Hampton Inn Buffalo-AirportGalleria Mall in Buffalo
Great very helpful staff. We found two stink bugs in our room the last night there. At check out, front desk said thanks for letting us know and offered a couple of cookies/Hilton honors snacks. Not even an apology. Disappointing end to the stay.
Great stay! & continental breakfast is from 4am-10am giving everyone plenty of chance to eat. The pool area & gym both stays busy yet always clean. The short handed staff is amazing at running this place under the circumstances. House keeping by requests works great too. All thumbs up....
Friendly staff and clean. Breakfast was very good. Will definitely stay here whenever I’m in town.
I enjoyed my stay here, the staff were really nice especially the shuttle driver. I think hes name was Troy. He was super nice and respectful. He also made the trips with him pleasant. He really is a keeper, I will book again with this hotel.
I had a nice experience at this hotel. For the price it was very clean and the staff were very attentive to the guests. The only issues I had were that night shift was kinda disinterested in anything. For example, I came down at 2am attempting to get the complimentary coffee in the lobby and was told there wasnt any until morning. Then one day around 630a I was able to get coffee but the vanilla cream was empty. I told the same person and she said the breakfast person would handle it. These were minor issues. All in all for an affordable, clean hotel in a great location this was very good.
I have cancer and Im immunal compromised . I checked in on 12/11/2021 and the young ladies at the front dest were excellent. I got to my room and put my bags in then left the hotel to get some dinner. Upon my return to my room I went to use the bathroom and on the toilet was a hair and a dry urine spot on the toilet ! Apparently the house keeper didnt clean the bathroom because upon further investigation the tub was dirty there were hairs from the previous guest in the tub and and the sink below the mirror. I then called for house keeping but iwas informed that they had gone for the day so I asked for cleaning products to be sent to my room. Needless to say after waiting for an hour I had to go down to the lobby get cleaning products and clean my bathroom !
Fantastic stay that we had, mostly quiet, the associates were pleasant. Room was clean for most part and the bathroom. Wifi and the TV worked. My only complaints are the bed was too stiff for myself and the TV auto brightness that self adjusted really hurt the eyes a bit. But other then that it was a great stay.
Clean, comfortable hotel within walking distance of the mall. And a Chick-fil-A right across the street.
They all were amazing from the manager, to the driver troy awesome i will forever stay there while in Buffalo.
Nice place, nice staff, however worst bed I have ever laid on. I say laid on because, iam laying here awake unable to sleep very poor quality mattresses. The mattress makes my back ache.Very disappointed in the mattress
Great hotel...great staff! Covid and staffing issues limits housekeeping...make your requests day before!! Breakfast was great!! Coffee very weak!! Will definitely return!!
The customer service at this hotel is awesome. They take pride in and deserve recognition for the cleanliness of the hotel. I mean this hotel is clean and the complementary breakfast is a special touch. Coffee and tea are provided in the hotel lobby throughout the day. I just have a few suggestions for the owners. The towels are too hard and stiff and the bathroom could use a dimmer switch because the light is so very bright. Also, the ironing board in my room did not have a padding beneath the cover so when I ironed something the holes from the board showed up on my clothes. Other than that I enjoyed my stay at the Hampton Inn very much.
Our request to clean the room the night before, it wasnt done. We went the deskThe cleaners did clean the room but no plans in the trash cans. We were a towel and wash cloth but it was requested, someone bought it up. So overall, it was extremely nice hotel.
The staff is phenomenal. The rooms are spacious and extra clean. The breakfast was hot and fresh and on point I would definitely recommend this property to anyone staying in the Buffalo Area.
One of the best Hampton Inn’s I have stayed at! It’s 100% because of how fantastic and hospitable the staff is! I have been here twice in the last two weeks, and everyone is genuinely happy to have us there. Colleen the van driver as well as another gentleman (I am sorry I never got his name- but he works in Maintenance and he was out van driver Sunday night and Monday evening). Everyone here just goes out of their way to make sure you are happy and comfortable! The rooms are nice, the bathrooms fresh and clean, and the breakfast is a surprising treat fromSo many other boring grab and go bags (thanks to covid). Thank you so much!
Positive: It¿s very clean, reasonably priced, quality breakfast and very consistent on all of these observations. I stay here anytime I come to Buffalo! Negative: Nope
I am now going to rank down 1 star for any hotel/motel that may deserve a 5 . Reason being is that i am tied of breakfast food that we pay for in the cost of our room NEVER comes with a none dairy option or it is a boiled egg. We have to either try to scrape cheese off or we have to go to a restaurant . WHAT is so hard for a chain to offer a dairy free sausage biscuit or a sausage & egg. If egg is patty like, i can give to my husband & eat the sausage.Until i see a change, ever chain that offers breakfast will get the same complaint.Thanks for juice & fruitOtherwise this Hampton was fine.
