The hotel was clean and convenient to restaurants and the highway. I would stay again if ever in the area.
Positive: The room was updated and pretty Negative: The hallways are dated, the mattress didnt have a mattress cover, the tight sheet didnt stay put.
WE had a large block of rooms for my daughters wedding. Maryann was extremely helpful, but Hotel policy did not allow us to add rooms to block once filled. Many of our guests had to go else where because rooms and discounted room rates were not available. Hotel is average. Rooms were clean, pool out of service, they ran out of pillows and blankets, AC was not as efficient as I would of liked, breakfast was average. Centrally located right off LIE and near venue. Was disappointing for a Hilton
Great big beds, very clean rooms, if you forget the little things they have extra to hand out to you. The pool was being renovated so didnt get to hang out in there like we were going to with the bridal party but all in all it was a good hotel and close to the hamlet which was a plus for everyone.
Hampton Inn really has it together. The To Go breakfast was varied and ample, a great alternative to the usual complimentary breakfast. Rooms are functional, efficiently laid out, nicely decorated and appear to be recently redone. Window treatments are especially nice, providing blackout if needed/desired and filtered light when daylight is preferred.
We have stayed at the Hampton Inn Commack multiple times. This stay was excellent, as always. The room and public areas were very clean, and the room was very quiet. We elected to have housekeeping only once in the 4 days, but it was completed in less than half an hour, before we got back from breakfast! Our only dissatisfaction, though temporary, was the to-go breakfast boxes necessitated by Covid. We decided to go elsewhere. There is a great diner adjacent to the property, & Starbucks next door. The hotel does provide free coffee & tea at breakfast time, though it used to be 24/7. Hopefully that will return.
I always use this hotel when in town for business. It has been clean and quiet. There is a good selection of food within walking distance too.
Not with 135$ for a night.Sheets didnt fit bed, stains on chair, box spring shows and dirty, drip stains on door..poor tv quality, refrigerator dirty....not worth the money...paid for convenience but disappointing.
The only reason we booked was for the Pool turns out they don’t have a working pool. They should remove this false advertisement from the website. We lost $180 dollars and were not refunded despite bringing it up with the front desk staff. They did not inform us upon check in and told us after we checked in. Very deceptive and unfair. The place looked clean and lovely otherwise however, we lived close by And we’re only looking forward to using the Pool.
I stayed at this Hampton Inn recently for two nights while in town for work. The hotel itself is conveniently located near coffee shops, quick restaurants (Chipotle, etc.), diners, and convenience stores. There is also quick access to the LI Expressway.The hotel itself is in desperate need of a renovation. The lobby colors are drab, the lobby furniture shows lots of wear, and the walls even have scratch marks from moving furniture, laundry carts, etc.The rooms have been somewhat updated but still absolutely need a renovation as well. Some of the in-room furniture is worn with cracks, scratches, or pieces missing. Beds were very comfortable. Doors are very old technology and do not support the Hilton digital key.My room was not extremely clean upon arrival. Despite the “Clean Stay” promise, my room had bobby pins on the floor (meaning the carpet was not vacuumed), bars of soap out of the package that I had not used, and someone else’s trash in my bathroom trash can. This does not give me confidence that the room was thoroughly cleaned, especially when considering the ongoing pandemic.Many staff and guests were not masked throughout my stay, but I would assume this is no longer mandatory based on CDC guidance.The front desk isn’t super friendly or helpful. I had some issues during my stay with employees who were either unhelpful or apathetic, so don’t expect the highest level of service here.If I needed to stay at this hotel again for work I would, but I wouldn’t willingly stay here for a leisurely stay. There are likely nicer, cleaner, more updated hotels in this area.
The place was nice clean inside and outside quiet threw out . The beds was soft fan in bathroom dont work . There was no complementary breakfast and the pool closed due to covid it should say it on the site guest shouldnt have to check in to fine out these things will be closed and you still will be charged full price . Other than that great place staff friendly and polite housekeeping is doing a great job with every thing being sanitized and wiped down. Good job house keeping they made me feel safe
Only negative was both weekends we were there the elevator was not working. Staff was very friendly. Decent choices for breakfast. They also have high chairs in the breakfast area which we greatly appreciated.
Great rooms, quiet hotel, and delicious complimentary breakfast. Easy access in and out,. Great diner and fast food restaurants around same area, walking distance.
Overall my stay with this hotel was ok. The rooms were very clean, tidy and organized. Room Service was amazing with maintaining the appearance and cleanliness of the room and i tip my hat to Housekeeping on that, because i imagine its not easy to do that kind of work day in day out. I wanted for nothing in that regard. However the stiffness of the mattress, limp pillows and the constant shutting on and off of AC during the day and night for 30-45 minutes at a time made my stay unbearable and uncomfortable. The internet connection was incredibly horrible. There is a option to purchase premier WiFi but that package was no better than the complimentary Wifi given for free. I was working remotely during my stay and i was not able to complete a lot of the work i wanted to do because the internet service was no good and kept disconnecting. It was so bad i had to find somewhere else to go just to find a stable connection. I went to the front desk and asked them for assistance on how to sign up for the premier WiFi and i was told there was nothing they could do to assist me because i had to willingly sign up for that when i had the chance to do so when i first entered the room. All in all a nice clean hotel, great housekeeping, but in terms of comfort, internet connection and the lack of service by the front desk, I am not sure if i will stay at this location again anytime soon. Especially given the amount of money i paid to stay for a week.
