new renovations! Ive been a customer since you guys opened when I was in high school. Great selection and very helpful staff always. I miss the door greeter person
Its pretty nice. The staff are helpful and nice. The stuff they sell is nice. The location is good. Parking situation is nice. My proficiency using adjectives is nice.
Great service. Not a large selection on floor. Maybe because of the pandemic. Guys were great.
Tom was knowledgeable and allowed me to explore options when (i had been) considering a purchase of a beginners guitar. Sales staff courteous as well even as they were closing.
If your a Drummer dont go there. The drum area has little to no stock. Furthermore no one will help you look for anything, you are invisible.
Great customer service, really nice employees. Wide selection of instruments and everything you need. Great selection for everyone’s budget
One of my favorite Guitar Centers. Super helpful staff and they always seem to have some very cool used guitars always in stock. Easy to get to too!
Customer service was AWESOME!
Good, been going there since high school, (now graduated from college)
Very helpful and convenience
The place spacious. A decent amount of guitars but not a lot of guitar cases. Employees were huddled up talking. No one asked me if I needed help.
Great staff, great selection, you can play all the instruments for as long as you want and no one will say anything. Staff very friendly and knowledgeable
You can find good Djs accessories there
I call to check if they have a Cable tester....they told me yes we have it .... when I get to the store they make me wait 15 minutes to tell me that they cant find it ....I went home with out One 😔
Nice place has a parking lot and you have time to see sales and clerance i love it
The guys here are so amazing. If all employees were as amazing as the guy who helped me pick out a guitar, then the world be a better place.
Solid demo keyboard options.
The managment is very very helpfulSomeone contacted me back after a bad review and was really nice person. He helped me a lot for my guitars.
Very nice, big place for 🎸 lovers but not only...You will find a great variety if instruments and accessories in great prices.Nice atmosphere and staff.
My son takes lessons here with Nick. Hes happy and learning all at the same time. Nick is excellent. My husband and I cannot complain.
Customer service need to improve they have nice things
The staff ar guitar center are really knowledgeable and extremely helpful!Its nice to go to a store where everyone is just like you.
Great service, great selection of everything.
Bought a acoustic guitar. Good prices. Staff very knowledgeable. Helped me a lot answered all of my questions.
I’m a Bar owner near this store , and this is the worst god damn place in Queens , have no idea how they still in Business, the Manager has no clue what’s so ever , some of the Workers are knowledgeable and helpful, but the way this store is run , Needs a major up grade , I called to ask for Stage speaker wall mount , was told they have 6 , the gentleman said and took 5 min going to the back and check and said they were in stock , I wanted to make sure so if I need to go to another store I would save time , I get there and who helps me ! The Manager, she’s horrible
So sad they dont have violins to sale in store. They have to order online for you!
Always friendly and helpful. My daughter has been taking lessons here for 3 years and the instruction has been wonderful.
Staff was very friendly and helpful. When someone was not sure of the equipment they matched me ip with an expert.
Great musical gears here! I took guitar lessons here. It is very overpriced and didnt really learn anything for 2 months so decided to learn somewhere else.
The staff was really helpful. The products I bought were good quality, 6 months later, no problems.
If you need DJ gear, Hart in the DJ section is your guy. Super friendly, knowledgeable, and made everything super easy. Thanks Hart!
I love GC!! The staff here is super helpful. I love the practice rooms that allow you to sing and play instruments at ease.
The guitar repair tech, Joel, was handsome and charming. Now maybe my phone will stop asking me to rate this place every day when I come to work.-Joel, guitar repair tech
Horrible customer service. Ive been here a couple of times, and Im never coming back!
Sarah is doing a great job teaching drums to my nine year old daughter. Dino at the desk is smart and helpful.
These guys are the BEST at servicing their customers! Great selection and free parking too!
Went for doing a setup on my acoustic guitar...Nice in and out.
They have really cool instruments and a lot of starter kits---at least one (more than that) for any instrument(s) you would like to learn.
Staff is very nice. Helped me get what I wanted.
YESS GOT WHAT I NEEDED WENT TO THE ONE IN MANHATTAN THEY DIDNT HAVE TO I WENT TO QUERNS ... THANK YOU VERY MUCH
Everytime I come to this store payments or returns excruciatingly long. not a customer friendly or helpful store.
I bought my 1st ukelele from there but they didnt have much stock, they do have free parking though.
Love the store - its well equipped. . Staff is helpful. Im going back soon
Great place to shop and take musicLesson. Frendly people.Gracias por sus servicios.
Its really the best place you can go for an instrument, it has all the equipment and really good gear to test out.
Very professional staff and lots of items. Very big store as well.
HiIts good service and team is helpful.
Diverse music store,competitive prices,allows you to play the instruments,knowledgeable sales people that will help you find what suits your style.
This was my first time in your store, it was one of my best customer service and helpful staff that I ever seen in a long time.
They were very attentive to our needs... nice atmosphere and they make you feel at home...
Always a fun place to shop for all your music needs. Highly recommended
This place is VERY racists! i went in for help and no one offered to help when they were standing there chatting with each other. I buy from this company all the time but they just lost a customer!
I needed my guitar to be strung at the last minute. They were helpful and had all the guitar paraphernalia I needed.