After a recent bad experience with another motel chain, it was such a pleasure staying at a Hampton Inn property again. Clean, hot breakfast, good bed .... I could continue, but you get the idea.
We checked in here after leaving a nearby hotel due to a very bad experience. Despite the late hour the woman at the front desk was very patient and helpful. She placed us in a room that promised to be in a quiet spot if the hotel. Unfortunately the air conditioner didn’t work and the room was over 80 degrees. She personally checked two more rooms and then hand delivered our new keys so we could move to another room. The new breakfast system worked great as well. We were well fed and on our way the next morning.
Check in was friendly, efficient, professional and a wonderful face to the corporation.
Its really nice here. I LOVED the bathroom 🤩
The room was great and so was the service. I had traveled from Maine in no sleep and ended up needing an extra night. They accommodated me early in the morning so I could get settled and get some sleep. The overnight and morning staff were very accommodating. It was nice to have fresh coffee and tea all the time.
Location and service was excellent. There were some issues with the first room, but I was quickly and easily moved. Location, again, excellent... its easy access to food makes it great and the pool/hot tub was Very Relaxing, inviting, and certainly Hilton standard.
Night shift Front desk staff are very rude. Hotel room was clean but cant sleep after 7 very noisy out side the building they have some trucking warehouse next door.
Stayed here last wknd.for a bowling tournament...while concerned about our room being first floor right outside the lobby, it was pretty calm by evening. The room was clean and we loved our room housekeeper Rose! She was such a delight! Great breakfast! I could have used more bathroom counter space but I made it work.
Had a very good experience with this hotel and would be coming back for sure. No complaints. The location, the gym, breakfast... all good!
Stayed here for work. Felt welcome from the time I was in the shuttle from the airport. Warm and inviting lobby and great customer service. Spotless rooms too! Convenient to get food around too. Very impressed!
I wanna come back and stay but Im waiting for ur hotub to be back up its been closed for months now
This location was convenient and very well maintained and clean. The beds were comfortable and the breakfast was good. There was something for everyone. In our room, the bathroom opened up to towards the beds which was strange. Other than that, we would stay again.
Great place to stay - when you can not be at home. Staff is warm and welcoming. Also easy access to the hotel with many restaurant options.
Solid. Nice bright, clean, bsthroom and shower. Good pillows, mattress needs to be replaced. Walls are thin. Nice helpful staff good breakfast. Better TV service than most hotels, fast switch b/t channels and guide. Pool was closed, but gotta clean it some time.
Our stay was wonderful! The beds were so comfortable and the room was clean. The staff were super friendly, and made us feel very welcome. They had fresh made cookies on the counter and other treats available upon request.
On Day 3 here asking for house keeping and not done yet. Trash can is full, room smells like garbage, no towels. Gotta remind them every 6 hours to provide housekeeping but they say Well send someone over, and end up never doing so. Im sure the Holliday Inn across the street does housekeeping without even asking, save the money and enjoy thr cleanliness there.Edit: Heidi was able to send someone right away when asked. The only person to actually help and ensure it happens
The entry way was clear of any clutter and the coffee table was full of everything. Its common at other hotels that this area would be out of stock. Coffee was really hot. Front desk personal was friendly and easy to talk to. My room was nice and clean warm, especially for being a cold night like it was.Thanks for a good experience!
We enjoyed the breakfast every morning. Our stay was lengthy and we had to call housekeeping on multiple occasions to tend to our room. The staff were exceptionally polite and courteous with the exception of the front desk staff, Jennifer. She was rude and spoke very condescending to us. She attempted to provoke an argument. She should definitely be trained a bit more in customer service skills.
Rooms were large and comfortable. Location was convenient for traveling and right next to a Chick Fil A. Unfortunately the room we chose (a deluxe King with whirlpool tub on the quiet top floor) smelled strongly of smoke although it was a non-smoking room. The front desk worker offered to spray Febreze in the room or move us to a different room. We chose the new room option and were given a non-deluxe room on the bottom floor directly next to the outside door and parking lot. It was very noisy all night and in the morning due to breakfast. Breakfast was minimal and sticky everywhere. Overall, the hotel seemed nice - large clean rooms, typical Hampton Inn breakfast, and good location.
Positive: Location Negative: Very noisy. Nightly rate to high.
Great location for our group. We had a weekend sports tournament and it was nice and close to this hotel. Tons of restaurants and shopping within a 5 min drive. Clean rooms, comfy beds, courteous staff fantastic breakfast. The kids and families had a great time in the pool and hot tub too.