First, the front desk. We have been visiting the island, and have kept settling in this hotel. The front desk is friendly, no complaints about that. Even the workers around the hotel, those who collect garbage and such, are friendly.The rooms. We always get a double-bed room, and theyre decently sized. They arent large, yet not tight and small. There is a fridge and a microwave, along with a desk and a chair. There is even a stool where you can put your shoes instead of keeping them on the ground where everybody can trip on them, thats a plus! The beds and the pillows used are comfortable. The window in the room does not open, for obvious reasons. I wish there was some way to open them without the dangers of guests falling out. The bathrooms are nice. The size of them are perfect, the toilets are nice and large, and the go-to brand they use is Neutrogena, and they smell fantastic. There is no different shower head settings, and the water pressure can be lousy in a few rooms. The fans in the bathrooms barely work. Any ventilation that you need in the bathroom, the fan will not be the solution. ONE IMPORTANT PROBLEM Ive noticed is that the fridges suck at being cold. You cannot cram that fridge, or it will open up. Make sure the fridge is on, or else diabetics, or those that need refrigeration for anything to stay cool, will have warm items in the fridge.When staying there, a few large problems will pop up if you stay for a few days. One of them is, of course, the fridge problem. There is a gym for guests who want to use it, however the pool is still in the process of being re-done, and is not available for guests to use yet. The elevators are a bit scary, they are making sounds I believe they should not be. The staircase is not obvious for guests. {{And one of the biggest problems I have encountered here is that because the vents in all of the bathrooms in every single room are connected as one, you will smell either heavy smoke OR heavy weed some days. Which guests should not even be doing to begin with. And its nauseating. If this situation was addressed immediately, I would higher my rating.}} RECENTLY, I have not encountered this problem, and obviously it was addressed. Beautiful!Would I recommend this place to people? YES. It is one of the better hotels out there. Families, couples, friends, whoever. When you put a do-not-disturb tab outside your room, they will not bug you at all. And, the regular checkout is at 12:00 P.M., late checkout at 1:00 P.M.
Clean new rooms with a glass enclosed shower. No shower curtains crawling up your leg. Furniture new and clean. No smell. Food nearby. Ez access to highway.
Up to date rooms, very clean. Comfortable bed and pillows. Pretty quiet. The staff were friendly and helpful with requests. I would gladly stay here again.
Booked this hotel for a getaway w my kids, booked this specifically for the indoor pool...which after getting here and all ready to go in the pool, find out it does NOT exist!
It was ok. Had to ask for towels and cups. The bed was ok. They could have better pillows. The front desk attendant gave us one key and it didnt work. After traveling almost four hours I was not happy. The air conditioning is very loud when youre trying to sleep. Very close to Starbucks. Did not use pool or gym.
Room was tight; no closet; food could have been better.Good location; right off the I-495 and next to a diner and other eateries. The staff was pleasant. Hotel was clean.
SUPER clean which I appreciate. No mask policy which makes me SUPER uncomfortable (at MINIMUM all staff and guests should be required to continue wearing masks in the elevators and lobby). If not for the mask thing, theyd be four stars. (The other missing star is for slow and sporadic internet.)
Good hotel, front desk staff was very friendly and helpful. Room is good, clean and comfortable bedding.
Positive: We arrived very late and the Hotel Reservation Desk was so  welcoming to us. Hotel employee was cheerful and helpful in finding our reservation and to give us instructions regarding using the Internet, Breakfast in the morning and overall excellent s Negative: No at all
We had a flood in the basement the day after Christmas so we had to spend time in a hotel. We chose Hampton Inn because it was close to home. It was definitely a good choice. The ratings said it was exceptionally clean...so important right now! And they are immaculate! There were wipes and sanitizer for everyones use. We felt very safe and secure. The location is convenient for anyone traveling...right off the LIE. But the best part was the room and staff. The room was VERY comfortable...king size bed, great mattress and wonderful pillows. There is a LARGE TV, microwave, mini refrigerator. Not a bad place to spend almost 2 weeks unexpectedly. And the staff was FANTASTIC!!!! Very helpful when I needed something, always friendly and pleasant. I had a lot of great conversations with them. And the service staff were wonderful. Again, whenever I needed something, they were there and went out of their way to accommodate me...they were SO great...made my day start out so nice. I would absolutely go back.
The hotel was very nice, the room clean and pleasant. I am happy we were able to get a room that was accommodating for people with disabilities so quickly. I will go here again the next time I have to come up from Delaware to visit my family again.
Positive: Absolutely everything was perfect. Negative: There was nothing that I didn¿t like.
Shower door broken. Can only get bottled water when you check in even though your a Hilton Diamond, staying multiple days and it 93 degrees outside. Had to carry luggage down 4 floors as both elevators are broken. Very few TV stations compared to other Hampton Inns. When you say anything the staff just says its the franchise owners. This should.not be allowed to be a high priced Hilton property
Positive: The room was very clean and well laid out. Negative: Breakfast was very limited due to Covid accommodations, no hot breakfast, just a cold grab and go. Hopefully they will be able to get back to hot breakfasts.
Older property but very well maintained, very clean room. I would probably have rated it 4.5 stars if it were allowed to give half points.
Positive: One of the cleanest hotels weve stayed at. Staff welcoming, helpful and professional
They need to update their website and remove the pool pics. We chose this hotel because we thought they had a pool. We found out its been gone about 2 years now. Very disappointing. Other than that the stay was fine.
Excellent location. Walking distance to a great diner and Starbucks. Clean room, friendly staff and overall a very pleasant experience. Would recommend highly and would definitely return.
I Stayed one night but it was very comfortable clean,closes to shopping, and starbucks is right next door. Customer service was GREAT. I will Return..
Convenient location, room was very clean, outdoor area was very clean as well as the breakfast area. We missed our flight and needed to stay an extra night in NY. My family member has a hearing impairment and does speak a little louder than the average person but we have never had a challenge with it.... but it did cause my neighbor discomfort. We were provided options to have our conversation around the common areas which was appreciated. The staff was extremely professional and compassionate about both my neighbor and my situation. The service is what made a difference and made me feel comfortable. Under renovation but service is top notch. Marian, the night auditor is amazing. She greeted me with a smile, processed the check-in quickly, explained all of the amenities and was extremely professional and courteous. She is an asset to the property and it was lovely connecting with her.
The only thing it has going for it was that it was clean no bugs just absolutely no frills. No closet space odd to have a curtain for a closet in a hotel. Baseboards were loose. They need to do a swept of the rooms take inventory of what needs to be fixed. Better than the Mariotts in Ronkonkoma, Medford and Patchogue areas. Stay away from those this hotel much better. The Four Points Hotel in Plainview has been best hotel in this particular area I have stayed in thus far. I recommend that. It is more $ but totally worth it.
