Positive: desk staff was friendly, helpful & pleasant. coffee, tea, hot chocolate bar x24hr was really appreciated. plenty of closet space & hangers. free breakfast was plentiful. Negative: Nothing worth mentioning.
Great place to stay minutes away from Jakes 58 casino. Me and the family love the clean, well maintained rooms. The breakfast, tea and coffee are a great bonus before hitting the road back to the city.
Positive: Staff was very helpful and resolved our issue. Negative: Our first room¿s metal bed platform was sticking out, under the bedding and my husband hurt his leg. The mattress was pushed too far over. Also the air conditioning vent was very dirty as was the shower drain. Severe highway noise.
Love this location and Bobby the receptionist is the sweetest nicest person ever! He makes u feel at home and welcomed! Rooms are clean and comfy! 10/10
Positive: Cleanliness. Room size and space. Negative: There was not enough counter space around the bathroom sink. Made it hard to set out toiletries and makeup during use.
Positive: The staff was nice the room was clean and the atmosphere was comfortable. Negative: I requested my room to be cleaned each day and there was one day where it was not done.
Walls are paper thin and we were awake all night due to the people talking in the room next door. Also a lot of the complimentary toiletries in the bathroom were already opened when we got there. Bad experience
The rooms were very stuffy and the air conditioner did not smell good. Staff was very kind but the room wasn’t super great.
Positive: Room was nice and clean. Negative: Only thing is I wish they would service breakfast until a later time.
This is the best hotel Ive stayed at. Firstly, the sales team assisted me in setting up a wedding block for my family and friends at a reasonable price and kept me updated up until we checked in. Secondly, the front desk and cleaners were extremely friendly, helpful, and professional throughout my stay. Finally, the free breakfast was delicious. Cant recommend enough.
Positive: We came from Gettysburg, Pa for a wedding. The hotel was in a great location for popping in and out easily. We found the staff to be amazing! The awesome girl at the front desk was eager to give us helpful tips! The facility was very well kept.
Very comfortable beds, was very hot out and the ac was working great in my room. The breakfast is just right. Love having a pool to use. The location is perfect. The staff was very nice and friendly. I was alone and never felt unsafe. I would totally stay here again. The only thing I did not like was that the doors are not locked at night, the main enterance is kept open.
In general, the hotel staff, especially at the front desk, is excellent. They make you feel at home. They are very responsive to whatever issue affecting my stay I have raised. It is a nice hotel to stay in, not only because of the staff but the great facilities it offers. I recommend it wholeheartedly.
My stay here was quite unsettling. When I left for dinner, the TV was on and all the lights but one was off. When I came back, the TV was off and all of the lights, including the one in my bathroom was turned on. Something of no significance of taking, was missing from my bag as well. It appeared as though someone had been in my room (Room 434). I heard many noises as well and the room was absolutely freezing. I turned the temperature up almost 10 degrees and it never changed. I went to take a shower and came back out to an intense sulfur smell that took up the whole room. I couldn’t even stay in the room that night and stayed with someone else who was was on the trip with me instead. Weird coincidences or not, the room was unsettling and disturbing.
- Arrived just after 11pm and main entrance was locked, with no working intercom or answer of front desk phone when we called to have someone let me in- Digital key was not active so couldnt access that way either- Room/decor was very dated and had stains that were very visible- Bathroom was small and sink area was very tight- We could hear a lot of road noise from Room 402- Hot breakfast was uninspired with only the waffles you can make fresh being enjoyable. Coffee was fine.- One of our family forgot to pack some toiletries but front desk gave us her a complimentary toothbrush & deodorant. There is no such items for purchase though.
Staff was so friendly, professional, warm embrace and attended to all our concerns. Breakfast was delicious, pool was clean, room was clean and comfortable. Coffee and tea available 24/7, enjoyed my coffee. Thank you for a wonderful experience!!
We’ve stayed at this location a few times, once during the pandemic. This time I was happy to find out breakfast was back to normal. I missed breakfast the first morning so I came back to my room with a cup of tea. I was enjoying it until a roach crawled up my cup on the little sofa table. I decided to skip breakfast the next day because of that. It’s definitely not the same as it was when we first stayed a few years ago. We noticed the padlock on the room next to ours but realized later that the door was broken as if someone had kicked it in. When we checked out, there were bags of open garbage sitting in front of the garbage can next to the elevator. That may explain the roach issue. Definitely won’t be back since my husband refuses to stay here again.
Very relaxing. Nice and clean. The beds could be alittle more comfortable. Overall good experience. Service as well...very good.
Positive: Location Negative: I asked for non smoking room was put with other smoking rooms and they stunk out my room no maid service had to go to desk to get toilet paper and towels what did i pay for?left va day early and would like a refund!!
Positive: The hotel was clean and everyone was friendly Negative: I dont understand why this hotel is not five stars because its very nice
My fiance and I only needed a place to stay for a short time that was convenient to a nearby wedding we were attending. Carl at the front desk was our first point of contact and he was handling a few different things at once with professionalism and ease, I know its super stressful to work in customer facing roles and certainly I imagine the pandemic hasnt been easy as people have become more demanding and impatient. He checked us in with ease and every other person we came in contact with at the front desk was also friendly and tried to make our stay - as short as it was - the best it could be.
Positive: The staff was in credible, It all started when I arrived late due to a flight issue. staff greeted me. She was efficient and pleasant. Her conversation calming and it was a nice change. And, the cookie she offered wasnt bad either. Negative: No. Everything from the breakfast that Minan prepared to how staff took care with the house keeping, really made my trip from FL enjoyable. Even other staff members like staff jumped in & took care of issues like a sticky floor near the coffee station
Fantastic hotel in amazing location. We stayed here on Mon thru Wed as we played golf out in Greenport and then played Bethpage Black,. Staff was amazing and got great recommendations for local dining. Rooms were super clean and the bed was amazing. The breakfast was great and was a real breakfast with eggs, waffles ,,,,. The manager Kaitlyn runs a top shelf staff and was super helpful with the check in and out as we had multiple parties checking in. Will be staying here on all our visits to Long Island and I would highly recommend this hotel
I had a wonderful stay. The hotel and my room were clean. The staff were helpful and accomodating. The breakfast the morning I was there, included a hot cheese omelet and turkey sausages as well as a loaded breakfast bar full of other healthy alternatives. When Im back here in Long Island, I will definitely be staying here at the Hampton Inn, Islandia.