Clean. Nice staff. Very helpful services including shuttle availability. Gym is open all night. I questioned the ear plugs near the phone until the morning flights began to run (not that bad really). Drop the black out shade if you end up with a room on the higher floor and near the trucking company. Security light is very bright
I liked this hotel. The front desk staff was very nice. Heidi was there with a smile most every time we passed through. It was easy to find and very centrally located in that little shopping district. Easy on/off from the Interstate. Parking was easy and there was plenty. Getting into the hotel lot from the side street where the Chick fil a was located proved to be problematic because of the constant backup of vehicles waiting for the drive through, however there was a second entrance to the parking lot that was easily accessible and we used that instead. The continental breakfast was good. The first morning we were there it was slim pickings and because there was only about 30 minutes until breakfast was over, they did not refresh anything. We made sure to hit it earlier the next day and we didnt have any problems. They had board games that we took up to our room to play with the kids, which gave us something nice to do during a little of the downtime. We really enjoyed the pool and hot tub area. Everything was clean and well kept. Price was great. So youre probably wondering why I gave it a 4 star instead of a 5 star? Well, its because the first night we got there we had to change rooms because ours had a lot of unwanted flying bugs in the bathroom. Small little black bugs, similar to fruit flies only a little larger. We went downstairs and immediately we were given another room (thankfully the hotel wasnt completely booked). They apologized and there wasnt any issues with switching, just the inconvenience of packing up and moving down the hall. Overall though, I would stay again and I would recommend the hotel.
We had a good overnight visit, we have a dog, so having a place that allowed dogs was a requirement. This Hampton made it easy to stay with our dog.
Positive: great location, pool and hot tub fantastic, staff fantastic, room clean and well maintained and very comfortable.Negative: no hot coffee 3 separate times, no microwave, you look the heavy curtain does not cover the window...had a spot light, light up our room all night.
Great hotel! Staff is kind, accommodating and very helpful! We have stayed here many times throughout the year on business trips & family trips and have had great customer service. Even during renovations, the hotel was clean, staff was very thoughtful and because of this we will continue going back. Anthony is great as Manager! When the pool was under renovation, his staff asked us if we wanted to try Home2Suites which is also amazing, especially with small kids!!!
Small rooms... but the people working there are amazing& they did everything right.
We stay here every year when we visit family. Very clean. Great pool and hot tub. Excellent breakfast. Very comfortable pillows and beds. Updated and modern. Close to the Galleria Mall. Newly renovated . We stayed somewhere else close by one year and regretted it.
Comfortable and nice accommodations. Little confusion at the front desk that took a bit to get us checked in and then further confusion on roommates and guest details but beyond that wasnt at all a bad experience. Clean, friendly and a great choice for overnight stay
Nice rooms and all but I was disturbed that staff Heidi kicked us out because we had too many people and when we got rid of majority people she still decided to kick us out of the hotel. We were being nice and trying to reason with her, but she blocked us out completely. We weren’t being rude at all we talked nice. She was a lil snotty about things to me, I also felt like she was being a little racist towards us. I just want my refund back.
There is construction going on by the driveway entrance. Lobby was clean. Room was clean although the phone didnt work. Entry into the room was narrow so be careful with big suitcases. Room temperature was good and able to be adjusted. Checkout was fast and friendly. Hotel staff were very friendly and helpful.
Staff was very friendly and helpful. Room was clean. Water pressure was good. I would stay again
Great hotel right in the thick of the strip! Surrounded by so many restaurants and places to shop the location couldnt have been any better. This is their 22nd year in business and it certainly doesnt show. The rooms are clean and spacious. Microwaves are provided upon request and the complementary breakfast is delicious! I would highly recommend this hotel to any traveler or overnight guest.
Great hotel, quiet, clean, near Interstates and other locations such as many restaurants fast food and regular type.
Staff did not care about adhering to the rules they have made to insure guests don’t encounter horrible situations like these. I suggest you check to see who is also staying at the hotel so you don’t have the same problems as I did. Kids are playing hockey in the halls, running around screaming unattended on all floors of the hotel, knocking on doors and running away, screaming and yelling in the pool area while their parents drink in the corner (there is apparently no food or drink in the pool area) and jumping from the hot tub in to the pool (which I’m also pretty sure isn’t allowed). I tried to speak to the front desk staff (should put her name but she didn’t give it) and she said “oh I guess we should check on that’. Nothing was rectified nothing changed and no rules were I forced. If I were you I would stay somewhere else because this was the furthest thing from a relaxing weekend away my as humanly possible. So disappointing considering I paid the same amount (probably more) then they did. Also couldn’t use the business centre because parents were also drinking in there while their kids run wild. All in all I would say stay somewhere else, there is so many beautiful hotels around this area that if you don’t have to stay here I would seriously recommend against it
This used to be my go to hotel for Black Friday shopping. Since the recent renovations the rooms feel smaller. The hot tub is unbearable to sit in as it is way to HOT, its the same every year, which is disappointing after hours of shopping it would be nice to soak in the hot tub. The pool is salt water which is really nice. They removed the exercise room and added a games room with arcade games.The staff are pleasant.
Clean rooms and service is good, little noisy next to the airport at night though.
