Kerbside pickup
Yes
Guitar Center in Tonawanda
Categories
Location on the map
Tonawanda, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-833-8200
Site: https://stores.guitarcenter.com/...
Site: https://stores.guitarcenter.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Guitar Center in other cities:
Comments (199)
Used gear at guitar center is getting crazy, I’ve seen modern Gibsons with broken head stocks going for like 100% + original cost. Trade ins are a joke, just employed lowballing you so they can just buy the gear them selves. I traded in a great shape les Paul studio a few years ago to buy a new Sg standard, and they told me the “ lp was fair”just so they could give me the lowest amount possible, but then I see these. Fair guitars being sold as excellent. Also had a poor experience with a Amp trade in, I traded up and the. New amp didn’t work, I was then not allowed to get my old trades back, gc litrally stole money :value from me and said too bad. Don’t support these corporate scumbags , go to a local shop.I’m a musician too, but I respect my self enough to not work at guitar center in 2022
Parking lot nights are in need of repair or the timer needs to be reset. Was there at 6:30pm in the winter and could barely see the parking lot.Nice store with very knowledgeable staff. Inventory of new instruments is a little low because of global shipping issues but youll still find what you need here or they can order it in for you. They have a nice post-covid lessons area for instruction with multiple booths built for safe teaching which was impressive. They also have a nice selection of new vinyl records and music accessories. Definitely check this place out just to browse or for something particular. Its a bit overwhelming with so much in one place but its awesome and well organized/zoned by instrument type
Great selection of music and audio equipment. Very helpful, friendly staff.
Helpful and honest staff who care more about your needs than their store metrics
Helped by a very patient man (not sure of name) as I bought a Yamaha keyboard today. I was in the market for one; he helped me find one that sounded great and when I was slightly short on cash, allowed me to change my order to buy a different power adapter and put a product aside, so that my cash would suffice. He probably had a ton of other things going on at work, so I truly appreciate his stellar customer service and product knowledge.
My bf got a piano there the gentleman who cashed him out was very helpful great environment and customer service
Very helpful and help me figure what laser light i need for new years for a reasonably- affordable price!
My son loves this place. They have everything you need when it comes to guitars etc.
Davey was a great help. Went in looking for a specific Amp and he was able to point it out and help me carry it. He also explained the warranty and Im glad I got it.
Ive been going to this Guitar Center for many years and Ive always been very happy with the staffs high level of customer service. I recently had an issue regarding an online purchase and Steve the manager went out of his way to get the problem resolved. Very friendly and accommodating staff! I wouldnt hesitate to recommend this store to anyone interested in purchasing music gear.
Terrible customer service experience. Called ahead to confirm they had the cables i needed in stock. They said they had 6 in stock. Drove 35 minutes to buy 3 adapter cables and when I got there they only had one. Laying in the back, out of the box. Wont be shopping here in the future.
No problem with equipment and people but with the AUTO PAY from your account. There is NO good reason for them to set up and take money from ANY of your accounts without notifying you, NONE.To get your money back is not an easy task, the manager had a hard time even finding my name let alone any other information on me. I paid for 3 and get one free promotion. Now I have to deal with the AUTOMATIC WITHDRAWAL of my money for wanted and unasked for services.Wonder how many people haven’t notice this?
Been thinking about a new guitar for a little while. I stopped in after work and had a very friendly greeting from an employee, they gave me no stress or haggling as I went about looking for my next potential instrument. I came across a few guitars I was interested in and Chris had stopped to ask me if I was interested in anyone of the guitars I looked at. He gave me as much info on them as he knew and helped me pick out my brand new beautiful Schecter Diamond Series C-1 Platinum. Thankyou for everything. I will be in again sometime soon for more gear.
Apparently an amp set to 1 watt for less than a minute is too loud for the staff at this store to converse with each other.This is a guitar store, not a library. Or rather it should be, the service at this location has always been awful. If Im not being solicited and pestered by salesmen, one of them is coming to cry about their fragile little ears getting damaged.Funny thing is, I was considering buying an amplifier; awfully hard to buy something without trying it out. Ill take my business elsewhere, hopefully to a store that hasnt already gone through bankruptcy.Adding a star for the amp inventory, would be higher if I was able to actually play through half of them, considering a sizable portion of them werent even plugged in. Ill be back for the closing sale.
Shopping for a Christmas gift. Store employee was very helpful. Unfortunately the item I wanted was a online item only and it wouldnt arrive by the time I needed it to. So I settled for a gift card to be used later.
They were really helpful while I was picking out my first guitar would recommend this place and will come again
Nice selection of instruments. Employees I dealt with didnt have much knowledge of what I was looking for, or seemed to care. Seems like a good store if you know what you want, but not if you need advice or help.
Buying a Holiday gift card for my Daughter. She wants a good beginner Bass and the crew was very helpful.
I specifically recommend the repair shop here. He does a great job at setting up my guitars and does it quickly.Guitar center gets you what you need. Doesnt have the greatest of anything and its a chain. For a local option I would go to Jackson Music on Grand Island
Very good place but Instruments very nice people that works there
Very nice looking store. Well stocked, clean, and organized. Plenty of space to move around. Friendly staff.
