In-store shopping
Yes
H&M in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Recycling
Clothing
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 855-466-7467
Site: https://www2.hm.com/en_us/index....
Site: https://www2.hm.com/en_us/index....
Opening hours
- Monday:9AM–11PM
- Tuesday:9AM–11PM
- Wednesday:9AM–11PM
- Thursday:9AM–11PM
- Friday:9AM–11PM
- Saturday:10AM–11PM
- Sunday:9AM–11PM
Other Clothing store Nearby:
H&M in other cities:
Comments (199)
Love, love the products, however, cashiers need to inform shoppers of offers; let us decide whether we want them or not. Cashier with that beautiful head wrap/scarf, you are beautiful, very pleasant. He was the BEST. FYI, COVID-19, DOESNT MEAN WE HAVE TO GO ACROSS THE STREET TO USE THE RESTROOM/ NO ACCOMMODATIONS FOR PREGNANT WOMEN. HMMMMM.
This place is awesome. Something for everyone. My wife was looking for more plus size clothes. Not much here fits me either. Open up more registers and have a restroom please.
Cashier was personable and friendly. Great selection and sales. 2 adult pants, 2 maternity shirts, 1 adult pj set, 3 newborn outfits, socks and bibs.... $135!!!! Need I say more?!
Stopped here because they had some sales going on...clean store...was thinking about getting some outerwear and hoodies.... the Jeans looked nice on the rack..I tried them on but they were skinny and too tight..fit was just not right...service was good .. I would still recommend this store.
Huge range of H&M clothing. My kids love Shopping at H&M no matter which part of the world we are at. I give this store a 2 star cos the staff here don’t seem to like their jobs - rude and abrupt!
Well for starters, we needed a a bathroom with baby changing table-we were told that due to covid the restrooms are closed- its funny - 3 stories of a store - very few wearing masks- yet restrooms are closed due to covid. Just stupid. Joke.
Went to ask for help and the employee in front ignored me. I asked him again for help and he turned his face towards the wall to not talk to me. I went to ask for help to another employee and when I turned around the same employee who ignored me was talking to other costumers. Why would he help other customers but me? Im a Regular shopper at H&M and rep them all the time.I don’t want to imply race in this but I’m a Latina. He might’ve ignored me for that reason since he was happily talking to the other white pair.
Multiple floors for womens , mens, children, and home goods. The staff is nice. Theres dressing rooms. The home section is nice I have as very impressed with selection.
Not much of a selection. Was not impressed with the merchandise. Styles not up to my taste. No real bargains, poor quality selections.
Better leave 30 minutes to check out. Not because it’s overly busy, because they cut the staff as short as possible and close most registers!!!
H&M has the zebra tee shirts for 9.99 greatest price EVER! I always check out there sale section, the prices encourages me to expand my style peripherals.
They should advise that fitting rooms are closing earlier than the store. It makes no sense!
Kinda hard to find your perfect size for things, but otherwise its a great place with friendly staff 👍🏼
The store setup is great; however, anytime I go to the store, it never has my size in anything. The H&M in Downtown Brooklyn is better, in my opinion.
The prices were right the material was right I was pretty surprised. I shopped their when they 1st opened here and wow they vdidnt fall off. And their open over 12 hours 9am-10pm WoW
World’s largest H&M, right on Herald Square. This H&M displays everything the brand carries, including home goods. Decent sales and plenty of space even when busy.
Beautiful store. Lots of fancy dresses and other items!
Disappointing that they don’t carry any of their extended sizes in store to shop in person or try on. Given the size of the store, you’d think they could make a little space.
Has everything. Gives discounts. Signing up gets you better deals.
By collaboration T-shirtCoca-Cola × H&MIm cheering for New York City❣️
Just like any other H&M, meaning understaffed and unorganised, but this one is also extra slow...Staff at the cashier desks seems to be sleepwalking (except when they chat with their colleagues), they look at each item - be it a coat hanger, clothing or a dollar note - as if seeing it for the first time, turning it around in slow motion and you wonder if they are from this planet...
You will definitely find anything you are looking for at this store. Prices are reasonable and the selection is endless. This store has 4 beautiful levels!!!
I love this H&M in the early morning hours. The stuff is very nice. The collection is beautiful and the store itself.
Took my granddaughter to shop there and she loved it
MOST OF THE MENS STYLE ARE NOT EUROPEAN CUT WHICH IS REFRESHING... WAS ABLE TO FIND SOME NICE FLANNEL OVERSHIRTS AND SOME NICE TURTLENECK SWEATERS...PRICES ARE VERY REASONABLE...
You better your correct size first time around, otherwise you want once return for exchange. I brought an XL beautiful dress and a large pair of sweat pants which I needed a medium; I searched four H&M stores and couldnt find my size. I said this because the store sales their products very fast. So know your size before bringing it home. Or try on in store. Something I didnt have time to do. Good place to shop if you want summer light clothes .
Its alright. Definitely depends on the season.