Nice hotel. Very clean
Very clean, centrally located (especially if in town for bills game), nice staff, updated room, close to Niagara area/falls.Only reason I did not give it a 5 stars is because the beds are hard as a rock... like sore back all day the next day hard. Other than that its a nice place to stay
Beautiful lobby, very homey feel, and excellent service from check in to breakfast before checkout. Really enjoyed the pool and front desk catered to all of our needs. Great value! Will definitely stay again!
The check was easy. The ladies at the counter were sweet and let us know about breakfast on the morning (which we did attend ). They explained to us how the mart works. My fiance de-magnetized her room key. They were wonderful and quick about the issue. Swam in the pool also and that was a fun time. Spend some time on the whirlpool as well. All and all great stay.
Nice place with remodeled rooms and good breakfast. Good coffee 24 hours a day too. I stayed here for work for a week. Nice hotel that has been recently remodeled and Joseph at the front desk took good care of including dropping off my FedEx envelope at FedEx Office. Would definitely stay here again.
My girlfriend and I stayed overnight for my birthday. We live locally but wanted to get away for a night and this hotel was the perfect answer. The room was fantastic, as was the pool. We went swimming twice in our stay and we were all alone both times. The complimentary breakfast they had was superb. It had eggs, hash browns, waffles, oatmeal, cereal, toast, bagels, muffins, yogurt, fruit, and more. Overall, this was one of my best birthdays ever and Hampton was a big part of it.
Manager Refused our stay on the day of the stay and we already booked and reserved it. She told me my room wouldn’t be ready for the time that I paid it should be ready for and then also proceeded to tell me I couldn’t bring my things early because the room wouldn’t even be ready by the time that it was supposed to be ready when I was paying for those hours so someone else was supposed to be out and she couldn’t guarantee they would be out so they basically be using up my stay & when I calmly asked if there was any other rooms available or if we’d get an extra longer stay then she refused my stay ( Alice I Think Her Name Was ) right on the day that we are all ready we’re supposed to be checking in and hung up on us.
Except for the paper thin door to my room, this was a great hotel. The location was ideal for commuting to downtown Buffalo, and it was near a couple of major highways. The staff was super friendly and helpful. Also, the free internet worked better than most Hampton Inns. Overall, it was a great stay.
Stay the weekend for my birthday (January 11th) and the rooms were super clean.. manager was very nice and super helpful the whole time I stayed at the hotel... I will recommend for my family out of town to stay here when they come to visit... thanks again and looking forward to my stay again...
Was clean and quiet. The whole staff was kind, courteous, and willing to go above and beyond. I would definitely stay here again. Stayed for 5 days on a business trip.
Everything was really Nice from the rooms to the atmosphere and the people who work there.The only thing I didnt like was the fact that they charged me $30 for rechecking in at 10p.I decided to stay another night and notified the manager the night before and The reservation was made. I reminded the front clerk when I went to go site seeing that morning. I informed her that I would be coming in late and I was never notified that I would be charged an additional fee for a late check in. Even though, I liked the hotel this really disappointed me
Hampton Inn did an excellent job with Covid-19 precautions. From masks required in public areas, 2 per elevator (unless family), contactless checkin/checkout, rooms “sealed” after disinfected (remotes plastic wrapped) and every attempt to allow 72 hrs between guests. Top it with your “free “Hot to go” Breakfast you order the night before and pick up brown boxed in the am. Doesn’t get any better than this during scary times ...KUDOS to the staff and employees !!!!
Great service. We arrived in Buffalo for Black Friday the night before, and were out shopping all night and morning. They found us a room for early check in right away and the process couldnt have been smoother. Great amentities provided from the front desk, and the continental breakfast had a variety of options. Close to all shopping and big Dept stores. Would definitely come back again for shopping.
I wish I did not have to give them stars. ROSE head of housekeeping was spying on me through a camera in the pool area. That was really creepy. And when your a Gold member of Hilton your expectations are higher when it comes to customer service. Lastly do not stay here for the free breakfast because it is horrible. However the pool is beautiful but Rose made that experience not so pleasurable.
Had zero issues, slept like a baby. Great shower, the staff was friendly. The hotel was immaculately clean.
The rooms were nice and clean. Would have five stars but breakfast wasnt very flavorful. The fruit was spoiling-left it on my plate. Eggs were hard and chewy.
This is by far one of the best Hampton Inns we’ve stayed at. The room is very clean, comfortable and modern. The whirlpool tub was a great way to unwind after a long day of driving. The location is very convenient and prices are very affordable. We checked in thru the Hilton app and used the digital key so as always check in is simple and easy. Definitely recommend this hotel and we will stay again while traveling thru.
Staff was amazing. The front desk staff member Dylan was so helpful and friendly I can’t say enough about him.