I love it my music teacher is just wonderful
Great teachers. Great place to get the kids learn an instrument.
This is a very cool store always cool gear. Nice to be able to go in and be able to dabble with gear. The Moog there was awesome.
Very knowledgeable staff, welcoming atmosphere, and some truly cool high end guitars.
Great selection, knowledgeable staff, friendly service
Staffs are friendly, but the stock that they have is always on the expensive side. So, if you are on low budget, have less amount of money to spend on your favourite gadgets this is not the right place to look for.However, if your budget is on the medium or higher side, you wont get a better place than this store to check out options.Altogether a good place to look out for large range of expensive products.
Used to have knowledgeable staff, used to carry high quality pro-level gear and used to offer fair and honest used gear buying and selling. I have watched a kid who was their repair person adjust a bridge on an expensive guitar 100% wrong yet insist it was correct. They now carry mostly beginner gear, the staff is all kids that act like theyre rock stars but apparently know very little and if you try to sell any gear they will lie about the resale value and low-ball you beyond belief. I think honestly this location is underperforming and on the verge of closing judging by how badly every facet of a once great store has deteriorated in every possible way. Sad, because when G.C. came here they wiped out all our great local music shops so now theres nowhere left to go and personally Im forced to buy internet gear sight unseen and trust shipping companies to not damage or lose it.
Service is perfectional and very helpful 5 stars
Very friendly and knowledgeable staff! I love that theyre are so many musical displays that you can try before you buy. I have been looking to upgrade my keyboard and because I was able to try out several different models, I will be back this week to make my purchase!
They were very helpful. They communicate between stores to help you not have to wait for items if at all possible. They went above and beyond for us. We actually had to go to 2 stores. Brandon at the Walden store was exceptional! Thank you for all your help to both stores!
Always getting it right...the first time😉Craig in REPAIRS IS AWESOME...
Have mixed customer service. Prices okay. Have not had much luck there in terms of finding what I need as a professional musician. Might be more because of customer service issues than not carrying item. Might need to diversify their staff in terms of instrument expertise and gender. Repair service was very good.
Better off shopping local, always feel like Im getting ripped off at Guitar Center. Its corporate policy though for sure, the staff has always been great at this location.
Excellent service. Staff is very knowledgeable and friendly. The problem is, the store inventory has been scaled back dramatically. DJ and keyboard rooms look pretty bare. Some popular guitars not in stock...etc.
Guitar Center used to be the greatest place to buy musical equipment, but now is its the Walmart of buying gear. If youre going to buy strings and stuff like that fine, but anything else is the biggest hassle that Ive ever gone through. any time Ive ever purchased anything. For example they have TC pedals on sale but when you go there they have none in stock. Its bait and switch but their salesmen arent even smart enough to do even do that. I purchased An Origin Marshall 50 watt head, when it got to my house almost 6 weeks later it showed up used and 2 years old. Their customer service is a joke. They told me that itll be in in 2 weeks. After 6 weeks of listening to that I just called Sweetwater and they sent me my origin 50 watt head in three days. So what Guitar Center cant do in 3 months Sweetwater did in 3 days. Theyre going out of business. They already filed chapter 11
I only went once but there are all kinds of musical instruments and accessories for beginners and experts. Its clean, comfortable, and professional.
The place is completely empty if you play keyboards, it truly is the guitar center. And remember if you’re going to bring equipment in there to sell to them even if it’s a brand new piece of gear, like a keyboard that you paid $1300 for eight months prior you only gonna get 600 bucks they are going to burn you to the ground with that price so before you bring your gear in there you’re better off trying to sell it somewhere else because they will hammer you. The prices are absolutely outrageous they’ve Got little to no used gear
Always great stock. Always great service and always great prices. The 1 time we had an issue it was taken care of immediately and honestly. They could have just replaced the item but they let us know it was a product issue.
The store was organized, I was looking to get help to adding into my drumkit and the associate there was more than helpful. He gave me a bit of tips and advise, got to test out some of the snare and cymbals - overall happy customer.
They were very helpful with my million questions. Very knowledgeable and were able to help me aquire a nice new guitar for my boyfriends birthday.
Amazing and very helpful staff. Connor helped me find out some info about this PRS SE Santana.
All I want to say is very nice people that work there .
Love it, its surprising how much that cater to bass players its actually amazing! I even got bass picks, do you know how hard they are to find? The answer is very hard, and guess what with Guitar Center its actually not all that hard to find. Check them out its pretty great, and the people there are very nice, you can even jam without buying anything (although its probably not recommended)
Bought music lessons for my nephew for Christmas. I got a great deal and the sales associate was wonderful. I wish I remembered his name, he stopped what he was doing and explained things very well. Thanks for making my nephews Christmas!
The customer service may as well have been non existent. I was asked a couple questions about what I needed, I described my situation because I wasnt sure what I needed exactly. He mumbled some stuff to himself, talked to another staff member and said he had to see if there were more in the back. After feeling the need to solo a bit on a guitar he had tuned for some kid, he came back to tell me they didnt have whatever he was looking for, still not explaining to me what that was. I asked if something I had found would do the trick, he said it wasnt for the type of guitar I have and turned away and walked off. Certainly will not be returning.