We got adjoining rooms. Very friendly service. Small continental bfast in the morning is always great. They even gave a few bottles of complimentary water. I have stayed here once, my family has stayed a few times. Never had any issues.
Nice rooms, pretty good normal hotel free breakfast, some chairs out front for lounging. Free coffee and tea 24 hours a day which was nice. There is a diner out front of the hotel with good food. Only downsides were that the TV only certain channels would work, that was the same in multiple rooms we had, and the AC auto setting did not work so we had to keep it on all night. Other than those minor inconveniences it was a nice hotel and nice stay. The staff were all extremely friendly.
Maryann was extremely helpful and very sweet. She made our experience at this hotel even better. She made it super easy to book a few rooms and accommodate everyone. Thank you Maryann!
Shortly after making the reservations I realized I had booked the wrong day. The change was seamless. I was there attending a funeral and when I mentioned this, the rate was changed to the bereavement rate immediately.
Stayed here about two weeks ago, room was clean, and amenities were nice. Easy, quick check in process. Great price for a nights stay.
The lobby and continental breakfast area are very nice and look updated. The rooms are by far the best I have ever stayed in! Very newly updated and beautiful bathroom. They provide more then enough towels, extra toiletries if you forgot them, and in our two double bed room we had a mini fridge and a microwave. The breakfast had a huge selection and was very good. They also have a little shop in the lobby that sells drinks, small snacks, and ice cream for those late night cravings.
Not this Hampton. The rooms were not adequately cleaned and didnt have the Im clean sticker which is why I switched from Marriot to Hilton/Hampton during pandemic. Housekeeping woke me up by knocking at 8am on checkout day. surely there has got to be a better way. Checkout staff really wasnt engaged with her job. Checkin agent was delightful. Enough of because of covid we can offer breakfast . Do you know other hotels offer breakfast and restaurants are open. Maybe start with something cold and wait on hot items? I know you are trying not to staff but guests are ready to come back!
The hotel staff are very nice and cautious. However the hotel itself is a bit dated, the doors, shower curtain. During my visit the hallway carpet is being fixed so they are probably planning a complete renovation. (I hope). Breakfast is decent. Overall not a bad place to stay.
The Hampton Inn Long Island/Commack was once a lovely hotel to stay in. Since the pandemic its become shabby and not worth the prices theyre charging. The pool was closed because of repairs needed. This was most disappointing.
Beautiful hotel, clean accommodating, modern, updated and comfortable stay. Location is close to major road and interstate as well as walking distance to stores, shopping, eateries. Staff are friendly, accommodating, courteous. Rooms are clean, updated, comfortable. Bed was comfortable and pillows thin but hotel offered multiple pillows as requested. Blanket was thicker to accommodate winter weather and thermostat comfortably warmed the room. Breakfast served from 6-10am each morning with wide variety of options to accommodate dietary needs. My kids, husband and myself all were able to find multiple things to eat with our differing dietary needs. Food was fresh, yummy, and clean dining area. The hotel also offers complimentary tea and coffee day and night in the lobby which my family frequented often. We stayed here 5 nights and I would happily do it again!
Great hotel and location. We were here for a funeral and the staff was incredible. The breakfast in the morning was better than most Ive been too also. The only thing I noticed that could have been improved is the TV had multiple stations that said were available but never came in. There were also several that were very fuzzy. The water in the shower was very hard to regulate, it was either scalding hot or luke warm. Other than those two things our stay was very comfortable. Would stay again if I ever had to be in the area.
What can I say? I love this Hampton Inn. Its clean, the atmosphere is great and again the staff is awesome. I always enjoy my stay.
Old building but modernized and like new room interiors; I’d comeback here again especially when comparing to nearby Huntington Hilton which is really rundown.
Rooms are very nice, workers are very friendly and helpful- great breakfast and locale is close to alot of food, gas,and anything you might need!
Positive: The room was excelelnt-- the chaise chair was the best! and The Bed was very comfortable Negative: The Breakfast - was terrible
Terrible Customer service. Front desk is extremely rude and unhelpful. Doesnt even have a manager on site to setting disputes. They do not care if you are a Hilton Honors member or not. Stay at another hotel.
Clean and newly renovated with new carpet and plush, comfortable beds.My only issue: where were the clothes closet and clothes hangars??
Great service, beautifully lobby and bar. Nice rooms. Would have been 5 stars but my fridge wasnt working well. Staff called the night before I checked out to make sure my stay was adequate, mentioned the fridge and was kindly compensated for it through rewards points. Would stay here again.
You cant go wrong with a Hilton Hotel. They werent seeing breakfast cause of covid but there are plenty of places nearby to get breakfast, like Starbucks or a bagel shop or the diner out front.
Positive: Very clean, friendly, accomodations Negative: No
There is no pool. My son was disappointed. False advertising.
Stayed here while visiting family and attending family funeral. Very clean, friendly staff and great breakfast. Coming from the West coast and driving a rental car, this place is really easy to find and centrally located. There is a Target and Shop Rite nearby for all your shopping needs. Room had a microwave and fridge. Walls seemed thin especially when there are noisy, bouncing kids next door. But overall a great stay. Served every need for my stay. Room was modern and bathroom modern and very clean.
Overall the stay was fine. It was a good price and close to where we needed to be. The breakfast in the morning was good, and the rooms were clean. The beds, on the other hand, were just about the least comfortable Ive ever slept on. It felt like a box spring on top of a box spring. Probably wouldnt stay again, just for wuality of sleep. If they change the mattresses, wed definitely consider staying here again.
Very nice Hampton with friendly staff, hot coffee and tea all day long , clean and very well taken care of. Has a very nice workout room with a good amount of equipment, clean towels and a large TV. Also has a pool.Price was about 140 per night. Breakfast was ok but not great. Recommend it highly!
The most important thing about staying in a hotel other than good hospitality, is a comfortable bed. The king size bed feels like Im sleeping on a large stone. The staff is friendly and hotel is very well kept. Keep in mind it is an older hotel. It has a fitness center as well as small pool on the first floor.
