Active military discounts
Yes
Hertz Car Rental - Yorkville - Utica Yorkville Hle (SYR) in Yorkville
Categories
Location on the map
Yorkville, Oneida County, New York, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 315-736-5201
Site: https://www.hertz.com/rentacar/l...
Site: https://www.hertz.com/rentacar/l...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
Comments (66)
Nichole and staff make sure your experience is what it needs to be. A few years ago posted a bad review however they have definitely stepped up game and now customer service is AAA, will beat any other local rental agencies prices and quality of vehicles.
It was very smooth and the customer service was great. Car was clean enough as well! The only reason I give it 4 stars is because I had added the option of getting picked up for free from my home when checking out online and set the time for 8:30am. I had called around 8:20 to confirm my pickup and the lady said that they dont start those until 10am. If I hadnt called, I would have been waiting. There needs to be a note somewhere letting people know that they cant be picked up before 10am. Luckily, she had found someone to get me at 9:30 so I could make it to work at a fairly reasonable hour.
The car wasnt cleaned! Theres green glitter all over the back seat, and used subway napkins left on the floor. Now my coat has green glitter all over it from setting it back there without realizing. Otherwise everything went ok.
24 hours advance notice using a debit card on a reservation. It okay if you planned in advance. The no pick up or drop offs where you need the car. You cant leave you car at the lot. If you leave you car there it will be towed at your expense. You almost better renting at the airport.
The customer is always WRONG at Hertz. I rented a car on Kayak for 4 days, and I needed it for three more days. When I called to ask how much more it would be, The lady on the phone said she needed to hold $36. I asked what that meant, and she said the rental would be an extra $36. When I got the bill, I found that they charged me the regular $29/day rate for each day, plus a late fee, making the true extra that I was charged $150. I also got charged a whole extra day for 4 extra hours, but they still charged me a late fee. How can it be late if Im paying the full price per day?Theres just so much idiocy here. When I called to complain that I was quoted only an extra $36 (I.e. Not the $150 extra that was on my bill), both the branch and the main customer service said that there was no way to prove what I said is true, and that I should have checked the terms on their website before booking. Short of recording the phone call, how could I ever prove this?They dont trust their customers, they screw up and make their customers pay for their mistakes. I warn potential customers to stay away.
The appearance could use some improvement but overall everyone is very pleasant, they will want a deposit and ID expect to have around $200 for deposit also make sure to check the car for damages prior to leaving 👍
Don’t go to mike bad costumer service
Hertz in Yorkville is the best car rental company in the area. Nicole and her staff are friendly and thorough and always make sure I have the best car for my trips! Highly recommend.
Terrible service. I showed up a half hour late but car still wasnt ready had to wait for it to be cleaned. Had 3 employees in store but for some reason the other 2 guys couldnt do anything but sit on there phones. Maybe you should go clean some cars.
Have no words for how wonderful the staff were. (And the rental process). We were RESCUED from a horrible day from the people here after dealing with BUDGETS horrible service and scams leading us to being stranded in Yorkville. Cars are immaculate. People are wonderful and take time to listen and help. Forever customer here! Thanks again! GO HERE!
Extremely professional and helpful crew, especially Nicole. She helped me get out of my rental from the airport and into a car that was better suited. Very fast and easy in and out.
The vehicle given me was not what I expected .It had an odor , it wasnt cleaned beforehand .I dropped the vehicle back off on a Tuesday (last Tuesday ) and its now Monday and Im still waiting on my deposit to be returned.Ive called several times to get it corrected and Ive been blown off everytime .The staff is not helpful or friendly in my opinion .My business will be with Enterprise next time .
Great people, very friendly and fast service. Would recommend them.
Nicole in the Yorkville store was an absolute vacation saver when she was able to get us a car last minute to fit our needs after a horrendous experience at Enterprise. I would never trust any place besides Hertz for future car rentals.
Nichol was terrific. Goes the extra mile for Hertzs customers. They gave me a Yaris. I wish rental companies in general had more cars from American companies.
The rental was fast and easy. They gave me a 2017 Elantra for a fair price. The overnight drop off box was convenient,
Excellent experience! Ford Explorer was wonderful for travel. Experienced no problems & the price was reasonable too.
Dakota Nolan and Shawn Holt both provided exceptional customer service in Utica / Yorkville, NY. There service was so phenomenal that it made up for the poor service I received at the Fairless Hills, PA location. Thanks so much Utica Hertz! Ill be back on my next vacation
Hertz has the worst customer service possible. And, if you rent a car on saturday and try to return it sunday, you will be charged for an extra day because they only open on Monday. Wont be back.
This Hertz location is great. Great service and friendly staff.
Not only is the service horrible but they charged me $173 for a smoking fee and I dont even smoke I will never rent there again and definitely would not recommend to anyone ever.
Horrible experience, overcharging more than 100 dollars for service and gas, no explanation before renting cars.
They dont tell you online that you cant use a debit card, however they are more than willing to allow you to use a debit card to pay online. The service was horrible
Great experience and amazing price!
Very bad
Great place to get a rental car in a pinch if you do something to your own car.
Quick service , reasonable rents and smooth cars are some of the best features of Hertz
Pricing are totally different from online. I would rather prefer Budget or Enterprise.