This store is trash. The people that work there are condescending and you can almost hear the “eye roll” in their voice as you can tell they don’t want to help you. Go to the Cheektowaga location instead they’ll just tell you to go there anyway
Great selection of instruments and musical equipment all at reasonable prices. The staff are super helpful and instantly asked me if they could help me with anything. Awesome experience I will be back.
I went there for the first time ever today wanting to buy a starter setup for electric guitar. The associates were pretty friendly and not overly pushy with sales or anything. I seen a few used guitars I was interested in but not knowing much about guitars I wanted to at least look up some reviews online before I commit to one in particular. I had my 2yr old with me and he was overdue for lunch and a nap so I had to leave before making a decision. While my kid was napping I researched the few guitars I had seen there and amps. I figured out which ones I wanted and called the store to ask if they still had them (they said yes to both items) and if they could hold the guitar and amp just for 2hrs max till my kid woke up and I could get back in. The guy said sure no problem. I got there about 1.5hrs after the guy said no problem to holding it for 2hrs. The amp was gone and the guitar still on the rack. When they got the guy I talk to on the phone he was like oh well I guess it’s gone, why don’t you just buy a new one instead since they didn’t have any other comparable used amps. I said I needed to stick to a certain budget so a new one wouldn’t work. The guy said ok let me know if u need anything else. He was not friendly or helpful like the the other guys on my earlier visit. I planned to buy other accessories like strap, cord, picks, and whatever they recommended as necessary but instead I walked out empty handed and upset. I wanted to learn guitar and teach my son when he gets a little older, I’m sure I will probably spend a boat load on guitars and accessories over the next however many years because that’s how I am with my hobbies but I doubt I will be spending any money at this store.
Some of the employees know their stuff, but others clearly just work there and dont have a background in music. Its not a huge issue if you know what you want and what you like, but getting an opinion from an informed individual might mean asking a few different people. Overall, its one of the few remaining brick and mortar music stores and as such it serves its purpose.
I went to get a plug for my piano. I waited for 5 minutes for someone to notice I was at the desk. But I cant blame the whole place for one persons mistake. Well mannered staff and high variety of things to look at/ buy.
I bought an electric cello it had to be ordered because they dont carry Orchestral instruments in store, the staff were very helpful and friendly.
Yes i was there today looking at the keyboards and I found a good deal and the sales person came over to answer some questions that i had and gave me a demo of the Yamaha P-35 Digital Piano that was on sale today. And everything went well.
Disappointed! I love Guitar Center in Rochester, NY, but had to travel an hour and a half to the Tonawanda location on Niagara Falls Blvd. to pick up a specific guitar I was searching for that they had in stock. After talking with a rep (Chris) from the store in Tonawanda who confirmed they had one in a box, I had him put it on hold for me. He said that he would check it over for me, which I fully expect a music store that sells instruments to do... its a fundementnal function in my eyes. Upon arrival another rep grabbed the guitar for me because Chris was taking care of another customer at that time. He asked if I would like to check it out before I took it. I said that I didnt feel the need since I just purchased one a month ago and knew how well the instrument played and that Chris said he would check it out for me; again, something that I feel is a fundementnal function of a music store selling instruments. The rep assisting me at that time had slightly opened the box and said he wasnt certain if it had been gone over by Chris, however am older guy there said it had been as he saw Chris going over it and tuned it up for me. However, when I got home and opened the box the guitar was still wrapped in a foam sleeve that was taped shut. Not only did the tape look like it had never been disturbed, I quickly realized once I removed the guitar from the sleeve that the strings were completely wrapped in paper and taped, which also did not appear to be disturbed. Needless to say that I wasnt the least bit surprised that it was totally out of tune. As a customer that has purchased multiple guitars (including a Les Paul and Stratocaster), multiple amps, a synthesizer, numerous affects pedals and a ton of associated gear I am extremely upset and question the quality of service that Guitar Center provides its customers. I have spent thousands of dollars at Guitar Center. I wont spend another penny there anymore after this revelation/experience. If I wanted to but a guitar fresh out of the box without a professional checking it out first I could have bought it online and had it shipped to my house for free instead of driving an hour and a half to pick one up, which is what Ill do in the future. Or, spend my money at the other music stores in my area. Very disappointed! Goodbye Guitar Center. You should be ashamed! I know I am for being so gullible thinking that you offered the minimum level of attention that I expect. I suspect most other customers expect the same. Thankfully the manufacturer takes pride in their work and the guitar plays beautifully!
A great place to shop for someone who loves instruments. There is something here for every musician who comes.
My dad loves this place
Good staff. Theyll mostly leave you alone to explore peacefully and will help if needed. The guitar room is properly humidified and has good acoustics to test guitar and amps. Wide variety of instruments and accessories too.
Clean and friendly environment. Staff is pretty knowledgeable about their stock, and very helpful when it comes to questions . However their prices are a bit high. I guess you pay for the experience of getting out of your house instead of buying online
Love this shop. My son has just syarted to play guitar, the team here were helpful. And there was a great range of guitars and a repair center.