As a team member you expect high quality of service as well as your stay. I can honestly say that everyone knocked it out of the park. Great job to everyone!
Friendly staff, clean rooms, good brakfast, coffee and tea available 24/7.
We used this hotel last week for our wedding and hotel block. It was great working with them. No problems. Place was clean! Breakfast was great a lot of options. Also it is convenient to stores, restaraints, etc. I would definitely stay there again if in the area. Also Maryann is great to work with! Always kept me updated on the block info!
Early check in. So nice! Arrived before 10 am and they had a room available to check in! Personable frint desk reception. Great FREE breakfast - very clean and constantly monitored. We were very happy!Diner next door was good although a bit pricey
Great property. Everything went well. Usual Hampton Inn breakfast although it seemed to have better-than-average bagels, perhaps necessary (or just possible/convenient) given the proximity to what are pretty good bagels in the surrounding area.
An older property but in great shape all updatedThe hotel staff were friendlyThe complementay breakfast is almost beck to where it was pre-COVIDIll stay here again when Im in the area
Booked me for smoking room but told me it was non-smokung. I don’t smoke. Off to a bad start.. They would not change my room. Overall, dirtiest Hampton I’ve come across, from the lobby to the elevators and hallways. I can’t comment on the room because the cigarette odor was so bad I left and booked a Ramada. Credit to Hilton corporate as they refunded me and gave me points but, no credit to the property because they couldn’t care less and showed no hospitality. Rude staff.
This inn has awesome! Great room, great night(wink,wink) and then, had a great breakfast the next morning. King bed was very comfy, and a nice lounge area inside the room, put the cherry ontop. They even have a indoor pool, that is open until 11:00pm, which was nice and warm in room. Also, fitness buffs they have a small gym, to pump..you up! 😂
The hotel is great and I am a hotel snob. The hotel is very clean, plenty of parking, decent location and the staff is very friendly going above and beyond to help the guest. The hotel is updated and the rooms are a great size. The only slight negative is breakfast, its very crowded on weekends because the food itself is in a small room with no real flow and the food is average its certainly edible but not anything memorable. That being said its still a free breakfast which more than many places offer. Anytime my family visits the LI area this will be our hotel of choice.
Its a solid choice for Long Island - rooms and common areas are showing wear but are still in decent enough shape. The room layout is not my favorite Hampton Inn template, but its certainly not the worst. The fitness center is in good shape, with a good selection of well-maintained equipment. Id stay here again.
Clean room, nice bathroom, friendly staff. The complementary breakfast was very nice as well.
99% of staff and management were extremely accomodating with a smile and pleasant attitude, but that 1%... that one woman ruined my entire experience. She worked at the front desk during the day. She should not be in customer service. Bad attitude. Unfriendly. Un-accomodating. You know who you are but that wasnt the worst part of my stay. I was charged a $250.00 fee. I was accused of smoking in the room. I did not smoke in the room. $250. And I would not argue had I been smoking. Not once, not at all. I did not smoke. I requested a refund but Im being ignored. Drove all the way from Ohio. Is anyone willing to admit they were mistaken? Would anyone return my emails? I wish this huge corporation would be fair to me. krestivo61@gmail
The room had a very cozy aesthetic. Complimentary breakfast is delicious, and the workout center/pool are formidable. The staff was accommodating and such a pleasure to work with. I had a pleasant stay.
Nice gym and well kept pool. No kids during my visit which is always a plus. Breakfast was great. My only complaint was would be the out dates mattresses. Very uncomfortable springs hurt my body. Got to catch up to memory foam there.
Very nice hotel with friendly staff. My room was big with a comfortable king size bed and 40 inch TV.
Grandfather is very sick so my boyfriend drove me for 3 hours to go see him. Once we got there, they didnt accept our reservations because we were under 21. Even after my godmother drove there to let us in, they still wouldnt accept since she wasnt staying there overnight. I realize that policy is policy, but its a little hard to write a good review for a place that wouldnt let you in. At least the folks at the desk were kind enough to direct us elsewhere.
The staff was courteous and helpful from the moment of check in. Very sweet and friendly. The room I stayed in was clean and beds were comfy. Would definitely stay there again.
What can I say?? The most accommodating, friendly helpful staff.Had to stay away from our apartment while renovations being done...8 days...and lobby so great for us too..we used it as a gathering place after my mothers 100th birthday party.Every staff members was friendly and mind and courteous.10 STARS
I dont even know where to begin. we booked this hotel for my daughters wedding because of guests coming in from out of state. We were told that the hotel is under renovation but should be completed. Well, not even close. And I saw the upgrade to the rooms; cant even find a closet because they have a clothes rack hiding behind a curtain. I was mortified when I brought my 82 year old mother back after our rehearsal dinner and almost got stuck in the elevator. The maintenance man came and said OK should be good, and I made him stay on the elevator with us. My daughter, the bride, stayed the evening of her wedding and was put in the last possible room on the floor, before it was completely gutted and was woken up to jack hammers on Saturday morning. Not to mention the actual booking of these rooms was a nightmare! People were put in the block more than once; sometimes three times! Other guests were turned away being told the block was closed, when there were plenty of rooms still left. Very unprofessional sales manager; wont mention her name! Do yourself a favor and book a Super 8-- it would be a nicer stay. This place doesnt even deserve one star; but unfortunately you have to hit something.
Its just a great hotel
With the exception that the room we stayed in had two double beds with very hard mattresses (one of the worst nights of sleep ever) its a nice, clean place. I understand they are slowly converting the double beds to Queens which is a welcome addition. Staff is very friendly and the breakfast is a nice bonus.
Clearly very recently renovated. The place is spectacular and immaculate. Expansive continental breakfast makes well worth the price. High quality, classy and convenient location off the Expressway.
Nice clean place to stay for the weary traveler, get coffee and cookies at check in and a good breakfast too. Soft comfortable beds. Well worth checking in here for a few days, bring your suit for a dip in the indoor pool or your running shoes for a jog on the treadmill, even pump some iron if youre a gym rat.