Bed and bath were clean, but the couch and carpet were stained, and a bit worn-out.
I want to commend all of the staff and hospitality workers at this location. I dont have all the names of everyone but Carl, Abdou, Kaitlyn and several other Receptionists and Hospitality workers made my stay bearable during very stressful conditions. I greatly appreciate the professionalism and understanding of everyone at this site; it made the difference. They deserve the upmost Kudos for a job well done over the August 19-23! Professionalism, hospitality and good customer service are hard to come by these days but this location exemplifies them all!
Rooms were clean and well maintained and the staff was friendly but a lot of whats in the description is false advertising. The breakfast is cold and boxed and there is no airport shuttle. They said its because of the pandemic and theyre in the process of updating it but its been a year, how long does it take to update?
Positive: I got no sleep and it was a horrible experience. Negative: No
This place is nasty from the parking lot to the noisy dated rooms and old elevator. I would have to be desperate to stay here again.
Positive: Check in Negative: Breakfast was very underwhelming. Did not eat the breakfast
This was the worst of the worst Hampton I have stayed in the last three years. I would recommend the local Motel6. They claim the rooms were cleaned and sanitized and the sticker put on the door and wall - FALSE!!! I showed the hotel the lie in that statement. The offered another room, same. Even the bed looked like it was slept in prior to my arrival. Want to talk about the microwave, lets not go there. The replacement refrigerator, stuff caked in it. Mystery stuff on the chair, sticky stuff on the desk, dresser and nightstand. Beware!!!! Oh, and lets not forget the eating area which was not vacuumed in days (same stuff on the floor day after day) and the trashcan near the coffee had not been cleaned since the dawn of time (trash was changed but the creamer spilled on the top of the trash can was hard and crusty. BEWARE! Diamond member here so I am not a transient visitor to Hilton properties.
Totally dissatisfied with this hotel having lack of customer satisfaction, customer loyalty, And appears to care less that you are Hiltons honours member. Does not disclosure that housekeeping will not be a daily function Up making your bed or doing vacuuming and dusting and cleaning until after your check in and that their continental breakfast only consists of a cardboard Box with what appears to be a 1/2 a bagel with a tub of cream cheese, 2 hard boiled eggs, and a 4 oz container of Orange juice. There was no milk, nor was there any creamer for the coffee, additional no coffee when I tried the cafe. Trash was over flowing and it appeared that the front desk clerk was also the kitchen staff, the housekeeping staff, and the custodian all at the same time.No a pleasant operation.
Room was not as clean as I would have hoped. Rooms looked very run down compared to exterior appearance. Commack location was much more updated and rooms were cleaner. Would consider staying here again depending on pricing.
Clean. Nice staff. Pool.has no life guard. Pool area locked with no reentrance without staff to open. Hotel has a free basic grab and go breakfast. Free coffee and tea 24/7. The only thing I wish was that they had a restaurant or cafe onsite.
Room was very small, but it was clean and had a friendly staff.
Nice staff. Room was ok except there was a strong urine smell in the room and bathroom and there’s small black ants in the room too... the hallway smelled pretty strong of weed as well and supposedly there’s a no smoking rule here. They should definitely have there staff be more on top of that.
Good place to stay on LI. Close to LIE and the room was nice and clean. Breakfast was solid with usual choices from Hampton Inns.
Positive: Clean rooms, friendly staff, great location Negative: Yes...website photos said bath tub in king rooms but when we checked in receptionist said rooms were remodeled with standing showers, which was misleading
Nice hotel near shopping and the wedding venue we were going to. Breakfast was hot and standard with waffles with chocolate and vanilla batter, yogurts and cereal, and a hot station with a omelet, potatoes, and bacon.
The cleanliness was fine, pick up breakfast and coffee dandy- the paper bill was 458 which I agreed to, got home and over 100 on my credit card, I phoned main hampton inn- explain to people that proper amount will go on credit card but HIGH amount is initally on in case customer damages room- explain that
Dirty Carpet, white spots burnt into the TV set, squeak when sitting on the couch, squeak when entering the shower (fix the shower pan). I realize this is not a high end Hilton property but it is still a Hilton property........... very disappointed
A nice hotel but the location is very noisy. The noise comes from its location at I-495 and Hwy 454. The traffic noise is very loud into the night. In my opinion, its also too expensive compared to its location and average amenities.
We had a nice stay. The room was clean and there were plenty of towels. The front desk clerk was very nice and helpful.
This location previously was one of my favorites to stay on Long Island. Unfortunately, the rooms are grossly outdated, the carpet is filthy and contains a smell of dog urine and pet dander. While Covid regulations have changed the course of housekeeping this location simply has not taken enough care to ensure their guests are not faced with an environment that is as clean as possible. I will never return!
Positive: Friendly staff Clean Large comfortable room Negative: They had an electrical outage so no power in room had to shower by light of my phone
Positive: Location of hotel is perfect. Negative: We chose not to have our room cleaned on Thursday. Friday the room was NEVER cleaned. This was dissapointing to us.
I have stayed here multiple times and it is always a great experience. The woman at the front desk is always very sweet, kind, and helpful. The rooms are always immaculate and clean. I love staying here!
The free box breakfast was very adequate.Free coffee and tea not maintained all dayExtra towels & personal amenities were replaced upon requestWaste baskets were emptied upon request.
I live on the road and this place is lacking basic amenities such as guest laundry. This is even more important since there isnt even a laundry facility anywhere close. Add that to the fact they only have one working elevator which is horrible considering that their Covid rules ask that only one person/family use it at a time.
It was disappointing this time around I have stayed there often, but this time nothing against front fest or management, always nice and courteous, but we were put in the wrong room, which we had to change after unloading, but after the night there and leaving, elevators were down, and we had to exit taking the stairs and my girlfriend fell down the stairs and injured her elbow and tailbone. As we were waiting for assistance the next random guest fell down the stairs from how slippery it was.