Very nice store with a wide variety of clothing and goods, the location is nice and right next to transportation. The staff is fine and service is fairly fast and friendly.
Its the fashion statement store for everyone that comes with affordable prices. The store gives everyone a chance to dress well without draining your pockets. Its like a.ine stop shop for everything which includes household items. It gives us the opportunity to look and feel good
I disliked it it only has colors like white, cream or black. And thats it yeah the clothes were cheap, but there wasnt variety of colors. So I didnt liked it
I love this H&M, they always.have the latest fashion. I got my graduation outfit from here and I got a lot of complements for it.
Friendlyy and Kind easy to find all the items
Large store, clean, have different items that you can miss in other H&M stores in smaller cities.
I bought some nice pant. I didnt have to wait long on line. I was in and out.The pant fixed very nice. I must buy another pair.
Loved that it was open late even with Covid still being a thing for other businesses.
I searched high and low for a shirt in the window - which they did not have (unfortunately). But it was the customer service that did it for me. Kevin was so helpful. We searched the store, checked the window display together and offered to help me find something similar. We dont get great customer service like this!! Much appreciated!!
Very excellent store and collection
Very cheap clothes and suitsCustomer service is not that good do-it-yourself
I went to purchase brought item tried it on at home wasnt for me. Saw another consumer with same attire, very cute on her. Got refund. Next time will find the right piece.
We were here to get a big discount on tons of branded clothes and bags. Its nice to get souvenirs like sundries and food. You can choose from a lot of boxed and wrapped sweets. For me, it was a fun experience for the first time. For shoppers, this is best.
Nice brand with reasonable prices. Good quality products.
Completely understaffed the line was a 30 minute wait and on the third floor they had absolutely no one working up there I needed help finding the stockings and there was no one on the floor to help and when I told one of the employees I needed some help on the third floor she completely walked away from me i understand she may be over worked and tired but that is no way to treat a customer especially one that was being respectful.
I love H & M, lucky girls get ,2 levels the men get 1 level. Up to date styles all day long. Good prices. good.quality.How can you not have at least one or two things from H&M?? Its impossible!!
Overall shopping experience - decent! I wish you have more maternity clothing. 🙏The only reason Im not giving this place 5 stars is one of your staff (bald guy) farted in the elevator as he was exiting with the clothes rack and hanger.... This happened yesterday June 16th between 5:50 and 6:00pm. I would have appreciated if you had told me rather than let me get inside and suffer (the elevators are slow and I was heading down from 3rd floor to basement so imagine that).Not to shame you but unless your elevators smell naturally like fart, then somebody really did it and only that staff unloaded the lift before I got it. *I am pregnant and my sense of smell is heightened*
Best customer service in NYC! I had an issue, and the manager (a young man, cant remember his name, but it was this Thursday, April 8, around 9:15 PM) was kind, understanding and went above and beyond to help me. However, its not just the manager: every associate I spoke with went out of their way to help -- beyond what I asked for.Compared to some of the other locations Ive been to, and especially given what a tiring, thankless job retail is (H&M employees, I have heard, often get some of the worst mistreatment), the fact that every one was so nice, helpful, and eager to make the shopping experience better was really meaningful. I mean, clearly, given that Im writing a review of an H&M!Thank you Herald Square staff!
My favourite store. I love the prices. A Male customer service man was not helpful. The ladies were great. I will be back.
Good location, it is mostly dress clothes for work rather than casual because of the area of NYC its in. They didnt have as much in the store as I thought they would.
Good deals I save $47
Certain areas, theres no one to help you, looked like an abandoned post apocalyptic movie.This is a fairly large H&M and they were lacking items and sizes which I found odd.
I returned some items and had a find. Always can find something special when now looking for anything.
Very pleasant staff didnt even bother me even though I am a homeless girl who walks around with her Cart of belongings no one bothered me or harassed me or made me feel unwanted or like I was some kind of criminal I would definitely return and shop there as I was window shopping today cuz I had never been in the building
I found 2 outfits and undergarments for around $60 only thing is the undergarments were pretty tight ...they need to be made more elastic like
Clothes were awesome. Nice styles and no size is left out . Very trendy but reasonably priced.
Super big, I was looking for a particular item. Kinda crowded, I will only go to this location when Im looking for a hard to find item. I rather shop online or at a much smaller store. *Rude guests/customers
Jan 14 2021, the store was empty of people and a pleasure to shop. They greeted me at the door and the cashier was super nice. Selection was really good A LOT of stuff on sale. You just have to look.
Nice clothes. I like the discount area. If you are looking for cheap discounted cloths for men. Then this is the place to go. Women however, the clearance sale isnt all that great
Shopping time!
Some surprise here that the store has so much room and give, but not enough merchandise. In a location where multitudes shop, there should be a bigger size scale for the many full-figured women. The one Im buying for could only use the accessories.The lack of sales / stock staff on a Saturday was another surprise for the wrong reason. Granted, self service is what underscores their worldwide competitive success.One thing for sure: Theres always something new. Inexpensive Corporate- or intimate- wear may be what youre after.Try them, go there. Itll otherwise be your call, but many sorts shopping here seem relatively happy.