Very nice hotel Breakfast great. Beautiful decor. Friendly staff.Chick FilA in the front of hotel. Watching the crowds amazing...food there not what it is hyped up to be. Waste of money.
I booked the hotel using Expedia and all went pretty smoothly. They had said the room I paid for was supposed to sleep 4 and it only slept 2 but they brought up a cot for us and also gave us some hotel cash for the snack bar for the confusion. We would definitely stay there again!!!
Very clean. Wonderful breakfast . The staff was delightful
Stayed at the hotel last night. The heat wasnt working in our room. Called down to the front desk to let them know and someone was at our door to try and fix it within 3 minutes. They were unable to fix it and we were in a new room 5 minutes later. All of the hotel staff was very friendly and quick to help out in any way.
The staff is awesome and they always make sure you are happy with your stay. From front desk to the cleaning crew they are all friendly and accommodating. Highly recommend this hotel.
Am a repeat guest. Comfortable, quiet, convenient and great staff. Right off I90, cant beat the location.
Very nice room, great breakfast. Baseball team had a great time in pool. The parents enjoyed the lobby. The refunded night when tournament was canceled. Very happy.
I am flight crew. First time at this location. Great stay. Clean rooms. Great free breakfast. Friendly staff. Thanks!
There was some police activity going on in the lobby when we arrived to check in, but aside from this the stay has been great. The facility is well kept, rooms clean, large, and in good repair, and the continental breakfast was excellent.
The location was ideal. The room was up to date and clean. The remodeled bathroom is very nice. The construction on Walden is a bit in the way but not much. Only thing missing is a microwave in the room.
My family was in town for a funeral. They let us all hang out in the lobby. In running after the children I saw they have a pool, game room and nice snack bar. It was nice. Staff was friendly.
Everything was nice. The only thing that was weird was the washroom door. Nice idea, but did not work for me. Also, change lights the washroom to LED. With all the light making it nice and bright....but it alsk makes it very hot. LED lights would be as bright and much cooler. Last thing, stronger fan in the washroom.
Good value, very clean, friendly staff, very good buffet breakfast included.
Wed spend the night there so we can catch an early morning flight to Orlando, Florida. The staff is fantastic, the place is clean, comfortable and they went all out on making sure we had a shuttle to the airport the next morning. The heated salt water pool was the best part, very relaxing and perfect if you are travelling with a 6 month old baby. Love it, and will be back on our next trip.
The thermostat has a built in sensor that shuts off the air conditioner when theres no movement in the room. Therefore, the AC shuts off while you sleep and whenever you leave the room. You wake up in an oven. If you leave the hotel for just a few hours, the room is warm when you return. The longer youre gone, the hotter it gets? The staff was kind and brought me fans, because even the HVAC people cant shut off the sensors. The fans just blow hot air around the room. I wouldnt stay there again. Should I consider staying in another Hilton property, Ill call to see if their thermostats are the same.
I selected this hotel mainly because of its location, very convenient for who will travel. It is less than 5 minutes far from the airport... But what make my experience really enjoyable was the staff: friendly, polite, well trained, ready to serve. I definitely recommend!
Positive: It was clean and the room quiet and spacious. Negative: All great
The location is great, it is around a lot of shopping centers and grocery stores. The room looks nice, not really excited about the no lock on restroom doors for double beds. Service was nice, the clean up person was helpful.
Hotel was easy to get to. The rooms were nice and and clean. The breakfast area was nice but a bit crowded. The pool and hot tub area was clean and well maintained.
It was alright. That hot breakfast they promise in the morning was pretty ice cold.
Dirty carpets, headboard had a dead, smashed bug on it with a blood stain, comforters were dirty with spots and stains, the curtain was ripped, and the room smelled like feet.
Very nice, clean room. Friendly, helpful staff. Great breakfast! Only issue - 1 of the 2 elevators was broken.
Nice clean from, awesome breakfast! Friendly and helpful staff. And a Chick-fil-A right next door! Minutes from the mall and the Town Park youre looking for a place to run in the morning.
Awesome place to stay. The staff is incredibly accommodating and friendly. The facility is extremely clean and breakfast was amazing. Ill certainly stay here again!
I used to work here years ago, so decided to try a few nights. Very impressed with the quality of our room and the professionalism and kindness of the staff.
The room and hotel was very clean, a good breakfast spread and they provide earplugs since they are very close to the airport. Plus the bed and pillows were comfortable
You receive a very cordial attention, it has a very consonant and familiar atmosphere, excellent in Cleaning and Ordering. Good variety of meals and careful attention. Transportation to and from the airport. total access to several public transport routes. Thank you!!
The hotel is conveniently located close to the Walden Galleria mall. There are lots of restaurants close by to choose from. The hotel room was very clean and comfortable. The staff were very friendly and accommodating. The only issue I had with the room was the A/C unit and fan were not working.
Pleasant staff, clean rooms, another great Hilton property.