Clean rooms, wonderful staff 🙂
Great place to stay at everyone there is nice and polite. The room are always clean.Only reason why i gave it 4 out of 5 stars when i had a great experience is 2 reasons.One of the front desk personnel talks about his personal business and how much he hates working here. If memory serves me correctly his name was Tony. And last time i was there i stayed for the weekend i was on the 4th floor. Every time I went to go get ice or walk by the ice machine I heard someone snoring behind the door. Just found it funny someone sleeping in a closet around 12am.But other then that great hotel to stay and would recommend it to everyone.
Grounds and hotel seem safe. Location near Sloan Kettering, stores, highway. Free breakfast from 6am-10am. Free coffee & newspaper in lobby. Theres a small gym, small business center and indoor pool. Staff is friendly. Room was stuffy/humid, a/c loud, rug/floors in room were dirty, fridge was running warm even on coolest setting.
This is my second time at this particular Hampton Inn. Im visiting from Florida for work. The location is convenient for my visits. Its right off of 495 (Long Island Expressway) and close to shopping and eating. The rooms are cozy and they seem to keep them clean. I wish they had better mattresses like other Hampton Inns (those pillow top, sink into, hug your body type) Ive stayed in along 495 (wonder why they dont? Hmmm!). Also, they can do better with their TV cable. Theres no cable channel guide like the others. Theres a channel that shows you the numerical channels but theres no whats showing? type of info. I think Hampton Inn is renovating their chain along 495. Ive stayed in 3 within the last month and half and they all are renovating. However, my stays have been pleasant.
Staff great.Not happy with the upgrades. We lost the closet, they eliminated the 2 night stands next to the king bed.The complimentary breakfast each morning was great.
Rooms are nice thought if youre on a pull out couch, the mattress isnt great. Nice breakfast spread in the morning. Very friendly front desk staff who actually remembered us from another recent visit.
Positive: The staff are very helpful and courteous Negative: Not
The room itself was nice, but we had to get a new tv remote, but it wasnt major. The pools heater was broken, but the told us that straight out, so again, not too bad. On the whole, it was just a typical overnight hotel
Just not a fan and extremely expensive in my opinion for a Hampton Inn (location issue Im sure). The tv went out first night I was there and stayed out for like at least 16 hours. You have to download an app too and pay .99 cents to get a guide as to what is on the channels available to you. Then the room. The air conditioner seem to have a mind of its own. I would put it on before bed at like 68 and wake up in a suna at 4.m. because it just randomly shut off and never came back on. The carpet floor in the room is damp and sticky in spots. Room design make no sense. The closet is located in the far corner partially blocked by the nightstand. So getting the iron and ironing board out and hanging clothes up was just an awkward process because the closet only opens about 66%. I have stayed at over 50 Hampton Inns and I would put this experience in the bottom 5.
Great location, friendly staff, and updating rooms/facilities to create a more contemporary atmosphere. We have been staying at this Hampton almost yearly for over 3 decades and always enjoyed it. The build up of stores in the surrounding area has really made the location super attractive. Within walking distance you have a Starbucks, Chipotle, Chick-fil-A, Costco. Red Robin, etc. Access to the LI Expressway and other connecting roads is convenient. Unfortunately, we were told the indoor pool is going away due to low usage--thats OK b/c my son is almost 17, but we really enjoyed using it while he was young. Highly recommend this Hampton
Enjoyed my stay and they have breakfast for you .Free coffee and tea anytime of day or night. Friendly staff at the desk where you can get snacks also.It is easy to find right off the LIE exit 52 in Commack Long Island.The rooms are nice and clean and good for the whole family.
My stay has been great. The staff is friendly and helpful and greet me by name. I wish the fridge was slightly bigger and the room had a table to sit at. The rooms are very clean.
Do yourself a favor and stay in a peaceful, clean a beautiful hotel. The guys are very friendly. I have stayed here several times and have no complaints about these guys. Keep the good work up!
Great location. Rooms are average. Staff is extremely friendly. The water pressure from the shower was excellent. The air conditioning was great. Not too loud. Plenty of parking.
The room was clean and spacious but the bed was so uncomfortable. Either these are really old beds or they got tricked into buying rocks instead. The pillows were flat too which didnt help. I probably wouldnt stay here again since it was tough to get a decent night sleep when I was so uncomfortable.
Online shows it has a pool. Booked it for pool, guess what NO POOL. Bummer
Easy access to main roads and many area places to eat or shop for food items for the hotel room.Friendly and helpful staff
Place is under construction - good thing. WiFi didnt work, there was a water leak that extended about 6 from the AC/swamp cooler, the room had an odd smell, room was a bit noisy. Id pass until the construction is done - maybe longer.
Great coffee, great rooms I mean beautiful, and nice and friendly staff. Breakfast is good. Overall very comfortable place to stay
An okay free breakfast for a hotel, but could be better. Cheese omlettes taste like they have cheese wiz in them. Carpet is dingy nasty. Bathroom had mold growing on celling, and in tub. Bed is too hard to sleep on your side. I have sleep apnea and find it too difficult to sleep on my back.
The room was clean and decent enough. Breakfast was good. WI-FI is very slow unless you buy premium access :-(. Walls are paper thin. Person in next room snored like a banshee
The hotel is nice but the staff is rude. At 9.30 in the morning there were no bagels, no cream cheese, no fruits, cereal, no plates and knifes etc. When we asked for them, the employee (Shaniqua, the food preparation assistant that works there for the weekends ... not sure if I spell her name right) said that people have lost their minds, you people should have come at 6 when we open and we - the clients - are horrible because we didnt put the empty whip cream bottles to the carbage cans. She started refilling cursing and murmuring. Her behavior was unacceptable for someone working in the hospitality business.
Great place. Friendly helpful staff. Very clean. Wish the pool, gym, and breakfast were still available. Once covid is over Im sure they will be back.
Stay was good. Pull out beds suck but thats life. Breakfast was as expected. WiFi is a pain to connect and they want to up sell you for slightly less bad hotel internet. Starbucks and Chick-fil-A in walking distance so you dont have to go far to get the essentials.
