H Mart Great Neck in Great Neck
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Great Neck, Nassau County, New York, US
Site: http://www.hmart.com/
- Monday:8AM–10PM
- Tuesday:8AM–10PM
- Wednesday:8AM–10PM
- Thursday:8AM–10PM
- Friday:8AM–10PM
- Saturday:8AM–10PM
- Sunday:8AM–10PM
This sales tag, though. Reg. 1.99 Coconut on sale for 1.99. lol...Ive been to a fair number of H Marts, and as far as H Mart standard goes in NY, this seemed average. Hartsdale H Mart and Union H Mart are my favorites. 24 H Mart in Northern is the worst (fruit flies laying eggs on fruits and all).This place is okay. Not that different from Bayside H Mart. Both are average H Marts.
I left one of my item there and finally went back to reclaim it with receipt. The store managers kept making excuses like need to check on CCTV, their DVD is not working.. finally they said they would gonna call me once they verify it. Such an ugly service system they have.. groceries are all very expensive anyway. Not going back. Recommend to Use NEW mart in bayside or try online for Korean groceries.
Bought a young coconut which was spoiled, tasted like vinegar so I threw it away. Contacted head quarters customer service for a refund or replacement, I dont have the receipt and neither did I use the member card, which usually I do, just didnt happen to have it that day. They took over 1.5 week to respond to 2 emails Ive sent with a picture of the coconut. It wouldve probably taken longer if I hadnt called today. Who in their right mind would keep spoiled food for a week in their home? Of course I dont have it. So anyway, they werent able to help me. Disappointed in their service. Even if it was just a $4 item, this is not something that I ever get and have ever seen before in Hmart. If you want coconut water, please purchase elsewhere like the health food store.That is not the first time I encountered spoiled food. When it was grape season, all of them had mold on it so didnt purchase. Take a good look at your produce. Not that you can see through a coconut...My family & I come shop here at least a few times a week because its so close but disappointed in how they handle- or rather didnt handle these issues. I think some locations are better than others but even headquarters need some changes. Id rather go to Trader Joes (far away) or Whole Foods (expensive) or Stop & Shop. If I had any issues, they were always resolved simply and quickly. Idk about my family but you lost me as a customer.
The sweet and sour tofu that I have obtained today was not up to quality value. I dont know if this is a bad batch or if it was made to be this way but the tofu was hard to consume. Not only was the texture difficult to chew (tasted as if youre chewing plastic) but it was SPICY. My tolerance for spicy food is not that bad. I was under the notion that it was sweet and sour, not spicy to the point that it overwhelmed the other flavors it meant to have. This was given 2 stars because of adequate parking available and for the other foods that are just as tasty. Just not this one.
The line was long (which was fine) but the cashier #1 had the bulk of the customers because no one was directing customers down the line (and the other lines werent calling for next customers). There should be a better system (maybe something USPS has that lights up when cashier is available for next customer), especially since the Hmart is in the smaller size and cant afford clogged aisles =)!COVID is here to stay, so I think a better system for check out would be helpful. Good luck, H mart!
I like a lot of the products here, seems fresh and clean. It is pricey, but my annoyance is with the workers specifically one guy at the fish section. I got red snapper fillets, there were only 4 pieces. The guy told me that the fish had been frozen, I didnt think much of it. Then he just went ahead and took 2 pieces that were already packaged. When he weighed it I noticed that it was ice solid, and I told him Im cooking it today, so can I please have the other two pieces (that werent already packaged). He gives me a bad attitude and insists that the frozen fish will be fine. I dont like to pick up fights so after asking a few times, I said ok.1) I freeze fish and meats all the time, but I went to the store to get something fresh to cook minutes after purchasing. And2) Im the customer, so I decide what I want. Him, the worker, should be polite and give me what I ask for.
Dont come to this place, all the workers here are EXTREMELY RUDE!!!! Especially the cashiers, they treat you differently when they found out you dont speak their language. Not even that, they give you attitudes and even ignored you. When you ask the guys on floor for help they dont even want to answer you. Manager dont even bother to speak with you when you want to complain about situation. REALLY BAD MANAGEMENT! Do not come here to shop, you will be disappointed.
This place is super-awesome. The place is very clean,organized, and have wide variety and ongoing sales. I am impressed by the fresh vegetables and fruit selections with good prices. They have great customer service. Everyone is very friendly and helpful. I will definitely be returning.
Everything you expect from this Korean supermarket chain. Good produce section - surprising variety. Sunchokes? Who knew?The seafood and meats are fresh. Sushi grade available. I always come here for ahi to make poke. Or you can just order sushi from the counter.And the best thing yesterday... They are open on Christmas for those last minutes items for the family meal.