Great hotel! The beds were so comfortable! The breakfast was delicious; lots of variety as we stayed for three nights.
Its a nice clean hotel close to the Walden galleria mall, but we never received room service during our 2 night stay. The breakfast options were good but on Saturday morning they were running out of many things.
Wonderful get-away with my daughter! The jacuzzi tub was just what she needed!
Polite and friendly receptionist. Rooms were very clean and well maintained. Complimentary breakfast was great. Would definitely stay again.
Good simple hotel. Courteous staff. Clean rooms. Close to Walden Galleria, Target and other conveniences. Second stay there and my only complaint is that breakfast seems to be getting smaller.
Absolutely one of the best hotels we have ever stayed in. Caring attentive staff, clean rooms, a will dercul pool and hot tub, terrific breakfast. We will return!
It appeared clean, staff was friendly but I was bitten constantly while in the room/bed. My stay was 3 nights. Each time i was awakened by additional bug bites.
Always the starting service u will know the future future service of your stay.. great front desk customer service, to the awesome shuttle service, that day i think it was Mecca female driver very professional, people person, detailed, and smooth driving unlike other places
One of the best properties from Hilton. Awesome place to stay. A real example of a beautiful cozy, quiet and relaxing Inn. Good for both business travelers and weekend guests.
Typically a good place to stay, however the bed in our room was wayyyy stiff this time. Also someone was smoking pot on our floor for hours, the smell was pretty overpowering, but hey...they probably had a good night!
This hotel was very convenient to mall shopping and airport. It was clean and friendly!
Great hotel with better staff! Clean rooms, clean fitness center, comfortable stay.
My stay was excelent right up last night. a bunch of kids, hockey players, came in yesterday and ran up and down the halls, banged on walls and floors, broke tiles at the pool and ran around all night. Neither parents nor management controlled them. i will definately stay again but not if there is a hockey tournement anywhere near the hotel.
All of staff was outstanding. Very very helpful and accommodating. Very clean in common areas and rooms. Breakfast very nice. Close to restaurants for late dining
This is my favorite Hampton Inn in the Buffalo area. Grest location and staff. Very reasonable room rates.
Fantastic stay and service. Would not hesitate to stay again. Great food options in the area a plus.
Great hotel went there with a hockey team and they were very accommodating. They allowed us to enjoy cocktails in the lobby and have fun.
Room was nice. Hotel staff was efficient and accommodating. The breakfast area was crowded, but well stocked.
Very clean and comfortable. Breakfast wasnt the best but I liked that they always had coffee and hot tea available at any hour.
Good service. When we needed amenities they provided. We wanted to check in earlier than regular time and they accommodated it. Breakfast was okay. Location is close to many malls. And the airport
Nice accommodations, clean, very friendly staff. Breakfast in the lobby was hot, and tasty. I would recommend staying here while in the Buffalo area.
Convenient location.Easy access to NY Thruway.Great location for access to Galleria MallA well run Hampton Inn.
Its a very nice hotel. Comfortable rooms, well appointed. The staff was friendly and helpful and the breakfast was great.
SUPER CLEAN & FRIENDLY STAFF, MAKES A TOTAL GREAT VIBE. REALLY ENJOYED MY 2 NIGHT STAY.
Newly renovated but still very average. Good location, friendly staff. Avoid rooms on first floor near doors, very noisy.
I stay here on business occasionally..Its one of the updated Hamptons. The rooms are kept up and clean.
The hotel had decent facilities. The breakfast spread was less than expected but was very well prepared! They were very with requests.
Great location, warm and welcoming staff... A bit loud with the sirens, planes and doors shutting, but the room is clean and roomy - nice design of the rooms.
Second time staying here. Was close to mall and had a great breakfast setup. The hot tub was actually a HOT tub which I really enjoyed along with the pool.
Their key card machine doesnt work so after 3 attempts I had to be let in with a master key which means I cant get out unless I want to lock myself out. Add that to the fact that the air conditioner was cut off and it felt like the desert when I came in here, and Ill never stay at this hotel again
This was an excellent stay. The staff and amenities were top notch. We will definitely keep this place in mind for future stays.
Back in October 2017 we took 35 of our Seniors on a college tour and the Hampton Inn events coordinator and manager were very kind, accommodating and placed all our rooms on the same floor. The hotel is conveniently across from TGIFs,Target, Aldi, McDonalds all walking distance. Thus making it easy for us to take our students to a sitdown restaurant and grab snacks. I recommend this location if you are looking to visit Buffalo State and neighboring universities
Minus the fact that every hotel has airport in its name, including another Hampton inn, this was a nice stay, comfy bed, classic Hilton pillows. Good breakfast.
Clean and comfortable. Staff was helpful. Two minute drive to the airport and five minute drive to the mall with all the restaurants you would want.Keep up the great work.