Great room, so glad to see daily room cleaning again. Just need to get back to real breakfast again.
Loud! Constant noise from all directions. I stayed there for a week and I think I have more fingers and toes than hours of sleep I got that week. From fighting couples, to inconsiderate neighbors waking me up at 11pm, 2:30am, 4:45am, 6am (to be brief) obviously on drugs howling about respect and other arbitrary definitions of words they truly dont understand, I was on a first name basis at the front desk I called so much. The staff however was respectful, professional and did everything they could to make up for their unfortunate patrons. I was really impressed by their willingness to make things right. If only they had the authority to actually throw these folks out in the street where they belonged, I think I would have actually been worth a damn at work, which was the reason I was there to begin with. I spoke with other work mates who stay there at different periods of time before me and they all had the same thing to say. I think it might have been the area and therefore the quality of people that this location attracted, but that doesnt give me the hours of sleep lost. Consider the Holiday Inn in Hauppauge just up the road. I will definitely not be returning. The only reason I put two stars is because the staff willingness to make right a bad situation, not the experience at the hotel as a whole.
The hotel is under renovation and my room is literally next door to a room that they are using a jackhammer on. The hotel is totally booked and there is no manager on duty to even address the issue. They were too greedy to close rooms and leave guests some distance from the renovation. Avoid staying here!
Really dated interior. No where near as up to date as other Hampton Inns Ive stayed at. Staff was really curt to another customer who was just asking a simple question. I wouldnt stay here again. Other Hampton Inns close by that are better quality for your money.
It still advertises that they have a pool. The only reason we booked here only to find out they got rid of the pool a few years ago.
This place is Awesome. Everything is so clean. And the staff is so nice and helpful.I highly recommend this place.
Not more then 3 stars... Needs renovation, air conditioning is loud, u have to close it at night, room size is average, no ceiling light in the room..if you want to light the room you need to open 4-5 side lights and its still a bit dark. And most annoying- the free wifi is really bad !! Gets disconnected and very low speed..download your Netflix movies at home, otherwise you wont be able to see them here, even music cant be used through the free wifi..
The rooms were clean and well furnished. Our kids really had a great time at the pool. Wed like to come back!
Has 4 pillows, all of which are dead. Great breakfast. No recycling, even though all the plates and silverware are recyclable. Bathroom fan was broken. Maid cleaned room even though Do Not Disturb sign was on door.
Way better since the remodel. Very friendly staff and SURPRISINGLY clean room.
I was here yesterday late afternoon for a brief meeting before New Years Eve festivities. The lobby as you enter is warm and inviting on this rainy, windy day. There are seating arrangements in this expansive space facing the front desk. As you sit, you sink into one of the oh so comfortable couches (sofas if you will). I did so with a complimentary cup of coffee in my hand. There is a little setup with coffee urns there at the edge of this living room/chilling out space. The cold and rain beyond the lobby doors infuses one with a chill to the very bone. It makes your body beg for a hot beverage in this tranquil, warm space. The lobby beckons you to come in, check in, and then wait for your loved one to arrive.I was thinking are there going to be revelers in the streets tonight?. It seemed unfathomable. Who cares? You or I are not going there; no reasonable, mature adult would. Let Ryan Seacrest sing to the tempo of the wind and the rain and screaming young ladies who have not a care for their own wellbeing. He can afford to treat the possible pneumonia attack. And sing he did and the ladies screamed. I listened to the muted sounds of silence beyond the flatscreen speakers. I am in a most inviting oasis and not going anywhere.Alas, we need to eat in a bit and the front desk informed me there is a diner through this walkway at the western edge of the parking lot/alleyway bordering the edge of the hotel itself. It is on Commack Road just a couple minutes walking distance. You could drive, but it would take you longer to warm up the car and defrost your windshield in this weather. The diner is the closest of your restaurant choices. My thought though is pure wisdom: have something delivered from one of those establishments. Yes! There is not a dining establishment waiting for hotel guests inside Hampton Inn. This is not the Hilton, but it feels like it or perhaps one of the other upscale hotels you might find in Manhattan...except for the lack of a restaurant. We now must fend for ourselves. The choices are: you go out or order in (or go on a fast... due to all your indulgences a week ago on Christmas Day).When arriving at your room, the warmth of the wood desk, standing closet and trim throughout the room (which are stained a dark oak) greets you. The bed says come hither, then screams luxury...okay whispers comfort. People may be sleeping next door.Plans are changed. The heck with the insanity in the city. The large flat screen TV in the room will bring Times Square to us. Let the tourists (who make up the bulk of the massive party-in-the-streets) watch the dropping of the ball in seven hours. The two ladies at the front desk cheerfully provide all the information I need for food choices in order to gastronomically survive this evening. Ordering in is the order of the day. Night.This establishment to me is a good value and is conveniently located at the Long Island Expressway which leads you to Riverhead or Manhattan. The Long Island Railroad has stations nearby at Brentwood to the south or Smithtown to the north. The Hampton Inn is ideal for business lodging or a honeymoon stay. I would prefer the Bahamas, but if it must be Commack, this is the best choice.
Decent enough for the area. Friendly staff. Renovated rooms with no closets, no coat/shirt hangers! Looks like work is still going on... Stay tuned...
Very nice hotel. Reserved a room for some family that was starting in town. Very clean and neat. Staff very friendly and attentive. Wonderful complimentary breakfast.
Room is very nice, I have a bad back so I asked for extra pillows and a mattress topper and I got them. Breakfast is actually better than other hotels, real bagels not mass made
Pillows too flat, like half the feathers missing. Couldnt get Wi-Fi even though it said I was connected. Dusty along baseboard. Otherwise, much like other Hampton Inns...staff pleasant, coffee fresh....breakfast tomorrow...well see....
Hotel is under renovation. I get it. But they are not separating the renovation area from the paying customer rooms. Our room was at the end of the hall farthest from the elevator. We walked past several rooms under renovation with construction dirt and dust all over the hallway carpets on the way to our room.Why not close off the floor until renovation is done or at least close off the wing.To make things worse, our room was a smoking room and since there were no other rooms available, we had no choice but to stay in the room. Had no idea hotels in NY still have smoking rooms.
