In-store shopping
Yes
H&M in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Recycling
Clothing
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 855-466-7467
Site: https://www2.hm.com/en_us/index....
Site: https://www2.hm.com/en_us/index....
Opening hours
- Monday:9AM–11PM
- Tuesday:9AM–11PM
- Wednesday:9AM–11PM
- Thursday:9AM–11PM
- Friday:9AM–11PM
- Saturday:10AM–11PM
- Sunday:9AM–11PM
H&M in other cities:
Comments (199)
Love, love the products, however, cashiers need to inform shoppers of offers; let us decide whether we want them or not. Cashier with that beautiful head wrap/scarf, you are beautiful, very pleasant. He was the BEST. FYI, COVID-19, DOESNT MEAN WE HAVE TO GO ACROSS THE STREET TO USE THE RESTROOM/ NO ACCOMMODATIONS FOR PREGNANT WOMEN. HMMMMM.
This place is awesome. Something for everyone. My wife was looking for more plus size clothes. Not much here fits me either. Open up more registers and have a restroom please.
Cashier was personable and friendly. Great selection and sales. 2 adult pants, 2 maternity shirts, 1 adult pj set, 3 newborn outfits, socks and bibs.... $135!!!! Need I say more?!
Stopped here because they had some sales going on...clean store...was thinking about getting some outerwear and hoodies.... the Jeans looked nice on the rack..I tried them on but they were skinny and too tight..fit was just not right...service was good .. I would still recommend this store.
Huge range of H&M clothing. My kids love Shopping at H&M no matter which part of the world we are at. I give this store a 2 star cos the staff here don’t seem to like their jobs - rude and abrupt!
Well for starters, we needed a a bathroom with baby changing table-we were told that due to covid the restrooms are closed- its funny - 3 stories of a store - very few wearing masks- yet restrooms are closed due to covid. Just stupid. Joke.
Went to ask for help and the employee in front ignored me. I asked him again for help and he turned his face towards the wall to not talk to me. I went to ask for help to another employee and when I turned around the same employee who ignored me was talking to other costumers. Why would he help other customers but me? Im a Regular shopper at H&M and rep them all the time.I don’t want to imply race in this but I’m a Latina. He might’ve ignored me for that reason since he was happily talking to the other white pair.
Multiple floors for womens , mens, children, and home goods. The staff is nice. Theres dressing rooms. The home section is nice I have as very impressed with selection.
Not much of a selection. Was not impressed with the merchandise. Styles not up to my taste. No real bargains, poor quality selections.
Better leave 30 minutes to check out. Not because it’s overly busy, because they cut the staff as short as possible and close most registers!!!
H&M has the zebra tee shirts for 9.99 greatest price EVER! I always check out there sale section, the prices encourages me to expand my style peripherals.
They should advise that fitting rooms are closing earlier than the store. It makes no sense!
Kinda hard to find your perfect size for things, but otherwise its a great place with friendly staff 👍🏼
The store setup is great; however, anytime I go to the store, it never has my size in anything. The H&M in Downtown Brooklyn is better, in my opinion.
The prices were right the material was right I was pretty surprised. I shopped their when they 1st opened here and wow they vdidnt fall off. And their open over 12 hours 9am-10pm WoW
World’s largest H&M, right on Herald Square. This H&M displays everything the brand carries, including home goods. Decent sales and plenty of space even when busy.
Beautiful store. Lots of fancy dresses and other items!
Disappointing that they don’t carry any of their extended sizes in store to shop in person or try on. Given the size of the store, you’d think they could make a little space.
Has everything. Gives discounts. Signing up gets you better deals.
By collaboration T-shirtCoca-Cola × H&MIm cheering for New York City❣️
Just like any other H&M, meaning understaffed and unorganised, but this one is also extra slow...Staff at the cashier desks seems to be sleepwalking (except when they chat with their colleagues), they look at each item - be it a coat hanger, clothing or a dollar note - as if seeing it for the first time, turning it around in slow motion and you wonder if they are from this planet...
You will definitely find anything you are looking for at this store. Prices are reasonable and the selection is endless. This store has 4 beautiful levels!!!