As of 1/29/2021 the fitting rooms are closed for Covid, which makes sense. The store is huge and yet very organized and clean. Friendly/helpful staff.Edit: as of 9/13/21 fitting rooms are open
Clean store, friendly staff, didnt make me feel bad for showing up at 7:30pm.2 girls at the counter of mens dept on 10/6 were both great, give them raises please and thank you. (forgot to get names 😭)
Good prices ! Quality clothes !
Pretty Clean well kept store. Decent prices, fast service. Wish they had a better selection of clothes sometimes. The Mens section is so damn small. Also they need to bring in more Moschino, it always sells out so fast. They have a home section with very cute household items.
My favorite place for a blouse, guaranteed to find a good deal & stylish out fit.
Did not like the service at this store. Could not find a shirt I found online. Nobody could help me in the store and when I asked at the register if they knew where the next closes H&M was, they asked if I knew how to use Google. I went to Old Navy. I dont need that.
I had a great experience at H&M due to all the wonderful sales and holiday discounts . However, Im a former sales associate at the GAP therefore, I no the value of good customer service, but the customer service at H&M was poor ; no smiling associates, no thank you have a nice day, nothing. As this is the season to be jolly, I was disappointed with the customer service at the 34 street and 6 Avenue store.
Great for first timers! I went with a handful of coworkers and we loved this as a team bonding activity. All the employees are nice and super helpful. Highly recommend.
My go to store for everything...they didnt have what I wanted in stores but I definitely got it online
Love their styles, designs and value for money, may be its a sweat shop factory at the backend, just hoping the people who make the clothes are being treated well now
I went to Several but this one was the best. Alot of merchandise. Prices are affordable, depending on what youre looking for. Friendly staff, organized and cleanliness is Excellent.
Its well placed in the 34st. Great variety of clothes and prices. However, the service can be improved. Most of the time, there are not enough cashiers in the stores. Therefore, you spend more time in the line than looking for clothes.
Its a cool store, staff was very nice and helpful
This place is always super crowded and literally never has any product in it? How is it possible, I come here often as it’s close to the PATH station. I’d like to one time leave with clothes I like
Only went look for leggings they did not have.
Great merchandise but not many people on the floor to help!
I just bought clothes for my niece. They have sale section for kids. Everything is ok until youre in front of the cashier, I mean theyre nice but unfortunately they only have small bags (maybe just that time) and customers dont know that so those who shop a lot will struggle to bring mini bags with them. Just feel bad.
Excellent prices, love it!!
I always end up buying more than expected. staffs are nice! I mean I had one incident when a staff was dying to go home and i was like the last customer trying on cloth but who wouldnt have an attitude? i didnt let that ruin my I just bought a new outfit Im about to kill vibe. this location is always organized when i pop up. I always make a visit on my unexpected plans and leave satisfied. location is convenient, right next to train station and local buses. loveeeeeeeeeeeee h&m
Nice very spacious store with large selection and a staff member on the floor was friendly. Unfortunately this was way overshadowed by my experience when I went to pay. You would think that with the huge amount of rent or mortgage they must pay they would hire cashiers who encourage customers to shop there. But I was really disappointed to have to change my mind about this store when I went to pay, after being served by Daniel. After seeing the way he treated the customers before me I was hoping to get a different cashier but no such luck. He actually turned his face to a wall to his right when speaking to me so that he was literally talking to a wall, he was so rude it was comical.. but this is actually a customer service position. It made me wonder what HR was thinking when they hire because, clearly, they werent thinking of the customer.
Basic h&m, went in and out quick for a basic shirt
This h&m is big ,I saw this really cute white t-shirt dress with an opening in the back @ the store on 17 & 5th ave. I went back the next day it was gone I went to 34th st it was there, go check it out the dress was only 15.99
Service was good. The selection wasnt bad at all. If you bigger then a large though you gonna have to look.
Very small size selection. In the maternity section either XS or XL. Escalators up and down maternity section not working, especially great for, well, pregnant women who are huffing and puffing anyway. No fitting room on third floor, so people have to go up and down the not working escalators again. No places to sit down in the maternity section. I would love to see more thoughtfulness towards pregnant women in this store (in the MATERNITY section).
I love shopping at H&M, I always find Items that suits my satisfaction. its easy to find what Im looking for because everything is always in place.
Staff has attitude and doesnt always want to work or help. Staff is always hanging around and gossiping. Store has so much space and is neat in some areas. In the middle of the city, cant expect too much.
