Not only were they the cheapest out of 4 other local tow companies we called, they also responded quickly and arrived within 20 min of our call! We were very grateful for the drivers kindness and assistance!
The tow truck driver was very helpful and nice.
After waiting double the estimated time to get to me, I had to cancel it. When I called them to check, the additional wait time was soon. I canceled the tow after waiting another 45mins. It is bad enough when the people you know put you on the back burner. I certainly am not going to pay someone for that treatment.
My mother in laws car got towed by them. They waited 18 days to call her to tell her she owes $1000 in cash for storage. They said could not track her down. She is an elderly person on fixed income and they made it clear if she did not pay in 30 days they could sell her car. Really sad to see such lack of caring for others! Breaks ones spirit to see this type of behavior.
I so wish I got the gentlemans name that helped me ! He was absolutely wonderful! He got me unstuck and didnt charge me because he did not have to lift my car ! I ever need a tow this is the company I am going to call!
The tow truck driver damaged my driveway and the company after 2 weeks never bothered to help. After numerous calls saying someone would call me or come give an estimate. I would never work with a company who does not respect others property
The worst possible customer service Ive ever received. I was recently in an accident and the police apparently use this Neanderthal Vinnie as there go to without any input from the person needing the service. Well unless you carry cash H & K will not tow your car unless its to their yard. Mind you I had a checkbook and a credit card, and was told by Vinnie the mobster, that he didnt have to take anything other than cash. Mind you, he could have taken my credit card, but he actually told me he didnt have and to and wasnt going to. Thankfully my body shop gentleman paid them and all was well, but trust me, I would pull my car myself before Id ever give this rude, crude moron a penny of my money. Youd be smart to use the many other professional towing services in Schenectady.
“Nothing goes in or out of that car till I get paid.” That is exactly what I was told when I called them. If your car is driveable pay the man and get out of their way. Otherwise let the insurance companies deal with it.
I was stuck in a bad spot during a snow storm. Rafeal came within the hour and even drove me to where I needed to go. Much cheaper than I expected without the help of insurance or triple A.
Called for a tow on Christmas. Melissa not only got us a tow, but she found a garage for our car as well. Thank you so much!!!
The fellas here were kind, understanding and fair. I really appreciate Kate the honest and real business attitude with concern to their neighbor.
Pond scum. Towed my car when the business it was parked at wasnt even open. Pathetic, they probably watch the spot religiously to get people who go into the DMV.
Worst customer service I have ever seen in my life very rude using vulgar language says credit card accepted but takes cash only that what he insisted for the payment from us. I would not recommend this place to anyone .
Oh I just love paying $300 to pick up my vehicle.... It was just grand /s
Did an excellent job 100% satisfied And the price was more than fair
They towed my car and had the nerve to charge me $300.00 dollars for one day that it was in there and 75 for every other day its highway robbery and these guys need to be shut down!!
This place has horrible customer service I would not recommend this place to anyone. The lady on the phone has a bad attitude, she was not helpful throughout anything.
Who opens claim after signing docs??? You should go out of business, you dont know how to do this...
Very professional and had the car shipped coast to coast without issues.
Best towing company in the area. Great service
I was told when I called them that they would be there soon. It wasnt until 3 hours later that they showed up.
When I called they answered my call and had a truck on the way straight away
Fast removal of scrap vehicle
Good buisness, nice employees, easy on their prices.
Dont run red lights with your name on your vehicle.
Had to retire the ole Chevy, had to have it towed
This place is rude, overpriced & shouldnt be in business.
They took a long time
Two star
Terribly unfair to my grandmother.
Excellent customer service!!!
Good,fast service
Kind of expensive
Total reviews rating 3.3
43 Reviews for H&K Towing 2023:
Review №1
2020-10-04I had a flat tire on a Saturday afternoon. I removed the lug nuts, but the wheel would not budge. I could not manage changing the tire myself. I searched for towing companies and called this one for roadside assistance and a possible tow. A guy with a flatbed tow truck arrived in about an hour. He used a better jack to make sure my car was stable, and used a big rubber hammer at first, and then a much heavier hammer to free the old wheel. He then put my spare on. The price for roadside assistance on a weekend was very reasonable. Im very glad that he was well prepared. I could not be more pleased.