First time at the store today and it was great. Eric was a huge help when it came to finding a guitar for my 7 year old son. Well definitely be back.
Fantastic store. Very helpful employees. Care about their customers, not trying to sell you anything. Just help with what youre looking for.
People are nice they let you play the stuff and atmosphere in shop is awesome. I made bunch of queries regarding a keyboard and they assisted me nicely. Recommended if you want to purchase after trying.
I purchased my martin acoustic today. Overall great experience. When I walked in, I didnt look like a buyer, but was still treated nicely and attentively.
I was sold around $1000 worth of equipment as new, got home and noticed it was opened and retaped... then the registration code was allready used making my 1k worth of equipment completely useless!!Pretty sure he didnt give me a reciept on purpose because of this, telling me its ok because it would be saved in the system.Then I call and hes like oh oops, just contact native instruments and have them give u new registration code but I need a pic of my reciept for that!!!Now I have to drive an hour there and then back again to hopefully get them to right this wrong... Im beyond livid.Will update this review after they either tell me to screw myself or if they actually take responsibility and make things right. Have to wait a week for a ride tho 🤦🏽♂️Completely ruined my childlike glee when I got home and opened my awesome new toy to find useless junk...I was so excited :(
I was sold around $1000 worth of equipment as new, got home and noticed it was opened and retaped... then the registration code was allready used making my 1k worth of equipment completely useless!!Pretty sure he didnt give me a reciept on purpose because of this, telling me its ok because it would be saved in the system.Then I call and hes like oh oops, just contact native instruments and have them give u new registration code but I need a pic of my reciept for that!!!Now I have to drive an hour there and then back again to hopefully get them to right this wrong... Im beyond livid.Will update this review after they either tell me to screw myself or if they actually take responsibility and make things right. Have to wait a week for a ride tho 🤦🏽♂️Completely ruined my childlike glee when I got home and opened my awesome new toy to find useless junk...I was so excited :(
I was sold around $1000 worth of equipment as new, got home and noticed it was opened and retaped... then the registration code was allready used making my 1k worth of equipment completely useless!!Pretty sure he didnt give me a reciept on purpose because of this, telling me its ok because it would be saved in the system.Then I call and hes like oh oops, just contact native instruments and have them give u new registration code but I need a pic of my reciept for that!!!Now I have to drive an hour there and then back again to hopefully get them to right this wrong... Im beyond livid.Will update this review after they either tell me to screw myself or if they actually take responsibility and make things right. Have to wait a week for a ride tho 🤦🏽♂️Completely ruined my childlike glee when I got home and opened my awesome new toy to find useless junk...I was so excited :(
They have a great selection and their staff is always great.
I was sold around $1000 worth of equipment as new, got home and noticed it was opened and retaped... then the registration code was allready used making my 1k worth of equipment completely useless!!Pretty sure he didnt give me a reciept on purpose because of this, telling me its ok because it would be saved in the system.Then I call and hes like oh oops, just contact native instruments and have them give u new registration code but I need a pic of my reciept for that!!!Now I have to drive an hour there and then back again to hopefully get them to right this wrong... Im beyond livid.Will update this review after they either tell me to screw myself or if they actually take responsibility and make things right. Have to wait a week for a ride tho 🤦🏽♂️Completely ruined my childlike glee when I got home and opened my awesome new toy to find useless junk...I was so excited :(
The staff was friendly, knowledgeable and went the extra mile to make sure I was satisfied with my purchase.
Amazing store. My teenager plays guitar and the pricing is reasonable. Steve T (sales associate) is great. We look forward to shopping there but extra happy when we see Steve behind the counter!!!!
A gem. Were so lucky to still have these physical locations to try out gear.
Never had an issue in the 10 yrs of shopping but they dont enforce the mask policy..pathetic...people just doubt care...gotta make the customer happy..smh
Great location and helpful staff, sold numerous guitars to thin my herd and got better prices than any of the nearby pawn shops. You are courtiesly greeted as soon as you come in (unlike the Cheektowaga GC)! Great prices and string deals. Will keep coming back!!
Staff exceptionally helpful. My grandson always get assistance to help with his purchases.
When go in I am always armed with comparable prices. They always honor the lowest price. The store reps. can be pushy though. One store rep was completely out of line with comments he made. The store manager handled it. But it left me with the feeling that I should just order online. I think the corporation pushes the employees which in turn push the customer. I deal with only one person there for that reason.
I got everything that I needed, I bought a Harbinger M60 speaker pair and got the Pro line Stands for a great deal. They have a large variety of lighting, sound, etc. for any dj at any level of experience.
They have a nice selection of instruments for sale! The problem is if you walk in and ask any type of question they look at you like youre from another planet unless the question is what is the most expensive item for sale in your store sir!
Scheduled guitar lessons for my son, and when we showed up for his first lesson there was no instructor and no manager to talk to. They told us to call the next day and talk to the manager. We called today and the manager was too busy to talk and was supposed to call us back within an hour. 3 hours later we called back and he was gone for the day. We’ve already paid for the first month of lessons, but can’t get them. I can understand a mixup for lessons (although it shouldn’t happen), but why make a bad situation worse by not calling us back?????Please contact us at your earliest convenience to straighten this out - it shouldn’t be this difficult.