I gave this place 3 starts becaus the amplius space but the products are overpriced i think this store sell because of the turist visiting the city and the name of the store but all year around i almost see the same style and colors most.of the the time pale colors if you work ina office i think is a good choice but buy when there are specials if there is a special day or week in the year, i barely hear about
Staff in fitting rooms was helpful and nice. Person behind the counter was completely useless, was distracted talking to colleagues the entire time and stood there doing nothing having a chat while customers were waiting to be served. In the end was so distracted that he left the security tag on my product that I discovered that night.
Great prices. You can always find something that you need. Quality of clothing is okay. Sizes tend to run large. A small Fits like a medium. The extra small fits like a small. Which means if you wear extra large xx-large you will be able to find sizes that fit.
Always find something nice, didnt get the sweat pants or sweat shirt I wanted all that was left was Lg. or Xl, an smalls. So I will try again or go on line ordering. But always a customer for sure.
Very pretty clothes. Store was very aesthetically pleasing too
Closed, but the website and Google says that they’re open. Thanks for the wasted trip!
Was good, I am very stylish so i love to shop there but,the customers service was not welcome very low and no smile. But dont let that stop you. And not enough peoples on cashier, be ready to stand there for 1 hr
As expected from an H&M. Lower quality materials, but very affordable prices and decent styles to choose from.The fitting room is fairly big and the long line tends to move rather quickly.Remember to bring your used clothes/fabric. You can get 15% off (or is it 10% off) your purchase. Also, if you download the app and show the code in the inbox during checkout, you also get a discount of 15%.
I love this place so much, it’s very huge and there are so many clothes to choice from. Fashion wise amazing!
Store is very clean and well lit. Huge selection of clothes. My only issue was that there are a lot of registers but only a few actually open. And they all had long lines. I did go on the weekend so it was to be expected.
Its pretty chaotic in there currently. It could be the summer heat or just the fact that a store this size is open right now and not limiting the amount of people entering. It is a huge place though. We bought two things from houseware and had to wait almost an hour to check out.
Exceptional. The cashier was pleasant and extremely helpful
They have a great selection and an overall good shopping experience. HOWEVER, their customer service is somewhat lacking. Usually the associates are fairly nice. Im not sure who hired Jerry, and i wont get into details, but he provided me with possibly the worst customer service Ive had in my life. He is not fit for retail. I dont write reviews unless I feel very strongly that I had a positive or negative experience. And, I strongly feel that Jerrys employment at h&m should really be reconsidered especially at this critical location.
Great store, friendly staff, and wide selection.
Their sales are remarkable, but watch out for quality cause quality matters. They do have some AMAZING finds at the right price its just a matter of searching.
Nice staff, always organized
Kind of busy but uncharacteristically well staffed perhaps theyve made some improvements. Love this store they always have a great clearance rack.
Great staff and service. I liked a black guy who was a staff at fitting room. He was soooooooo kind :))))
They making you wait in line for dressing room for 20 minutes, while they have at least 5 fitting room available, people working there very slow and instead of work chatting about relationships and life. Rude slow service. Never coming back.
Love the home section. Spacious store. Doesnt feel like youre at crowded 34th Street. Maternity is on the top (warmest floor) and bathrooms are in the basement and were not working the day I went.
I have a love-hate relationship with H&M: Shopping here is emotional russian roulette. You will either walk out disappointed at the fact that you havent found a single piece of clothing that would fit you well in such a large collection. Or you might walk out amazed at the fact that you found an Express quality beautifully tailored dress/blouse and cant believe you got it for such a good price. This is probably due to its prime location in mid-town New York, and the amount of people stopping by and scooping up the best deals and most beautiful pieces. In any case, H&M sells clothing from several designers. If you find a piece of clothing that fits you well, look at the label and remember to shop and scan the pieces of this particular designer first. Sounds like a lot of work, but once you know which of their designer lines fits you well, youll walk out happy to have found a deal that fits you perfectly, more often than not.The other caveat to this store is its high transit. The check out ladies are a bit guarded, but I can understand why; customer service is often the folk people take their frustration on.The big revelation about H&M is that it sells bras that are of late, better in design and quality than goddess-of-all-bras- Victorias Secret. Just last month, I returned 2 Victoria Secret Bras and got $120 back. Then I ran to H&M and walked out with 8 beautiful bras for the same $120 bucks; and they last. I have H&M bras that are 7 years old, and my favorite still has no holes, and the wiring has not poked out.
In general, I absolutely LOVE H&M. But this particular branch is terrible! I know, and they know its busy, so I cannot understand why, in my 45mins there, I saw at least 3-4 team members swanning around slowly and lazily, avoiding work and not really doing anything. Anything on sale is in a complete mess, looks like a warzone, and I spent over 15minutes waiting in line because only one cashier desk was open, on a Sunday! I did see 3 other team members walk past, talk to the 1 person working the cashier and not relieve her or open up another till. Pretty pathetic and disgusting. Im shocked and surprised people didnt walk out. How can you make people wait so long to pay? There was only 4 customers, yet it took ages. Never coming back to this location again. Avoid it at all costs!