Islandia Hampton owes me nothing! I checked in for a short two night staycation just to get some R&R and do some writing and was able to do just that! My room was IMMACULATE! And SO peaceful and quiet. I felt like I was the only guest on the foor. Also something new, a little toilet paper flower in the bathroom(I appreciate the smallest of details). The coffee, tea, and creamer dispensers in the lobby remained stocked, and I noticed someone from housekeeping was always cleaning, mopping, or wiping down surfaces. Hand sanitizing stations can also be found generously and on each floor. Best of all, my I was having a difficult time with the printer and Jessica who happened to be at the front desk working alone and dealing with a difficult guest and quite professionally may I add, noticed me having a hard time, gave me her card, and offered to print the documents for me. I cant express my gratitude because the whether here has been totally awful, and I was worrying that I would have to head out to find a local printer in the snow to print my documents! This isnt my first stay here and surely will not be my last I am never disappointed and highlyrecommend!
I always have a good experience at the Hampton Inn. The staff is professional and customer friendly. The rooms are always clean and comfortable. I enjoy my stays at this hotel.
We stayed at this place last weekend and absolutely loved it. Rooms are very clean and no smell at all, lobby is very comfortable with coffee any time, very good breakfast. Hotel stuff was very nice. Our special thank you to Jessica Torres , she is so nice and helpful . Jessica, my kids say thank you so much. If we are in the area next time we will stay only at this hotel.
The newly renovated Hampton inn in Islandia Long Island was comfortable, clean, and quiet. The operations manager, Jessica Torres, was extremely helpful in making our stay one of the most enjoyable hotel experiences we’ve ever had. I would highly recommend staying at this Hampton Inn!
Location of the hotel was not that great, the area was very industrial. It seemed liked it had once been a cheap hotel that was converted to something a bit better. Overall though everything was fine, the room was clean and comfortable. It needed better lighting though, and I did not like being placed right by the elevators, it was a little louder than I like.
I had a fantastic stay, thanks to all the staff. What a nice property.The grounds are well maintained and the rooms are impeccable, clean and well appointed. Great job folks.Id like to give a big shout out to Ms Jessica, what an amazing hostess, you rock!Also thanks to Jason the maintenance guy, for helping me get my truck going. Your a champion.I highly recommend this location to anyone who is looking for clean, comfortable accommodations staff by friendly, helpful professionals.Again, thanks to everyone for a great stay.
Great place!! Fantastic staff... and this is the most accommodating hotel Ive stayed at. I am here with a big company and they really do everything they can to make sure we are happy. They even have breakfast 1hr early because thats what time we have to leave. The swimming pool is indoors and very nice, and it is heated and stays very warm! also right next the that they have a great little workout room! Ice and Vending machines also located on every floor.. There was a snow storm and some of the staff even helped me remove the snow from around my car!! I just definitely recommend this place, very cozy and accommodating to every need!
Very impressed! 😊Bed was very comfortable as was the sofa sleeper. Accommodating. Super breakfast. Hampton Inn by Hilton. My only issue was the first floor carpet was dingy; time to replace, AND they were already booked for one year out for my next family reunion, 😔
We had good accommodations, clean room & bathroom. Breakfast was ok, missed hot breakfast by 1 week. Thanks
Nice hotel! Clean. Friendly staff. Good food. Nice pool. Everything seems extra fresh and clean.
Overpriced. No accommodations for food allergies or dietary restrictions. Only 3 items for breakfast-eggs, bagel & yogurt. So if you’re vegan, gluten free, or allergic then oh well. Staff was also rude.
Great location, great rooms, great service. The location is right off the highway, so its not so bad getting here. We went to the Vanderbilt mansion and it was only about a 30 minute drive. The rooms are nice and clean, good channels on the TV, the staff do a good job cleaning up. Free WiFi which is great and they have cookies, coffee, and tea in the lobby 24/7 - which is actually awesome. The pool is pretty small, only 4.5 ft deep, but I mean theres beaches right nearby so whatever. The breakfast is from 7-10am and its pretty nice. Our selection was scrambled eggs, sausage, fruit, bagels, yogurt, and a waffle iron. Would stay here again
Walking into the lobby with my young children we witness guests cursing and screaming at the front desk. I got a cold reception and then got into the dirty noisy elevator. Got to my floor and smell weed hit us right as the doors opened. Can’t sleep when all you hear is slamming doors and talking all night from other guests. Room wasn’t cleaned properly!
Absolutely loved the stay. The woman with the tattoo on her hand was so nice and helpful when I came in at 4am after a night of doordash. 11/10 would recommend
Hotel is too close to main road, cars race engines all night, a lot truck traffics starting from 4:30AM. The hotel charges $10 a day for self parking in their property. Also, I think the hotel is hosting few families there for a while. They keep going in and out of a few rooms all night long. You can hear the room doors slamming all night long. Between the engine racing, truck traffics and door slamming, it is difficult to get any sleep.
Had a great three night stay. Room was clean each day. Bed was soft. Breakfast was great and expansive to be included with room. Pool was clean and relaxing. Only issues were the limited tv choices and the fact that the tv cut out whenever it rained. Also, cars were broken into on the last night of our stay. Overall, though, good and affordable.
The hotel was great the service great the room big and super clean but take your own breakfast because what the gave me was a bottle of water a orange and a granola bar 😳 I was waiting for the bacon bread and the good stuff but maybe is me I like to eat well but it was good.
Check-in was easy, room was nice. However, I booked through Expedia for one night, checked out the following morning. Since then I’ve had to call numerous times to dispute additional charges. The $20 holding fee was charged twice, took almost three weeks to get that credited. Apparently because I had left the Do Not Disturb sign on my door they assumed I stayed a second night. One month later on 6/19/19 they charged me again for a second night stay. They again stated it was because maid service assumed I stayed an extra night based on the door tag. I am not disputing an extra $140 charge, hoping it gets credited in 5-7 days as they say and not 2-3 weeks. I asked them to delete my card info from their system which they say they can’t do, their advice was to cancel my card altogether. One night stay is not worth all this hassle, beyond frustrated with this place. If you check-in make sure to use a credit card not debit card so at least unlawful charges can be more easily disputed.