Been disappointed twice in past month. Went to Cheektowaga store ready to drop 2K on a complete drum set, was in store for 20 minutes and was ignored by multiple staff standing at counter chatting, presumably because Im transgender. Went to Amherst store yesterday where I was treated kindly and respectfully however there was no staff at the store with any knowledge of drums. Sad.
Ive bought a few guitars and a few amps from here, most of them were used and a few new ones. The good thing is they get a good rotation of used gear in frequently. Ive seen lots of used gear that was in good shape and some that was not but it was priced accordingly, and the staff made sure that you knew what was wrong with it before you walked out the door with it. The sales staff is low key but very helpful, When I wanted to buy a tube amp there was no problem with plugging them in for me and letting me decide and answer questions about each amp. Like I said the ever changing selection is enough of a reason to keep checking them out, and the used prices are pretty good also. On the other hand if youre looking to sell or trade in they are very firm on what theyll pay for your gear. Ive only traded in one guitar there because I just got tired of trying to sell it. In the end I may have lost about $20.00 trading it it, but whatever They will price match though even on something as small as a set of strap locks or tuners. I bought a set of Schallers and they not only matched the price ffrom the online retailer they adjusted the price so that with the tax it came out the exact same. In the end, its corporate America selling guitars. I used to go before they were bought out by Bain Capital and it was far easier to get deals from the sales staff.
While I do value Product knowledge and information from a Sales Representative above everything, being listened to, and treated with respect is certainly a close second. In My experience, the Sales Reps who exemplify both the former, and the latter are Steve Terranova in Guitars, and certainly Andrew Young, who is an outstanding Guitar Tech. Steve has given Me excellent recommendations, and Andrew has done some very nice Modifications to My Guitar more than once, and definitely knows what he is talking about. Just as importantly, both are very down to earth and Chill Dudes, which is all you can ask for.
The Staff is very friendly and helpful. There is always a nice greeting at the door.
The service was great! We got exactly the equipment we needed for a great price. Even though they were closing they didnt rush us, they helped us with everything we needed first.
Nice place, friendly helpful staff. I bought a guitar and my sales person helped me with the accessories.
Customer Service isnt up to par. I walked in with a sleeping baby in my arms and browsed the store for about 10 minutes and was never greeted or offered assistance. (It was during mid morning hours, the store was practically empty, one more customer besides myself, appr. 5-7 employees) None of those employees looked busy...several were chatting about holiday schedules, one was playing music on a guitar.. etc. I slowly walked out and went to the cheektowaga location..
Great place and great selection, but it’s a chain and I felt they were more focused on selling me things than helping me
Have been here numerous times for used gear most of the time itsBroken or horribly dinged up (thats there vintage vibe or mojo as they call it) and every time its overpriced. Staff can be rude and pushy. If you want to check something out its a good place to go and sometimes they have a good deal or two just be really weary and never buy used without thoroughly researching it and checking it out first hand. They are a business after all first and foremost.
Wether your a beginner at home or a pro in show, the selection of instruments and equipment will surely suffice most needs. Knowledgeable, non pressuring staff along with the inviting sit and play atmosphere are reason enough to give this place a shop.
Went on to shop between an Amp or a Guitar on my birthday this past Wednesday and it was the worst experience I’ve had since I’ve stepped foot in this location.I’ve always shopped and supported this Location since I was a kid and when I asked to simply figure out what was going with the guitar not working with the Amp I wanted to try out the damn representative that was not focused on trying to help me out was just all over the damn place.The I was interested in a used PRS SE model they had in the wall and the input jack was all loose,they didn’t even bother to make sure the used instrument are at least presentable or working in that matter when I’m trying to make a purchase.Ultimately I said the hell with this place,I will never go back to this Guitar Center ever again and I’ve been a customer since my early Teen years,Cheektowaga Location at least act like they care for their customers.
I highly recommend Guitar Center on Niagara Falls Blvd. The staff is very knowledgeable and helpful, great return policy if youre unhappy with your purchase too. Much better than buying something unseen online!
Always friendly staff in my experiences. Easy to deal with. Ive never felt unwelcome. Definitely recommend guitar center!
There wasnt anything there - Old mother Hubbard the shelves were bare
While engineering a 4-sheet national hockey tournament I noticed the shipped headsets for PBP seemed incompatible with our audio mixers. After trying various adaptors I owned, I was thankful we have a local Guitar Center to turn to for assistance.Two associates worked together collaboratively hands-on troubleshooting with me to find a working solution.. loved the help. Alas, we never did get it working as the possibly-needed adaptor wasnt on-hand (a 3.5mm TRS female to 1/4 TS Male), Im still immensely grateful for their efforts.Knocked one star because we never got it working, but still, these guys rock.