Noise from highway, limited breakfast, no fresh air possibility = windows do not open, cleaning could be better. Only booked there as rest of family was there for a funeral but moved to Homewood Suites Melville, 11 mins away, 2 bedroom suite with 3 adults for less than 2 rooms at Hampton, much better breakfast (regardless of construction work ongoing at that time), much more space, cleaner, quieter, friendly staff which remembered earlier visits...
Very comfortable & clean. I decided to stay 1 more night..Sleep well, fresh and friendly. Recommended. Enjoyed the stay.
Rooms are clean , staff are wearing mask however they are not forcing guest enough to use precaution.overall still a safe place to stay.
Wonderful front desk service. Environment and atmosphere is awesome. Rooms were and had all the amenities one can need.
Friendly Professional staff,clean rooms, close to LIE, great facilities, used business center,pool and outside sitting areas, next door to best diner on long island,great breakfast included with room,free shuttle to surrounding area. My favorite place to stay when working on Long Island, all of our out of town employee s stay here and just lovebit
Clean hotel and friendly staff. Its located right off of 495, so its convenient, but there is a lot of road noise. Fast internet and a nice channel selection. Standard Hampton breakfast, except they have real NY bagels.
VERY busy hotel! There seemed to be several conventions going on throughout the week. Rooms are clean and nice, but the dark wood and color scheme is very masculine. Staff is very friendly and helpful.
Was super clean and provided hot breakfast. Maintained Breakfast area clean.
I gave this hotel a visit when I was in the city and I was very pleased. I felt safe, staff were very nice and it was clean! I would highly recommend them to my confidants!
The hotel provide good hot breakfast and make your own waffles with nice fresh OJ. Coffee available 24/7 . Close to Liirr and Tanger outlets. Provide pickup and drop off to train station
Decent hotel for overnightstay or two. Need to upgrade on the pillows...very flat....head sinks in the mattress. Had a crick in m y neck the next morning. Great hospitality snacks!
Our stay went very smoothly and we were quite comfortable. Great room service. Five stars!
Nice convenient location with walking distance to a dinner, Chipotle and Starbucks. Small items available in lobby
Hotel was great! I came in for a wedding and it was really close to the venue. My only fault is it was hard to get to JFK but I know it is close to the other airport I was just flying in out of country and had to go to JFK.
I’m a Hilton honors member which gets you free waters as a perk, and i asked the front desk for a couple bottles and she looked at me like i was asking for a couple free nights stay.. i travel for work and I’ve stayed at over 20+ Hilton’s around the country and all have always just given me the water. I mean it’s just water.. her response was well you can pay for it. Just made it more difficult which it shouldn’t be.. it’s water....
Horrible experience very rude, upon parking and less than 5 minutes, I was greeted with someone that knocked on my window and threatened to have me removed if I was not staying at the hotel. It just got worst from there. Not what I expect at all from a Hilton property.
Beautiful, clean, and quiet rooms, great customer service, and really yummy breakfast in the morning. Bed was somewhat comfortable but noisy and thats really the only reason Im giving 4 instead of 5 stars.
The room was clean and spacious. The staff was friendly and helpful. The breakfast was great....maybe should have rated it a 5
Rooms were clean and neat and the service was good. Front desk was very polite and helpful. Would stay again in the future.
This is a very nice hotel in a good location and Commack. The staff is very friendly and the rooms are very comfortable! If you are accustomed to the Hampton Inn brand, you will not be disappointed!
Clean, friendly place, the only issue was that they suggested to get Uber to get somewhere and I do not have the app. It would be nice to have an alternative.
Clean rooms and courteous staff, highly recommend!
My stay was wonderful! The room is incredibly spacious. The location is fantastic. 5 stars.
The Hampton Inn on Long Island, N.Y., located in the community of Commack offers superior customer service and a top-notch, clean hotel-stay all-around experience. Thank you!
Good location, clean room. We were charged for internet but we chose the complimentary internet option. The manager was able to remove it from our bill however.
It was very clean. The beds were perfect. Only complaint I would have is the heat was 89 degrees in the room, outside of that everything was great.
If you order a ride aka lyft or Uber make sure you state your at the hotel entrance or else youll be running to the strangest part of the diners parking lot just to catch your ride outta there..
Front desk staff was nice, I believe my room had fleas kept getting small bites around my ankles, housekeeping staff was loud during the day, breakfast was predictable, dinner next door is convenient, close to other food options.
Hotel was very clean and comfortable. The customer service was excellent. I highly recommend this Hampton Inn.
The room was clean. The wife liked the design or setup of the room. The staff was very friendly. Good options for the breakfast in the lobby
While I did not stay, my husband was a guest for 5 days. Nice breakfast buffet in the morning, although cell phone service was very spotty...Rooms are clean, Great staff!
Super clean, you can smell the bleach. Down side, super thin cheap towels with stains.
Very nice and clean hotel. Enjoyed my stay and the Box breakfast.
My friend staying here the prices are reasonable and the rooms are sensational very clean & free breakfast 🍵☕🍩🍛🍌🍇🍎
Hotel room was clean and the staff was kind. The pool is nice but small. The room was a tad small for the price we paid.
Loved the whole atmosphere of the room !Such a relaxing nice placeWill be back for sure!
The best hotel to stay at! The staff are always fabulously friendly and helpful and the rooms are large. Worth every dollar!
The room was clean. Only complaint is that the mattress was kind of hard and 2 nights we were shorted a towel. I would stay again.
Id give it half a star if I could. Rick at the front desk is a theif. You gotta watch him. He tried to slide one over me. He tells me I cant get a room with out a credit card. Then wont accept a company fleet card. Then accepts company credit card via fax. Total for 1 night came out to $166.32. He tells me he needs $200 cash. I ask what the extra is for, he say for the room, just in case.... hmm! I asked if I would get a receipt for the 200 pd. Oh yeah he says. I withdraw $200 from ATM from Gas Station across the lot, come back and deal with Tony this time. Tony charges me $166.32. Lesson learned, deal with Tony! Only other complaint is beds are stiff as a board.