Asked in the fitting room if an associate could get me another size, as is posted in the dressing room to ask employees. His response you can get it yourself and shared hed hold the room.I understand its a large store and busy, however employees do not need to be rude.
Love H&M in general, but the latest collection- which looks fantastic - is unfortunately only suitable for ladies with a size 4..anything larger just looks unflattering. Even the plastic mannequins are skinny, lol. Disappointing. Hoping H&M doesnt forget about us regular sized ladies!
Hours were listed wrong on Google maps, ended up coming out here an hour earlier. Saw some folks waiting outside as well. Called H&M customer services to get the correct time, and I suggested an update on hours.Perhaps it was just the holiday hours listed, without current updates.
Pretty standard, didnt exactly get what I needed & had to return an item because a cashier forgot to remove the sensor, How was I able to leave the store without any problems ? Lol bad security I guess.
Ugh they were so rude and mean to me. I needed a lot of assistance and no one wanted to help me ;(.
Im a visitor from the Caribbean and whenever I come to the USA H/M is a must, but for some reason Im not getting any thing this year in store
Always problems with checking out in this location. Not enough cashiers or computer system is down like it was yesterday. I couldnt even pay with cash. The cashier announced that all sales are final. No returns. I spent my time there just to leave everything by cashier desk.
One of the biggest H&M store in the city and its located directly across from Macys. The store has three floors on the corner of 6th and Broadway. This location tends to always be busy so be prepared to wait in lines. Theres always a line for the dressing room and lines for the registers. They have a lot of staff working to keep the floor and dressing rooms neat of clothes. Unfortunately they are so focused on this and often ignore customers who need help. Theres also not very many items in the sale racks. At other H&M stores theres usually an area for the sale racks. This one has only one or two racks on the second floor of sales items. Kudos to the window and floor designers though. They always manage to make the clothes very compelling to look at. Everytime I walk by I end up going in the have a quick look.
This H&M is okay, not that it’s extremely bad but the service with the staff is subpar compared to others I’ve been to. It had a good variety and if this H&M doesn’t have something there is literally another store on the same street just further down. I give 3 stars due to the fact that when I go downstairs to the men’s section the lighting is depressing and there’s like no AC pumping, no music and it just made the male employee look so depressed. He smiled and was very polite but he looked so miserable and hot due to the temperature. They need to upgrade they’re downstairs level.
Biggest h&m with 4 stories worth of all of h&m’s varied selection of clothes and home items
So many nice stuff found a cute pair of pants for my daughters birthday
Neat and clean. Carries a decent amount of inventory so that I dont have to purchase everything online.
They always have a sale going on and their clothes are usually a perfect fit. I just wish I money all the time to get their pants and dresses every time I pass by there.
Nice store, very attractive n chic. Prices were good also. The store has a nice layout, you have adequate space to freely shop. Check was pretty fast also
Affordable and up to date on the latest trends. This is my favorite H&M versus the other stores. The jean are getting to be better than the ones offered by Express and American Eagle. I kid you not, you can get a fluffin awesome pair of jeans for $19.99 that fits amazing.
Store was great. Cashier was rude.
Kind staff, organized local despite how rude and inconsiderate the customers can be. Remember being able to shop is a privilage, dont be snobby or impatient; working retail in nyc is the job of a hustler, respect that pls.
I am a fan of h&m. However, this store had limited supply of boys clothing. There are a vast amount of women, men, and girls clothing. The clearance racks were confusing. The red signs on the walls were claiming $5,$6,$7 clearance. But certain items were marked with $17🔝. Another customer shared the same thought in the store. She said that they were disorganized and she left. In addition there were no sales associates operating the floor to help customers.
I asked the cashier on the 1st floor, if there were any extra coats of the one I wanted because it had a stained and she just did not care. Instead she said “We don’t have it. What’s ever out there, that’s all we have”. She just didn’t want to ask or look up on a device if there were any extra in the back.
Poor customer service at the register, this guy argued with the customer because he felt she was returning to much cloths and then when it came time to ringing me gave me attitude and walked away from the register while ringing me multiple times. Hes a jerk and needs some training.
Great Staff, Well Kept, but.... The lay out of this store is horendous who ever thought that laying out a store based on outfits was a great idea is crazy!I literally had to go up and down the escalator about 4 times and not only that but its literally like a maze in there... Stop trying to be inivative and keep clothing together based on collection just as the online store has it and every other H&M store in the world. I will never shop here again. Ill stick to my local store on 42nd and 7th
Surprisingly, this H&M had a dress I was able to fit (XXL). And, it was on sale 😉. Definitely will add H&M to my list for trendy, and cute places to shop. The line was long, but it went fairly quick.
H&M as youd expect it. My daughter got a great bargain with a nice dress for unbelievably cheap $3. What I dont like is the Im fed up with you face of most employees there but that seems to be normal at clothing stores in NYC.