Bought over $800 worth of used DJ gear from this location over their online store, only to find out after the fact that they didnt properly request the Native Instruments transfer ID (which is necessary for proper registration of this hardware with Native Instruments) when they bought it used for resale to customers. This seems to me to be akin to selling a car without a title. I was surprised that a major retailor like Guitar Center would do something like that but even more surprised when they were unwilling to even try to reach out to whoever they bought it from to request the transfer ID. They never mentioned online or over the phone that it doesnt come with official substantiation for registering with Native Instruments.The whole reason i bought from Guitar Center and not craigslist, etc, was to avoid this kind of fly by night stuff.Beware when it comes to buying used gear from guitar center, because apparently theyre not into properly transfering officiated ownership to the people they resell products to.Now I have to hope that Native Instruments can make this right, otherwise I will have to return this item and look elsewhere.
The only thing I dont like about this place is that I dont own it. I would be bad for business because I would be in there playing with every instrument and every new item that hits the store. If you play guitars drums or instrumentalist you have already been here, but if you havent you owe it to yourself to go there its a toy store for musicians
Im a ukulele player, not a guitarist, so their stock if instruments is not wide enough for me. But they are very professional and helpful always.
The worst place ever . I am trying to spend cash at this place . I went to 3 place 1 in rochester ny and 2 in buffalo ny both places did not have any good dj controllers on display . If they did have a dj controller on this place it did not work at all . Then no 1 even came up to me to ask or to check if I needed anything . Cooperation should pick up there game at these places and check whats going on in there stores
Due to things going on in the world right now, it was pretty slim picking inside the store. However the associates were very helpful in finding what I needed.
I went to the one in buffalo and they are a rip off when it comes to trading your equipment that you just recently brought from them. For example I paid $500 dollars for the Gt100 guitar effects pedal and when I tried to trade it in to get another quality investment for another item. The store could only give me $200 for an expensive $500 guitar pedal.I have had this pedal board for 1 year and it is still to this today, in extremely good condition. I decided to trade it in for a upgraded pedal, the GT1000 Effects Pedal which was only $500 more than my Gt100.I think that they are very bias towards types of ppl. Due to seeing other cultures trading in their expensive gear and getting better service than what I was getting.I will never attempt to trade in my equipment there again. I recommend going to the guitar center in Rochester because the store treats every customer with the utmost respect and are very helpful in making sure you get a fair trade on your music items.Note I have heard all of the excuses as to why the store here in buffalo will not give me a fair trade. Some of the excuses were vague, for example, the guitar I purchase in 1994 was a G&L ASAT Telecaster made in the USA and also a Fender product. Guitar Center reps. Made the excuse that my guitar was not found anywhere in stores online. Therefore they could not determine if the instrument had any value or not. The second excuse was my guitar was to old and beat up from playing it. Although my guitar was old and beat up from playing it. I have experienced other musician bringing in the same old equipment and again getting better service and better deals concerning upgrading and trading in their used equipment.So again Rochester Guitar Center is not bias towards ppl. But strive to give ppl. The best quality service and great deals to all its customers no matter what nationality they are.
Great selection of products for all types of instruments or musical interests. Lessons are available as well as gift cards. Knowledge and friendly staff.
Nice store layout and good selection. They had some intriguing used deals as well. I almost always see some tempting items and/or useful accessories.
Picked up a guitar package for my son, I didnt know what I needed but the salesman was great to work with and I felt like he wanted to make sure my son got the best and most reasonably priced guitar.
Great selection and service
Amazing staff helped me with everything I needed to get back into a hobby I dropped 6 years ago!
My kid cant keep away, 4 bass, 1 guitar, amps etc.. So yes they are highly recommended
If you purchase something if gets broken they will replace it no problems they have good quality merchandise the sales reps are very knowledgeable and helpful when youre trying to decide what you need
Very helpful, clean and people who are practicing music are provided with privacy to enjoy their individual experience.
Well informed associates to help with your needs and planning. They had my guitar strings and future insight on wireless devices.
Items are mostly over priced, can find same items for much less on competitors websites. Its never a quick in and out experience. One time I had to wait in line for an employee to finish having a personal conversation with a customer that lasted over 10 minutes, all I needed was a 6ft patch cord. That being said they got almost anything you might need.
Charles my music teacher for Guitar and sorry that I only saw you once because my autism and bad meltdown that got me arrested and hurt head to. I so love that you help me from nonverbal meltdown because of my parents abuse to me. I am in hospital waiting for group home then plan on calling for more. I understand if opwdd Eligible I can get music therapist who can teach me this but too much change and I enjoy Charles.
Manager went out of his way to offer me a coupon I was in aware of which gave me a free 2yr replacement plan for free. Thank you for the great customer service!
Great workers there helps with all your kids need and your rock and roll and rapp dreams.
Got two cymbals out from layaway.Avedis Zildjian new splash and used crash.Thanks guys.
Kevin was wonderful and really knowledgeable about fixing my daughters guitar. He was very honest as well and I would highly recommend this establishment!
They have the gear. Just dont expect anybody to actually help you find it. The sales people were very nonchalant about doing their jobs and I spent $300.
Knowledge was great and was able to help me select the right guitar for me. Great staff and I do recommend!
I go here when I need something that I cant wait for to be shipped. The staff doesnt seem to be trained in the areas they work. Ive had many questions over the years and most of the time they cant answer them.
I love going in and being able to play many instruments. Everyone is ALWAYS friendly and very helpful. Its a comfortable and casual place to be and buy instruments.