Review №2
2021-08-04Im 2.1 miles from their business address and they told me they dont service my area anymore. Guy on the phone was short and kind of rude about it too. Previous service was good, fast with fair prices. Im not sure whats happened now but I will no longer recommend this place as I have in the past.
Review №3
2022-03-30Called about getting keys out of locked car..guy was so rude on phone . I waited hours for police instead .
Review №4
2018-10-01The gentleman that towed my car was knowledgeable of the area. He was able to find my me in the middle of no where and get my vehicle to a nearby shop quickly. He was very helpful and offered to give me a ride to meet my spouse so she didn’t have to drive so far to pick me up. Excellent customer service by far. I recommend this company to anyone for a small company they do very well. Thank you H&K!
Review №5
2019-09-18They quickly picked up my automobile and gave me a ride to their shop. They werent very helpful from there on. My car required work which I expected but the price changed 2 times and neither was in my favor. The lineup of cars in the que led me to believe that this company was slow to get work done. My suspicions were confirmed when I had to wait several days longer than previously told. If looking for a tow Id recommend that you looked else where before calling J&K.
Review №6
2020-02-12On the way to work my car began to overheat and I pulled over. I called the dealer and was referred to H&K, so I called them to have a truck sent out. I didnt ask for an ETA and wasnt provided one but figured theyd make every effort to get a truck out within a reasonable timeframe. After waiting a half hour I called to ask about an ETA and they said it would only be another 20-30 minutes at most. After waiting another 30 minutes I called again and was told itd be another 15-20 minutes. Ive waited for a tow truck for an hour and a half as of submitting this review. Its below freezing outside and my cars been cold for the last hour or so, so Ive definitey had better experiences with tow companies.Edit: Upgraded this review to 2 stars because the driver was quick and professional once the truck got there.
Review №7
2019-01-18So let me preface this review by saying, we all need to be responsible for our actions and not point the finger or blame anyone else. More importantly one should not take out their frustration and anger out on another individual or retaliate against them or the company they represent. That being said, last Friday my car was towed buy H&K Towing in Schenectady. I was mortified and thought it was the end of the world and didnt look at the role I played in getting it towed. Once I got home and calmed down, not going into details, it was actually a godsend that my car was towed when it was towed. After already dishing out over $1,000 in fees and penalties I contacted H&K Towing and explained my situation and ask if they could work out something with me. The individual I spoke to was Vince and after working out a manageable solution with him I got very emotional and thanked him from the bottom of my heart for his consideration. I have to admit before I contacted Vince I did read the reviews and some were favorable and some werent. I leaned towards the favorable reviews and made the call hoping that they would understand my situation and work with me. So a bad situation at first became a very very good situation at the end. After all I made a new friend and his name is Vince. Thank You Vince for your understanding and your consideration! Great company great people!! Disregard any bad review that maybe written and keep in mind there are always two sides to the story.
Review №8
2019-06-13The absolute worse customer service experience of my life. The lady on the phone has such a bad attitude. I never understood why if someone hates their job why don’t they find one that they like. I guess nasty people have to be in an industry that make other people miserable. The towing industry makes a living of the misery of others. This company is by far the worst towing company I have encountered. I don’t get why some of these reviews say they have good prices. They are a rip off, every day they will quote different prices according to the mood they are in. I got towed last year and this year by the same company with similar circumstances, this year was more money. The people that work there are ur typical Schenectady scum. This is one reason why Schenectady, is the arm pit of the Capital region. I have been here 1 year and I have had my car towed twice and my tires slashed twice.
Review №9
2020-02-04Very polite and respectable service. Day manager informative and helpful. If vehicle previosly impounded, leave paper work in the car window for 3wks though if parking on schenectady streets. SCPD on the prowl and will order H&K to re-tow. Its not there fault. They are very helpful pleasant people.
Review №10
2022-01-14The gentleman we had was excellent. I would highly recommend them to friends and family. So very thankful to the team.