Great location just of the Long Island Expwy. Access from either the LIE South service road or Veterans Highway allows for easy travel in any direction. The staff is professional, the free breakfast hot and plentiful. The rooms are well appointed with comfy bed, desk, chairs and table. The bathroom is adequate. If you have trouble getting in and out of a deeper tub, get a handicap room. Their amenities included the usual shampoo, conditioner, lotion, shower cap. They also had body wash, a make-up remover towelette and mouth wash. We have stayed here a couple times and will use the hotel again when we visit LI.
We are regulars at the Hampton Inn where ever we travel for good reason. With only a few exceptions, the experience is always very good. This stay so far has been no different. The girl at the front desk was extremely pleasant and helpful and the room clean and neat. The hotel itself is a little older but is currently under renovation- not imposingly so. Another great experience for us.
I love this hotel. The rooms were very clean, the alarm clock had usb charging ports for my electronics.It’s an easy on/off on Long Island ExpresswayI still give it a five but almost a four star because the breakfast was nothing to rave about.I wish the room had a recycling bin for my empty bottles of water. Or maybe the hotel could put one in the lobby.
It’s ok, but not an excellent hotel for this price.
Really nice and quiet even though there is supposed to be construction. The ice machines werent all working but we saw people working on them in a fast fashion. Really clean and we got a nice corner room. Front desk personnel were really nice and willing to help. I heard one of them asking an employee to go with a woman to make sure her key worked, so very hospitable.
The online description for this hotel says free parking but that was not the case. We were charged $10/night which seemed odd as the parking lot is large and was nearly empty the night we stayed and we are Diamond members.Also, the a/c unit in room 106 did not dehimidify which made the room quite uncomfortable and affected our sleep negatively. The carpet was slightly damp in our room and so were all the soft surfaces, like the bedding. I dont know if this is the case for other rooms.The front desk clerk the afternoon we checked in was very very nice and the the woman who took care of the breakfast area was very thorough. The coffee was hot and tasty and the breakfast had a lot of variety but unfortunately had an institutional flavor, especially the fresh fruit which tasted of something else, vinegar? Citric acid? I dont know but it was offputting.Once I checked out I sat in the lobby to wait for my husband to pick me up. The lobby is nice, I had some reading to do, there were others in the lobby, some conducting business, including an interview. However, there was a REGIONAL MANAGER of some type in the center of the lobby in a conference call for over an hour who was talking at the top of his lungs and for most of the call I could hear the other people on the conference call until I got so frustrated about listening to some guys personnel information (the man who is never home to see his family who is gone two weeks at a time, chuckle, chuckle - really?? This is funny?) I gave the regional manager a look and he turned his speaker phone off. Yet I still know all about:*All the problems cross the country (for sure heard about Atlantic City, Denver, Atlanta that I remember.)*Atlanta apparently has unions for elevator people but they are choosing a nonunion company which costs less but may need to hire a project manager to ensure things are done right.(Tim and Brian are to be updated on so many things I lost count.The regional manager literally had no answers to any of their questions and sounded like he was making excuses and promises to provide information tomorrow. The more they asked him, the more answers he didnt have, the louder he got.I understand people take care of business in all sorts of public places...this guy was way way too loud AND HAD ACCESS TO OFFICES HERE IN THE HOTEL. Just unbelievable and so rude.After that long there was 5 minutes of quiet. Then another conference call started or the speaker phone was turned back on, not sure. As Im sitting here Im again listening to behind the scenes hotel business. Has this guy never heard of ear phones? Thoroughly disgusted.
The staff was very friendly. The rooms were extremely clean. Our only issue was with the heat/AC unit. The room was smoldering when we first arrived. After 30 minutes of fiddling with the thermostat, we realized it did not control the unit. Otherwise, the stay was very pleasant.
Diamond member staying on points for one night, had a small issue at check in which was handled no problem. First room dirty no housekeeping had been there, 2nd room same issue then the desk clerk said “show me pictures”like he didn’t believe me. Management will be called tomorrow
Went here with my family. We rented 2 rooms . We had a horrific experience !!! First we got stuck between floors on the elevator, then the fire alarm went off cause someone burnt popcorn on the 2nd floor and the worst part was no hot water . We could not take showers or bathe after swimming in the pool. Found out they rented us the rooms knowing there was no hot water. We were never told in advance. When I first inquired at the front desk they said it must just be my room. I explained I had 2 rooms. Then found out from the maintenance guy the entire hotel has no hot water. When I checked out this morning there was still no hot water. We stayed from 8/31/19-9/1/19. Someone from the management in the hotel told the main office at Hilton the hot water was fixed. It was a lie !!! No hot water !!! No warning !!! No refund on my rooms !!! The guy at the desk said the manager will not be in till 10am. This is a horrible way to treat people. I called the 800 number to Hilton and was not satisfied. They had incorrect info from islandia’s management !!! Please beware of this hotel !!! They knew the hot water was broken and just wanted the money for the rooms !!! They are not willing to take any responsibility for their actions !!! They should have relocated us to another hotel and told us the truth !!! Never again !!! Kids are still traumatized from the elevator experience !!!
I gave it 3 stars because when we got there my mom showed her the phone which had the conformation number from a reservation placed for a king and sofa bed on a higher floor through AAA Travel. The woman handed us two room keys to a room on the GROUND FLOOR. We went into the room and saw a double bed. That was the only bed. We proceeded back to the front desk and was told that was the room we reserved and it doesnt matter whether you put 1 or 5 people on there, you get what you reserve. The lady had a really bad attitude. Multiple towels were 3dirty, the rollaway cot that we had to get 2had snot and was dirty. The only good thing was the guy at the desk after the lady and left and the janitor guy who brought us our pillows and the cot. The breakfast was also very nice. The TV broke because of a rain storm. The office was right next to out room, we shared a wall. They were banging all night. My mom was refunded the full price payed and Customer Satisfaction is definitely guaranteed in the end we got a free but not so good hotel visit. It was free, so I cant really complain...