If youre looking to start playing and instrument, learning how to play one, or trying to get new equipment, Guitar center would be my go to place for that. Im talking piano classes and Id say Im progressing at a fair pace.
High pressure from the sales team. Difficult to get an informed employee. Most high priced items appear to be scraych and dent at the highest prices.
A vast collection of beautiful music instruments and gear. A musician’s paradise! The staff are very friendly, knowledgeable and helpful. Do all my gear shopping here :)
A very wide selection and helpful employees. Im not sure if the prices are really good or bad, but I have no complaints with product quality.
My father wanted to learn guitar, and the staff was great with a noobie, not pushing over priced gear and genuinely helpful.
Im from m Canada, they have the best customer service ever .... My brother and I luv passing thru here just to look around , sometimes good deals ....
I like smaller guitar stores. Been a customer for years in the New York City stores. This Guitar Center is a smaller store but they have what I needStaff is knowledgeable and pleasant.
Slow service and distracted clerks.Repeatedly asked same questions after return issue was fully and expertly described to them.Pretty much the only game in town though so...
Got my first guitar (Taylor 12e). Staff was friendly and helpful.
I love this place. Friendly and knowledgeable staff. Has everything a musician could need. Also, they match Amazon.
One of the last remaining places to buy musical equipment, It has alot of selection even though the store seem to being getting smaller.
Great place with a nice clean atmosphere. Witha very nice outdoor patio as well.
Waited for help while the one associate helped 4 people....meanwhile the pro audio specialist was wandering around not helping at all....I was in there for 45 minutes hoping to buy something and had to walk out empty handed over the lack of service/attention.....this place has gotten worse and worse over the years and has forced me to Sweetwater where they are actually attentive to you.....
Took my old acoustic in for a standard set up. They finished the same day, and it sounds fantastic. Very happy with the results.
Helpful and friendly staff. Knowledgeable. No hard sell.
Have everything you could want
Order a rodecaster pro which they had to source from another store, they kept me updated through the entire process! Thanks!
Employees were helpful and not overbearing. We really appreciated their time and attentiveness.
Great selection and prices. my place for new strings but you always get lost looking around.friendly and helpful staff
If you need anything musically cuz this is the place to go. Great service. Great selection.
Good friendly they help you out till you find exactly what you need
Very good inventory. my interest is dj equipment and they got the goods. very knowlegable staff makes the deciding process much easier
The employees here are such goofballs. Such a fun atmosphere. And theyre helpful too!
Newly remodeled with lesson rooms and counter consolidation. Same great service. Always some talented musician trying out an instrument.
This place is awesome! Many options for different musical instruments.. the guys there are very helpful and friendly!
Great staff, know their stuff and always friedly
Steve in guitar repair is very knowledgeable and fast. He helped with my acoustic and was excellent.
Noah is a great at customer service. Hes friendly curtious and efficient.
My husband love to go in and play all the instruments and talk to the knowledgeable staff! He loves all the selection and quality of instruments.
Great customer service I learned a lot from the staff first time there definitely wont be the last
Great knowledge and service but very small selection.
Guitar center I my go-to brick and mortar store for a load of guitar related gear. Strings and picks; polish...tuners and what not..worth the drive
Came in to buy strings and when i asked the sales person about strings he just read off the packaging and that was about it, still love the store though
Wonderful store. Staff are very helpful and they have a great selection of instruments.
Love this place, love the staff, highly recommend Brad to answer your musical instrument questions. If you want something, theyll find it.
Very knowledgeable staff. Great selection from low range to high range musical items
A huge store for all levels of musicians and and music students. Fun to visit and shop. Good teachers, too.
Lots of options for every one. Helpful, knowledgeable staff.
Great store for musicians and they treat you like youre the only one there.
Great choice of drum kits
Ordered some equipment and it needed to go shipped in. Tracking and Picking it up was very easy.
Great staff. Less than reasonable prices for used equipment.
Love this place. Im a DJ and they have it all. Very knowledgeable staff. Great for DJs and musicians.
Im kind of a sucker for guitar center. I know they are a big chain and all but they just do everything so well and its kind of like heaven for a musician.
Love it, great selection of musical instruments and they offer a military discount.
They carry a good amount of quality products, but could use some help in the customer service area
Great selection of guitars and friendly staff. Excellent lessons available.
Great selection and they let me play around with every instrument for 3 hours.
If you go here looking for pro audio stay away go to the location on Walden. It is way better and the managers are more knowledgeable
Big store people follow you around like youre going to steal something. Lol and things arent that easy to find. Seems cheaper online
Staff is super accommodating, all products are of great quality. 5/7 would reccomend
Only 5 at a time in a HUGE store while people are crammed together in small vestibule. Not too bright!
Great customer service! Shane and Simon were a big help with replacement purchase!
Have a variety of guitars (acoustic & electric), drum kits & accessories, other musical instruments & all their needs.
They have a nice selection of just about everything, but the service seems to be slacking lately
I like the fact that they have a room where you can go in and try out guitars without having to hear all the background noise of the store.
Nice and knowledgeable staff. Decent prices.
I love this place. Knowledgeable sales reps. Great deals
Great customer service and good selection of used equipment.