H&M is always great. Check out this 4 floor super store right in Herald Square. If your not looking to shop in a mob scene, I suggest going during the day, 5pm and after is crazy packed. They have a great selection of clothes and a homes good section which has some really cool stuff. Definitely of of the prettier locations in the area
This is a huge store. Multiple floors so plenty to shop. Its very nice and bright in there. Its usually very neat and well stocked. Clothing for the whole family
Use to love this store they change so much barely have anything
Got a lot of things for work under$200. Great prices
Always finding something. Its great i can get stuff for myslef, kids, guys n the house. Plus i have a bunch of clothes that should be trashed but i can donate them to H&M n get a card for 15% off my next purchase.Went there for work shirts n got a card for 30% off. 😄 ill be back here soon.
Found exactly what I was looking for, but the chasiers were super slow.
The store wasnt orderly but not messy. Took some time to find the right size in every item I was interested in
They always have something!
A universally hip store, caters to the young and mature hipsters. Cool styles at reasonable prices. Certainly one of my favorite places to shop for trendy clothing.
One stop shopping for Christmas and best price for the season.
Very clean, but security think everyone is trying to steal, make you dont want to spend your money.
I only enter to buy one coat for the weather and it was amazing. I found it, was cheap and it all that I need for that moment.
Always randomly closed. They don’t sell shoes at this location even though the mannequins have different styles that H&M currently sells.
When you want style without paying ridiculous prices...(This review was written some time ago, before I discovered their location in Africa attempted to release an ad that was racially offensive. The ad had a pic of a young Black child wearing H&M, with a caption reading the coolest monkey in the jungle. The population of that particular area in South Africa came and trashed the store. Please look up this article online. Now, whenever I wear one of my H&M pieces, I feel this is what the company thinks of me. I no longer buy any of their items.) 12/19/18
This location is a tad crowded and you wont get a lot of variety for mens clothing. I prefer the one one 59th street, or 14th. For womens clothing this place is a wonderland which is great to take a woman out on a date and spoil her every now and again. However, when it comes to mens wear you can definitely find me at the 59th street location a lot more.
I was sent here by the H&M employees on 42nd St. I knew exactly what I was looking, I just didn’t know where to look. After looking for awhile I found an employee who was pretty sure what I wanted was downstairs, but he helped me look upstairs first. No such luck so he sent me downstairs. No item to be found. I knew the item was online, but I wanted to try it on before I bought it. H&M doesn’t deliver to store, but they tried to help me find something similar. Being a size 14, we had no such luck. The staff was amazing, but its very insulting that the H&M company won’t carry average sizes in store. If my online order hadn’t been free shipping I would have wasted money just to try something on (which, once I did, discovered it was too short to be work appropriate).
Cashiers are slow. Be prepared to wait on line to pay for more than 15 minutes. And no, its not because of covid.
Terrible staff. Multiple tills all over the store only 2 open and two people in the whole 4 level shop serving. No signs telling you that all the till points are closed. No seating by the changing rooms. If I could advise you. Dont go to H and M.
No selection of which has renewed in its interest should get through unusualmBehavior that some of us that weve tried to get into it alive
This is the biggest H&M there is. Its get super crazy and hectic in there.... but it is the only store in NYC that has a floor for H&M home so I always find myself going through the chaos to find the best stuff for my apartment!
Sales rep who assisted with my return was a pleasure
A young male staff member manning the changerooms let my daughter in to change and blocked my way when I followed her 30 seconds later. This happened 10 minutes before the store closed and I had already been in the changerooms, leaving briefly to find a different style of shorts. He then rudely told me to drop off my clothes at the desk on my way out. When a female co-worker asked him what he was doing by closing the changerooms early he said didnt want to put the clothes away.
Always something you wanna buy
This location in particular its very good to look for sale items, the prices are really good but the selection and design has not kept with past times standards. Having in mind that what you are looking for here is either fast fashion or basics you are in for a good deal.
Its H&M! Great place for basic ts and quick accessories. This location has a live DJ and I want able to find what will probably be my favorite shirt of the season for under $10 bucks!
Love everything that the store has but the cashiers are totally rude and had it to wait 45 minutes in the line and only had 5 persons a head of me. If I didnt like the clothes so much I wouldve left.
Very nice store. Right next to Q station. Dressing rooms are not available.
Great store they had everything I was looking for, for a great price. The location is great because I jump right on the train right as I step out of the door. The staff was more than happy to help me find what I was looking for.
I like the selection of stuff but the customer service is terrible. They dont greet or speak to you except to ask if youd like a bag or next customer.
Mehei is the best sales person and cashier. He helped me find what I needed and gave me advise on what I should buy for a gift! Best customer service!
Its a huge store with lots of inexpensive clothing for the whole family, the 34th St store even has nice things to decorate your home, Im glad their on line now.
Its always good, just didnt find a coat i was looking for, thats why I give 4 stars!😕sorry!
Great selections...Overall my favorite H&M in the entire city thus far...As a guy I love my options and the peace of mind that I can browse and have a great time shopping. This is the spot for exactly that. They have the jamming DJ mix on the radio when you are inside...Love it.Eat, Play, Shop...Live Life Unscripted
Nice store, neat, can find things easily. So items you see in store are not online which is disappointing if they dont have your size in store.