I love this H&M in the early morning hours. The stuff is very nice. The collection is beautiful and the store itself.
Took my granddaughter to shop there and she loved it
MOST OF THE MENS STYLE ARE NOT EUROPEAN CUT WHICH IS REFRESHING... WAS ABLE TO FIND SOME NICE FLANNEL OVERSHIRTS AND SOME NICE TURTLENECK SWEATERS...PRICES ARE VERY REASONABLE...
You better your correct size first time around, otherwise you want once return for exchange. I brought an XL beautiful dress and a large pair of sweat pants which I needed a medium; I searched four H&M stores and couldnt find my size. I said this because the store sales their products very fast. So know your size before bringing it home. Or try on in store. Something I didnt have time to do. Good place to shop if you want summer light clothes .
Its alright. Definitely depends on the season.
Very nice store with a wide variety of clothing and goods, the location is nice and right next to transportation. The staff is fine and service is fairly fast and friendly.
Its the fashion statement store for everyone that comes with affordable prices. The store gives everyone a chance to dress well without draining your pockets. Its like a.ine stop shop for everything which includes household items. It gives us the opportunity to look and feel good
I disliked it it only has colors like white, cream or black. And thats it yeah the clothes were cheap, but there wasnt variety of colors. So I didnt liked it
I love this H&M, they always.have the latest fashion. I got my graduation outfit from here and I got a lot of complements for it.
Friendlyy and Kind easy to find all the items
Large store, clean, have different items that you can miss in other H&M stores in smaller cities.
I bought some nice pant. I didnt have to wait long on line. I was in and out.The pant fixed very nice. I must buy another pair.
Loved that it was open late even with Covid still being a thing for other businesses.
I searched high and low for a shirt in the window - which they did not have (unfortunately). But it was the customer service that did it for me. Kevin was so helpful. We searched the store, checked the window display together and offered to help me find something similar. We dont get great customer service like this!! Much appreciated!!
Very excellent store and collection
Very cheap clothes and suitsCustomer service is not that good do-it-yourself
I went to purchase brought item tried it on at home wasnt for me. Saw another consumer with same attire, very cute on her. Got refund. Next time will find the right piece.
We were here to get a big discount on tons of branded clothes and bags. Its nice to get souvenirs like sundries and food. You can choose from a lot of boxed and wrapped sweets. For me, it was a fun experience for the first time. For shoppers, this is best.
Nice brand with reasonable prices. Good quality products.
Completely understaffed the line was a 30 minute wait and on the third floor they had absolutely no one working up there I needed help finding the stockings and there was no one on the floor to help and when I told one of the employees I needed some help on the third floor she completely walked away from me i understand she may be over worked and tired but that is no way to treat a customer especially one that was being respectful.
I love H & M, lucky girls get ,2 levels the men get 1 level. Up to date styles all day long. Good prices. good.quality.How can you not have at least one or two things from H&M?? Its impossible!!
Overall shopping experience - decent! I wish you have more maternity clothing. 🙏The only reason Im not giving this place 5 stars is one of your staff (bald guy) farted in the elevator as he was exiting with the clothes rack and hanger.... This happened yesterday June 16th between 5:50 and 6:00pm. I would have appreciated if you had told me rather than let me get inside and suffer (the elevators are slow and I was heading down from 3rd floor to basement so imagine that).Not to shame you but unless your elevators smell naturally like fart, then somebody really did it and only that staff unloaded the lift before I got it. *I am pregnant and my sense of smell is heightened*
Best customer service in NYC! I had an issue, and the manager (a young man, cant remember his name, but it was this Thursday, April 8, around 9:15 PM) was kind, understanding and went above and beyond to help me. However, its not just the manager: every associate I spoke with went out of their way to help -- beyond what I asked for.Compared to some of the other locations Ive been to, and especially given what a tiring, thankless job retail is (H&M employees, I have heard, often get some of the worst mistreatment), the fact that every one was so nice, helpful, and eager to make the shopping experience better was really meaningful. I mean, clearly, given that Im writing a review of an H&M!Thank you Herald Square staff!