There was a problem with booking from my end. Staff rapidly cleared it up, and I had a great stay. This hotel is clean, the rooms were as well. It even smelled nice. Ill be returning soon. Im looking forward to another stay.
Stayed for business, excellent hotel for the price. Continental breakfast was great, with a ton of selections and variations from day-to-day. Room was clean, only small complaint would be the traffic noise from the expressway but nothing that would keep from returning. Internet was perfect for use- email, website viewing etc...Did have to buffer for videos. Allowing the shuttle to be used for early morning flights (shuttle doesnt start until 7 am, which is weird because after talking with the front desk she commented that alot of people ask for the shuttle before 7 am) would be nice, as Id rather tip a hotel employee then pay out for a taxi.
Best price on short notice which is my top concern. Most hotels charging 30%more. Room was very clean. Breakfast and breakfast area was impressive to be included in room price. This is my new favorite hotel for all future visits!
Best staff, management and cleanest hotel on long island. My family and I love staying here multiple times per year. The hot breakfast fantastic and the smoothies are amazing..
Gave terrible customer service when we left something behind in the room and attempted to get it sent to us. Took 3 phone calls and finally a call to Corp. Hilton to get them to do something very simple. And they never said gee, sorry you had this problem. F for customer service.
Great hotel, super clean rooms, friendly staff. breakfast is great because they have a mini fridge to keep the waffle batter and yogurt and stuff cold. didnt get to make use of the indoor pool but looked nice!
**** Please Read ****There are plenty of good reviews but please look at all the 1 star reviews. They all have one thing in common.. Hearing everything through the walls...The walls are very very thin, I don’t sleep with a TV on or anything. I can hear every single thing possible in the room next to me.Bags opening,Arguing,Brushing teeth,Burping,CryingAnd talking.(Yes at one point some serious crying was going on for at least 20 minutes, then they argued about what to eat for dinner then we heard them eating their dinner. Me and my wife just drove 19 hours thinking this was going to be a nice quiet, relaxing night. Honestly can’t be mad at the neighbors I can only be upset with the hotel itself.This is my vacation, all me and my wife wanted was some privacy. If we can hear all of that it really makes things awkward for us. Me and my wife are walking around and talking like ninjas so they don’t hear us.The price of the hotel and the nice staff gave them that second star but I cannot go any higher than 2. My entire week is spiraling out of control because of how thin these walls are.Me and my wife are contemplating ending this vacation tomorrow because of how upset we are about this.All I can think about is poor people in the room next to us when our infant wakes up at 2-3AM and starts crying for food. They might leave a 1 star review also.I thought I booked 2 rooms, but it was my mistake because it is labeled as a “Double room with two double beds”The way I read that made me and my wife believe we were going to have elite privacy. We booked this 5 months ago and couldn’t wait for some real vacation privacy. Instead we were all jammed into one tiny room with two beds and neighbors that are apparently non stop talkers. Instant regret. My $1000.00 has instantly been regretted. All I can do right now is write this review as I lay here and listen to the room next to me wondering when this night mare vacation will end.Buyer beware.
Really nice hotel!! Stayed for a wedding, rooms were clean and beds were really comfortable. Front desk at check in was very nice and helpful, even with a bit of a name mix up on our end, she was very friendly and understanding.
Website said 24 hour airport shuttle. They dont have a 24 he shuttle. Had to take an expensive taxi. I could hear the dude in the room next to mine snoring all night like there wasnt even a door there. Next morning a roach crawled out of the drain when I turned the water on in the shower. At least the breakfast options are decent on your way out. I was a little surprised Hilton attached their name to a place like this.
Great price and the service was great. They supplied toothbrushes when we forgot ours. My only complaint would be that the room had an unpleasant odor. It was only noticeable when you entered the room.
Decent enough property convenient to Hauppauge, Islandia and Ronkonkoma. This hotel is definitely showing its age a bit - could use a paint job and carpet cleaning for sure. Sticky soda residue on the entertainment center reveals the fact the room was not very carefully cleaned. Nice new flat screen TVs but no premium channels whatsoever. Noticeable Street noise in the rooms that face Veterans Highway.
I would highly recommend Hampton Inn by Hilton. Bobby was so helpful and friendly.The breakfast was awesome.
Pretty good hotel! Stayed here for a few nights while visiting a friend and I thought it was pretty good. The staff are very nice and the rooms a fairly well kept and nice. I will probably stay here next time I’m in the area
I was given a room with adjoining room attached, although, the door was closed the sounds of occupants opening their food could be heard while I was tucked in my bed. I could later hear [2 AM] the occupants trying on different dresses and debating which they look better in. Called the front desk to ask that they go over to the room and them to be quiet and the front desk asked me what room #. I told them the adjoining room, but they still asked me where. Still waiting for them to go over [10 minutes] and we are less than 100 feet from the office.
Staff was pleasent. However, cold showers regardless of time of day, thin walls between rooms, leaking bathroom sink trap and improperly attached and loose bathroom fixtures gives this recently renovated hotel a run down feel. Time for a new maintenance person I think!
Very nice person working at the desk, so helpful. Nice hotel, very quiet
This is a very nice Hampton Inn. The staff has been super friendly and helpful. The rooms are nice and clean. The complimentary breakfast is really good, with lots of different options. Id stay here again if Im ever in the area again.
Friendly reception upon arrival even at 11 p.m. Clean room with all the necessities (shampoo, lotion, towels, etc.), comfy beds with plenty of pillows, large t.v., refrigerator and coffee. No complaints about breakfast, stocked and fresh foods. Would gladly return!
Worst experience ever! Granted it appeared that we booked the wrong type of room. But being nice and having good customer service leaves a positive impression and reputation. However, that does not justify 30 mins waiting for someone to appear at front desk, rudeness of front desk stating that’s what you get for booking on Expedia and getting discounted rate, and the best, after all this rudeness, refusal to let us cancel reservation even for the last night. Oh and they were even rude to the Expedia person that called them on our behalf.My God I know this is NY and rudeness is in abundance, but wow. Keep your money folks, not worth the aggravation.