Quick and easy pick up and drop off. Very convenient and vehicles always clean
Easy in and out. Near car dealerships. Delivered what we wanted and when we wanted it. Clean car
The cars are always clean and ready,and the staff goes the extra mile!
They gave me a free upgrade when they didnt have a midsize car
Great prices and good service. Ill be renting again this weekend coming up
Horrible customer service not willing to help you at all all the way up to corporate don’t recommend this place to anyone you will be better off paying extra $15 someplace else and get better customer service never again
It was terrible never again will I do business with them it was that bad
Reliable cars good service, fast in and out
Great customer service
All around terrible experience 😔
Staff was good, was able to get a vehicle that i enjoyed
Very friendly and reasonable.
Doesnt take cash or bank cards. Only credit cards can be used.
Staff provided exceptional service, will definitely use in future
Hertz Yorkville,. Do a nice job. Very accommodating.
Always a great experience.
Great customer service
Way friendlier then enterprise down the rd
Its not to expensive.
Very friendly service
Great customer service ☺
Not satisfied
Great service
Great service
Staff was friendly
They are ok
Friendly staff
Rent a car
Total reviews rating 3.8
66 Reviews for Hertz Car Rental - Yorkville - Utica Yorkville Hle (SYR) 2023:
Review №1
2022-06-27Where do I even begin. I rented a car for the first time on a Friday, drop off on Sunday. Had to use my debit card for a deposit because I did not have my original CC with me ( this I did not know) . They told me I was going to be charged $500. instead of the $200. because I did not have the CC with me. Ok no problem. Went on my little weekend trip. Came back, dropped the car off at 1 pm like I agreed to. The office was closed. Ok, keys in the box. Call an Uber, cuz you can not leave your car on their lot (this I did not know) All is good. Check my bank account the next day and find thisCUT AND PASTED FROM MY BANK ACCOUNTHERTZ RENT-A-CAR HERTZ RENT-A-CA...$500.00HERTZ RENT-A-CAR HERTZ RENT-A-CA...$100.00So I call them ( good luck with that) speak to a Mike. He has no clue. Asked to speak to the manager (what a JOKE) her name is Nichole. She tells me this is an additional fee. For what? For returning the car on Sunday. Umm excuse me but when was I told about this. You werent. Your going to get this back. But why was I not told about the $100. Because I didnt know how much it was going to be. That comes from our billing dept. So why was I not informed that there was going to be a SUNDAY FEE? Your going to get it back. Well Nichole, this is whats up. Now my bank account is negative because you took this extra $100 out that I did not even plan on you taking along with my $500. So thats $600. less for my trip then planned. Well your going to get this back. That is not what I am asking you. When was I told about this. Your werent. Yes I know I wasnt Nichole. So now who is going to pay the bank fee. Shes says, I dont know. WOOOOOOOWWWWWWW. Can this company hire anymore stupid people.
Review №2
2021-07-15We rented a car on Wednesday and returned it Thursday, it is now Sunday. We still dont have our deposit back. But to make matters worse, Hertz is charging our credit card $100 Every. Single. Day. The charges are all showing as pending so even our credit card company cant do anything about it. We have yet been able to talk to anyone about this to get it resolved. Customer service is severely lacking and they are thieves. NEVER AGAIN.EDIT: Today is Monday and we are now receiving calls letting us know our rental is extremely late. They have the freaking vehicle. I have been on hold with their customer service close to 30 min already. USE HERTZ AT YOUR OWN RISK. Enterprise may be a bit more expensive but there is zero headache or theft when you deal with them.EDIT 2: Was able to chat with a representative online and threatened to call the cops because of their theft. 2 minutes later we received another call saying the vehicle was late. Was finally able to reach someone at the office, threatened them with police action as well (they have stolen $500 from us). They said they closed out the account but immediately received another call saying the vehicle was late. Talked to a vehicle retention person and she verified the account was closed but had no info on why they were still calling. Will update if we get our money back. Even if we do, they will remain a 1 star review because this is the worst car rental experience I have ever had.EDIT 3: It has been 1 week since we rented the vehicle and we finally have our money back. It only took multiple phone calls, online support, 7 days and threatening to call the authorities to finally be done with Hertz.
Review №3
2022-03-22Never again. I don’t even feel like explaining my situation. They don’t even deserve that one star.
Review №4
2021-08-24Great prices; absolutely loved the vehicle that I used; friendly staff. Pick up and drop off were super quick and easy. Definitely recommend!
Review №5
2022-03-11Horrible customer service it’s not worth the hassle.I Got Options, I’m use them 🤷🏼♂️
Review №6
2022-01-11The person that I spoke to was pleasant and efficient. I was happy with my rental car.
Review №7
2021-06-14Went to pick up vehicle (June 14, 3pm) and had a confirmation number. The reservation was in the system, but I was told the vehicle was not available. I asked if there was something comparable Hertz could offer. An annoyed representative sitting at another desk abruptly answered, No. Neither employee tried to make Hertzs mistake right. Not even an apology. I was made to feel like I had done something wrong.
Review №8
2022-03-02Don’t have cars.worst customer service in town…
Review №9
2021-12-22Keep getting charged for tolls a month after using the vehicle and yet to receive deposit back from the rental.
Review №10
2020-11-22I thought I payed online, come to find out I only paid for insurance and they still wanted $200.00 deposit and the fees. I also found the person who waited on me not to be friendly until I said something about her being rude. Maybe it was me I doubt it though