Clean rooms, nice staff, they even took the time to place my Bible and books neatly tucked under my covers where I had them the morning before they cleaned! I think that is pretty cool!
I stay at this hotel every time I am on business in Buffalo. Its convenient to a lot of restaurants and shopping (Target is right across the street) and all of the major highways. It has also been recently renovated and is extremely comfortable -- stay here if you can!
Typical Hampton Inn experience. Rooms were clean and pretty updated in terms of decor. I would recommend this hotel for any overnight guest.
Awesome experience at this hotel! Stayed in hotels the past 5 days across Canada. This one was a great end to the week of snowmobiling!
Ill never stay here again. I got a smoking room, a toilet that barely flushes, a shower that squeals, a tv that always cuts out, and a loud uncomfortable bed. The other one closer to the airport is better.
Not an overall good experience.
When my wife and I are in Buffalo we often stay at The Hampton Inn. Its always a nice accommodating place to stay. We always enjoy our stay.
I love that Hampton, very comfortable, friendly staff, and even when its super busy the rooms are quiet and relaxing. My room faced the street and you could hardly hear any traffic. ❤
The staff were nice and accommodating and the room was best and comfortable. I enjoyed my stay here!
Rooms are clean and smell so good. Attendants are so nice. It is close to everything in case you forgot something the stores are accessible.
Nice hotel, very clean and modern. The bathrooms are nice and the TV is huge! Great place to spend the week.
Clean rooms and lobby. Getting in to the parking lot can be a hassle due to Chik-fil-A overflow
Like most Hilton properties, this Hampton is clean and comfortable. Check in is super easy. The room had all expected amenities.
The beds were a little too soft but it was very comfy and convenient to the mall and restaurants, very quiet and peaceful
A very nice Hampton, conveniently located right off the I-90 and across from the Walden Galleria. The rooms and breakfast are both up to Hampton standards. Pleasant staff. 7/10
Clean hotel, great stay. Close to everything and everyone was so helpful. The shuttle driver was also amazing.
Nice updated rooms and friendly staff. Great for families. Love how clean it was. Excellent proximity to Walden Galleria.
Very Nice friendly staff. Clean all over the Hampton Inn. Good breakfast options.
Could use more breakfast available nice staff but they didnot tell us there was 45$ tax extra on our bill but they cleared it up overall good room and a indoor pool.
Fantastic hotel and super friendly staff are so nice. Love this hotel in Buffalo!
The facility was clean, the check-in was easy and we were met with a smiling staff member. Cleaning staff were also respectful and helpful.
The room is small and the HVAC system needs updating. The linens were clean and the bathroom.is a good size.
Was ok I just didnt like the window not being fully covered. A thick curtain only covered half of the window while the other half just had a sheer curtain which was really uncomfortable because our room was right by parking.
Nice clean, quiet hotel with close proximity to restaurants and shopping
Very nice environment and surroundings. Unfortunately we had little kids running around in the lobby, but not the hotels fault
Very nice room. TV with excellent channels. Very clean room. Excellent quiet room. Good Breakfsst. Good sign in and.quick sign out. Room temperature was ok.
Very nice, clean rooms. Staff is friendly as well. Also, breakfast was really good.
Location is good enough. Morning breakfast was unspectacular but free. Overall not a bad experience but nothing outstanding.
Hampton Inn has become a familiar place to stay no matter where I book. Great service, nice amenities, and the cookies are a nice touch!
Clean spacious room. New linens. Clean bathroom. Awesome breakfast. Indoor pool. Coffee 24/7. Cookies
The room is nice. The beds are soft and the bathroom is also nice. The service is great, too.
Hotel has modern feel. Front counter was very helpful and took great care of me. Hotel is closes to highways and shops. Excellent price.
Great location if youre shopping. Very nice rooms. Good pool area.
Power went out. Hope they bill us a discount for no elevators,electricity this am.
They deposit super high and they dont tell you until you get there...no microwave and its not worth the money
This hotel is Awesome! We loved it and will be staying again. Trip.com was smooth and will use again
Very clean. Comfortable. Professional. Felt like home and breakfast was amazing!
Good hotel. Convenient location off the highway. Rooms seemed fairly modern.
Very friendly staff, clean rooms. Only stayed in night, no complaints.
Given a room only to open the door to find the room hadnt been cleaned :(
Rooms were great, clean and new. Chris at front desk went above and beyond anything I expected.
The staff was nice and it was clean but there was always water from people coming and going from the pool.
We went there Feb 12-14 and it was very good service and pool
It gets really loud when airplanes fly right above the hotel. Luckily, they provide ear plugs.
Good location with lots of food options nearby, rooms were clean and staff was friendly.
Typical Hampton Inn experience that youve come to know and love. Clean, comfortable rooms and friendly, helpful staff.
Positive: Location Negative: The room was not clean.
Another outstanding Hilton hotel with a great staff and amazing breakfast. Loved my stay!