I love this hotel. Its one of my favorite hotels. The beds are so soft and nice and the rooms are so pretty. Also employees are super kind.You should definitely check out this hotel and all the other Hilton hotels
Horrible! First there was an open bag of Doritos left in the room next to the couch (which we didnt see until after we were already in the room and settled), but no one did anything about it. They didnt even come and get it from the room. Then I accidentally left a sweater in the closet and it took me 6 days to get an answer about it. I called so many times and left messages with about 4 people and NO ONE called me back. I finally called and the manager answered and he assured me that he would talk to the head of housekeeping and call me back in 30 minutes...never happened. I gave it a few hours and decided to call him back. When I did, he said the housekeeper didnt find anything; which I told him was insane because I 100% left a sweater in the closet. I accused his housekeeper or stealing to which he said he would look into it more. The next day he called me and they miraculously found my sweater. The staff is rude and the housekeepers suck. Never staying in a Hampton Inn again.
Positive: Staff was very pleasant and helpful. Breakfast was great.
Noise, we were right on Vet’s highway.They charged $10 to park! This is not a resort!Tried to alter a reservation made with Hilton Honors points. Front desk manager said she could not do it. I put her on the phone with Henry from HHH. He told her how to do it. When she got off the phone she said “I don’t know what he is talking about. I will have to speak to the back office.” Four more visits to front desk. Never got any help.
Positive: Staff Negative: No
Great location, clean, good customer service, nice breakfast, great workout room, pool, room, and moderate pricing...We shall return...
I wasnt impressed. I have never paid for parking at a Hampton Inn$10 and the lot was only half full.They added $20 to my bill for incidentals, without informing me. I didnt use any incidentals. They said it would be credited back.I wont stay here again.
The rooms are a little worn. The carpet is peeling up and the bathroom vents are dusty. As usual, breakfast is wonderful and the staff was very attentive.
It is a very nice hotel out on Long Island. It is right off the Long Island Expressway. The prices are reasonable. There are a lot of hotel specials, ask when you call for a reservation, or check on the Internet. There is free WIFI in every room. There is a beautiful large pool on the first floor, along with a gym or exercise room. There is a complimentary breakfast, including hot items such as eggs, pancakes, it varies by the day. The rooms are large and comfortable. There is plenty of free parking. Someone told me, there is a shuttle to the airport. The staff was friendly.
The hotel was nice. The rooms were clean on arrival and cleaned throughly each day when I returned. Staff was nice and accomidating. The free breakfast we good compared to other places I have traveled.
Depending on how my visit today goes will determine whether I give it the next 2 stars and write a better review. It was nice but it got bad cuz we as human allow our impulses to get the best of us and sometimes fail to behave like a chivalrous gentleman who with his words demonstrate a certain demeanor that allows those around them, a feeling of security in being themselves. Apologies if my presence wasnt that of a man who is well versed in the art of charming a person into friendship.
Nice clean room, soft beds with nice big covers. Only issue breakfast stopped at 9:00 am when website stated 10:00am.
The staff is well trained. They always addressed me by my name whenever I was in town. Rooms were spotless and the beds were so soft. They keep the very high standards of the chain.
Positive: Location Negative: Old beds. Sink way too low. Room not featherfree at check in
Very nice ,friendly staff ,very accommodating,like the free breakfast ,like that they have coffee and tea all the time,and I love there beds,very comfortable,the room was very clean,I would come back again
Under construction and not stated prior to reserving non-refundable online. Breakfast was empty an hour before end time for the 3 days we stayed. Parking is at a minimum due to being taken by construction materials. Very disappointing for Hampton Inn.
They put me in a room that was not cleaned after the previous guest. Except for that little gaff it was a garden variety lower level hotel which is all I was expecting. I had no other issues.
Very nice place the room was very clean. Service was good and the pool was great.
Always love the Hampton Inns. Nice, hot breakfast (free, of course). Free coffee and tea 24 hours. Wonderfully accommodating staff. Its very conveniently located although the highway noise can be a little bothersome at times.
Nice staff. Some rooms are nicer than others. Ive stayed in a few of them, and if it is facing the highway be prepared to listen to obnoxious New Yorkers driving by all night.
Spent a total of 6 hours in the hotel due to late arrival/early departure. Room was clean and in good shape. Staff was accomodating and provided additional discounted rate due to short stay.
The staff was wonderful! Was attending a wedding where we got ready with the bride and groom at the hotel, the staff was more than accommodating and very friendly. The hotel was also very clean!
Clean comfortable. Front desk personal outstanding in fact everyone did an outstanding kob. Breakfast was good and attendants keep food fresh and cleaned up fast. Very satisfied.
Very nice place. The front desk staff is very professional and courteous. The complimentary breakfast was very good. The room was clean and comfortable.
Nice. Clean. Fresh fruit at breakfast. Helpful and pleasant staff.
Awful place. No hot water. Manager Dean will lie to your face.
They are doing construction on the outside of the building, and it would appear this hotel is popular for youth sports teams to roughhouse in the room above. I definitely do not recommend for crew rest, but it should serve you well otherwise. WAIT NO! this hotel doesnt have Cartoon Network, who doesnt have Cartoon Network?! Nvm this hotel is pretty bad because of that, I need to watch my Adult Swim Cartoons. Sure they have TBS, but they seem to have placed their dollar on Big Bang theory ( which has the worst laugh track in the world) and forsaken their previous All Family Guy, All the Time format. But this review isnt about TBS, it is the fact that this hotel suffers GREATLY from not having Cartoon Network
Staff was professional and nice. Hot breakfast provided was simple and quick. Our room request was handled very well. No issues at this point.