I love this hotel. Great location, beautiful indoor pool. Room was clean comfortable. Loved it. Recommended!
Very nice hotel. Staff was very pleasant & accommodating. Shuttle driver was very friendly & got us to & from airport on time.
Service was okay, breakfast made a big difference. The only down side was the bed , the pillows were tacky with untacked pillowcases.
Bed was very hard but i didnot mind you get a beautiful view of the area if your on the top floor and thers food places near wich is convinient homes are nice breakfast is good
The king bed room is clean, has internet, a mini fridge, a microwave, a tv, and a couch - thats pretty much what I expect from a hotel. The internet isnt free for all, but I have diamond status, so it is for me.
Provided what I needed, a place to stay for the night. It could use some cosmetic upgrades. Carpet is very worn in hallways (5th Floor) and molding coming off of doorways.
Good place to stay for a night. clean rooms free breakfast. nothing special but still good.
Clean rooms, nice breakfast, very attentive staff. Mattresses feel a little old or would be 5 stars.
Looks great and very clean. Very nice rooms. Service can be so so depending on the person. Would stay here again.
Awesome hotel keep everything the same the only thing that sucked the pool was not heated. So if you can overlook the fact that the pool is freezing ice cold its awesome
Very good service! Staff are excellent. Food was perfect. You should be proud off your staff!
Nice staff and the rooms were nice. The hallway and elevators need renovated.
Nice, clean rooms and friendly staff. The free breakfast is good too. A good choice for the price range
Love this hotel. Receptionist Ben is so nice and caring ! Free coffee all day . Great breakfast in the morning ! I will be coming back to this hotel
Loved it here ! Brought my Service dog here everything was really clean. Will definitely come back in the future
They were kind and very accommodating. Great breakfast. Enjoyed our stay.
Great, clean, covid safe and courteous staff
Won’t stop spamming my inbox
We always stay at this Hampton Inn. In our opinion, its the best one on Long Island. Amy provides the best customer service!
The rooms are small, but nice and clean. It appears to recently renovated. The staff is quite nice.
Was there for a small training group. The hostel had the room setup nice and provided us with some bagels and pastries.
Great hotel, room, staff, and location! Second time here!
Ive been to the Hampton Inn multiple times and have enjoyed going here. They have a good breakfast although the orange juice tends to have a some cranberry in it.
Nice overnight staff. Decent rooms. For me it was centrally located. Not a lot of food options nearby.
Its in a nice area,nice bathroom but they must have enough wheel chairs for the disabled, they must serve seniors in their rooms because of age
A bit old building. Yet great service. If you are driving a commercial place be careful with all the parkway roads limitations.
The hotel was great! The beds were comfortable, the breakfast was good, and the pool was great!
Total reviews rating 4.1
199 Reviews for Hampton Inn Long IslandCommack 2023:
Review №1
2022-04-27The hotel was fine and in a good location. I wish that they had a better selection of breakfast items, but it was free so you cant be too choosy. We checked in very late (after 10pm) and the staff were very gratious.
Review №2
2022-04-14Positive: Location, close to family Negative: Ants in room. Musty smelling sheets. We have been staying several times a year. The hotel is aging and deteriorating. Just doesnt meet our expectations. Cost is becoming a factor too.
Review №3
2021-11-25The free breakfast was good. The room was clean and comfortable. The staff was great. The bathroom fixtures / features could use some updates... the water pressure in the shower was fine. I like the shower glass doors. The hotel is right next to a busy freeway, close to a Starbucks and a Walmart. Not a good view of the long Island
Review №4
2021-12-29We have cancelled both of our honors membership and will find other accommodations the next time we travel because of the incredulous charges on my credit card from this location. Someone by the name of Holy fraudulently charged me for a no show reservation I never made after cancelling a previous booking. Be very aware of how Hilton Honors works and avoid this location. This is very bad business and we have reported it to both our banking institutions.
Review №5
2021-10-20The hotel common areas and rooms were clean and spotless. The staff was attentive and polite. The hot breakfast was a pleasant surprise (so many hotels advertise this but then you get there and theyve been suspended for months - update your websites!). Similar to another reviewer, I was attending a local funeral and also inadvertently booked the wrong day. I spoke with Mary Ann (the manager?) who was empathetic and understanding and she sweetly made the necessary adjustments. Thank you!
Review №6
2021-08-27I planned this trip for 10 months for a group of women from my church. I worked extensively with Maryann Gounaris. She was so lovely and accommodating. The entire staff at the front desk is so nice! They couldnt have been friendlier. They go out of their way to help you. Ive never experience such wonderful customer service. The hotel and rooms were exceptionally clean. When one of my group members informed me at check-in that she was afraid of heights, the staff promptly provided us a room on a first floor. The hotel was full of guests, but it was so quiet. The breakfast was delicious. The bed was fantastic. Great hot shower and it was walk-in too. I cried when we had to abruptly end our trip and leave early due to a hurricane. The staff watched the hurricane news reports and gave us updates. This is one of my best stays at a Hilton hotel.
Review №7
2021-12-07Rooms are clean. Nice size. I never understand why hotels never use fabric softener. As such towels and bath clothes are clean but could scratch the skin off your body. Television is limited and they use satellite. Just so happens I was there on a bad weather night which resulted in the system going in and out. My biggest issue was the Wi-Fi. It is terrible. Most of the time I had to use my phone plan hot spot which totally blew up my data plan.
Review №8
2021-11-14Overall really happy with the location, its a very easy on/off the highway. wasnt there long enough to use the complimentary breakfast but would have if i had time. i wish every Hampton made it a point to put mouthwash in every room. its hit or miss if they do this. but god forbid a coffee maker not be in the room. i would rather have mouthwash. better for your teeth too.
Review №9
2021-10-25Stayed one night here and the experience was great. The room was nice and clean, front desk staff was friendly. I like they offer toothbrush toothpaste or comb for guests if they forget to bring.
Review №10
2022-01-18Positive: Coffee available at all times! Negative: The key cards never worked. Had to ask the front desk many times for help getting into the room.