Maintenance man was very hostile and aggressive!! He came up to our room acting like a thug!! I was devastated on how terrible and scary he was!! He spoke to my mother and grandmother like they we not human beings!!
There was an issue with the initial room, the guest service representative was very helpful in relocating to another room.
Clean and nice staff. Close to airport with free shuttle. Breakfast is hot.
The roonset were modern, clean, and comfortable. The amenities were nuce, and made for a comfortable 3 day stay.
Super staff, takes loving care of visitors: a real Buffalo welcome!
Was great customer service. I travel a lot and they were super nice and will to help . Not a 5 because pool was closed
Total reviews rating
199 Reviews for Hampton Inn Buffalo-AirportGalleria Mall 2023:
Review №1
2022-07-02We chose the Hampton Inn because unlike most hotels that offer two double beds, the Hampton offers two queen size beds - which makes for a much more comfortable sleep with 4 people in the room. Additionally, they offer a 12pm checkout which is later than most hotels. When traveling with kids, the later checkout time is most appreciated. Beds and bedding was clean and comfortable. Breakfast in the morning was fine, although a little crowded. Staff were very friendly and helpful which was refreshing. A few items did need some attention: our bathtub drained slowly so by the time I was done showering the tub was almost full. The bathroom fan didnt work which made the room a little humid. There was a ball of someone elses dirty socks under the AC unit. The pool was murky and greenish and really needs a proper shock treatment. Nothing major. All in all a good stay. Would stay again.
Review №2
2022-02-26Really nice, clean facility. Easy on/off from major highways, anything you could want or need nearby. Nice buffet breakfast was included and honestly it was so nice to see thst small return to normal even though we only grabbed coffee. Front desk attendant was so nice. Overall a good stay.Downsides.....youre near the airport so it is noisy; bathroom is small and has no place for your stuff; pool was small so if youre traveling with a team (we were) be aware.
Review №3
2022-04-05I just want to share that unfortunately the walls are very thin. We were kept up by a neighboring rooms conversation and then by snoring! No joke - at one point I replied bless you to a sneeze from next door. Able to hear every footstep above and near our room. The front desk was very courteous. Supplied us with a great breakfast to go when our flight was cancelled and our plans changed to driving. But we were all tired from the lack of quiet.
Review №4
2022-03-08Super friendly and helpful staff. Super clean and comfortable. The free breakfast was great. I just wish the pool was warmer. Felt like low 70s if that much.
Review №5
2022-02-17Had to use the laundry here because the laundry at Home2 Suites is broken, indefinitely. This place is way better in every aspect. Next time I will be booking here. Staff was extremely helpful even though I was not a customer of theirs. Highly recommend!
Review №6
2022-05-31This is not related to any staff working there. Staff service was good and breakfast was good. I booked standard two queen beds for 4 guest + additional guest. The hotel site didnt provide any details that it cannot accommodate more than 4 guests. The rooms are so cramped, even two people cannot have good time. Not even a good chair to sit and chat , there is literally no much space than two beds. Feels like walking inside flight while walking inside room. I did check the photos but the picturs were not helpful, I didnt see complete picture of the room. Its better to have a VirtuaI tour on the room so that future guests can plan better . I did request for better spacious room but was informed that there was none. Coudnt cancel and go to better place as it was too late after 6+ hour travel.
Review №7
2022-06-18I enjoyed my time there. I was in a wedding and all of the bridesmaids came and got ready at the room. The continental breakfast was amazing in the morning. The service was wonderful. I would stay there again.
Review №8
2022-03-06We were here recently for a hockey tournament. It was our kids first time away as a team and we had an incredibly rude staff member who had no visible identification and said he worked at the hotel (also concerning) who followed our kids around warning them to not play knee hockey in the hallways. Its as if he saw us coming as a team and then harassed us the entire stay. Never have I had an encounter or experience traveling like this. For any team/sport organization traveling DO NOT book here. We certainly will never again.
Review №9
2022-03-03I selected this hotel because while on a trip I got ill, I have Multiple Sclerosis and needed a night to rest before heading home, well, after not being able to fall asleep due to my condition until 6 am, at exactly 9:00 am after only three hours of sleep, the house keeper unexpectedly knocks on the door, not only did she knock, she literally pounded on the door at least six times, really loud and rude. I answered the door half awake with a throbbing migraine. She doesnt even say hello, just shouted when are you checking out? I told her I did not know yet and she stormed off. I am a silver member, never have I experienced such rude behavior. I did not know I had to tell the cleaners ahead of time when we were leaving. I was really shocked at this behavior. I called the front desk and informed them at what had happened and asked why it happened because I thought checkout was at noon, not at 9am.
Review №10
2022-06-22Great hotel. Nice hospitality. This hotel had transportation to pick up in the airport of Buffalo. Close to Walden Galleria Mall and others Shopping Centers.