As I am currently sitting in my guest room, I am getting more agitated by the second. I was placed in a room adjacent to the front desk.I got here around 3pm today. It is not 7:34 and for the past 4 and a half hours there have been a group of children playing tag and screaming at the top of their lungs in the hallway and consistently running back and forth. You would think the front desk would tell them to stop right? Apparently not.The walls are paper thin. I can here every single thing happening in the room next to me. Which is a mother whos been yelling at her children intermittently and yelling WHO IS IT whenever someone knocks on her door. I literally heard her call the front desk to ask for more towels. Thirty second later the towels come knocking on her door and she is screaming WHO IS IT.I chose this hotel because it is next to where I will be taking my boards tomorrow. Im assuming a lot of fellow nurses chose to stay here because of the proximity. FUTURE RNs OF New York STATE. I do NOT recommend staying here! There is no way Im going to bed early tonight to be energized for the NCLEX. Thanks Hampton inn!
Just off the Long Island Expressway (LIE) from the greeting at the door to the room is great! The bed and bathroom are comfortable and clean. Very well laid out.
Great place to stay, friendly staff clean rooms comfortable beds. Location is close to airport and restaurant.
Comfortable hotel. Bare minimum on amenities. No on premise kitchen but there is a hot breakfast available. Shuttle Service is available from 7am-10pm daily and they will drive you anywhere.
I love Hampton inns. They are so accommodating. Friendly staff and great breakfast. Great pool and excercise room. Pay the 5 bucks for faster internet to work. Great place.
Friendly staff, nice rooms, clean. Fitness center and breakfast are a bit lacking. Lots of good places to eat nearby but nothing within walking distance.
Pleasant staff, clean rooms. I always enjoy my stay when Im here for work. Gym is a little outdated but otherwise has the basics.
The room was nice and clean. However the construction and other guests in the hallway were loud at night and early morning. You can hear everything, including the highway.
Ive always enjoyed the Hampton Inn. They have great rooms at a good cost. Things are tidy and kept well. The service is amazing!
Kevin was the new guy behind the front desk. He was really green but really friendly. Everything I asked, he would have to consult with his manager.It must have been more of a culture shock to me, but there really isnt too much luxury out here in terms of hotels. This Hampton Inn was no different, but it really was the best choice out here. Walmart was near by and around the corner, and Dave and Busters would fulfill the extent of night time activities here. Overall, this is the place to be if you are staying out in theLong Island area. Now if you excuse me, its time to head back to Manhattan. **scurries**
Great place! Clean with very friendly staff. Went above and beyond to accommodate us. Even when pool was closed they made sure my kids could swim and have fun.
Rooms are clean and bedding cozy. Free breakfast included. Lots of free parking and centrally located. Staff is friendly and helpful.
Extremely friendly and professional staff, clean rooms, and comfortable beds. Love this place which is why I stay here every time I come down for business and pleasure.Well worth the price.Thank you Hampton staff
Nice clean hotel. Breakfast is ok. staff is super friendly and responsive. I would give it a 5 star if the breakfast was a bit better.
AmentiesA great place to stay... Nice staffs, delicious food, friendly service and very clean house keeping.I enjoyed my stay...Hats off to all front desk staffs
The host was very helpful. Place was very clean. Breakfast was great. The employees were kind. Will definitely stay here again.
Best hotel in the area, in my opinion. Soft beds, kind, attentive service, and theyre not stingy at breakfast. Thats all I need!
Comfortable bed and the staff was nice. However the young man on midnight shift had poor hygiene b.o. brown curly hair.
This hotel is amazing. This hotel has amazing staff. I am planning to return to this Hotel in the future.
Dont eat the eggs in the quick breakfast, they smell rotten, told front desk but didnt seem to care. Would hand out two boxes a person.
Very nice town and hotel. Provide free breakfast and have a social area with bar. Shuttles for wedding guests. Very clean spacious rooms.
I was upset to find my room in disare. The bed was not made and upon further investigation of the room it had not been cleaned at all. When I called the front desk the employee was not very helpful in telling me why my room was like that and did not offer a room change or discount for that matter.
Very Clean Nice Hotel. Friendly Staff Steve at the front desk was awesome. They were also very infomative,.
Really nice hotel for a very fair price, room seemed super cozy. Wish they wouldve let us check in earlier though
Room was nice and clean. Stayed at the Hampton Inn Islandia room 132. Staff were friendly and attentive. We were there for a wedding .
Breakfast was good. Pool was a little cold but a decent size. Small gym open 24 hours a day
Lovely hotel,clean rooms,average breakfast.free hot drinks during the day. The only disadvantage is that you cant open the window in the room.
Clean rooms and very helpful staff. Their breakfast spread was good and they also had a waffle maker!
Filthy room. I had to wash my feet after doing yoga barefoot on the carpet. Covid 19 is the least of your worries.
First time that I stayed at Hampton that was not excellent. We could only get 1 room key because they were out of extras.. The room seemed to have a smell of urine.
Comfortable bed , very clean room, climate control, a must to experience.Will soon come back .
Clean rooms, strong shower, excellent breakfast! Staff was curtious and very helpful
Excellent customer service from Maleik - front desk and Rosa - housekeeper was amazing!! Rosa left me little animals made out of washcloths everyday. 😁❤
Excellent service and knowledgeable staff, especially Bobby at front desk.
Location was convenient, staff was very friendly and accommodating, and the room was very clean when I checked in. All around, it was a very pleasant experience and wasnt too expensive.
Clean and quiet. Very friendly staff and coffee available. Soda machine was out if order on ground floor and 3rd floor.
Clean but initial contact when arrived not really welcoming. Not greeted when entered, free breakfast minimum basics. Not good for stay greater than one night.
My bed was comfy and the service was 5 stars. The location and atmosphere are 5 stars. Recommended.
Very nice place they lock all the doors after 11 kinda nice for security purposes
Clean room, breakfast was ok, staff is very friendly. David at the front desk was a pleasure, he always had a smile.
Great staff. I only recommend upgrading the TVs, mattresses, and coffee makers to K cup ones like the Hilton Garden inn.
Positive: The welcoming staff
Standard decent place to stay but the bed was a little too soft otherwise good.
Rooms are clean. Great customer service. Free breakfast, pool and Work out room.
Used hotel for my daughters weeding, all helped received from all the staff. Have a group with 18 rooms, every body were happy, hotel services great
Ok.Real breakfast must be restarted.Boxed surprises do not cut it.