My favourite store. I love the prices. A Male customer service man was not helpful. The ladies were great. I will be back.
Good location, it is mostly dress clothes for work rather than casual because of the area of NYC its in. They didnt have as much in the store as I thought they would.
Good deals I save $47
Certain areas, theres no one to help you, looked like an abandoned post apocalyptic movie.This is a fairly large H&M and they were lacking items and sizes which I found odd.
I returned some items and had a find. Always can find something special when now looking for anything.
Very pleasant staff didnt even bother me even though I am a homeless girl who walks around with her Cart of belongings no one bothered me or harassed me or made me feel unwanted or like I was some kind of criminal I would definitely return and shop there as I was window shopping today cuz I had never been in the building
I found 2 outfits and undergarments for around $60 only thing is the undergarments were pretty tight ...they need to be made more elastic like
Clothes were awesome. Nice styles and no size is left out . Very trendy but reasonably priced.
Super big, I was looking for a particular item. Kinda crowded, I will only go to this location when Im looking for a hard to find item. I rather shop online or at a much smaller store. *Rude guests/customers
Jan 14 2021, the store was empty of people and a pleasure to shop. They greeted me at the door and the cashier was super nice. Selection was really good A LOT of stuff on sale. You just have to look.
Nice clothes. I like the discount area. If you are looking for cheap discounted cloths for men. Then this is the place to go. Women however, the clearance sale isnt all that great
Shopping time!
Some surprise here that the store has so much room and give, but not enough merchandise. In a location where multitudes shop, there should be a bigger size scale for the many full-figured women. The one Im buying for could only use the accessories.The lack of sales / stock staff on a Saturday was another surprise for the wrong reason. Granted, self service is what underscores their worldwide competitive success.One thing for sure: Theres always something new. Inexpensive Corporate- or intimate- wear may be what youre after.Try them, go there. Itll otherwise be your call, but many sorts shopping here seem relatively happy.
As of 1/29/2021 the fitting rooms are closed for Covid, which makes sense. The store is huge and yet very organized and clean. Friendly/helpful staff.Edit: as of 9/13/21 fitting rooms are open
Clean store, friendly staff, didnt make me feel bad for showing up at 7:30pm.2 girls at the counter of mens dept on 10/6 were both great, give them raises please and thank you. (forgot to get names 😭)
Good prices ! Quality clothes !
Pretty Clean well kept store. Decent prices, fast service. Wish they had a better selection of clothes sometimes. The Mens section is so damn small. Also they need to bring in more Moschino, it always sells out so fast. They have a home section with very cute household items.
My favorite place for a blouse, guaranteed to find a good deal & stylish out fit.
Did not like the service at this store. Could not find a shirt I found online. Nobody could help me in the store and when I asked at the register if they knew where the next closes H&M was, they asked if I knew how to use Google. I went to Old Navy. I dont need that.
I had a great experience at H&M due to all the wonderful sales and holiday discounts . However, Im a former sales associate at the GAP therefore, I no the value of good customer service, but the customer service at H&M was poor ; no smiling associates, no thank you have a nice day, nothing. As this is the season to be jolly, I was disappointed with the customer service at the 34 street and 6 Avenue store.
Great for first timers! I went with a handful of coworkers and we loved this as a team bonding activity. All the employees are nice and super helpful. Highly recommend.
My go to store for everything...they didnt have what I wanted in stores but I definitely got it online
Love their styles, designs and value for money, may be its a sweat shop factory at the backend, just hoping the people who make the clothes are being treated well now
I went to Several but this one was the best. Alot of merchandise. Prices are affordable, depending on what youre looking for. Friendly staff, organized and cleanliness is Excellent.
Its well placed in the 34st. Great variety of clothes and prices. However, the service can be improved. Most of the time, there are not enough cashiers in the stores. Therefore, you spend more time in the line than looking for clothes.
Its a cool store, staff was very nice and helpful
This place is always super crowded and literally never has any product in it? How is it possible, I come here often as it’s close to the PATH station. I’d like to one time leave with clothes I like
Only went look for leggings they did not have.
Great merchandise but not many people on the floor to help!