We had a great time there the staff is very helpful and they know there stuff.
Max Brown the guitar repair guy really knows his stuff. He is personable , knowledgeable and very helpful.
Went in today Christmas eve and was greeted then given such wonderful customer service
They called pro audio but they don’t have nothing pro not even the krk 10’s
I love this place. No one harasses me here to buy things and I have time to go around the store and sample everything.
Staff werent very attentive. Other than that, great selection of guitars to choose from!
Great customer service. Very friendly and knowledgeable....
Bit pricey, didnt find the employees very helpful.
Guitar Center is a great organization. But this staff doesnt seem as knowledgeable as some of the staff at their other stores.
Good selection of instruments. Staff is friendly but does not appear to be overly knowledgeable.
Like the teachers, they are very cooperative and into all kinds of alternatives
Its nice I like. Borat style.
Picked up a new acoustic guitar today. Very helpful helping me set everything up.
This place is very fun to experience music and other t instruments you want to try playing this is where I got my bongo drums
Very nice people, patient. They know music!
Recently renovated, new sections like lessons and tutorials. Always has good selections on all kind of instruments and equipment.
Great staff and very friendly, and they have a great selection of guitars, bass, drums, paino and other instruments
Very helpful and friendly staff, dont be afraid to ask questions if its your first time :)
Very curteous and helpful everyone is knowledgable of the instruments and offered great advice. i always love visiting their.
A great place to play and purchase instruments, some of which are better quality, yet prices can be expensive.
We went to a party at the Chucky Cheese and played in Guitar Center longer. Nice store. Friendly staff.
This place is well kept. The service is great. Lots to look at and purchase.
Found the guitar i wanted for a good price
One of my best store in NYC. Everyone there is very helpful and friendly.
Total reviews rating 4.4
199 Reviews for Guitar Center 2023:
Review №1
2022-04-30Great place when you’re too lazy to travel to the Manhattan store. Great selection, in new as well as used gear. Guitar repair shop as well as music lessons are provided.Large selection of books along with other accessories. They even have used guitar pedals section also. The sales people are never pushy and are always helpful. There’s a great all you can eat sushi spot across the street . Plenty of parking spaces available on the rooftop and the place is wheelchair accessible.Word of courtesy:Please don’t play “ Stairway to Heaven “
Review №2
2022-01-15Really great store to buy musical 🎸 🥁🎹🎺🎻🎷🪗🪕🪘. There are really good guitars and more things you can buy. you can buy online too.you can take picture.
Review №3
2021-12-19The guy just rushed me to get the item, then when i was at home and i tried to unbox it the microphone was stolen and it has scratches. Low quality service at this store. I have to go to a different Guitar Center to return it and get a new ones.
Review №4
2022-05-06Its always such a joy to be in any guitar center. This location I think offers lesson or information on lessons as well as Recitals. They have a very nice collection of guitars at ranging prices. Also they have a cool used drum set for sale that they let my friend try out. It was really nice in this location!
Review №5
2022-06-21One of the best music stores in the world!You can test live the product you are interested in.There is great variety not only of guitars but also of many musical instruments and interfaces!Stuff is really helpful and always willing to help you!
Review №6
2022-05-09We went there for pick mic for pocket system. The place is very nice and customer service is so good. Musical instruments and other system is available and cheaper.I like the store very much.
Review №7
2020-08-31I spent almost 3 hours here, looking for my first electric guitar, amp, and other accessories. The associate who helped me, Eagle, was WONDERFUL. She tuned the guitars I tried, set me up at an amp, and answered all my questions, despite being very busy with other customers as well. She was patient, nonjudgmental, and checked in with me periodically. I felt very at ease with her, which can be important if youre a beginner who might feel out of place at a music store.The store itself is set up well with Covid precautions (limited number of customers, masks required, etc.). In addition, I like that you are free to roam around exploring the products on your own, without being pressured by the associates. Theyre there when you need them; they leave you alone when you dont require their help.The ONLY reason Im giving a 4/5 is because they wouldnt provide me with any significant discounts or add-ons. I believe that if youre spending ~$1,000+, they could at least throw in more than just a pack of picks. Go to the Guitar Center website, chat with an agent, and theyll give you at least 10% off, via a quote to your email. 👍👍
Review №8
2022-03-02Location is not the best in terms of the surrounding neighborhood. Only redeeming quality is the free parking directly across the street near the Dunkin Donuts. This place is a far cry from the organized, clean and welcoming GC I am accustomed to in Delray Beach. Shame. The presence and recent addition of external security guards and the table check point upon entry is a visible indicator you are not in Kansas anymore. This place must have been inundated with theft and the typical NY hooliganism and criminality. Seems post pandemic the virtue signaling over face diapers is still tantamount to good customer service. Yes, its the science! They also lock up any and all medium grade guitars in the $350+ price zone. This is another stark indicator of how the criminal element proliferates this location. Sorry I am used to having access to $800 and above guitars freely in Florida locations. Liberalism truly is a mental disease. Sorry NY, you are very musician unfriendly.
Review №9
2022-05-08Love Guitar Center. They have everything and you can play anything you want. Great selection of instruments.
Review №10
2022-06-28I dont know anything about guitars but the rep/cashier showed me around the many types of strings I would have been lost without his help.Thanks man