Positive: Location Negative: I was charged for smoking and I only smoked in the designated smoking area.
Whos the cheap idiot who serves Kilbasse for breakfast and calls it bacon?Hotel itself is great. But dishonesty kills it.
Clean,quiet,and most important...No Riff Raff....at least while I was there.😂
Easy to find, friendly staff, great rooms. No food in the hotel, but there are a couple of different local places that deliver.
Very clean and comfortable. Breakfast is hot and fresh. Perfect location for all NYC events and attractions.
We love the Hampton Inn. Rooms are always clean and they have a complimentary breakfast. We will stay here again
The lobby looked very nice and clean the conference room was also nice and clean. The attendant was very nice and helpful
Nice hotel. A little construction going on but I didnt think it was a big deal. Internet is slow but I find that to be the case at all Hamptons.
Nice hotel, standard Hampton amenitiesNice and helpful staffA little hard to get to if youre not used to u-turns
Nice hotel with a clean and updated interior. Very comfortable beds. The staff was very friendly.
Big parking lot, clean rooms, attentive service. Lots of construction going on, going to look a lot better and happy to come back in the future if needed
I visited this hotel couple of years back and I still remember due to its stinky carpets. Not a pleasant experience.
Hotel was clean; staff were friendly and professional.
Friendly staff. I enjoyed being walking distance to work. Hot breakfast in morning. Convenient shuttle service.
The hospitality is excellent its clean comfortable has a very nice continental breakfast
The rooms are very clean. The area is quiet
The rooms are nice v and the staff is excellent. They have been very responsive to any requests.
Lobby was surprisingly nice as was the hotel. I had to knock off a star because I had stained towels. 😨
Total reviews rating 4.2
199 Reviews for Hampton Inn Long IslandIslandia 2023:
Review №1
2022-04-20Great location, near shopping centers. I am a fan of Hampton Inns, they provide quality, affordable temporary rooms. Our room was clean, there werent enough linens or toiletry supplies available. It was nice that the pool was open. Breakfast was good. Midday snack, and all day hot beverage station is a nice touch. Convenient to where we needed to be. I would definitely stay here again.
Review №2
2022-05-13I have stayed at this Hampton Inn many times and have never been disappointed. But by far this last visit was awesome (4/27/22 thru 5/2/22). The desk staff are wonderful and very accommodating. They took care of all of our needs during a very difficult time for my family. We had booked 3 rooms and the staff made sure the rooms were kept together on the first floor for us. A special recognition to Bobby(at the front desk) and Gabrielle (Sales Director) for helping me set up our rooms before my family had arrived from Florida. The breakfast was a perfect start to the day and we enjoyed the quiet evenings sitting in the lobby with family. The Evening staff even provided a nice care package to put a smile on our face during our tough time. We have stayed at many Hampton Inns and by far this was our best experience, Kudos to the entire staff. If you want your room cleaned you must tell the front desk, which was never a problem. A++++++ Thank You.
Review №3
2022-03-27The complimentary breakfast was great. I was surprised and pleased that the breakfast was a Hot breakfast of eggs sausage hashbrowns and fruit fresh real bagels (not packaged). Loved it. Nice hotel updated new. Very Clean. It smells good and clean. The bed clean and comfortable. Had a good sleep.Disliked · I cannot think of anything that I didnt like.
Review №4
2022-04-26Excellent amenities in an ultra convenient location. Even some small details like the scent of the soap was fantastic. A great value for money hotel experience. If you want 5-star Vegas accommodations, you should go there. If you want a clean, balanced, happy location during travel. Then this Hilton property is a solid selection.
Review №5
2022-04-21I have stayed quite a few times at this Hampton Inn. The rooms are clean, the beds are very comfortable, plenty of comfy pillows, good TV and the friendliest staff Ive ever encountered. I didnt have breakfast this trip but when I have its been very satisfying and I love that theres hot coffee available 24/7. Whenever I need a hotel I always try to find the nearest Hampton Inn because I know I can count on a good satisfying experience.
Review №6
2022-05-15The hotel room was extremely dirty. There were used tissues hidden behind the dresser. I also stuck my hand in chewing gum which someone stuck on the dresser. The room smelled musty and the floors were damp when we walked in. Overall very unclean and unsanitary. I wouldn’t let my dog stay in a room so bad. We ended up leaving and going to the Marriott. Hotel staff helped us though and gave me a full refund. I will never stay at another Hampton inn. If 0 was an option I would’ve picked that.
Review №7
2022-05-28Bed Bugs... Unfortunately after a several nights stay I found that I had dozens of bites all over my body. Thankfully I keep my clothes and luggage in the garage when I return and it does not appear they came home with me. I tried to submit feedback and the form would not work so I utilized an agent who said they would take my information someone would follow up within three days. It has now been six and I still have not received so much as an email. Not much else to say. Make your own call from here. Staff physically at the location were nice.
Review №8
2022-06-01I stayed here for the night before and the night of my wedding on May 26th 2022. The staff , Bobby and Katlin, were very welcoming upon arrival and they were very helpful. I was able to book all rooms under my name, and once that was done I was able to change it to the individual people that were staying in those rooms. The process was easy and convenient on the Hilton website and I did the same through the Expedia website. Hotel was very clean and all rooms were also. So glad I chose this hotel!
Review №9
2022-06-19Outdated,doesn’t feel clean, and very loud.The room had a terrible smell, when I asked the agent what can be done he replied,”sorry nothing”. I had to put dryer sheets on the air vent, so the smell would subside. The sofa in room is terribly smelly. The shower was unclean.Probably the worst part is the amount of noise you can hear from the hallway. Both my husband and myself were awaken in the middle of the night by people knocking on doors and turning our entrance door handle!! Scary. In the morning all I can hear is crying kids.In short, use this place as a LAST RESORT option.Also note this room was way too expensive for the quality $300/night
Review №10
2022-07-04Friendly, efficient staff ... spotlessly clean ... real NY bagels at breakfast! Lots O Parking ... literally right off the highway ... serious water pressure on the showers ... and plenty of hot water. Pretty much perfect stay.