I just bought clothes for my niece. They have sale section for kids. Everything is ok until youre in front of the cashier, I mean theyre nice but unfortunately they only have small bags (maybe just that time) and customers dont know that so those who shop a lot will struggle to bring mini bags with them. Just feel bad.
Excellent prices, love it!!
I always end up buying more than expected. staffs are nice! I mean I had one incident when a staff was dying to go home and i was like the last customer trying on cloth but who wouldnt have an attitude? i didnt let that ruin my I just bought a new outfit Im about to kill vibe. this location is always organized when i pop up. I always make a visit on my unexpected plans and leave satisfied. location is convenient, right next to train station and local buses. loveeeeeeeeeeeee h&m
Nice very spacious store with large selection and a staff member on the floor was friendly. Unfortunately this was way overshadowed by my experience when I went to pay. You would think that with the huge amount of rent or mortgage they must pay they would hire cashiers who encourage customers to shop there. But I was really disappointed to have to change my mind about this store when I went to pay, after being served by Daniel. After seeing the way he treated the customers before me I was hoping to get a different cashier but no such luck. He actually turned his face to a wall to his right when speaking to me so that he was literally talking to a wall, he was so rude it was comical.. but this is actually a customer service position. It made me wonder what HR was thinking when they hire because, clearly, they werent thinking of the customer.
Basic h&m, went in and out quick for a basic shirt
This h&m is big ,I saw this really cute white t-shirt dress with an opening in the back @ the store on 17 & 5th ave. I went back the next day it was gone I went to 34th st it was there, go check it out the dress was only 15.99
Service was good. The selection wasnt bad at all. If you bigger then a large though you gonna have to look.
Very small size selection. In the maternity section either XS or XL. Escalators up and down maternity section not working, especially great for, well, pregnant women who are huffing and puffing anyway. No fitting room on third floor, so people have to go up and down the not working escalators again. No places to sit down in the maternity section. I would love to see more thoughtfulness towards pregnant women in this store (in the MATERNITY section).
I love shopping at H&M, I always find Items that suits my satisfaction. its easy to find what Im looking for because everything is always in place.
Staff has attitude and doesnt always want to work or help. Staff is always hanging around and gossiping. Store has so much space and is neat in some areas. In the middle of the city, cant expect too much.
I gave this place 3 starts becaus the amplius space but the products are overpriced i think this store sell because of the turist visiting the city and the name of the store but all year around i almost see the same style and colors most.of the the time pale colors if you work ina office i think is a good choice but buy when there are specials if there is a special day or week in the year, i barely hear about
Staff in fitting rooms was helpful and nice. Person behind the counter was completely useless, was distracted talking to colleagues the entire time and stood there doing nothing having a chat while customers were waiting to be served. In the end was so distracted that he left the security tag on my product that I discovered that night.
Total reviews rating 4.3
199 Reviews for H&M 2023:
Review №1
2022-05-31If you become an h&m member with an email ID in store, you get an extra 10% discount on your first purchase with that email ID.Good number of fashionable options at a great location with 4 floors of clothing and accessories at prices that are very friendly to the pocket.You can also pick up online orders here which is quite convenient if you know your sizes. They also have a 30 day return window.
Review №2
2022-02-13I have always enjoyed coming to this particular H&M store. Its in a fantastic location (right next to the subway entrance and exit). Its a huge space, with lots of open space and great lighting. I shopped at this H&M many times pre-pandemic and it was always well organized clean and very well stocked-- this still seems to be the case now.The only concern Ive had in the past is that the wait for the cashiers and the changing room was rather long--but even then it was a relatively positive be experience.
Review №3
2021-05-08This store has all the nicest clothes, very trendy and organized. The store is very different then any other H&M Ive been to, its very spacious. All of the staff was very friendly and helpful the female cashier were extremely pleasant....
Review №4
2021-01-27Always the best place for inexpensive clothes and great deals!!! This time I checked the maternity department on the third floor and they had so many good items on sale!!! I got 4 pants and 2 sweaters for $60!!! Considering you won’t wear these clothes for long it is really perfect!!!I also stopped by at the kid’s section...omg...just overwhelming with so many cute and super funny outfits! I will definitely come back!!! And I did already lolOnly remark about not having a preferential lane for pregnant women...