Full detailed review on Official H Mart Page on Facebook...Update : HMART GREAT NECK CALLED POLICE ON ME WITHOUT LEGITMATE REASON. Contacted Customer Care by phone, never got a call back. Contacted Customer Care on e-mail only got a first response that was not an apology but regretting about the situation after public shaming me in public by calling the police without legitimate reason ...I didnt want to post an explanation on this google review because I thought I would at least get the company or the store to contact me regarding this situation because now I understand they rather dodge this situation so now I want this review to be public.
Normally I would give this place a four star rating but today I tried to return one of their products that had mold in it but did not pass the expiration date. They just kept fumbling for excuses not to give a refund or even an exchange. I like shopping here, but this really turned me off.
We love HMart until we moved to this location and start shopping in this HMart. My neighbor warned us how bad their service was, and they stopped shopping that all together. We like really?And then we started running into all kind of troubles with them. It seems like their cashiers always have long face. They are not willing to help you and very defensive. We feel like we are begging them to sell us the stuff....
The food available is great but the workers are so disrespectful by literally staring at you like there’s no tomorrow and it makes you extremely uncomfortable. I wish they had enough courtesy and manner to not do that and just glance when they need to and not stare at you.
직원분들 모두가 친절한데 맛보기코너한군데 일요일 어묵파는아줌마 완전불친절 재수X...Old lady serving samples of spoiled fish cake got angry when the threw out the sample. STUPID old Lady Didnt even know her shirt was spoiled. I would never go there again. As a matter fact Im going to call the health dept!
Total reviews rating 4.2
172 Reviews for H Mart Great Neck 2023:
Review №1
2022-04-26I had a positive shopping experience here. Employees were friendly to me. Great selection of ingredients and not overpriced. They also sell Konjac jelly. And their stationary shop Artbox (across the plaza) has an extensive Ginseng collection.
Review №2
2022-06-30The staff working at the seafood section on 6/30/2022 at around 1pm was full of attitude. I could not even ask a question before getting an unpleasant and rude response because “I should see that he was busy” (come on, everyone is busy). I then had to defend myself that’s when he switched attitude. If you aren’t able to attend to a customer (especially it’s just a question in my case), simply politely ask the customer to wait for a moment. I understand some customers can be pushy and rude but I did not deserve the attitude. Be nice.
Review №3
2022-04-25Lately stuff Ive bought is spoiled from the GN store. Milk with an expiration of 4/28 was totally curdled when I opened it 2 days later. Something wrong with how you are storing your fresh foods. Too expensive to shop there and throw stuff out!
Review №4
2022-06-23Its a small store, but there are many products and sales products.
Review №5
2020-03-21A few days ago I went to the restaurant on the second floor inside Plaza for lunch.I asked for $ 15 for an eel rice as shown on the menu, and she gave me a fried onion in the photo. I asked the waitress if the dish was correct and she answered yes. But there is a big difference between the two.I paid $ 15 for a plate of fried onions. !!I will never patronize again and will tell others. This is a liar restaurant.
Review №6
2018-06-25This is a very good grocery store in my opinion. They offer a lot of fresh produce and a lot of items. The cashiers are also friendly and isnt rude. Overall, I would rate 5. It isnt very crowded too making this a good experience.
Review №7
2022-02-01Update #2 (1/31/2022):Thank you for always being a safe place to shop.Update (March 2019):H-Marts exterior looks so much more welcoming now. I no longer wonder if the place is closed!The produce is still fantastic, price-wise and size!The cashiers are still hardworkers and friendly. Always glad to shop here.Original review:The price and size of the produce is fantastic. The store is always clean and the products are always organized.My only complaint--after coming here since this location opened--is that the outside of the store looks worn down. I was actually worried that this location had closed until I saw that the shopping carts still neatly aligned outdoors.Please make H-Mart look more cheery! A good store with hard workers deserves a good outdoor presentation!My shopping experience here has always been pleasant.
Review №8
2021-12-03Please help customers put grocery in the bags!!The checkout staff is not helpful since the store stopped providing plastic bags. Most of the time the staff just stood there watching me busy putting everything in my own shopping bags. I asked them to help while I was paying, she impatiently said “OKOK”. The service is not OK!
Review №9
2021-11-19Today I bought a pint of milk. Expires 11/27/21But I drank it and it was spoiled. Thank goodness I tried it before giving it to my daughter. It was originally meant for my 2yr old. The egg they sell is also bad eggs. This was many years ago so I never buy eggs from them again
Review №10
2021-12-23Avoid the small, angry man at the sushi bar. He’s doesn’t communicate well and tries to demean you by yelling angrily” Oh my god! You don’t understand?”. Rude and unpleasant.Edit: the sushi bar in the corner of the prepared food section.