I like some of H&Ms styles but everything I have ever bought falls apart within a few months... garbage quality clothing... with Target and so many other mainstream corporations making trendy affordable clothing... I think H&M is off my shopping list...
Why I love HnM is because their sale is real sale.. I got some realllly good dresses on good prices.Im a loyal customer of gap, banana republic, old navy, Zara and HnM.. And I would suggest Zara n HnM for some real good formal n casual dresses
One of my favorite stores. Although I hadnt been in a while, this visit didnt disappoint. We got a bunch of beautiful clothes for great prices.
Not much options to choose from and the prices are still high even with the sale season
Very good shopping,thank you so much 👍🤗
Very large store with lots of variety. Wish I had more time to shop around as I wasnt able to finish looking at the entire store. It was kind of busy when I went so the checkout line was a little long.
Nice and spacious 3 level store. Well stock. Lines moves really quick.
Not one of my favorite stores but theyre not bad with the prices
Always really cute stuff, 👍🏾😁never have my size👎🏾😞
Huge H&M that has all types of products, including home decor
If you can handle being in Herald Square with lots of tourists and 4 floors of good priced clothes then you should check this place out. Tip - the restrooms are is located on lower level 1.
I head straight to the Basics section. 5 bucks for an undershirt, the highest item is around 20 and its solid soft underclothing. There was a recent post-holiday sale that was excellent. Good for button down shirts that you just toss on and head out with friends, or wear under a sweater or something. Nothing here really worthy of workplace or a wedding. Good night out clothing as opposed to Sunday best. I definitely like the deals, and I have my eye on the David Beckham line which is pricier but looks so damned comfy! I have a huge weakness for soft clothing, especially stuff I just wear around the house, so I will return for that someday.
This is one of the most popular H&Ms in NYC, despite the heavy traffic of tourists, its always fully stocked, also they seemed to have more variety compare to the other H&Ms in midtown.
Poor service, manager useless all what he do saying order online, what the reason to be manager at store if he not doing his job
This is a Global Flagship Store meaning they carry all the products including H&M Home. Great place to shop with plenty of merchandise from baby to adults.
With their to return things for kids picked up a few things for my husband as I was doing the return the young lady at the register was very rude she kind of implied that I didnt buy its had to go all the way in my email to retrieve the invoice so I guess she caught an attitude and at the end of the transaction left the alarm on a hoodie so as Im leaving out it goes off mind you I have receipt in hand security guards were very rude to me then they hit me with the all wear different company from them I just didnt like the level of respect I receive that day and I see why H&M is going through what theyre going through
Why not take down the security tag? This happened second time.
Alex was extremely helpful!
I was over charge i took back the items and took something else when i got home and check my recipe they still over charge me $10 and this not the first time i have this experience
H&M is always my go-to for clothes. H&M is not only trendy but is easy on the wallet. Other clothing stores, especially the more popular ones, that specialize on affordable clothing tend to compromise on the quality of clothing often looking cheap which is a turn-off for me.
I like H&Ms style and its a good place to find affordable stylish clothing for a variety of occasions. Its often my stop for last minute event related shopping.Something that I would like for the company to improve on, is establishing an electronic inventory system for cashiers at least to have access to. When trying to locate an item over the phone, the item # does not help. A floor person needs to look for the item based on the callers description. If the items have shifted placement in the store due to reoganisation, that item is now hard to keep track of. In my case, I was trying to locate a dress I purchased in a smaller size, so I would know exactly which store in Manhattan to go to for the exchange.An even bigger improvement would be to be able to locate items throught the different stores onliine.
Well stocked with lots on sale. Too crowded now with New Years Eve tourists so go after the holiday week when its easy to shop.
This particular H&M doesnt have as much variety as the one on 34th and 7th or the one in Time Square. But my favorite one is the Flagship store on 5th Ave. There sales are great but it requires one to dig deeply for really unique finds. The clothing feels more like a warehouse, than an actual retail store. Good for quick basic buys.
Very well kept store. Usually neat and organized. I dont usually find things but I am also picky so I cant judge
I love H&M. I was able to get a really nice shirt and lounge shorts for under $6 bucks. Nah, you cant beat that with a stick... lol
Items were on sale rack that did not ring up correctly
Total reviews rating 4.3
199 Reviews for H&M 2023:
Review №1
2022-05-31If you become an h&m member with an email ID in store, you get an extra 10% discount on your first purchase with that email ID.Good number of fashionable options at a great location with 4 floors of clothing and accessories at prices that are very friendly to the pocket.You can also pick up online orders here which is quite convenient if you know your sizes. They also have a 30 day return window.