Over priced, poor selection; useless staff. Go to your local music store instead.
Needed a recorder for elementary student. Yes, they have it. Great service. Friendly helpful staff
Staff are very knowledgeable and will help guide you to the right equipment
We went there for a cajon, and they did price match for us. People there are amazing.
I dealt with CW in the drum department. I found him very pleasant and helpful. Very good experience.
Always have what Im looking for at great prices
Everyone was nice polite and was able to give good deals
Great people and great musical selection. 100% recommend
They took good care of me on all my needs in the drums and cymbals area. Guitar Center Rocks!!!!
Great Service! Helped me pick out the Bass Guitar that is perfect for me!
Large selection, chill vibe, friendly workers will take good care of you.
Really nice staff. Help you out to pick stuff and to evaluate what you bring in.
Total reviews rating 4.3
199 Reviews for Guitar Center 2023:
Review №1
2022-07-09I bought two guitars here this week, a DAngelico Bedford for my daughter and a Gibson Les Paul Studio for myself. The staff are friendly, remember your name, answer questions politely and knowledgeably, and genuinely seem helpful at every turn. Ill definitely be stopping in again down the road when its time to grow my unreasonable guitar collection even more.
Review №2
2022-04-23My problem was not typical, but Chris listened and gave me the info on what I needed. He set aside the Roland VT I needed for work and let me know when he was on today so I could come in and work with him. I got here, he was busy but Simon picked up the beat and walked me through. He made sure I had the right cords and that my mic would work with it. Both guys were excellent, professional and outgoing. Another customer had a question while Simon helped me, and he handled both of us adeptly. Well done. Cannot recommend this store enough. I saw staff engaging customers and helping them the whole time I was here.
Review №3
2022-07-24What a great experience, came to this store from Canada just to check it out, met Davy and left with an amazing Strat and a hell of a deal! Great guy, so helpful and very knowledgeable, had some great stories too! Thanks again man, I’ll be back. Next time hopefully there is a bigger variety of guitars, given the supply chain issues in sure it’s hard to get any inventory. Highly recommend asking for Davy!
Review №4
2022-06-26This is the busiest Guitar centers Ive been to but the staff treated me well and gave me a fair price for my Drum set and guitar amp. They usually stay within the 60 % of what they can sell your equipment unless its really used or poor condition. A bunch of helpful young guys working helped carry my set in. They do their research and they have an expert on mostly all the instruments. If I get back in the music game Ill be coming here again not the one in Cheektowaga!
Review №5
2022-04-29I mean its a great place theres cool people who work there. They are nice. Theres just tons of high quality instruments. Whats not to love about it. I cant exactly say what the prices are like because it wasnt there looking to buy ;)
Review №6
2022-06-28Knowledgeable employees who dont hoover but will assist and give input on request. Each seem to have a slight instrument specialty so you can get experienced opinions if you ask. Plenty of parking. Road construction currently, 6.28.22, but still easy access, just go slowly!
Review №7
2022-06-27You can buy anything you need musicallyI bought my boy his own starter sound system
Review №8
2022-04-20I do not recommend this place or location for lessons. My 7 year old has been taking lessons there for about 6 months and the level of customer service has been awful. First they put you on automatic payments which I was not even aware of until I went to pay for the next set of lessons after the initial 4 and was informed of this information. Don’t you have to agree to have your credit card stored let alone enrolled in automatic payment without your knowledge and clear communication. I can’t help but feel like they are breaking privacy law especially after seeing other reviewers stating that they were not aware that they were on automatic payments. For any other I institution, I had to click a button and read an agreement to have automatic payment. Secondly, I have requested to speak to the lesson lead Tom at least four times in the 6 month tenure and not once has he called me back. The one time I talked to him he promised me a callback the same night or the next day and never called back. The store is poorly managed and disorganized in regards to lesson. They have no records of any request or conversations so when you call back everyone is super confused. No one takes the time to look at the situation and make a rational decision. In my case I requested to cancel the lessons going forward and was still charged for lessons that my son will not be taking. They refused to refund me the money for unused lessons even though I called them the same day of the charge to inform them it was wrong and the lesson was a week away. They pretty much told me I was lying and since they have no request to cancel future lesson they are keeping the money for lessons I don’t intend on using. Tom advised that Steve, the store manager, has “maybe spoken” to the district manager, Jeremy Hanhold who advised to keep my money. Where is the money going to go if no one is taking the lessons? How can you justify keeping money for four lessons when you charged me even after I requested to cancel? They are definitely no Amazon customer service or any leading company level as the store is poorly managed with lack of communication between the employees. I was planning on returning there in the fall for lesson but that will not happen and I highly do not recommend this place for anyone that would like to take lessons.
Review №9
2021-12-15We had an amazing experience. First time in the store and we didnt know alot about guitars. Employee took time listening to what we wanted, took time explaining various options and trying out different guitars. Gave us lots of good advise and ended up selling us a guitar and case at a very reasonable price. Highly recommend them.
Review №10
2022-05-17A book cushions from the guitar store also have purchased a Yamaha keyboard for myself and these are the best instruments Ive purchased in quite a while I love the guitar store and I think youll love it too thumbs up to you guitar store