Review №5
2022-05-14Assistant were incredibly rude and didn’t let me into the dressing room!Today I went to shopping to this H&M with my friend. When my friend was trying on clothes, I went to her dressing room to fix my outfit.Because I am a foreigner and English is not my first language, I didnt immediately hear that the consultant is asking me to leave the fitting room.As soon as I heard that request, I said I’d come out as soon as I got dressed, which is what I actually did.After that, I was waiting for my friend near her fitting room. As I was helping her to button up her dress, the consultant came to me asking me to leave the dressing room at all and to wait at the entrance. On my why? question, I heard I was violating their company’s policy and she was threatening to get me out of here with security. I got out, but that’s not the end of the story.After a while, when I wanted to try on some things, the consultant who kicked me out of the fitting room said that I cant go into the fitting room because I dont respect the organization’s policy and was rude to employees. She also added that she is not interested in how I will determine the size of the things I choose. I doubt that not letting me into the dressing room was also reasoned by the organization’s rules. Rather, it was a personal wish of this unprofessional assistant.I have been to many H&Ms in European countries and have never seen or heard of such a nuance of the organization’s policy. In none of the German, Austrian, Polish and Ukrainian H&Ms I was never reproached for such. But even if American H&M has another policy and you are so principled about your clients not to be in the dressing room if they have nothing to try on from your product, you can report it more politely, without rudeness or threats.I also find it unacceptable for staff to point out the attitude of their clients. And I find it even more unacceptable not to let customers into the dressing room because of their bad attitude. I’m not sticking to the phrase the client is always right, but I don’t see my fault for not leaving the fitting room 0.000001 seconds after I was first asked and I really cant see any rude attitude to H&M employees in asking assistant to explain why cant I stand near the fitting room to help my friend.This story upset me a lot and spoiled my opinion about H&M.
Review №6
2022-05-26Dressing room staff is incredibly rude and uninterested in help you. But the very second you try to support a partner by coming into the dressing room. (For personal reasons) They are super quick to complain.If that is H&Ms official corporate policy, this will be my last time shopping with H&M.
Review №7
2022-06-15Its H&M. Cheap, fast-fashion goods. The quality of some of their clothes is pretty bad, worse than I remember. This particular H&M location was nice with multiple floors of womens, mens and home goods.
Review №8
2022-05-27Went to this location after work today and had a terrible experience. I could have given 0 star if I could. The sales girl was extremely rude and racist towards me. I couldnt catch her name but she was a short black girl. It was around 3:40pm to be time specific. I had accidentally picked a wrong size pant which I realized it after a while. As soon as I realized it, I hung it on the hanger nicely and placed it close to where I initially took it from. Right after this, I heard a girl behind me yelling. She was a sales girl, she literally made a scene and commanded me to put it where it belongs in a condescending way. She didnt have to yell at me like that, its her job. She gets paid for that. She should not be working as a sales clerk, and she is not going to get anywhere with that attitude.Fix your attitude if you are reading this!!!
Review №9
2017-09-269.24.17 - Large location with well kept and stocked merchandise. The fitting rooms can get crowded and a line can form, but it generally moves fast.The store is located across the street from Macys in Herald Square. On a Sunday late afternoon it wasnt crowded, but early evening it seemed to get really busy.Customer service is hit or miss, but in generally You should be able to find your size because its well stocked.
Review №10
2021-11-24I had a very bad experience with the manager and the cashier, when I arrived to return one of the shoes that I bought yesterday, she refused because the shoes did not have the tags, although I showed her the receipt that I bought yesterday, she did not want to change them or return the money, because the shoe that I gave her had another size number, they were 39 and I am 38 with reason they did not serve me the shoes because they were not my size and on the receipt they noted that they were 38, incredible I have always bought many stores and that had never happened to me, when I return an item they always take the receipt and sometimes not because the manager knows that they are articles of their company, it is incredible that this happened to me and I did not even wear the shoes I lost my money, for a their mistake with the labels, we all make mistakes we are human but it is incredible that they did not accept a mistake from them