Review №2
2022-02-13I have always enjoyed coming to this particular H&M store. Its in a fantastic location (right next to the subway entrance and exit). Its a huge space, with lots of open space and great lighting. I shopped at this H&M many times pre-pandemic and it was always well organized clean and very well stocked-- this still seems to be the case now.The only concern Ive had in the past is that the wait for the cashiers and the changing room was rather long--but even then it was a relatively positive be experience.
Review №3
2021-05-08This store has all the nicest clothes, very trendy and organized. The store is very different then any other H&M Ive been to, its very spacious. All of the staff was very friendly and helpful the female cashier were extremely pleasant....
Review №4
2021-01-27Always the best place for inexpensive clothes and great deals!!! This time I checked the maternity department on the third floor and they had so many good items on sale!!! I got 4 pants and 2 sweaters for $60!!! Considering you won’t wear these clothes for long it is really perfect!!!I also stopped by at the kid’s section...omg...just overwhelming with so many cute and super funny outfits! I will definitely come back!!! And I did already lolOnly remark about not having a preferential lane for pregnant women...
Review №5
2022-05-14Assistant were incredibly rude and didn’t let me into the dressing room!Today I went to shopping to this H&M with my friend. When my friend was trying on clothes, I went to her dressing room to fix my outfit.Because I am a foreigner and English is not my first language, I didnt immediately hear that the consultant is asking me to leave the fitting room.As soon as I heard that request, I said I’d come out as soon as I got dressed, which is what I actually did.After that, I was waiting for my friend near her fitting room. As I was helping her to button up her dress, the consultant came to me asking me to leave the dressing room at all and to wait at the entrance. On my why? question, I heard I was violating their company’s policy and she was threatening to get me out of here with security. I got out, but that’s not the end of the story.After a while, when I wanted to try on some things, the consultant who kicked me out of the fitting room said that I cant go into the fitting room because I dont respect the organization’s policy and was rude to employees. She also added that she is not interested in how I will determine the size of the things I choose. I doubt that not letting me into the dressing room was also reasoned by the organization’s rules. Rather, it was a personal wish of this unprofessional assistant.I have been to many H&Ms in European countries and have never seen or heard of such a nuance of the organization’s policy. In none of the German, Austrian, Polish and Ukrainian H&Ms I was never reproached for such. But even if American H&M has another policy and you are so principled about your clients not to be in the dressing room if they have nothing to try on from your product, you can report it more politely, without rudeness or threats.I also find it unacceptable for staff to point out the attitude of their clients. And I find it even more unacceptable not to let customers into the dressing room because of their bad attitude. I’m not sticking to the phrase the client is always right, but I don’t see my fault for not leaving the fitting room 0.000001 seconds after I was first asked and I really cant see any rude attitude to H&M employees in asking assistant to explain why cant I stand near the fitting room to help my friend.This story upset me a lot and spoiled my opinion about H&M.
Review №6
2022-05-26Dressing room staff is incredibly rude and uninterested in help you. But the very second you try to support a partner by coming into the dressing room. (For personal reasons) They are super quick to complain.If that is H&Ms official corporate policy, this will be my last time shopping with H&M.
Review №7
2022-06-15Its H&M. Cheap, fast-fashion goods. The quality of some of their clothes is pretty bad, worse than I remember. This particular H&M location was nice with multiple floors of womens, mens and home goods.
Review №8
2022-05-27Went to this location after work today and had a terrible experience. I could have given 0 star if I could. The sales girl was extremely rude and racist towards me. I couldnt catch her name but she was a short black girl. It was around 3:40pm to be time specific. I had accidentally picked a wrong size pant which I realized it after a while. As soon as I realized it, I hung it on the hanger nicely and placed it close to where I initially took it from. Right after this, I heard a girl behind me yelling. She was a sales girl, she literally made a scene and commanded me to put it where it belongs in a condescending way. She didnt have to yell at me like that, its her job. She gets paid for that. She should not be working as a sales clerk, and she is not going to get anywhere with that attitude.Fix your attitude if you are reading this!!!
Review №9
2017-09-269.24.17 - Large location with well kept and stocked merchandise. The fitting rooms can get crowded and a line can form, but it generally moves fast.The store is located across the street from Macys in Herald Square. On a Sunday late afternoon it wasnt crowded, but early evening it seemed to get really busy.Customer service is hit or miss, but in generally You should be able to find your size because its well stocked.
Review №10
2021-11-24I had a very bad experience with the manager and the cashier, when I arrived to return one of the shoes that I bought yesterday, she refused because the shoes did not have the tags, although I showed her the receipt that I bought yesterday, she did not want to change them or return the money, because the shoe that I gave her had another size number, they were 39 and I am 38 with reason they did not serve me the shoes because they were not my size and on the receipt they noted that they were 38, incredible I have always bought many stores and that had never happened to me, when I return an item they always take the receipt and sometimes not because the manager knows that they are articles of their company, it is incredible that this happened to me and I did not even wear the shoes I lost my money, for a their mistake with the labels, we all make mistakes we are human but it is incredible that they did not accept a mistake from them